Airtel Complaints & Reviews

I would like to draw attention towards the pathetic and callous service of Airtel in Bangalore. I purchased 4G Dongle from Airtel through a retailer - The Mobile Shop in New Thippasandra Road, Bangalore on 14th Jan 2014. The retailer ID +91-[protected]. While purchasing the connection I promised the activation within two days. Today, more than 1 week has passed but it has not been activated. On 15th Jan, the office verification was done. On 16th Jan, some Rajesh whose mobile number is +91-[protected] called me and asked me for a time to visit my house in the evening. But, he did not come up. After that, daily he calls me in the morning and promise to come in the evening but never comes. I've been chasing Airtel 121, [protected], sending emails and talking to retailer. But, everyone is passing the buck to other one shamelessly without even understanding the issue. They register my complaint and issue a complaint # but no one works on it. The complained numbers provided to me are Qrc118011405012925707514,[protected] and 54714315. I've even written to nodal officer Bangalore and Platinum care. But, they are not responding. I've recently shifted from Delhi but never faced such issues. I'm planning to file a Police Complaint against the retailer as there is no solution left.

Good Afternoon! Reference your mail below seeking some information. I don’t remember the name of executive but since I have given you the form number you can trace the concerned person or DSA, who approached me. Regarding payment receipt: I paid Rs 799/- by cheque and not collected any receipt. Since this money has been deposited and encashed by Airtel, you can locate the details at your end. I have given you ref of one SIM number . I am sure you can trace the concerned executive/DSA. Thanking you, Sincerely, Rajiv Lochan Mishra 802, Supertech Residency, Plot No.5/6 A Vaishali – 201010 Dt Ghaziabad (U.P.) Mobite:[protected] From: nodalofficer.[protected]@in.airtel.com [mailto:nodalofficer.[protected]@in.airtel.com] Sent: Wednesday, November 27, 2013 3:06 PM To: rajiv.[protected]@timesgroup.com Subject: Re: PAYMENT ENCHASED BY AIRTEL WITHOUT PROVIDING SERVICE [|BAL|Qrc127111309112123007663|] Namaste! This is in reference to your email dated 27 November 2013, regarding the MNP(mobile number portability) port in for your airtel mobile number [protected]. We would like to inform you that your concern regarding MNP(mobile number portability) port in of vas charges for your airtel mobile number [protected]. We would like to inform you that write us back with below mentioned details:- *Name of the executive *receipt of payment made by you. airtel regrets the inconvenience you have experienced in this regard. Please do write in for any further assistance. Customers touch points: I am a very old subscriber of Airtel and by and large had a smooth journey for about 15 years of relationship. This mail is to share with you a recent remarkable incident, which may interest you and also to take corrective action for avoiding such irritating customer experience. I have another number with Idea([protected]). Due to some issues I had put in a request on Airtel website for portability from Idea to Airtel. I also initiated action of getting MNP details like UPC No. and date etc. Ever since I posted my portability request on Airtel website, I started getting calls saying that the call is from Airtel and this is related to number portability and when can an executive visit me to collect details and payment. In a day I would get 5-7 calls and everybody would say that he or she is calling from Airtel. In fact when I used to respond saying that somebody has already spoken from Airtel, I was told by the callers that this call is actually from right Airtel and other callers are from DSA. Some of the callers got annoyed when I refused to talk in details and in fact used abusive language. Nevertheless somebody visited, collected all the details, filled up the form No. DLPB 428477, collected an advance payment of Rs 799/- and gave me an envelope containing postpaid Sim No.[protected]. I was told that portability will happen in next few days and then I should change the Sim and get it activated. A cheque of Rs 799/- paid by HDFC Cheque No. 000002 dated 14.10.2013 was encashed by Airtel on 23.10.2013. Surprisingly, till date no further action has been taken and the Idea No. ([protected]) continues to work and there is no communication from Airtel about the portability on the alternate number given. I would request you to look at the following: • Why the payment of Rs 799/- was encashed? • The DSA who collected all the details have left the customer without solution. • Since the first experience of number portability has not been very pleasant, therefore, I do not need it. • I would request for refund of Rs 799/- immediately. Thanking you, Sincerely, Rajiv Lochan Mishra 802, Supertech Residency, Plot No.5/6 A Vaishali – 201010 Dt Ghaziabad (U.P.) Mobite:[protected]

