Airtel Complaints & Reviews

I have ported my number [protected] from Reliance GSM to Airtel. The Airtel connection got activated on 28th Jan 2014. However ever since it I have been on airtel connection, i am not receiving incoming calls or sms. Even after repeated complaints and follow ups with airtel there is no update on when the issue will be resolved. Complaint no with airtel[protected] Alternate contact- [protected] The entire purpose of porting the number has been defeated as I am not able to receive calls on my excisting number which is shared with all by business contacts and relatives.

We have network problem in EB6 building only. Up to the entrance we can call, but after that, inside ODC we dont have much tower. We cant call because of that issue. This is one of the biggest building in the ASIA, here itself we are facing this issue means, what is the use o[censored]sing Airtel Network. Please solve this issue ASAP

Hi there, 18th January I paid 2500/- for Airtel 4G router connection in Kolkata. I was promised that the connection will be given in 2 working days. But till date connection is not given. In the initial week I have tried contacting the reseller who contacted on behalf of Airtel (Shubho Adhikari Phone# [protected]). But soon he stopped responding to my phone calls. Then i contacted the Nodal authority, they responded with a mail and the verification happened. Again i was in the dark. Finally without getting any response from Nodal officer as well i tried calling their number and it said invalid SIM number. Then i contacted Appeltte authority with any response. Contacted multiple time asking to refund the amount again no response. I would like to request you to take up this case, so that I can either get my money back or the connection.I am pasting the detail mail trail exchanged with Nodal and Appeltte office. Thanks, Apratim Apratim Ghosh [protected]@gmail.com Jan 28 (3 days ago) to nodalofficer.wb, appellate.wb Why after so many mails to the highest authority for last 2 days I am still not getting any responses. You are leaving me no choices other than to go to consumer forum with this. Wednesday by 6:00 clock I will log a complain if I still not receive my money back. Apratim On Tue, Jan 28, 2014 at 10:30 AM, Apratim Ghosh <[protected]@gmail.com> wrote: I still don't have my connection.. When are you planning to refund my money that I paid for the router? Apratim On Mon, Jan 27, 2014 at 4:36 PM, Apratim Ghosh <[protected]@gmail.com> wrote: I think my patience has run out on Airtel. My connection is still not active and I haven't seen a response from your side as well. if its not happening today, please refund the amount by tomorrow itself. or else I will file a complaint in consumer court. Apratim On Sat, Jan 25, 2014 at 12:03 PM, Apratim Ghosh <[protected]@gmail.com> wrote: Verification done yesterday, Mr Shubho Adhikari ([protected]) deliberately delayed the SIM delivery. Finally yesterday late evening I received the SIM. it was told to me I will get the connection yesterday only, but still now I don't have my connection. So again, what is the status of my connection. I seriously think you need to take care of your operation a bit better. It will a complete 1 week from when I have paid the money, still don't have my connection. From what I heard, who delivered the SIM, you need to take serious action against Mr Shubho Adhikari, if you want to improve your customer service. I definitely expected much better from Airtel. Thanks, Apratim On Thu, Jan 23, 2014 at 1:12 PM, <nodalofficer.[protected]@in.airtel.com> wrote: Dear customer, This is in reference to your email dated 23 January 2014, regarding delay in activation of airtel 4G router. We tried to contact you on 23 January 2014 at 01:04 PM but we were unsuccessful in our attempts in reaching you due to no response from your end. Further, we wish to inform you that your concern regarding delay in activation of 4G router has been forwarded to the respective department. However, it is taking some time for the same to be validated. We will get back to you within 24-48 working hours with an update on your concern. We request your cooperation until then. We regret the infeasibility in this regard. Customers touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely Kunal Manocha Nodal Office bharti airtel limited [protected]Original Message[protected] From: [protected]@gmail.com To: nodalofficer.[protected]@in.airtel.com Cc: Sent: 23/01/2014 10:35:56 AM Subject: Re: PURCHASE OF AIRTEL 4G ROUTER [|BAL|Qrc122011423015325993118|] Please look into the attached files. Those are all the details I have. * Allotted Mobile Number: Not Known * Area / Location of the airtel relationship centre: Not known * Date of request given: Saturday I purchased the device (Check attached file) * SIM number:[protected] * Amount paid as deposit and activation fee(scanned copy in PDF format): * Receipt number: (Check attached file) * Alternate Contact Number to contact you:[protected] * Dealer name: (Check attached file) * Dealers contact number: (Check attached file) * Postpaid/ Prepaid: Post Paid * Documents submitted: Passport Thanks, Apratim [protected] [protected] [protected] On Thu, Jan 23, 2014 at 10:04 AM, wrote: Dear Apratim, This is in reference to your mail dated 22 January, 2014, regarding the activation of your airtel 4G router. As per our telephonic conversation, we understand that there has been a delay in activation of your mobile connection. To address your concern, we would request you to provide us with the following details: * Allotted Mobile Number: * Area / Location of the airtel relationship centre: * Date of request given: * SIM number: * Amount paid as deposit and activation fee(scanned copy in PDF format): * Receipt number: * Alternate Contact Number to contact you: * Dealer name: * Dealers contact number: * Postpaid/ Prepaid: * Documents submitted Once we receive this information, we assure you that we would try to resolve your concern immediately. airtel regrets the inconvenience you are experiencing in this regards. Please do write in for any further assistance. Customers touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely AARTI NA Nodal Office bharti airtel limited Click here to provide feedback Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=474849B62061 F316BB 0 0 1 D C7191F4187985E061FC1E61A2E4246D91F2177190FD 1 2 6 9709BFC1F66&refno=Qrc122011423015325993118 "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details. [protected]Original Message[protected] From: [protected]@gmail.com To: nodalofficer.[protected]@in.airtel.com Cc: Sent: 22/01/2014 11:22:38 PM Subject: Purchase of Airtel 4G router Hello there, I left my number on your 4G page, interested in seeing a Demo. I fixed up an appointment with one of your Channel partners who called me [Nest Nirman Pvt Ltd] on Staturday. After seeing the demo although I had issues with the upload speed, I went ahead and bought the Device and the SIM with Cash. He gave me the router without battery (which I found later) and a SIM card. No where in the documentation and the bill the SIM number was mentioned. After purchase I have tried following up with him on Tuesday asking for status, he said verification will be done today. Which didn't happen. Further, I started asking about the status of my application and he only said he will get back to me. From today onwards he has stopped responding to my calls. So I tried calling up the customer care number in Kolkata. They promptly refused to help in any respect if I don't have the Phone number. Now as I don't have the number I don't have any way to know the status of my application and get it to closure. Any information you need please let me know, I will be happy to provide it to you. Feel free to call me in any of these numbers. Waiting for your urgent and prompt action on this. Thanks, Apratim [protected] [protected] [protected]

