Airtel Complaints & Reviews

Hi,
I am using Airtel Prepaid mobile No. [protected] since last two year. A few days back i was on call and suddenly my call was dropped due to not having sufficient balance. I got surprised because in march 2013 only i have recharged it by amount 200/- & i rarely use this no. for any call or data services.

Then i tried to check for any service activated. While discussing with one of my friend i came to know that i have been subscribed for some caller tune some what like " thanku for calling Om Prakash" . I again got surprised & this time it was the height from Airtel that my caller tune was set with the name of some "Omprakash" (though on My Name i.e. Gaurav Gupta, this Sim is allotted ), also i have never requested for any such subscription or caller tune.

I have never subscribed any such services. It is now requested to unsubscribe it with immediate effect & please return the amount deducted from my balance.

My mobile number is [protected].

Best Regards

Gaurav Kumar Gupta
RawatBhata-323307

Dear Nodal Officer of Airtel Digital TV
I am a customer of Air Tel Digital TV.
Day before yesterday I just upgraded my standard setup box to HD+ set up box. Yesterday after noon some technicians came and installed it and gave me the assurance that the system will be activated within 1 to 2 hours. But its almost 25 hrs and the system is not yet activated. During this period, minimum 5 times I have called to the technician and each time there is one reply.”Just wait for 10 mins”.and around four times I have called to customer care people and every time there is also same response “Wait for 20 mins”. And one customer care person told …sir please wait am talking to my senior and they will calling you back .But no calls from them as of now. And the last customer care person told it will take max 48 hours…I do not understand what is the real problem.
If there are some problems in the server or somewhere then just give me the clear picture instead of telling different statements in each call. This is seriously frustrating.
If you tell me the real thing ,at least I could concentrate on other works instead of watching my setup box and tv like an owl.
Please help me.

My Details:
Digital TV Id: [protected]
Name : Satyabrata Mohanty
Mob No: [protected]

Technician Details:
Name: Najeeeb
Mob No: [protected]
Hebbal Off No: [protected]

Thanks,
Satya

Respected Sir,
I am a customer of Air Tel Digital TV.
Day before yesterday I just upgraded my standard setup box to HD+ set up box. Yesterday after noon some technicians came and installed it and gave me the assurance that the system will be activated within 1 to 2 hours. But its almost 26 hrs and the system is not yet activated. During this period, minimum 5 times I have called to the technician and each time there is one reply.”Just wait for 10 mins”.and around four times I have called to customer care people and every time there is also same response “Wait for 20 mins”. And one customer care person told …sir please wait am talking to my senior and they will calling you back .But no calls from them as of now. And the last customer care person told it will take max 48 hours…I do not understand what is the real problem.
If there are some problems in the server or somewhere then just give me the clear picture instead of telling different statements in each call. This is seriously frustrating.
If you tell me the real thing ,at least I could concentrate on other works instead of watching my setup box and tv like an owl.
Please help me.

My Details:
Digital TV Id: [protected]
Name : Satyabrata Mohanty
Mob No: [protected]

Technician Details:
Name: Najeeeb
Mob No: [protected]
Hebbal Off No: [protected]

Thanks,
Satya

Hi Everyone,

I have been facing serious issues with the way the Airtel Customer care operates.

I have a voice + combo plan of 549 in which I have been given 549 local minutes, 200 sms and 2gb of 3g data free.

I noticed that my internet was too slow to even open a small image on wattsapp.

When I inquired on 25-July-2013, TOO MY SHOCK IT WAS SAID THAT MY 2GB FREE SERVICE HAS BEEN DISACTIVATED.

They further told your 0 rental 3G plan is activated and you have only 317 MB of data free and the rest is chargeable.

Since then I have been on call for almost 3 hours with the so called GOLD CUSTOMER CARE SERVICE FROM AIRTEL.

Below are the names and interaction ID of the people I have interacted with, I dont recollect all the names but roughly I have spoken to almost 10 + people which includes executive and Floor managers.



Manjina - [protected]
Lakshmi - Floor Manager
Matina - ?
Ravikant Yadav - [protected]
Shaehbaz - [protected]
Angle - [protected] - Floor Manager - When I asked for the details regarding previous interaction she said that you will get a call. I said I want on mail. First she said we cannot provide you on a mail as it is not allowed. After telling her that the call is getting recorded she asked for my mail id and told me that she will send it. She lied to me in this case. Now waiting for her to send the mail
Shaizad – [protected]


Many of them have Disconnected the call half way without giving the solution.

