Airtel Complaints & Reviews

My customer id is [protected] This is for your notice that i had raised a complaint regarding issue in my HD upgradation, but my complain doesn't seem to be resolving.(ref no :[protected] june) I have tried every possible option known to me and nothing is working it seems. Customer care person every time says that issue will resolve in 24 hrs but it has been more than 15 days, i have written to [protected]@in.airtel.com and they are also not responding. The way customer care is treating is also pathetic, sometime they will put me on mute and i will keep shouting for 10 mins, sometime they will say that tomorrow someone will call me . I have upgraded my normal set top box in april 2015 and paid Rs. 1300/- and got the pack of 22 HD channels free for one year. The channels worked well until june end ..when the request of my ala-carte pack has been entertained. The back end team has disabled my HD pack. I am not sure, what this issue is, but this is causing lots of inconvenience to me. I have called ala-carte customer care also in this, but didn't get any appropriate reply. I am using Airtel Digital tv service from last 6 yrs and dont expect this kind of service. Kindly look into this matter with priority and resolve it. Thanks, Padmakshi Parihar Customer ID [protected]

sir,
on 20.07.2015 is recharged my aitel mobile no.[protected] (Chandigarh/Punjab circle)with net pack of Rs. 255 for 1GB 4G data (payment made online) after words i recharged my mobile of Rs.100 topup for balance Rs.83.5.
But even after activation of 4g pack my balance was deducted for using internet.
I would like you to refund my balance and look in the technical problems related to net pack.
If it not possible then please refund the total of 355 in my account as balance.

Hi my mobile number is [protected] mu issue is regarding the value added services. I have been charged 1400rs/- with out my knowledge. Regarding this issue I have contacted 198 customer care zoya was the first executive who answered to my call she doesn't know how to speak the customers and handle the customers next priyanka was the executive who answered to my call she also doesn't know any thing . I think Airtel was freely paying to them please go through the call recordings of the customer care please look into the issue

Mera name rohit dwivedi he mai ayodhya nagar Bhopal me rhta hu..mai 4may 2015 se airtel me job kr rha tha..mujhe 12 June ko matra 4000 salary di gai Uske bad mai 8 July tk kaam krta rha lekin mujhe uski salary nhi mili..please sir meri help kriye

Dear Team, I have placed a request for porting (national MNP) my number: [protected] from Vodafone Andhra Pradesh to Airtel Karnataka on 8th July 2015 at airtel store which is located at Brigade metro polis, Garudacharapalya, Mahadevpura, Bangalore, Karnataka 560048. The network has been disconnected to my number(old Vodafone no.) on 15th July 2015. At the same time I have got the network to the airtel SIM. I made a call to 59059 for verification. That time customer care people was told that the details which i have said is not matching with their details. Immediately i went to the airtel store and conveyed my issue. The store keeper(Raju, mobile no.: +[protected] has told that "the data entry people has entered wrong information" and he has taken my airtel SIM card and said i will inform you once it is activated. Every day i have been visiting the airtel store and they are telling that it will be resolved by end of the day, but till now the number has not activated. I am unable to do online transactions as it is registered with my bank account. This number is main source of communication for my friends and family members. I want to escalate this issue to higher authority. My alternate number for communication: [protected]

hello
i loaded a cash of RS.510 on 06/06/2015 to my airtelmony a/c [protected] bat it is not loaded to my a/c and amount deducting from my sbi a/c

this is the msg send by bank

thank you for using your sbi debit card [protected] for a purchase worth RS 510 on pos 22311003 at AIRTEL PYNT- BILLDESK MUMBAI IND txn#[protected]
i reguest to u plze do somthing regardin this

