Airtel Complaints & Reviews

Dear Sir, I have ported into Airtel Network from Vodafone Post paid in April, 2011. But recently on[protected], when I requested for a SIM replacement, I came to know that my number which I am using from more than 8 years is not my name and on someone else name. When I requested for change of address they have asked me to drop a mail to nodal office and after getting a reply take a print out and come back. I have mailed my details to given mail id nodalofficer.[protected]@in.airtel.com on[protected] and got reply from this mail ID on[protected] stating that I can change my address details by submitting a copy of the mail, ID Proof and Address Proof. I went to Airtel Relationship Center, at CBM compound, opposite HSBC Bank on the same day and requested to change the details. They have given a application to fill and given a new SIM and informed me that my number will be deactivated next day and will be activated with in 4 days. But my number got deactivated on[protected] and did not activate till date and giving very careless reply that they do not know when my number will be activated. I tried sending mail to nodalofficer.[protected]@in.airtel.com but no use. I am using this number for all my bank accounts and personal use. Now I am not able to make any online bank transactions as this is my registered mobile number for all my accounts. Please solve my problem.

when my sim is receiving messages in inbox.the is nothing shown in display.it only shows message downloaded.what type of service is this??i have changed my handset and still the problem is same.and another problem of my sim is that there is 198 and 121 customer care can not connect any person to talk.when i pressing number 9 to talk with the customer care the automatic system shows it wrong.but when i doing the same thing on another airtel sim is works well.so definatly the problem is in system.so do something and solve my problem. thank you..

Dear Sir,
From Airtel I had broadband connection, From the day broadband was installed there were continous outages, for this reason I asked them to close the connection, they promised to improve on the same and I paid them two month bill.

But things did not improve, and continued as before, the connection will be on for some time and them will go dead.
When they called for bill, I told them the problem and said I do not want there connection and asked them to close it. On this I am told to call 121, when one calls 121, there are menu, sub menu, sub menu and after trying couple of times I gave up. I continue to get call on bill payment, they does not entertain call for closing connection, or registering technical issues.

My broadband connection number is[protected]

Amit Sharma

I had applied at an airtel retail in kharangajar, jamshedpur, jharkhand for rs 19 power recharge on my phone [protected] on 18.01.14 which claimed to make calls at 1paise per second ... but TILL DATE NO SUCH POWER HAS BEEN ACTIVATED... the calls are consuming more money...NOT AT 1PAISE/SEC!!! I SIMPLY WANT THE RS 19 POWER TO BE ACTIVATED IN MY PHONE IMMEDIATELY!!! OR ELSE I WANT MY RS 19 BACK!!!

I am one of the valued customer of Airtel for years having number[protected]. But due to the incidents I face I regret and feel bad about the poor service and support provided by you guys. I would like to let you know the incident which happened and the consequences due to that. I am CEO of a dynamic information security startup. I was out of station and there was a important business meeting which is mandate to be attended in Blru. Since I was unable to attend I sent an SMS to my employee ([protected]) on Jan 8th 21.52pm to attend the meeting and the SMS was not delivered to him.

i am writing this mail with lot of frustration, i got my Airtel 4G connection on 25/01/2014, from the very first day the speed is not more then 1mb/sec against the promise they have made 4, 0 mb/sec. but as the days passed the speed is around 150 kb/sec, from the very first day of the activation i have been complaining about the same, the funny thing is Airtel people when they want some verification to be done from there side, at that time my number is reachable, but when they try to reach me for issue related, they say that my number is not valid.this is the reason they are giving.And the most funny part is when they give demo with www.speedtest.net the speed will reach 40mb/sec, i think they have some contract or pay some money to the with speedtest.net website, so that they can fool people around by showing the high speed.so i think airtel is no more interested in solving my query, so i will not be paying any bill for the service which i was not provided.my details 4G no: [protected] Location : Bangalore Contact number : [protected]. Airtel is worst service ... simply don't fool people around for the sake of money... instead try improve the service..so that people build confidence in your products.

I have a airtel digital connection with Cus ID: [protected] which is installed at my Chandigarh residence. An alcarte package was active which amounted to Rs 168 (incl taxes) I recharged Rs 310 and requested the customer care rep on telephone to change the package to South super value (Rs 175). It offers additional Malayalam and malayalam 2 top up as complimentary. However, they told me that it cant be activated since I am not staying in the north. While I belong to South, I am in Chandigarh since I am in the IAF and stationed for few years in Chandigarh. I am forced to watch north Indian package. It is ridiculous to restrict customers from watching thier choice of channel irrespective of whether they stay in any part of the country. I am not in Chandigarh out of choice. This is discrimination and poor policy on part of the airtel company. Pl resolve Suji Nair [protected] [protected]

I claim for cluster care dedect main balance without used.my mo. No.[protected]. Amunt is dedct 170.so claim for 121 but not respond &claim for 198 but so representing behaviour is missbehavier name im Mr. Prakesh time is 2:17 p.m. today. Please solved my claim.

