Airtel Complaints & Reviews

Dear sir / madam
I have the honour to inform you with sheer frustration and grief, the worst kind of strategies adopted by my mobile service provider airtel.
Sir, i recharged my above mentioned mobile no. With rs. 200 / - full talk time recharge on 27 / 07 / 2015. Rs. 46 / - 2g whatsapp pack was also recharged on the same day. I used whatsapp to view 4 photos & 1 small videos (1 min 30 seconds) . I was surprised to know that my entire balance was debited and was brought back to zero.
Immediately i contacted customer care with great difficulties and informed the same. I was told that whatsapp pack is available only for using text messages and viewing photos, videos on whatsapp will cost the main balance and the same was applied to me.
Sir it surprises me to know that viewing 4 photos and a small video can cost rs 200 / - . Even if such great facility packs are available, it must be mentioned clearly which i was not there while making online recharge. Sir it is only a smart move by the service provider to fool customers and make money.
Sir what desperates me more is none of the customer executives are ready to share their higher authorities. I am really scared of recharging my mobile as i dont know how and why my balance will be debited automatically in lieu of what.
Sir finding no other alternative, i would like to use this forum to escalate my case at appropriate level to resolve my problem

Waiting desperately for your response


Yours
Alok kumar
[protected] / [protected]

I have raised an issue of "NO CONNECTIVITY" at my residence area for last 10 days. I have called the customer care (I had to go to another locality to make call) and raised "service request" in the websites. using the Airtel(useless) App. All those service requests and complaints are closed without they addressing the issue. I am not able to make or receive calls still at the area. AREA: 1st Main, 1st 'A' Cross, Srinivagilu Main Road, Ejipura, Vivek Nagar POST, Bangalor 560047 These are several service requests I raised S.No. Ref. No. Type Category Creation Date Status Action Feed Back 1 63502198 Request Z - Web Trouble Ticket 7/25/2015 Open Give FeedBack 2 63494525 Complaint Network 7/25/2015 Closed Give FeedBack 3 63405761 Complaint Network 7/22/2015 Resolved Give FeedBack 4 63400829 Request Z - Web Trouble Ticket 7/21/2015 Closed Give FeedBack 5 63400342 Request Z - Web Trouble Ticket 7/21/2015 Cancelled Give FeedBack 6 63398293 Complaint Network 7/21/2015 Resolved Give FeedBack Please take an action on this matter ASAP! Thiagarajan M T thiagu.[protected]@gmail.com

Hi,

Airtel is running fake offer scheme of whats app data recharge. I have done recharge and even doin only whats app my balance deducted and customer care are saying that if you do that recharge balance is sure deducted as this rechrge is not for smart phone. So what the purpose if this fake offer.

I recieved a message (Dial *422*33# to get a chance to win 7 lakhs worth of Gold, Laptop and free recharges. Hurry up limited offer!) when I subscribed my 30 rs balance deducted. When I tried to get offer and the coupon codes they provided was not working. so I want my balance back.

I have been using Airtel (no. [protected]) for some time and this was happened at the end of year 2014. There were wrong calls charged on my bill and I requested to clarify before I make the payment. I sent several mails and called customer care but no use. They even stop my service and now I am getting calls like I will be served legal notice. Please advise and help me to solve this issue.

Hi, I have raised request to Airtel to migrate my postpaid to prepaid 4weeks back, now they successfully migrated and my prepaid sim was activated, but i cant do recharge for that.When i dial *121# it's showing Error occurred 536.Please try after some time, I called several times to speak with customer services but no response from them.ONE OF THE WORST SERVICE AND NETWORK

Sir. My airtel no [protected] incoming and outgoing problem.
Two time given my document yaingangpokpi airtel office. And block my airtel no but why.
Plize help me


S. Suresh
Sabungkhok

This is what you people are doing. LOOKING FORWARD FOR POSITIVE REPLY AND RESOLUTION. Sent: Tuesday, July 21, 2015 4:33 PM To: 121 Money Subject: Identity proof Anil singh Hi Team, Hereby is the Address proof attached for unblocking the Airtel money account on [protected]. I loaded Rs. 5000/- amount to my airtel money account on 15july2015 at 10.00AM, with the HDFC credit card ending with ************7940 in the name of Sourabh Kumar Jadia. After 48hours, when i tried to transfer that amount to Bank Account number ending with ********5091, it showed that your airtel money account has been Blocked, kindly contact customer care. But to my surprise I had a terrible encounter with the support Team. I was talking to Ms. Meena, full of attitude and arrogance, who did not have any time to attend and explain or understand the issue and hence generated the wrong complaint against it, with reference number 37442883 on 19/7/2015 11.15AM and later on got a new reference number 37473485 this morning after explaining the same concern to some other lady. I contacted the team again and the same thing was repeated by Ms. Puja, when asked to transfer the call to the senior, asked to wait for almost 20-25 minutes and hence contacted with Mr.Mangesh, who told me to drop a mail to you people with a photo Id proof. Seeking for help from you guys as my amount has got stuck in that account, Kindly look into this and revert asap. Thanks Anil Rawat On Tue, Jul 21, 2015 at 7:29 PM, 121 Money wrote: Dear Mr. Rawat, Greetings from airtel! This is with reference to your e-mail dated 21st July 2015, regarding issue related to debit freeze on your airtel money account [protected] through which you were not able to make any transaction. At outset, we regret for the inconvenience caused. We would like to inform you that we are in process to get the concern resolved and shall update you on the same by 23-July-15, 20:42 PM. Reference number for your concern is 37473485. If you have any further queries/concerns, please contact us at [protected]@airtelmoney.in . We will make every effort to revert with a resolution as soon as possible. Note:- we would like to inform you that please do not entertain any call claiming for incentive, offer and bonus point or directing you to initiate transaction for availing the benefits. airtel Money does not run any such activity over call. Best Regards, Sristy Pandey Service Specialist Airtel M Commerce Services Limited

