Airtel Complaints & Reviews

I have raised a request to deactivate my broadband connection on 16.01.2014.Please disconnect my connection immediately as i will not be responsible for any due payment if any.
My details are as follows

Airtel Broadband account no :[protected]
Fixedline/Broadband Number : [protected]

Address:
C/0 Amrita Srivastava
#29, Saradha Nivas, 2nd floor, 21st Cross, Jangamappa Road, Near Chavara Church
Behind Rama Temple, Ejipura, Bangalore, Vivek Nagar Post 560047.
email: viv.[protected]@gmail.com

Hi There,

I am Karuppasamy P, living in Chennai. Once I received a call from Airtel representative, in which they have described a plan which attracted me. The plan as follows

Monthly Payment Rs: 300
800 calls per month
Calls b/w a particular number is free for 24/7 (have to pay Rs 100 pm).

I have selected this plan and said ok to the representative.
She sent a sales representative to my Office. And he collected 500rs as Deposit amount and required documents to activate the network.
He said that the network will be activated within one week. (it was happened on November 1st week).



After one week one representative came to my home for address verification. I signed in a form. Then he said will be activated within a couple of days.

After two days, a call came from them said that the proof verification failed and asked me to submit another copy of proof. I did.

And then there is no news from them, I was waiting until December 15th. Then I called the representative who collected amount from me. He gave me their office number. I contacted the number. A representative attended the call, I told him briefly. He said he will take action, will activate within a week. This was happened in end of December. I was waiting until January. In the first week of January I called the same number, and the same guys told me that it will be activated within next week. I said, no I don't need your service, just refund my amount.

He said, ok I will take actions regarding this. And by next two days I called him, and he said it was processed and the amount will be reached to my address within next 15 days. This was happened by Jan 7th, 2014.

Still I didn't receive any calls, amount from them. So I called him today (27th Jan, 2014), and still he is responding irresponsible. I don't what to do.

Still it is not yet activated. And there is no proper response from their side.

Can you guys help me to solve this. I need my money back, Rs 500.


My Details as Follows:
Name : Karuppasamy Pandian
Mobile No: +91-[protected]
Chennai -600040
Proof that I am having: Customer relationship form.

Form No: TNPA 806677

Hi,

I am facing issues with Airtel. When I asked for the help, they simply like to reply whatever they like to but not about the actual problem. Kindly help me in this case. Following is the full conversation with Airtel
I have paid the money for the bill which I haven't used

=================================================

Namaste!

You wrote in on[protected], expressing the concern regarding the outstanding amount for your airtel Data card number [protected].

We thank you for writing to airtel and welcome the opportunity to assist you.

We would like to inform you that your airtel mobile number has been permanently disconnected with effect from[protected].

The summary of the breakup details:

Invoice dated:[protected]

Monthly Charges 950.00

Discount -100.00

Late Fee 100.00

Taxes 105.06

This Months Charges 1055.06

We would like to inform you that there is an outstanding amount of Rs.173.04/- on your account as on[protected], hence we request you to clear the same at the nearest airtel relationship centre to initiate further action in this regards.

Attached is the list of airtel relationship centres for your reference.

We hope that we have been able to fulfill your request suitably.

Please do write in for any further assistance.


Yours sincerely,
DEEPASHREE DP
Customer Care
bharti airtel limited


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[protected]Original Message[protected]
From: t.[protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 23/01/2014 11:56:47 AM
Subject: Re: [|BAL|Qrc123011409010526012999|]

Hi,

Please don't give the answers without reading them
For one of the concern, you are saying it as address verification is
compulsory, we will do it.

But the most important thing is the following one. Can you please look into
this issue

The important point that you should understand is
1. Whatever I paid 1500 rs and the bill amount 173.04 what you are talking
about is purely and solely due to the mistake from airtel side. I didn't do any
wrong.
It's only airtel didn't do the requested action and moreover asking me to pay
the bills (eventhough I am not using it)
2. Will you try to understand the problem? and who caused it? or keep saying
pay this pay that?
3. If it's the issue with Airtel, how Airtel will ask me to pay bills?
4. When I called the customer-care person's Manager, hope it's you, you said to
send a mail to [protected]@in.airtel.com for refund of my money via cheque. But now you
are not at all talking about these?