So Called Gold SERVICE provider do the following things.
They give Inadequate information
They Lie at times
They disconnect the calls
They don’t transfer the calls to the supervisor if they are not able to solve the problem
In one case the supervisor told the executive to cut the call which I heard clearly as the executive forgot to keep the call on mute.
Wrong information conveyed because of which I have been charged at Rs 2700+.

I want to tell all those people using Airtel to first note the name and the interaction ID when to call customer care. Because I don’t trust their service. Airtel is giving the worst Customer Service, Airtel lies to the Customer, Airtel Cheats the customer

Please contact me on [protected] if you are facing similar issue.

I am creating a facebook page which speaks about the bad services of Airtel and other services. I will keep you posted on this.

Joy Lynford,
[protected]
Online Marketing Expert - SEO / SEM / ORM

Sir,
I have recharged with tariff voucher with Rs. 23 on 21 July 13. This plan is costing me more,so I want to switch over to another plan. On 25 July 13 I have recharge with tariff voucher with Rs 24/- for reducing STD call charge. But air tell has not activated my new plan and continue to force me to use old plan. after talking with customer care they denying me the new service by giving the statement that we are giving me the cheaper service. But I want the service latest one for which I have paid the Rs. 24/- latest. they are still forcing me to use old plan.

Dear Sir,

I was using Airtel mobile no: [protected] for which I had requested to terminate my services and had paid final bill at Airtel outlet at Supela, Bhilai dated 15/06/2013 SI No : 509446, Book No : 20378, Amount Rs. 1800/-.

Even though I have paid all the bills they are calling and mentally harassing me.

Regards,
Harish Vishwakarma
+91 [protected]

ir again Airtel done an unauthorized deduction as i have not done any paid games download from my mobile but AIRTEL have deducted inr 50.00 from my mobile @ 18.34 pm on 24h July 2013 and also on today @18.12Pm they have deducted rs 25 mentioning value added pack,again three other deductions have been made , and all the details has been attached on add photo link please go thru the matter

so far my knowledge concern airtel has a program to deduct unused amount from customer periodically by cheating us,
this is the fifth consecutive unauthorized deduction from my account the first two has reverted and they have not taken any action to revert the next three deductions .

so please return my amount as i have not even use this service, but when i dial customer care no body is lifting the phone after deducting the prescribed .00.50 INR for 3 min,
but as per govt policy the complaint should lodge @198 without any charge, but the airtel is deducting the amount and not connecting to any customer care persons, this is also illegal, this is the repeated and deduction within this week but airtel has returned my previous deduction under same category which was deducted on 7th july and reversed on 10th july, so please do not repeat the same harassment to a genuine customer.

NOTE
: ALL THE PREVIOUD BALANCES HAS CREDITED BACK TO MY ACCOUNT BUT AGAIN FROM YESTERDAY THEY HAVE WIPED AWAY MY ACCOUNT BALANCES LEAVING ONLY INR 3.18 . THIS IS MY 7TH REMINDER TO AIRTEL TO CASH BACK MY AMOUNT AND NOT TO REPEAT THESE SAME CHEATING PRACTICES.


cell no:[protected]

mohan mardraj 25th july 21.55 pm

Dear Sir,

I have two Post paid mobile connections with Bharati Airtel as below - I have been trying to sort out the problem from past three months by sending mails and contacting the via phone and there is no proper response and finally they said they issue a notice on my connection.

This guys are damaging the name of "NOTICE", If we are trying to escape to make the payment or avoiding your calls or mails replying then you take legal action. I have been replying all my mails and contacted twice with Pradeep who work in part of Corporate.CollectionsKK team and explained my background of this pending bills, he said ok and agreed with my points and he said he will come back to me on this but I never see his mail or call from him. I called from different country from UK and charged for Rs. 250 and not bothered for that but even contacting and explaining the problem there is no proper response.

Regards to [protected] I have made full settlement in March Second week in KR Puram Airtel Store and the same day I went to Indira Nagar store to submit the form to convert the connection from postpaid to Prepaid and called Airtel team to request for cancellation everything went fine that day.

When I made payment in KR Puram Store they said there is no pending amount and you will not get bill anymore.

Then later I received the bill for April month and they requesting to make the payment, I am not going to make payment for this account which I never used the service after my final settlement . It's there problem and they have not cancelled the bill after my request also.

