Airtel Complaints & Reviews

I have never faced such inexperience with a custimer service before in the past but with airtel executive named that too senior mr. Devendra sharma he does not know how to speak to a client following are his verbetams: 1. We have patience level if it goes beyond that we will not handle any client. 2.he never allows customers to speak very arrogant as if he is doing favour on customers. 3. He says do whatever you want. 4. He challenges clients . 5. He makes false obligations he is arguing with me saying that i spoke for 40 to 50 minutes where as i said 15 to minutes i am on line with airtel with no resolution on the contrary he is challenging me nd using the words do not lie. Is this the way you guys work and give customer experience. When i asked him.you pull up the call records that i never said 40 to 50 minutes i said 15 to minutes he went on telling me a liar it is so offending that it made me abuse him.like hell first time i lost my professionalism with an unprofessional guy like devendra sharma. He is such a disappoinent to airtel i am asking him a question and he is so rude and pathetic that he us not even allowing me to complete Call details: Calling number [protected] Dialled number 198 Location call mumbai airoli Date[protected] time 11.03 am I want this guy to be taught how to speak to customers or else i am goin to highlight it to media as i have the recorded conversation. I need a apology letter by mentioning his name.

I applied for new broadband connection, called Airtel executive (Sadaschian-[protected]) whose number was on poster in Smondoville Society. He came to take installation charges & docs immediately on 1st day and promised to provide connection on 2nd day. He keeps telling that he will get it done everyday. He also told me not to go to other providers for any connection, he will get this done soon. But I didn't get connection yet. If you dont know by when it will be done, they you simply should not promise customers about deliver of service.

I am a regular customer of Airtel.Today early morning I tried to add VAS 34/- recharge after getting lot of instruction from No. 121311. I subscribed VAS 34 by pressing 1, again I was asked to confirm it by pressing 1 again. After that when I checked my balance it shocked me that the subscriber reduced the VAS amount twice i.e. 34+ 34=68 Rs. how cleverly customer are cheated! Then I tried to call the customer care executive, who received the call atleast after 20 mnts and in 2nd attempt.He did not listen me and told me that he was going to forward the call to senior. After some time I found only beeping sound was there, they had cut the call. Now my questions are for AIRTEL COMPANY 1. Why don't you remind customers if their VAS is going to expire, in the last 1 or 2 days. 2. I have both SMS received after subscription of VAS 34/- both are with same date and time. Pls remember atleast time gap must be there if I subscribed it twice. Because after following lot of instructions it is never possible to have a subscription with same time. Pls remember I am going to raise this issue to the consumer court. 3. Even if any customer subscribed it twice on the same date why don't you give the service extended. like if I subscribe a net pack worth rupees 249/- of 2GB 2G, and again I take the same 249/- net pack, then my total net pack which I receive will be 4 GB total. Are you getting no what I m saying.But your so called intelligent customer care Executive told me that I would get the VAS 34/- service only for 28 days and my another 34/- rupees went worthless and it would not be refunded. clap clap! 4. The sms which I received mentions that (Now enjoy Local mobile calls at 30p/min for 10 days at Rs.34. Create myPack dial *129*4#, Call 1294. Offers: http://airtellive.com/129store). that means not for 28 days it is going to expire after 10 days. again clap for you. well this was the case. I will wait for some couple of days for a positive response from you. I work in a very reputed organisation where we share our experience with thousands of people and employee. Now it depends on you how you solve the matter. thanks for reading.

I am not getting 3G network on my phone properly and there is so much fluctuation between 3G & 2G, as i have lodged the complaint many times in this regard but all in vain. I want senior people of Airtel to intervene in this matter else i will bound to drop the services of Airtel. If you people really think that customer is something for you, please resolve the problem, else don, t even bother the comfort of your kind self. Thanks,

I ported my number [protected] from Airtel Delhi to Airtel Jaipur on 07 July and since then i am facing lot of issues starting from sim activation to nano sim conversion now that those issues has been resolved today i got a message and a call from Airtel customer care that i need to submit the documents for sim change which i have submitted twice in airtel store once at the time of Port and then during Nano sim conversion now if the Airtel...

on 09/06/15 i have intimated by mail to [protected]@in.airtel.comregmy change of address enclosing address proof. reply from Shaik Azharuddin Service Specialist that proof of addressand identity proof required. 21/06/15 sent both documents. reply recd from QusarAhmed Laskar Service Specialist that request initiated. 23/06/2015 reminder sent to airtel. reply recd from Rupesh Goswami Service Specialist thataction willbe taken within 72 hrs.02/07/2015...

