Airtel Complaints & Reviews

On 14.8.2014 i made online fee payment Rs 169 for airtel mobile recharge through SBI Debit card.The transaction was failed due to the network problem after the POS the mentioned amount. A suggestion was given me to contact at [protected]@billdesk.com for any queries". But the payment is done successfully and the amount is debited from my account.So what should I do now? .please reply me at my e-mail mentioned below.

[protected]@gmail.com

FYI To whomsoever it may concern This is to inform that employees at Airtel outlet at Viman Nagar Pune are incapable of providing customer services and lack professionalism. My friend had to take Wi-Fi connection for her PG accomodation, which is less than a kilometer away from the outlet, we had gone to the outlet as mentioned above on 12th August 2014 and were told about plans of the connection. Later then we took the person at the desk to her PG accomodation where he checked the network signal and gave us few email ids to send the wrod file of screen shots that he took when we finalise on it. When we sent the e-mail for finalisation on 13th August 2014 we called the person and told him to come and install. He said he will come and do so. when we called him again he said he will be there in 10 minutes. But failed to reach. We called him 3 times and all the times we got same reply, "10 minutes". But he failed to reach the PG accomodation. Today i.e. 14th August 2014 again we went to the outlet to tell him to come. He said he will immediately be there. But no response even when 2 hrs have passed. Also to bring to your notice about incapability of Airtel Relationship Centre at Bund Garden Road. The person speaking was very dis-interest in what I was explaining to her and had no manners how to handle a customer being at the phone call. This has been a very shameful incident with Airtel as I have been using idea for my mobile and till date have no issues or problems. Thank You

I did two recharges online, both the time money has deducted from my bank account but it seems both the recharges are not actually applied on my number. I called three times to contact center regarding this issue but they couldn't give me any solution and ask for wait, two out of three times they hanged up call on my face. its so pathetic behaviour. Airtel's customer care executive has no manners to communicate with customer, problem solving is out of the question. At end, I lost my money and I was treated with very bad way. Airtel is pathetic.

dear sir,


i am the cutomer of airtel. my no. is [protected]. airtel gave me a offer 2gb at 150/-.
i access internet with modem .after compeleting 1GB my balance cut from my main account. while near about 800MB is left.my balance was 236/-. now is is near about 83/-. this is not fair when i call to customer care he says that you access the internet from 3G network . when i took 2G plan how can i access 3g network. how can i find i am using 2G & 3G NETWORK . he says that you do know any thing.my moden network selection & mode was auto. he says that you were using 3G network .150/- is very large ammount for me it is not fair.
i will expect that my lost money will refundable .otherwise for future safety i will portable to this SI by other company. i
thankyou

With due respect I, Manoj Modi s/o Late Chagan Lal Modi, a resident of Mariani ward no-3 House no-37 want to tender a complaint regarding the above mentioned subject. My brother Shri Sham Sundar Modi had given the upper floor of my building to Airtel mobile for construction of a tower without my permission. The rent for the same has also been taken by my brother. At the time of constructing the Airtel tower I had also made my displeasure clear to my brother but he did not pay any heed to that. Also for your information I want to file an RTI against the company and my brother for violating the municipal guidelines. Now Once again he has given the upper part of my building to Reliance mobile for construction of tower without my permission. Even Though I had requested him not to rent the upper floor to the said company in regard to the health of my family and neighbors. But he has not paid any heed to my request. Therefore I would request you to kindly withhold the work for the said tower construction in the upper floor of my residence. Thanking you, Yours Sincerely (MANOJ KR MODI)

I recharged my Airtel prepaid number [protected] on 12/8/14 with Rs.75 (Chennai circle) that should give me Rs.50/- balance in my talktime and the validity of this recharge is for 14 days during which my outgoing calls will be charged @40p per minute. I recharged using Netbanking option in the airtel's website. Though my account was debited with Rs.75 and though I got a message saying that the recharge is successful, it was not successful. Since, I had to make calls, I again recharged in the same manner today that is 14/8/14 and the same thing has got repeated. I have lost Rs.150/- for these unsuccessful recharges. Though I mailed Airtel 3 times about this, they did not respond for my mail. Hence I request you to kindly resolve the issue at the earliest.