Regards to [protected], I am happy to pay the bill, But I would require a accurate bill, Because I made the full settlement on March 2nd week on the same day I went to Indira Nagar store and submitted the form to convert the connection from post paid to prepaid. Due to my abroad travel date extended I have used this connection to make calls so I am happy to pay this bill. but not for the current outstanding which they are showing because when I made final settlement on March 2nd week I paid without discount on my connection. So on my next bill I would expect some discount need to be credited to my account which every I made final settlement without discount.

I told them settle these both connections together so that I can make the payment .. but no one is responding properly and harassing me on this.
I would request you to kindly help me on this...

Thanks,

Hari

I have submited my application 3 times in airtel office for porting my tata Docomo no([protected]) to Airtel and i have not received any confirmation from airtel side nor tata docomo side , i have been creating request everyday for the status.Airtel customer care executive via email asked me these details again no response from them yet:
*Name of the executive: Deepak(deepak.[protected]@in.airtel.com, [protected]) , Shashi([protected])
* Mobile Number: [protected]
* Area / Location of the airtel Relationship Centre:
* Date of request given: 20/07/2013
* SIM number:[protected]
*Location of the airtel Relationship Centre/ location from where the connection was procured : Nandi durga Road(ndr) , executive :vijay([protected]),Manager :krishna bhushan and Bhargav([protected])
* Requested for postpaid or prepaid in airtel: convertion to airtel prepaid
* Alternate Contact Number to contact you: [protected]
* Current Service Provider: Tata docomo
* Date of the documents submitted :20/07/2013
* Last date of Expiration of porting request: 26th July 2013(coming Friday)
Kindly look in to this issue I have already confirmed from Tata Docomo side they have not received any application yet
Kindly do the needful

Thanks,
Prashil Bulbule
+91 [protected]

You Person had come 6 days back after rigorous follow-up and fixed installed the dish etc bu there is a part (signal received along with attachments in dish) which was missing from my end during the household shifting. I had given your guy Rs. 500/-. He had given the commitment for next day since then I called him more than 50 times!! many times, he didn't not pick-up the phone. Whenever he picked-up, he kept extended the instances - morning to after noon then after noon to evening to next say then repeating the same cycle till yesterday. Since yesterday, he is not picking up the phone.


Beyond this, your tele-caller are so sophisticated that ehy like to listen the entire story from the beginning. Please see that how many times I have dialed and how long I have been spoken to your tele callers!!


This is like you guys are sitting there to have fun with the customers and waiting for such incidences in which you try to trap someone!!!

Note: My Name is wrongly mentioned in your system as Mr. Ashok Kumar, attached below the receipt generated by you. Also make a note that the mobile through which I'm talking is in roaming with STD charges. Please also calculate the amount which you had taken as punishment for buying the Airtel Digitel TV. What may come I am never going to buy anything related to airtel group. Even I bought 2 connections (998788 & 99670 ) recently switching from vodafone. I promise you that these 2 mobile nos would be also ported because of this instance and you would be kept discussed about this world class experience whenever the topic is there.

Please send your person to collect the dish and modem - i don't intend to suffer any more from your paralyzed system and processes and your mind raping tele caller.

Regards
Vinay
+ [protected]



On Sat, Jul 20, 2013 at 12:32 PM, <DTH.[protected]@in.airtel.com> wrote:

Namaste Vinay,

Ref: Email dated[protected], expressing concern on re-installation of your airtel digital TV customer ID- [protected].

Please accept our apologies for the inconvenience faced by you.

We tried to contact you on[protected] , however, your number was not reachable. As per our records, your concern has been resolved. In case any issue still persists, feel free to revert us with alternate number.

Your Nodal Reference No. is[protected].

We hope that this response has addressed your complaint suitably.

It is our privilege to have you as our valued customer & we look forward to a long and fruitful association with you.

Warm Regards,

Nisha Lal
Nodal Office - digital TV
bharti airtel limited



Know more about airtel digital TV
Would like to inform below mentioned few options are available on our website:
My Account - View Account Details, Recharge, etc.
My Package - Add or Remove Chota Pack, Change Base Package etc.
Recharge - Recharge your Digital TV connection ONLINE by using Paper Voucher/Debit Card/Credit Card etc.
Order Movies - Select Current & Upcoming Movies.
You can know your customer ID through menu option available on airtel digital TV connection.
Also, quick details required for your connection like Current Activated Pack, Validity, Monthly Rent, Available Balance, Number Of connections etc. TEXT INFO & send it to 54325.
my airtel app - your world of airtel on the go - The easiest way to manage your mobile, broadband & digital TV accounts from anywhere. Download free, click www.airtel.in/myairtel (data charges apply).