I am living in Pune and [protected] is my Airtel number. I am receiving missed call from +[protected] this number since 5 days daily in morning. When the missed call comes, my mobile shows "International Number USA/Canada" Can anyone please tell me who's number is this? Is this a prank call? or Is the number regarding any illegal activity? Please take a look on my complaint asap.

Self-styled 'mobile behemoth', apparently, has a lot to learn from other smaller players in the field. Pay a visit to their website and you will understand why. All data about your calls, messages, etc. in 'My Airtel' are old and outdated. For instance, check the 'last five transactions', you will find that it is at least two days old!

Dear Sir, I have ported into Airtel Network from Vodafone Post paid in April, 2011. But recently on[protected], when I requested for a SIM replacement, I came to know that my number which I am using from more than 8 years is not my name and on someone else name. When I requested for change of address they have asked me to drop a mail to nodal office and after getting a reply take a print out and come back. I have mailed my details to given mail id nodalofficer.[protected]@in.airtel.com on[protected] and got reply from this mail ID on[protected] stating that I can change my address details by submitting a copy of the mail, ID Proof and Address Proof. I went to Airtel Relationship Center, at CBM compound, opposite HSBC Bank on the same day and requested to change the details. They have given a application to fill and given a new SIM and informed me that my number will be deactivated next day and will be activated with in 4 days. But my number got deactivated on[protected] and did not activate till date and giving very careless reply that they do not know when my number will be activated. I tried sending mail to nodalofficer.[protected]@in.airtel.com but no use. I am using this number for all my bank accounts and personal use. Now I am not able to make any online bank transactions as this is my registered mobile number for all my accounts. Please solve my problem.

when my sim is receiving messages in inbox.the is nothing shown in display.it only shows message downloaded.what type of service is this??i have changed my handset and still the problem is same.and another problem of my sim is that there is 198 and 121 customer care can not connect any person to talk.when i pressing number 9 to talk with the customer care the automatic system shows it wrong.but when i doing the same thing on another airtel sim is works well.so definatly the problem is in system.so do something and solve my problem. thank you..

