Airtel Complaints & Reviews

I am a airtel broadband user. It is 10:15pm right now. At 9:23pm i received an sms that Smartbytes has been activated for 1gb. Firstly, i did give any such request nor did i get the smart byte page. Secondly, i have more than 1.3GB in my account which is sufficient for my usage for this month. I called up customer care to inform them but they refused to accept that i am correct and that their data being shown in correct. I had a word with Sudesh with interaction number[protected] but i am sure that these people never accept their mistake. I Guarantee that this request has not been given by me.

Ref No. : [protected] Registered : 22/12/2013 Request : Add landline connection and increase broadband limit Today's date : 01/01/2014 Number of follow ups with customer service : 6 Result : Nothing. I have been using an airtel broadband connection in bangalore for the last 6 months. I now want to migrate my plan to another one with more bandwidth since my usage has increased and I wanted a landline connection as well. I called the customer service regarding this, and they promptly promised to take a service request and get it done. I waited for a few days, and nothing. No request number, no notification, nothing. I then called them again and they said that there was no request registered, so this time I made sure that the request was, infact registered and I got the request number. Again, the only thing that happened was the registration of the request itself, but nothing was done towards the request. Whenever I called the customer service representative would be very very sorry about my request being pending still and would offer to 'personally follow up' on the status. Again, they would shamelessly do nothing about the request. I am sick of this kind of customer service and am contemplating surrendering my connection and moving on. This is my last attempt at trying to get this change done.

Airtel Digital TV customer care service exicutives keep on calling sice i have deregistered my cell number from thier data base. actully this number was used by some other person before i started using this number and that user must had registered his cell number in Airtel Digitel TV but since i am using this number from almost 2 year and still i am receiving those calls at all the times and distrubing my person and professional life.
I want to register a case agaist them for this metal torcher.

I am writing this email to let you know about my disturbed situation due to Airtel services. I have contacted Airtel customer service's to check if they have International roaming in New Zealand but they said that I cannot use Airtel number while roaming in New Zealand. Main reason to port my mobile number from Airtel to Vodafone. On 22-Nov 2013, I have went to Airtel service center in Annanagar, chennai to cancel my numbers. I am aware that the billing cycle date is 24th of every month, so I have given port request to vodafone from airtel and done the payment of INR 987 for [protected] for Customer A/c no : [protected] on 22nd Nov 2013 at 17:06 hours in IST. Also I have cancelled the other number [protected] and done payment of INR 462 at 17:07 IST hours and got the cancellation acknowledgement. Note: I have attached the copies of the receipts as jpg file in this email. Not only me but many customers felt very uncomfortable with the lethargic attitude and worst service by the airtel employees out there. After 2 weeks I have checked twice with the Airtel service center in West Mogappair, they have stated that both my accounts are closed clear with no pending amount to be paid. On 28th Dec 2014, I have got message from Airtel stating that "Please clear pending bill of Rs. 313 " Screen shot attached for your reference. Today 30th Dec 2013, I have checked with Airtel service center in Mogappair on this issue. I spoke to Mr. G. Balaji Mobile no: [protected] check my account and apologized for the mistake. He also checked for the other account and stated there is some pending amount in the other number aswell by mistake which needs to be rectified. He said that he need to check with his team in back end to rectify the issue. He also promised me that he will reach out to me on 1st Jan 14 on this. I informed Airtel folks that I even paid one month rental bill to Vodafone service provider. On the same day today evening at 17:06 got call from +91-[protected] from Kavitha stating that she is calling from Airtel Collections team for the pending bill amount of INR 313 for my number [protected]. She also stated she cannot give any more details. She said that I have to pay the bill and after my request and insisting about the details she gave this breakup of the bill for the number that was not used with Airtel service provider from 22-Nov-13 onward's., which i feel very ridiculous. Super saver 119 20th to 25th Nov 2013 Rental: 46.43 GPRS Charges : 199 Rental Charges in INR: 245 Call charges : 48.70 Discount on call charges: 16.35 Message : 1 Tax : 34.47 Total Bill Amount for Dec'13 = INR 313 I also have Airtel 3G dongle connection, after this horrible experience with Airtel. I wanted to cancel my 3G dongle connection as-well. I do not want to default in any of my pending amounts which would impact my CIBIL rating. Person responsible from Airtel and TRAI should look into this matter. Please resolve my issue and take necessary action on the recalcitrant employees of airtel service provider. Kindly advice If i need to reach our consumer protection department and other means like media and online complaints for resolution. Thanks and Regards, Boobalakrishnan.S +[protected]

Hi I've req. for a new no. in airtel. Those ppl said i have to pay an amount of 250 rs. as activation charges and then they will send person for house verification. I paid them and what i get after that is, they came to my place verified everything and after a day when i called them back to know the status they said your house verification failed due to House lock but those ppl already verified everything from my mom dad. Its been more then 3 weeks that i'm following up with them but no solution from there side. And now today when i called them there [censored]in manager is saying Customer hamesha sach nhi bolta and when i want to talk to they manager they disconnected the call. Name of the Concern Person - Mehak [protected] No. Which i took from them - [protected] I called there service centre too but nothing helped. Please help me.

i wanted to port my no in vodafone. So I submit my document to vodafone, But airtel's customer care person call me and give me some benifit to my number and say that i shall not port my number in vodafone. My benifit will start in 3 days. i agree, But now airtel saying that we can't give you any benifit. I have recording of that call. Please Help me, I have call detail with number n recording.

