Airtel Complaints & Reviews

I have a Airtel broadband cum land line connection at thiruvengadam street, adyar, chennai. The connection is vide a scheme for a rental of rs.1999 per month and speed should be 24mbps upto 40 gb and 512 kbps beyond 40 gb. After lodging multiple complaints with the service department of airtel, there has been no improvement in the speed promised by the company vide the plan provided. This issue has been lingering since last 1 & 1/2 months without any valid reasons being shown by the service provider. Since last 3 days i have been following up with airtel customer care to look into the issue because the speed i have been receiving is not more than 2mbps. They have been advising that their service engineer shall be attending but since 03days no response from their end and the very slow speed is still continuing. This kind of a service was never expected from such a reputed service provider.

from last one year iam
using airtel postpaid with 299 plan in this plan I have 600 local minutes, 600 smsand1gb 2g data.
but
last month I am using 650 MB data bare t they are given 1300 rupees bill for net using.

nearly 10 to 15 times I spoke to custmor care. They r not responce proparly


my number is [protected]

I am Upma Chandra user of Airtel postpaid number [protected] (Delhi circle). On 15th Feb 2014, I asked the Customer Care to activate International Roaming (as I was travelling to Indonesia) on my phone. At that time, the outgoing call rate to India were in range from 80-150 (Max was 150), the rate varies for each operator.There at every hour I used to get SMS (even when I was not using the phone) that my credit limit has been increased. At the end of the month, I got a whopping bill of 6170 INR, where rates as 215 INR per minute were charged to me for making calls to India. I don't understand why they are not charging me as per the rates prevelant at that time when I used the services. I tried reaching customer care folks, but they are hardly understanding. I registered a complaint no 55551610 and got a call back from Airtel, where the guy after listening to my problem said he'd get back again. But It did not happend. I again called the Customer care referring my complaint no. They said "Mam your problem has been resolved, your bill is just fine". How come they mis charge like this and how come they react to my complaint and close it without acknowledging me. I haven't paid the bill yet and now the due date has already been passed due to their delay in response. I want Airtel to recalculate the bill as per earlier rates.

Dear Sir, My airtel cell number is [protected]. Today I tried to recharge 3G Internet service for Rs.28, but it failed and the money got deducted from my bank account. Kindly verify and please arrange to pay back the deducted amount. My email address is [protected]@gmail.com (or) [protected]@yahoo.com Thanks, Wilson Chacko

I have not used airtel [protected] for 6-7 month..i have applied for it cancellation many time..gone to customrcare they say dial 121.they say your no is closed...after every two month the charge..the have not send bill to my email, nor to my home address..they are cheating frawd..How would a customer know about his bill if dey do not send...i want my whole money back not...

Sir, I had been deducted 44 Rs on 28 March 2014 at 1130 PM in the night and 5 Rs on 29 March 2014 in the morning from my airtel number [protected] due to some reason. Sir i want company to refund my wrong deduction of balance i.e. 44 + 5 Rs as soon as possible at my number [protected] .

sir, 2nd march, I hv purchased 2 postpaid connection of airtel, but today[protected], only one sim has been activated. and when I am complaining to customer care ...they are telling me that they are not responsible for this.I am an engineering student of J.L.D. COLLEGE OF ENGINEERING & MANAGEMENT .PLZ do some thing. Mr . Souvik Mukherjee's contact no- [protected]. this man's behaviour is very poor. He told us that he will activate the both sim with in 24hrs at 2:30pm,[protected] ..but he told us lie.when i am asking to activated the line they mis behave and shifting the dates to tomorrow, , again day after tomorrow.again and again. i am suffering from since 5th march, 2014, they hv an office at saltlake, sector -5, infinity building sim's ICCID:[protected](NOT YET ACTIVATED) THANKING YOU Reply Forward

My no is [protected] on dialing the code *567# from my cell a list of internet packs came and i opted for 149 recharge in which 1 gb 2g net was to be given so there was no information about that this plan is to be activated from cell only so i told the shop kepper to do the net recharge of 149 but i got 295 local minutes on my number which is of no use ...kindly refund my money or cancel my plan of 295 local minutes and please activate the internet pack

Im using Airtel 3G connection & my number is [protected].My plan is unlimited 5GB(corporate plan) with fair usage policy which means after 5GB usgae my speed restricted to 2G speed . My billing period is 26th of first month to 25th of next month. On 26th march 2014, my next billing period was started, also my next data period for 5GB also started, but still my speed was not updated to the usual speed of 3G connection. I called many times to the customer care to check what's happened? but i received an answer that my usage shows that i crossed my 5GB limit. i asked bacjk that how 5GB can be used completely within two days, so i asked them to send the usage details that i used in the period of 26th march to 28th march, There is no response from airtel & still my speed is very below average of 2GB speed, i can't open any sites & as an equity trader i can't use the internet to trade my account, so which caused a loss in my trading account.

