Airtel Complaints & Reviews

There is a huge network issue at both my office and home after registering Complaints soo many time no 1 has the time out at airtel to revert back at all When asked to customer care executive about this issue he/she said sir please change Of to some other network provider airtel cant help u by any means.

MY MOBILE NO. [protected]. AN AMOUNT OF RS. 135/= WAS DEDUCTED FROM BALANCE ON 08/09/2014 WITHOUT MY CONSENT. WHEN I AM TRYING TO CONTACT CUSTOMER CARE THROUGH 121, THE PHONE IS NOT REACHABLE. KINDLY REVERSE THE AMOUNT OF RS. 135/= TO MY ACCOUNT

without any approval from the customer they have changed our plan and started over charging us and when we register the complain with cal centre they have de activated our number inspite of no outstanding. brand airtel is providing worst service since they do not have healthy competition from Bsnl. Trai should take action against such companies which are providing un necessary trouble to the customers.

Renjith R Haripad, Alappuzha Kerala renjithmanu.[protected]@gmail.com [protected] SUB: ISSUE ABOUT AN EASY RECHARGE MAULPRACTICE Sir I made an easy recharge of amounted Rs. 251/- on at 07/09/2014. It’s a recharge through I got 2GB data for 60 days, but on 09/09/2014 it’s banned. When I made a telephonic conversation I got information that this all due to the reversing request by the retailer. But when I reach there I knew it’s a mistake from the Airtel authority. To solve this issue I contacted several times with the customer care section of airtel, but they were misleading me and don’t give any proper solution to solve this issue. Also I’m contacted with the nearest airtel outlet (Dreams Communication, OPP: MSM college, Kayamkulam) due to the reference of the Airtel customer care executive, yet I didn’t got any solution because they don’t have any service to solve this. The reference id are related this query are numbered below. 1. Trans Id [protected] (07/09/2014 at 12:24 PM) 2. Ref. No. CBDMO[protected] (09/09/2014 at 3:39 PM) 3. Ref. No. CCOPB[protected] (09/09/2014 at 4:15 PM) 4. Ref. No. CBNRD[protected] (09/09/2014 at 10.50 PM) 5. Ref. No. RMOAC[protected] (09/09/2014 at 10:51 PM) 6. Ref. No. RCRCB[protected] (10/09/2014 at 11:12 AM) 7. Ref. No. CBNRD[protected] (10/09/2014 at 2:17 PM)

I have an ip tv connection on my no. 40167100, with internet connection. 5 days back my IP TV stopped working. When I put in a complaint, someone from Airtel did come to check. After one hour of trying they said that our connection has been discontinued. Though we have not done so. Then they told us that we must call the costumer care at Airtel to reconnect. On calling the customer care they say that their computer shows that the ip TV was never disconnected, so they can't take the complaint. Now there is no way that we can get this right. And our IP TV is still not connected and we can't even put in a complaint. Our internet is working though. Please help me sort out this problem

I have recharged mob no. [protected] using airtel money wallet on 07sep14 twice at 09:18hrs and 09:20hrs and on 08sep14 once at 15:59hrs. Transaction Id are given below for above transactions 1.[protected]successful) 2.[protected] 3.[protected] Only first recharge was done but the amount of rs 55 for each recharge was deducted for all three recharges from aitrel money wallet. My airtel money wallet no. is [protected]. Please return my amount for which recharge was not done.

I have switched from Airtel to Aircel due to terrible customer service. They are highly disrespectful to the customers and even after I had asked for the switching of the network I got a call from a number [protected] to enquire about why I am switching over from Airtel to a different network. I told her that money is being deducted unnecessarily and she went ahead to argue that I am being deducted for the service they provide. I told her logic dictates that its not possible for download of data at 5G speeds in India (yet) and she was very rude to me despite me being calm and told me instead that I am rude to her to say its a horrible service (what did she expect--words of joy that I'm glad that Airtel periodically deducts money from my main balance and I would rather prefer to pay donations to them daily?). What sad service is this? Do you not care about customer satisfaction? Keep this up and there won't be an Airtel one day (which is actually good as there would be less dissatisfied customers). I am happy that I have taken the right decision to switch and am certain that the customer support and service will definitely be much better on other networks compared to this. Please do not call me again to disturb my work. I am not interested in any offers or even if you return my money I wouldn't be happy as still you would be doing injustice one way or another. I will definitely ask my friends and relatives to switch as well. The service has been the most horrible experience of all. You don't know what its like to go recharge hard earned money just to see it disappear a couple of seconds later without even enjoying the benefits of it!

