Airtel Complaints & Reviews

Hi, I Am getting numerous calls from an airtel DSA, nos.[protected], [protected], [protected]. Even though my number is registered to DO Not Call registry, theses guys first called me 4 times since morning and after that they are calling me every minute.They are laughing at me & abusing at me, U can clearly see that they have called 5 times & 3 times in a row from the same number. I have received 6 calls from the same number which is showing as a missed call as i didnt answered it.I asked to lodge a complaint to airtel but the rep is saying u must have asked them to call. as these guys were initially trying to sell me a similar number from quite past fifteen days. Please Do something in regards. Regards Harish [protected]

Hi, As per yesterday's communication had with Airtel regarding my billing issue on No. [protected] which was not satisfactory and instead of the solving my problem he straight away suggested me to cancel my connection and move to some other, IS THIS CALLED A CUSTOMER CARE.!!!? As per my billing plan i have a 100mb of free data which i have not exceeded, i have a proof o[censored]sing 79mb received an SMS from 121 by 20th early morning which is end day of my billing cycle but your Applet executive proving that your 121 data usage generating tool is wrong and his calculation is correct, if this is the case and problem/loop hole in your technology, why should the customer suffer!!! As that sms is the only way i can track my data usage. I have received my bill 3 times more then my usage. Its very pathetic way of dealing with customer and solving the issue. I request the responsible personals to look into this matter and solve my issue ASAP with proper waver and justified bill. This same i will be wring to consumer forum as well. Thanks & Regards, Prakash

Hi, My name is suresh and i have opted for Airtel broad band connection in the month of august 2013. They told that we will provide you the internet connection and took Rs.600. Rs. 500 as deposit and Rs.100 for background verification. But later they told that they will not be able to provide me the internet connection as there is no port availability. Hence i requested for refund. They told that they will refund my money within 22 working days. I waited almost 30 days and i did not get refund. Hence i called them for the status, they told that we could not reach you and the house was locked. 2. I raised the complaint 2nd time and they told once again that i have to wait for 22 days. Once again i waited for 22 days and 23rd day when i called them they told that address is wrong. 3. 3rd time i raised the complaint once again and requested them to refund my money. They assured me and told that we will refund the money within 22 days. I was convened and thought to wait for another 22 days. But once again the same issue i did not get refund. 4. 4th time when i called them they told that i cannot find any complaint on the phone that i gave them nor on the registration form that they gave me. So i spoke to the supervisor regards to the same and he told that the phone was wrongly updated and he apologized and told that please give us 22 days once again and this time we will ensure that you will get refund. So i told him that this would be the last chance. He said that we will fix the issue. I gave the mobile no+alternate phone no. And even i told the supervisor to take request on the alternate phone no that i gave him. He agreed to that. And i confirmed with him if i give the phone number will you be able to pull up the complaint information. He told that we can retrieve the details using the phone number. Waited another 22 day i did not get refund. When i called them once again they told that they cannot pull the complaint details as the server is busy. I told that i cannot keep on calling you guys so please arrange call back from the manager or the supervisor. They took request and told that the supervisor will call within 2 hours and i did not get any call from them. So i called them back and they told that we are not able to pull the complaint from the phone number nor the register form no. I told them i want to speak to supervisor, they put me on hold for 30 minutes and then the call was disconnected. I got frustrated and never wanted to call them back. I had airtel postpaid connection and even i have cancelled that. I called them back now in January 2014 and once again they have taken request and they have informed me that it will take another 12 days. So let me wait this time if i am not getting the refund i have to take the necessary steps.

I am having an issue with outgoing and incoming from past 2 weeks and i have contected Airtel CC many times. I have send emails many times and no one has contact me for resolving issue. the worst service from airtel. this is the reason airtel losing customers and this is the time to shift from airtel. I have reached 3 levels of support and still now i did not got resolution. my alt contact no is [protected] which is airtel and noe i have to shift to other provider. Case IDs:COGCL[protected], Qrc115011415013625554885 etc.

