Airtel Complaints & Reviews

I had applied for an MNP to BSNL from Airtel on 29.6.2015.I was given an unique porting ID on that date which was duly entered in the BSNL application form. This ID expires on 29.7.2015. On July 6 I received a message from Airtel that the porting out will be done within seven working days. (Reference no.[protected]. Nothing happened till 15th July. I called up 121 on 16, 17, 18, 19, 21 July and each time some executive like Parthaprastim Changkakoti, Devjani and others told me the same story that they were sending a request to escalate the matter and that I will be cotancted by the Airtel team within next morning or within three hours. But none of this happened and Airtel still has not deactivated my number to allow me to use the SIM that BSAL has already approved and given me. I have also paid the billed amount which was intimated to me and there will be an unbilled amount which I can pay immediately only if I am informed about the amount. I am at my wits end because of this harrassment by Airtel and in another seven days when this Porting ID expires I will also lose themoney that I have already paid to BSNL for the MNP connection. Manorama Sharma (Cell No. [protected]s)

I have recharged form 150 /-on 16/07/15 and today my balance is 0 which is not possible but when i call to customer care your executive told me i used the internet therefore balance is 0.it is totally wrongly deduction from my account because i have not used the internet though the prepaid no.you can check our earlier re cod i have never used the net through this no..In spite of that it is surprised to know that net is used by NOKIA mobile while i have SAMSUNG mobile .so kindly refund my amount and deposit in my account. Thankig you Nandkishore Khandelwal [protected]

Your kind intervention is required for transfer of the above No. in my individual name. This connection was allotted to me in my official capacity as Director, DDA in 2008.I am using the same since then and DDA has been making the payment o[censored]ser charges.On my retirement on on 31.7.2014 as Director(Nazarat), DDA gave NOC to Bharti Airtel vide letter dated 14.1.2015 for transfer of above no. in individual name of O.P.Gupta. Along this NOC I contacted ur outlet at Shalimar Bagh for transfer of no. in my name.Ur executive told me that this No. exist in the name of GNCTD and not DDA. Again, AD (Nazarat) DDA informed Bharti Airtel on 16.7.15 that this No. was issued in the name of DDA and again requested for transfer of above mobile no. in the name of Sh. O.P.Gupta. Mr. Sareen, DDA is your corporate customer and this no. was released long ago in favour of DDA and payment o[censored]ser charges are also being made by DDA in favour of M/s Bharti Airtel .Therefore, necessary correction in your record may kindly be made and this connection may kindly be transferred in favour of Sh. O.P.gupta. DDA has alread given NOC twice in this regard. Hoping for an early action With regards, (O.P.Gupta) Director (Nazarat) Retd. BF-10, Shalimar Bagh, Delhi.

I have been using Airtel 4G services under Mobile No [protected] ; And yesterday I made a payment of 1, 500 rupees for the outstanding amount. However today I received a phone call from airtel customer services saying my outstanding balance is 23, 000 rupees.I am not sure how can the unbilled amount for 1 month be 23, 000 and if my allocated credit limit is 1500 rupees, how was it allowed to reach 23, 000. This is causing great deal of mental agony for me and is a serious cause of concern. I have called up the airtel helpdesk again and I was asked to wait for the bill to get generated, this statement doesnt help me either. If there is some issue it needs to be sorted out upfront rather than waiting for the month end. As this is causing extreme mental anxiety for me I would appreciate a quick redressal of the same. Alok Mohanty mohanty.[protected]@gmail.com [protected]

respected sir
i am vikas regular customer of your sompany my number is [protected], [protected] i want to complain with the network provided by you and i have complain many time to 121 and they always resolve it without correcting the problem and the network is so low that i don`t even able to make a conversation complete and inter is so low that you are saying 4g forget 4g i don`t even get a good 2g connection some time i only get 1g connection and i am complaining this problem from almost 2 months and please tell me why i should pay the bill . because i dont get the proper network

I reached out to Airtel broadband for internet connection. They made their dealers call me with offer for services. Looks like they have bogus dealers who have taken the installation charges of Rs.1000/- from me and I have still not got any proper response from airtel inspite of repeated follow ups. The bogus dealer company is Info data global services. The contact person who has been cheating me is Santhosh ([protected]). I am not sure how to lodge a formal complaint with Airtel.