Hi Team This is regarding a fraud that has done by Airtel sales team. I am writing this on the behalf of my sister in law Mrs. Mansi Sharma. She applied for a broadband connection, on 13/1/2014. She was given a brochure and told about Turbo plan 4 MBPS with downloading limit of 30 GB unlimited costing INR 1499 and Wi-Fi equipment will be given free of cost. The sales person asked me to give a cheque of Rs 500 as a security deposit. She filled the, form which I am attaching in the email. The connection was installed and the plan was 1399 speed 2mbps with 30 GB downloading limit unlimited. In spite of that She was asked to make the payment for the Wi-Fi as well. This is a clear case of fraudulent behavior shown by the Airtel sales team. I made numerous phone calls to incompetent customer service team past 6 days, nothing has been done. I want you to help me in this regard and provide me a solution to this problem. How can a customer know whether the representative is from Airtel or he is faking it, he may rob you by faking it? Why customer how pays for the services has to be at a receiving end all the time.This is a very serious matter, I expect you to take a serious action against people who have done this or I know my rights a citizen of India I will go to consumer court. DSL[protected]@dsl Please sort this problem, I am providing my contact number as well for your reference. Regards Shagun Kaushal Mob [protected]

I was Airtel customer for over 10 years. As they do not have 3G service in Kolkata, I opted for number portability to Vodafone. The number was ported on 16 Dec and I started using the Vodafone service from 17 Dec. Airtel has sent me a bill for the period 11 Dec up to 10 Jan 2014 when the sevice stopped on 16 Dec. Also they inflated the mobile browsing charges and demanded over Rs. 500. The service I had was 2 Gb down load with unlimited browsing. Once the limit is reached, they were to put me on low speed and there was to be no charge. When I veriefied the bill I found their having charged Rs.250 for 1 min 50 sec of browsing on 16 Jan and there were several such inflated charges. They keep sending SMS needlessly.

Hi, I have shifted to a new apartment in the Pimple Saudagar Area of Pune, near State Bank, Govind Garden Chowk. Since then, I have been facing issues with the network connectivity like call drop outs, not able to connect using gprs / 3g. I tried calling 121 customer care and reached to the Technical help option, however, after selecting the confirmation to proceed with the charges of talking to customer care executive, the call drops out. I tried this for 3-4 times, however, not able to successfully talk to the customer care executive and hence not able to file complaint. Request your help in installation of network booster to ensure proper connectivity. Airtel mobile numbers: [protected] / [protected]. Thanks, Umang Doshi.

Hi, I have used Airtel prepaired card from someyears ago. Now i found last night date 19/01/2014 my card got deactivated, without entimation. Request you to kindly enable my number - [protected] and now when i tried to ask reason from stores as well as customer care they denied to help me without giving me a single reason .if Airtel provide such kind of services i never gonna use this services again in future . kindly look into this matter

Hi, I have used Airtel prepaired card from last 5 years. Now my card is deactivated today date 19/01/2014, without entimation. Request you to kindly enable my number - [protected]. I have attached my documents. Name - Sagar Ramrao Sawant At Post Shewala Tq Kalamnuri Dist Hingoli, Pinciad 431701. Regards, Sagar Sawant

