Airtel Complaints & Reviews

Hi, My mobile number is [protected]. An amount of rupees 75 has been deducted from my main balance without my knowledge. After the amount got deducted only i got a message that i have been activated for some packs which i have not done. Please help me get back my balance. Thanks, Azar

Hi,

Please find the complaint numbers 54899180 and 54873893. I have mailed lots to [protected]@in.airtel.com and called 121 and 198 more than 10 times already. No one is attending to these. I want my money back to my account. Call me @[protected]

This is regarding false committment by Airtel Staff & poor Customer service Delivery agsinst new Airtel BB connection.
I had applied for a new BB Connection.On 27/01/2014, an executive name Mr.Abhinav Kalsiya from Airtel visited my place, gave me full details about the plans & products.On 28/01/2014, I called him at his Mob.No. [protected], handed over all the formalities along with the SD of Rs.250/- for the same.I was given a Rcpt.no. 2723, dted-28/01/2014.I was informed that the technical team shall be coming on 30/01/2014 for cable set up & installation.
I called Mr.Abhinav Kalsiya on 30/01/2014, at noon hours, I was told that he shall be updating me about the visit within an hour.When no revert from his end, I called him again, I was told that the installation shall be done the next day, afternoon, as the technical team are busy in some other cable malfunctioning issues.
On 31/01/2014, I called him, he did not responded to my calls.Finally I called at the LL no.mentioned at his Visiting Card.Was mentioned, Anshika Communication & the LL No.[protected].A kind lady responded & bluntly told me that my connection cannot be processed as there is no connectivity & neither the technical team will accord for the same.Surprisingly, this is not correct.As two of my neighbours are having Airtel BB & it was by their word of mouth that I came to know about the satisfactory result of the connectivity.One of them share a common boundary with us.The other residing opposite.
When I shared these details to the CC lady, I was told to enquire to these people about the weak service quality, as she is sure that the quality may not be at all satisfactory.
I am surprised about the quality of work force, Airtel has employed.One who took away all the details & cash, but not responding after then, the other one who is giving such negative feedback about their product, even when the customer is sharing valuable feedback.
Eventually my father called Mr.Abhinav Kalsiya from his no.& the same feedback was shared to us.
If there isnt any connectivity, how my neihgbours are experiencing satisfacory results.And if it is so, why Mr.Abhinav did not shared this before login.Now it is told to me that I may be refunded back my cash thru chq.
This seems unjust & unfair, as I was given false information.Sales team are bothered about their numbers, as it was month closing.Once the login is thru, let the customer keep on raising his voice & suffer.This needs to be addressed immediately.
I want an appropriate resolution to be provided to me within 48 hrs, else I do not mind putting extra effort & few more bucks to approach the consumer forum & proceed legally, as well.
This is an absurd, negligient & indisciplined act of the employess of Airtel.
Need an immediate action & resolution for the same.

This is regarding false committment by Airtel Staff & poor Customer service Delivery agsinst new Airtel BB connection. I had applied for a new BB Connection.On 27/01/2014, an executive name Mr.Abhinav Kalsiya from Airtel visited my place, gave me full details about the plans & products.On 28/01/2014, I called him at his Mob.No. [protected], handed over all the formalities along with the SD of Rs.250/- for the same.I was given a Rcpt.no. 2723, dted-28/01/2014.I was informed that the technical team shall be coming on 30/01/2014 for cable set up & installation. I called Mr.Abhinav Kalsiya on 30/01/2014, at noon hours, I was told that he shall be updating me about the visit within an hour.When no revert from his end, I called him again, I was told that the installation shall be done the next day, afternoon, as the technical team are busy in some other cable malfunctioning issues. On 31/01/2014, I called him, he did not responded to my calls.Finally I called at the LL no.mentioned at his Visiting Card.Was mentioned, Anshika Communication & the LL No.[protected].A kind lady responded & bluntly told me that my connection cannot be processed as there is no connectivity & neither the technical team will accord for the same.Surprisingly, this is not correct.As two of my neighbours are having Airtel BB & it was by their word of mouth that I came to know about the satisfactory result of the connectivity.One of them share a common boundary with us.The other residing opposite. When I shared these details to the CC lady, I was told to enquire to these people about the weak service quality, as she is sure that the quality may not be at all satisfactory. I am surprised about the quality of work force, Airtel has employed.One who took away all the details & cash, but not responding after then, the other one who is giving such negative feedback about their product, even when the customer is sharing valuable feedback. Eventually my father called Mr.Abhinav Kalsiya from his no.& the same feedback was shared to us. If there isnt any connectivity, how my neihgbours are experiencing satisfacory results.And if it is so, why Mr.Abhinav did not shared this before login.Now it is told to me that I may be refunded back my cash thru chq. This seems unjust & unfair, as I was given false information.Sales team are bothered about their numbers, as it was month closing.Once the login is thru, let the customer keep on raising his voice & suffer.This needs to be addressed immediately. I want an appropriate resolution to be provided to me within 48 hrs, else I do not mind putting extra effort & few more bucks to approach the consumer forum & proceed legally, as well. This is an absurd, negligient & indisciplined act of the employess of Airtel. Need an immediate action & resolution for the same.