Regards
Harathi


On Thu, Jan 23, 2014 at 11:51 AM, <[protected]@in.airtel.com> wrote:
Namaste!

We understand from your previous email, expressed concern regarding the delay
in activation of your airtel prepaid mobile number [protected].

Thank you for your email to airtel and the opportunity to assist you.

At airtel, we enforce the most stringent security measures and it is our
constant endeavor to provide you with better service. In the interest of
security, connections failing to meet verification details are restricted for
activation of your airtel mobile number.

We request you to contact the airtel relationship centre/Dealer from where you
have requested for migration from postpaid to prepaid to assist you better.

We hope that this response has addressed your query suitably.


Yours sincerely,
Vidhya V
Customer Care
bharti airtel limited


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Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction

https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=2566ABD42E6F
94F4137996F7 2 3 8 87B9EFF A6DED69AAED107695FE 3 2 A C F 7 C
F7492F11C65AFD9&refno=Qrc123011409010526012999

"If you are not satisfied with the resolution of your complaint, you may
contact Appellate Authority with the SR number. Please click on
http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate
Authority details.


[protected]Original Message[protected]
From: t.[protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 23/01/2014 09:27:26 AM
Subject: Re:

Hi,

When I dial 59059 for verification, it's saying not a valid number. What should
I do? Please help me

The important point that you should understand is
1. Whatever I paid 1500 rs and the bill amount 173.04 what you are talking
about is purely and solely due to the mistake from airtel side. I didn't do any
wrong.
It's only airtel didn't do the requested action and moreover asking me to pay
the bills (eventhough I am not using it)
2. Will you try to understand the problem? and who caused it? or keep saying
pay this pay that?
3. If it's the issue with Airtel, how Airtel will ask me to pay bills?
4. When I called the customer-care person's Manager, hope it's you, you said to
send a mail to [protected]@in.airtel.com for refund of my money via cheque. But now you
are not at all talking about these?

Hope you will understand the issue

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

=================================================


Thanks

i lodged a complain to fraud management but eventually got thru to a customer agent who felt my complain was funny and began laughing despite the fact that airtel does not notify its customer on unsubscribed messages fee. this i must say is a poor gimmick to extort money from customers and to top it up, the customer agent on line laughs to show how unserious the organization is. this is poor i must say. thanks.

From past six year I am using Airtel Sim Card, but last month I asked for the Post paid plan, they call me and ask for document and i have given all required document to airtel executive with deposit amount of 300Rs. before giving Document the used to call daily and ask for document .As soon as i have given document they didnt pic the call and not respond properly . now i told them for refund amount now they are saying we will not give the Refund amount you come and collect the amount or else we willl recharge your mobile number with 249, remaining will deduct for taxes.
this type of false promises and the misguide the out station customer. So please before giving any document you confirm first about company.

This Complain for-- Touchpoint Services, #394, Dr Rajkumar Road, Rajajinagar, Bangalore-10.
Authorized Partners For Bharti Airtel LTD.

I am using airtel number [protected] from last 6 years.Last year around 10 th November 2013 I have converted my prepaid connection to the postpaid. But now I am facing problem while using airtel because of false billing. I have activated 2G unlimited internet service on my number from 10th Nov, 2013. My billing cycle is 20th to 19th. On 19th Jan 2014 9 p.m. I have called customer care to deactivate my 2G unlimited plan from next billing cycle i.e. 20th Jan 2014-19th Feb 2014.But in 20th Dec 2013 to 19th Jan 2014 billing cycle, Airtel had charged me the GPRS charges which is false.In that cycle I have 2G unlimited plan activated so how can airtel charge me for the GPRS use in that cycle.After giving the deactivation request I have not used the GPRS.