We have 2 Post Paid numbers and live at BTM 2nd Stage (near KAS Officers Colony at Lake View Road). For the past 3 to 4 months there is lot of issues with respect to signal coverage, signal strength and call drop. We did not had this issues earlier. We recently only we are facing this. Most of the times the call does not connect, it takes more time and even if it connects the audio quality is very poor. we are hearing what the other person talks and what we speak does not reach other person. We need to end to call and make several calls to speak to communicate. [protected] [protected]

I had given the request for MNP on[protected]. My old sim was deactivated on[protected] ad 00:38:00. But still my new number has ot be activated. I had contacted customer care and delear where I bought the sim. but there is no proper reply from both ends.

I reside in Kandivali (e), Mumbai and had applied for broadband + landline connection for my residence as Airtel is already providing service to many other flats in my building. I also made 6 months advance payment for same of approximately Rs. 7200. I have received SMS on 05.07.2015 that documents against my Airtel account no. [protected] and Fixed Line no. [protected] have been received and connection will be provided in 3 days. Since then I have only received 2 SMS on 10.07.2015 and 21.07.2015 that their is some technical problem and there may be delay and nothing further has happened. My CAF No. is 724625. Needless to say I am extremely frustrated that even after more than 3 weeks of payment being deducted from my account no connection has been provided. I talked with the sales executive (who is responsive and trying to help his level best) and he gave me the no. of Area manager, Mr. Diwarkar singh, who didn't do anything about the problem and on me following up just gave me the no. of installation head, Mr. Devendra Arora. I tried calling him and he answers that he is on another call and will call back. After waiting 1 hour when I call back, he asks me to send caf no. (724625) and says he will call back. After waiting another hour when I try calling, he simply starts cutting my calls. He doesn't even have the courtesy to answer back and once when we do talk for a sec he talks rudely as if we are asking him for a favour and again disconnects. I just WANT A REFUND OF MY MONEY NOW. I AM NEVER EVER GOING TO BUY ANY AIRTEL SERVICES AND WOULD ADVISE OTHERS SAME.

Dear Sir, I, Nisith Sar a prepaid customer of West Bengal circle and my number is [protected]. I had recharged rupees 160.00 on dated 15/07/15 and got rupees 165.00 in main balance and total main balance was above rupees 165.00. Yesterday I checked my balance and saw only rupees 66.70.But from 15/07/15 to till date I am not used amount in main balance except only one SMS.From yesterday to till date I try to contact with your customer care in 121, 198, [protected], [protected] but all are cut my call in few second.I want to know actual matter and return my balance amount.My contact details is E-mail: nisith.[protected]@gmail.com.Also I want a complaint number immediately. So, further I request you to short-out the matter as soon as possible. Thanks and regards Nisith Sar

I recharge of rupees 93 on 10th july 2015, the 93rs scheme is, 93rs 1GB 2G Plan i will get 200MB soon, and remaining 800MB after 10 days, but still i am not getting the remaining 800MB, i called to customer care, but they not properly answering..

Hi

I opted for airtel broadband connection after collecting all the informations from airtel and i paid the amount Rs 1000 by online payment for installation
after the payment i got success message from band and my account got debited. but i didn't get even single confirmation message from airtel or any confirmation mail from airtel and the customer executives wont call me for connection
when i called airtel customer care they said u will get call i 48 hours u will get call in 3 days
now they are saying we didnt get any payment from you
i want my money back or i need the connection immediately. please take action regarding this

I have applied for porting of Airtel prepaid number [protected] from Bangalore, Karnataka to Uttar Pradesh, Kanpur for which I received a message on9-July-2015 saying that ”Your Request for porting [protected] to Airtel has been Received “ On 14-July-22015 I have received a message from Airtel stating” Porting Request validated and accepted. Porting time[protected]:09:00” Then on 15-July-2015 my Bangalore Airtel prepaid number was switched off and the new sim card which I received from the Airtel for UP start working but all calls were auto directing to the verification section stating that as per Government norms verification of number is mandatory From 15-july onwards I have told by your customer care executive that my details are not yet updated I am not able to use Air tel sim card in UP. I have made at least 40 calls but I am getting the same answer again and again. When I visited your Airtel center at Lal Bangala Kanpur they said that the papers with full details have been submitted on time that is why the porting request is accepted I am getting suffocated and irritated by using your connection Please resolve my problem for this I am also raising a complaint with Public Grievance portal of Governm3ent of India and Telicom Regulatory Authority of India. I am recording the customer care calls and will approach Consumer if the issue is not resolved with one day Is this a way to treat your customers?

