Airtel Complaints & Reviews

Hi, For my last bill[05-Nov-2013 to 04-Dec-2013] I got invalid amount, which is the highest amount I have got till as bill. From 05-Nov-2013 to 30-Nov-2013 my plan was 999 solitaire and changed to myPlan from 01-Dec-2013. But in the bill the charges are calculated based on my plan for the whole last month. I have tried calling customer care and the executive who attended is an irresponsible fellow who have not provided me the reference ID and also nobody from Airtel has contacted me till now.

I called Airtel TV customer service and lodged a complaint regarding the set-top box on[protected]. I was told that the technical representative will visit home and get the things sorted till 1230 hours on[protected]. He called us the same day saying he is in the nearby area and will reach our home soon and asked about the location. We told him the directions. Later he called again saying that he is on his way, but didn't turn up. We called him in the morning today on[protected] and asked if he is coming, and he said he was not able to come yesterday but will come today. We waited whole day but he didn't come today too. Is this the customer service you guys provide to our customers?? Why does your team keep making promises but don't turn up. Last time i faced problem it took me couple of weeks to get your guys come for a home visit, this time again it is the same issue. I want the things to be sorted by tomorrow dated[protected] as I am not able to watch television because of your incompetency. My customer id is [protected]. It's in Dehradun.

DEAR SIR I AM A VALUED CUSTOMER OF YOUR SERVICE BUT I AM NOT SATISFIED WITH YOUR SERVICE REGARDING BILL SENT TO ME BY ANY ABOVE MEANS AN DUE TO NON INFORM BILL AMOUNT TO ME I AM LATE BY ONE OR TWO DAYS FOR PAYMENT AND YOU HAVE CHARGED RS 100/- AS PENAULTY WHICH IS NOT MY FAULT I HAVE PAID PENALTY SINCE LAST TWO MONTHS PL REFUND MY PENAULTY AMOUNT BEFORE LAST MONT I HAVE RECEIVED MY BILL FROM CORRIER ON 8TH DAY FOR THE MONTH AND LAST DATE WAS 6TH AT PRESENT I HAVE NOT RECEIVED MY BILL TILL TODAY PL LOOK INTO THE MATTER AND RESOLV AND REFUND MY PENALTY AMOUNT RS 200/ TO ME THANKING YOU SIR YOURS FAITHFULLY K K SHARMA [protected] MY EMAIL [protected]@gmail.com and my m no [protected]

I am Jayakarthigayan Sridharan. I bought an Bharti Airtel Prepaid Sim card last saturday for my wife (on 30th November 2013). The dealer informed us that the sim will be activated within 3 days of time. But the sim is not activated till now.We checked with the dealer and he confirmed that all the required documents are submitted to Bharti airtel. When we called to Airtel Customer Care, they said airtel won't be able to do anything for delay in activation and i have to contact only my dealer. As i already mentioned, my dealer already confirmed lots of time that all the documents are sent to airtel and he is not able to tell why the activation process is taking so long. We are paying lots of money as roaming charge due to this issue and don't how a customer can know why his sim activation is taking so much time. Please do the needful and activate the sim quickly. Its really looking bad on Bharti Airtel service. Customer Name: Sangeetha.J Airtel Prepaid Number: [protected] Location: Hyderabad. Thanks,

My name is Raman Dhamija. I have complaint against Bharti Airtel Haryana circle. From last 1 month i am not able to send and receive SMS. I made complaint to customer care executive many time, but no solution was made. They submit my complaint and gave me time that the problem will be solved in 2-3 days. After sometime they blacklisted my number to connect with cc executive. When option 9 came to talk to customer care executive, the system rewind to the main menu of cc number. I am using this number from many years. My number details are given below. Raman Dhamija [protected] Alt No.[protected]