PS: In case you require any further assistance, please:
- Email us at dthnodal.[protected]@in.airtel.com
- Or call us at 12150 (toll free) for airtel mobile users,[protected]tolled)



Fwd: Payment update for your airtel digitalTV ID [protected]

Rathore Vinaypratapsingh to: digitalTV, dthnodal.mum
07/18/2013 11:47 AM

P Please do not print this e-mail unless it is absolutely necessary P






I've registered on the request nos 31886081,31914233, 31911611 for re installation for new location at Mumbai.

I received the call from 8 -9 people asking the confirmation on the address, query no, pin code of postal address. Also called by your executives for fixing the appointments for day before yesterday evening, yesterday morning then yesterday evening. I've been waiting for your guys, even they're not picking up the phone since yesterday. When I registered my complaint for delay and non adherence of committed time on your TOLL FREE at that time one executive told now to give the refund of lapse time as per your charges.

Your all the callers are making the false commitments and trying to just making the calls to complete the document.
Even they've alleged that I was not reachable - I want to add that I've my personal mobile details in which I kept talking since morning to midnight with various people - during this period I receive 40 - 45 calls and dialed at least 30 calls. This is one of the worst experience, I m facing for any product.

WHY ARE YOU MAKING SO MANY CALLS WHEN YOUR NONE OF THE CALL IS ABLE TO FILL UP THE CUSTOMER'S INITIAL NEED WITH AIRTEL THAT IS INSTALLATION?????

WHAT ABOUT MY TIME, I"VE BEEN WAITING FOR 3 DAYS HERE AT HOME FOR YOU GUYS????

IS THERE ANY SYSTEM OR PROCEDURE or you just making the customer???

Please re-look in to your so called services

Regards
Vinay



[protected] Forwarded message[protected]
From: <airtel.[protected]@in.airtel.com>
Date: Mon, Jul 15, 2013 at 3:46 PM
Subject: Payment update for your airtel digitalTV ID [protected]
To: vinay




Namaste!

Online recharge transaction has been processed successfully for your airtel digital TV ID [protected].

Transaction ID - 650373
Amount (Rs.) - 350.0

Best Regards,
Team Airtel

Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox.

HELPLINE: airtel Mobile 12150 I Others[protected] or[protected]Tolled) EMAIL:
[protected]@airtel.in
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.




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Regards

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

I have couple of my Airtel Numbers [protected] and [protected] which has been disconnected for more than 15 days for a simple CUG transfer and Airtel customer care and local service center are totally unaware of what they are doing and the process. I am using those post paid numbers for more than 1.5 years. Airtel Headoffice knows all process and details but taking their leisure time telling silly reasons like server down and sent for approval. All my contact and official calls are linked with those number and Airtel is very careless even after escalating this issue to applet and nodal team and higher authority.

Thanks,
Subramanian

Respected sir,
Yesterday we have booked a complain in mobile that remote of our t.v is not working but sorry to inform you that till the moment no proper response is shown ,kindly help us to overcome the problem.Our customer id is [protected] and the date of purchase is 30/03/2013 in the name of Rita Chakraborty.
Thanks.
Mr.Chakraborty

Ref : Contact no.[protected]., A/c no. [protected].
Airtel refused to accept our connection was not working for 35+ days (4th June to 17July) , we have made telephone and mail complaints about the same. Connection was reactivated by changing the modem and other equipment's + engineer said some cable wires are damaged and will be rectified.

After 35days we got a bill for 2900+ including 2months, we requested for waiver, which was given as 280 Rs for 35days connection not working. Its seems like some internal calculations, which is wrongly calculated.

Also, like to highlight we have again not been able to use the connection from last three days as the connection is been disconnected by Airtel on condition of payments not made.

Since we want to make payments ASAP as soon as this calculation is explained and justified. We also tried contacting you call center number both 121 and [protected] but call gets disconnects after the message saying we connecting you to the customer care executive. + Also the mails coming from Airtel are like set templates does not answer anything.

Currently my exams are expected and we not able to study properly due to net not working. Pls help us with the complete waiver for atleast a month and connection activated immediately . If required, we also have all the relevant reference number and mails as proof with us.