Consumer Name:Bipul Sharma Airtel No.: [protected] Airtel Account: [protected] State:: Assam City:: Guwahati On 6th Sept'2014, near about 5:30 p.m I paid my dues of Rs 690/- and requested to upgrade my postpaid plan from 2 GB(Rs 450/- rental) to 3 GB(Rs 650/- rental). At about 12:50 A.M I received a message from Airtel that a package has been activated for which I will be billed an amount of Rs 175/- in my next bill. I immidiately reported the matter to Airtel via its HELP section on it's website(Ref: OT[protected]. Till date there is no reply to my complaint and I have received a bill(Bill Date: 09-Sep-2014, Bill number: [protected] amounting to Rs 816, in which that Rs 175 is also included. Please do the needful. regards, Bipul Sharma

Hai sir/madam, My number is [protected], i have activated a plain like, local mobile calls at 40p/min at Re 2 daily for 90 days on(06/09/2014). The amount (Re 2) has been renewed everyday, but the offer has not active, now my call rates at normal plan(2p/min).Yesterday I, call the customer care(198) but the customer care executives did not give proper response to me. So please give the solution for my problem . Thank you

My mobile no.[protected]. Airtel has added internet charges of about Rs.700 in August 2014 bill for the first time in 10 years. I told airtel I have not used internet in my mobile. I asked them the details o[censored]sage like number of hours I used the internet, name of websites I have visited, log-in and logout timings, data used by me in the internet. So far airtel is not able to submit the records to me regarding my internet usage. This month I have not received the bill for Rs1416/- from airtel. But airtel have already withdrawn the amount from the Bank. So i have decided to change the mobile service provider from this month. Therefore please refund my deposit of Rs4000/- initially You collected from me ten years back. Regards. Manikandan

Hi, I am new to Banglore and I have taken a new airtel sim card ([protected]) on 7th September 2014 of Banglore circle for Rs 120. I was told by the dealer that my sim will get activated on 9th September 2014, and I need to call 59059. But when I tried it shows a message " Not registered on network" .And is continuously showing up the same message. I called customer care on 9Th september 2014 night when they said sim would get activated in 12 hours. But when I tried after 12 hours it still shows same message. Now customer care excecutive and her manager too says there is no problem from their side. I just wonder what could dealer do in a sim card activation when customer has submitted all the docs and even airtel verifies that. Please help me with this on ASAP. Khushboo

respected sir/madam i have called your customer care executive on sep.10 at 00:05 am regarding deduction of balance from my account.instead of giving me information in this regard he started using abusive language.this type of behaviour is not expected from one of india^s top reputed telecom company. i will not tolerate such rash behaviour at any cost.kindly take an immediate strong action in this regard. my phone number is [protected].my email id is:[protected]@gmail.com

Hi Im writing to complaint about Airtel call centers. It took more than 4 calls and 40 minutes to get to speak with an executive without call getting disconnected on wait. Secondly, an executive operating from Punjab/ Mohali call center, who said his name was Rahul was very rude and on asking to connect to another executive or his seniors he asked me to cut the call as he couldn't transfer the call to anyone. When asked to speak with his manager, he outrightly refused and disconnected the call. I had called at 22:00 today from airtel mobile no. [protected] to in to inquire about a recharge plan for mobile no. [protected]. I had been trying since 21:00 to get to resolve my query.

I AM HAVING POST PAID AIRTEL 3G DONGLE NO. [protected]. THERE IS MISTAKE IN MY NAME AS PER AIR TEL BILLS FOR THE LAST FEW MONTHS. MY NAME IS PRAMOD KUMAR YADAV WHEREAS THEY ARE MENTIONING IT AS PRAMOD KUMAR YADAV S. INSPITE OF MY MANY REQUEST THEY ARE TELLING THAT IT IS RECTIFIED BUT EVEN IN MY LATEST BILL ALSO MY NAME IS WRONGLY MENTIONED AS PRAMOD KUMAR YADAV S. I HAVE SPOKEN TO THEIR MANY REPRESENTATIVE INCLUDING MALA L WHO INFORMED ME ON 07.07.2014 THAT MY NAME IS RECTIFIED. THEN I SPOKE TO MS VIDHYA & SHE REPLIED ON 24.08.2014 SAYING THAT IT IS RECTIFIED. AGAIN I RECEIVED A MAIL FROM SyedMohdAta AbbasBakher, Service Specialist ON 07.09.2014 SAYING THE SAME THING BUT SO FAR THEY HAVE NOT RECTIFIED IT. I DO NOT KNOW WHY THESE RESPONSIBLE PEOPLES ARE TELLING LIE. IF MY NAME IS NOT MENTIONED CORRECTLY I AM IN DOUBT THAT THE PARTICULAR BILLS MAY NOT BE MINE. PLEASE HELP ME IN GETTING IT RECTIFIED... THANKS & REGARDS... PRAMOD KUMAR YADAV CELL[protected]