Dear Sirs, Greeting for the day!!! Thank you very much for giving us the hasselfree network and service to us. I have a long pending concern with the my another mobile number +[protected] which has not been resolved since Jun'13. I have been contacting Airtel customer service team [through e-mail & phone calls] but no solution and hence I'm approaching you for resolving the problem. Concern: 1. Activation of 3G GPRS service on my mobile number [protected] & rental charges - I have not given any request to activate the 3G GPRS service on my number. This was noticed only when i was looking at the month end bill. - Immediately i called up customer care and enquired about this but none of the person gave me the answer. The only answer i got is that the server is down and pls contact us later. - There is no usage of this service by me [usage timing = 00:00:00 Hrs] and charged monthly rentals on my number. - Since than i requested your team to stop the services on my number until the problem is resolved [after disconnection there will be no monthly rental charges, as confirmed by your customer care executive] - Every month i started getting one phone call from your airtel team regarding the payment and when i explain this concern, they never call me again. - Today i got the call from Legal dept. and for which i'm totally confused. My sincere request to settle down this issues are: 1. Kindly wave-off the additional charges that are being charged on my number [Monthly rental of 3G services] and will pay the remaining bill. 2. If above option cannot be done, than I'll make the payment of Rs 1600/- and give me discounts in coming month bills for the extra charged amount. 3. I would like to activate & retain the same number as[protected] Kindly look into the matter asap and awaiting for you to resolve the isse. Incase of any clarification or discussion, pls feel free to contact me on +91-[protected] or at [protected]@gmail.com, or [protected]@toyota-kirloskar.co.in Thanks & Regards [protected][protected][protected][protected][protected]- Mahantesh S B Email: [protected]@toyota-kirloskar.co.in Mobile: +[protected] ----- Forwarded by Mahantesh Bangari/TKM_IND on 12/04/2013 01:53 PM ----- From: Mahantesh Bangari/TKM_IND To: a_h.[protected]@in.airtel.com Cc: Mahantesh <[protected]@gmail.com> Date: 12/03/2013 02:56 PM Subject: [Urgent]: FINAL REMAINDER FOR YOUR AIRTEL MOBILE NO :-[protected] Dear Mr.Shankar, Thank you very much for your cooperation and support. Request you to go through my earlier mail communication dated 14th Nov'13 regarding payment for my number[protected]. I am expecting some help from you and till today received no reply. Today I have received a phone call from your legal Dept [Ms.Priya, phone number +[protected]] requesting for the payment. I have briefed her the entire story and she would check with your team and revert, but I hope it will be the same case like your people have done in the past. I have tried to reach Jackline - [protected] many times but not able to connect him. Request you to look into the matter asap since it is a long long pending issue. In case of any clarification pls feel free to contact undersigned. Thanks & Regards [protected][protected][protected][protected][protected]- Mahantesh S B Email: [protected]@toyota-kirloskar.co.in Mobile: +[protected] qReduce, Reuse & Recycle | P Go Green ----- Forwarded by Mahantesh Bangari/TKM_IND on 12/03/2013 02:43 PM ----- [protected] Forwarded message[protected] From: "Mahantesh" <[protected]@gmail.com> Date: Nov 14, 2013 4:05 PM Subject: Re: FINAL REMAINDER FOR YOUR AIRTEL MOBILE NO :-[protected] To: <a_h.[protected]@in.airtel.com> Cc: Dear Mr.Shankar. Thank you very much for your cooperation and support extended towards me. Regarding the payment issues i have been informing to all of your colleagues who will call me for the payment issue that Airtel have activated the 3G services on my mobile number without any information nor i have requested. I have been requesting your people to wave off the additional charges put in my number but till date no actions taken. Last week received a call from your legal team, i explained the entire story and she promised me that extra charges pertaining to 3G services will be waved off but till today she hasn't reverted. Request: 1. Pls wave off the additional charges and i will be paying only the monthly charges as per my call tariff plan 2. I want to retain and activate the same number. Trust the above matter is clear and if you need any clarification pls contact me on my mobile no [protected]. Trust this time you would help me out in resolving this long pending issue. Regards, Mahantesh S B +[protected] On Nov 13, 2013 9:40 AM, <Corporate.[protected]@in.airtel.com> wrote: NOTICE Dated: 12-NOV-2013 To, Mr./Ms. Mahantesh S BangariToyota Kirloskar Motor Pvt Ltd Mobile No: [protected] Account No: [protected] we do hereby issue you notice as follows: We state that we are Cellular Mobile Telephony Service provider in the city of Bangalore. We state that you had approached and requested us to provide you our cellular mobile phone facility. Relying upon your representation and assurance, we provided the said facility to you, with the clear understanding that you shall pay the bills on or before the due date. We state that you have availed the facility but, in breach of the aforesaid representation and promises made by you, you have failed and neglected to pay the amount of Rs. 1607.79 which is due and payable. We state that in spite of our repeated reminder and request to pay the aforesaid amount, you have failed and neglected to pay the said amount till date. We state that from the aforesaid, it is apparent that you have intentionally and deliberately not paid the said amount for the facility used by you. We state that as on 01-NOVEMBER-2013 a sum of Rs. 1607.79 due and payable by you. We state that believing your representations to be true, we acted upon in good faith and entrusted upon you with our cellular mobile phone facility, which you put into extensive use and accumulated the above outstanding amount. In the circumstances, we hereby call upon you to settle the amount amicably from the respective due date till the full & final payment, within 7 days from the date of receipt of this notice, failing which we shall be constrained to initiate appropriate legal proceedings against you in the Civil Court and/or in such other appropriate court/forum to institute legal proceedings against you for having utilized our cellular network and defaulting, entirely at your risk as to cost and consequences. We state that without prejudice to our rights, if you are willing to make the aforesaid payment, within the stipulated time, you are requested to contact Jackline - [protected] Please do not reply this mail, mark a mail to . a_h.[protected]@in.airtel.com Thank you, Bharti Airtel Ltd. This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

