Airtel Complaints & Reviews

I am complaining here out of frustration after struggling to get my money back from Airtel for more than one year.
I payed Rs. 3, 450 in cash during May2013 to get a new broadband connection in BEML Layout, Bangalore. The guy who came to collect money promised to give the connection in 3 days(Sales person Dhananjai - [protected]). It has been more than one year now and i did not get the connection as well as my money. I have raised so many complaints and they say that the cheque with my money will be handed over to me. I did not get my money back yet. My application number is TBLR645591. Airtel is the cheapest fraudulent company. The Airtel people said that there is no facility for broadband connection in my place. But the sales rep collected money stating he will give the connection. After complaining a lot of times they promised to send the cheque but they have never returned. The reason they give is that my number is not reachable. But i get useless calls from airtel to my same number. They just have some reason not to give my money back. I had even given alternate number but they never called.
The recent ticket I raised with Airtel is 48172820. Rahul was the one who attended the call and promised to escalate to Ms.Asma, his manager.
The previous tickets I had raised were[protected]attended by Krishna),[protected]Not sure who attended this but I was told that they had generated a cheque and couldn't reach me to give me the cheque. But they never called and it is reason they give),[protected] attended by Shreddha). Every time I am promised to receive the money in 10 days. This has never happened for an year now. I have wasted all my time and energy on this. Every time I spend atleast 30 minutes in customer care call (not at all exaggerating. I actually spend half an hour explaining my problem to customer care) and the problem is not resolved yet. Will Airtel take the responsibility of giving the money back along with the interest and compensate for the time and money lost in this case???
I even complaint in Akosha - to resolve consumer complaints. The aitrtel person has replied stating that they have provided resolution. They did not provide any resolution yet. They are cheap frauds and they are not planning to return my money.

my number is [protected]. iam form hyderabad. i never asked for s.mono service renewal.
This service to stoppedc immedialy.I made two requests. Still it is continuing and deducting Rs/1/DAY.

Matter is very serious. styop tihs immediatly.

Wanted to convert Airtel prepaid to postpaid. After I receive the calls from the representatives explaining the procedure n requirement. They sent there representative to collect the documents and I Submitted the required documents documents (driving licience xerox and aadhar card zerox), photos along with deposit amount of Rs.300 on 01/08/2014, even after asking I have been not given any receipt saying it is not required since I made an online request for the conversion of the service. Since then there is no progress and the representatives and the staff member have no clue about the status and the documents. There is no proper response from the customer care representatives also, they could not tell me what i should do or what can be done in this case, they did not let me speak to any senior manager or one who can handle such cases. there was "0" help from the customer care. Even the company website where I could lodge a complaint are not working properly, even after trying end number of times to lodge a complaint on the company website " www.airtel.in. " it was not taking my complaint. A serious action needs to be taken to stop Airtel from harassing their customers like this.

sir, myself amit agarwal...mobile no.[protected]...i have been using this no. for very long and i m in ur premium customer category...i was having advance rental plan of 998/- on this very no...so i used to get the refund of 298/- every month on my bill...but i have not received this benefit in my june and july billing...their also some extra charges of 140/- approx for some kind of t.v usage in my july billing which i haven't used at all...kindly see to it and hope i will get my refund back in my next billing...and even if their is any change in my billing plan than i have not been informed about that...hope for ur co operation... thanx... amit agarwal alt. no.[protected]

. My connection was disconnected in Feb 2014 and refund of security amount is not yet received, Regret to state that even after lot of follow ups we have not yet received security money for which assurances were given over phone and on personal discussion with your service engineers at Galleria office. Dr DPS Bist C3/101 PWO Housing Complex Sector 43, Gurgaon Airtel A/c No 10291513

My self Md. Gulsger Siddiqui. My mobile no [protected] then my balance deduction today & i`m call help line so 1st time 11:59 A.M so transfar my call senior 7 receive your agent so the mam without my permission disconnected the call. after 2nd time repet call 12:10 P.M receive Abhisek Ghosh badly behave &; no more my permiision call transfar.. That is your airtel service sir,

1. I have made online recharge for Rs.125/- for mobile No. [protected] and amount of Rs. 125/- also debited into my account vide Transaction No.[protected] and transferred to Bharti Airtel vide Reference Number [protected]GX7504841 on 05 Aug 2014. But recharge not processed till time and date.