This is a complaint regarding mismatch in what is being offered in My Airtel app and the benefit extended to me. I get messages giving links to install My Airtel app almost daily. I have installed this app sometimes ago. On[protected] at 07:12 AM, I logged in to My Airtel app and in All Packs-Calling Section saw an offer described as- All Local Calls @ 1.6p/2sec Validity: 56 days for Rs. 105 online recharge. When I clicked it I was asked to Select Pay option. I selected Debit Card and Rs. 105 was paid by me for All Local Calls @ 1.6p/2sec Validity: 56 days as described in My Airtel app. But to my huge disappointment, I got a message saying TransID:501916Recharge Successful on 18-Jul-15 07:13 AMMRP:Rs 105.00STax:Rs12.89 Balance:Rs236.37Validity: 14daysBenefit:3000 LocalNight A2A mins My complaint is that all I wanted was All Local Calls @ 1.6p/2sec Validity: 56 days as described in My Airtel app by online recharge of Rs. 105. But instead I got Benefit:3000 LocalNight A2A mins with 14 days validity which is of Nil utility to me. I am sorry to say that for what use Airtel is giving this facility of My Airtel app. I am hugely disappointed and would like to forfeit even my pending balance and would prefer to PORTOUT if the benefit which was shown in My Airtel app is not given to me or refund is not made to me. I am attaching screenshots of My Airtel app and also the messages which I got after online recharge.

Two weeks back I applied for a Broadband Internet Connection online and had called customer care requesting for urgent connection as some important work was getting delayed. The respresentative said that it will happen next day but there was no communication after that. After several mails and followups, the documents were collected and I was told that within next three days the connection will happen. Its almost two weeks since I paid the money and there is a poor response from Airtels Customer care team. A very poor and improper service.

I have requested for MNP .my number is [protected] .airtel executive made me call not to port out an they offered a internet pack 1 GB worth rs 68 and they provided code*567*068# to activate after 48 hours.After 48 hours I tried ..there displays code is invalid .I made to call customer care ..they denied to avail benefit

My airtel mobile no is [protected].I am facting coverage problem I am residing at West Patel Nagar.I am not able to dial any number neither receive any call.Your service is pathetic.We have 5 Airtel numbers and none of them works fine because of your extraordinary service which is useless.We are thinking to switch over to Vodafone if we get same service.We are your loyal customer but if your network doesn't work we have to shutdown your services.Request you to look into this I did complaint to your call centre but no conclusion as usual.Hope someone will listen and rectify our problem!

I recharged whatsapp pack and I can see balance is 200MB. When I turn on and turn off Data in my phone, it always charging from my main account balance. I tried contacting customer support but no one is picking up calls and they are even charging for those calls also. I waited and 15min but there was no response. Im very disappointed with service.

Ave 2 Airtel connections since long ( [protected] & 9650...) with an average monthly billing of around Rs 2000 each.

Had called up the customer care at 121 on 20th June for an upgrade of data package from 3 GB to 5 GB. It was assured by the executive that there is an offer of the 5GB plan at Rs 700 which was accepted at my end.


I just received an alert today that my 3 gb has expired and the data usage would now be charged at applicable rates.

Called up the customer care to find out on why the plan has not been upgraded last month and the reply was that the executive did a mistake and I was told that they would update it this month but the charges would be Rs 850 per month as the old plan does not exist now.

Have raised a email complaint with the Nodal officer as well but no reply from that end also since morning.

