Airtel Complaints & Reviews

Hi Team, I am using Airtel number [protected] since 10 years. As I was in abroad I didnt used my number from many days but I was getting messages properly. Suddenly my signal got lost and my number is not workig? I send mails to Airtel and customer care but No one is responding of my mails or requests sent to Airtel. Can you please activate my number, I really need that number. how to get that number get activated to me. Thanks Ajay

I am having Airtel Prepaid Kerala Sim no: [protected]. Having shifted to Mumbai, I had expressed my interest in N-MNP for Mumbai Post-paid Airtel connection right on the day it was announced, which was a huge mistake. I am sure we are living in a world where Airtel doesnt necessarily is the only service provider and there are better service providers who actually value their service to the customers.
My issue is as follows: An executive had called and contacted me regarding the plans and the process by which I gave him the time to collect my documents and activation charges Rs.300 was also charged on me ( for which I have the receipt) . The executive came to my address after several calls and waiting for almost 8 hours without carrying out my work. I was promised the post-paid connection within 7 working days.
Now, its post those working days. I have tried to reach out to the executive named: Mayur ( [protected]) who has always been handing over to some other person saying he is outside and mocking at the background presuming that it is not audible to me and not answered my requests. Also, at other times, they say that I have to give my sim number to them for the process to be activated and not the mobile number which was informed to me earlier. It is not everyday that we preserve our sim-card packs which we bought a few years ago. Now, I have spent nearly Rs.200 roaming charges just to contact him. It is clearly useless calling him again and I have contacted the customer care umpteen times who are so ir-responsive and do not have the details of the information at their levels and is such a plain waste. And, on 11/7/2015 I had received a mail saying a special complaint reference( CDMNP[protected] has been created and a team will call me which has not happend and I have a further update requesting me to wait further after several mails to the customer care. I want to know why such claims by service specialist ( Akhil Kurian) like 'rest assured your process will get over by so and so date 'is even mentioned when clearly you don't mean to follow it through. Even my request for cancellation and the refund is not considered!

Airtel as a brand has truly lost its value and integrity and today I can understand why service is said to be poor in Mumbai region.

Having spoiled enough number days in this debacle, I request you to terminate my activation and refund the charges for which I have already paid. I wish that the receipt of the email is confirmed and that the necessary actions will take place at the earliest.

I took Airtel 4G advanced rental plan and initial couple of days it worked fine. Suddenly from last month 4G/3G both services are stopped working...you can't connect to the network during day hours...and at midnight some speed around 0.5 Mps... called customer care around 10 times...no use.. i just paid amount for 4 months already so...no choice of disconnection... so don't simply buy airtel 4G advanced rental plan... stupid airtel network... lost 5000 rupees and so much of irritation. Dongle Num:[protected]

Hi, I bought a Airtel WiFi dongle on 8th July. Dongle was delivered to my office but Guy who delivered it, didn't give me connection number (10 digit sim num). So my concern is that i don't have the account no so that i can make inquiry for my connection and my connection is still not activated, as they said it will be activated from 24 hrs to 72 hrs. I took connection as on my some personal urgent requirement and I am still waiting to be activated. I have also contacted the person 'Jatin' who has provided me the dongle, but every-time response comes like it will be activated today. And now they are not picking up the phone. Attaching the receipt that was provided at time of taking connection. Requesting you to please understand my problem and take action at high priority. Regards, Vipul Goyal Blackrock Ltd [protected]

I am fed up. This is the third time. I am tired of sending mails and calling Airtel to fix it. Last month I called them and They have realized their mistake and corrected the bill in ten days. This is happening again now. According to the corporate my planI am supposed to get a bill about 500 (Myplan 299). But my bill is - 4000. Please provide the permanent fix for this error. Or I would be discontinuing Airtel connection. Bill Number:[protected]

I have already raised the complaint number 57440144, about the internet not coming and every day i am getting assurance that some one will come and fix it, I talked to the escalation manager twice and to the customer service may be more then 10 times, and all i get is some one from the techinical team is going to call and resolve it . One day a techinican came and told that some of the cable is loose and some other team will come and fix it in next 2 hours and then no came again I am really fed up, with there lax attitude, all they are doing is reassuring me that it will be done in next two hours and nothng is happening after that . I am really fed up and planning to terminate the connection .. Please dont ask for my number its already there in the complain number,

I'm now in Oman and I still have my airtel no. Alive. Every time I Recharge my balance is reduced for no reason. Are u guys playing the fool with us. Even few days back I recharged. Y the hell is my balance deducted . Do I think that v people have no other work. I want a proper solution else I would take some serious steps.