Dear Sir, This is second time I am writing to file against Airtel as I get no response so far for my 1st complaint dated 21st Jan 2014. Following is the link of my 1st complaint: http://www.consumercomplaints.in/airtel-dth-no-proper-service-and-need-to-take-a...⇄ It was told by the Area Manager that my problem will be solved on 24th Jan 2014 (7 - 8 PM). But no response from anyone so far. This is indeed a real problem from airtel for not taking any action on thier people. (I consider the issue like this: Now area manager also supporting his service engineer (who is the actual cause for this complete issue). But what is the necessary action taken on this issue & on these people (Area Manager & Service Engineer) from Airtel.) I can't wait beyond this point. Need some justice. Please do the needful. Regards Chezhiyan [protected] Costomer ID: [protected]

Sir, I am recharging my Airtle mobile no [protected] with rs.50 but recharge not done even amt deducted with my bank account. so please do the needful mobile no [protected] ezTrack ID : EGFJXT04659773 Amount to Recharge : Rs.50 Service Provider : AIRTEL

For last few months Airtel has been doing Fraud with Customers If you online recharge your mobile for 300MB, it shows that you get a validity of 30 days but they are only giving a validity of 21 days. All the customers who have been recharging online, do not know about this and their validity expires in 21 days. Airtel is takin 30% money extra from consumers by doing this way and in last few months they might have generated a lot of revenue doing this since consumer is not aware of this. I lodged a complaint 2 times but no action was action and today also their website shows that if you recharge for 102 using exclusive web offer, it shows you will get 30 days validity. [protected] On 3rd Jan 2014 I recharged my mobile from internet and I got 30 days validity but it expired on 23rd Jan. I called Airtel Customer Care and they told it's a bug in the system and you will only get 21 days validity. I told the person if it's a bug then you should inform the customers, are you fooling customers by showing wrong information and taking more money ? The guy did not listen to me His name was Zabiulla Khan Mohammad - [protected] On 25th Jan I again recharged online and website showed me I will get 30 days validity but again I got 21 days ? Why is Airtel doing this FRAUD WITH CUSTOMERS ? Airtel has taken more money from me and from all the customers for last 3 months in India who have recharged online. Please escalate this case to consumer court and strict action should be taken against these companies who are taking more money and making lakhs of profit by fooling customers.

I have raised a request to deactivate my broadband connection on 16.01.2014.Please disconnect my connection immediately as i will not be responsible for any due payment if any.
My details are as follows

Airtel Broadband account no :[protected]
Fixedline/Broadband Number : [protected]

Address:
C/0 Amrita Srivastava
#29, Saradha Nivas, 2nd floor, 21st Cross, Jangamappa Road, Near Chavara Church
Behind Rama Temple, Ejipura, Bangalore, Vivek Nagar Post 560047.
email: viv.[protected]@gmail.com

Hi There,

I am Karuppasamy P, living in Chennai. Once I received a call from Airtel representative, in which they have described a plan which attracted me. The plan as follows

Monthly Payment Rs: 300
800 calls per month
Calls b/w a particular number is free for 24/7 (have to pay Rs 100 pm).

I have selected this plan and said ok to the representative.
She sent a sales representative to my Office. And he collected 500rs as Deposit amount and required documents to activate the network.
He said that the network will be activated within one week. (it was happened on November 1st week).



After one week one representative came to my home for address verification. I signed in a form. Then he said will be activated within a couple of days.

After two days, a call came from them said that the proof verification failed and asked me to submit another copy of proof. I did.

And then there is no news from them, I was waiting until December 15th. Then I called the representative who collected amount from me. He gave me their office number. I contacted the number. A representative attended the call, I told him briefly. He said he will take action, will activate within a week. This was happened in end of December. I was waiting until January. In the first week of January I called the same number, and the same guys told me that it will be activated within next week. I said, no I don't need your service, just refund my amount.

He said, ok I will take actions regarding this. And by next two days I called him, and he said it was processed and the amount will be reached to my address within next 15 days. This was happened by Jan 7th, 2014.

