Airtel Complaints & Reviews

Transaction No: 56839 My Airtel no:[protected] Recharged for Rs 230.00 through City Union Bank net banking on 26.08.2014. During transaction the amount was deducted from my account, but the recharging was not successful. Please arrange to repay the amount to my bank account.

Hello, still i did not receive any response from the Airtel, kindly reconsider the issue attached in the below link. http://www.consumercomplaints.in/airtel-reg-new-broadband-connection-in-ramamurt...⇄ Regards, Vijay

Hi I am Deepak Kapoor. Fixed Line Number : [protected] Mobile Number : [protected] I am a Airtel customer and have been using the Airtel broadband from quite a time. Recently I took a new connection for the new place I shifted to in Bangalore, Karnataka. I took the 2 Gbps plan with 30 GB free download and 1000 free calls. I am regretting on the decision as the Internet speed is not proper. Everyday I am getting a speed of less than 512 Mbps every day which is slower than what I can use in my 2G mobile phone. I called customer care and they told me that this will keep happening as some work is going on. On the question that why everyday the speed is so slow the reply I got was that speed is like that only in my area and it will be resolved which never happened. I got a monthly bill now but the question is why should I pay when I am not getting the services. Its a disgrace on Airtel broadband. I will not pay bill until I get the services which I opted at the time of connection. Attaching the screenshot for reference.

I am a 7 years old Airtel broadband customer, last month when I decided to terminate the connection (because of high rental plans) customer care offered me a cheaper plan and told me I would not be charged for PC secure which was there in my current plan. This month when I got charged for PC Secure (note : bill says that heading as DSL Usage Charges) I called them up and one manager named Gopal told me you yourself have enabled it (he was so arrogant and annoying in behaviour as well) while I continuously told him 1.I haven't enabled it and 2. I got a SMS that I will be charged rs. 125 for PC Secure.. But that poor mental was unable to understand that.. This is pure cheating from Airtel side.. God bless them..

I’m owning a hp Smart phone – hp Slate 6. My concern on your billing and your service . Ever since I have taken 3g service from airtel not even single day it was working for me on my phone. And every time I raise this concern with customer care and get my bill corrected. More over Service providers from Cal centers have raised their voice to higher management on this or not ; im wondering on it. May be look for Customer satisfaction and their feedback would help you in earning good relationship with customers. Now I wanted my bill to get corrected and only 2G service would be beneficial to me though. Kindly change my billing services to 2G and do needful.

I had Rs.9.59 balance from my previous balance as of 21-AUG-2014 and a 760.00 MB data valid till 3-SEP-2014. I recharged my Phone for Rs.100.00 on 21-AUG-2014 at 7.19 PM via Paytm. Then another recharge was done for Rs.220.00 (full talk time) on 22-AUG-2014 at 11.11 AM through e-recharge. My total talk time available as on 22-AUG-2014 as per the sms I received at 11.11 AM was Rs.314.87 The total usage for my talk time since 21-AUG-2014 was not more than Rs.13.00. However when I tried making a call on Friday night (22-AUG-2014), the automated voice said my balance was less than Rs.5.00. I could not even call Airtel Customer care service as their calls are chargeable. I had to take a credit of Rs.40.00 from Airtel to speak to them. However the executives were totally unhelpful and diabolical in handling the calls. They kept on long Holds/mute and could not provide any satisfactory reason as to why the balance was deducted. Please note: All this time my Internet Data was 759.66 MB valid till 3-SEP-2014 I spoke with the first agent (on 121) whose only explanation after placing me on mute for 10 mins was that it was due to my data usage which was totally incorrect and a misinformation. I then spoke with a guy named Naveen. Twice in fact (on Airtel cmr no 198) who also placed me on mute and was very rude and did not have any idea of what he was suppose to check and disconnected me twice saying he was transferring my calls to his seniors. Then I had to redial the number YET once again and spoke with a guy named Sunil who finally took the responsibility of logging the complaint (CBDMO[protected]) but was disconnected again when he tried transferring the call to his seniors. I finally spoke with an agent named Deepak who also was totally unhelpful and did not know his job at all. His only solution was that I make another recharge and 'turn off' my net pack. All this calls was made with the credit I took from Airtel and had exhausted the funds due to which further calls could not be made. Finally I had to make another recharge for Rs.50.00 as I was to go out of station within the next hour. My Query is : My DATA Pack was still within limit with available MBs and I had not made any calls which could have usurp all my talktime of Rs. 314.87 within a few hours I received a call this morning regarding my complain no (CBDMO[protected]) and was told that the balance was deducted due to my Internet usage on 22-AUG-2014 which I find is totally rubbish and untrue as I still have my DATA of 693.26 MB left from my DATA package of RS.156 which I recharge with every month.