[protected] Forwarded message[protected] From: shashank jain <[protected]@gmail.com> Date: Wed, Dec 4, 2013 at 11:11 AM Subject: Re: ||| URGENT ||| AIRTEL PRE to POST ISSUE || [protected] ||Airtel Service Number: 54043322 To: nodalofficer.[protected]@in.airtel.com, [protected]@in.airtel.com, appellate.[protected]@in.airtel.com, 'ceo.[protected]@bharti.com, [protected]@in.airtel.com Appellate Authority Airtel, I had done all the documentation required for pre to post conversion on 23rd Nov '13 i.e 12 days ago and I was assured that the number will be converted to postpaid by 25th Nov '13. Its been around 12 days now & my number still has not been converted to postpaid. To add to my woes since 2 days my number has stopped working and I am loosing out on my business due to AIRTEL'S negligence. The new SIM is showing network but while making any outgoing call I get an error "Not registered on network" Same is happening when I am calling "59059". Airtel Service Request Number: 54043322 My New sim no:[protected] I am not going to wait any longer...Instead I will wait maximum till evening and then I will do the best I could to do to reach out to AIRTEL top officials with emails/blogs/cust complaint forum/Social sites/courier etc etc You said you did not see the attached files, PLEASE HAVE A LOOK AT THE ATTACHMENTS NOW I want a call back from Appellate authority of AIRTEL assuring me that my service will be up and running by today evening. Thx.. shashank jain [protected] [protected]

Hi, This is to inform you that I filled up an online application for Airtel billing connection, I kept getting calls from the executives, i entertained few & couldn't answer a few. few days back an executive names Manish called me and asked for the appointment, I asked him to send the doc boy on Saturday 30th Nov. When the doc boy called me he said he can't provide service in Bhiwandi, i said OK and hung up. today I got a call from Manish again and he said why aren't you answeing calls and so on...when I asked him to not to call me back he got upset!!! and asked me about my residemce, when I said Bhiwandi, he said "Oh Bhiwandi, toh bhi itna attitude" and he HUNG UP ON ME!!! I take this as my insult and won't tolerate such things. manish's cell number [protected]

Airtel sales manager promised me a broadband connection after coming to my premises, and collected advance money from me. My location is a new apartment building, which the sales person knew very well at the time of getting the form filled from me, and promised me a new connection within a week. Its been close to a month now, hearing updates from the sales manager that the connection will be provided soon but nothing happened. Finally, after registering a formal complaint with Airtel, they said sorry we can't provide the connection to the new apartment building due to unfeasibility. My complaint is, why did the sales manager make me fill the form before enquiring about the feasibility of the connection, and even after that, never gave correct updates to me. I would have gone for another vendor from Day 1 had I known this before. I had to call them everyday as absence of broadband connection seriously affects my work. They made me suffer every single day by not even picking up my calls.

I had a connection[protected] in bhopal of which I made full and final payment in Nov.13 .now the connection is some other persons name. In the last three months I have requested several times to give me hard copy or through mail a copy with complete details printed but I have not received it. You are requested to mail me the last bill paid by me Of Rs.3475. for my a/c purpose at the earliest.