Hi Its Ashutosh, new victim of Airtel and its fraud customer services. Its my 6th experience with Airtel customer care team. And this time it is for Airtel 4G connection. I am having Airtel 4G device since last few months. Connection was running fine and smooth for some time and one day Internet connection stopped working. I called customer care on 25th Jan 2014 and asked for resolution. After 7th attempt of resetting my device. Finally they said we will escalate issue to high level. After two days they said, its device problem and person will contact you for the same. It’s been 10 days since then and nobody ever contacted me regarding this. They closed my support request 3 times saying, "they tried calling me. I could not pick up. So closing ticket." I have called them 37 different times but still no result. This is company being run by goons and liars, who have absolute no command over their services. Before that I has problem with installing my digital TV, for which they took more than 2 months to install connection. Ashutosh Airtel 4G Number: [protected]

On Saturday (1 feb 14) I requested to take airtel Broadband Internet connection and called airtel outlet, one of the representative came to my home and collected the document along with my photograph, Check of RS 500 and 100 rs he asked as a connection charge. He commit that, I will be getting the Internet connection by that itself till 6 pm but after that nobody called me and still I have not got my Internet connection . I called him hundred of times but he is not picking my phone as well.I complaint to the customer care as well(Complain[protected] but still no action has been taken from Airtel.
I need Internet connection very urgently my work is getting affected by the delay. I am considering it as a fraud because the representative is not picking my call and not responding.
Please take proper action to avoid misuse of the docs which I handed over to the guy.
FYI I am sending the persons contact detail as he handed over the Visiting card that time :

Name of the representative : Fayaz Pasha (sales team lead)
contact no - [protected]
[protected]
Bharti Airtel ltd
no 45 kormangla
8th block, opp passport office
bangalore - 560095
karnataka
email - [protected]@gmail.com

[protected][protected][protected][protected][protected][protected]
He has given me the Acknowledgement also which is having the no - TBLR 6797745
Please take proper action to avoid misuse of the docs which I handed over to the guy.

Hi, Since last 3 years I'm using Airtel with proper service, but I don't think the same service is providing now. I requested to shift my connection on 28th Jan 2014, from Velachery, Chennai to Pallikaranai, Chennai. When I contact customer care they said he having problem with the piller and its going to be fixed within 3days but its not fixed, for such kind of issue we already informed to them 1month before for the feasibility check, after their confirmation we shifted our office to the new location, even they placed a connection box in our apartment after our permission, but finally he saying we don't have a feasibility to provide the new connection. What is the solution for this?.

Dear Sir, Earlier I used to get payment receipt from you through e-mail but the same is not getting since few months, for which I am troubling a lot to get reimbursement against submission of your receipt. Kindly arrange to forward recent payment of 30.01.14 and in future also kindly ensure to send on regular basis. Thanks & Regards G.M. Venu Gopal [protected]@hpcl.co.in

Hello,

Am switching my phone number from Vodafone post paid to Airtel post paid with plan
Alive Net CUG 299 Combo Plan

Name :Vinayakumar G
Company :Atos India private Ltd
Phone Number :[protected]

I submitted the documents and two people came for verification (one for Office address and one for my room address)

Now my problem is my vodafone number deactivated(01/02/2014) and got airtel signal for verification of name and address. I called for 59059 .They are telling name mismatch.(Note :am not filled form, they told by seeing documents we will only fill the form) .