Dear sir yeh sim mera hai pocket se ghum howa tha some days pehle plz block thise number i need to thise same no copy i take from any ur near any branch ok plz immediatly block thise number as soon as posible [protected]

Mohammed jafar
[protected]
[protected]@yahoo.Co.In

I have a Blackberry internet plan for which I pay Rs 399/-to Airtel every month. The company started charging me for data usage againdespite the plan payment being made. This is the second time the same thing hashappened in a year. First time was in Oct 2013 and the company had refunded Rs53/- to me stating that this was an error on their part. When I called the callcentre for the issue that started happening recently again, I was told toignore the message as no money was being deducted. However, after making anote, I see that minimal balance is being deducted. I spoke to 4 differentAirtel agents last night, everyone had a different theory before theydisconnected the calls. I paid for these calls. Finally I asked to speak to asupervisor and to my misfortune spoke to a guy called Shyam Kashyap, who wasnot only rude but refused to help. He said that there was a technical fault butno refund will be made for the balance deducted. On telling him that a refundwas done last time, he told me it was not his problem and he does not know whathappened last time in Oct 2013. I realized I was wasting my time anddisconnected the call. I called the 198, complaints number in the morning andAirtel made my day. The first guy I spoke to said as resolution has been given, there is nothing he will do to help unless I had a different concern. I toldhim that despite switching my phone off net charges were still being deducted.He disconnected the call. I called gain and spoke to an agent who stated thatdespite 198 being a complaints helping Airtel as a company does not have a ‘complaintsprocedure’. They do not log any service related concerns. The agent also toldme that if I use airtel grps, I will be charges for data usage. My question to theagent was, ‘How would I know whether I am using Blackberry browser or airtelgprs’ as there has been no change in the way I access net. The reply was ‘I don’tknow’ and I cannot help you. After 10 agents later, and still no resolution Iam disappointed by the service provided by Airtel as a company. The companyreally has not been able to solve my problem and my net usage is still beingdeducted. The supervisor stated that there was a loop that happens in whichsometimes networks get stuck. My point is, as a customer how would I know thata loop is happening. His response, I don’t know and I cannot do anything tohelp. I will not refund any charges to you because I don’t want to do it. Iwill not be renewing my data services with Airtel as I feel the company isunprofessional and cheats people. Also, if this is the way they treat acustomer from 2006, I am thoroughly disappointed with their response to aconcern.

Lost my mother's Airtel Sim card today evening, number-[protected]. Request is to block the sim as soon as possible. sim card is lost in bicholim area, in goa. card is purchased in thane, maharashtra. please block the sim to avoid misuse.

I have recharged my another Airtel no with 199 rs on 25 August 2014.The offer was 1.25 gb for 28 days, but airtel has provided me only balance near to 550mb, contact me soon, unless i will go through further process, contact me on my another no on, because my these no is used in PC's Dongle-[protected]
my another no are [protected], [protected].

Gagan kumar singhal mobile no. [protected](postpaid) your Airtel Relationship Centre, Krishna Nagar, Delhi, Address: D-1, Lal Quarter Market, Krishna Nagar, Delhi- 110051 not behaving to customers in a kind way, also they ignore my queries and in a very rude manner they ask me to come in a week. i have a postpaid no. (mentioned above) which i wanted to convert into prepaid due to bad behavior of center. their were several more incidents happens before. i am a student of law i know my rights but i am giving you guys one last chance to better all these thing. otherwise i 'll take strict LEGAL actions.

i m kamlesh i have airtel prepaid number [protected]...i was using this from last 8 years...today on 25th-08-14 suddenly the airtel company has deactivated my number...when reason was asked from company they replied that u didn't used ur airtel number from 90 days...but its totally false reply given from the company...as i have a proof for that my last recharge was 198 on 20-08-14 transcation id is[protected]...benefit i got in this recharge is 500 minutes which is still active...even on the date of deactivation in the morning i recieved and made calls...so y company members are lieng...why they are giving me a reason that i didn't used my number from last 90 days...so i want to complain bout this matter plzz solve my issue plz help me to regain my existing number...