I bayed sim from nagpur, i am actor, i m from mumbai, sim card number[protected]
airtel mobile number [protected]
shopkeeper told me that sim will activate within 24 hour
i sabmitted my passport copy and voter id copy with my photo
now i am in mp for my shoot work
but sim still not activate
i will be in mp for a month
pls activate my number soon
please help me

Dear I had post paid connection no [protected] at pune I have 299 plan in which I got 1200min for calling .some sms and 500mb Data usage And one 199 Internet plan which a have already intimated to airtel executive for closing . after a verbal communication with airtel . they said that they will make it closed and no amount will be charged from me after that also you send me a bill for 199 additionally October & November may be its human error but in December company did the hike and send me bill like 299 rental +199 Internet +150mb charges as 1500 After that many times airtel executive talk with me but not received me corrected amount of bill on my mail Now you suddenly demand me for bill of actual amount without any correction So send me corrected bill so that I can clear your dues

Hi, I booked for a new digital tv connection by paying online and it has been more than 48 hours that the installation has not been done and neither any engineer has contacted on my registered number. I have called the customer care 10 times till now but still no further process has taken place. Every time I call a new excuse is made. I have even mailed on the customer support id but then also no positive process has taken place. Please see that this issue is taken care at the earliest on high priority. Thanks, Pushpendra Singh Customer ID-[protected] Plot No.95, Shakti Khand-II, Ghaziabad, Uttar Pradesh-201014 Contact No [protected] Email-singh.[protected]@gmail.com

To know the list of incoming and outgoing calls - AirTel Good evening sir, Please send me list of all out going and incoming calls and sms details of my friend cell No [protected] as required me. ( march 1st to 28th)Thanking you sir

I have tried to open to my a/c in airtel but the OTP is not access. That's why i unable to open my A/C for checking my bill summarry. My mobile no. [protected]. Please suggest the right way for easelly aceccess my A/c for view the bill summerry.

Respected sir,

Myself Nirav Oza, I was using [protected] airtel
postpaid number from last 2 years and I was privileged customer. From
last 4 months I am passing though some financial problems so that I am
paying my outstanding amount in installments. But from last few week

I am getting calls from one collection agency and They are using very
abusing language with me and my family members and they giving threats to them. My wife is in hospital as my daughter is admitted. And one guy
(Mr.Sharma) told me that ….“TERE KARMO KI SAZA TERI BETI BHUGAT RAHI HAI”,

I mean he takes it personally and he also told me he come with police officer also.

I am also escalating this matter to TRAI and Consumer court also.they don't have manners how to talk with privilege customer and how to talk with females.my family members and relatives are getting calls from mentioned number :

[protected],


Kindly find the whole meter as below:

"For the last one week me and my family members receiving calls on from
various persons claiming themselves to be officials/Channel partners of
airtel for some outstanding dues on mobile no.[protected] for the last
three days I am getting threatening calls from telephone number and who
have been calling me at odd hours, either late at night or at wee hours
of morning. I informed the caller that I will deposit the amount at the
airtel outlets, the caller insisted that the amount should be paid
through the collection agency the caller told me that the company has
assigned him to collect cash from me personally, and I am bound to pay
through him only. I have been receiving calls every second minute since
morning starting from 1020 hrs, since I was busy in meetings, I DID not
pick up the phone. At 1157 hrs, I received a call the moment I said
hello, the caller started using abusive language and started threatening
me saying how dare you DID not pick up the calls. On my insisting
he disclosed his name as one mr.sharma, officer of airtel calling from
their office located. When I objected to his abusive and threatening
language, he further started calling me names and told me that within
ten minutes he will come with his musclemen to where I am and forcibly
take money from me. He even warned me to dare complain to police or
authorities as he is not scared from anyone. He also told me that they
have number of persons having criminal record, on their rolls and they
are fully competent to effectively deal with people like me."Airtel staff forgets the fact that their salaries are paid by their customers and they need to respect their customers.Is this the code of conduct for collection that you people have mentioned on your website. Thats
totally unprofessional on behalf of airtel as the agency is using your
organization name only. If you will search net then probably will come
to know what state of complaints come for airtel, which of course you
will never come to know because good NPS would be projected in front of
you.I am not going to let this harassment continue and am raising my voice to TRAI, newspapers and TV med I
can share the mobile no.'s from where me and my relative have received
the calls. I need solution to this ever increasing menace from Airtel
even if it requires me to go to any extent.I am requesting you to
kindly allocate someone from your office to call me and I will explain
everything. Another major problem in Airtel is that no one raech higher
authorities in Airtel.ia to let know everyone that so called one of the
biggest conglomerate runs what kind of business.Kindly find the attachment and refer 5 (b) in Guidelines to Telecom Service Providers regarding collection of dues by outsourced agencies engaged by themb. Expected Conduct from agent of outsourced agency : i.
Agent of outsourced agency shall conduct himself while undertaking
collection of the outstanding dues as per the laws of the country and as
per the Code of Conduct for outsourced agency and agents. ii. Agent
of outsourced agency shall be polite towards the customer so as to
avoid allegation of bad behaviour. Security deposited as per agreement/
contract shall be forfeited by the telecom service provider and
agreements cancelled for such acts. iii. Agent of outsourced agency shall not threaten the customer by using abusive language or following criminal means. iv.
Agent of outsourced agency shall call the consumer only from the
telephone numbers published on the Website of the Service Providers. The
agent of outsourced agency shall not make calls from any other
telephone number to consumer. v. Agent of outsourced agency shall
make calls to the consumer or visit the premises of consumers for
collection of dues during 8:00AM to 09:00 PM only or the appointed time.
Sir, i want to pay all my dues and want to continue the services but its not a way to behave.i assure you to clear my due by 15th april 2014.need your help and do some strict action against it