2. Please credit the amount for recharge in the mobile No. [protected] immediately.

Today I recharged my prepaid phone number "[protected]" online, with amount 198 by mistake.I just need a talk time but all money credited to some net pack. I have no use of net pack on this number. So, its my humble request to recharge my number with talk time of same amount instead of net pack activation. Phone Number : [protected] Order Id : FCVW[protected]

Account Number: [protected]

Dealing with Airtel customer service representatives, service centres, as well as nodal officers have been a nightmare over the last month.

My first association with this company started when I subscribed to the airtel fixed line broadband connection (6 month advance rental plan) which as per airtel emails were activated on 19 June 2014. Since they have a billing cycle from 26 - 25 of every month, they sent me a bill which read as 26 May to 25 June and the total payable amount of 7298/-. As I have to submit internet bills to my company for reimbursement, I requested them to send me appropriate bill, which captures activation/ start date of plan and billing period. To my surprise, Airtel does not have a system in place where they can issue such a bill which captures facts correctly. Then requested them to issue me a letter instead stating billing details, plan rental, activation date etc but they could not issue me the same as well. Tired with my efforts, I requested them to cancel the connection. Then 1 rude customer service rep from their Bangalore team called me and asked me to visit the Airtel gallery where supposedly I was to get solution to my problem (details on airtel letterhead). After visiting the gallery, I was told that no bill/ letter will be issued there and I was to contact customer care for the same. Since it was the FIFA world cup time, Airtel too was playing football with me with customer service reps and Airtel gallery passing the buck from one to another.

Finally I decided to confirm my cancellation request and volunteered to pay pro-rata for the no of days I used their service. They took 7 days to cancel the service after all this drama. More so the customer reps told me to pay the entire outstanding amount of 7298/- for using 20 days (from 19 Jun to 9 Jul). Then when I wrote to them an email saying I wont pay a penny if asked to pay the entire amount but I am willing to pay if they rationally send me pro-rata bill, the nodal officer got in touch with me and asked me to pay 1167/- (on email) for 24 days usage. I told them that 24 days is factually incorrect as I used only for 20 days. To this, they agreed (on phone) for me to settle the issue by making full and final payment of some 950/-. I agreed to this and asked them to send me an invoice for this amount with correct details so that I could pay.

I was waiting for this invoice when they sent their representative to my house today to harass us. Further, they called me today and asked for full payment of 7298/-. Some Ashish Patil from the Malad Interface office spoke to me and was exceptionally rude. When I told them that I am already in touch with nodal and appellate officers over the issue, they still insisted on me explaining the issue to them again (which btw I have done at least 20 times now with different airtel reps) They said 950/- payment is like "bheek" for Airtel and they challenged me to withold this payment and face legal action from Airtel.

It is appalling that one of the largest telecom companies in India has such poor systems that they cannot generate appropriate invoices or confirm billing plans on airtel letterheads. Isn't it inappropriate for a telco to charge a postpaid customer without sending appropriate billing invoice. They say that they can only send emails but no proper tax invoices with correct details such as activation or start date/ billing period. I hope the regulators take note of this high-handedness by the company on top of their service deficiency. To make matters worse, their customer service representatives are just not trained well enough to understand customer queries or concerns and some are outright rude.

I am waiting to hear from Airtel on this issue. I have complete record of my email conversations and I hope the recorded conversations are actually recorded and not tampered with by the company. Waiting to receive their notice and drag them to consumer court for harassment and deficiency in service. If there is any lawyer/ expert on this forum who can guide me on the way forward it will be highly appreciated. For the record, I have not missed a single utility/ phone payment over last 8 years and same with my EMI and credit card bills.

Respected Sir, Am receiving unwanted sex-ed messages from AT-NDAROT, I have not subscribed it in any websites or with Airtel. Also I have been charged with 30 rupees for it for a monthly subscription. My number is [protected] Please deactivate this service.

I have a Airtel prepaid 3G dongle connection of Assam Circle which I am have been successfully using in roaming until last week in Kolkata circle of Airtel. When I connected yesterday there was no connection both in 2G, 3G. Today after repeated complaints Airtel customer care informs me that now in certain circles you have to pay for 3G in roaming including the Kolkata circle. How can a company like Airtel change its rules overnight? This cheating as I have recharged for 2.5GB which will expire on 28th August 2014 and will be in Kolkata most of this period. What is the legal recourse for it? My SIM no is [protected].