Officer, My data card number is: [protected].I purchased it in July.. activation requested 100 time. Each time i call at [protected] i am told that your number is already active but due to some technical issues you are not able to access internet.I am assured of resolving the issue within 15 min/1 hour/4 hour/ by 6 pm/by 10 am/ bla bla. But all assurance promises are made to ensure that call is ended and the get excuse. I am not at all interested in wasting my time in escalating the issue or calling your call center.What is my fault?? To sell your data card your sales person visits doorstep but to provide service i have to keep calling airtel whose team seems deaf.I am marking copy of this mail to consumer forum. Now If you are unable to restore my services within next 2 hours (latest promise by your Cust care executive) Then arrange to refund full amount and take back your data card with sim by resending your executive at my address:- Regards, Arvind Mann --Warm Regards, Arvind Mann

hi, i have lost my phone along with my airtel sim card, i want to blcok the sim card immediately as it may be misused by some one.i am yet to register FIR for my stolen mobile. my details are below: name-deepita raj email-id-raj.[protected]@gmail, com mobile no-[protected](want to block this no)

Hello, Greetings ! I recently brought an Airtel 3G Wifi Dongle connection on 8th April 2014 number [protected]. I requested to activate unlimited 950 Rental where 6 GB o[censored]nlimited 3G is available and then it would be 128 kbps. But instead the Chembur gallery activated 750 plan where only 5GB internet was activated. When the confirmation and activation call was made, I did not confirm with the call centre as I was in a hurry to activate and leave and hence the Chembur store employees blame me for it. Since the line got activated on 11th and thinking it is unlimited, I used approx 2 GB in 2 days and I get an email from Aritel that your plan is 750 and now they have activated unlimited. The data usage for 2 days as per 5 GB plan should be around 5120 MB and dividing it by 30 and multiplying it by 2 gives me 342 MB approx But I have used 2 GB, now my query is that the charges mentioned is 3 ps/10 KB and 2 GB or 2048 MB (that I have used) - 342 MB = 1706 MB and converting this into KB is 1746944 KB and as per the rate of 3 paise per 10 KB it comes down to Rs. 5240.832 I would like to say this is a clear case of Mis Selling of policy and would want refund of my money if you cannot adjust it in my 6 GB Plan and hence I have stopped using it. Thanks & Regards, Manmeet Bhamra [protected]

Hi, I reside at Ruby Tower Jogeshawari west Mumbai. I have 1st applied for airtel broadband connection on 11 June 2014 from their website after seeing my building name in coverage area list mention on www.airtel.in. After application i received a message from airtel conforming the same. My installation request 24359073. Their executive visited at are residence for collection of documents and told us that the connection is available in your apartment. on 13th July i received a message from airtel saying "we regret to inform you that we foresee a delay in activating your fixed-line [protected] due to permission related/technical issues.On 14th June 2014 the airtel installation guy visited my home and told us that connection is not possible from are end as there is no DP installed in the building. I was shocked as my building name was mention on airtel website.The guy told me they have just mentioned it but there is no connection. I was so disappointing i called up the customer care but there were so rude n misleading. When i asked them for my refund of Rs.500 they told me it will be reversed back in your account as you have made a online payment. Till Date i haven't received any payment reversal. On 10th August 2014 in my Building i saw that airtel guy called Ashish ( Mobile no:- [protected]) have put up a roadshow kiosk for broadband connection. I went to him n told him the above issues i had..he made me assure that the DP have been put now n 20 Ports are available for connection.So i immediately booked my connection again this time by paying the booking amount in cheque & providing all the require document again. On monday 11th August 2014 i received a message with installation order 25952463.So i tried calling the customer care today i.e 13 August 2014 and ask about my installation status..but i was so shocked n raged on the person as he told me that they cant provide me the connection.Its so annoying that a company like airtel cheat consumer by giving them false information and commitments. I tried calling Ashish but his number is off since 12th august. Its so pathetic and so unauthorized from Airtel End. How can you put up a roadshow in the building when you cant provide connection. I need immediate response from your end at high priority and a point of contact Kinldy get back to me asap on [protected] - Sufyan Khan.

In October 2013, I have opted for MyPlan for my number[protected]. (I also have another number[protected] for which I opted for this plan later). The consolidated bills (postpaid) for these numbers till this action was taken was regularly generated on the 7th of each month. From November 2013, bills don't even get generated till the time I please for them and AirTel's response has been tardy to say the least inspite of my raising it at the nodal and later the appellate level. Each time, the complaint gets directed to a new person and to get him/ her to understand the issue of (a) non generation of bills (b) incorrect bills if at all generated (c) getting credits raised for the incorrect billings done (this is happening month after month since November 2013) is a herculean task. Also, there seems to be no will on part of AirTel or it's personnel for a permanent resolution of the billing error (which is on account of some technical setting). I get only cut-copy-paste replies for each of the communications that I address to them (As of date, I have more than 100 e-mails that have transpired as communications between me and AirTel. As I write, the bill dated 7th August is yet to be generated while the bill dated 7th July (for which I followed up for close to a month), which I received only 2 days back, is as usual erroneous. I have taken it up again with them. It seems that AirTel will be satisfied only when I go down on my knees.