Hi, This is Prasanna. I have taken one Airtel postpaid mobile connection on 23rd January 2014. The number allotted for me is [protected]. I bought this from ITPL Airtel Relationship Centre, Whitefield, Bangalore. The executive told me that the SIM will be activated within 24 hours at any cost. Now today is Monday 27th January 2014. As of now the SIM is not activated. I have mailed twice and contacted the 121 customer care more than 5 times. The reply I received is that the address verification on my connection is not yet done. It is not my fault. I dont know why this much delay in Airtel for address verification for a single Postpaid connection. I thought of taking another postpaid connection from Airtel for my wife. Now I dropped that idea. There is no meaningful reply from Customer care also. All fake commitments that customer care is working for 24 X 7. I sent a mail on Friday 24th January. I have not received a reply as of now. Their customer care is not working on Saturday and Sunday. At last I asked them to cancel my connection as it takes too much of time for activation. Atleast for this mail I am not sure the educated Airtel persons will reply or not. I got frustrated too much with the way they treat their customers. One customer care person is saying that address verification will take 7 days. Another person in the next time call is saying that it will take 24 hours. one more person is saying that it will take 72 hours from the time of purchase. There is no uniform reply and finally another person asked me to go and contact the dealer from where I purchased the SIM. This is how the Airtel company is treating their postpaid customers. The number 1 worst customer care experience that I have never had before.

my airtel digital tv is not working from the day when i brought. it is a new connection. i have paid and brought a new connection. after that if i call to toll-free nos it is not working. if called to this no[protected]. if i say my connection is not working. your balance -2000. i told i have brought a new connection. please let me know what is a problem. as per the plan it has to come to 2 months. the day when i brought is not working at all then why i have paid i brought. please give me some i will check and let you know kept for hold 30min. not responding at all. after 30min they are tell we need 24hrs to resolve the problem. it has been 2 weeks till the date. no body is ready to resolve the problem. 20 calls i have made to customer care. now i don't want a connection. i want my money back. i am not happy with the service. card no[protected] BR52002B B[protected] contact no [protected] email: [protected]@gmail.com response the complaint at list.

Respectfully Sir,


Airtel sent me hiking bill in internet, then block my out going, then block my incoming that's why I couldn't make payment middle period. Then a guy named Mr Mallick ([protected]) contact me and ask for settlement with Rs 2200 and he promise me to give the prepaid SIM of that no [protected] after payment. I trust him and paid Rs 2200 by cash. The amount already deduct from my due amount. Neither he made any settlement nor he sent my SIM. For the rest due amount, the other guys ringing me daily. There is no response/answer from Mr Mallick and Airtel.

Kindly take action immediately, I will be glad for your kindness.