Sir/Madam, My mother is an airtel user. In fact everybody in my family uses airtel. Its sickening to know that the hoax calls/ unwanted calls cant be tracked as to from where the call is from, whats the idea behind calling, who is calling at your end. Today morning, My mother got a call from this no [protected]. The gentleman said in hindi, he is callling from Delhi, she has won prize worth of lumpsum amount... some 50 lacs and all. My mother could not figure out, she replied no we dont want. That person has talked much things in hindi, god knows! and at last he said "kya nahi nahi bolte ho... " "I Love You". If this problem is very regular amongst airtel users, then why there are no steps taken to track or block such numbers from calling us and disturbing? Isnt there any inbuilt software or some application to be included in the SIM cards, to automatically block such nos? I am totally fedup with this. I request the airtel authorities to block the number as soon as possible so that she can continue with the service. number is - [protected]. Kindly do the needful, at the earliest.

sorry to say its frustrating and pathetic response from airtel because i recharged with rupee 18 on 22 jan 2014 (it is a data recharge of 2G 75 MB for 3 day)but it was not done till today .i remembered that days when i have survived with airtel best services.please solve this issue otherwise i con not survive with airtel sorry to say and also blocked my customer care connectivity.

I have trasferred Rs 1500/ in AIRTEL MONEY of wallet of Mob [protected]/[protected] on 29 th june 2013 . i have booked no of complaint them . They have conveyed me that money was recd by them subsequent I complained to Bank . Bank has conveyed that Aitel money recd in mybwallet of [protected] as agreed by airtel money . i had sent Bank statement to airtel money and accepted by them . AiRtel money has agreed to refund money I had given all relevent document .But unfortunately they are changing thei stand every time and refundunding my money
titoday . It case of serious nature .
pl look in this matter .
vdsoni
mob [protected]
email [protected]@gmail .copm

In the month of October I paid my mobile bill RS:1400/- to airtel via credit card and intially I got a message saying your bank gateway declined for payment. So I paid again RS:1400/- again and later inquired the Bank person to know why the gateway declined the payment. Bank person verified and informed me saying that no payment was declined against my credit card and airtel revived both total RS:2800/- on Oct 6th and 7th as part of my payment. So soon I called airtel and asked them to initiate the refund.They said I will get money with in 45days but till today I haven't received any refund from them. I went to airtel outlets in Marathahalli and Banerghatta to inquire about this but the customer care executive response in Bannerghatta office is very rude and I never expected such kind of response from a reputed company executive. When we pay our bills one day late they will charge us fine but today they didn't refunded my money from last 3 months but we should not ask them the questions or ask them to pay fine for our amount. And now the refund will be happen via cheque not via gateway how you paid it, each and every e-commerce site will refund the amount to the same gateway how we paid it but this bloody airtel money suckers won't. If we ask why they will say it is our policy if you wish you can continue otherwise you can port to other service (This statement was given by customer executive in Bannerghatta Branch, Bangalore on 18th Jan 2014: Counter No 9). And that executive gave me a DOP number and asked me to inquire and collect cheque from any of the SpeedNet Courier office. I went to and showed the number to them but they said it is not a valid number and we can't find any details with that DOP. If I write about billing, it will come another page. Airtel will charge the customers like anything. When they say the plan they will show you less amount but when you see the bill for sure you need to put hand on your chest. Thanks, Avinash.G My Complaint Ref No: 54551080 with Airtel.

Hi Ma'am/Sir, 7 months back I have taken a postpaid airtel connection. I have used it till the month of October, 2013. However I have cleared the bill before applying for cancellation. They have registered my complaint on Nov 9 th, 2013. I got the bill on Nov 6th for october month. After paying the bill I have registered for cancellation. Meanwhile I stopped using the SIM from November 5th as the new bill cycle starts from that day. The request number registered was 53680913. On registering the request they called me and requested me to change it to prepaid. However i said I dont have any use with the number, as I have taken that number for internet purpose and now i have wi fi internet in my room. So I have asked them to cancel immediately. But they didn't do that, they kept the ticket on hold stating that customer wants a pre paid connection. Finally I went to the airtel stores and returned back their sim and the status was set to suspended state. But now they are calling and are forcing me to pay the bill, else a legal notice will be sent to me. I have received a call from the number[protected], a lady has spoken to me, and she was very rude. She don't have a minimum respect towards the customers. I request you to take this as a serious issue. Phone number: [protected](I have returned back this sim to the airtel member) Name: V K T Srinivas Reddy

