Airtel Complaints & Reviews

Hi, I have requested for postpaid to prepaid migration for my no. [protected] but till now my prepaid sim is not yet active. I have submitted all necessary documents on 3rd September 2014 and I have been told to wait for 72 hours but still my prepaid sim is not yet active. It’s a very old no. so I am facing lot of issue as its inactive and moreover i called several times in airtel customer care and visited the store twice but still there is no solution to the issue. Please resolve the issue at the earliest. Regards, Sumantra Chakraborty

I bought a 4g airtel connection (id: [protected]) some time back and after the initial few days, it stopped working properly...every time we called the customer care for help they asked me to reset and try again..anyway used this seamless connection for 7-8 months...Didn't have a choice since I had paid 2k for it...and even when it wasnt working they charged 1200 per month in my plan..lately it stopped working altogether...Also somebody from airtel changed the password so I couldnt log into it...even then they billed me for that month...not only that Airtel calls you and disturbs about 4-5 times a day to ask for payment...if you have a problem and try calling them there is hardly any response and you have to keep waiting on hold for somebody to answer. Anyway I reset my password and was still facing the same issue. The internet seemed to work better on laptops but on android devices and iPads it hardly ever worked. Later some Airtel employee said that the router had a technical issue (4-antennae one) but they would not replace it with the new one but I would have to buy the new one again with Rs. 1500.. With such horrendous service, I stopped paying the monthly bill because to be honest I DID NOT HAVE INTERNET since it wasnt working. They started to send guys to my place to collect the money and harass family members (what kind of a working person stays at home on a weekday afternoon? obviously these airtel guys have very little common sense). Now they call me incessantly everyday. I had asked them to stop my connection but they wouldnt even do that. Kept asking me to clear the bill (for internet I had not used). Anyway I have decided to clear the bill and stop the connection. Thats the only way to stop these guys from pestering me everyday. I am only writing this here to make people aware of the problems you are going to face if you take up the 4G airtel offer...their servers have technical flaws and you should not expect seamless internet connection no matter how much you pay. I have shifted to MTS and their service and connection is way better. I[censored] want a new internet connection DO NOT TAKE AIRTEL 4G. You will regret it trust me. The best I could do was warn others. Good Day.

Dear Sir, My mobile no. is [protected]. I have activated GPRS Rs 98/-, 2 GB Free plan per month on[protected]. I deactivated this plan on[protected]. As per the plan I have 2 GB o[censored]sage free, and my total usage for this 1 month period was less than 2 GB. But, they have charged amount for this usage when they have said earlier that its free. I also gave complaint 2 times, but they are not responding. So, i request to kindly do the needful. Regards U.Anil Kumar [protected]

Hi, I had made a online recharge for Rs. 200/- on 4th Sept 2014. But the transaction was not processed & got a message saying amount will be refunded within 4 days. Now its more than 4 days still no refund been made. When checked with customer care executive they have no answer except transaction done per system. Now I need my money or recharge for the amount. Kindly do the needful immediately.

Hi All,

I had a very bad expereince today with AIRTEL... I have recharged with 197 3G pack valid for 28days... I tried to watch a 40min video in youtube and suddenly I got a notice saying that 90% of data out of 1 GB got finished. I was shocked to see this. I tried calling calling customer care and 6ruppes of mine got wasted and they were not interested in helping the customer at alll...they were talking saying you downloaded 228 MB at so and so time, 238 MB so and so time... they were talking like puppets with a minimum accent of English. I lost money 200 rupees and now I am very DISCOURAGED TO USE AIRTEL 3G SERVICES ON MY FONE. I AM SCARED TO BROWSE ANY WEBSITE AS I AM NOT SURE ON WHAT BASIS THEY R TELLING 1 GB DATA GOT OVER IN JUST 5-6 HOURS. I AM SO SAD, I LOST MY MONEY.. AIRTEL ... U WILL COME DOWN.. :(

I have recently transferred my number post paid to paid number to pre paid. At that time from Airtel relation ship person told me pay RS.260 for to close my all existing bill amount and I have paid RS.500 but yet the balance amount not transferred. Please take this complaint and help me to transferred the balance amount to the same number. Name : karthikeyan A.S Mobile Number : [protected] Amount Paid : RS:500 Amount Paid Reference Number :[protected]

I have recharged the wrong mobile no - [protected] with transaction id (RM[protected]) on sept 4, 2014 with Rs 5000. we have doubt for this transaction id (RM[protected]) as this forwarded by this person ([protected]) I have informed this to Airtel EXpress concerned employees(Dusyant - [protected]) but he didn't took any action on this. Please credit Rs 5000 talk time to the requisite number[protected].