I'm using airtel prepaid ([protected]) for the last 5 to 6 years. I recently applyed for a duplicate airtel simcard, the airtel agent informed me that this number is registered in somebody else name. So i cant get a duplicate sim. When i spoked to a customercare officer he told me to write a letter requesting to change it to my name and i need to provide the last few transaction history to confirm that i'm the one using this number. But...

Hi, I am not receiving any SMS from any network except Airtel most of the times, further I am not getting messages from various banks, IRCTC, makemytrip etc. This problem started from 11th Nov 2013 and I have contacted customer care atleast 20 times since then, everytime they tell me that the complaint has been logged and will be resolved by such and such date and time and I never get any response. This is really frustrating as I am unable...

Hi,

I moved from Bangalore to Delhi but as requested by Airtel, I requested for cancellation of my land line and broadband 7 days prior to my moving. I had requested for the cancellation so that the service can be cancelled by the 26th of November. Now due to Airtels lack of response and bad customer care, the line is still active and new tenants living in the Bangalore flat are using the service. Needless to say I will not pay past November 26th, 2013.

I have made multiple calls and nothing and have sent multiple emails and the only response I get from [protected]@in.airtel.com is as follows:

" Namaste,

Thank you for writing to us.

Your concern has been noted. One of our customer service specialists will contact you within 1 working day at the mentioned details to facilitate a quick resolution.

airtel appreciates your business and always welcomes your suggestions/feedback.

Yours Sincerely,
airtel presence
airtel customer service team
bharti airtel ltd "

Needless to say the company does not even know what 1 business day is and keeps sending users falsified information and following unethical business practices which I am sure is illegal in any country.

My account details are as follows:

My fixed number is[protected].
My account number is [protected]

Contact Number:[protected].

Please confirm cancellation.

Arindam Bhattacharya

Namaste,

Sir/Madam

This Mail To Complaint Due Of Postpaid Bill Amount, Sir, I Am Ajay Singh & My Allowted Postpaid Number [protected] Already I Have Paid Amount Included Security Deposit + Pending Amount (300+285=585/-)Against This Same Number For Closed This Account Even Which is Done Thru Airtel Service Center on 19 Nov. But My Post Paid Due Amount Is Still Pending So Even They Are Sending Email As Well SMS Of Due Amount 416/- &157/- Again a Genreted Bill, And Also Giving Harrasment Me So kindly Pls Help Me And Take the Action Against Airtel Post Paid Co.With All Your Formailty ASAP.

Thanks& Regard
Your Faithfully
Ajay Singh
Ashwini Group Of Company
Contact No -[protected]

This is Kavidoss, we are using the Airtel mobile service no. [protected], [protected], [protected] for more than 7 years. Airtel sales executive have cheated my old father (Devadoss) for data sim [protected] and now they were asking us to pay 2500. Sequence of action: 1. We have subscribed to 3G plan for our newly shifted home in Kelambakkam (rs. 1000 Unlimited) for mobile no [protected] on May 2013 2. In our area the 3G signal was very week and we are unable to use the service 3. We have made compliant for 3G service for mobile no [protected] and we still continue to pay the bill amount 4. Airtel customer service called us and we have requested our address and other related information, they told that they will send Airtel executive 5. Airtel sales person came to our home, informed my father (Devadoss) that we are using 2G/3G sim hence it was switching between signal and if you use 3G data sim ([protected] ) it will be good and asked to pay 300, we also told him that if we get same problem he asked to call him for cancellation 6. Next day itself we called the person and asked to cancel and no response from him 7. My wife called 121 from mobile no [protected] to cancel the service of [protected] 8. Next month Airtel customer care called and informed that we have outstanding of 1000 to be paid 9. My father told that we are not using the data sim, she told that if we pay rs. 500 they will cancel it and my father did the same 10. After 3 months, we got call again to pay 3000 to close the connection We have asked to check the 3G usage in the sim [protected] from date of purchase. we don't 3g signal and not using the service in spite of that they are asking us to pay Rs. 2540.87

My Name is Devender Aggarwal. I m owner of my Aggarwal Electronics shop so i have received a Demo connection of your Airtel Digital TV company . Sir, i m calling your customer care maximum time but they(Customer Care) r not provide me relevant information regarding my problem so please mail me regarding my demo connection and your customer care is always telling me(we are refresh your connection for half an hour then channels will coming but no solution there) but now i m facing same problem and i m Facing 4 ERROR problem in all channels my TV screen. My Email id is [protected]@gmai.com and my mobile no is [protected]. My Customer ID:- [protected] Bharti Serial No:- STB000003BT[protected] STB ID :-[protected] View Card No:-[protected]