We have never opted for any special services we found when ever the balance is high simply robbing towards activation of stupid un requested programme. Already requested 10 days back to reverse in customer care. But till now no response. Now again i took pain for an hour to go on call with various recorderd instruction and the thing i receive now ref no as below for not done any thing... C b d o v[protected]. Airtel often robs money from the pre - paid service of my mobile number. The money stolen from me to be immediately revised with penality. My number[protected]

customer name:manasvi bhardwaj
phone number: [protected]
email id: manasvi.[protected]@gmail.com
i have been trying to deactivate the packs i.e rs 12 n 16 for last two months . your customer executive has told me every number possible to deactivate the packs .every time i call they say ma'am "apne pack activate kia tha 129 store se yahan se deactivate nahi hoga". they are not ready to help. and today i didnt even dial 129 airtel itself activated one of the packs. 24 rs has been deducted from my balance.you can even listen to the voice recordings. every time executive say maam next mnth ye problem nahi hogi. every month i have wasted my time calling airtel.even your SENIORS didnt help me.today he said maam 4 ghntey wait kr lijiye.technical problem hai.then again at night ur executive put my call on hold for 10 mins.and now i just dont want to talk to your executives.it gives me headache. very disappointed with your services.i just want my money back as well as correct information coz your executive said ma'am jitni help ho sakti thi humney kar di.now you tell me what should i do when your team itself is not ready to help.if my complaint will not be taken into consideration then i will defintly port my number to vodafone the largest telecom company.its been 9 years since i have been an airtel customer but now i am just fed up! i am attaching the screen shots you can yourself see that no pack is active on my number when i dial *121*22# as told by ur seniors.if airtel is not able to deliver the correct information then its not my fault.every month balance gets deducted n i aint gonna complain for the technical problem airtel is having.JUST SOOOOO DISAPPOINTED.

My plan is of 399 cug for a month. I got a bill of 2800 odd for the month of july i.e. from June 4th 2015 till july 5th 2015. I went to airtel store and a comlaint was raised by the employee stating that I will get a callback in 2 days. Ref ID was 63344592. Today I got a text from airtel stating "The complaint has been resolved. As per our records the charges levied in your airtel mobile bill are valid" . I did not get any call and called the customer care and a callback has been promised to me once again.

i recharged my mobile no.[protected] at around 11.00 am today (20.07.15) for Rs.140 and my balance was nil at 3.00 pm without any usage.on enquiry with the cusomer care executive they replied that the balance was deducted for usage of internet.But not a single byte of data was used by me .so i would like to lodge a complaint against the deduction . And i request for the refund at the earliest.

Issue is regarding my cancellation payment(Ref no[protected] which is due from Airel, I was using Airtel Broadband Connection with advance Rental Payment there i requested to shift my connection to my new address but some issue was from Airtel and it didn't happen so i went with cancellation as per their request. so with going some of mail conversation they are agree to give my 3 month ammount by check, now issue is they are saying we are...

Dear Concern

I purchased a prepaid Simcard Whose no. is[protected] and Mob. No. is [protected] on 14 July 2015, from local Agent(shop ) . I submitted documents i.e . along with application form. This document submitted to airtel showroom At satna, on dated 14 July 2015 .

I would like to draw your kind attention to take personal initiative and get it activate shortly


Thanking You:
Pijush nandy

To airtelpresence
18 minutes agoDetails
Hi,
I moved to Pune from Delhi and opted for AirTel 4g wireless internet connection on[protected]. I work on freelance basis I have to attend lot of meetings with Clients in US over Skype. The guy who gave me sim said it will be activated by evening around 8:0 P.M. Same day evening I received message that due to some problem with document my connection was rejected. So next day I submitted another documents and this time they said the documents are okay but there is some issue with their server and my documents couldn't be processed. When I called customer care [protected], the customer care representative said my details are not sent by the retailer to them and they cannot do any thing. I have been calling the guy who gave me the connection (Anil-[protected]) 10-11 times a day and every time he gives lame excuses that server is down, will be done by afternoon, evening, in five minutes, some time doesn't pick up the phone. But the fact of the matter is even after 4 days of purchasing the devices I'm yet to use it. I have traveled to different friends house to do my work.
This leaves me to two options
1. Either terminate the connection immediately
2.wait till evening for activation failing which we will be forced to terminate the connection and loose all faith in Airtel customer care.

As I cannot work without the internet. I want Airtel to take prompt action and solve the issue.

