| Address: Kolkata, West Bengal |
To The Service provider, I have been called by one of your channel partner of name Viyania Business Solutions Pvt Ltd whose address details etc I will attach in form of the cash memo which they have provided me while taking money amount of Rs.300 for selling a post paid connection to convert my prepaid to post paid, ([protected]). They told me this Rs. 300 will be refunded to be as it gets deducted from the billing amount for the 1st 3 months, today i received my first month bill in which i am finding security deposit is 0.00 an there is no any adjustment in bill from my deposited 300.00. one more interesting things happened, at the time process they told me you will find one new prepaid 3g sim free of cost with a balance of 50.00rs & 500MB Internet pack & they handed over me one new sim card. Said it will be activated when your post paid connection will get active. After one week my post paid started but this new sim couldn't. i called that guy of service provider. He simply surrendered . Told me sir i have submitted all your documents in air tel office you just check from there. i called to customer care, then they started their unfinished process, from this representative to this, after half an hrs talk one smart guy gave their unbearable suggestion 'sir you need to check from you local retailer who gave you this connection, you'll get your detail from there i cannot do anything from you' what is this? Local retailer speaking to go customer care & customer care speaking to go local retailer. i never called you to provide me such scheme. you called me, you told me all that services & then you start to give pain with all these. Which type of service you wanna provide air tel & which type of fake representative you have. Today i called this service provider "Viyania Business Solutions"got one number from their cash memo. Mr. Paritosh saha received my call. i told him all my problems. he simply denied, said your security deposit is showing here in my system. how smart people you have?, give customer account details without given any identity by customers & i was calling from my basic phone. i asked for senior person of his office to resolve my issues, he rudely replied no, i don't know about their name & contact number. i had to cut my phone with words thank you. the person who came on me to sell all these not taking my calls to resolve the problem today. So as a harassed customer should I conclude this as Air tel is also a crime and fraud partner along with this channel partner of yours? I guess both are equally responsible and action should be taken against both unless my problem is addressed and resolved.I am attaching the cash memo provided by them. the money is not the main problem .. problem is, you people cheat openly. how could i believe you in future. you & your representative always disturb some portion of my life, which is unbearable.
kindly look into the matter & try to resolve it. if you are not able to resolve it then please return back my scheme to prepaid. i will close it forever don't give me chance to leave your service.
thank you
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Complaint to [protected]@in.airtel.com
Date 21/10/2014
Sub :-Fraud by your representative Mr Rajeev Srivastav who's Mobile
No.[protected]
Respected Sir,
This is to inform you
that above name person visited our office situated at S K Patil Mun. Gen.
Hospital Daftary Road Malad East on 21/10/2014 who came with bunch of sim
cards calling himself as a representative of Airtel mobile company and showed
different schemes for government employees one of it was Rs 199/ month (EBU -
199)in which unlimited calling to all mobile, landline, std calls and even
local and std sms were also free for one month for prepaid airtel mobile. Since
I am a prepaid customer of airtel (mobile no.[protected]) I
took that scheme and paid Rs.200/- toward recharge..
He filled form no. MHB
5537278 and gave me the same no receipt .Now he is not responding to my call.
The details in my
receipt is as follows
Receipt No. MHB 5537278
SIM No.13772
Plan EBU-199
I called customer care .
representative replied that no such schemes are available in the company and
report this matter to higher authority, hence this complaint.
There is no value to Rs.
200 in the market but customer is losing trust on company and that makes the
difference.
Hence company should not
appoint such people who can do fraud in the society on the name of company.
Waiting for your reply
on
[protected]@yahoo.com
Complaint reference no. is OT[protected]
Complaint to - [protected]@in.airtel.com
Date – 23/10/2014
Respected Sir
Today your senior representative had
a talk with me on above complaint reference no. and promised me that he
will speak to the concerned fraud person and he will return my amount
Rs.200/- back after his (culprit) visit to my office .
But after a talk I received two full
recharge of Rs 100/- (Total Rs.200/-) which I never asked for.
If you cannot provide me the scheme
promised by your representative there is no other option of refund of same
amount.
hence I once again request you to
refund the amount at the earliest or else I will lodge the written complaint of cheating against your Airtel Co.
representative. to Senior Inspector Of Police, Dindoshi police
station, Goregaon West.
Complaint ot nodal - Reference number is CEXCL[protected].
As
asked by Mr Anil sharma i sent all documents by email on 24/10/2014 at 5.27 pm
Sub
- Cheating from You
Respected Sir
I received SMS today at 5.07pm
stating that you have activated for full talk time offer for this month and
deducted Rs 25 from by balance. But this is to inform you that I was sleeping
between 3.00 pm to 6.30 pm today
When I was sleeping how can I call
customer care and activate for full talk time. If you see my previous recharge
details you will find that I have recharged rarely. If I am recharging rarely
how can I activate for full talk time for this month. This means that it is
cheating from your side. I called customer care at 6.30 pm for the reason, but
he could not answer my question and also he was unable to answer the two top up
of Rs. 100/- each which you have done purposefully to protect your
representative who has cheated me for Rs 200/- by showing fake scheme
I hereby request you to deposit
Rs 25/- plus calling charges to customer care as it is mistake from your side
and deduct Rs 200/ from balance and tell your representative pay me back
cash of Rs.200/- which he has collected from me by showing fake scheme.
(Refer complaint reference no. OT[protected] as if you cannot give
me offer for which you have collected money then you have no right to do top up
of same amount without my consent.
Waiting for your positive reply or
else I have full liberty to move ahead with further legal action
Respect your valuable customer
Dr Prakash G Kajrolkar
Mobile No. [protected]
Alt Mobile No. [protected]
appellate.[protected]@in.airtel.com
Date of complaint – 26/10/2014
Sub - Fraud by Airtel representative & poor respone by
your suordidate in handling this case
Inspite of giving all the documents, there is poor response from your sub
ordinate to handle the complaint. Infact it is observed that they are trying to
protect that culprit.
Complaint
Nobody can carry bunch of Airtel sim cards packets without
company's authority.
Company must be having record of Name of person whom they have
given that series of card.
But company is not taking any efforts to find out that
person whom they have given bunch of Sim cards .
If company is not having record of it then company is responsible
for all fraud . Infact I will say that Company is giving support to people
who are involved in such crime.
& If it is so then mattrer has to be informed to central ministry, Please
note
Atatched herewith copy o proof for your information and necessary
action Please