*121# is the official number for checking services offered by airtel. there is a option for 3g and in this option there is option no 2 that 500 mb 3g and 500 mb 2g @rs 154 with 30 validity, but when i recharge this offer they give only 250 mb 3g and 250 mb 2g with 15 days validity.
when i complain on custmer care they refuse to solve out this problem.

*121# is the official number for checking services offered by airtel. there is a option for 3g and in this option there is option no 2 that 500 mb 3g and 500 mb 2g @rs 154 with 30 validity, but when i recharge this offer they give only 250 mb 3g and 250 mb 2g with 15 days validity.
when i complain on custmer care they refuse to solved.

I had been a Airtel 4g customer since earlier Feb 2015. I had taken this WiFi hot spot since other broadband service was no prevalent in my area Choodasandra, Bengaluru. The speed was good initially for few days. After that saw drastic connection drops while on client calls and working remotely. Requested airtel to fix this and after multiple calling an agent came for verification and updated the network is fluctuating and needs a Booster and said it will be fixed. 2 months passed even after repeated calls no one came to fix it. The support was good in asking for bill payment but never in rectifying my issue. After third month stopped using the connection and requested for cancellation and they promised me free one month connection to retain me and said it will be fixed. But there was no reduction in any money false freaking promises. I stopped paying the bills and requested the team to first resolve the issue or cancel my connection. Waited for another month and still no resolution, they were just keeping on calling to pay the bill. Then after a month I told them to cancel once and for all where they said if I am not making the payment my Name will be blacklisted and said they will make sure I will not be able to take any further connections from any customer in India. Then I was forced to pay 4705 rupees. I asked them to cancel the connection at least by that time. They said they will. Now everyday I am getting calls from different numbers to pay the next month bills, and frustrating and annoying my life to core. The only mistake I made was buying this WiFi Hot spot. If people in airtel support is doing this, I would like to sue the company for consuming my money, wasting my time and stressing life. Connection no:[protected] I had been trying to check with the support managers each time a call is made, I fed up of this calls. Last call was made by a customer representative Sonia who is confidentially asking to go ahead and raise a complaint with consumer court stating I can do nothing. Her manager is Abdul, number called from: [protected] Please help me guys. My mail addresss: [protected]@Gmail.com

Thought Airtel boasts of being the first to introduce 4G, its signal strenght si poorer than Vodaphone 3G. When I connect to Vodaphone 3G via wifi from my peers cell phone, the speed and opening of app or downloading/updating Google apps is faster than in the case when I use my Airtel 4G data. Most of the time only H+ flashes in the signal strength. When using Airtel 4g, the speed of connectivity don't even cross 39 + Kbps, forget about reaching a speed of Mbps and my Google Play Stores not even open, always flashing connection error. Airtel is cheat public with false claims...

Dear Sir,

This is to inform you that for the airtel postpaid bill of my mobile number - [protected], i have already paid Rs.1815/- for the period of (20 may 2015 - 19 June 2015) on 7th July 2015 at the airtel bandra west (near lucky restaurant), hill road center/office.

The same was received in cash by airtel hill road, bandra west officer and a seal was stamped on my bill from the concerning staff at airtel office as a sign of payment acceptance. They didn't give me any receipt in writing, when asked. instead they replied that its been stopped and not part of the practice any more. Hence only a airtel stamp will be put on the bill, that's it.

Now since that day i have not received any message from airtel for my bill payment made nor any communication has been made to me for my payment that i have already made. In spite of payment made, my payment is showing consistently pending and on-top, i have been receiving messages from airtel for unpaid bill and many calls from airtel for the same. Why is that so, when i have already paid for this!!! Its really troubling me and my precious time is wasted in following up for something that has no mistake of mine.

I have many times gone to airtel bandra west, near lucky restaurant airtel center to complaint but every time, the airtel staff gives me false hope that no need to worry. My payment is done, just a little computer system error issue hence its not showing. I ask for things in written that they simply not give and refuse.

