Airtel Complaints & Reviews

1. Your Customer Care Executives are ill equipped and customer service is extremely poor. 2.Most stores, including corporate office, consider it below dignity to lift the telephone. Those idiotic recorded responses are simply unbearable and useless. 3. I had to visit three/four stores to get a simple prepaid mini sim. Some did not have the stocks and in others the system would not work. I am truly exasperated, I dont quite understand as to what the hype is all about, this is a remarkably inefficient set up. The hype and fancy advertisements about the organization are base less and deceptive, to say the least.

Sir, Sir, My mobile number is [protected].I was bought a Nokia Xl Mobile on 25th May 2014. I got an offer with this mobile that free application data offer on Nokia XL for 6 months - 500MB will be given per month for 6 months. I got only 2 month data pack from your side. I have been lodging the complaint regarding data pack. I got the message from your side that your data pack is activated but data pack is not activated from your side. Airtel Care Executive are the worst people I ever talk with him. They are very sarcastic and never give proper answer to whatever problem we have. They are very rude. Please solve this problem as soon as possible.

My husband works from DLF building (Mount Poonamallee Road) in Chennai. He is able to make calls through his mobile phone but could not get Mobile data coverage. His colleague uses 3G data card which also does not work . can you loonki into this ASAP?

Hello, I am Sanjay Kumar.done data recharge of. 168 special one GB 3g data.to my number [protected]. Today my rest data was about 850 mb.today I used my facebook and also insalled an app of 7mb .but I found message of redusing 561 mb data via ussd. It is your dishonety. Please backup my refused data.unless I will complain to consumer forum.

Last week 14/08/2014 I have recharged my mobile [protected] with 50 Rs using Mobikwik.com But I dint get the amount for the Recharged and When I did recharge that time mobile was switched off and when I switched on and checked balance it was 6.96 only and i dint get the message and balance for the recharge. when i called airtel they said they will refund the amount but i dint get any refund till now the reference ID of the call is: [protected].

R/sir, I have made advance payment for above mobile no.as detailed below. but same is not incorporatted in Postpaid bills of mont jun-july &aug 2014 . Mode of Payment Date of Payment Amount Paid Print Recipt Postpaid Payment_Citrus 22/7/2014 286.08 print Postpaid Payment_Citrus 22/7/2014 500.00 print Postpaid Payment_Citrus 26/6/2014 500.00 print so kindly advance payment may get acknowledged in mobile bills and adjusted from bills My email ID [protected]@yahoo.co.in...

Namste sir -Me name chetan kumar me re mobile namber [protected] mene 199 ka rech.kraya ! jisme muje 2gb ki speed milni thi jisme muje 25-35 kb/s milni thi thi vo muje nahi mil rahi he ! muje 2-12 kb/s speed mil rahi he !mene costmer care me call kar ke kha ki muje 2gb ki speed nahi mil rahi he p/z meri help karo oun ho ne muje cookies or cache or history or data del .karne ko kha mene vo bhai kiya par bhi me net ki speed me koi anter nahi hu aa fir me aek bar or call costmer care me call kiya me ne apni smsya bhi sunai par meri bato par koi vichar nahi kiya gya mere nahi mere 50 dost ko yhi problem he jin ho ne apni sim ko port kra di aaj mene castmer care me call ki par meri bat ka koi sulsan nahi nikal kar mere ouper hi dos dene lge p/z meri help kre from- chetan kumar villege bakra road ( jalore)

before i recharge my blackberry i called Airtel to ask for blackberry plan for my number [protected], airtel executive told me to recharge with Rs 113, so i did, but instead of blackberry weekly plan it gave me airtel min on my number, so i called again and complained on 198, they launched the complaint and said we will get back to you in 24 hrs, even they ask me to recharge again with 107 for another blackberry plan, so i paid 107 again for my blackberry Internet, still i am unable to use my Internet on my blackberry, i called them more than 10 times spoke to supervisors, but still they are not giving me Internet services, they don't want to comment on 113 Rs. expenses, i pad 107 rs on 14 th Aug 2014, its been 4 days still i am not able to use my Internet so far i got only complaint number CBBBI[protected] with exceeded time limit of 24 hrs and no resolution

I have regular problem from the last 2 days that in my number its sending SMS in the number of 54999818. For SMS its deducting 3 rupees/SMS.I spoken with Airtel customercare and they didn't gave me any satisfactory resolution on this. This all happening without my knowledge. Kindly help me to solve the above problem and refund my 6 SMS money which are deducted till now. Airtel number [protected]

My Sim number [protected] sent for reclying with out informing me. I am using airtel service from past 10 years. when ever we submit sim card application form, we also fill in our email id's why dont airtel doesnt send the mail atleast before sending to reclying. IS this is the way airtel respect to customers.I was proudly used to tell all my friends about Airtel. But airtel cheeted me by sending my number. This number i hav given when I...

I had migrated to airtel from idea network on 28 Jul 2014 based on promises by an airtel franchisee that the services would be better and prompt. My number is [protected]. From the day i migrated to airtel, 3G services have not been enabled in my mobile. I had contacted 121 on numerous occassions but the call centre is filled with a number of irresponsible . Every time they place me on hold for long durations and eventually disconnect the call. I had also written to nodal officer and subsequently to the appellate authority. Those people are also equally unconcerned about the perils faced by the customer. It has been more than 20 days and my matter still remains unresolved. To my dismay, one so called officer calls me up and says that 3G service is not available in your locality and hence you are not getting it. Another one says that your handset dosent support 3G (if Galaxy S5 dosent support, i wonder which other phone would support). I am posting this as a last resort hoping that at some level, someone would take note of my grievance. From idea i migrated to airtel and i feel that from the frying pan i have landed up into the fire.

