Airtel Complaints & Reviews

Today I recharged my prepaid phone number "[protected]" online, with amount 198 by mistake.I just need a talk time but all money credited to some net pack. I have no use of net pack on this number. So, its my humble request to recharge my number with talk time of same amount instead of net pack activation. Phone Number : [protected] Order Id : FCVW[protected]

Account Number: [protected]

Dealing with Airtel customer service representatives, service centres, as well as nodal officers have been a nightmare over the last month.

My first association with this company started when I subscribed to the airtel fixed line broadband connection (6 month advance rental plan) which as per airtel emails were activated on 19 June 2014. Since they have a billing cycle from 26 - 25 of every month, they sent me a bill which read as 26 May to 25 June and the total payable amount of 7298/-. As I have to submit internet bills to my company for reimbursement, I requested them to send me appropriate bill, which captures activation/ start date of plan and billing period. To my surprise, Airtel does not have a system in place where they can issue such a bill which captures facts correctly. Then requested them to issue me a letter instead stating billing details, plan rental, activation date etc but they could not issue me the same as well. Tired with my efforts, I requested them to cancel the connection. Then 1 rude customer service rep from their Bangalore team called me and asked me to visit the Airtel gallery where supposedly I was to get solution to my problem (details on airtel letterhead). After visiting the gallery, I was told that no bill/ letter will be issued there and I was to contact customer care for the same. Since it was the FIFA world cup time, Airtel too was playing football with me with customer service reps and Airtel gallery passing the buck from one to another.

Finally I decided to confirm my cancellation request and volunteered to pay pro-rata for the no of days I used their service. They took 7 days to cancel the service after all this drama. More so the customer reps told me to pay the entire outstanding amount of 7298/- for using 20 days (from 19 Jun to 9 Jul). Then when I wrote to them an email saying I wont pay a penny if asked to pay the entire amount but I am willing to pay if they rationally send me pro-rata bill, the nodal officer got in touch with me and asked me to pay 1167/- (on email) for 24 days usage. I told them that 24 days is factually incorrect as I used only for 20 days. To this, they agreed (on phone) for me to settle the issue by making full and final payment of some 950/-. I agreed to this and asked them to send me an invoice for this amount with correct details so that I could pay.

I was waiting for this invoice when they sent their representative to my house today to harass us. Further, they called me today and asked for full payment of 7298/-. Some Ashish Patil from the Malad Interface office spoke to me and was exceptionally rude. When I told them that I am already in touch with nodal and appellate officers over the issue, they still insisted on me explaining the issue to them again (which btw I have done at least 20 times now with different airtel reps) They said 950/- payment is like "bheek" for Airtel and they challenged me to withold this payment and face legal action from Airtel.

It is appalling that one of the largest telecom companies in India has such poor systems that they cannot generate appropriate invoices or confirm billing plans on airtel letterheads. Isn't it inappropriate for a telco to charge a postpaid customer without sending appropriate billing invoice. They say that they can only send emails but no proper tax invoices with correct details such as activation or start date/ billing period. I hope the regulators take note of this high-handedness by the company on top of their service deficiency. To make matters worse, their customer service representatives are just not trained well enough to understand customer queries or concerns and some are outright rude.

I am waiting to hear from Airtel on this issue. I have complete record of my email conversations and I hope the recorded conversations are actually recorded and not tampered with by the company. Waiting to receive their notice and drag them to consumer court for harassment and deficiency in service. If there is any lawyer/ expert on this forum who can guide me on the way forward it will be highly appreciated. For the record, I have not missed a single utility/ phone payment over last 8 years and same with my EMI and credit card bills.

Respected Sir, Am receiving unwanted sex-ed messages from AT-NDAROT, I have not subscribed it in any websites or with Airtel. Also I have been charged with 30 rupees for it for a monthly subscription. My number is [protected] Please deactivate this service.

I have a Airtel prepaid 3G dongle connection of Assam Circle which I am have been successfully using in roaming until last week in Kolkata circle of Airtel. When I connected yesterday there was no connection both in 2G, 3G. Today after repeated complaints Airtel customer care informs me that now in certain circles you have to pay for 3G in roaming including the Kolkata circle. How can a company like Airtel change its rules overnight? This cheating as I have recharged for 2.5GB which will expire on 28th August 2014 and will be in Kolkata most of this period. What is the legal recourse for it? My SIM no is [protected].

