| Address: Kolkata, West Bengal |
To The Service provider, I have been called by one of your channel partner of name Viyania Business Solutions Pvt Ltd whose address details etc I will attach in form of the cash memo which they have provided me while taking money amount of Rs.300 for selling a post paid connection to convert my prepaid to post paid, ([protected]). They told me this Rs. 300 will be refunded to be as it gets deducted from the billing amount for the 1st 3 months, today i received my first month bill in which i am finding security deposit is 0.00 an there is no any adjustment in bill from my deposited 300.00. one more interesting things happened, at the time process they told me you will find one new prepaid 3g sim free of cost with a balance of 50.00rs & 500MB Internet pack & they handed over me one new sim card. Said it will be activated when your post paid connection will get active. After one week my post paid started but this new sim couldn't. i called that guy of service provider. He simply surrendered . Told me sir i have submitted all your documents in air tel office you just check from there. i called to customer care, then they started their unfinished process, from this representative to this, after half an hrs talk one smart guy gave their unbearable suggestion 'sir you need to check from you local retailer who gave you this connection, you'll get your detail from there i cannot do anything from you' what is this? Local retailer speaking to go customer care & customer care speaking to go local retailer. i never called you to provide me such scheme. you called me, you told me all that services & then you start to give pain with all these. Which type of service you wanna provide air tel & which type of fake representative you have. Today i called this service provider "Viyania Business Solutions"got one number from their cash memo. Mr. Paritosh saha received my call. i told him all my problems. he simply denied, said your security deposit is showing here in my system. how smart people you have?, give customer account details without given any identity by customers & i was calling from my basic phone. i asked for senior person of his office to resolve my issues, he rudely replied no, i don't know about their name & contact number. i had to cut my phone with words thank you. the person who came on me to sell all these not taking my calls to resolve the problem today. So as a harassed customer should I conclude this as Air tel is also a crime and fraud partner along with this channel partner of yours? I guess both are equally responsible and action should be taken against both unless my problem is addressed and resolved.I am attaching the cash memo provided by them. the money is not the main problem .. problem is, you people cheat openly. how could i believe you in future. you & your representative always disturb some portion of my life, which is unbearable.
kindly look into the matter & try to resolve it. if you are not able to resolve it then please return back my scheme to prepaid. i will close it forever don't give me chance to leave your service.
thank you