MY SELF MOHD.TANVEER KHAN WE HAD 5 AIRTEL CONNECTIONS IN OUR HOME...WE HAD ALSO COMPLAINT FOR NETWORK PROBLEM EARLIER MANY TIMES BUT TILL NOW THERE IS NO PROGRESS. OUR CELLULAR NO.- [protected], [protected], [protected], [protected], [protected]. PLEASE SORT OUT THIS PROBLEM OTHERWISE WE ALL HAVE TO PORT OUR NUMBERS TO VODAFONE. ITS GONE TOO MUCH THIS TIME.

i am using a airtel postpaid plan.i actually wanted to change my network and then i kept a porting request . after 3 hrs airtel customer care have called me and has discounted me by giving me a better postpaid plan at a cheaper rate which will be activated in 48 hrs . so i have resisted in changing to another network . but after some serious observation i have found that my plan was not changed after 3 days also. so airtel is trying to fool customers by luring customers about extra benefits. my mobile number is [protected]

My name is Rag ranjani have prepaid airtel number [protected] OF Bihar, and currently i am in roaming.I recieve a message on 30 august 2014 that dial *222*05# for free incoming. when i dial it shows at rs75 incoming on roming will be free for 30days.when i recharge i cant get the benifit. so refund or activate the pack.

Dear Sir/Madam, Please find the below detail for airtel prepaid sim No.[protected] Rs.154 this scheme is 1Gb but not rececive this no [protected] but was recharge done benefit not recovery please fast revert this mail. Name-Aniket Ujwal Patil Phone no.[protected]/[protected]

Me RUSIT CHAUHAN complaints against Airtel, mobile no. [protected] that i have activated 2G data internet service almost 15 days ago for Rs. 249.00(validity 20 sep 2014). But it is giving less than 2kb/s speed, that is very slow or break down 2G internet connection and useless for me. Even the tower distance from my office is less than 200 meters. Due to this worst internet service of Airtel I bear lose of Rs. 500.00/day. So I greatly request to INDIAN CONSUMER to make penalty of Rs. 500/day on Airtel. Kindly help me to come out from this tragedy. Thanking you. Yours sincerely: RUSIT CHAUHAN ADD:V/P MEWANAGAR TEH. PACHAPADARA DISTT. BARMER RAJASTHAN INDIA PIN 344025 MOBILE NO. [protected]

I launched a complaint with Airtel customer care and nobody is interested in solving. My complaint is about network issue and One Time Password (OTP). When I was Airte pre paid user, there was no problem in receiving OTP. From banks and others. A month ago I switched to post paid connection. Since then I'm unable to receive any OTP. A launched a complaint, took follow up for 2 weeks. Every time I used to call Customer care, executives used to commit me to provide solution in few hours. My last call to 198 was 18 days ago. No one has called me to date. Second complaint was regarding network issue. In my office everybody has Airtel postpaid connection. But only with me connection used to get dropped for 3-4 seconds while I'm on call. I changed mobile. Problem was still there. I launched a complaint for that as well. Customer care executive said technical team will call you in 24 hours. As I said above is been 18 days to my last call to 198

I bought my 2 sim before a week. Still it is not activated. E no is [protected]in the name of vijayalakshmi and [protected] in the name Saraswathi . Why it is not activated still? Already I gave one complaint. But it is not attended please do the needful as early as possible.

Dear folks, I am G Ramdas. My Airtel prepaid number is [protected] from the Karnataka service region. I have activated "58 Rs - 1GB 2G data for one month" offer through USSD *121*1#. According to the offer, I am supposed to get 300MB instantly and remaining 700MB within an hour. But, only 300MB got credited. Remaining 700MB did not arrive at all. And the 300MB which got credited is only valid for 7 days. Airtel is having an option to check current offers called My Best offers by dialling *121*1# The USSD options shown is given below: Press offer no. to know more1 - Rs58=1GB 2G, 30D2 - 18=150 loc SMS3 - Rs55=Rs55 FTT4 - Rs165=1GB 3G, 30D5 - Astro on Demand 99 Main Menu, 44 Back After sending option 1, I got the following response: Press 1 to activate this offer. Rs58=1GB 2G data, 30 days. 300MB instantly, 700MB in 1hr on airtel. To get the offer, dial *121*1#. Offer till 29-Sep-14. I called 198 only to find out that they are disgusting. They say "such offer does not exist". Moreover they say that I am providing wrong information. They misguide me after repeated calls also, I have not been able to get the issue resolved. One customer care guy even told me that it is not 1GB offer but it is revised to 500MB offer and it is already credited to my account and started speaking harshly. This kind of behaviour from the customer care personnel drive me insane. They just keep on transferring calls for no reason. Trust is the cornerstone of any business and cheating customers outright this way is not an ethical practice. I request the concerned people to take note of this issue and prevent such things from happening which will tarnish the image of such a reputed company.