I had got done 3G recharge in my phone . The phone number is +91-[protected]. I have a prepaid connection. I have been using airtel connections since years but this time I bought prepaid connection in Mumbai . I called the CUSTOMER CARE to know if 3G will work in POWAI area (hiranandani) and I asked him to be on line till I get the recharge done . I also got an offer from airtel saying that 3G for a month and also for another month with 2GB +2GB extra . At that time the customer care agent said that 3G will work but when I started using the data pack, the pages were not loading and also it showed that the balance is of 2G, I download settings in my phone(samsung S4). Again it showed 2G . I again called the customer care and then the other person informed me 3G does not work in Maharashtra circle so I asked him to return my money back as I havent used it a bit and its of no use for me . He said that it will not happen and he started talking arrogantly . I told him to transfer my call to senior executive and he said that that he will not do and he started shouting on phone . I must say airtel customer care in prepaid is the worst . They have no sense and they are so rude . I told him that I will complain to the consumer forum and he directly said go ..I don't care . Go and complain and he cut the phone. I tried getting through the customer care number many a times and no one picks up . And if they do, nobody transfer my call to senior executives and they r always ready to tell the number portability process. I am highly disappointed with the service and I have 25 series of connections of Airtel(postpaid) in my office. I will surely change them to other network .

I tried to get a postpaid service from Airtel at Mysore using a corporate plan at Mysore Karnataka For this I visited The Airtel dealer at Vijayanagar Second Stage outlet at Vijaynagara 2nd Stage, Lokanayakanagara, Mahadeshwara Badavane Layout, Mysore, Karnataka, India On 9th January 2014. I had given them my Rental Agreement as address proof, Aadhar card copy as my ID proof, Pan Card as additional ID proof and also my corporate ID card copy I have had horrible experience with them in trying to get my connection activated because of the following reason The clerk at the dealer must have copied my address but he ended up copying owner's address on the form This lead to the failure of the first address verification activity I did not realize what happened and I kept on following up with the dealer and he kept saying it will get activated Finally I had him look up the exact status and then I realized that my address was entered wrong by the dealer himself, he had corrected it in his system Following day the verification team visited my home and took signature from my folks, despite that the connection was not activated. On 18th January, I visited the dealer again and then realized that the Verification and Dealer teams are still going back and forth with my connection. The dealer tried to escalate to local Sales team and they had also apparently approved connection. Even then the activation did not happen. The dealer tried to escalate again and made me talk to some Manager/Assistant Manager. He was least bothered, unapologetic and thick skinned. He asked me time until 20th January to try to get the connection activated, manager never apologized. I left the dealer shop and I get a call from the dealer again asking me to provide Residential Proof. This really tipped me over as I was getting really irate over the way things are turning out for me. All this while I am having to pay roaming bills on my other number (the reason why I am getting this connection in first place). I left the Sim card with the dealer and asked him to stop pursuing it. The proposed number was [protected] I want to share with every one how bad the experience was with Airtel at Mysore, Karnataka. These people don't even apologize. Imagine me having to drive 5kms every day to the dealer to try to get update/status of the activation. Now one more fear I have is that somebody else will start using that connection on my name..so somehow I will need a written proof from Airtel that I have rejected their service..

I got an airtel wi-fi connection three days before and without using it much, they are stating that our 10 gb limit has already expired. On being unconvinced with it and asking for detailed statement of the data usage, the airtel customer service center at Mansarovar Complex, Bhopal as well as the executives of Complaint Center are unwilling to provide the Info. They are just saying that the limit has been used, it might have been hacked (though it is password protected) etc. and they are showing reluctance in providing detailed statement. My Number and DSL Id are following:[protected] and dsl id is 2706422

I have a purchased an airtel 4g dongle (Model: ZTE MF825A) on 23rd decemeber 2013. Since the activation it has not been working on my Windows 7 Desktop. The error is IPv6 connect failed. I am not able to use it and they are billing me for it. I have given 7 complaints and none of them have resolved the issue the issue. The complaint number s are : 54366320, 54389727, 54389843, 54421178, 54539601, 54692821, 54697588. They do not even bother to contact and just close the complaints. In the middle for 3-4 days and airtel support called me asks what the problem, but no-one has bothered to come once and have a look.They have even stopped replying to e-mails. If this issue cant be resolved, then I would like to return the dongle and get my money back. Airtel has one of the most pathetic customer services I have ever seen. Thanks, Atanu

Hello,
Hoping for the resolution for the issue occurring on my whole CUG group.
The cug group is on my firm name “Makwana Iron Works.”
the plan offered me by sales manager arun Dhar (m. +91 [protected])(Email ID: mailto:Arun.[protected]@in.airtel.com)

For the ref. of my cug group
check my no.