Still I didn't receive any calls, amount from them. So I called him today (27th Jan, 2014), and still he is responding irresponsible. I don't what to do.

Still it is not yet activated. And there is no proper response from their side.

Can you guys help me to solve this. I need my money back, Rs 500.


My Details as Follows:
Name : Karuppasamy Pandian
Mobile No: +91-[protected]
Chennai -600040
Proof that I am having: Customer relationship form.

Form No: TNPA 806677

Hi,

I am facing issues with Airtel. When I asked for the help, they simply like to reply whatever they like to but not about the actual problem. Kindly help me in this case. Following is the full conversation with Airtel
I have paid the money for the bill which I haven't used

=================================================

Namaste!

You wrote in on[protected], expressing the concern regarding the outstanding amount for your airtel Data card number [protected].

We thank you for writing to airtel and welcome the opportunity to assist you.

We would like to inform you that your airtel mobile number has been permanently disconnected with effect from[protected].

The summary of the breakup details:

Invoice dated:[protected]

Monthly Charges 950.00

Discount -100.00

Late Fee 100.00

Taxes 105.06

This Months Charges 1055.06

We would like to inform you that there is an outstanding amount of Rs.173.04/- on your account as on[protected], hence we request you to clear the same at the nearest airtel relationship centre to initiate further action in this regards.

Attached is the list of airtel relationship centres for your reference.

We hope that we have been able to fulfill your request suitably.

Please do write in for any further assistance.


Yours sincerely,
DEEPASHREE DP
Customer Care
bharti airtel limited


Click here to provide feedback

Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction

https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=799AE7116AAB...⇄


[protected]Original Message[protected]
From: t.[protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 23/01/2014 11:56:47 AM
Subject: Re: [|BAL|Qrc123011409010526012999|]

Hi,

Please don't give the answers without reading them
For one of the concern, you are saying it as address verification is
compulsory, we will do it.

But the most important thing is the following one. Can you please look into
this issue

The important point that you should understand is
1. Whatever I paid 1500 rs and the bill amount 173.04 what you are talking
about is purely and solely due to the mistake from airtel side. I didn't do any
wrong.
It's only airtel didn't do the requested action and moreover asking me to pay
the bills (eventhough I am not using it)
2. Will you try to understand the problem? and who caused it? or keep saying
pay this pay that?
3. If it's the issue with Airtel, how Airtel will ask me to pay bills?
4. When I called the customer-care person's Manager, hope it's you, you said to
send a mail to [protected]@in.airtel.com for refund of my money via cheque. But now you
are not at all talking about these?


Regards
Harathi


On Thu, Jan 23, 2014 at 11:51 AM, <[protected]@in.airtel.com> wrote:
Namaste!

We understand from your previous email, expressed concern regarding the delay
in activation of your airtel prepaid mobile number [protected].

Thank you for your email to airtel and the opportunity to assist you.

At airtel, we enforce the most stringent security measures and it is our
constant endeavor to provide you with better service. In the interest of
security, connections failing to meet verification details are restricted for
activation of your airtel mobile number.

We request you to contact the airtel relationship centre/Dealer from where you
have requested for migration from postpaid to prepaid to assist you better.

We hope that this response has addressed your query suitably.


Yours sincerely,
Vidhya V
Customer Care
bharti airtel limited


Click here to provide feedback

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction

https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=2566ABD42E6F
94F4137996F7 2 3 8 87B9EFF A6DED69AAED107695FE 3 2 A C F 7 C
F7492F11C65AFD9&refno=Qrc123011409010526012999

"If you are not satisfied with the resolution of your complaint, you may
contact Appellate Authority with the SR number. Please click on
http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate
Authority details.


[protected]Original Message[protected]
From: t.[protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 23/01/2014 09:27:26 AM
Subject: Re:

Hi,

When I dial 59059 for verification, it's saying not a valid number. What should
I do? Please help me

The important point that you should understand is
1. Whatever I paid 1500 rs and the bill amount 173.04 what you are talking
about is purely and solely due to the mistake from airtel side. I didn't do any
wrong.
It's only airtel didn't do the requested action and moreover asking me to pay
the bills (eventhough I am not using it)
2. Will you try to understand the problem? and who caused it? or keep saying
pay this pay that?
3. If it's the issue with Airtel, how Airtel will ask me to pay bills?
4. When I called the customer-care person's Manager, hope it's you, you said to
send a mail to [protected]@in.airtel.com for refund of my money via cheque. But now you
are not at all talking about these?