Dear Sir,
From Airtel I had broadband connection, From the day broadband was installed there were continous outages, for this reason I asked them to close the connection, they promised to improve on the same and I paid them two month bill.

But things did not improve, and continued as before, the connection will be on for some time and them will go dead.
When they called for bill, I told them the problem and said I do not want there connection and asked them to close it. On this I am told to call 121, when one calls 121, there are menu, sub menu, sub menu and after trying couple of times I gave up. I continue to get call on bill payment, they does not entertain call for closing connection, or registering technical issues.

My broadband connection number is[protected]

Amit Sharma

I had applied at an airtel retail in kharangajar, jamshedpur, jharkhand for rs 19 power recharge on my phone [protected] on 18.01.14 which claimed to make calls at 1paise per second ... but TILL DATE NO SUCH POWER HAS BEEN ACTIVATED... the calls are consuming more money...NOT AT 1PAISE/SEC!!! I SIMPLY WANT THE RS 19 POWER TO BE ACTIVATED IN MY PHONE IMMEDIATELY!!! OR ELSE I WANT MY RS 19 BACK!!!

I am one of the valued customer of Airtel for years having number[protected]. But due to the incidents I face I regret and feel bad about the poor service and support provided by you guys. I would like to let you know the incident which happened and the consequences due to that. I am CEO of a dynamic information security startup. I was out of station and there was a important business meeting which is mandate to be attended in Blru. Since I was unable to attend I sent an SMS to my employee ([protected]) on Jan 8th 21.52pm to attend the meeting and the SMS was not delivered to him.

i am writing this mail with lot of frustration, i got my Airtel 4G connection on 25/01/2014, from the very first day the speed is not more then 1mb/sec against the promise they have made 4, 0 mb/sec. but as the days passed the speed is around 150 kb/sec, from the very first day of the activation i have been complaining about the same, the funny thing is Airtel people when they want some verification to be done from there side, at that time my number is reachable, but when they try to reach me for issue related, they say that my number is not valid.this is the reason they are giving.And the most funny part is when they give demo with www.speedtest.net the speed will reach 40mb/sec, i think they have some contract or pay some money to the with speedtest.net website, so that they can fool people around by showing the high speed.so i think airtel is no more interested in solving my query, so i will not be paying any bill for the service which i was not provided.my details 4G no: [protected] Location : Bangalore Contact number : [protected]. Airtel is worst service ... simply don't fool people around for the sake of money... instead try improve the service..so that people build confidence in your products.

I have a airtel digital connection with Cus ID: [protected] which is installed at my Chandigarh residence. An alcarte package was active which amounted to Rs 168 (incl taxes) I recharged Rs 310 and requested the customer care rep on telephone to change the package to South super value (Rs 175). It offers additional Malayalam and malayalam 2 top up as complimentary. However, they told me that it cant be activated since I am not staying in the north. While I belong to South, I am in Chandigarh since I am in the IAF and stationed for few years in Chandigarh. I am forced to watch north Indian package. It is ridiculous to restrict customers from watching thier choice of channel irrespective of whether they stay in any part of the country. I am not in Chandigarh out of choice. This is discrimination and poor policy on part of the airtel company. Pl resolve Suji Nair [protected] [protected]

I claim for cluster care dedect main balance without used.my mo. No.[protected]. Amunt is dedct 170.so claim for 121 but not respond &claim for 198 but so representing behaviour is missbehavier name im Mr. Prakesh time is 2:17 p.m. today. Please solved my claim.

