Airtel Complaints & Reviews

Hi, . i took a new Airtel 4g LTE dongle connection on 20th-Sep (friday). The sales rep told me that it would be activated withing 48 hours. till not its not activated. Address verification was done on monday 23rd. when contacting the number [protected] they say that they could not find my record. my number[protected] dongle IMEI [protected]. please let me know whom and where to contact to find the current status.

thanks, sandeep

Hi, Due to relocation to the place where there is no airtel broadband connectivity is there, I requested airtel customer care to close my connection on 9th September 2013, complain number is 38301608, when I called customer care once again on 14th Sept. these guy are told upto 16-17th my connection will be closed, When I called again on 22nd Sept.these people saying your requested is closed, as you ready to continue your connection. These people never call me, but they are telling that they called me on 12th Sept. but reality is these people not called me till yet. So, as I requested them again that I already moved out from my previous house on 9th Sept. only How I said that I to continued that service, then these people again lodge a complain for the same complain number is 38891950 and my executive calls you within 24 hrs but till yet no one called and yesterday when I called these people they again saying that I agreed to continue with the service as somebody called me and confirm it and when I disagree with that then they again lodge a complain complain number is 39034332. Mine concern is how I will agreed to continue with that connection as I already moved out from my previous house on 9th Sept. only. I dont know what I will do now, please help me to close the connection. Mine fixed landline number is [protected]

i got a miss call from this number[protected] and then when i call back the person was telling me that your is airtel number has won some price , i disconnected the call and then my 12 rs were cut from my balance. How do they get my number ,

Hi, I have airtel broadband connection with 4 mbs speed. The connection is not stable all the time. Sometimes the google page also not loading. if i complaint to the airtel customer care they are saying you are getting 4mbs speed so everything is ok.. very poor service all the time...

i recharged my airtel mobile 2 days back via freecharge and have not received balance yet this is really disgusting they must do recharge now or refund my recharge amount i want this to be done really very soon please help me to come out of this problem please help me by your prestigious help i'll be really thankful to you. please

mobile no. - +91 [protected]
order id(FREECHARGE) - FCVA[protected]
name of phone no. holder - Sapna Gaba
email [protected]@gmail.com
to contact - +91 [protected]

This is to inform you that , i had a call from airtel on last afternoon - asking for payments . We have discused for payment on 1st of Oct 2013 and they have aggreed .

And , on the next day - today - all my outgoing has been blocked . When i spoke to Gold care at 198 - and could not get a concreate answer and phone disconnected .

Outgoing to be enabled immediately till 1st as agreed . Expect a better responce .

Reds,

Rupam Thakur

Reg. Airtel SilverLine Network – Adyar

I took the Airtel post paid connection from Airtel SilverLine Network at Adyar (Besant Nagar Road).
I paid Rs: 300/- against this and took monthly 250 plan. I have given the copies following docs for the identity proofs.

• Passport
• Driving License
• PAN Card
• Work ID card

I was told that the new number will get activated within the same day probably before 8PM, I was actually waiting for the same which was not happened for 3 days.
Third I called the person who represented me at Airtel SilverLine Network showroom to issue the new number and I really shocked that they sold my number to other person post it was issued to me as it was good number and the person may be closure to them.

I understood the situation and accepted for the new number as well, for the activation they told the same similar to fist number.
I called them many times and was getting reply as they will check and activate immediately…one week over.

After a week the executive was stopped picking my call.

*** NOW AIRTEL MAY HAVING ENOUGH CUSTOMERS AND NOT WORRING ABOUT NEW, BUT AIRTEL SERVICES VERY BAD NOW A DAYS***
I am customer of Airtel for 10 years, now by seeing current situation I am changing my service provider.

Earlier, I was struggled for 2 months to get my Broadband connection changed to new location. They took a month for placing the cable in my new house and another month for giving internet access.

With best of my knowledge I am posting this, it’s up to you that whether you can believe or not….?