Best Regards,

Gopal

Hi, I have been a satisfied and happy Airtel consumer for the past 7 years however; I have been aggrieved by Airtel’s POOR Customer Service for a new connection. I am based out of Mumbai. I was to go on a vacation to Manali from 12 Jan 2014 to 17 Jan 2014. Due to professional requirements for the organization I work, I applied for Airtel Data USB Connection on 09 Jan 2014 through my company’s Airtel Corporate relationship. The application process was facilitated at my work place. Immediately on handing over the application and an amount of Rs.1250/- (Rupees One Thousand Two Hundred Fifty Only), I was handed over a USB Dongle and Airtel SIM no[protected]-82383-HLR-1. I was anticipating that the connection will be activated in a day or two. However, I had to write a mail on 11 Jan 2014 asking the status. Happy and not anticipating any problems in the waiting, I proceeded for my vacations on 12 Jan 2014 anticipating that the necessary details will follow. On 14 Jan 2014 I was given the Airtel Data Card number [protected] and was told to activate my card by calling their verification department. I followed as instructed but somehow the instrument did not detect network. Post various tele and mail communications, since there was no resolution till 17 Jan 2014 finally I wrote to nodalofficer.[protected]@in.airtel.com informing the issue and asking a compensation of Rupees Five Lacks for the deficiency of service, mental stress and harassment and loss of face that I faced in front of the company I worked with due to non-commencement of Airtel’s data services. The revert received the same day said that Airtel is working to resolve the issue. Ever since I have initiated the correspondence since 11 Jan 2014, there have been various email and telephonic communication. One of the funny replies received from Airtel on 22 Jan 2014 is extracted and mentioned below:- _____________________ please be informed that, we have checked and established that services are well connected from our part. Moreover, we would like to inform you that the connectivity related issue could be at one particular location, however, not at every place. Hence, we would request you to get the SIM card swapped from nearest ARC (airtel Relationship Center), in order to resolve the data connectivity issue. _____________________ ** the above is only an extract and not the complete mail. I have replied to the above mail stating that I have tried accessing the data connection from 1. Manali 2. Chandigarh 3. Delhi & Finally 4. Mumbai Today, 25 Jan 2014 after 17 days or 2.5 weeks, my connection is still not working and I have received a bill for the said connection without even using the services. I have been having an existing relationship with Airtel since long and while applying, I had mentioned my existing relationship number but they registered with a new relationship number. They have recorded my name differently than what I have applied with. My final grievances:- 1. Connection applied on 09 Jan 2014 not activated / services not usable due to some technical reasons from Airtel; the service provider resulting in Deficiency of Services. 2. Bill raised despite the connection not working and the consumer not getting the promised service. 3. Airtel executives, despite giving necessary details in the application by the applicant have recorded wrong name and have also issued a new relationship number despite providing the necessary details. I have a copy of the application filled by me. I am absolutely harassed and have lost my patience with the issue. I would want airtel to provide me a compensation of Rupees Five Lacs for the deficiency of service, mental stress and harassment and loss of face that I faced in front of the company I worked with due to non-commencement of airtel’s data services. Also, Airtel must commence the services applied for. Need help to fight unfortunate battle with Airtel.

Hi, I have serious of issues with the AIRTEL 4G, my LTE # [protected]. I had internet outrage on 18th Dec 2013, so registered a complaint with AIRTEL Customer support [Reference # 54274531] and committed that they would resolve this issue in 72 hrs and the technical person had visited my place and said that there is a issue with the bank end team and they would resolve and confirm me. But after some time, they had simply closed my complaint saying that they were not able to reach, then from that day i had to keep on call AIRTEL for this issue and every time they reply that my previous complain has been resolved, and they take a new complaint. I wanted to highlight here that my complaint has never been resolved yet, but they simply close the complaint if its crosses 7 days, bcoz they do not want to slip on their SLA, s without resolution what's the point in having SLA. Now its almost 36 days, no proper internet connection, there were several complaint resolved and opened, but no resolution yet. I had escalated to the nodal officer as well, no response. Now today i had called up the customer service asking for the latest complaint status and they were keep on saying that i would be resolved in 48 hrs or 72 hrs, this is the only answer that they have. But they never worked on for a resolution. I am really pissed off with the way biggest brand AIRTEL handles their customer this way and the customer executive itself requesting me to look for a alternate service provider :) LOL. Thank god that i have recorded all those conversation recorded in my phone. Following are the achievement of AIRTEL service and customer support:- 1) 36 days complaint still very much active without any resolution. 2) They are very prompt in closing the complaint in 7 days even if it does not have a resolution, as they do no want to slip on their SLA's. - Clever~ 3) Always gives an answer that the complaint would be closed in 48 hrs or 72 hrs. 4) Bill their customers for the period where their is no internet connectivity at all, and we had to raise one more complaint begging for the wave off. 5) Now today customer care executive themselves asking their customers to look for a better service provider over the call. With the brand name AIRTEL is cheating their customers in a big way and eating our moneys, wake up friends. Thanks, Uday

