Airtel Complaints & Reviews

I have a Blackberry internet plan for which I pay Rs 399/-to Airtel every month. The company started charging me for data usage againdespite the plan payment being made. This is the second time the same thing hashappened in a year. First time was in Oct 2013 and the company had refunded Rs53/- to me stating that this was an error on their part. When I called the callcentre for the issue that started happening recently again, I was told toignore the message as no money was being deducted. However, after making anote, I see that minimal balance is being deducted. I spoke to 4 differentAirtel agents last night, everyone had a different theory before theydisconnected the calls. I paid for these calls. Finally I asked to speak to asupervisor and to my misfortune spoke to a guy called Shyam Kashyap, who wasnot only rude but refused to help. He said that there was a technical fault butno refund will be made for the balance deducted. On telling him that a refundwas done last time, he told me it was not his problem and he does not know whathappened last time in Oct 2013. I realized I was wasting my time anddisconnected the call. I called the 198, complaints number in the morning andAirtel made my day. The first guy I spoke to said as resolution has been given, there is nothing he will do to help unless I had a different concern. I toldhim that despite switching my phone off net charges were still being deducted.He disconnected the call. I called gain and spoke to an agent who stated thatdespite 198 being a complaints helping Airtel as a company does not have a ‘complaintsprocedure’. They do not log any service related concerns. The agent also toldme that if I use airtel grps, I will be charges for data usage. My question to theagent was, ‘How would I know whether I am using Blackberry browser or airtelgprs’ as there has been no change in the way I access net. The reply was ‘I don’tknow’ and I cannot help you. After 10 agents later, and still no resolution Iam disappointed by the service provided by Airtel as a company. The companyreally has not been able to solve my problem and my net usage is still beingdeducted. The supervisor stated that there was a loop that happens in whichsometimes networks get stuck. My point is, as a customer how would I know thata loop is happening. His response, I don’t know and I cannot do anything tohelp. I will not refund any charges to you because I don’t want to do it. Iwill not be renewing my data services with Airtel as I feel the company isunprofessional and cheats people. Also, if this is the way they treat acustomer from 2006, I am thoroughly disappointed with their response to aconcern.

Lost my mother's Airtel Sim card today evening, number-[protected]. Request is to block the sim as soon as possible. sim card is lost in bicholim area, in goa. card is purchased in thane, maharashtra. please block the sim to avoid misuse.

I have recharged my another Airtel no with 199 rs on 25 August 2014.The offer was 1.25 gb for 28 days, but airtel has provided me only balance near to 550mb, contact me soon, unless i will go through further process, contact me on my another no on, because my these no is used in PC's Dongle-[protected]
my another no are [protected], [protected].

Gagan kumar singhal mobile no. [protected](postpaid) your Airtel Relationship Centre, Krishna Nagar, Delhi, Address: D-1, Lal Quarter Market, Krishna Nagar, Delhi- 110051 not behaving to customers in a kind way, also they ignore my queries and in a very rude manner they ask me to come in a week. i have a postpaid no. (mentioned above) which i wanted to convert into prepaid due to bad behavior of center. their were several more incidents happens before. i am a student of law i know my rights but i am giving you guys one last chance to better all these thing. otherwise i 'll take strict LEGAL actions.

i m kamlesh i have airtel prepaid number [protected]...i was using this from last 8 years...today on 25th-08-14 suddenly the airtel company has deactivated my number...when reason was asked from company they replied that u didn't used ur airtel number from 90 days...but its totally false reply given from the company...as i have a proof for that my last recharge was 198 on 20-08-14 transcation id is[protected]...benefit i got in this recharge is 500 minutes which is still active...even on the date of deactivation in the morning i recieved and made calls...so y company members are lieng...why they are giving me a reason that i didn't used my number from last 90 days...so i want to complain bout this matter plzz solve my issue plz help me to regain my existing number...

Dear Sir, I would like to deactivate my mobile connection ([protected]). I could not able to do that with customer care. Customer care is not responding properly. I felt very bad about the service provider. Pls do the needful. Thanks.ITS NOT GOOD PLAN COMPARE TO OTHER NETWORK.

This is Jayesh Porwal Mobile number [protected] service provider Airtel. Its just 2 Months i have ported my number to Airtel. In 2 months i have faced many problems like unnecessary Balance Deduction and false information provided by customer service on customer care number 121 because of which I have suffered lot . Let me come to the point on 20th August 2014 evening between 5.30 pm on to 6.30 pm I called 121 customer care in order to activate my Internet pack of 154 Rupees executive said it's been activated by his side but it was commitment given to me as he said in 15 minutes Internet pack would be activated and when I started using my Internet service on the phone the next day the data charges were been deducted from my main balance were in it should have been deducted from my Internet pack . My actual allowance that I was suppose to receive in my Internet pack was 1.5 GB this was an inconvenience caused to me because of the Internet pack not been activated by the service provider . Also I always used 2G Internet an the recharge I did was for 2G Internet pack but the balance that was deducted was for 3G service . Please find attached of a unnecessary deduction screen shot of the data I have used and how much I was been charged for it. So as a unhappy customer I would be taking legal action against my service provider for the inconvenience caused to me. GOVRRNMENT (TRAI) should take initiative to ban companies like Bharti airtel ltd . Doing bussiness in india. Its not just me but if airtel is deducting atleast 1 rupee from each of there customer think how much money they make in few minutes.