Hope you will understand the issue

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

=================================================


Thanks

i lodged a complain to fraud management but eventually got thru to a customer agent who felt my complain was funny and began laughing despite the fact that airtel does not notify its customer on unsubscribed messages fee. this i must say is a poor gimmick to extort money from customers and to top it up, the customer agent on line laughs to show how unserious the organization is. this is poor i must say. thanks.

From past six year I am using Airtel Sim Card, but last month I asked for the Post paid plan, they call me and ask for document and i have given all required document to airtel executive with deposit amount of 300Rs. before giving Document the used to call daily and ask for document .As soon as i have given document they didnt pic the call and not respond properly . now i told them for refund amount now they are saying we will not give the Refund amount you come and collect the amount or else we willl recharge your mobile number with 249, remaining will deduct for taxes.
this type of false promises and the misguide the out station customer. So please before giving any document you confirm first about company.

This Complain for-- Touchpoint Services, #394, Dr Rajkumar Road, Rajajinagar, Bangalore-10.
Authorized Partners For Bharti Airtel LTD.

I am using airtel number [protected] from last 6 years.Last year around 10 th November 2013 I have converted my prepaid connection to the postpaid. But now I am facing problem while using airtel because of false billing. I have activated 2G unlimited internet service on my number from 10th Nov, 2013. My billing cycle is 20th to 19th. On 19th Jan 2014 9 p.m. I have called customer care to deactivate my 2G unlimited plan from next billing cycle i.e. 20th Jan 2014-19th Feb 2014.But in 20th Dec 2013 to 19th Jan 2014 billing cycle, Airtel had charged me the GPRS charges which is false.In that cycle I have 2G unlimited plan activated so how can airtel charge me for the GPRS use in that cycle.After giving the deactivation request I have not used the GPRS.

Hi, This is Prasanna. I have taken one Airtel postpaid mobile connection on 23rd January 2014. The number allotted for me is [protected]. I bought this from ITPL Airtel Relationship Centre, Whitefield, Bangalore. The executive told me that the SIM will be activated within 24 hours at any cost. Now today is Monday 27th January 2014. As of now the SIM is not activated. I have mailed twice and contacted the 121 customer care more than 5 times. The reply I received is that the address verification on my connection is not yet done. It is not my fault. I dont know why this much delay in Airtel for address verification for a single Postpaid connection. I thought of taking another postpaid connection from Airtel for my wife. Now I dropped that idea. There is no meaningful reply from Customer care also. All fake commitments that customer care is working for 24 X 7. I sent a mail on Friday 24th January. I have not received a reply as of now. Their customer care is not working on Saturday and Sunday. At last I asked them to cancel my connection as it takes too much of time for activation. Atleast for this mail I am not sure the educated Airtel persons will reply or not. I got frustrated too much with the way they treat their customers. One customer care person is saying that address verification will take 7 days. Another person in the next time call is saying that it will take 24 hours. one more person is saying that it will take 72 hours from the time of purchase. There is no uniform reply and finally another person asked me to go and contact the dealer from where I purchased the SIM. This is how the Airtel company is treating their postpaid customers. The number 1 worst customer care experience that I have never had before.

my airtel digital tv is not working from the day when i brought. it is a new connection. i have paid and brought a new connection. after that if i call to toll-free nos it is not working. if called to this no[protected]. if i say my connection is not working. your balance -2000. i told i have brought a new connection. please let me know what is a problem. as per the plan it has to come to 2 months. the day when i brought is not working at all then why i have paid i brought. please give me some i will check and let you know kept for hold 30min. not responding at all. after 30min they are tell we need 24hrs to resolve the problem. it has been 2 weeks till the date. no body is ready to resolve the problem. 20 calls i have made to customer care. now i don't want a connection. i want my money back. i am not happy with the service. card no[protected] BR52002B B[protected] contact no [protected] email: [protected]@gmail.com response the complaint at list.

Respectfully Sir,


Airtel sent me hiking bill in internet, then block my out going, then block my incoming that's why I couldn't make payment middle period. Then a guy named Mr Mallick ([protected]) contact me and ask for settlement with Rs 2200 and he promise me to give the prepaid SIM of that no [protected] after payment. I trust him and paid Rs 2200 by cash. The amount already deduct from my due amount. Neither he made any settlement nor he sent my SIM. For the rest due amount, the other guys ringing me daily. There is no response/answer from Mr Mallick and Airtel.

Kindly take action immediately, I will be glad for your kindness.

Best Regards,

Gopal