I had bought a sim (no-[protected]) worth Rs200 aBout 3 weeks ago. It is still not activated. Customer care lines are not giving proper answErs in this regard. I am calling there contInuosly . It is sorry to say that ur SerViCes r ReaLly bad n m really very Annoyed

I Have purchased 3g dongle on 20/08/14 and it was told that it will take 1 day for activation but nothing happened and on 21/08/14 i spoke to customer care executive, they transferred my call from one department to another and then an engineer from Airtel came and he asked to wait for 5 days, and still no good, i paid 4300rupees in advance for 6 months and customer care executive keep on transferring my call to one desk and then supervisors, i think that they cant get this sorted, its been 01/09/14 and still no good and no one is able to resolve the issue neither provide resolution, as it was clearly mentioned that it will take minimum 90 to 120 days to resolve this issue which is unacceptable as i wont be able to use this service. . Today its 06/09/014 and till now i cant use my Airtel 3g Internet service and Airtel agents notified that if i cancel the services, they wont refund my amount which has been paid in advance, this is really not acceptable, as they cant resolve the issue with Internet as they need to install an equipment in my area which has been mentioned by an engineer who visited premises so can this consumer forum help me with this, i actually don't want to cancel but i cant wait 3 or 4 months to get my Internet services up and working and till then no service at all.Infact i dont want any kind of rebate as well but then atleast they can refund the advance amount as airtle cant resolve issue in quick time and time frame mentioned to resolve which is not a guaranteed time is 90 days or more than 120 days

This is ShanmugaSundaram Krishnan I brought new 4G connection broadband from Airtel(connection number - [protected]) on 04/09/2014, all kind of verification done and still my connection not activate and they are not giving proper answer who one market and verify those numbers given below [protected] [protected] [protected] [protected] [protected] Thanks and regards Krishnan [protected]

Ref: My 4G number [protected] My complaint number (service request[protected] dated April 7th 2014. I was told there is some issue in the network in my area and the most i would have to wait was 3 months. Their technical engineers had come to my place to verify the problem and had mentioned there indeed was a network problem which would be resolved. Its been 4 months now. My problem has gone from bad to worse and I am fed up of all that I have to go through, trusting the so called AIRTEL team. Inspite of all this I have been paying my 4G-postpaid connection bills regularly assuming that services will be rectified after 3 months as was promised by their technical team. I have been waiting for a call for an update on the service request number...Surprisingly today when I called up service support today, they mention there is no service request open... Now I am helpless with their 4g connection, paying 1200 per month, with frequent disconnection problems low download and upload speeds. I would rather have gone in for some other 3g connection. The biggest mistake was to trust your customer service technical team with my problem. We customers are not stupid to listen to their crap that such a complaint does not exist.Whereas Its been only one month since i was updated that the problem will be resolved very soon. Now If they say that the complaint number does not exist then give me the proof that the complaint has been resolved. Dilip Menon [protected]

Hello, I am a resident of Kokkarne and living in the city limits also Airtel Customer since many years. As I relocated to this place recently I find the network coverage of the Airtel is very poor even though we are not very far from the tower. Though 3G is not being provided the signal strength is so low call getting cut while speaking indoors and No Service flashing intermittently. Its either poor maintanance or the low transmission power. Many within the area of Temple and Biridge complaining the same and later on opting for alternative service provider instead of letting the Airtel know about the poor quality of service. Hope concerned may look in to the matter at an earliest date and fix the issue. Thanking you, Vishwanath Kokkarne, Door# 4-12, "Anugraha" Near SDP Temple, Main Road, At: P.O-Kokkarne -576 234. mail - [protected]@gmail.com. Contact- [protected].