Airtel Complaints & Reviews

On July 9th I made two payments of 541 towards the outstanding amount of two numbers that I have through netbanking. Both the payments went through and I got a acknowledgment on the registered mobile number as well that the payment went successful. However just a minute later, I got a message from the Airtel that one of the payments didn't go through. A few days later I observed that there was no reversal of this amount given to me by the HDFC bank. I contacted my bank and provided them all the details. They had further contacted the merchant to check the status of the payment and got a confirmation that both the payments had gone through. I contacted Airtel to inform them of this status and the confirmation that I had received from the bank. The airtel customer care agents haven't agreed to this as yet. I have just received a response from them that the transaction failed as the card I had used for the payment had expired. This is utter rubbish as through netbanking i dont use any card details. I am don't know what to do next.

I am having problem with receiving OTP messages for - Online Wallets, Email Logins etc. Banking messages like balance enquiry, ATM withdrawal or Internet banking messages. Also some OTPs are coming very late which is no use. ( Because OTPs are valid for 10 Min) I Complained on Airtel Customer Care ( Dated 07.08.2015 Customer care Executive Name -Ajay Sharma on 1909 ) and they said de register your DND (do not Disturb) application. Since these are not Promotional/advertisements SMS how can airtel stop delivering these sms.
From last 3 to 4 years I activated my full Do not Disturb Service and never faced above problem. Now i am facing above problem After porting my mobile no to Airtel from Idea. Because of these i could not login to email accounts/on-line wallets, unable to do on-line money transactions etc.. Also I rechecked with my bank, Online Wallet providers and they re confirmed that my register mobile no is same as was previous and No problem from there side. My Mobile No - [protected]

Myself kumud ranjan bearing [protected] had recharged my no through rs 220 on 24/02/2015 and payment refrence - [protected]G00QMHVP8, SBI INTERNET BANKING, after recharging they deducted my complete balance and my balance is shown me nil, after wards i tried many times to customer care to know the matter, but they didnt listen me. Due to illness i didnt complained at that time, but today i have to know the exact seen of my matter.kindly look this matter as early as possible to resolve it. whatever is solution let me inform on my alternate no [protected], then so that i can move to the higher authority. thank you

Nodalofficer.[protected]@in.airtel.com Aug 3 (4 days ago)
to me
Dear A.K Srivastava,
This is in reference to your email dated 01st Aug 2015
regarding the call details issue for your mobile number
[protected]. Basis our discussion, I would like to inform
you that we regret the in feasibility to provide you the audio
recording for your airtel mobile number [protected].
Further, I request you to kindly follow the legal process and
lodge an FIR to the nearest police station to stop the unwanted
calls from a particular number.
Thank you for choosing airtel.
Please do write for further assistance.
Customers touch points:
Sir,
The above reply I get from nodal officer of Airtel. I request you to please tell Airtel to provide me Incoming and outgoing cal details for the period from 21.07.2015 to 07.08.2015.
I will be very thankful to you.
AKSrivastava

Hi, This is Namitha from Bangalore having airtel prepaid connection no. [protected]. I lost my mobile yesterday night, hence, I want to request the Airtel team to please BLOCK this Sim card ASAP. Please guide me through the process of issuing a duplicate prepaid SIM card (if possible, with the balance amount from my previous SIM). I expect a quick solution to my problem with further knowledge of the procedure. Thanks, Namith S

Before around 15 days. I got a 251 recharge under my offers (*121#) . As per offer i would get 3GB 2G date + unlimited. But i get only 1.5 GB at the same time and rest data did not received till date. I have called to customer care as on 07 Aug 2015 near about 08:00 AM and reviled my prob to the customer care they connected me with senior supervisor, who was asking me for a proof or my offer plan. He was asking and inquiring as I am standing in front of judge. please resolve my issue.

I have carried my above phone to U.S.. I was getting all incoming and outgoing calls and messages, since I have paid charges as per their message sent to me. Now for the past 10 days I am getting any calls or messages. Although the signal is bright, but no use. All my efforts to contact AIRTEL failed. Kindly restore my connection immediately, since I am expecting lot of important and emergency calls from my motherland. Ravi

Hello I would like to put in the complain that. i converted my postpaid to prepaid, no: [protected], bangalore, karnataka my post paid has been disconnected and its 3 days now and the pre - paid sim is not yet active. i called up the activation dept on 59059, they are telling 4 hours and 4 hours..., its 3 days now no go. very very bad service. regards manojit

My Airtel number is [protected].I have problem from the last 2 month that in my number automatic sms send on this number 54999818 & i show only delivery report & balance deduction in my mobile display . and other problem is automatic mobile app downloading cutting 10Rupees but i m not use internet in this number & my mobile is simple not supporting any apps than how 2 this reduce my balance. This all happening without my knowledge.i am complain to Airtel customer care but positive reply not come from them side. solution.Kindly help me to solve the above problem. .

We have Brought 6 postpaid connection From Airtel under Corporate plan.After 8 day Consistent followed up and status is Not explained by Airtel Executive, They are Denying to attempt the call.They already charged for postpaid. We all company Employee have Handed Them Our Documents.The No to be ported are Important Phone no.Refusing to log the complaint.Kindly suggest where we have to log the complaint to activate this connection. Hectic Experience For Postpaid how to get connection back.