Dear Sir, We are residing in Sri Guru Har Rai Sahib Complex, Sector 67, Mohali. Its near Jal Vayu Vihar. One of the residents has erected an Airtel Tower on the roof of one of the blocks which is not safe for the residents due to the radiations. You are requested to look into the matter on a very urgent basis please. Kind Regards

I HAVE BOOKED ONE FIXED LINE CONNECTION WITH AIRTEL ON 8.12.2013 WITH THEIR SALES PERSON MR. RAJASEKAR IN OUR COMPANY NAME M/S. CHARITARTH FINANCIAL SERVICES PVT LTD, HE ASSURED TO GIVE CONNECTION IN 3 DAYS TIME. HE HAS TAKEN RS.1200/- TOWARDS CONNECTION AND RS.2500/- TOWARDS MODEM COST. I HAVE RECEIVED SMS FROM AIRTEL ON 9.12.2013 STATING THAT MY NO IS [protected] AND MY REF NO. IS 40309798 AND MY INSTALLATION REG. IS 19481311 INFORMING THAT I WILL GET CONNECTION IN 3 DAYS TIME. I HV GIVEN SEVERAL COMPLAINTS BUT TILL NOW THE CONNECTION IS MADE.

FURTHER ON 19.12.2013 I HAVE RECD A MESSAGE THAT MY FIXED LINE NO IS[protected] AND ASSURED THAT IT WILL BE RESOLVED IN 8 HRS.

THEY ARE GIVING FLIMSY REASONS NOW AND POSTPONING, DUE TO THIS I HAVE SURRERENDED MY BROAD BAND CONNECTION IN BSNL AND SUFFERING.
PLS HELP US TO GET THE PROBLEM SOLVED

Dear sir .. i request to cut balance to continues to my mobile number [protected] and 124rs for internet pack renew but sir i always to diactive but not to understand customer care and long time to hold and after cut my call... so, plz i request to you your friend's dilip gasuwami

Hello Team Airtel,

I have been using Airtel CUG connection tagged with Capgemini India Pvt.Ltd. since last few months. Now, I am in roaming inside Orissa circle for few days.

I had a network connectivity issue this morning like "Emergency Calls Only" for an hour long.
Hence, I had to visit to nearest ARC in Bapuji Nagar, Bhubaneswar, Orissa named "Asiatic Agency".
The way those executives responded was really ridiculous and pathetic. It felt as if they don't have the basic manner and etiquette to deal with a customer. First of all, the girl who was sitting in postpaid counter was so arrogant and poor by behavior that when I said "Excuse Me, I am having problem with network connectivity and not getting signals." She didn't respond a single word even till 5 minutes. And at the other counter they asked me to wait for some time reluctantly. I stood there for 15 minutes and nobody responded.

The way I felt as if Airtel customer service in Orissa circle is very poor and below standard.
Now-a-days, we say "Business is social" but people working with such leading service providers are not having the least manner to deal with customer. I have been using airtel service extensively but now I feel that the time has come to find other alternative. This is really harassing and discouraging and can be considered as a push factor to avoid such cheap places.

Dear Sir, This is Shashikanta Sharma from Kolkata i have applied for Airtel Broadband Service at my office premises on[protected]. The details for which are as follows CRF No/serial No : KLPA215791, Log in Date: 04.09.13.No given: [protected] For new installation i had given them a cheque Ref No : 706841 amounting rs 2750/- On enquiry about the status of my installation i was told that due to some technical and other issues my installation could not be processed at the address provided which is 71 Canning Street, Bagree Market Kolkata-700001. But the amount of rs 2750 was debited from my account and no refund had been made to me till date..I have tried contacting them several times but till today i havent got any satisfied answer to my query as if these people are there to loot people money.Before i was told that my amount paid will be refunded to me by 20th december, 2013 and its 28th today still not a single credit from them.I seek proper explanation for this delay and want my refund as ASAP. Thankx regards, Shashikanta Sharma

Sir, I am having my no [protected] from Kolkata, Which is damaged at time of cutting it for micro sim. But to make a duplicate sim I am having two problems. 1) For my job perpose I am used to relocate very frequently. Now I am in Andhra Pradesh.so ineed to get it from here. 2) As my sim is very old, so i could not remember it is registered in which name. It must be with my mom/dad's name. expecting your help and support for that concern. As my no is for official use, so I am facing too much trouble due to this. So your fast and posetive solution would be very much helpful for me. regards, Ashim Payra [protected]/[protected] [protected]@gmail.com

