Airtel Complaints & Reviews

Hi - My name is Srikanth. This is regarding my wife airtel number [protected]. She lost her phone on 27th Oct 2013 and for this we have already filed a case of mobile theft at Narsingi Police station, Mehdipatnam on 28th Oct 2013. The number was blocked by calling the Airtel Customer Support immediately. We had never taken a new SIM for the same number from the Airtel office as we have relocated to Bangalore. The Customer Support was bugging us very frequently to pay the due amount on the Number and after many conversations with the Customer Support we have settled the amount of INR 2600/- (Reference number 861543) on 26th January 2014 and told that lady who spoke in phone to close the account on that day and never call us again and also requested her to refurbish the number for new issue. But Airtel is still generating bills even after many complaints and also after blocking the SIM we never used the number after 28th Oct 2013 and the number is INACTIVE and was out of service or barred. My concern is 1. Why are you generating the bills even after final settlement? 2. Even after SIM block and informed after the mobile theft, you are still generating the bills. Dont you follow some rules/ethics etc? 3. When contacted airtel now your customer support is lying that we have not closed the number. Don't you understand why will any sensible person retain a number which is lost, dont have sim and which is out of service and barred for 6 months and final settlement done before 3 months. 4. It only shows how fraud airtel is to generate bills for a number which has been inactive for 6 months and after several complaints to close the number. 5. Calling from Airtel office as DTDC courier and trying to get our personal details is pure case of cheating/fraud. I'll file a case with the number at same PS where I have filed a complaint on lost phone. Please someone respond to this query as priority. This is very frustrating as i have been a loyal customer of airtel for more than 10 yrs. I have around 12 airtel numbers within my family and im going to close them all and port them to other genuine service providers who are not fraud as AIRTEL. Fraud calls phone number :: [protected]

Airtel have deducted Rs. 350 from my main balance. When I called customer care so they said your internet pack was finished and for that your balance is deducted, for which they have not informed in earlier. And without my notice they started deducting my balance. And they were not even registering my complaint. Please help me out.

Hi, I have recharged my airtel digital tv with customer id [protected] in august 2013 with 1 year subscription of value sports hd package with around Rs 2900. Now in month April 2014 I am getting alert from airtel stating that my account is going to be suspended within 5 days. When I called customer care they told that I didn't called them at the time of recharge, though I have called them and activated the same but now they are not admitting the same. They have activated some top up packages (star cricket) which I have never asked for. There are no tools provided by airtel where I can track all my transaction.Due to that they are taking unwanted advantage by deducting money for no reason.Last year the same thing happened and after calling many time to customer care and putting complaint on this forum the problem was resolved. Again this year, the same problem started. I request corresponding authority to take strong action against them. Regards, Nilalohita Panigrahi

Dears, I moved to Belgium due to official purpose-So, I would not be able to use the post paid connection for an year. Could you please stop the post paid connection and make it prepaid?I would like keep the number active for me if possible . Number-[protected] Let me know your feedback please

Respected Sir,
my airtel mobile number is[protected]
On 31/12/2013 I loaded the cash using my debitcard the amount deducted from my banka/c but it not loaded in my airtel moneya/c
later I called them for refund. they told it will come with in 6to7daysbut it not refunded.
again I called them asked for refund (or for load cash in my airtelmoneya/c)
They told me that take a bankstatement and send it to their mail.it will take the cost of Rs.50/- for me that's why i didn't sended the mail.

Sir, I having one doubt sir
sir it is their system wrong why i have to lose Rs.50- for refund of Rs.100- for their wrong

Hi Sir/Mam Today morning at 10:38am 04/04/2014 a guy name Sandeep from Airtel called me and even he called my friends and relatives threatening and saying that you will receive a Parcel and make sure that you open it at 4o'clock evening today and you will get to know what you will see, and he even said that I will be sending 10people to your house and if we see you there we will hammer you badly and even who ever is in the house will also get hammered which means my mother my sister will also get hammered and he says that I do not care what happnes to them. And he says that I will make sure that you will end up in jail and will make sure that you will never come out from jail. Is this what the company called AIRTEL threatens they customers. As it was Airedale's fault that they did not help me out. Every month I used to get a bill of 6000/- where my limit was only 2000/-. And when I called them they are never helpfull. Please I request you to take a serious action with them. If this does not stop AIRTEL then you people are forcing me to file an FIR against your company for the way you people are threatening me illeagly.

Hello Sir My Mobile Number Is [protected] I have done recharge of rs. 155 on 04/03/2014., but wrongly it was done on [protected](This is wrong number i have entered), I have talk to airtel customer care, but they gives us no reply in this regard, please help us so that we can get our valuable money back, hoping for your best response. the details are given below:- Recharge [protected] successful! Amt: Rs.155, TxnID:[protected], Date: 03/04/14 21:56, Bal: Rs.228.9

Hi this is Gaurav Arora
MY airtel Digital id is [protected] my Mobile no is [protected]
.