I have Airtel connection[protected] for past few years. For some time now I am out of Bangalore (I am currently based in NOIDA). I foresee returning back to Bangalore in next 5-6 months. So I do not wish to lose this connection. I had been using this number sparingly despite having a local NOIDA Airtel number. On 11-Aug-2014 I received an SMS stating that since this number was not recharged for past 3 months, it would be deactivated. To stop deactivation, it must be recharged within 15 days. I immediately went to recharge the number but it failed! SIM got deactivated on 11-Aug-2014 itself. I should have been given 15 days grace period as per TRAI instructions. When I spoke to Airtel executives in NOIDA, I was told since number is on roaming they can't help with it. I was redirected to you. Hence I request you to activate this at earliest so that I can recharge it immediately. Thanks Amit Chauhan

Dear Customer Care Team: Since 2 days, that is August 12, 2014 and August 13, 2014, I am getting a missed call starting the number +9230, when I checked, the code was of Pakistan. As I checked it net, there are many complaints regarding this in Airtel Customer Care already. Some people have even mentioned that per missed call Rs 30/- have been deducted from their account, as my connection is postpaid, not able to get the details. Kindly get it rectified and do the needful. Regards, Jyothi G.N.

Dear concern, I've paid my postpaid bill amount of 430 INR on 22nd of July and payment Txn id is 686303. This was not updated to my mobile number and i've made several calls and registered several complaints with customer care. Complaint Ref. Numbers are 57315474, 57426503, 56996836, etc. Interaction ID [protected], [protected], etc They told me that the amount is updated in my parent account and i don't need to panic but today my service is disconnected and i'm not able to make any calls due to which i had a huge loss in my business. Please do the needful. Mobile number :[protected] Email ID: kartik.[protected]@gmail.com Thanks, Karthik

Dear sir, my name is suresh kg and i have started the postpaid sim service last month, my no is [protected].my address is 2/4 birju patel chawl, gavdeve, ghatkopar W. .last month i had started a 3g net pack of 251 and i paid it with a bill amount of 361.this month i recieved a bill of 788. i contacted my nearby gallery and they said that you have used your net with extra 252mb including 1gb. so may tell you that i have closed my internet connection 0n 8 th of july and i am clear that i have used only1014mb. so i request you please look into it. niether i have deactive the sim .

I had recharged my DTH within telefonic conversation with customer care executive on dt. 09th march 2014 of rupees 2025 from my airtel money account in two trench. The scheme was 5 month(Rs.405/Month) + 75 days free of sports and all HD channels. But unfortunate my DTH showing expired on dt. 9th Aug 2014. When i called up customer care, there senior care officer told me we had given this but on 26th march system showing it is withdrawn why i don't know.So, I want my scheme back. Your call center not taken any responce

my airtel DTH customer id is [protected], On 14th july i was trying to recharge my DTH account for Rs 200 but by mistake it got recharged for Rs 2300 and the airtel online recharge Transaction id is[protected] and the SBI transaction Reference No is IGW8343013, On 14th july i called the customer care and told the issue and they said they will refund my 2300 to my bank account, 10 days passed but no refund, i called again and they said my balance should be above 2300 so i should keep it above that amount, so i recharged and called again and they registered my complain, 7 days passed and i called again and they said they have no complain registered so i registered again and said me to wait 10 days, after 10 days i called again and today i called, its 12th august now and they said that my balance should be 2450 to initiate refund and tole me to recharge for 100Rs even i have 2380Rs in my DTH account, i am wasting my balance to hear their crap so i have no option other than to register a complain, hopefully

The company has theft me with the balance of 120 and 90 rs. as unwanted services that I hadn't requested for also the customer care executive there denied helping me with whatsoever condition I was in I was stuck in mid of my journey to a village and they didn't provided me with any kind of support in any case I requested to know what i have been charged for but they didn't tell that too also when i asked for the refund of my money it was also not done this company is damaging its reputation that it has built over years i am also using this particular sim card for around five years or so but now i am watching my options for changing my service provider

My call is not connected from today morning. This issue is still standing from last week.Your network is too weak .Many times i have to search provider becoz ur network.Because of your network my whole work get disturbed.You don't deserve the costumer like us.I think in future no one going to use your network because there are many providers like vodafone, docomo, uninor etc. with best services and schemes and lower call rates, best internet speed.I am porting my SIM to another provider(not only me).

Respected Sir/Madam, In the month of June i got call from Airtel company and offered for caller tune/hallo tune. At that time i asked that i want my choice caller tune / hallo tune i.e. " Advocate Abhijit". Thereafter the said representative and his Senior Representative assured me that the said caller tune/ hallo tune will start within 24 hour you first start the services first. There after agreed upon the said offer. But till date the said Caller Tune / hallo tune does not started by your Company. However caller tune started by company is very hectic and defames my name and my profession. Thus your company has achieved wrongful gains, and caused irreparable loss to me. The caller tune/ hello tune should start as per assurance of you. Thus Cheated and defrauded me which please note.