Sir ji,
mere pe ek cal ayi the jisme kha gya kee net pack offer hai high speed milegi 97rs ka 1gb data to maine kra liya lekin speed 10 kb bhi nhi mil rahi hai mere rs free me chale gye koy labh nhi mil rha hai please solve my problem


my mo no. [protected]

Sir/mam Me using Airtel network on my number [protected] and me not able2 activate hellotune and international SMS not able 2 recieve me try so many time on their helpline 121an198or[protected] bt always gave me new lollipop sim change karo handset change karo me done ething bt problem still same sir pls help me to solve this issue

I want to inform you that i have joined bsc academy rohini branch on 3rd july 2015 for bank po classes and on 14th july i got a call from institute that your batch timings got changed.previously it was 10-12 in morning now it changed to 11-1. I joined this institute only because of the timings. I work in Rbs and my office timings are 12:30-9:30. So it was not possible for me to continue with new timings but when i told them they said that you are the only student who has problem with new timings so for you we cant help it. After all this i sent a mail to bsc academy head office regarding this matter and they told me that they will ask rohini branch to refund your fee.when today i visited my centre they r not even attending me and saying that we will refund only 50% amount and that also when we get this in written from head office.i have attended only 5 classes and the classes were supposed to be for 3 months. So y they refund 50% fees. I request you to kindly look into the matter.

I hold around 10-15 lines with airtel and everything i use including dth is from airtel. There is one customer support executive who is such a rude lady who called me regarding one of my landline bill payment. I politely spoke to her the first time she called and she was rude to me by all means. And the latest call she made is such a super highlight that she insulted me with her great words. I wish to surrender all my current lines with airtel if this lady is not going to ask an apology to me. I wonder how airtel functions in such a cheap way! The number she called me from is [protected].

Dear sir/madam
I am pre paid customer of airtel mob no [protected]. On 17 jul 2015 at 08.08 am i received the massage that supercombopack has been activated @ rs. 35/- for 7 days and also your service for videeopind service has been renewed on your airtel mobile @ rs. 30/- for 7 days.
2. Both the services activated on my mob no. Without any notice as i had neither applied nor asked for any types of pack on my number.
3. I immediately called your representative but they unable to give me satisfactory reply as why this happen. Why the services has been activated without the knowledge of customer. It is very much embarrassing to the customer to deduct the amount. Kindly look into the matter and the amount deducted without my consent be refunded earliest.
Assistant commandant manohar lal

Sir i don't have any complain it is just a request i have a pending bill payment of 5300 I misused it it was my mistake . Sir i am child of middleclass family it would be very difficult for me to pay such a high amount i would be very thankful to you if you help me to pay a less amount . Sir my airtel postpaid number is [protected] please sir i would be very thankful to you my email address is karan.[protected]@gmail.com

Sir my balance of about 88 rs has been deducted wrongly by Airtel on 16/07/2015. I think they are habitual of doing all this because after certain interval they deduct balnce. So plz refund my balance Regards Kishore kumar [protected]

Hi Hierachy, I have been using Airtel service for last 6 yrs with post paid connection and I'm a platinum customer, I'm facing network problems in around my residence.whenever I get incoming calls the call is getting disconnected with very bad signals and it is much worse when I make outgoing calls. When I contacted customer care they give false commitments about network, they also said they are there to address billing issues and not network related issues, because network management is given to third party and they don't know to whom they have given the contract.I'm giving this complaint for network from past 6 yrs and no one from Airtel or their network team had visited my residence for resolving the issue or to check the signal strength.my minimum bill payment on any given month during this 6yrs is not less than Rs.1300/-, after paying bills on time I get treated like a dog, I'm planning to port my number to other subscriber who gives me better service without any mental tension and more of good service.I'm facing lot many problems because of this also I'm mentally disturbed a lot and it is really testing my patience to the core. I'm writing this complaint with mental agony and lot of pain. I have been sending mails since December 2011 to address the network issue, till now there's no update on this complaint, I'm planning to file defamation suite against Airtel and file a case for mental torture and bringing huge loss to my business form where I lost many calls unanswered because of network problems.