Airtel Complaints & Reviews

same concern but its appreciated if someone share what is AirTel - the SP response on this matter.

My mobile No.[protected]- Airtel Prepaid Mobile. My balance deduction Rs.10/- on[protected] and on[protected]each Internation SMS Rs.5/- international phone no.[protected]). I am not doing any International SMS. This Airtel System problem, Please rectify and refund me.

Till now i cant use my Airtel 3g Internet service and Airtel agents notified that if i cancel the services, they wont refund my amount which has been paid in advance, this is really not acceptable, as they cant resolve the issue with Internet as they need to install an equipment n my area which has been mentioned by an engineer who visited premises so can this consumer forum help me with this, i actually don't want to cancel but i cant wait 3 or 4 months to get my Internet services up and working and till then no service at all.

I activated 3 g service in my mobile but I am able to use only GPRS. 3 g network not always available n DAT 2 slow. I went to customer care but they didn't paid any attention. I called customer care BT they said that my handset is not 3 g compatible. What a joke !!! I am using reliance 3g n DAT is working in my mobile - micromax canvas a1 (android one )
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Airtel Representative cheated me Rs 200/ by givinf fake Government scheme. All Gov Employee Please note

Complaint to [protected]@in.airtel.com
Date 21/10/2014
Sub :-Fraud by your representative Mr Rajeev Srivastav who's Mobile
No.[protected]

Respected Sir,


This is to inform you
that above name person visited our office situated at S K Patil Mun. Gen.
Hospital Daftary Road Malad East on 21/10/2014 who came with bunch of sim
cards calling himself as a representative of Airtel mobile company and showed
different schemes for government employees one of it was Rs 199/ month (EBU -
199)in which unlimited calling to all mobile, landline, std calls and even
local and std sms were also free for one month for prepaid airtel mobile. Since
I am a prepaid customer of airtel (mobile no.[protected]) I
took that scheme and paid Rs.200/- toward recharge..


He filled form no. MHB
5537278 and gave me the same no receipt .Now he is not responding to my call.

The details in my
receipt is as follows

Receipt No. MHB 5537278

SIM No.13772

Plan EBU-199


I called customer care .
representative replied that no such schemes are available in the company and
report this matter to higher authority, hence this complaint.


There is no value to Rs.
200 in the market but customer is losing trust on company and that makes the
difference.

Hence company should not
appoint such people who can do fraud in the society on the name of company.


Waiting for your reply
on

[protected]@yahoo.com


Complaint reference no. is OT[protected]


Complaint to - [protected]@in.airtel.com

Date – 23/10/2014

Respected Sir


Today your senior representative had
a talk with me on above complaint reference no. and promised me that he
will speak to the concerned fraud person and he will return my amount
Rs.200/- back after his (culprit) visit to my office .


But after a talk I received two full
recharge of Rs 100/- (Total Rs.200/-) which I never asked for.

If you cannot provide me the scheme
promised by your representative there is no other option of refund of same
amount.


hence I once again request you to
refund the amount at the earliest or else I will lodge the written complaint of cheating against your Airtel Co.
representative. to Senior Inspector Of Police, Dindoshi police
station, Goregaon West.

Complaint ot nodal - Reference number is CEXCL[protected].


As
asked by Mr Anil sharma i sent all documents by email on 24/10/2014 at 5.27 pm


Sub
- Cheating from You


Respected Sir

I received SMS today at 5.07pm
stating that you have activated for full talk time offer for this month and
deducted Rs 25 from by balance. But this is to inform you that I was sleeping
between 3.00 pm to 6.30 pm today

When I was sleeping how can I call
customer care and activate for full talk time. If you see my previous recharge
details you will find that I have recharged rarely. If I am recharging rarely
how can I activate for full talk time for this month. This means that it is
cheating from your side. I called customer care at 6.30 pm for the reason, but
he could not answer my question and also he was unable to answer the two top up
of Rs. 100/- each which you have done purposefully to protect your
representative who has cheated me for Rs 200/- by showing fake scheme

I hereby request you to deposit
Rs 25/- plus calling charges to customer care as it is mistake from your side
and deduct Rs 200/ from balance and tell your representative pay me back
cash of Rs.200/- which he has collected from me by showing fake scheme.
(Refer complaint reference no. OT[protected] as if you cannot give
me offer for which you have collected money then you have no right to do top up
of same amount without my consent.

Waiting for your positive reply or
else I have full liberty to move ahead with further legal action

Respect your valuable customer

Dr Prakash G Kajrolkar

Mobile No. [protected]

Alt Mobile No. [protected]


appellate.[protected]@in.airtel.com

Date of complaint – 26/10/2014

Sub - Fraud by Airtel representative & poor respone by
your suordidate in handling this case

Inspite of giving all the documents, there is poor response from your sub
ordinate to handle the complaint. Infact it is observed that they are trying to
protect that culprit.

Complaint

Nobody can carry bunch of Airtel sim cards packets without
company's authority.

Company must be having record of Name of person whom they have
given that series of card.

But company is not taking any efforts to find out that
person whom they have given bunch of Sim cards .

If company is not having record of it then company is responsible
for all fraud . Infact I will say that Company is giving support to people
who are involved in such crime.
& If it is so then mattrer has to be informed to central ministry, Please
note

Atatched herewith copy o proof for your information and necessary
action Please