I am sachin Kumar . My Mob NO- [protected], I have taken on 13.08.2014 a post paid mo.which is not activated till date.and Airtell agent he had collected INR 250 as security money from me.Agent Number is [protected].kindly considered the same.

Dear Sir/Madam, I am using Airtel's 2G internet service from the last 4 months. But, since morning I am facing problem like no internet access if access by mistake then very slow speed.Since morning i had complained, the customer care always get away by making me shutdown the mobile and restart. But do this the problem remain same. This is not the today problem last month i had also face this month for two days I hereby request you to take some action on them and try to approve their services so that customers dont face any problem.

I Wanted To Diconnect With Airtel Broadband Service As I Am Not Getting Proper Service And Speed! My Account No - [protected] My Landline No - [protected] Please Disconnect This Broadband Wi-Fi As Soon As Possible! My E-mail ID - [protected]@ymail.com

I had applied for Airtel 4G connection online. Some guy Named “SIVA KUMAR” from Airtel had come to my address wearing Airtel ID Card. He explained me about the packages available and told that, if I choose 12GB for 3 months package I will get dongle free. I opt that package.He told me to pay 4500 including taxes. So, I paid. He gave me the Customer Relationship Form. Please find the number below. By keeping in mind that he was Direct Airtel Employee, I never suspect that he will cheat. He didn’t give any receipt for the money I paid. I thought customer Relationship form is enough for proof. Once my 1st bill get generated on[protected], I came to know that I am cheated because I was expecting first 3 months should be free. Later I tried to reach him, some days he didn’t pick the call. I message him saying that I am going to escalate on him. He replied he is not well.(I can provide you the message conversation as proof happened between us) After one weak I called him back but he didn’t replied and there on he added my number in his reject list. So, I could not reach him. I am furnishing the details what I have below: My Airtel Number -> [protected] * Amount -> 4500 * Date of payment -> 12/7/2014 * ARC/AEO name -> Not known * Collection agent name and phone number if collects from customer's place. -> (Mr. Shiva Kumar, Mob: +91-[protected]) * Receipt Number -> Not provided. (I have only Customer Relationship Form # KKPB701045) Customer care people are playing with me asking same details again and again and they are providing with irrelavent replies.

I am using airtel mobile sim (post-paid) for past 2 & a half years ( #[protected]). I am getting phone call that I got lottery by airtel for Rs 2.5 Lacs. The caller is asking to give account number etc. Please let us know what it is? Caller # [protected] Regards

I simply want the correct process / procedure for immediate conversion from post paid to prepaid. No questions answers or feedback would be provided. As mentioned by all others service is really pathetic. Please drop an email to arvind.[protected]@gmail.com for forms and checklists asap.

Actually, a few weeks ago, while recharging a new Airtel no. of mine [protected] through online recharge portal paytm, I falsely entered it as [protected] and a recharge of 220 got transferred to the user([protected]). When I called him and told him about the false recharge, he told me that he would recharge my number soon with 220 to pay back. That's it.. Since that day, whenever I call him to remind him of the recharge, he intentionally lifts the call and pretends that there's some weak signal and cuts the call. It's been some 20-30 times. He did the same thing. I take this as a serious issue as it's a large sum 220/-. I request you people to consider my situation and file a complaint against this user. I'm hereby enclosing a copy of the transaction I did, as a proof. Please check it.

Hi Team, I have purchased new Airtel DTH Connection by paying 2650 /- with new set top box along with 12 months free subscription via online on 6th February, 2013.But later prior to installation, I found that there was misleading and false information from your side, and I requested a full refund of Rs-2650/- and the executive and his supervisor has logged in refund request on behalf of me on 8 th Feb. I called repeatedly to customer care Executive and they informed me that my refund request has already been processed from their end on 10th February, 2013 itself Then after few months of struggle and harassment I finally able to reach them they ensured that it will be refunded and asked for few more information. But still they made fake commitments. I escalated to their Nodal officer with no use. Few more story of refund check are being arranged, was told to me.. I waited in vain for nearly a year. Until I ran out of fuel to fight against the humiliation from a reputed MNC. I left the hope of receiving my hard earned money back 3rd December, 2013. However I came to the forum after hearing that you fight for common people against injustice. Today is 25 th August, 2014 . More than 18 months have been passed still have not received a single penny. Looking forward for your help. Attaching the few of the mails of my struggle and humiliation. Thanks and Regards, Jit Karan System Engineer TATA Consultancy Services Mobile :[protected] Email :[protected]@outlook.com

Sir, I had lost my mobile phone along with the post paid SIM (Mob. No. [protected]). and lodged a complaint in the nearby police station. Please block the functioning of the SIM as soon as possible. The SIM issue on the name of Vishnu Priya with proof of Adhar Card. Please acknowledge and reply in my E mail ID .rintu.vishnupriya.[protected]@gmail.com.

