Airtel Complaints & Reviews

Rs. (190+190 2 times) total - Rs. 380/- deducted my saving account on 24 Sept 2014 but not my cell phone (sim account) in this regard complaint already sent to your company but not satisfied reply. Request Rs. 380/- refund my saving account [protected]. Your costumer care personal to gave information is as under ( as on 03 Oct' 2014 my bank statement copy attached )

Hi, Let me begin by saying that I have had airtel mobile connection for around 9 years before I decided to personally disconnect myself completely from airtel mobile due to very poor and pathetic customer service and moved on to vodafone. I have an airtel DTH now for the past 1.5 years. I have moved from one block to another within my apartment about 15 days back. I registered a request for transfer of connection as soon as I shifted. I got a call from an airtel person saying there is an MDU planned for this block and if I were to wait for 5 days, it would save unnecessary work for me. I waited through and again registered a new complaint this time around being ready to pay for a new antenna as I had been using an MDU previously too but again, I just got a call where another airtel person told me he would visit me, check the status of MDU and let me know the accurate status and if I am not fine with the delay, install a private dish unit for me. The person never called back and when I called back, I got another number from him who gave me yet another number. No one came to meet me even after that. I have escalated on this issue three days back and I was positively assured that the airtel personnel would visit me and have not been able to reach me for the past few days regarding this issue (inspite of me talking to 6 different airtel guys so far) and there would be someone at my house from airtel within 12 hours. I did get another call saying they would visit me and check the status and give me an update. With more than 48 hours gone, am still waiting for that 12 hours to complete and for a person to visit. So far, I have spoken to 6 different airtel personnel directed from the phone complaints or redirected from the persons who called on phone who all assured me that they would visit me, check the status and arrange for the connection issue to be resolved. I am deeply disappointed at such a poor service that no matter what, I do not think I want to continue with airtel DTH or go for anything with airtel in it henceforth. I am moving on to another service. I have lost more than the 550 odd rupees that I had recharged before moving from my old residence and around an hundred that I spent on phone calls to the airtel personnel who I called back to check the status; I have lost my faith in airtel as a service provider. Please note that I am also planning to drop out of airtel sphere altogether which includes a couple of airtel telephony connection of my family members (who are irate due to the fact that they have been without TV for a couple of weeks) as well as dropping my plans of getting an airtel wifi.

My mobile no[protected]
On this mobile your company is regularly asking me for payment of landline bill .
I had already told to this company representatives to disconnect that land line and donot ask for payment which is not belongs to me.Now i have decided to lodge a police complaint against this harrashment

sir i am using airtel money in my mobile number [protected] i purchase this sim new or i have many problem to use it on oct03, 2014 i transferred 2900 from my phone nd i charge 2935 without any cause nd i calling care he told me that ur number is in emie process so u will charge extra balance its funny to use airtel money i[censored] use airtel money has been charged without any notice i[censored] use u might be charge without any cause i am too upset through using airtel money refund my 35 tht ur company charged extra trans id[protected]

I have tried to recharge Rs 125/- for a 2G data pack for Airtel mobile [protected] today morning. I used my HDFC Debit Master card. After online card payment of Rs. 125/- the amount had been deducted in favour of Bharti airtel from my account but no recharge has been done. I want an explanation for this. HDFC Bank has sent the money deduction confirmation and I have attached the bank's deduction photo proof. On calling the customer service at 198, I get a reply stating that Rs.125 2G recharge has been stopped. If that is so then why are you displaying it in available option when someone tries to do online recharge. I have attached a photo for that too. If the scheme has been discontinued then why is the payment being deducted form bank account. I request you to recharge the amount to the given phone number and see that this should not happen again. Additional Details- Airtel transaction ID- 648040 HDFC transaction Ref. No.- 064051

I want my postpaid airtel broadband connection disconnected. informed many times to get it disconnected but no action taken. i have paying bills without any usage. Need a resolution immediately. Airtel number : [protected] Name : Jaya Jeevan

