Airtel Complaints & Reviews

This is the worst customer service. Even after giving the complaint also the amount is deducting the more then the call rate. Last Sunday (13.7.14)I was called to customer care regarding the higher call rate. I have recharged with RC17 but the amount deduction is more than the call cost. To day(19.7.14) for 10:56 min Rs:16:40 is deducted. Please take the necessary action.

Hello Team,

Please request to cancel this recharge due to its a case of Cyber Fraud.

Some one took my fathers accounts details and made multiple payments online, please reject this payment transaction immediately. we made FIR against this guy.

If possible please provide more information about this user due to he made payments from my father account of 1.5 lakhs.

User contact number [protected]


Regards,
Nilesh Rastogi
[protected]
[protected]@yahoo.com

Dear Chinamay Kulkarni,


This is in reference to your email dated 10 July 2014, regarding the services and port-in for your mobile number [protected].


We would like to inform you that, At airtel we believe that our customers' inputs and/ feedback helps improvise our services and ensure that we strive towards achieving customer satisfaction.


We wish to assure you that we have registered your feedback and would be working to ensure that this is incorporated in our service delivery in future.


We take pride in enhancing our customers with our response and friendly approach. It has always been our constant endeavor to ensure, that our customers are delighted by our inimitable approach.


Also, we would request you to kindly visit our nearest airtel relationship center (ARC) for port-in.


airtel regrets the inconvenience you have experienced.


Please do write in for any further assistance.


Customer touch points:


Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7


Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday.


Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday.


Please visit our website www.airtel.in for a range of products and services.


Yours sincerely
Shashank Shekhar Rai
Nodal Office
bharti airtel limited


Click here to provide the feedback

https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=404046B3CCCD CB417B0D0325CBDCE305AA5E92B5090CD 4 5 A 8 F7098FE 3&refno=Ref06459873

"If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details


[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: nodalofficer.[protected]@in.airtel.com
Cc:
Sent: 18/07/2014 09:57:50 PM
Subject: YOUR CUSTOMER CARE MIS BEHAVE WITH YOUR VALUABLE CUSTOMER

SIR,
TO Day i m going your maninagar ahmedabad office for inquiry about my
portability
status
but your executive not give proper answer and misbehavier with me
your executive name
Chintan parmar
my token no 15 dt 18/7/2014 time 16.12
they have talled me do any thing (je thay te kari lo)
what action taken on your executive by you tell me urgent
other wise i will complain to police
or legal action about co. and executive
Harish DAVE
[protected]
[protected]

(2)
actually i m going to inqury about my portability from vodaphone to airtel
pl also tell me my status and provide me my sim card my vodaphone sim
card is deactivated to day but still i m not receive my sim card of
airtel...?
my detail are as under
mo no [protected]
req no is vg191456 dted 17 jul 2014
pl do as early as possible i have no sim card and mo no
Harish dave
[protected](??????????????)
[protected](bsnl)
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

Sir, im RAVIPRAKASH SHARMA, using [protected] mo no.of airtel. While today im accessing the internet adult jokes and images, the DisplAy shows wheather ur over 18, the option giveI n In yeS or no, I clicked yes, same time i got msg.from airtel, thanku foR actIvate supErcombo pack.u have charged rs.35, for 7 days. Sir here i wish to inform u that, I dont know the meaning and uses of this super combo pack, then how should i activate this pack.When i called to ur executive about, dEduction they replied me that we are not able to refund ur amount, but herE i reMind u that im using aIrtel internet, for which i paid amount for accesing internet, not for paying any stupid subscription, i want to ask u that who is resposible for deduction, ???? IS iT airtel oR any other party Through airtel who looted the customer.Indirectly by airtel or directly third party? Only here i request u tHat for refunding of abOve aMouNt, , and not to do these fake things with customers. Thanking u RAVIPRAKASH SHARMA

Hello, I wanted a smart sim for samsung s5, but was told by airtel relationship center that first I must apply for mini sim, and after activation re-apply for smart sim. they had no forms with them, so I went to pretail outlet to get one. after activation I went to airtel relationship center and was said that only smart sims are for postpaid connections and not for prepaid connections, so I got new micro sim for Rs.50/- from airtel relationship center for number [protected] at yelahanka, BB road, Bangalore-64, on 16/07/2014.I was said that it will be activated in 4hrs, but till now it is not, I visited again 2day at aroung 5pm and was told it will be done in 2 hours, but still its not activated.please do the needful, as my work is hampered. and today the person at the center kept my mini sim of the same number. hoping that the sim activation will be done asap and I will be saved any further loss as my clients are unable to reach me.