I called 59059 from Sunday moring they told they will initiate the process to update the name and address It will take 24 hours .Again I called for 59059 Monday morning they told same thing it will take 24 hours to update .Again today I called they are telling same thing it will take another 24 hours to update the record.

I called the people who took my address proof and given airtel SIM (Touch Point Services). For these procedure I called so many numbers which they called before getting to Airtel from past Two days more then 40 times. They are telling they are busy in meeting or we will get back to you or not receiving call.Its very bad.

I send mail to tps.airtel.[protected]@gmail.com regaring problem which am facing but no reply.

I don't know in airtel where the document goes and procedure what we need to follow and whom we need to contact for activation.people are telling its not coming under our work.

Am using only one SIM from past 3 years and its given to my client and registered with banks. Now I cant call to anyone and not activated my number. Its really a serious issue for me .

Could you please help to resolve this issue and my SIM as to active today or else give me a tips go back to Vodafone.

you can call to my friend number which presently I took for two days:-[protected] and my mail id:[protected]@
gmail.com

Thanks
Vinay

I was an Airtel customer for about 7 years for a number [protected]. I ported out this number on 16 Dec and paid bills upto 10 Dec. Subsequently I got bill with Zero amount for the period 11 Dec to 16 Dec. However, Airtel lateron started demanding Rs.622 as ontime charge for the period 20 Dec to 19 Jan when I was not using their service. Mails sent to them are unanswered.

Sir, I received a call on 02/02/14 at 10:49 AM from an Airtel number. It was a telemarketing call. The caller asked me about my Debit Card company, when I asked him about the reason, he just abused me and hung up. Since then, i am trying that number, but the calls on it have been diverted. I am not able to connect. It was an airtel mob no - [protected]. I request you to call the concerned party on which this number is registered and tell them about the incident. I am really embarrassed with this shameful and cowardly act of that caller. I want to notify his manager about it. Please do the needful, I will be heartly thankful to you. Charanjeet Singh Chahal. Yamunanagar, Haryana. Mob- [protected]

This is with ref. to Account Number:[protected] I know this is probably the fifth time I am writing to you. However, this time it is a serious case and it has cost me my prestige and image. I would like to let you know that I am a 15 year old airtel customer. Ever since I was old enough to have a mobile phone, I had an Airtel Number. I have worked with IBM and Ericsson who are partners to Airtel. I had heard a lot about Airtel ad that it cared for its customers. To my surprise, this is not the case. I have recently moved from New Delhi to Hyderabad. I had placed a request for cancellation of my Delhi as I moved to Hyderabad on Nov 18. On Nov 19, I took a new number that very same day To my surprise, my Delhi number never got disconnected. And whats more surprising is that I didnt even get a SR number. My bill kept rolling and rolling and rolling. Yesterday, the worst thing happened. Airtel set over some of its so called agents, who I think were more of THUGS (from the way they spoke) over to my family back in Delhi. Whats more horrifying is that those men did not have the courtesy to ring the bell and walk up to the door. Those men were screaming from the road saying that "your daughter has not paid the bill" My mother called me up and she was almost in tears due to the embarrassment. I then spoke to the men and took their names. One Dinesh Kumar from Rohini (his mobile no. [protected]) and his friend Amit had come to my house. It was horrible the way he spoke. Its as if some thugs were sent home. I called up the airtel customer care and spoke to them and they demanded that I pay a sum of INR 5000 rupees. And I did. Today I made a payment for 2 months out of which 1 month I have not used my number. Plus there is an outstanding amount of INR 1383 which I WILL not pay under any circumstance. I and my family had to face this embarrassment because of Airtel. I am appalled at the behaviour of Airtel. I am seriously thinking of shifting to Vodafone, as they will not harass their customers. Ever since I have come to Hyderabad, I have been harassed to the maximum. If you are what you claim to be, I am sure you will take this seriously and you will make the the effort to do something to compensate for this embarrassment that you have caused to me and my family I am truly hurt and upset at the way Airtel has treated me yet again. If this is how you treat your old people, how do you treat your new customers.