Airtel, Four months back one of your technician suggested to buy "D-Link DSL-2750U Wireless N 300 ADSL2+ 4-Port Wi-Fi Router with Modem, 2900 RS. I purchased the same and using it. Now you want me to buy VDSL modem for 3099 RS? First please understand. I haven't asked for plan up-gradation. Your call center people kept calling me and asked to migrate to latest plan ( Airtel-UL-Special 1349 80GB (16Mbps/512Kbps) COMBO Plan and which happened in a day. When i raised connection issue in new upgraded plan, then your technical team declared my home area is not feasible for 16 Mbps plan and you want me to buy a new modem. I expect little professionalism from AIRTEL as ISP. How long should i wait to get this problem to get solved.

On evening of 3 Jul 2015 I went to Ambala City Airtel outlet and applied for the migration from postpaid to prepaid. I was told by office staff and airtel custumer care that within 48 hours process would be done. On the same day I got prepaid sim and also I cleared all postpaid dues. But even after 10 days no activation had been done after visitng every day to the same airtel office. Name Manoj Kumar Mob No [protected]

From Dasalukunte Sridhar Namratha 4G LTE 10 digit no.:- [protected] Account no.[protected] To Airtel This is to bring to your notice that the details of the 4G LTE recycled no. issued to me have not been updated on www.airtel.com. The account is in the name of the previous subscriber (Mr. Sudarshan Kumar). I am unable to make my e-bill payment due to this discrepancy. Please look into the matter immediately so as to enable me to avail your services without misusing of my funds. I have attached two screen-shots of the same. The deadline for paying dues is 22nd July 2015 and any penalty in this regard if imposed on me, will not be borne from my side and I am not responsible for your actions. This is a technical issue to be addressed by you. I have already registered an oral complaint in this regard and so far no action has been taken. Thanking you Your’s faithfully D.S.Namratha

On 4th of July I received an offer on my mobile for 3G data @Rs. 95 for 28 days. My mobile phone no. Is [protected]. I got it recharged and received SMS that extra 3G benefit has been credited to your account. But I am not able to access 3G services yet. The net pack is running on 2G data. I contacted customer care as well as the nearest airtel outlet. But nobody seems able to resolve my issue. Moreover, they are saying that 6 put of 10 such offers are fake so don't take them seriously in case you receive any such offer in future. This is unacceptable from a responsible company like airtel. I request you to kindly consider my query as soon as possible and provide me the benefit which was offered to me. Also 8 days has been passed since I got the net pack recharged, but I am still not able access 3G services which has led to a substantial loss in my work. So I request you to either compensate me for the loss or refund me my money as early as possible.

Hello sir, I m sougata, i m a multi user customer o[censored]r network.My no is [protected]. I have to activate last HT 8/7/2015. Last d comming sms is bellow- "Thanks for downloading Tujhe Zindagi Du Tum Hi Ho as your HelloTunes for all callers. Charged Rs 5 for 30 days.Dial 578787 and manage HelloTune(Re1/min)" Because d last charging date was after 30 days. Bt its charge vry soon. Nd my Rs 24 has been debited from my a/c. Last tym today i talk siniour exciquitive Mr.Suvam Chakroborty. He want to say dat he nt transfer d deduct balance. I have highly oblised to u dats give me my money back ad soon as possible. Its a request 4 me 2 u as a multiple customer. So plz chq dis. Nd a give a solutions. Regards Sougata Roy Medinipur Alt no [protected] Paschim medinipur Thnk u...

MYPLEX MOBILE TV service has been [protected]@Rs99.0 for 30days. Txn ID S[protected], 12Jul15 10:39. Service will be renewed after validity expiry. To use, Click http://www.myplexnow.com (data charges apply). To deactivate, Call or SMS STOP to 155223.For more services, call 56789 or click http://56789.airtel.in This message I get from airtel I need my money back, with out my knowledge you provide me a service which don't need

Yesterday, Airtel deducted 110 Rs. from my number for no reason and when I asked them for clarifiaction, Airtel informed that I have used the internet. Airtel is fooling their customer by using this statement for some time now and this is not the first time that they have deducted the amount from my number and given this reason to me. Even when I called Airtel customer care last night and today morning, those people misbehave over the phone and were not able to listen to my request/complaint. I want my money back and refunded to my number asap.