I have been trying to port my number since 3-4 months. Messaged port for my number for number of times but I dont know why prot number i not generated for my number. Have been complaining on Airtel customer care for so many times still havnt received any. Please solve my problem.

Dear sir
This is Ravichandranfrom b.mutlour cuddalore (dis)pin608501.In our aria airtel tower
not proper working. No incoming no outgoing but Mobil visibility full coverage simple.

Pls solve the problem

After sending multiple e-mails regarding my post paid bill for which I am getting overcharged
nobody had botherd to call me up, I had specifically mentiond that I work during the nights and call me up
between 10 am to 12pm on monday however nobody had called me up, I waited for hours and hours and no respond
from Airtel.
I never had such worst service ever so far, I'll never recommand airtel to anyone.
your representative says that no service can be acitivated on my number without my permission and later your people activated the internet pack on my phone without my consent and charging me Rs.3500.
this is not accepted.

I was trying to recharge a booster on Airtel.com and unfortunately it was not going through and popped up some errors, when i contacted the 198 complaints - the rep simply asks me to switch off and restart the device, i was laughing and asked him "Sir i'm telling to you there is some error on the site and you're telling me to re-start, are you kidding", that's it.. He hung up the phone.. I sent an email to nodal officer and didn't got anything positive. Below are the details. [protected][protected][protected] Dear Mr. Shiva, This is in reference to your email dated 22/08/2014 regarding Unable to recharge issue on your airtel mobile number [protected]. Airtel regrets the inconvenience you have experienced We would like to inform you that we have verified your account and forwarded your request to the respective department. Your will receive an update within 48 working hours. Please bear with us! Our effort has always been to provide enhanced customer experience. Your valuable feedback is noted and sincere apology for any lapses from our end. airtel appreciates your business and always welcomes your suggestions/feedback. Yours sincerely Vithya A Appellate Office bharti airtel limited [protected]Original Message[protected] From: shiva To: nodalofficer.[protected]@in.airtel.com Cc: Sent: 22/08/2014 05:47:50 PM Subject: RE: TRANSACTION NUMBER : 507909 I've tried recharging the same denomination at different browser / through different ways (Net banking and Credit cards) / and even at different website (Paytm.com) and only response i got was "there was some error". Do you still think there is nothing wrong with the Airtel website! When i called the customer care he simply said "Switch off your mobile and try again", haha - do you think is this a way you treat a premium customer, are you kidding me. I'm coming to you with a problem in your website and a service rep simply told me to restart my mobile.. Also he thought of waiting for my response, he just simply disconnected the call, that's it. I'm highly disappointed with your service and even after contacting a nodal officer i still didn't received a valid reason, you still pretend there is nothing wrong at your end. I never thought India's No:1 network Airtel treat a customer like this. One thing i was very happy was i thought of switching over to postpaid plan, i'm happy now at least i've a chance to switch over to other carrier. Shiva From: nodalofficer.[protected]@in.airtel.com To: shiva Date: Fri, 22 Aug 2014 17:11:34 +0530 Subject: Re: TRANSACTION NUMBER : 507909 Dear Mr. Shiva, This is in reference to your email dated 22/08/2014 regarding Unable to recharge issue on your airtel mobile number [protected]. Airtel regrets the inconvenience you have experienced. We would like to inform you that we have verified your account and found that there is no issue found. We also request you to check with different denomination/same denomination. If there is any issue with refund from bank account we request you to write us back with the bank statement from the date of recharge till date. However, we request you write us back with the transaction information date time mode and error message when you try logging into recharge web page. Alternatively we suggest you to check with different browser. At airtel, we value our customer¿s feedback. We would like to assure you that your feedback will be used to improve our products and services to ensure that your experience with airtel is a pleasant one. Our effort has always been to provide enhanced customer experience. Your valuable feedback is noted and sincere apology for any lapses from our end. airtel appreciates your business and always welcomes your suggestions/feedback. Nodal Office bharti airtel limited "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details [protected]Original Message[protected] From: shiva To: nodalofficer.[protected]@in.airtel.com Cc: Sent: 22/08/2014 01:30:24 PM Subject: Transaction Number : 507909 Hello, I called airtel customer care (complaints 198) to register a complaint, but the customer rep was unresponsive and he never gave me the right solution. I was trying to do a 63 booster recharge for the past 12 hours and it is not going through, it says some sort of error and i really what's wrong with the airtel site. One of the worst customer care service i've ever seen. I would highly recommend all my friends to switch to Vodafone if this is the case and i would do the same. Attached is the screenshot. Thank you. Shiva - airtel.png This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. [protected][protected][protected]