[protected]

The plan benifit we offered was with Rs. 149 plan with 50 Rs. Rental Waived off.
the free benifits offered in plan is 400 Local + Std Minutes in the plan. But we getting the Local Benifits only.
I am also having the confirm mail from arun dhar with the plan sheet.
and after ported to airtel now no one is responding to my Query.


kindly check the proof i am attaching with the email received with date and time also.

Airtel DTH online account never works. Always shows "Sorry we are unable to process your request due to technical problem, Please try again later." for the past 1 year. If we try to call the callcenter nobody picks up the call. They play irritating song all the time. Airtel purposely made their website this way because they don't want you managing your account by yourself. Because you may try to save money. They want to steal from you as much as possible. The online account and call center features are provided just to attract new customers. People buy Airtel DTH thinking that they can manage their TV channel through the online facility. Once you are in Airtel will show its real face to you. An Airtel DTH sufferer

I'm a airtel customer ever since i started using a mobile phone. I activated an unlimited GPRS plan (2G) via customer care on 13-Nov-2013 and had it deactivated on 09-Dec-2013 before renewal ot its one month cycle but I was charged about Rs.143 (+tax) in the next bill nder Mobile Internet charges. They have already charged 125 in the Dec 2013 Billing cycle. Again they charged in Jan 2014 bill also. My bill cycle ends in 05 of every month.On further inquiry with the customer care people, I was notified that, even for a one day usage of intenet (from 05 to 09 of Jan 2014), Airtel will charge Rs.125( cost of a monthly 2g pack) plus for the 5 days usage in Jan, they again changed Rs.18 (+tax). They are now saying that 2G internet doesn't charged on prodata basis which i was not informed durin the activation and deactiviation of the internet plans. On complaining I got an explaination saying that this is the process and all the charges are legible as I was not informed about their so called policy when I was provided the service neither later while deactivation. I don't get it how do they expect the customer to know about all the policies without informing them. I would appreciate if my problem is resolved as soon as possible.

I have received unsolicited vulgar calls from the airtel no. [protected] at 10.24P.M., 10.26P.M., a vulgar message at 10.28 p.m. and then two calls at 10.30p.m. to my BSNL mobile phone No. [protected] today i.e. on 15th January 2013. please give the identity and residence of the subscriber so that i can file police complaint against teh subscriber or i shall file the criminal complaint against you as the service provider i[censored] don't disclose his address and identity. I have tracker software which tracked down the caller at Bhubaneswar near Grand Central Hotel. He may be a resident of Bhubaneswar, Cuttack, Angul, Berhempur town in Odisha state. I want to teach this person a good lesson for making such vulgar and unsolicited calls.

Hi,

My name is kapil verma from delhi. I am using airtel no. [protected] from last 3 years.Today i got to know that airtel deducting 1.5 INR everyday from 2012 from my account for some unknown services call City Search.
When i called costumer care then they said i only activated this service in 2012. And i don't even know about this service.Then close supervisor ( Kamal Kumar ) told me everything. My main concern is this all Tele communication services company doing fraud with their consumer with such automatic service plan. First they automatic activate caller tune and send a message that caller tune is free for 25 days on your no. and if you want to deactivate dis caller tune you have to call on some XYZ no. and after some time client forget that he or she has to deactivate is caller tune manually. and that service get start paid automatically.This is a big fraud. I am paying 540 INR every year for one service without my permission . i don't even now when i got that service on my mobile. Airtel consumer is 100 million in this world ( http://www.fonearena.com/blog/4040/bharti-airtel-reaches-100-million-customers.h...⇄ )

if 20 percent coustmer like me paying 540 INR paying every year then. these company getting profit approx. 1080 cr. every year from automatic activation services.

I just want TRI take action againt such automatic useless or hidden services. And i am going to file againt AIRTEL OR BHARTI MITTAL in court.