My Customer ID: [protected], Registered mob no: [protected] Complaint Ref Nos: 35505170, 35535658, 35550987, 35602249, 35618272, 35641062, 35648898, 35660222, 35722587, 35732413 Dear Sir, I complained for audio problem in set-top box on[protected].45. It has been more than two weeks till now[protected] and my problem is still not solved. It is very simple that, set-top box to be replaced from airtel end and so far no response from service engineer. I need to mention that the behaviour of service engineer is very bad as he is only service engineer available at my place. You can look at above complaint ref nos. for further validation where the mistake is from. Very poor service from airtel and no action taken against on the service engineer for not doing his work. He also taken my set-top box remote and not returned back. All above complaint ref nos were closed by service engineer stating no body at my home, problem with my TV, dish etc. But actual case is only problem with set-top box. Set-top box was working fine (only audio not coming) before service engineer taking it from my home and when he return back on[protected], it is even not switching on. Really fed up with the service and thats why i am here to complaint against airtel dth. Need some solution being a valuable customer of airtel. please do the needful. Regards Chezhiyan

Dear Sir/Madam I recharge on mobile date 16 Jan 2014 for internet offer of Rs 25.they given me partially benefit for five day. For Remaining day still they are not proving me benefit. (mob No.[protected]) For Contact: [protected] So take action immediately. Thanks & Regards

I took Airtel Dogle bearing mobile number [protected] in 2012. Given the situation at my work place, I don't need a broad band anymore. So I wanted to convert my existing Airtel SIM from Post paid to pre-paid so I would be able to use it on demand. I have visited your Airtel service centre in Madhapur Hyderabad for converting my Post paid connection to Pre-paid numerous times in the months of August and September 2013. But I have always got only one answer that your centralized server is down for converting Post paid to pre-paid, so I have to visit the store later for my request to complete. I have requested them to take the required documentation and convert it once the server is up, for which they said that is not possible and I had to visit the store at later point of time. Having tried many times, I was vexed up and finally called the customer care to disconnect my services. Surprisingly I have got the same answer that Server is down so they can't take my request and I have to call them at later point of time. How come a very good branded service provider like Airtel can keep a servers down for months ? Regret to say but It takes a single day to get connected but there any time limit for change in service or disconnection ? I don't have a Airtel SIM, and the Dongle number is without voice/SMS. so I have to request others who have Airtel service to call the customer care. I tiered of all these and stopped using the datacard. Now they are sending me bill every months. Later I have got a call from customer care to pay the unpaid amount, I told them whole story. They said they will get back to me. After few days I have a got a call from customer care saying if I cleared the un-paid amount my number will be converted to Pre-paid. I said I don't need Pre-paid connection now and asked him if your Airtel servers are down why are you asking me to pay for that. More over I have stopped using it. He said he will call me back after some time and never called me. I am getting mails like if I dont clear the amount a legal action will be taken. How come you come expect a customer to pay if you keep your server down for months and charge them? You can check my data usage I have stopped using it months back but you are still charging me.

I would like to draw attention towards the pathetic and callous service of Airtel in Bangalore. I purchased 4G Dongle from Airtel through a retailer - The Mobile Shop in New Thippasandra Road, Bangalore on 14th Jan 2014. The retailer ID +91-[protected]. While purchasing the connection I promised the activation within two days. Today, more than 1 week has passed but it has not been activated. On 15th Jan, the office verification was done. On 16th Jan, some Rajesh whose mobile number is +91-[protected] called me and asked me for a time to visit my house in the evening. But, he did not come up. After that, daily he calls me in the morning and promise to come in the evening but never comes. I've been chasing Airtel 121, [protected], sending emails and talking to retailer. But, everyone is passing the buck to other one shamelessly without even understanding the issue. They register my complaint and issue a complaint # but no one works on it. The complained numbers provided to me are Qrc118011405012925707514,[protected] and 54714315. I've even written to nodal officer Bangalore and Platinum care. But, they are not responding. I've recently shifted from Delhi but never faced such issues. I'm planning to file a Police Complaint against the retailer as there is no solution left.

