Airtel Complaints & Reviews

I was using my airtel number [protected] from last 4 years and this February I shifted to Dubai for some official works. I was not using my airtel sim for the last couple of months and now my number got deactivated. I badely need that number back and have to keep it activated. Please let me know what I have to do for the same. My current number is [protected]. Airtel could u please help me out in this??

I had received a phone call from airtel customer care number[protected], Your excecutive offered me scheme of caller tune with my name @Rs.23/- Per month. I accepted the same and Rs.280/- was debited to me which was not told to me anytime in the call. How come you peaple can deduct the annual charges without my consent. Listen to the entire conversation Ms.Sonam has has discussed only monthly charges. Your excecutive has done a fraud and i want the charges to be credited to my account and stop the service or else i will shift to some other service provider along with 70 corporate connections we are using.

Dear sir/madam,


This is to inform you that i am unable to use my data service since 06.07.2015, at that time i spoke to customer care and they told due to data upgration you are not use data service after so many call to customer care still i am not use data service and without using service data deducted from my pack.


I have complaint to airtel customer care vide customer complaint id 63104906 dated 09.07.2015. But yet to be resolved the problem. New complain no. 63179975 dated 13.07.2015


I was talking with customer care on 10.07.2015 they told to your service has be started succefully but i have not recd. Any call or sms unless and untill i am using 4g service in mumbai but there is no use of data.


I have all recoding with me if you require i will send you.

As per guidance by airtel galary i was change sim card on dated 13/07/2015 but yet to be solved.

Request you to please treat as a urgent basis and resolve my problem.


Regards,

Dadasaheb tayade

[protected]

Respected sir, I have been receiving offending calls from the following phone number-.[protected] I tried locating the mobile phone number owner but I could only locate the area and the carrier of the mobile number.Please I would like to know the name and the address of the owner of the above mentioned phone number.

Hi, I am Sahil Sharma from Delhi. We are Website Designing and Development Company. I required a new broadband connection for my office in Okhla Phase 1. One of Airtel executive (G.C. Tripathi #+91-[protected]) followed up with me. On 7th of July i applied and submitted all my documents with 1000/- amount. He commits me to activate my connection in next 24 HRS. But, the all his commitments and talks is only a sales tricks. He is totally fraud, Just pick my documents to complete his targets. Now its 14th July, Even no executive is visited my office for wiring and other installation. When i called his Manager Amit (+91-[protected]) regarding the status of my connection. He also gave me some time, but NO RESULT. From today morning no one pick my calls. When, I tried to another number they gave me a new Story. There is no place to give you connection you need to wait some time. I already disconnected my old MTNL connection because of G.C. Tripathi's Commitments. As an IT company Internet is an important part of my business and from last 7 days all of employees on leave because of no internet. Now I don't know how the Airtel Company handled my complaint and what action they will take. And who gave me the cost of my Last 7 days business.

I have asked for new connection recently and one representative came and collected required papers and photo and the money and told that someone will contact me regarding the connection. Since then I haven't heard from any one. My receipt no. Is TNPC393192, please someone do the needful.

I bought a new sim from Airtel representative, a sim was given qouting it is fresh and unused number. I used that number for a month and got to know that earlier sim was beign used by someone else and i was getting calls on his/her behalf. When I asked for change another sim was given to me. For the new sim all the bills have been cleared but outgoing facility has been barreed because they want me to clear the bill amount pending for first sim (one month bill). The question is why am i being asked to clear off the bills for another number when it was defaul from Airtel.

I have a Post Paid Connection. i paid my bill 04/7/2015 but today i revived this Month bill Add Charges with Next Month. i was Four time Visit your Air tel Store (Maa Durga Enterprises, Airtel Express Ashok nagar road no-1, kadru ranchi-02, jharkhand) for Bill Payment Massage. but Stiil my Payment not Punch. i want to Weaver my Traveling Charges .300 RS . i was Mae telly harsh by Your Si stem. very Pathetic & poor Service. I Allays Share My Feedback to Facebook & Twitter.this is Your Best Service? How Can you do this type of Service?