Dear Officer, Myself Vinay Gupta having a airtel connection No-[protected] using from last 6 months. I want to do a compliant that Airtel has not activated GPRS [protected]@Rs.50 upto 150MB after that 20kbs @unlimited on my airtel no-[protected] as it is offered to me by SMS from AD- AD-650003 to activate GPRS [protected]@Rs.50 upto 150MB after that 20kbs @unlimited on my airtel no-[protected] on 20th Jan 2013. I have tired to activate the GPRS [protected]@Rs.50 upto 150MB after that 20kbs @unlimited by sms ABC3G to 51619 but i am getting inviaild keyword. I have done many emails on [protected]@in.airtel.com and [protected]@in.airtel.com, nodal officer and Appellate Authority to activiate this GPRS [protected]@Rs.50 upto 150MB after that 20kbs @unlimited. Airtel is providing best services to customers . Please activate GPRS [protected]@Rs.50 upto 150MB after that 20kbs @unlimited on my airtel no-[protected]. Thanks & regards, Vinay Gupta

I have recharged my 3G data plan from airtel official website by Rs 995 for 5GB on 25th of dec 2013..I have also received massage regarding the recharge, transaction id for recharge was [protected]. But to my utter surprise it was never recharged, I came to know this when my balance became zero for using net as the charges were being deducted from my main balance. I complained about it on customer care twice . every time they gave me a complaint number but never resolved the issue saying that there was a communication failure with me and there is no such kind of plan but it was on their official website although in past i had recharged the same plan on my mobile. the complain no is CONRC[protected] ON 6TH JAN 2014. Sir please take proper action in this regard kaushlendra kumar mob no [protected] Mail id [protected]@gmail.com

I have the above-mentioned postpaid Internet connection on my iPad2, but at my residence, for which place I got registration of the 3G plan, the Internet speed is so slow that I am unable to browse most of the time. I have been complaining to Airtel Customercare for he last several months and subsequently their team visited our premises and assured me to rectify the problem, but nothing has been done so far by Airtel. Again I submitted several complaints to Airtel Customercare from 11 January 2014, submitting them the results of Internet speed measurements regularly, but again they replied that their team is working on it and will resolve the problem soon. They also telephoned me after receiving my complaints. The last response I received from Airtel Customercare was on 19 January 2014. But now they have even stopped replying me. Due to this, I am passing through very difficult times and my work is suffering a lot - both mentally as well as financially, because I am unable to do some important work on the Internet from my home. I therefore request you to take up the matter with the higher officials of Airtel to rectify the Internet speed problem. Dr. Zahid Husain Khan

hi, i am k kirankumar, recently i have taken postpaid mobile sim, from i purple chennai.when i call to 59059 to activate the sim, i am facing the issue like door no missmatch.i have given bank statements and id proofs with correct address as 2/410, ambedkar nagar first main road, manapakkam, chennai even physical verfication also done in the same.again i called to 59059 they told that our backend team will check that and give me time of 4 hrs, but they not rectified.six times i called to 59059 from last 3 days, they will not rectify this issue.Mr Arasu and Dhanush are leading the calls from 59059 .then i finally desided to go for consumer forum and TRAI.i have all mobile recordings what i spoke to 59059 call center team from airtel. i requesting you to please take action on 59059 call center team and who feed address into db WithRegards, K.KiranKumar [protected], [protected].

Sir, I am a current customer of Airtel DTH.They are charging more as compare to others DTH.There are two types of plans south India plan(cheaper than rest of India plan) & rest of India plan.but in rest of India plan there are lots of others regional channels active including south indian channels that is not required if once consumer has already opted rest of india plan..after that they are demanding more money for HBO Hits & HBO Defined why?My DTH id is [protected].please take some action.I am paying 350 per.month for DTH.
Thank You Sir