My Airtel prepaid number is [protected], Am getting sex-ed messages from AT-NDAROT, I have not subscribed for these kind of messages in any sites or with Airtel, also they have deducted around 30 rupees for the monthly subscription . Called to customer care and asked about it, they informed that I have subscribed it hence am receiving the following messages. Kindly resolve this issue as soon as possible. Thanks in advance.

i didnt get the refund of my moneywhich is an amount of about=3000 i have called airtel people so many times and there is no proper response from the airtel site. AIRTEL TICKET NUMBER:47809144 this is my complaint number which i have got in airtel

Dear sir

You are requested to reverse the amount of rs.172/- debited by you from my main mobile no. [protected] account balance whether i can not download any video / images or i can not surfing internet after 10.00 pm 05.08.14 to 10.00 am 06.08.14.

Since last 15 days i can use the internet data of just rs.41/- 500mb which is not completed on dt 05.08.14.

If you can not reverse the said amt of 172/- i can go with the consumer forum for wrong deducted of amy by you in only 12 hrs.

Thanking you
Pravin jain

I am prepaid Airtel customer No[protected]Moved from Prepaid to Postpaid and then moved back to Prepaid due to the fraudulent billing process of Airtel).Yesterday (05/Aug/2014) had a balance of around Rs. 105 and around 200 MB of 3G balance. Made few skype calls and internet usage. This morning (06/Aug/2014) was shocked to see a balance of only Rs.35. With all other tensions happening in routine life, i spend time to call customer care and enquired about the reason for deduction, For which I was told by a customer care lady that the deduction happened because of over usage of Internet. In reply I asked even after having 20MB of Internet balance, how come the main balance was deducted. She in turn insisted that the calculation were all proper and when i was replying she no way bothered and cut the call. I again tried calling the customer care and this time another person took the call and when complained just told a sorry and said that the amount was wrongly deducted.I wonder if Airtel doesn't even have a software or an automation for all these deductions. Attached, sms screenshot from Airtel for amount credit. After all these fights, Airtel sends back the amount as if customer are Fools...Should a customer check each and every minute on what Airtel will deduct. This is the second time I am loding a complaint. First comp Ref - http://www.consumercomplaints.in/airtel-billing-wrong-calculation-c887876 -- Kasiviswanathan [protected]

Pl my mob no [protected] and pre[paid.
We never requested for renewal of s. Mon service
With out our request, charging rs/.1/- for each renewal request.
Like that every day charging - rs 3/-

Pl stop this s.Mono service immediatly. Neeed your action immedatly.

Hi Team, Am unable to attend/ make calls because of very very poor signal strength . Am unable to see even one line in signal strength. Am facing this issue since two days. Please look into this. My Location: Tech Mahindra Technology Centre Bahadhurpally Village, RangaReddy District Hyderabad-500043 Regards, Pavan [protected]

Connection # [protected], latest complaint # 48377902. No resolution to numerous complaints. The engg visits and gives assurance that this time it will continue to work, but the same story remains. We only see a "Waiting Signal" on our TV and "Unable to connect" on the laptop. Placed the latest request for disconnection. Even that is not taken by the retention dept. same story give us one more chance and this time we will prove worth the bill you pay every month. Very low standards (rather non-existent) of service. I do not intend to keep paying for the non existent services provided. Ankit

I got a msg from company on 29 July that on recharge of Rs 49 I can get 150+150MB 3g net for validity of 28days. Offer valid till 4th Aug. I recharged on 3rd. I got 150+150MB 3g net but with validity of only 7 days. I've been trying to contact customer care but they are not helping me. They put me on hold, transfer my call to senior representatives which is not answered and I am also charged for the wait time. Finally the phone automatically gets disconnected.

I had purchased new Airtel sim card no. [protected] on 25th July 2014 from Sarkhej under scheme of 56/- balance and need to pay 20/-. I had submitted all required documents on 25th July 2014 and with in 24/48 hrs i had received verification call and card was also activated but till date after somany follow ups i had not received my balance of 56/- FRC. No dealer is telling that after 72 hours it is not possible to get FRC as it is company policy, Now is it my mistake ? Just because of miss communication gap between dealer and company why should customer suffers. Or might be i am full who is still running behind Airtel instead of choosing any other company card.