I had made a request to Airtel under the new national mobile number portability and have submitted the unique porting code and necessary supporting documents (including signed application forms) on July 4, 2015 to the executive who visited my residence. The executive gave me airtel sim cards for the two numbers that I wanted to port ([protected] and [protected]) and informed that the porting will be completed within 7 days. However, thereafter, I have not been able to contact the executives (Sunil - Email: [protected]@gmail.com) and Anu ([protected]). I also tried contacting the Airtel Customer Care, however I did not receive a satisfactory response to my query - I was told that they are unable to retrieve the application status from the system.

Hi, I recently ported from Vodafone Karnataka to Airtel Karnataka. Post porting, I am able to make outgoing calls from the Airtel number. However, I am unable to receive any calls. Whenever someone tries to call me, they get a message - "Number is invalid". This is really disappointing. Airtel doesn't seem to have any immediate solution.

I'm Gaurav from Bhopal. On 4th of July i made a request of new broadband connection for my home. Next day an executive name Shubham of airtel came to my place and filled the forms and took my money and said that it would be done in 2-3 days and had said that a confirmation msg would come the same day but nothing had happened yet. No confirmation mag has come yet and the person Shubham is just ignoring me. I called his executive also but they ain't helping me neither any progress has done. Firstly they were saying that your request has gone into rejection so i give him again all the correct documents but therefore also they are not setting up my connection. I'm really frustated and want instant help.

My name is Jaiprakash, I have raised a complain(Complain#[protected] for shifting the Airtel DP box which in front of my house. I am planning to demolish my old house & re-construct the new house. I have raised a complain in the month of April 2015 and a person named Sanmugam called me & told that the DP box will be shifted with in 10days but nothing has happened till date. Later in May once again I went and raised a complain to Airtel santhome office and they re-assigned the ticket to a person named Magesh. Magesh inspected the place and told that it will be shifted within a month. When I followed up with him after few days he told us that the request has been approved in June and the DP box will be shifted within a week but till today the DP box has not been shifted. Whenever I call the person Magesh he never picks his phone and he tries to cheat us by not picking the phone. Iam not sure what is happening with Airtel. Iam really loosing confidence with Airtel for such a bad customer service. Could you please shift the DP box ASAP as it is affecting my house construction work. I am not sure what is going on with Airtel and such a bad customer service. There is no proper response in spite of complaining many times. Note: I had raised this ticked in April and till now it as not been resolved. You can reach me at +91 [protected]

Complaint number 62081045, open since 23rd May 2015 Network coverage in our residence is very poor. Airtel provided and installed a repeater after almost a years chasing. Which worked very well for a month or so and broke down due to some faulty equipment. It took airtel 4-6 weeks of chasing for them to come and assess the problem. They were very quick in getting the replacement. However installing that is now 6 weeks on and still not done. I need the install complete asap for us to get on with our lives. Any help in this regard to expedite will be highly appreciated.

I have recently been trying to make payments for landline/broadband and prepaid mobile recharging online but have been facing problems. 1. on the 2nd July I made tried to recharge my mobile phone [protected] for 550 and 200 respectively. Once the amount was deducted from the bank a message says Transaction cannot be completed. These two amounts were returned to my account the same day. 2. on 6th July I again tried to recharge my mobile phone for Rs. 1100. Again the bank was debited but the same message came and there was no recharge. This time the money was not returned. 3. This morning 14th July, I tried to pay my landline/broadband[protected] and the bank was debited INR 2176 but immediately on processing the payment the message came that the "Access denied". I have never faced any such problem earlier. Kindly look into this matter and refund the amounts asap.

hi this is thomas mathew... im from banaglore... i very recently lost a mobile which also had my sim card in it with lots of contacts in it that are very importenet to me... if you could do me the favour of finding the exact location of the sim ([protected]) i would be greatfull this is the only im rasing a complaint...

My no got a msg of data pck 1gb 3 g for 177 rs..i did dat rechrge.it wont wwk out n i gt 600 mb.wen i askd dem dey said it ws jz a simple msg...i mean y r u showin false adds in ur services...i wan ma money back ..dis is irrespnsible behavior of airtel...erst service ever..i wan ma money back or 400 mb more dats it.