AirTel 4G no -[protected]


Regards
Akbar yar khan
Mob no: [protected]
mailto: [protected]@gmail.com

Hi, This complaint is regarding my old no. i.e. [protected]. So the story is, I was using this no. since November and was paying all the bills on time, not even a single time delay. I had to go on roaming in month of March. Since I was using Airtel's My Plan, I asked the customer care executive to change my packs to roaming packs and he confirmed also. After a month I got a bill of 4K which after enquiry I got to know that it was due to Roaming Charges and my plan was not changed to roaming plan. It was no where my fault and then also I asked to settle the bill at 50% payment but refused by your customer care executive. SO, AFTER THAT I HAVE CLOSED THAT NUMBER. Now my father and friends are being contacted by some lady of your office and she is literally harassing them. She is abusing my father and asking them to tell me to clear my bills. She is calling my friends and shouting on them. They are getting the calls from various no, majorly [protected], [protected]. IS THIS THE ETHICAL WAY TO DEAL WITH YOUR CUSTOMER ?? HOW YOU GUYS DARE TO ABUSE MY PARENTS AND FRIENDS ? IF YOU HAVE ANY PROBLEM WITH ME, JUST FILE A CASE AGAINST ME AND MEET ME IN COURT. IF YOU WANT TO TALK, CALL ME ON [protected]. BUT STOP HARASSING MY PARENTS AND FRIENDS. OTHERWISE I WILL HAVE TO TAKE LEGAL ACTIONS AGAINST YOU PEOPLE.

Airtel Presence, I had made a complaint to Airtel 121 on Sunday, 19th July, 15’ at 3:36 PM, regarding frequent call drops at my residence. I am facing this issue since past 2 months past on 3G network itself. Earlier this issue was not present. My concern is the frequent call drops during my office telecons/meetings, gives a very bad impression. I asked for a solution on this but I got a below update. Update from Airtel on Monday 20th July, 15’ at 9:56AM "Update: Reference no. 63342741 regarding 3G Coverage: There is no site currently planned for the mentioned area. We have noted your feedback and shall update you on development in the near future. If you are not satisfied with the resolution, contact Appellate. For details, visit Contact Us page at www.airtel.in." Is that Airtel’s professionalism is so quick to close a complaint made on Sunday, 19 without a resolution within a day without surveying the area? No attempts have been made by Airtel to survey the area for signal strength, no call from the technical department. Is that the Airtel have settled down with a huge customer base that they ignore the customers complaints in such unprofessional way?

My connection of number [protected] is lost since 17/07/2015 and complained to their customer care number of times.Everytime they are telling the issue will get resolved after few hours but there is no answer.Even I mailed them to their mail id [protected]@in.airtel.com but there is no response frm them. Please look over the problem Thanks

Airtel activated this nonsense service called "follow celebrities" on my phone for Rs 90 / month on my phone number from nowhere. When i called the customer care, they told me i had clicked on an advertisement during browsing the internet and it got activated, to which i replied i never did that, then customer care was very happy speaking about how i must have mistakenly clicked on such advertisement which people generally do during browsing.
they say, no refund provided.
This happened on 20th july 2015

Got prepaid recharge of AIRTEL amounting Rs.200 on 8th July. Today we found that there is no balance. I checked the usages and found that I used approx. 36 minutes and right now on 19th it showing nil balance. How they deducted it not understandable . This is the easiest way to create wealth these service provider.

From last 3 to 4 days, i have been experiencing the worst service. I was not able to hear others properly and had to be silent for every 20secs. I was irritated. This is not the issue with my phone or my SIM cause, I have another mobile with another airtel SIM, and the same kind of experience with it even. Situation remains same whether I am in home or in office, so can't blame place even. So called Airtel Customer Care service, and a female executive attended the call.. to be frank, I never expected such kind of response from any executive. She was literally Yelling. Is this the way you treat your customers? She asked to change my network settings to Automatic mode, in which my mobile is already. Not even a useful thing... Surprisingly, she is asking me "is this the same condition of your colony airtel customers? " - What kind of question it is.. do I need to take survey on behalf you? Have some communication classes to your team before dealing with customers, else you will be at the edge of losing your customers. I'm in Gachibowli, Hyderbad - I would like to know what is the issue for this kind of bad experiences i.e., not able to hear/convey the messages through airtel SIM. I was using my friends phone, if this still persists I need to change the network for both of my SIMs

Dear sir, On 19/07/15 my internet mb 600 deducted.your customer care people is not behavior, i[censored] would not resume my mb, I will go in consumer court as well as civil court for misbihave. Niraj Kumar