Good Afternoon! Reference your mail below seeking some information. I don’t remember the name of executive but since I have given you the form number you can trace the concerned person or DSA, who approached me. Regarding payment receipt: I paid Rs 799/- by cheque and not collected any receipt. Since this money has been deposited and encashed by Airtel, you can locate the details at your end. I have given you ref of one SIM number . I am sure you can trace the concerned executive/DSA. Thanking you, Sincerely, Rajiv Lochan Mishra 802, Supertech Residency, Plot No.5/6 A Vaishali – 201010 Dt Ghaziabad (U.P.) Mobite:[protected] From: nodalofficer.[protected]@in.airtel.com [mailto:nodalofficer.[protected]@in.airtel.com] Sent: Wednesday, November 27, 2013 3:06 PM To: rajiv.[protected]@timesgroup.com Subject: Re: PAYMENT ENCHASED BY AIRTEL WITHOUT PROVIDING SERVICE [|BAL|Qrc127111309112123007663|] Namaste! This is in reference to your email dated 27 November 2013, regarding the MNP(mobile number portability) port in for your airtel mobile number [protected]. We would like to inform you that your concern regarding MNP(mobile number portability) port in of vas charges for your airtel mobile number [protected]. We would like to inform you that write us back with below mentioned details:- *Name of the executive *receipt of payment made by you. airtel regrets the inconvenience you have experienced in this regard. Please do write in for any further assistance. Customers touch points: I am a very old subscriber of Airtel and by and large had a smooth journey for about 15 years of relationship. This mail is to share with you a recent remarkable incident, which may interest you and also to take corrective action for avoiding such irritating customer experience. I have another number with Idea([protected]). Due to some issues I had put in a request on Airtel website for portability from Idea to Airtel. I also initiated action of getting MNP details like UPC No. and date etc. Ever since I posted my portability request on Airtel website, I started getting calls saying that the call is from Airtel and this is related to number portability and when can an executive visit me to collect details and payment. In a day I would get 5-7 calls and everybody would say that he or she is calling from Airtel. In fact when I used to respond saying that somebody has already spoken from Airtel, I was told by the callers that this call is actually from right Airtel and other callers are from DSA. Some of the callers got annoyed when I refused to talk in details and in fact used abusive language. Nevertheless somebody visited, collected all the details, filled up the form No. DLPB 428477, collected an advance payment of Rs 799/- and gave me an envelope containing postpaid Sim No.[protected]. I was told that portability will happen in next few days and then I should change the Sim and get it activated. A cheque of Rs 799/- paid by HDFC Cheque No. 000002 dated 14.10.2013 was encashed by Airtel on 23.10.2013. Surprisingly, till date no further action has been taken and the Idea No. ([protected]) continues to work and there is no communication from Airtel about the portability on the alternate number given. I would request you to look at the following: • Why the payment of Rs 799/- was encashed? • The DSA who collected all the details have left the customer without solution. • Since the first experience of number portability has not been very pleasant, therefore, I do not need it. • I would request for refund of Rs 799/- immediately. Thanking you, Sincerely, Rajiv Lochan Mishra 802, Supertech Residency, Plot No.5/6 A Vaishali – 201010 Dt Ghaziabad (U.P.) Mobite:[protected]