Hi, i had applied for MNP of my existing number from BSNL to Airtel on the 3rd Jan (UPC - BX562336 | Application No. 59059). I got an SMS on the application being processed on the 9th Jan and verification also being done. I tried to contact the customer care - no updates. I tried to contact the executive who comes to my office - he is least bothered, however after multiple follow-ups he tells me that the verification is pending and BSNL is yet to issue an NOC. He told that he would re-initiate the verification process but no call / update so far. All i need to know - IS THERE ANY ONE WHO CAN HELP ME ON WHAT IS THE NEXT STEPS OR WILL THE PORTING EVER HAPPEN OR DO I NEED TO SUBMIT A FRESH APPLICATION???? Regards, Attula Moahan

Hi, I Am getting numerous calls from an airtel DSA, nos.[protected], [protected], [protected]. Even though my number is registered to DO Not Call registry, theses guys first called me 4 times since morning and after that they are calling me every minute.They are laughing at me & abusing at me, U can clearly see that they have called 5 times & 3 times in a row from the same number. I have received 6 calls from the same number which is showing as a missed call as i didnt answered it.I asked to lodge a complaint to airtel but the rep is saying u must have asked them to call. as these guys were initially trying to sell me a similar number from quite past fifteen days. Please Do something in regards. Regards Harish [protected]

Hi, As per yesterday's communication had with Airtel regarding my billing issue on No. [protected] which was not satisfactory and instead of the solving my problem he straight away suggested me to cancel my connection and move to some other, IS THIS CALLED A CUSTOMER CARE.!!!? As per my billing plan i have a 100mb of free data which i have not exceeded, i have a proof o[censored]sing 79mb received an SMS from 121 by 20th early morning which is end day of my billing cycle but your Applet executive proving that your 121 data usage generating tool is wrong and his calculation is correct, if this is the case and problem/loop hole in your technology, why should the customer suffer!!! As that sms is the only way i can track my data usage. I have received my bill 3 times more then my usage. Its very pathetic way of dealing with customer and solving the issue. I request the responsible personals to look into this matter and solve my issue ASAP with proper waver and justified bill. This same i will be wring to consumer forum as well. Thanks & Regards, Prakash

Hi, My name is suresh and i have opted for Airtel broad band connection in the month of august 2013. They told that we will provide you the internet connection and took Rs.600. Rs. 500 as deposit and Rs.100 for background verification. But later they told that they will not be able to provide me the internet connection as there is no port availability. Hence i requested for refund. They told that they will refund my money within 22 working days. I waited almost 30 days and i did not get refund. Hence i called them for the status, they told that we could not reach you and the house was locked. 2. I raised the complaint 2nd time and they told once again that i have to wait for 22 days. Once again i waited for 22 days and 23rd day when i called them they told that address is wrong. 3. 3rd time i raised the complaint once again and requested them to refund my money. They assured me and told that we will refund the money within 22 days. I was convened and thought to wait for another 22 days. But once again the same issue i did not get refund. 4. 4th time when i called them they told that i cannot find any complaint on the phone that i gave them nor on the registration form that they gave me. So i spoke to the supervisor regards to the same and he told that the phone was wrongly updated and he apologized and told that please give us 22 days once again and this time we will ensure that you will get refund. So i told him that this would be the last chance. He said that we will fix the issue. I gave the mobile no+alternate phone no. And even i told the supervisor to take request on the alternate phone no that i gave him. He agreed to that. And i confirmed with him if i give the phone number will you be able to pull up the complaint information. He told that we can retrieve the details using the phone number. Waited another 22 day i did not get refund. When i called them once again they told that they cannot pull the complaint details as the server is busy. I told that i cannot keep on calling you guys so please arrange call back from the manager or the supervisor. They took request and told that the supervisor will call within 2 hours and i did not get any call from them. So i called them back and they told that we are not able to pull the complaint from the phone number nor the register form no. I told them i want to speak to supervisor, they put me on hold for 30 minutes and then the call was disconnected. I got frustrated and never wanted to call them back. I had airtel postpaid connection and even i have cancelled that. I called them back now in January 2014 and once again they have taken request and they have informed me that it will take another 12 days. So let me wait this time if i am not getting the refund i have to take the necessary steps.