Hi, I had taken a post paid net connection ([protected]), booked by Mr Rishab Jaiswal (sales Exec.mob no. [protected]) with IT World, Allahabad, UP, but sorry to say despite a number of calls to the call centre & to the local stores my connection is still not activated from last three days.I had submitted all the required documents & Rs.1100/- at the time of taking the net connection.will you help in getting my connection activate. Thanks Pankaj Kr Srivastava. Unit Head - Amar Ujala, Allahabad # [protected]

I am srikanth from andhra pradesh i am using airtel services but i dont like some services today morning[protected] i recharged airtel mobile net balance of rs 99 i recharge with this offer for so many times the validity of the offer is 30 days but from last tow moths when i recharge with this offer it show only 15 days validity period when i want to call to customer care it is not telling customer care number my number is [protected] i[censored] immediately respond it would be better

As I had been given offer to do recharge of Rs 249/= and will get 2gb 3g data and 1gb etc for 30 minutes, but when I did this I got only 1gb data. Its cheating you people had broken trust you are not keeping customers satisfy. Now I am going to close this number and will go for some other operator better than you. I had already done 3 complaints but the company is Full of cheaters i had got no response

I have ported my number [protected] from Reliance GSM to Airtel. The Airtel connection got activated on 28th Jan 2014. However ever since it I have been on airtel connection, i am not receiving incoming calls or sms. Even after repeated complaints and follow ups with airtel there is no update on when the issue will be resolved. Complaint no with airtel[protected] Alternate contact- [protected] The entire purpose of porting the number has been defeated as I am not able to receive calls on my excisting number which is shared with all by business contacts and relatives.

We have network problem in EB6 building only. Up to the entrance we can call, but after that, inside ODC we dont have much tower. We cant call because of that issue. This is one of the biggest building in the ASIA, here itself we are facing this issue means, what is the use o[censored]sing Airtel Network. Please solve this issue ASAP