Thanks
KAPIL VERMA

I am very disappoint with Airtel service. I did MNP in October, previously I was using Vodafone, then I changed it to Airtel, while doing MNP I requested for 3g plan but at the same time, One guy name his name is Amit he works with airtel lower parel branch his no. is [protected], And he gave information like, "If you activate 3g plan then it wont work in pune so its better you take 2g plan" So then i thought as he is more informative person in all these things than me so I should go with his thoughts and I took 2g plan, and after this I Start my phone and I noticed one thing I requested for 2g plan and they activated my 3g services, regarding the same thing I informed them, so I got reply like, "May be you are in 3g Network coverage that's why your getting 3g speed but you have activated with 2g plan so no need to worry" and the same month I received bill of RS. 1500/ I guess. by saying 3g usage. First thing is that I am not gonna pay this fake bill and yes of course this is not my mistake As I got wrong information from you services provider, if its my mistake I am ready ready to pay for it. And now a days literally I am getting torture for Airtel customer services (I really don't understand what Kind of service they provide) And pretty interesting part is today I got Warning call from them, and that customer care lady were saying on the phone if you don't pay the bill, I am gonna block your all no. and I ll call to your contact and tell everyone this is "fake and chor" lady.. And that lady contact no. is [protected], I don't know her name.. and that lady was not even ready to listen anything. My postpaid Contact No. Is [protected] (Currently all services has been stop for this no.) Alternate No. [protected] Please look into this matter asap, This matter is getting so much hectic for me.. waiting for positive respond.

sir i have inform u that pls stop my airtel boradband connection due to some reson ihave no uses so pls stop imeditet my connection my user id[protected], person name, mahak agrawal and ac no [protected]. sir so ihave talk u custmore care and his provide ur carry . so all these clera all these terms and condition .pls kindly reqest closed my connection...

First time online recharge for yearly package: A NIGHTMARE Hello, I am writing this with immense dissatisfaction and inconvenience caused to me. I have paid Rs.2200 online on 4th Jan, 2014 for a 10+2 month offer on my Airtel DTH. The due date for recharge was 5th Jan, 2014. My DTH is inactive for past 30 hours. I also reached out to customer support stating that I am getting sms to recharge my account or the account will be deactivated, I was assured that going forward I will not get any such messages and the account will not be deactivated and it takes some time to reflect a balance of Rs.2200 on your account(communication dated 5th Jan 2014 with a female representative). And she was right, I didn't get any further communication. They simply stopped the services on 13th Jan, 2014 stating that you have a negative balance. That's really ironical to what I expected from Airtel. Despite multiple calls to Airtel customer care, the services are not yet resumed. This is my first and worst experience with Airtel that I could never expect from a brand like Airtel. Our all 3 mobile connections are Airtel and 2 DTH are also Airtel because of the trust on the brand. But this recent experience stirred our trust on it. I raised a complaint on Jan 13, 2014 and took the complaint number as[protected]. They said we will resolve the issue in 24 our, there is some technical error from our side. When the issue was not resolved after 24hrs, I called again to CC and they said there is no complaint raised for you with this number (pathetic) and then gave me another complaint number mentioned below. With all my continual interaction I now know more about the issue in hand and the Airtel standard procedure of acting more than the any Airtel customer support executive do. Please look into the matter and do the needful asap. Currently my account is showing a negative balance of Rs.118. Customer ID: [protected] Complaint numbers: 35624885 If your online portal does not work then request you to please shut the online facility down so that your loyal customers do consider the option of online recharge and follow the regular procedure of going to the local shop and get the recharge done. If my DTH service do not gets started by 8pm today 14 Jan, accept your failure to provide quality services to your customers and refund my money asap. Once I get the money back, I will recharge by contacting the local kiosk. Thanks, Ankit

sir Namaste, Iam Customer of Airtel Network.They send me some offers very attrctive to to see through SMS.but when recharging that offers are not came.and when iam call to customer care they are tell unnecessary things like talk to our supervisor like that.we please take action on that company.thank you sir.