Dear Sir, This is second time I am writing to file against Airtel as I get no response so far for my 1st complaint dated 21st Jan 2014. Following is the link of my 1st complaint: http://www.consumercomplaints.in/airtel-dth-no-proper-service-and-need-to-take-a...⇄ It was told by the Area Manager that my problem will be solved on 24th Jan 2014 (7 - 8 PM). But no response from anyone so far. This is indeed a real problem from airtel for not taking any action on thier people. (I consider the issue like this: Now area manager also supporting his service engineer (who is the actual cause for this complete issue). But what is the necessary action taken on this issue & on these people (Area Manager & Service Engineer) from Airtel.) I can't wait beyond this point. Need some justice. Please do the needful. Regards Chezhiyan [protected] Costomer ID: [protected]

Sir, I am recharging my Airtle mobile no [protected] with rs.50 but recharge not done even amt deducted with my bank account. so please do the needful mobile no [protected] ezTrack ID : EGFJXT04659773 Amount to Recharge : Rs.50 Service Provider : AIRTEL

For last few months Airtel has been doing Fraud with Customers If you online recharge your mobile for 300MB, it shows that you get a validity of 30 days but they are only giving a validity of 21 days. All the customers who have been recharging online, do not know about this and their validity expires in 21 days. Airtel is takin 30% money extra from consumers by doing this way and in last few months they might have generated a lot of revenue doing this since consumer is not aware of this. I lodged a complaint 2 times but no action was action and today also their website shows that if you recharge for 102 using exclusive web offer, it shows you will get 30 days validity. [protected] On 3rd Jan 2014 I recharged my mobile from internet and I got 30 days validity but it expired on 23rd Jan. I called Airtel Customer Care and they told it's a bug in the system and you will only get 21 days validity. I told the person if it's a bug then you should inform the customers, are you fooling customers by showing wrong information and taking more money ? The guy did not listen to me His name was Zabiulla Khan Mohammad - [protected] On 25th Jan I again recharged online and website showed me I will get 30 days validity but again I got 21 days ? Why is Airtel doing this FRAUD WITH CUSTOMERS ? Airtel has taken more money from me and from all the customers for last 3 months in India who have recharged online. Please escalate this case to consumer court and strict action should be taken against these companies who are taking more money and making lakhs of profit by fooling customers.

I have raised a request to deactivate my broadband connection on 16.01.2014.Please disconnect my connection immediately as i will not be responsible for any due payment if any.
My details are as follows

Airtel Broadband account no :[protected]
Fixedline/Broadband Number : [protected]

Address:
C/0 Amrita Srivastava
#29, Saradha Nivas, 2nd floor, 21st Cross, Jangamappa Road, Near Chavara Church
Behind Rama Temple, Ejipura, Bangalore, Vivek Nagar Post 560047.
email: viv.[protected]@gmail.com

Hi There,

I am Karuppasamy P, living in Chennai. Once I received a call from Airtel representative, in which they have described a plan which attracted me. The plan as follows

Monthly Payment Rs: 300
800 calls per month
Calls b/w a particular number is free for 24/7 (have to pay Rs 100 pm).

I have selected this plan and said ok to the representative.
She sent a sales representative to my Office. And he collected 500rs as Deposit amount and required documents to activate the network.
He said that the network will be activated within one week. (it was happened on November 1st week).



After one week one representative came to my home for address verification. I signed in a form. Then he said will be activated within a couple of days.

After two days, a call came from them said that the proof verification failed and asked me to submit another copy of proof. I did.

And then there is no news from them, I was waiting until December 15th. Then I called the representative who collected amount from me. He gave me their office number. I contacted the number. A representative attended the call, I told him briefly. He said he will take action, will activate within a week. This was happened in end of December. I was waiting until January. In the first week of January I called the same number, and the same guys told me that it will be activated within next week. I said, no I don't need your service, just refund my amount.

He said, ok I will take actions regarding this. And by next two days I called him, and he said it was processed and the amount will be reached to my address within next 15 days. This was happened by Jan 7th, 2014.

Still I didn't receive any calls, amount from them. So I called him today (27th Jan, 2014), and still he is responding irresponsible. I don't what to do.

Still it is not yet activated. And there is no proper response from their side.

Can you guys help me to solve this. I need my money back, Rs 500.


My Details as Follows:
Name : Karuppasamy Pandian
Mobile No: +91-[protected]
Chennai -600040
Proof that I am having: Customer relationship form.

Form No: TNPA 806677

Hi,

I am facing issues with Airtel. When I asked for the help, they simply like to reply whatever they like to but not about the actual problem. Kindly help me in this case. Following is the full conversation with Airtel
I have paid the money for the bill which I haven't used

=================================================

Namaste!