I had sent an sms to port my number to other network on 24th sept later i received a call from airtel team on 25th evening however your executive enquired the reason why i want to port then i stated him that i hv network issue and billing issue so he assured me that for network issue i have to visit to the airtel office and get the sim exchanged as it is a sim issue and for billing issue he stated that he is reducing Rs.100/- from my current month bill i.e Sept bill Rs.578/- and even informed that i would get the confirmation on the same within 48 hours but till date i have not received any confirmation. Later on 29th sept i called the customer care number and informed the same to them but they are so inefficient and told me there is no cut down on th bill and even told me that whatever call i have got is false and they have not at all called and cannot give that cut down on the bill. Now my grievance is y the hell you give such assurances when you are unable to keep up the word given to the customers. Is this a kind of service given to the customer it is really worst service i have ever seen. i have even got the reference number for the complaint i had given i.e 58216203 now i want the thing what was assured to me after that only i will be paying the bill.

Re: Mobile No. [protected].

This is to bring to your notice that I Mr. Brahamdev Mandal had
activated 399 plan for my above number regarding this, the plan which had
activated on my number was 748 plan due to which I received excess bill amount
to pay.

In this regard, I m sure ther is some error from your side, I spoke to
the concern person, I have received first call from your side Tel No.
is [protected] to make payment of bill of Rs.1500 approx but the bill amount was
3900 approx. and balance amount will be wavied off. As per conversation I paid
the above mentioned amount even though there was no waviver of balance amount &
my mobile number was also not activated.

Same as above, for second time I received the call from Tel No.
[protected] in this coversation I had told to pay 5100 approx. which I have
rejected to pay the amount, even though I paid Rs.2500 & from your side it was
told that your Mobile bill get Active & all balance amount will be wavied off.
But till date there is no reply or action taken from your side. Further, I will
not pay any amount of bill which will be generated from your side.

Kindly look into the matter & activate my number as soon as possible.

Regards
Brahamdev Mandal.
[protected]

sir father mobile someone theft and they use it continuously . my father took that numer from their friends adress proof . their friend name is mangal singh rawat sir adress i dont no but sir please can u closed numer if not then please close incoming or outgoing . so they cant use it . pease sir this is my request my name is rajiv

I recharged 2G data pack in airtel. the min. Specified speed for 2G as specified by gov is 80 kbps. The Company also claims that it provides 60-70 kbps speed. When i complained aGainsT it. One service executive said that They will resolve the issue Within 6days bt didn't register any comPlaint and hanged the call. Then the another said We can do nothing aNd hanged. I also said that i will raise the issue in forum. They replied do whatever you wanT. I called on 2 Nd october 2014 at 11:04 min. please do The Needful. Name- janmejay Mobile- [protected]

I am really disappointed because of airtel service and I will surely raze this issue at extrim level. It's really surprise yestarday I have called to customer care he said I have used 662mb net uses from 750 montly free use but I got massage from airtel to I have consumed 100% of net pack how can that possible if records are showing I have used around 662 of 750 in airtel system I had word with Mr. Swapnil ( customer care ) I have confimed two times for the same he said its true fact and I requested him to take complaint against my extra bill amount he told me that complaint is registered and you will get call in 24 il hours but till I haven't received a single call. Today I have called again on 121 as per discussion with Mr. Aapasaheb he told me you have used 842 mb and that 500 re charge is more applicable on my bill what your think I am fool??????? If you guys are not serious about your work I will take very strict legal action against I have all recordings and you too go with all conversation and revert back as soon as my net is not working properly due I am facing lots of problems. I have complaint with my previous bill issues if you don't want costumer like me live it having lots of companies in market and you have to solve this issue arrange call back on priority weather this time I will not thing to go ahead with highcoart as well. Regards Rahul Gaikwad [protected]

Sir, This is to inform you that a few days earlier I had taken a 4G Internet connection from Airtel but to my disappointment it is highly unreliable and keeps getting disconnected, even the network is not available most of the times. I have been using airtel mobile connection since 2001 and it had been very reliable. Trusting its services I took Airtel Internet Connection and was disappointed.I had switched my previous Tata Photon Plus Internet connection in favour of yours even though it had such good network that I could avail its services even at remote villages. But this connection is not even available at Kolkata, I don't even want to know what will happen in villages, the network is so bad. Therefore it is my utmost request to you that the connection be disconnected and my money refunded.My contact no. is [protected] and my email id is lic.debi.[protected]@gmail.com