Regards,
Nirav Oza

I Tony Wilson my customer is [protected], I raised a complaint regarding my airtel dth is not activated even after recharging my account. From past one week I'm calling airtel customer care. Airtel Agent is confirming it will be activated within 20mins, 24hrs, but nothing is happening and non of the airtel person is ready to resolve my problem. Only my currency and energy has wasted calling those people. Very bad service they are providing to the customers.

I Shruti Bajaj lodged a complaint regarding set top box on 24.03.014 the reference number given to me was 3675272 the technician visited and said that there is no problem and charged me 150 for the visit and asked me to call him if the problem comes.Next day morning I called him for the problem that the set top box is not wroking he send another technician around 4 o'clock in the evevning the other one came with set top box wtih poor picture quality which he charged me 400 rs. and i deny to accept that set top box .so till now no other set top box has been insatlled and the existing one is also not working call in the the airtel customer service says your complaint will be resolved shortly but god knows when ... Please help me. Shruti Bajaj [protected]

<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Hi, i am saravanan, I took airtel corporate sim on mid of feb2014, monthly charges of 300 rs plan (including 600 mins of local\std, free roaming charges and 1 GB of Internet data), i got bill of Rs. 1059 on feb 25for the 15 days i used in the feb[I hardly used 300 mins of voice and 900 mb of internat data], i asked them to send the correct bill via email but there is no response from their side. they banned my outgoing on march 15th due to non-payment of bill. Today(27/04/14) i got bill of Rs.1954(previous balance Rs 1059and monthly charges of Rs.903 for March). I am totally fed up with customer service of Airtel.I not even used their service completely in this month, but still they charging me Rs 900.Is there any regulatory bodies in INDIAN government to question them for these kind of activities??. iam not gonna pay the bill till i am going to get the correct bill. My contact no. [protected]

Sir, I have set a limit of Rs 600 for my Airtel postpaid bill. Even after setting my outstanding bill crossed Rs 1072. I got sms like this.. ""Namaste! Usage for your airtel mobile [protected] till 23-Mar-14 is Rs 945.00 which has exceeded your credit limit of Rs.600.00. Please pay Rs.800 immediately to ensure continued services."" I called customer care regarding this. They are telling that you have to control your usage. I told them that that's why i have set the limit for this. After asking the reason they disconnected my call. I have 2gb data usage free. But unknowingly i have used 88mb extra as i don't know how much i am using. They is no proper usage communication from Airtel and charging me about Rs. 880 for this 88MB only. I Can pay only Rs. 600 as i set the credit limit for this. They would have stopped my usage by sending SMS or stopping network when my usage exceeds my credit limit of Rs. 600. That's why the option of credit limit setting is there to control usage. Otherwise there is no meaning for this option if it crosses the limit. Now my number was not active to make out going calls/sending SMS/browing. I have free usage for calls and SMS but can't able to use as they stopped. This should be done by AIRTEL when my credit limit crosses. They cheated me like this. Please take necessary action and do needful. Regards, Nagaraju Chikkala, My Airtel Postpaid No - [protected] Mail ID - nagraj.[protected]@live.com

Airtel - for disconnect postpaid connection jal singh on Nov 28, 2013 application for disconnect postpaid connection ([protected]) submited on dated 8/9/2013 by me . lekin aadinak tak mera connection disconnect nhi kiya gya h jiske karan anavasyak aarthik bhar mujh pr pd rha h. so turant karyvahi krke suchit kr anugrahit kre. my corent mob no. [protected]... sir, is complaint pr abhi tak koi karyvahi nhi hui h hall hi me mujhe march 2014 ka bill mila h jise m pay karne me asamarth hu aap ab tak ke usase check kijiye mne koi use nhi kiya h fir bill kyo pay karu. atah aap se punah nivedan h ki mera ukt connection dissconnect kiya jaye.anyatha majburan mujhe caurt ki sharan me jana padega.