Dear team, I have submitted the airtel post paid to prepaid connection of my mobile bill.Please find the details below. 1. Request date : 19th June 2015 2. Area / Location of the airtel Relationship Centre : Sivaji Chowk, Opp KPIT, Near Hinjewadi Chowk, Hinjewadi Maharastra-411057 3. SIM number :[protected]U H2 4. Amount paid as deposit and start fee¿ : 50 INR 5. Receipt number¿ : I did not get any receipt from your team 6. Account number : NA 7. Order number8. Alternate contact number : [protected] After dicussuion with Airtel relationship center(mentioned above) and 121 customer care I have waited for bill payment date June 24 and paid the full bill. Also send the Cancellation mail. I do not have any dues with me. Every day I am sending mail, Calling to customer care but no body is resolving my problem. Initially they told it will resolve in one or two days. Now 121 team sending that I have due amount. I send reply mail asking the usage bill. I am ready if i have used the post paid after bill payment.I have request conversion before bill generation date . your team send reply mail wait for bill generation and relationship center also told that you do not any pending bill in 2 days your new sim will activated. but its almost one month over. Till now its not activated.

I had Been Cheated by Some of Airtel Employees From Vadodara, Gujarat. Actually they had given me False Commitment and not fulfilled whatever they had promised me and the result is I AM OVERCHARGED By Rupees 1087/- in my bill just because of those fraud Airtel Employees... I pity on airtel because of those Liar Employees whole company's Reputation has been Spoiled. This matter has been Known to them since 17th of JUNE 2015 then also they are not performing their duties Till date i.e. 19th July 2015 More than a Month. MY One bill cycle has already been generated which shows a false Bill of Rupees 1087/- which was notr supposed to come but just because of irresponsibility of some Airtel Employees this Blunder has been occurred pls take some serious action and settle this issue ASAP.

I had Been Cheated by Some of Airtel Employees From Vadodara, Gujarat Actually they had given me False Commitment and not fulfilled whatever they had promised me and the result is I AM OVERCHARGED in my bill just because of those fraud Airtel Employees... I pity on airtel because of those Employees

Hi, My prepaid number of Delhi, [protected] has all of a sudden been blocked while I am in hyderabad on roaming. No prior information was given to me before blocking. Also since past 5 days I have been trying to ask the customer care people, but they are completely clueless about the issue. Rather they are asking me to come to delhi and submit written request in delhi for enquiring why my number has been blocked!!! How the hell am I supposed to leave all my work in hyderabad and go back to delhi, just to know why my number has been blocked!!! Please help me if you can.. Regards, Moumita. [protected]@gmail.com

On my Airtel mobile number 97485***** I had been facing call drop problems for over a month. As I have another Tata Docomo number I never bothered to complain regarding this problem. Then I committed a grave mistake by getting ADSL. Since the first day the connection was pathetic. Either I was nearly never able to connect or in between connection, Airtel network signal would go out completely and when it would come back, ADSL connection would be lost. This went on for a couple of weeks until exasperated on 17/07/2015 I decided to lodge a formal complain at the Airtel helpline. The first person with whom I spoke with suggested that I should visit a cyber cafe if I need internet and then disconnected the call after I refused to take that 'solution'. I called back immediately and this time I spoke with Ms/Mrs. Shweta. This lady as well disconnected my call after telling me she's transferring me to a senior supervisor. I called back the third time and got Mr. Jayanta Kumar Roy who after listening to my issue transferred me to senior supervisor Mr. Bappa Kundu. Mr. Kundu informed me after hearing the problem that he's taking a formal complaint. He took down my contact details and address and said someone will contact me withing the next 72 hours. He also said that the complaint number shall be SMSed to me. He did not give me the complaint number on that call itself. I never received the complaint number. I called back today and spoke with Mr. Buddhadev Nandi. This gentleman told me that there is indeed a complaint that has been taken regarding the ADSL not working and the turn-around time for a fix is 29th of July. The complaint was lodged on 17th of July and Airtel needs more than a week to fix an ADSL problem? BTW, 29th is the day when my GPRS pack expires. How clever and devious Airtel! If anyone from Airtel has the time which i doubt my complaint number is --- [protected]

I live in gopalpul area, sahibganj-816109, jharkhand. The internet speed is horrible in my area.even google homepage takes very long to load or even fails to load.network is shown full in the phone but internet doesn't work.please look after this problem

I used my preapaid no. [protected] From last five years. On 16thjuly15 you permanently block my no. Without giving any reason. I make complain to 198 and airtel office sec-18 noida but they said they don't have any record of my phone no. In there data base. Please activate my no. As soon as that's my main no.