Hi Team This is regarding a fraud that has done by Airtel sales team. I am writing this on the behalf of my sister in law Mrs. Mansi Sharma. She applied for a broadband connection, on 13/1/2014. She was given a brochure and told about Turbo plan 4 MBPS with downloading limit of 30 GB unlimited costing INR 1499 and Wi-Fi equipment will be given free of cost. The sales person asked me to give a cheque of Rs 500 as a security deposit. She filled the, form which I am attaching in the email. The connection was installed and the plan was 1399 speed 2mbps with 30 GB downloading limit unlimited. In spite of that She was asked to make the payment for the Wi-Fi as well. This is a clear case of fraudulent behavior shown by the Airtel sales team. I made numerous phone calls to incompetent customer service team past 6 days, nothing has been done. I want you to help me in this regard and provide me a solution to this problem. How can a customer know whether the representative is from Airtel or he is faking it, he may rob you by faking it? Why customer how pays for the services has to be at a receiving end all the time.This is a very serious matter, I expect you to take a serious action against people who have done this or I know my rights a citizen of India I will go to consumer court. DSL[protected]@dsl Please sort this problem, I am providing my contact number as well for your reference. Regards Shagun Kaushal Mob [protected]

I was Airtel customer for over 10 years. As they do not have 3G service in Kolkata, I opted for number portability to Vodafone. The number was ported on 16 Dec and I started using the Vodafone service from 17 Dec. Airtel has sent me a bill for the period 11 Dec up to 10 Jan 2014 when the sevice stopped on 16 Dec. Also they inflated the mobile browsing charges and demanded over Rs. 500. The service I had was 2 Gb down load with unlimited browsing. Once the limit is reached, they were to put me on low speed and there was to be no charge. When I veriefied the bill I found their having charged Rs.250 for 1 min 50 sec of browsing on 16 Jan and there were several such inflated charges. They keep sending SMS needlessly.

Hi, I have shifted to a new apartment in the Pimple Saudagar Area of Pune, near State Bank, Govind Garden Chowk. Since then, I have been facing issues with the network connectivity like call drop outs, not able to connect using gprs / 3g. I tried calling 121 customer care and reached to the Technical help option, however, after selecting the confirmation to proceed with the charges of talking to customer care executive, the call drops out. I tried this for 3-4 times, however, not able to successfully talk to the customer care executive and hence not able to file complaint. Request your help in installation of network booster to ensure proper connectivity. Airtel mobile numbers: [protected] / [protected]. Thanks, Umang Doshi.

Hi, I have used Airtel prepaired card from someyears ago. Now i found last night date 19/01/2014 my card got deactivated, without entimation. Request you to kindly enable my number - [protected] and now when i tried to ask reason from stores as well as customer care they denied to help me without giving me a single reason .if Airtel provide such kind of services i never gonna use this services again in future . kindly look into this matter

Hi, I have used Airtel prepaired card from last 5 years. Now my card is deactivated today date 19/01/2014, without entimation. Request you to kindly enable my number - [protected]. I have attached my documents. Name - Sagar Ramrao Sawant At Post Shewala Tq Kalamnuri Dist Hingoli, Pinciad 431701. Regards, Sagar Sawant

I had got done 3G recharge in my phone . The phone number is +91-[protected]. I have a prepaid connection. I have been using airtel connections since years but this time I bought prepaid connection in Mumbai . I called the CUSTOMER CARE to know if 3G will work in POWAI area (hiranandani) and I asked him to be on line till I get the recharge done . I also got an offer from airtel saying that 3G for a month and also for another month with 2GB +2GB extra . At that time the customer care agent said that 3G will work but when I started using the data pack, the pages were not loading and also it showed that the balance is of 2G, I download settings in my phone(samsung S4). Again it showed 2G . I again called the customer care and then the other person informed me 3G does not work in Maharashtra circle so I asked him to return my money back as I havent used it a bit and its of no use for me . He said that it will not happen and he started talking arrogantly . I told him to transfer my call to senior executive and he said that that he will not do and he started shouting on phone . I must say airtel customer care in prepaid is the worst . They have no sense and they are so rude . I told him that I will complain to the consumer forum and he directly said go ..I don't care . Go and complain and he cut the phone. I tried getting through the customer care number many a times and no one picks up . And if they do, nobody transfer my call to senior executives and they r always ready to tell the number portability process. I am highly disappointed with the service and I have 25 series of connections of Airtel(postpaid) in my office. I will surely change them to other network .