Sir, i have recharge from airtel app through (account no. [protected]) Rs 200 two time by debit card to my airtel DTH tv but it selected payment 200 two time but i did not any balance in my account, kindly return money 400 to my account. I have very bad experience with airtel. And please let me know costumer number to contact and discuss issue and also plz tell how i can check my airtel app order history and payment history. Please contact me immediately to below my mob number Regards Surya Pratap Singh Mob. [protected]

I was called to Customer Care executive on 6th June 2015 to rectify my plan, which you were done big mistake with me, which still not shorted out. Your customer care executive told me, that we are arranging back end call to change your plan. They have given my number to their agent Ms. Aarti [protected], She was called up me and collected my documents / Photo on 9/09/2015, which was not required as per Airtel’s rule and she told me that the paper is not required to change plan on 10/06/15. I requested them to return my documents as soon as possible. Since 10/06/2015 I am calling daily to them to return my documents, but they are ignoring my calls and giving so many excuse. Finally they told, unable to give now. I was also informed customer care executive / Airtel sales team, but they are unable to listen to me. Useless customer care system & Airtel is promoting this type of fraud people to sale their product. Please feel free to call me on [protected] related to this issue. It proves that they are using customer’s documents for illegal use.

After submitting all necessary documents I was given a 4G data card with a promise that the number will start working in a couple of days. When the number was not activated in 3 days I requested again, with a promise that the number will start working from the next day, but as expected it did not. This process of false promises and lies continued. After 4 days I got a message stating my ph no and the request no. I was told to msg "STATUS" on [protected]. Even that did not work as I did not get any confirmation on the status of my activation. It has been 14 days now and they have neither activated my number nor have they provided a reason for the delay. This has not only been a mental harassment but have also led to a loss and delay of my work-my only mistake to trust a brand like airtel. Now when I try to contact the regional manager he does not pick up my call. I am stranded with no option left but to file this complaint. Please find below the details: Day on which the form was submitted :29th June Request No[protected] Ph no-[protected]

Sir/madam It is regret to informed youthat, my Airtel number yesterday is ok but today sowing not registered ur number why does, i haven't receive anyone sms or notice..why it's happened Last one year, im out of India and right know very essential my number for me what i will do. +91-[protected] Please rectify that problem as soon as possible Thank you Regard Nawaz

I called the Airtel Customer Care at around 6:10 PM on 11th June 2015. This was complain about the fact that I had purchased a pre-paid recharge. This was for Rs.500 for full Rs.500 talk time. I got two transaction IDs via means of an SMS from Airtel[protected] &[protected].I also got a confirmation that my recharge was successful. I also received an SMS confirmation from SBI Bank that the transaction was successful ( ID # 1G0AHVXSE5 ). To my surprise I realized that my balance was still the same. I called Airtel today and spoke to a person who will not disclose his name and said that the transaction was not successful. I informed that I have received a confirmation that I have been charged from my bank. He said that if that the case the money will be refunded back within 10 days. I requested for a confirmation email or an SMS for the same. This unprofessional individual right away denied this and said that there will be no confirmation sent and I should call back after 10 days and check with AIRTEL customer care again. I asked for a confirmation number. Reluctantly he gave the following case number[protected]. I asked for his name for reference. TO MY HORROR THE REP DISCONNECTED THE CALL AFTER SAYING THANK YOU FOR CALLING AIRTEL - in spite of me asking of his name three times. IS THIS THE KIND OF SERVICE YOU GUYS PROVIDE ??? You should be ashamed that first you charge the customers, then say that it was not successful, then say that there is no confirmation that I was charged, then do not offer any follow-up calls, you are reluctant to provide any reference #, refuse to send any SMS confirmation or email notification ( Even though you can fill my messages with all kind of stupid promotional messages - Why 'coz you what to make just money !!! ) Then you disconnect the call. The same call I paid for to speak to the so called AIRTEL GOLD SERVICE !!!. This is PATHETIC . I demand I get compensated for this harassment ASAP and get the talk time I paid for. Also, I need a status on the outcome of the rude behavior of the so called Phone rep.

Dear sir/madam, i am ravish. I am a new airtel prepaid national mnp customer who comes from bsnl prepaid network. I had port-out my bsnl network numbers to airtel prepaid network. But there is a problem in airtel port-in number. Now my problem is, after sucessful port-in i am not able to receive incoming and outgoing sms and also ussd not working. There is no problem in incoming and outgoing calls. I visited many times in airtel store but after 5 days no responce from them.
Detailed information:- = 1. Mnp port-in number:[protected] *from bsnl rajasthan prepaid network to vodafone delhi prepaid.