[protected] se call aaya oR bola ki aap bike jite Ho or kaha ki mere account number pe a/c no - [protected] pe 9200 dal de, fir uske bad apka gift mil jaega, paisa dalne ke bad usne kaha apko 13225 phir dalna hoGa, ye paisa government ko Dena hi or ye refundable hi., or mai 12900 dal die wo bola ho jaega, phr usne kaha apko phir dala hi hoga, kya ye fake nhI hi toh kya hi, ab Mai kya kru plzz help me... mere pas sms v hi..jisme Airtel k nam se hi or bank ka receipt v hi..

i am calling 28.09.2014 at 4pm call center 198.i am not telling to deactvated.i am using hellotunes free but call center 198 to be deactivated pls do free hellotunes urgent.pls check the recording at time and then complent resulation.i am not telling to deactivated god promise.pls solve problem.

I have arrange the complent of our no but is no result of our complent. Issue is signal not avilable of my number. I call to other no reply is phone number is not valid. I am complent for the airtel co. This co is very looser. So that idea is the best. My number is [protected]"

hello i have loaded airtel money on 21/08/2014 for 5000 from charted standerd bank, but from that day i didi t get my money to my airel account are by bankaccount so please refund my money to my bank account or arel money or i will complaint to dt in next 24 hrs

I purchased corporate connection from airtel by name the name of Abols IT Solutions . Guy names nitin([protected]) took my company documents and after verification sim got activated but I did not get sim now there 2 sim are working on my company name but I never received sim. Please close both number [protected], [protected]. If anything goes wrong with those sim Airtel is responsible for that since never received sim.You guys are totally fake and I will never give you any document at all last guy took my documents and got connection activated on my name and now using them and now again I need to give documents what the hell you guys are doing. Who was that guy who took documents from and didn’t delivered sim. donot provide any document to airtel they can misuse them on your name. be aware stay away from airtel.

Airtel Digital TV section cheating people saying if you handover the HD setup and Antenia, they will be paying back half of original price. When Called customer care, they are saying they won't pay back anything. Please be careful.

I called airtel number[protected] and asked for a new broadband connection in Aminjikarai, Chennai for 4mbps 15GB plan (which comes with free modem). The manager who spoke is Surya and he told only 2 Mbps is available and I need to pay 1.9k extra for wi-fi modem. He sent his associate Baskar ( his mob # 91-[protected]) to collect the wi-fi modem cost and installation cost which is 2.9k and I gave my PAN card, driving license copy + my rental agreement, photo and signed the airtel documents too. I got a bill No also TNPB - 904553. This happened on 10th September 2014. After 3 days, since no response from them, I called Basker, whose number was switched off. I called Surya and he told he will follow up and call back which he didn't do and he gave the same response for 2 more days whenever I called. Later when I called Surya at the number[protected], he told only 4Mbps plan is available and he cant give 2Mbps. I reminded him that my initial plan itself is for 4Mbps only and he only changed it to 2Mbps. So, provide 4Mbps-15GB plan and as per the offer, I need to get free wi-fi modem. Since I paid 1.9k extra for the modem, I told him to return the money or adjust in initial 2 months bill. He told he will check and let me know. After 3-4 days I called his mobile number[protected] which got re-directed to automated airtel voice number. I called airtel customer care and the representative told that my request # TNPB-904553 was never registered and hence technical team didnt work on this. They asked me to file a complaint, the complaint number is 50003408. No response. Again in few days, I called again customer care, they asked me to wait for few days for resolution. I told them to either give connection or return my 2.9k money. Again, the customer care representative told, someone will call. But no response. Now its been 21 days, today, again I called customer care, No response and the representative was like 'Log online. E-mail to airtel then you will get response', if we have to raise online complaints or e-mail then only we will get action, then why customer care is there? Now, I am not sure, what I should to get my money back or get connection.

I have tried to recharge Rs 249/- for a 3G data pack in my son's phone through Airtel online recharge services. I used my Citibank Master card. After online credit card payment of Rs. 249/- though the amount had been deducted in favour of Bharti airtel from my account, no recharge had been done to my son's mobile phone. I want an explanation for this. My son's mobile no. is [protected]. Citi Bank had sent the money deduction confirmation and the Citibank's approval no. is 240589. I request you to recharge the amount to the given phone number and see that this should not happen again. I had to go through this experience at least twice.