I had done wrong customer id recharge please revert back my balance .transfer balance to videocon d2h . Wrong customer id [protected] Transaction id no. [protected] Correct customer id no. [protected] Name. Satishkumar p rawal Mo.no. [protected] Recharge time: 12:36 Amount: 270 Date .6/8/2015

Dear Sir/Madam I want to say that my Airtel 4G number [protected] is not working from the last 4 days.As I had registered complaint to Bharti Airtel Ltd., Plot No. 21, Rajiv Gandhi Technology Park, Chandigarh - 160 101 but nobody is attending the complaints and they are mentally harrasing me from the last 3 days by saying that there is a downtime going on.Please take a legal action against Airtel Customercare as soon as possible.Thanks With Regards Puneet Pal Singh

Broadband services for Airtel have been stopped in Sector 14 area in Gurgaon for more than two weeks now starting from July 20, 2015. We have tried contacting the customer care of the company many times and they have provided us several deadlines as to when the issue will be resolved. Till now I regret to say there have not been any steps taken by the company to resolve the matter. They have provided the monthly bill instead charging us the full monthly rental of Rs. 1480.86 for the period July 02, 2015 to August 22, 2015 even when the internet was not working in the past 20 days. The company has made false promises and has kept on extending the deadlines for rectifying the situation. I request you to kindly look into the matter and resolve our problem as the company is liable to waiver off the payment of the monthly bill of the previous month and the current month for the great inconvenience caused by it to several of its customers.

Broadband services for Airtel has been stopped in Sector 14 area in Gurgaon for more than two weeks now starting from July 20, 2015. We have tried contacting the customer care of the company many times and they have provided us several deadlines as to when the issue will be resolved. Till now I regret to say there have not been any steps taken by the company to resolve the matter. They have provided the monthly bill instead charging us the full monthly rental of Rs. 1480.86 for the period July 02, 2015 to August 22, 2015 even when the internet was working in the past 20 days. The company has made false promises and has kept on extending the deadlines for rectifying the situation. I request you to kindly look into the matter and resolve our problem as the company is liable to waiver off the payment of the monthly bill of the previous month and the current month for the great inconvenience caused by it to several of its customers.

Hi This is Vivek here, This is regarding my second broadband connection request for my house at Madurai. On 24th July requested airtel for new connection, 25th July - airtel staff comes, checks the feasibility and confirms connection. Took an advance amount of rs.1100. After which he promised that the connection would be given the very next day or the latest by Monday dt 27th July. Its been 2 weeks, till no response from them. Now the staff ignores my phone call, while trying to reach their landline, they just pick the call and after hearing my voice, they abruptly cut the call. Mobile number of the staff : [protected] Land Line number : [protected] Name of the dealer : Bharath Mobiles sales and service (Bharath Enterprises) 187A, east veli street, Madurai HO, Madurai - 625001, opp.LA LA bakery I am fed up of escalating and trying to get a solution. Contacted customer care and complained thrice, Still no action. Complaint number : 58233454 Airtel, I cant wait anymore, Either provide me with connection COB today, Or make arrangement for immediate refund. Else, I would like to take legal action, as well by publishing the same in the local newspaper. Awaiting your earliest feedback. Thanks and regards Vivek [protected]

Regarding postpaid data card no : [protected] i had placed a disconnect request for the above data card number on 26-Mar-2015 (reference no :[protected]. As i placed this disconnect request, i was contacted by Customers Relation Executive to confirm my wish to disconnect. I confirmed that i wanted the data connection to be disconnect. While taking the confirmation, the executive offered me with a choice of converting the number to prepaid...

I have lost my mobile and when i am calling my no. I am getting response switch off. So please stop the all service of my no. now. Simcard details : mobile no. [protected] address:- Name- Vinay Panwar House- Santi Niwas, Street no.-2, Naya Bans, Sec-15, Noida(201301).

What’s the amount Airtel charge to convert SIM to Micro SIM. MH - Arihant communication - AEO Shop 1, survey no 8/2, Yashwant nagar chowk, opp axis bank, kharadi by-pass road, kharad, pune:411014 Pincode : 411014 I visited above center yesterday and got converted my SIM to Micro SIM after waiting for 45 min. However the lady (Ashwini) asked me to pay Rs.50/- as fee. I gave her note of Rs. 100/-, but she didn’t had Rs.50/- to return. So she did not accepted the Rs.100, but said that I can pay Rs. 30 if I have as change. But I did not have that too. So I managed to get the change from nearby shop. Now I offered Rs. 30 to the lady in the Airtel center, as she was ready to accept it if it’s change. But this time she said no and asked me to pay Rs.50/-. I was in hurry so I didn’t argue with her and paid the amount that she said. So it’s evident that she has changed me extra. And it’s might be happening daily with every customer. But the question is what’s the official amount that Airtel charges to get replacement of SIM with Micro SIM?

There is network problem in my area . so i request you to install a tower in my area to catch abetter network . my address vill Dhibri PO Dhibri ps konch dist gaya (bihar) pin no- 824235 . my no [protected]; [protected]. i have plot to install tower

I recharged by calling 121311 (airtel self service) and selected data option and then selected option 5 which clearly said that i will get 1GB 2G for 28 days at rs 176 but i have only got 700MB for 21 days and you have deducted 176 rupees.