You wrote in on[protected], expressing the concern regarding the outstanding amount for your airtel Data card number [protected].

We thank you for writing to airtel and welcome the opportunity to assist you.

We would like to inform you that your airtel mobile number has been permanently disconnected with effect from[protected].

The summary of the breakup details:

Invoice dated:[protected]

Monthly Charges 950.00

Discount -100.00

Late Fee 100.00

Taxes 105.06

This Months Charges 1055.06

We would like to inform you that there is an outstanding amount of Rs.173.04/- on your account as on[protected], hence we request you to clear the same at the nearest airtel relationship centre to initiate further action in this regards.

Attached is the list of airtel relationship centres for your reference.

We hope that we have been able to fulfill your request suitably.

Please do write in for any further assistance.


Yours sincerely,
DEEPASHREE DP
Customer Care
bharti airtel limited


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[protected]Original Message[protected]
From: t.[protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 23/01/2014 11:56:47 AM
Subject: Re: [|BAL|Qrc123011409010526012999|]

Hi,

Please don't give the answers without reading them
For one of the concern, you are saying it as address verification is
compulsory, we will do it.

But the most important thing is the following one. Can you please look into
this issue

The important point that you should understand is
1. Whatever I paid 1500 rs and the bill amount 173.04 what you are talking
about is purely and solely due to the mistake from airtel side. I didn't do any
wrong.
It's only airtel didn't do the requested action and moreover asking me to pay
the bills (eventhough I am not using it)
2. Will you try to understand the problem? and who caused it? or keep saying
pay this pay that?
3. If it's the issue with Airtel, how Airtel will ask me to pay bills?
4. When I called the customer-care person's Manager, hope it's you, you said to
send a mail to [protected]@in.airtel.com for refund of my money via cheque. But now you
are not at all talking about these?


Regards
Harathi


On Thu, Jan 23, 2014 at 11:51 AM, <[protected]@in.airtel.com> wrote:
Namaste!

We understand from your previous email, expressed concern regarding the delay
in activation of your airtel prepaid mobile number [protected].

Thank you for your email to airtel and the opportunity to assist you.

At airtel, we enforce the most stringent security measures and it is our
constant endeavor to provide you with better service. In the interest of
security, connections failing to meet verification details are restricted for
activation of your airtel mobile number.

We request you to contact the airtel relationship centre/Dealer from where you
have requested for migration from postpaid to prepaid to assist you better.

We hope that this response has addressed your query suitably.


Yours sincerely,
Vidhya V
Customer Care
bharti airtel limited


Click here to provide feedback

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction

https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=2566ABD42E6F
94F4137996F7 2 3 8 87B9EFF A6DED69AAED107695FE 3 2 A C F 7 C
F7492F11C65AFD9&refno=Qrc123011409010526012999

"If you are not satisfied with the resolution of your complaint, you may
contact Appellate Authority with the SR number. Please click on
http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate
Authority details.


[protected]Original Message[protected]
From: t.[protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 23/01/2014 09:27:26 AM
Subject: Re:

Hi,

When I dial 59059 for verification, it's saying not a valid number. What should
I do? Please help me

The important point that you should understand is
1. Whatever I paid 1500 rs and the bill amount 173.04 what you are talking
about is purely and solely due to the mistake from airtel side. I didn't do any
wrong.
It's only airtel didn't do the requested action and moreover asking me to pay
the bills (eventhough I am not using it)
2. Will you try to understand the problem? and who caused it? or keep saying
pay this pay that?
3. If it's the issue with Airtel, how Airtel will ask me to pay bills?
4. When I called the customer-care person's Manager, hope it's you, you said to
send a mail to [protected]@in.airtel.com for refund of my money via cheque. But now you
are not at all talking about these?

Hope you will understand the issue

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

=================================================


Thanks

i lodged a complain to fraud management but eventually got thru to a customer agent who felt my complain was funny and began laughing despite the fact that airtel does not notify its customer on unsubscribed messages fee. this i must say is a poor gimmick to extort money from customers and to top it up, the customer agent on line laughs to show how unserious the organization is. this is poor i must say. thanks.