I recieved so many calls to reactivate my Airtel Digital from Customer care. So finally i agreed with the offer

2450 for 11 Months Value Sports+18 HD Channels.

and My old Set top box was not working So they offered Set Top Box swapping in Rs. 50.

Total amount i paid was 2500. and i got my set top box replaced but my validity of Value Sports Pack is not 11 months.


Airtel lied to me and be-fooled me and my 2500 rs gone wasted.


I will go to consumer Court if i will nt get the offer.


I called 12150 so many times but didnt got any response.

I have all the recorded calls in my mobile where i was given the offer.

Ressolve my Concern or i will go to Consumer Court

Hi this is Gaurav Arora MY airtel Digital id is [protected] my Mobile no is [protected] . I recieved so many calls to reactivate my Airtel Digital Customer care. So finally i agreed with the offer 2450 for 11 Months Value Sports+18 HD Channels. and My old Set top box was not working So they offered Set Top Box swapping in Rs. 50. Total amount i paid was 2500. and i got my set top box replaced but my validity of Value Sports Pack is not 11 months. Airtel lied to me and be-fooled me and my 2500 rs gone wasted. I will go to consumer Court if i will nt get the offer. I called 12150 so many times but didnt got any response. I have all the recorded calls in my mobile where i was given the offer. Ressolve my Concern or i will go to Consumer Court

I am an Airtel Customer. Day before yesterday (1st April 2014) my Mobile stopped working at about 8:00 PM. There was no problem with the Device and I contacted Airtel Customer Support and I was told that there could be a problem with the SIM card and directed me to go to the nearest Airtel Customer Relationship Center to get a new SIM. As directed, I went to ITPL Airtel Customer Relationship Center and got a new SIM, where they promised activation of the SIM within 4 hours. This happened at 11:00 AM yesterday (2nd April 2014). But until now(3rd April 2014, 7:30 AM), the SIM is not yet activated. It has been more than 24 hours downtime and its very difficult not to have a mobile number. Even in case of emergency no one is able to contact me. When I contacted the Airtel outlet, I was informed that the Server was down throughout Karnataka and it would happen by yesterday (3rd April 2014) evening. Please action on this. regards, Rajaraman [protected]

Landline Number : [protected] Complaint Number : 43951672 I logged a request for relocation of connection on March 4th 2014, and it has been a month Airtel has not transferred the connection. Also, with regards to the bill they are charging me for the connection for the month. Please check and assist.

Dear concern,

Pls add peace of mind in airtel dth, its already there in reliance digital tv and videocon d2h, so pls look into this and add it asap.

As per my understanding this channel is free of cost.So, there should not be any issue regarding inclusion of this channel in airtel dth.

Regards,
Ramesh singala
(M)[protected]

I had sent one sms and email registered with them regarding surrendering of broad band internet connection with no [protected] i have not recieved any reply sofar my email id is [protected]@gmail.Com and my mobile no is [protected] please do the needful and help me surrender the connection immedietly i am ready to settle any dues from me

Hi Airtel Team, I have recently shifted to AmruthNagar (Behind Manyata Emabassy Park) Thanisandra main Road Bangalore. I was using Airtel 3G from several months and in this place I am not getting 3G network. Please look into it. If I didnt get the issue resolved, I will not continue with Airtel and look for other service providers. Appreciate your positive response. For any clarification, reach out to me on[protected]. Thanks, Raghu Hegde

i have provided detail to airtel company that some body misuse my credit card and intimate them that dont claim the payment through my credit card but they hungry for money people claim the money kindly see the mail


[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 25/03/2014 08:31:15 AM
Subject: Re: KINDLY HELP ME MY REF NO [protected] [|BAL|Qrc123031423035130962876|]

respected sir'
bank statement will genrate on 23 april 2014 as per told by credit card
departpent so is it possible that after 23 april you people pay my money back
after reciving bank statement.the detail provide by bank is refrence id is
[protected] and second id is 014706.my bank name is axis bank . my last digit
of card is 0153 and also bank told me that paymenent has been made towards
airtel bill desk mumbai


i wrote that mail on 25 they claim money afteer 25 there customer care told me after when i will provide me bank statement they will give me my money back but till now i m just mentally harassed

sourabh
[protected]