Yesterday, again i had visited and met the airtel staff there. They said, its all been sorted and my payment has been recorded at airtel`s end so i don't need to worry. My next bill will have no amount pending showing. Today i get a new bill for the period of (20 June 2015 - 19th July 2015) which has the pending amount of last bill of Rs. 1813 and that added in my new bill so payment to be made is Rs.2991.99, which also includes the penalty of Rs. 100 for last months bill.

below is the information and details of the person at airtel bandra west office on hill road, who has collected the payment and has been communicating with me.

At airtel bandra west, hill road, airtel office near lucky restaurant, I have been communicating with a airetel employee/executive called Irfan (his no +91-[protected]). He is the one with whom i have been dealing. He has been giving me promises of that everything is resolved and my money is safe with him and all this has happened due to some of his back end issues etc. Its been almost 20 days and my payment not been showing, how is it possible. what could be the problem?????

When i ask him, why he doesn't give me anything in writing or show me what communication he had with higher authorities in airtel. He never shows anything and says its all done, i not need to be worried. He had told me, my latest bill will only have this months payment since my last payment is already made with him.

i asked him, give me the receipt no, he said, in airtel, its not allowed to give any written receipt against cash payment. Only a stamp is put on bill. (FYI i have attached the bill too, for the proof) where he stamped while collecting the payment.

Today, he also told me to pay for the period of (20 June 2015 - 19 July 2015) for only
Rs. 1079 and last months he is following up and settle down.

I am not able to understand, what is he following up about when everything is done by computer and recorded. Why its not been updated and why i have to suffer because of airtel people`s negligence and insincerity in work.

My precious time, money is lost due to this and i am going through heavy mental torture, now who will compensate me on that.

This is simply ridiculous and causing me heavy mental torture and agony. I have a busy schedule, but due to airtel staff`s negligence i have to keep all my work aside just to follow up with something like this. Kindly look into the matter and get this resolved asap and take an appropriate action against the airtel staff whose negligence is causing me so much torture.

I want this matter to be resolved asap so that i maybe able to deposit my legitimate dues if any, for the present period (20 June 2015- 19 July 2015).

Thanks

Regards,
HARSH GUPTA
+91-[protected]
email address - [protected]@gmail.com

Sir, I got lot of wrong calls and missed calls to my Airtel number. Please send me the incoming and outgoing calls list of my number for the last month (july-2015).Please send me the calls list of my number to my mail id as earlest as possible. My Airtel Prepaid account number is [protected] My email id is: joginder.[protected]@gmail.com Thanking you sir. Yours sincerely, joginder.

Sir
I want incoming outgoing and missed call list from last 2monts of mobile no [protected] urgent please sent to
my mail is [protected]@gmail.com

i have not recived any information i have send on june 27 2015 but till 23.07.2015 i have not recived
this is very urgent please send

my airtel call details of last 2 months of mobile no [protected] to my mail id [protected]@gmail.com

I ported my number from tata docomo to airtel which got activated on 12th july, 2015.
I then had an frc recharge of rs 128 along with a tariff of rs 86.
Since yestrday, it's showing dat i am not a prepaid customer and all my balance r gone now.
On calling the customer care, they didn't help me.
How can a number which already got activated on 12th july be restarted again today at 12:37 pm??
Where is my balance gone?
Kindly help me

I am a Airtel 4G LTE consumer. My postpaid number is [protected]. For the past 20 days, my internet connection is not working. According to me there is some problem in the router itself. I have registered the complaints at least 10 times but they are closing the complaints saying the data has exhausted. This cannot happen since my pack got renewed on 11th July and I am not being able to connect to the wifi, forget about using it. There isn't a single bar of connection getting displayed on the router. The company is not sending a technician to check the router. The complaint # are: 63246003 raised on 15th July. 63418684 Interaction numbers are : [protected] [protected] I am also attaching the screenshots confirming that the my data pack is unused and till date the data is available.

We are facing this network problem on are all no. [protected], [protected], [protected].. This complaints we had registered many times. But there is no action taken by the service provider. Now we are unable to connect each other also. Please resolve it asap.

i am having bsnl bradband connection and now because of much offers provided by you i want to migrate to airtel. i was told by ur customer care team that no installation charge and modem will be provided free if i provide any bsnl bil of last 3 month i need your 999 plan with cordless but your sales team is denying for such offers . they told that either modem wil be given or cordless also if i go for modem
i will becharged rs 50 per month till i am having connection. if i go for cordless rs 2000 will be charged for modem . also the behaviour of your senior sales executive is very rude . please help me in this matter as i am really confused my mobile no is [protected] and my email id is [protected]@gmail.com

there is no network at my area... i have to make imp calls but no network from last one year you stupid people are just telling the issue will be resolve asap... cant provide network then why you people do false promises, only charging good amount every month...

Golden Heights Colony
Pillar No. 213
Beside Signature Apartment
Upperpally, Rajendra Nagar
Hyderabad 500048
Telengana