Sir, I have bought Value prime 12 HD+ package. The channels listed on site for this package are not being delievered. I am getting call from customer care that my package doesn't contain these channels. Request to get my correct package activated which I bought. Screen shot attached for the same. Regards Rajeev

For my postpaid phone number [protected], Airtel has put some random amount of 9999 for activating some service. When the bill came, it was a shocker for me since I had not subscribed for any such subscriptions. The bill amount was 11000 and odd. As soon as I saw the bill, immediately I contacted customer care and asked them to stop that nonsense subscription instantly and registered complaint for improper billing. All these happened on June 29th 2015. When the complaint was not addressed with in 2days and airtel barred my outgoing facility, I again contacted airtel and raised complaint. On 3rd July 2015, I got call from airtel representative. The representative told that, the over charging has happened due to some technical glitch. He advised me not to pay the entire amount, but to pay the amount that I had actually used for that billing period. He also said that, once I pay, the issue will be resolved with in 48-72hours. As per his advice, I paid 215rp and waited almost for a week for the issue to get resolved. Then I contacted nodal officers as well, and also raised complaint with them with complaint number being 63120689. I raised this complaint on 10th July. They promised to resolve the issue by 12th July 11AM. But still the issue is not resolved. For more than 1week airtel has barred my outgoing facility. This is incurring huge loss for me though I am being loyal customer. I again called nodal officer on 13th July. The officer promised to unbar the number with in 4hours. Still the issue is not resolved. In this time period, I have talked to so many customer care executives 101 times, still the issue is not resolved. I need some higher authorities to have a look at this.

My Airtel Broadband connection ([protected]) has been functioning extremely erratically since the past 2 months. I have made enough number of calls since the past 2 months to look into the issue. I got various answers by the customer care including the fact that there was an issue with the network tower at my end. Finally post further follow-ups I had one of the network engineer visit my house on Friday July 10th (after 2 months! of my original complaint) . He mentioned that there was an issue with my router. He also mentioned that that he would have someone from Airtel Support would visit my house and let me know what the exact issue was. Its been 4 days since then and no one has visited yet. I also received a call on Sunday July 12th morning stating someone would call me soon! Worse when you try to call their customer support I have had many instances when the phone just does not gets answered. Following is the complete summary of the tickets - Reference no. 61909303 for your airtel mobile has been registered on 14-MAY-2015 21:39. The same will be closed in next 4 days. For status update, SMS SR (ref. no.) to 121 Reference no. 62822250 for your airtel mobile has been registered on 27-JUN-2015 12:58. The same will be closed in next 4 days. For status update, SMS SR (ref. no.) to 121 Reference no. 63003937 for your airtel mobile has been registered on 06-JUL-2015 08:46. The same will be closed in next 2 days. For status update, SMS SR (ref. no.) to 121 Reference no. 63158145 for your airtel mobile has been registered on 11-JUL-2015 20:25. The same will be closed in next 4 days. For status update, SMS SR (ref. no.) to 121 [protected][protected][protected] Additionally I was also told that if my device is out of warranty I have to bear the cost. This to me is absolutely unacceptable since I have been running behind Airtel for the past 2 months of so and now they are telling me to get the device replaced all by myself.

Okay, i Had to recharge with a 3g pack, So i searched in google "Airtel 3g packs", i found Airtel official Website, There I saw 3g packs Here is the Link : http://www.airtel.in/Airtel3G/tariff.html Then i recharged with rs 249, Later i found that it was all 2g packs which was listed under the category of 3g packs! Why the hell 2g Packs are listed under the category of 3g Packs?? Is it my Mistake or Yours because Airtel did not Updated its plans on its official website! What a big mistake! Then I called Customore Care, I told him that wrong information is listed on the website, i even provided them the Web address, But always i got the same reply i.e. There is no error in the website, i have checked... When i ask them what web address you are viewing... They said www.Airtel.in, Do you think we are fool? on the homepage of Airtel you are seeing 3g packs?? I have given you the page of airtel 3g packs http://www.airtel.in/Airtel3G/tariff.html, Still all customer care have no answer! Customer care executives even seniors cant See this error and they say everything is fine, you recharged with 2g pack and you got your 2g pack! Dude i want to recharge with 3g pack and because of wrong information provided on official Airtel website, i recharged with 2g pack, That's not my mistake! Now my question is i recharged by the information i get on your official website, You(Airtel) provided the wrong information on the website and i faced the consequences, I want my refund of rs 249 because its your mistake not mine! I even have recorded the call where customer care executives lies clearly...! Dont lie to customers!!!