Dear Sir/Mam I have top upped Airtel Mobile No.[protected] on 17.08.2014, But not credit the above mobile the same time debited Amount Rs.50/- my bank Account Kindly check and credit the amount back, the reference details as follows [protected]-CitrusAirtel [protected]

i am not getting proper network connection and internet connection from past a month on my airtel no. [protected] and [protected]. they are not even taking the complaints seriously and giving useless suggestions in the phone. at the time of buying they highly promised about the network coverage and high speed internet connection but all of these are turning into false promises where though i live in a very highly populated centrally located area in jaipur. i am very much disappointed by the response on complaints by me at complaint no. i am getting. my work has been disturbed in a tremendous way. i would like you to see into the matter and help us, the consumer.

I recently decided to shift from a 2G data plan to a 3G plan and was extremely satisfied with the rate & service. I specifically checked the "My Services" section on the online account to ensure that the 2G plan was discontinued however when i got the monthly bill, I was charged Rs.199/- for 2G (full month) and Rs.500/- for 3G (2 GB usage). When I called customer care (Case Ref#[protected] they told me that my bill generation is from 7th of every month and since i switched from 2G to 3G on the 9th, I would be charged the whole Rs.199/- for 2G service. I'm a logical thinking man and that doesn't sound right to me. I'd be more than glad to pay on a prorata basis but this is plain extortion. Further information available on request.

I had ported out from Airtel to Vodafone on 4/7/14. My billing cycle was 5/6/14 to 4/7/14. Billing cycle ending date and porting out date matched. But for reasons known only to airtel my data plan was deactivated on 3/7/14 and data charges to the extent of Rs.1689 and Rs. 167 has been charged in both bills mentioned above. The astonishing fact is that in the second bill only data charges has been charged and no other charges has been charged. I am not getting any reply from 121 since i have ported out and i dont know what to do. I get call from colloection agents of airte to pay the money. Today Vodafone has disconnected services for the above number stating I have dues to be paid to the previous service provider. I fail to understand why airtel is behaving in such a highhanded manner and torturing me. Hope I get some feedback from Airtel. Thanks, Harish Bhuradia [protected]

sir, i had recharged my phone on 14/08/14.([protected]) through internet.i got the message that the transaction had been intiated.Ref no igy1915363.nothing had happened.but my bank has debited with Rs 200.so i called to airtel customer care number([protected]).Then they told it will be rechared with in one hour.now it has passed four days nothing had happened. when i call to customer care no one is taking the phone. please take the steps to solve this problem.

False commitments when I ported out rep from airtel called me up and said do not port out i will give you 4 months 3g data pack for 2 gb monthly and later no one gave it and then it was realised form airtel customer care supervisor that plan is not available see this is how it works from airtel complaint was raised multiple times no resolution details of the call were forwarded to nodal officer bakshi he said he ll get in touch with me in 24 to 48 hours its more than 10 days no one called me i do not get network at all at my billing address only at my window i get a single bar for 3g network and for this also complaint was raised for more then 10 days but no use no resolution till now see airtel has mastered in troubling customers now i cannot even reach to customer care number my call never gets connected i need a resolution or should i close my card i have 8 more airtel connections at my home and more than 1000 customers in my corporate for TCS and CITIBANK should i roll out a message as i am HR and i have the right to do to ask my staff to go for vodafone instaed of airtel for my inexperience

Reg : complaint - dongle usage I am using airtel 3g dongle 10gb plan. my internet speed has been decreased so I contact customer care. But they are telling that my 10 GB usage quota is completed. I have not used 10 GB in 5days from 11-08-14 to 15-08-14. I have attached my screen shot for that five days what I have used from dongle. For checking the net usage and speed I have reset usage information on 11-08-14. As it is my bill cycle date. I have the clear and correct information of my usage please clarify it. If I have used 10gb usage please send me the data details immediately. In customer care they are not giving the data details before the bill cycle date. So please don't repeat the same from your side. I need my data details immediately. And clear my usage speed immediately. My contact number is [protected]

I have taken airtel DTH connection and made an online payment. Your executive assured me to install DTH by today. your executives on customer care number were communicating that local dealer will call you shortly but nobody contacted to me. I try to make all possible efforts for contacting your local dealer. I tried to contact local airtel dealer of lalitpur on my personal effort he has communicated that we don't have box for installation. I have already frustrated with such poor service and response. I would like to withdraw my subscription/order. Please refund my Rs.1500 as soon as possible. Please do the needful as soon as possible. Vishnu Swaroop Mob [protected] Collectorate Lalitpur

i request you to please send a technical assistant at my residenceto check for the network strength. there is an acute problem of network coverage at my residence in vill- banyari distt kathua pin 184148 j&k since last 2 months due to this, i m not able to receive any messages and calls. i have filed many complaints in past also but nothing have been done. i request you to please send a technical assistant at my residence to check for the network strength. i am suffering very pathetically due to this problem. i hope quick action will be taken regarding this...