I Chintan Shah want to lodge a complaint against Bharti airtel. Initially I had been fooled by the salesmen for taking airtel dongle during which the scheme he showed was totally diffrent from the scheme I got.So knowing the truth about the plan I opted for disconnection of my number.The responsible authority of the airtel company called me up a told me not to dissconnect and opt for prepaid conversion of the same no. I agreed and paid all the pending dues of the bill and filled the perpaid form along with postpaid to prepaid conversion form and i was given the Prepaid SIM card on the very same day and had been told the number will automatically disconnect and prepaid sim card would get activated within 7days. But they didn't converted to my prepaid and rejected my Conversion form.After 10-12 I called them up and told the problem and the concerned person on phone its under process and would get converted very soon.I also after Some day i went to airtel gallery but the gallery authority told the server was down kindly come next day.I regularly posted my complaint on the customer care but didn't got any response and use to say that their senior would call in some time. After 2months the airtel department calls me up and asks me to pat the dues of 1600 or so. How can it be so, i posted complains regularly of my problem converted to prepaid by clearing all the dues. Its an irresponsible way of Airtel company of charging their customers. Chintan Shah

Airtel dongle no. [protected]

Hello Sir, My name is Roshan Jadhav, and my mob no is [protected] (airtel) I was travelling to Kashmir and Punjab in the month of may, before i called up customer care to confirm the roaming charges, they said their wont be any charges. In the month of june i have been charged with 400-500 roaming charges because of which i did not made the payment. I got an call from Miss Sheetal on 27 June 2014 from Collection agency situated in Malad from no [protected], She asked me to pay Rs 500 immediately and promises to refund rest amount. I did my payment but refund was not given and same has been charged in the next months bill with other charges. I called up today on Aug 5th, 2014 again at 12.15, and explained the scenario to her and she was very arrogant to me and disconnected my call 4-5 times without any intimation. I called up Airtel customer care on 101 wherein i had spoken with Mr Abhishek Gopale, he said we dont have authority to reverse those charges and currently no seniors are available on the floor, how airtel is not keeping backup of seniors on the floor during the day, he confirmed to arrange callback from his senior Priya. What should be done now????? do i have to discontinue with the all services of Airtel (mobile, datacard, DTH)... Please suggest. RegardsRoshan Jadhav

Dear Sir, I have purchased a Airtel prepaid SIM card bearing mobile No.[protected] on 31/07/2014 at Manipal University Jaipur in the name of my son. All the relevant documents dully submitted. As confirmed by customre care SIM must get activated within 48~72 hours. Your salesman accepted the Id proof and issued the SIM card and he told that the SIM will be activated within 2 days. But the number is not activated till today 05/08/2014after 6 days. In the meantime I contact salesman so many times and customer care but no activation of SIM till time. My son is staying in the hostel first time far from us. we are unable to contact him and all the time worried for him. Kindly look into the matter and take necessary action against the culprit. Customer should be dully compensated for the harresment faced. Thanks & Regards, Ashish Aggarwal, [protected]

Dear Sir, I am using airtel service from last one year. Today I have recharged my Dongle Mobile No - [protected] for Rs.202/-. As per your website airtel.in I supposed to receive data of 500 MB 2G + 500MB 3G. but I have only received 500 MB 3G DATA. Kindly look into the same urgently and revert. Thank & regards Amit Sawant [protected] [protected] [protected]@gmail.com

I am a post paid customer under plan 199. For the past two months i was getting increased billing and came to know that my plan was shifted to 249 without my consent. I have been patronising airtel for more than a decade despite residing in different states. I would like to apprise me of the more b iling and suggest an ideal plan for std calls and internet usuage.

A kothanda raman
[protected]@gamail.Com

I have asked to activate only 2G at 70 kbps limited 2GB/month plan for corporate employees at 98 rupees. Still there is no action to activate this to me after so many mails.thats why im posting here i do have the existing plan 300mb 3g gprsfree, after 300mb 2g 100% free at 40kbps @98 i dont want this one. i want 2g only as i mentioned above.

My balance which was around Rs.170 till yesterday has been deducted completely from my Airtel prepaid number [protected] today for no reason.i even had internet balance and still have so there is no point it has been deducted for internet use.please see to my problem.