Hi Team, I have tried to do recharge Rs.110/-(talktime recharge) using my airtel money account through airtel website(www.airtel.in/money/...) I have recieved the OTP password and completed the transaction through the website. But for some reasons the amount got debited from my account(airtel money) and it is not showing in my main balance. (It doesn't seems that any other services also got activated for that Rs.110/-) I called airtel money service & spoke to agents of your's (Ticket#'s: 19353157, 19353151 & 19354301 created by Bala, Gangadharan & some other guy regarding the same issue. But no one was able to help me on this. they want me to speak to the prepaid recharge team. It's really ridiculous they don't know how to do that/ how they want me to do that. They did not guide me how to do that. Why does airtel has pathetic bunch o[censored]ncapable agents like the above mentioned ones, when they could not guide the customers. It was terrible experience speaking to these guys. The first guy with whom I spoke to Bala, completetly useless guy who doesn't know even how to speak(even in Tamil, his native language), he transferred the call to some other extn & disconnected the call.. I would like someone to help me with my issue of Rs.110(which got debited from my airtel money account for nothing) as soon as possible. Airtel Mobile No:[protected]tried to do recharge for the same mobile) Let me know if you need any other details. With total terrific experience from airtel!! Sasi

Hi

Request you to not to encourage phone numbers to anonymous persons with fraud calls. Seems fraud persons.
a person from phone number [protected] is calling unknown numbers especially married females.
he saying that he is from MAATV research group. He is doing research on couple sexual relation ship.
He is asking all private information.

i have couple of requests.
1. Can you record his calls and lodge a complaint to respective authority. It will be clear of what kind of queries he asks and how he is torturing married women to provide other married women phone numbers.

2. Request you to find out this person complete background details of how he got approval to have airtel number.

3. Request you as a human being imagine how many families (married women) he is cheating with collecting private information. As indians we should not encourage such fradulent calls.

4. Provide me information of whom we can complaint on such numbers to stop things going worst.

5. Please reply to my request.

Request you to protect females getting cheated or abused or tortured like this. Please do your best against such persons.

Regards
My Name

Sir, I am regular payer of Post paid Airtel plan. My monthly usage is less than 600 always. on 22/3/2014 bill sent to my by email contains full of errors.They have shown my bill amount as Rs.553.67 but outstanding amount as Rs.1961/-.Further, in their records a transaction of Rs.2467/- which I have never made is shown and I sought details of payment.But all my emails are unanswered. My due date for payment is[protected]. Kindly reconcile the bill and help me to overcome this issue. PN RAMANATHAN email address:rama.[protected]@gm ail.com

Airtel executive named soumya provide me fake details of a postpaid plan before three month and his senior executive made a confirmation call of my plan.I gave 250 rs and took my new sim .i was using aitel from last 6 years and they did such kind of thing.i am mentioning the offered plan by her: Std min:525 min local:200 min one Airtel 2 airtel free: without any cost 500mb net local calls rate:30 A2A, 40 for others std calls rate:50 /m sms: 50p roaming: 75/m all incoming/outgoing and what i was getting is: std:300min local:300min no number is free its payable of cost 99 250 net local calls:50p/m and std:60/m sms: 1rs or 1.50 rs roaming : 75 incoming, 1 or 1.50 outgoing. And the number is : [protected](which turn to prepaid to postpaid) From start date to till date i am continuously compiling to airtel customer care, senior executive but nobody doing anything on this matter.pnly they want me to pay all bill as per their provided plan.At the starting when 3-4 times i were complaining them for my plan they stopped my number for full week and said number is active from our side dont know what is the problem.when i call to soumaya and said why you are giving me such fake plan then she said you can complain i dont care that mean she know if i will complain no body will take action against her. Now airtel customer care are facing problem when i am not paying the payment.i got 10-12 calls and all time i explain the problem and want a bill according to the plan which offers me they said ok we will do that.but again i got call from another cc and still i have to repeat all the story.they are sending me final reminder i don't know why they are solving customers problem.At the staring i called them more than 20 times they didn't take action against that executive girl who sold me that plan and always cut my call i have many complaints number through phone and i made complaint through mail also but still they are saying its own problem .i don't know how many people suffering same problem i think this is the business to sell the plan .After that only customer will suffer they can make payment in their way. I have lost my phone before 1 month and called them and give my number don't know why still they are calling to my friends/relative to submit the payment.they are not able to solve my problem or they don't want to solve .every time they are calling me again i have to repeat the whole story .At the last i am writing here because i don't think they can do something regarding my problem. Thanks sonam

Good Evening Sir, This is in regard to the misleading information provided by your website because of which I lost Rs.102. I was looking for a 3G recharge on your site and through your site I came to know about the Rs.102 offer (balance: 300MB, Validity: 30 days). I recharged the amount to my number after which I came to know that my INTERNET balance is still being cut from my main balance. I called the customer Care and they told me that the offer had been closed from 1st March. When I gave him the link at which I came to know about the offer he was clueless. This instance has made me lose my trust in Airtel. I am attaching the screenshot of the site. Please look into the matter ASAP.