Dear Sir, I purchase a Airtel SIM ([protected]) on my own ID in 2008. unfortunately my SIM has damaged now Airtel denied ti issue duplicate SIM on my ID. & said Its not releated to your ID. I Visited at Airtel Office located Vardhman Plaza Meerut with my damaged SIM but they did not take it seriosly and denied to give Duplicate SIM Kindly Ask Airtel About my Doccuments submitted activation time & issue a Duplicate SIM to me Regards Sartaj Ahmed [protected] Alt. Contact No. [protected]

I had applied for a Airtel 4G Dongle connection on 17th from Banaswadi Main Road, Airtel relationship center, Bangalore. Application number is KKPA900169 with Rs 1500 for the Dongle Device and Rs 199 for the SIM Card. It was assured the connection gets activated with in 48 Hours from the time of Application on successful physical verification and Address verification. I don't have any service activated so far despite continuous follow up with the useless executive who have no concern toward the customer grievance.

Hi, I paid my broadband bill for id [protected]_dsl, accnt id: 13917573, Name: Arun Kumar. on 2nd Dec 2013. I have sent the proof of payment (screenshot of ICICI bank account mini statement) as discussed with Airtel Rep. Please transfter the 650/- Rs. into my broadband account as soon as possible. Annkiit Talwar [protected]

Dear Sir, I purchase a Airtel SIM ([protected]) on my own ID in 2008. unfortunately my SIM has damaged now Airtel denied ti issue duplicate SIM on my ID. & said Its not releated to your ID. I Visited at Airtel Office located Vardhman Plaza Meerut with my damaged SIM but they did not take it seriosly and denied to give Duplicate SIM Kindly Ask Airtel About my Doccuments submitted activation time & issue a Duplicate SIM to me Regards Sartaj Ahmed [protected] Alt. Contact No. [protected]

Dear Sir, This with reference to my prepaid connection [protected].Dear sir my balance is deducted continuously in roaming unless the roaming pack is activated on my number.Then I launch a online complaint.Then I got a call from Air tel costumer executive name as Ir shad mobile number is [protected].This person refund me Rs100 and when I ask for remaining amount Then he told me that just I calculate that amount and refund to you on next Day.Now when I call to that person from one week He is not picking my call and when pick my call then He told me that I will not able to Refund that amount.just file a complaint to higher authorities .Now the disputed amount is Rs40. Please look into this matter on urgent basis and resolve the issue as soon as posible. And for kind information to Ir shad without costumer you will not able to survive on that post in Airtel soo please respect your costumer.

Recently i have mad payment to airtel mobile through online net banking from credit card.The amount has deducted but airtel customer service is telling they have not received cash but the amount has deducted with indiaideas.com limited.On internet Indiaideas is IndiaIdeas is an electronic presentment technology and payment services company. The Company is focused on leveraging technology to enable banks, businesses and other institutions to present invoices, statements and bills to consumers or businesses and receive payments against them. IndiaIdeas offers these services under the brand label of ‘BillDesk’. And airtel is biller in one of the listed biller in this site. Please help me how to get back my cash back

Respected consumer forum department, I am Gaurav Revatiya working in a private company. I took the internet connection(A/c No. [protected]) from AIRTEL broadband company on 21/9/2013, when the connection was given to me it was in service only for around 10 days, and after 10 days my connection was terminated by the airtel company without any information/notice. After 3 days of this incidence, When I contacted to the airtel office they told me that my address is not confirmed by the airtel executive. But I already given the exact and correct address proof then after they given me the connection. If the address proof would be wrong why should I given the connection by airtel? After my lots of efforts my connection was re-activated, but after 3-4 days they again deactivated my connection before any notice/warning/information, but this time when I made the call in the airtel office they said that the company in which I am working is not registered in the database of airtel. My question is that if they didn’t verified my address then why should I given the connection, and also when I already mentioned the name of company in which I am working they should check it before giving me the connection and neither the Airtel company nor sales executive of Airtel company informed me about this rule before giving the BB connection to me. When I gone to Airtel office to meet Airtel officer Mr. Jayesh they told me that we can’t do anything and if you want your Airtel connection back then you have to pay 2000/-Rs in advance. Due to all these matter I really suffered mentally as well as physically, as I have to go to the airtel office again and again due to which I have to take the leave from my company. Its clear that to complete the monthly target of airtel executive(Mr. Subash Thakur) the connection was given to me against their company rule, and now the company executives are calling me, teasing me to pay the bill of 2 months. Now I simply want to say that please refund my Airtel connection Installation fee 500 Rs and close my connection to stop non usage future billing. Dear Forum officer, please help me by solving my problem. Thanks With Regards, Gaurav Rewatiya Mob. No. [protected]

Dear Sir, I have purchased an airtel 4G wirlessSIM. This was on 21.12.2013. The 4g number given was [protected] Sim no[protected]. I was told that within a day the connection will get activated. Now its almost 2 days still the connection is not been activated. Within these 2 days i have called many times to airtel customer care [protected] and even the shopkeeper who sold the SIM. One says that the documents are not submitted other says we are working on it and other says that there is a problem with airtel activating SIM.