To, The Manager Bharti Airtel Ltd. Subject: Complaint regarding the wrong bill. My self Pradeep Kumar. I have a airtel broadband connection since 5 to 6 years and my airtel broadband no. is[protected]. Despite of 6 months follow-up and 100's of calls they had done nothing that time. I have all the reference nos. which I have done with airtel regarding the wrong bill. From the month of July 2013 they added the 199/- rs. extra on my bill every month without any information or confirmation. I have been registered so many complaints regarding this issue till today but there is no disciplinary action has been taken regarding this issue. Every month they adjust the 199/- rs in my bill but they did not remove this amount from my bill permanently, they did not tell me the cause of this issue. I have requested them to disconnect my connection but they ignoring my request continuously. You are requested to look into this matter. I have been harassed lot by the airtel customer care. Please do the needful. ASAP. Thanks & Regards Pradeep Kumar [protected] (contact me on this no. first) [protected]@yahoo.com

I have been using an airtel prepaid number for the last 4 years. It was recently that I had recently migrated to Airtel Postpaid in the hope of having a stronger relation with airtel. The conversion from prepaid to post paid took more than 10 Days and to worsen things the sales executive (Mr. Karthik S. from airtel showroom in 41, Thambiah street extension, West mambalam, chennai 600033) has activated a corporate plan (NEW 249 PPS) instead of the individual plan with airtel My plan. I wish to change to individual plan My plan ID: MYOP[protected] and opt out of this wrongly activated corporate plan My plan ID: MYOP[protected] The Rs 399 Plan with 12 myPacks free myPacks added 12 out of 12 information 100 Minutes Local Mobile X 5 = 500 Minutes 65 Minutes STD Mobile X 3 = 195 Minutes 200 Local/National SMS X 1 = 200 Local/National 135 MB 3G Internet X 3 = 405 MB It is indeed very poor service from a telecom giant such as airtel. To add to my misery, the customer care executives have no idea as to what is to be done. Awaiting action Shriram N

This is to inform that Airtel inspite of many complaints does'nt improve their internet services. I dnt know about other areas but in mumbra Airtel sucks, its pathetic you can say.. So I will request you to kindly look into this matter as I don't have time to reach the airtel gallery coz in mumbra there is no airtel gallery. And 1 more thing if you call their customer care number you will never get any solutions.. I think airtel should improve their after sales service. I think they are not well educated as you will never get good replies from them.. Please look into this otherwise i will have to change my number. Airtel sucks. My number is [protected]..

Airtel DTH Customer Id :[protected] I recharged my account at 8AM, after it got suspended today. Recharge was successful and I have sent HR requests several times, services dint resume. I waited for 1 hour and called 12150 at 8.55AM. They asked me to wait for 20 mins. But no use. When I called 12150 again at 9.20AM. The lady who spoke in Telugu was just asking me to wait and was telling that nothing can be done from their side. When asked to solve the issue immediately, all the answer she had was wait, she was sooo impatient and reckless while talking and was telling to her collegues while still I was on call "ee maha thalli wait cheyadanta". That was a rude behaviour and then she transferred to some technical department, then that person in technical dept said this issue ia not concerned to them so she transferred the call to some department. Then the 3rd person said that the call is transferred to prepaid number recharge and not regarding digital tv. He inturn asked me to call to 12150. What the hell I dialed 12150 and was talking to them. Dont know how people refuse to help the customers when their actual job is to help them. And the knowledge of the customer care executives is pathetic. Then I understood it was all done purposefully to waste customers time and energy. I request you to hear the call recordings and take strict action against the person for her rude behaviour and transferring calls to wrong departments. Then for the 3rd time I called up 12150 at 10AM then I received the same answer wait for 20 mins. Its been already 2 hours now!! My account is showing the recharged amount from 8.50AM and also received the balance amount by sending sms to 54325. I also called up for the 4th time but servies are not resumed. I request you to take serious action against the person who received my call at 9.20AM. And its been 3 hours now but services are not resuned even though the balance in our account is updated immediately.