Hi Airtel Team, My name is Viswanath Maddineni, I am using to Airtel post paid Two Sims for house per pus only (no need for internet), Two numbers are [protected] and [protected]. I am selecting monthly 149 Rs/- plan. I am not select any Internet plan, but they are charging Internet bill also. Lost month also i am paid extra money with out using Internet. So Please de activate Internet in to my two Sims and also give back the money i am paid extra lost month. Now already i am receive bills this month, so please reposed ASAP. Please Reach me Thought call or mail for further communication. Thanks & Regards, Viswanath Maddineni, +91-[protected].

My no is [protected].I used this no last 3 years with out any sort of information service provider stop my outgoing calls due to addressed verification although they verified my addressed initially .Now their customer care suggesting to contact to airtel relationship center.in my location no such center exit(few center available in west bengal).now how this problem sloved.pl take the necessary action.

Contact no [protected]. On 2nd sept. 2014, i got message from AP-650011 "Rs 45=500MB 2G, 30 din k liye1 Extra validity 1hr mein. Rs=1gb 2G, 28 din tak. Offer 29-Sep-14 tak. Offer ke liye, call 121314 ya dial*121*1#". I recharged my account with Rs45 on the same day. But validity was not extended to a month. I called to register acomplaint. My complaint No is 6251408 and Harpreet (customer care executive ) said it will be solved by 9th Sep 2014. On 9th sept 2014, i didnot receive any call from airtel instead i called 10 times. But after talking to executive call get disconnected every time. Same msg i have received 5 times. I am dissatisfied with the services of airtel. Never recommend to anyone. Kindly look into my issue or i have only one choice but to register a complaint in Consumer Court.

Hi, I have requested to disconnect my airtel data card number ([protected]) on june 28th of 2014. At that time airtel cus care representative suggested me to migrate in to prepaid. He asked me to submit photo proof and simcard to any airtel outlet in tamilnadu. Since, that time I am out of tamilnadu and I could not submit my proofs. Regarding this issue I have contacted customer care again on 25 the July 2014. They told while you are converting into prepaid, you get waive. The issue is every month they are generating the bill and asking to pay. Regarding this issue I sent couple of mails to 121 airtel cus care and today I spoke with customer care supervisor.They are saying, if it is active status you need to pay the rent. Regarding the issue everyday I am getting calls from collection departments. My concern is without using why should I pay the rent for the number.

Hi, Aitel Account no: [protected] Name : Mani Selvan G My set top box is keep on restarting. After raising a complaint, service engineer visited. After seeing it he said to replace the box with the charge of Rs.500/-. I did not understand this concept of replacing the Set Top Box. He has to repair the current box, thatswhy Rs.150/- is charged for his visit. If the box has to be replaced there should be an airtel office, where we can go and change a new piece. For already used piece I have to pay 500/- again if it goes bad, engineer will just say replace the box, again i have pay 500/-. Kindly repair the my own Set Top Box and charge accordingly. -Mani

SIR I AM IDEA NO AND WANT TO TRANSFER IT TO AIRTEL I SUBMITTED ALL MY NECESSARY DOCUMENTS PASSPORT COPY, LOCAL ADDRESS PROOF TO MR SANKLAP AIRTEL EXECUTIVE WHOSE CELL NO IS [protected] ON[protected], HE OFFERED ME A PLAN OF 1000 LOCAL STD MINUTS AND 400 MESSAGES ON MONTHLY RENTAL OF RS.225/- PM + TAXES. HE ALSO PROVIED ME AIRTEL SIM CARD[protected]. ON HIS ADVISE I PUT REQUEST TO IDEA FOR PORTING MY NO AND SUMBITTED IT TO MR SANKLAP. BUT TILL DATE THIS SIM IS NOT ACTIVATED. MY CONTACT NO [protected] MAIL ID [protected]@YAHOO.CO.IN