My Airtel prepaid number is [protected], Am getting sex-ed messages from AT-NDAROT, I have not subscribed for these kind of messages in any sites or with Airtel, also they have deducted around 30 rupees for the monthly subscription . Called to customer care and asked about it, they informed that I have subscribed it hence am receiving the following messages. Kindly resolve this issue as soon as possible. Thanks in advance.

i didnt get the refund of my moneywhich is an amount of about=3000 i have called airtel people so many times and there is no proper response from the airtel site. AIRTEL TICKET NUMBER:47809144 this is my complaint number which i have got in airtel

Dear sir

You are requested to reverse the amount of rs.172/- debited by you from my main mobile no. [protected] account balance whether i can not download any video / images or i can not surfing internet after 10.00 pm 05.08.14 to 10.00 am 06.08.14.

Since last 15 days i can use the internet data of just rs.41/- 500mb which is not completed on dt 05.08.14.

If you can not reverse the said amt of 172/- i can go with the consumer forum for wrong deducted of amy by you in only 12 hrs.

Thanking you
Pravin jain

I am prepaid Airtel customer No[protected]Moved from Prepaid to Postpaid and then moved back to Prepaid due to the fraudulent billing process of Airtel).Yesterday (05/Aug/2014) had a balance of around Rs. 105 and around 200 MB of 3G balance. Made few skype calls and internet usage. This morning (06/Aug/2014) was shocked to see a balance of only Rs.35. With all other tensions happening in routine life, i spend time to call customer care and enquired about the reason for deduction, For which I was told by a customer care lady that the deduction happened because of over usage of Internet. In reply I asked even after having 20MB of Internet balance, how come the main balance was deducted. She in turn insisted that the calculation were all proper and when i was replying she no way bothered and cut the call. I again tried calling the customer care and this time another person took the call and when complained just told a sorry and said that the amount was wrongly deducted.I wonder if Airtel doesn't even have a software or an automation for all these deductions. Attached, sms screenshot from Airtel for amount credit. After all these fights, Airtel sends back the amount as if customer are Fools...Should a customer check each and every minute on what Airtel will deduct. This is the second time I am loding a complaint. First comp Ref - http://www.consumercomplaints.in/airtel-billing-wrong-calculation-c887876 -- Kasiviswanathan [protected]

Pl my mob no [protected] and pre[paid.
We never requested for renewal of s. Mon service
With out our request, charging rs/.1/- for each renewal request.
Like that every day charging - rs 3/-

Pl stop this s.Mono service immediatly. Neeed your action immedatly.

Hi Team, Am unable to attend/ make calls because of very very poor signal strength . Am unable to see even one line in signal strength. Am facing this issue since two days. Please look into this. My Location: Tech Mahindra Technology Centre Bahadhurpally Village, RangaReddy District Hyderabad-500043 Regards, Pavan [protected]

Connection # [protected], latest complaint # 48377902. No resolution to numerous complaints. The engg visits and gives assurance that this time it will continue to work, but the same story remains. We only see a "Waiting Signal" on our TV and "Unable to connect" on the laptop. Placed the latest request for disconnection. Even that is not taken by the retention dept. same story give us one more chance and this time we will prove worth the bill you pay every month. Very low standards (rather non-existent) of service. I do not intend to keep paying for the non existent services provided. Ankit

I got a msg from company on 29 July that on recharge of Rs 49 I can get 150+150MB 3g net for validity of 28days. Offer valid till 4th Aug. I recharged on 3rd. I got 150+150MB 3g net but with validity of only 7 days. I've been trying to contact customer care but they are not helping me. They put me on hold, transfer my call to senior representatives which is not answered and I am also charged for the wait time. Finally the phone automatically gets disconnected.

I had purchased new Airtel sim card no. [protected] on 25th July 2014 from Sarkhej under scheme of 56/- balance and need to pay 20/-. I had submitted all required documents on 25th July 2014 and with in 24/48 hrs i had received verification call and card was also activated but till date after somany follow ups i had not received my balance of 56/- FRC. No dealer is telling that after 72 hours it is not possible to get FRC as it is company policy, Now is it my mistake ? Just because of miss communication gap between dealer and company why should customer suffers. Or might be i am full who is still running behind Airtel instead of choosing any other company card.