Dear Sir, I would like to deactivate my mobile connection ([protected]). I could not able to do that with customer care. Customer care is not responding properly. I felt very bad about the service provider. Pls do the needful. Thanks.ITS NOT GOOD PLAN COMPARE TO OTHER NETWORK.

This is Jayesh Porwal Mobile number [protected] service provider Airtel. Its just 2 Months i have ported my number to Airtel. In 2 months i have faced many problems like unnecessary Balance Deduction and false information provided by customer service on customer care number 121 because of which I have suffered lot . Let me come to the point on 20th August 2014 evening between 5.30 pm on to 6.30 pm I called 121 customer care in order to activate my Internet pack of 154 Rupees executive said it's been activated by his side but it was commitment given to me as he said in 15 minutes Internet pack would be activated and when I started using my Internet service on the phone the next day the data charges were been deducted from my main balance were in it should have been deducted from my Internet pack . My actual allowance that I was suppose to receive in my Internet pack was 1.5 GB this was an inconvenience caused to me because of the Internet pack not been activated by the service provider . Also I always used 2G Internet an the recharge I did was for 2G Internet pack but the balance that was deducted was for 3G service . Please find attached of a unnecessary deduction screen shot of the data I have used and how much I was been charged for it. So as a unhappy customer I would be taking legal action against my service provider for the inconvenience caused to me. GOVRRNMENT (TRAI) should take initiative to ban companies like Bharti airtel ltd . Doing bussiness in india. Its not just me but if airtel is deducting atleast 1 rupee from each of there customer think how much money they make in few minutes.

I am sachin Kumar . My Mob NO- [protected], I have taken on 13.08.2014 a post paid mo.which is not activated till date.and Airtell agent he had collected INR 250 as security money from me.Agent Number is [protected].kindly considered the same.

Dear Sir/Madam, I am using Airtel's 2G internet service from the last 4 months. But, since morning I am facing problem like no internet access if access by mistake then very slow speed.Since morning i had complained, the customer care always get away by making me shutdown the mobile and restart. But do this the problem remain same. This is not the today problem last month i had also face this month for two days I hereby request you to take some action on them and try to approve their services so that customers dont face any problem.

I Wanted To Diconnect With Airtel Broadband Service As I Am Not Getting Proper Service And Speed! My Account No - [protected] My Landline No - [protected] Please Disconnect This Broadband Wi-Fi As Soon As Possible! My E-mail ID - [protected]@ymail.com

I had applied for Airtel 4G connection online. Some guy Named “SIVA KUMAR” from Airtel had come to my address wearing Airtel ID Card. He explained me about the packages available and told that, if I choose 12GB for 3 months package I will get dongle free. I opt that package.He told me to pay 4500 including taxes. So, I paid. He gave me the Customer Relationship Form. Please find the number below. By keeping in mind that he was Direct Airtel Employee, I never suspect that he will cheat. He didn’t give any receipt for the money I paid. I thought customer Relationship form is enough for proof. Once my 1st bill get generated on[protected], I came to know that I am cheated because I was expecting first 3 months should be free. Later I tried to reach him, some days he didn’t pick the call. I message him saying that I am going to escalate on him. He replied he is not well.(I can provide you the message conversation as proof happened between us) After one weak I called him back but he didn’t replied and there on he added my number in his reject list. So, I could not reach him. I am furnishing the details what I have below: My Airtel Number -> [protected] * Amount -> 4500 * Date of payment -> 12/7/2014 * ARC/AEO name -> Not known * Collection agent name and phone number if collects from customer's place. -> (Mr. Shiva Kumar, Mob: +91-[protected]) * Receipt Number -> Not provided. (I have only Customer Relationship Form # KKPB701045) Customer care people are playing with me asking same details again and again and they are providing with irrelavent replies.

I am using airtel mobile sim (post-paid) for past 2 & a half years ( #[protected]). I am getting phone call that I got lottery by airtel for Rs 2.5 Lacs. The caller is asking to give account number etc. Please let us know what it is? Caller # [protected] Regards

I simply want the correct process / procedure for immediate conversion from post paid to prepaid. No questions answers or feedback would be provided. As mentioned by all others service is really pathetic. Please drop an email to arvind.[protected]@gmail.com for forms and checklists asap.