Hi, This is Atul kumar saini. I have taken one Airtel postpaid mobile connection on 14.07.2014. The number allotted for me is [protected]. I received the new connection from airtel executive who delievered it at my office, the executive gave me a payment receipt from Virmani tele solutions, Gurgaon. The executive told me that the SIM will be activated within 24 hours at any cost. As of now the SIM is not activated. I have contacted the 121 customer care more than 3 times. The reply I received is that my request is not updated on the system. It is not my fault. I dont know why this much delay in Airtel for address verification for a single Postpaid connection. I thought of taking another postpaid connection from Airtel for my cousin. Now I dropped that idea. There is no meaningful reply from Customer care also. All fake commitments that customer care is working for 24 X 7. I have also tried on helpline number of the office[protected] from where I received new connection but nobody attended the Phone Also, if i call on their numbers they cut the call. At last I asked them to cancel my connection as it takes too much of time for activation.I got frustrated too much with the way they treat their customers. I am also a airtel prepaid user from last 10 years.This is how the Airtel company is treating their customers.

My credit limit is Rs 1000. The bill generated was of Rs. 1378. There was no intimation sent that I was nearing my credit limit. Also, when I checked the unbilled amount using *121*2# and it always showed around Rs 600. So, I was not alarmed about exceeding my credit limit. This has happened earlier as well when the bill generated was of around Rs. 6000 and I was told that it will be ensured that I will be intimated the next time I near or exceed my credit limit. This cannot be tolerated as it has happened one too many times.

i have recharged with whatsapp pack 43 whose validity is 30 days. but when i queried customer care that why my balance is being deducted when i use whatsapp, the executive transfered my call to senior executive, the senior said that technical team will contact me about this problem, but no one contacted, no reply from the company. my mobile no is [protected](portable number)

We would like to draw your kind attention to the subject where in the captioned mobile number is receiving frequent calls and messages for outstanding payment around 44-45 K INR while the same amount was paid vide cheque # 967992 dt 30/5/2014 of Oriental Bank of Commerce & same has been cleared in the Bank on June 7, 2014
For Mobile #[protected] there areis 2 relationship ([protected] &[protected]) numbers created from your end and we understood that the payment was showing outstanding till date against one of these numbers as a result of which the holder of the mobile no is receiving 3-4calls from your Customer care with occasional disconnection of outgoing communications.

Please note that this number belongs to senior most person of CSA group, India and this frequent disconnection causes a huge loss of our business and reputation.

We demand a clarification fromAirtel as to why you will not be penalized for this erratic and unprofessional approach to your customers due to faulty account management system at your end.

I have purchase a rs.20 recharge coupen of airtel. But at a time on scratching its pin no begining 2 digits damages . I contact with airtel coustmer care but the said not give positive response.
So help me
Details:-
Pin no:- begining two digits damage after [protected]
Seriel no:[protected]
Value:- 20 rs.

Hoping to get a positive response from your side

I gifted a caller tune to a number at[protected] at 12-02 am, also i choose a caller tune for my number. But the both were not activated. i called to 121 which is chargeable. but the customer service executive told me that there is no information because of system upgradation. after that i called at[protected] at 12-07 am. my reference no. is F[protected]. but the customer service executive asked for the adress and e mail id for the other number on which i gifted the hallo tune. when i asked for the reason he became silent.after that i called again but they again told me there is system upgradation and they have no information about anything. my complaint is that it is a paid service. 50 paisa per 3 min. i called and there is no solution. i charged Rs 15 for the halo tune gifting. but there is no halo tune, but harassment from the customer service executive.

I hold this number [protected], which is an AIRTEL Bangalore Prepaid number
Purchased this SIM in April 2013 while I was in India.

Currently I reside in USA and I had locked this number for a period of 1 year via the Airtel online locker service in May 2013. All my correspondence in India is via this number and I last used this number in May 2014 while being in USA

After 2 months, I re inserted my SIM today (July 17, 2014) and my SIM is not active. I tried reaching the customer care but they were unable to help.

This number is very critical for me since all my India services have been updated with this number and I am unable to proceed with any India work without this number.
I had already lost my earlier Airtel number in 2011/2012 since I hadn’t used for long time but this time I was very careful to keep it active by locking the number. Still it seems to be deactivated.

Could you help please help in reactivating my number. If I need to pay a fee to do this, I can pay it online.

Thanks,
Sandeep

Sir, I proposed to migrate from the present Telecom to Airtel. I had approached the Airtel office at Gandhinagar, Bangalore. I was directed to approach the counter, where a person medium height, slightly bulky was sitting. I told about requirement of migration to Airtel prepaid. The person told me "don't go for pre-paid" and go for post paid. I told about my requirement and told pre-paid only required. The counter person was adamant and finally that there is no stock of prepaid sim. The person's behaviour was that he was least cared for the customer's requirement but wants the customer to follow his words.