Hi there, 18th January I paid 2500/- for Airtel 4G router connection in Kolkata. I was promised that the connection will be given in 2 working days. But till date connection is not given. In the initial week I have tried contacting the reseller who contacted on behalf of Airtel (Shubho Adhikari Phone# [protected]). But soon he stopped responding to my phone calls. Then i contacted the Nodal authority, they responded with a mail and the verification happened. Again i was in the dark. Finally without getting any response from Nodal officer as well i tried calling their number and it said invalid SIM number. Then i contacted Appeltte authority with any response. Contacted multiple time asking to refund the amount again no response. I would like to request you to take up this case, so that I can either get my money back or the connection.I am pasting the detail mail trail exchanged with Nodal and Appeltte office. Thanks, Apratim Apratim Ghosh [protected]@gmail.com Jan 28 (3 days ago) to nodalofficer.wb, appellate.wb Why after so many mails to the highest authority for last 2 days I am still not getting any responses. You are leaving me no choices other than to go to consumer forum with this. Wednesday by 6:00 clock I will log a complain if I still not receive my money back. Apratim On Tue, Jan 28, 2014 at 10:30 AM, Apratim Ghosh <[protected]@gmail.com> wrote: I still don't have my connection.. When are you planning to refund my money that I paid for the router? Apratim On Mon, Jan 27, 2014 at 4:36 PM, Apratim Ghosh <[protected]@gmail.com> wrote: I think my patience has run out on Airtel. My connection is still not active and I haven't seen a response from your side as well. if its not happening today, please refund the amount by tomorrow itself. or else I will file a complaint in consumer court. Apratim On Sat, Jan 25, 2014 at 12:03 PM, Apratim Ghosh <[protected]@gmail.com> wrote: Verification done yesterday, Mr Shubho Adhikari ([protected]) deliberately delayed the SIM delivery. Finally yesterday late evening I received the SIM. it was told to me I will get the connection yesterday only, but still now I don't have my connection. So again, what is the status of my connection. I seriously think you need to take care of your operation a bit better. It will a complete 1 week from when I have paid the money, still don't have my connection. From what I heard, who delivered the SIM, you need to take serious action against Mr Shubho Adhikari, if you want to improve your customer service. I definitely expected much better from Airtel. Thanks, Apratim On Thu, Jan 23, 2014 at 1:12 PM, <nodalofficer.[protected]@in.airtel.com> wrote: Dear customer, This is in reference to your email dated 23 January 2014, regarding delay in activation of airtel 4G router. We tried to contact you on 23 January 2014 at 01:04 PM but we were unsuccessful in our attempts in reaching you due to no response from your end. Further, we wish to inform you that your concern regarding delay in activation of 4G router has been forwarded to the respective department. However, it is taking some time for the same to be validated. We will get back to you within 24-48 working hours with an update on your concern. We request your cooperation until then. We regret the infeasibility in this regard. Customers touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely Kunal Manocha Nodal Office bharti airtel limited [protected]Original Message[protected] From: [protected]@gmail.com To: nodalofficer.[protected]@in.airtel.com Cc: Sent: 23/01/2014 10:35:56 AM Subject: Re: PURCHASE OF AIRTEL 4G ROUTER [|BAL|Qrc122011423015325993118|] Please look into the attached files. Those are all the details I have. * Allotted Mobile Number: Not Known * Area / Location of the airtel relationship centre: Not known * Date of request given: Saturday I purchased the device (Check attached file) * SIM number:[protected] * Amount paid as deposit and activation fee(scanned copy in PDF format): * Receipt number: (Check attached file) * Alternate Contact Number to contact you:[protected] * Dealer name: (Check attached file) * Dealers contact number: (Check attached file) * Postpaid/ Prepaid: Post Paid * Documents submitted: Passport Thanks, Apratim [protected] [protected] [protected] On Thu, Jan 23, 2014 at 10:04 AM, wrote: Dear Apratim, This is in reference to your mail dated 22 January, 2014, regarding the activation of your airtel 4G router. As per our telephonic conversation, we understand that there has been a delay in activation of your mobile connection. To address your concern, we would request you to provide us with the following details: * Allotted Mobile Number: * Area / Location of the airtel relationship centre: * Date of request given: * SIM number: * Amount paid as deposit and activation fee(scanned copy in PDF format): * Receipt number: * Alternate Contact Number to contact you: * Dealer name: * Dealers contact number: * Postpaid/ Prepaid: * Documents submitted Once we receive this information, we assure you that we would try to resolve your concern immediately. airtel regrets the inconvenience you are experiencing in this regards. Please do write in for any further assistance. Customers touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely AARTI NA Nodal Office bharti airtel limited Click here to provide feedback Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=474849B62061 F316BB 0 0 1 D C7191F4187985E061FC1E61A2E4246D91F2177190FD 1 2 6 9709BFC1F66&refno=Qrc122011423015325993118 "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details. [protected]Original Message[protected] From: [protected]@gmail.com To: nodalofficer.[protected]@in.airtel.com Cc: Sent: 22/01/2014 11:22:38 PM Subject: Purchase of Airtel 4G router Hello there, I left my number on your 4G page, interested in seeing a Demo. I fixed up an appointment with one of your Channel partners who called me [Nest Nirman Pvt Ltd] on Staturday. After seeing the demo although I had issues with the upload speed, I went ahead and bought the Device and the SIM with Cash. He gave me the router without battery (which I found later) and a SIM card. No where in the documentation and the bill the SIM number was mentioned. After purchase I have tried following up with him on Tuesday asking for status, he said verification will be done today. Which didn't happen. Further, I started asking about the status of my application and he only said he will get back to me. From today onwards he has stopped responding to my calls. So I tried calling up the customer care number in Kolkata. They promptly refused to help in any respect if I don't have the Phone number. Now as I don't have the number I don't have any way to know the status of my application and get it to closure. Any information you need please let me know, I will be happy to provide it to you. Feel free to call me in any of these numbers. Waiting for your urgent and prompt action on this. Thanks, Apratim [protected] [protected] [protected]

I am living in Pune and [protected] is my Airtel number. I am receiving missed call from +[protected] this number since 5 days daily in morning. When the missed call comes, my mobile shows "International Number USA/Canada" Can anyone please tell me who's number is this? Is this a prank call? or Is the number regarding any illegal activity? Please take a look on my complaint asap.

Self-styled 'mobile behemoth', apparently, has a lot to learn from other smaller players in the field. Pay a visit to their website and you will understand why. All data about your calls, messages, etc. in 'My Airtel' are old and outdated. For instance, check the 'last five transactions', you will find that it is at least two days old!