I am an existing Airtel user, A/c No [protected]. I had initially taken only a 6 month connection. After expiry of this period, company automatically extended my connection on monthly basis without my prior knowledge. In January '14, on my complaint, they agreed to settle all my previous outstanding amounting to Rs. 2896/- against payment of Rs. 1796/- (i.e. Rs. 1100 waiver since connection was extended without any prior intimation and I had not even used it for the entire period) and a new 6 monthly plan expiring on 27th July '14 for Rs. 4496. I have this commitment in writing from Airtel. The payment were made by three cheques amounting to Rs. 898 x 2 and third cheque of Rs. 4496 on 31st Jan. Now in May '14, to my utter dismay and surprise, the connection got suspended for outstanding dues of Rs. 2197 and since then I am being regularly harassed over phone calls and smses to clear this due despite my plea that my outstandings were all cleared when I made the three cheque payments on 31st Jan and even having a mail in writing from Airtel that this clears my all outstanding till date and new half yearly plan is activated to be continued till 27th July. I obviously did not make payment of Rs. 2197 as being claimed by Airtel since this is a clear violation of our agreement. My pleas and explanations to Airtel Customer care on the matter is to no avail as they are refusing to acknowledge that there was any such agreement made by the company despite their written word and even after escalating the matter to their Appellate authority, the issue remains unresolved. More so, yesterday I get a letter from Airtel claiming their outstanding amount and threatening me with legal action if I refuse to pay. This is an extremely condemnable and unscrupulous act on their part as they are refusing to listen to my side of story and keep insisting I clear this amount. I have grown tired of explaining this matter to Airtel and would be extremely grateful if your forum could take up my grievance for redress.

My plan change from March without any information. My current plan is Corporate plan. so i want 2 change it & want 2 same plan which i have before March. i also complaint before 1month but no action taken from airtel site.
my airtel no. is [protected]

Respected Sir I am using Airtel Postpaid Coorporate Plan Rs. 125 Monthly since 1 & half year on my two mobile nos [protected] & [protected]. This company sometimes changes my bill plan without any notice. Hence from April 2014 this company changed my bill plan from monthly Rs. 125 per month to 149 per month. This bill plan is very different from my previous bill plan. So it incurred me extra losses due to change in the criteria of calculation of tariff. So I was not able to pay the bill after April 2014. But the company disabled my outgoing facility from date 14.07.2014. I requested the Customer Care to change the bill plan to previous one. They changed it but not from the April 2014, they changed it from June 2014. So it is a request to you to let my bill of the months April & May be recalculated for the months of April & May. And my outgoing services need to be resumed. So that I could pay my bill.

Hi, I booked an Airtel broad band connection on 19th April 2014, and paid Rs700/- for the connection charges, reference is Tblr6827761.But I do not get connection so far.I have been using Airtel mobile connection more than 15 years.This time only I have been facing this kind of issue. Even I have been made a compliant so many times no one respond me properly.Nilanjan, he is an Airtel executive, who collected my money. His contact number is [protected]. Whether I do not he is an Airtel executive or not. Once he collected my money, he did not pick up my call, whether I do not to whom I contact for my area.I am staying Ashok Nagar, back side of the Garuda Mall. Kindly help me to get connection or refund my amount. Thanks Rex

Hi, This is harshit.i am using the airtel no [protected] which is ported from vodaphone 2 months back in mumbai. Airtel have barred my outgoing call for in the basis that my vodaphone bill is unpaid which as per my vodaphone records i have cleared all my due.today ie 16th july 2014 i tried calling the airtel call centre, but they added to more to my problem by repeatedily dropping the call when i asked for the call ref no.people who attended my calls were wasim.akshay and ankita..they have no clue why they have barred my call..and they just have one answer that they will get back to me in 4 hrs...its been a pathetic experience using Airtel service...they have untrained and rude people to reply to your queries.someone pls help me out as i am out of town and unable to make any call...once again i would say airtel is pathetic and full of rude and novice employee...i wish i was using vodaphone. Regards Harshit kumar [protected]

Since many months airtel is providing wrong recharge information on its website. Even after giving so many complaints.. They are not doing anything to update the information. Every time I did recharge through airtel's official website I got something else on my number than what is mentioned on their website... They are looting many customers daily just by providing wrong information on their website.. I dont understand what to do and how to stop them from doing so.

Airtel has jacked up my bill all of a sudden and blaming it on my data usage. Nothing has changed from my end same phone, same apps's (data usage), i also have a 98 RS data plan and my bill used to be 400-600 every month and all of a sudden they have increased it to 1369.