I AM HAVING A NEW CONNECTION THIS CONNECTION WAS PROVIDED BY YOUR EXECUTIVE AT MY OFFICE UNDER CORPORATE PLAN WITH FOLLOWING FACILITIES- THIS CORPORATE PLAN FREE FOR CUG 400 SMS FREE 450 MINUTE TALKTIME LOCAL/ STD FREE. AGAIN I WAS ASSURED WITH BEST N/W BUT THERE IS NO CONNECTIVITY/POOR CONNECTIVITY DUE TO WHICH CALL DROP PROBLEM IS VERY FREQUENT PARTICULARLY FROM MY REGISTERED RESIDENTIAL ADDRESS. PL. DO LOOK INTO THE MATTER ON URGENT/SERIOUSLY. NOTE I SHALL MAKE THE PAYMENT ONLY AFTER THE ISSUE IS RESOLVED. mobile no. [protected]

I had subscribed for Airtel 3G connection which was running fine. Sometime later I felt a drop in speed and overall performance and I logged in a complaint. First Airtel did not expect that there is any problem, upon giving relevant examples they took down the complaint and asked me to wait till 4 days for resolution. In the interim I opened a compliant on their website through my online account. To my surprise, the company representative called and told me that it is my misconception and the services are running fine and promptly closed the ticket even though I had specifically asked him NOT TO. They also closed the ticket on the website without any proper resolution. S.No. Ref. No. Type Category Creation Date Status Action Feed Back 1 52989309 Complaint Network 9/25/2013 Resolved 2 52451741 Complaint Network 8/24/2013 Closed I then switched to 2G plan as I did not want to spend my money on the service I was not receiving. Today I cannot access even the 2G internet. I have called 100 times and all the time I am being told that I need to wait for 4 days as and when they check if there is any problem. I am not sure how can they keep on charging when they are not providing me the service. THIS TOO WHEN I AM A CORPORATE USER. NOT SURE WHAT HAPPENS TO REGULAR USERS I would NOT RECOMMEND Airtel plans or worse Airtel to anyone.

We are using Airtel braodband 80Gb @2000 rs per month.
we are living in PTC , Chennai area.
Airtel DSL is down from 13-sep , there is no resolution provided.
service becomes pathethic. I guess they are going mad after seeing their competitiors collapsing their business by cheaper offers, only thing we opted for airtel is because of reliable network, now that is also gone.

dear sir i am usin airtel m-[protected] and i got an sms on 24/09/13 at 09:32 am

smsfrom center-AX-650003

3 experience offer! Get 1GB +1GB extra 3G data with recharge of Rs255 on your airtel mobile. Valid for 30days.Rechage NOW.

after i conform from airtel helpline they told me i[censored] got sms then u can get the benifit of 2GB 3G internet in 255 then i recharge offer but i not got the benifit of 2GB...

I got airtel 4g connection([protected]) on june 11th 2013, at the time of new connection, they verified address at home and also at office, and I personnally signed during personnel verification, and I got first month bill and paid it, but after two months they have barred my services saying that my home address is negative, without any intimation. due to this my business losses has occured almost 1 lakh,. In addition to this, further I have provided the asked documents, on 18 sept 2013, with deadline of 3 working days, still no one is properly responding to my call and continuously sending the bills promptly, I request the concerned team to please take appropriate actions on this issue. Regards, Sunil Chandra [protected]

Im the customer of Airtel DTH Customer ID [protected], 2 years back I have upgraded my STB with HD STB , 6 months back I had faced the remote control problem, so I tried to use the switches fixed on STB. To my surprised I have noticed that all the switches provide on the STB are getting stuck inside the STB, as the design of the STB is faulty means manufacturing defect. Now the company is not ready to accept the fault. Yesterday ie on 11.07.2013 I was asked to pay Rs. 350/- as an service charge for replacement of faulty STB free of cost . But when I recd the STB I noticed that the STB which is given as an replacement is a secondhand and repaired one. So i refused to accept as why for the fault of company I should take the defective/ repaired STB. Now, the persons with whom I was coordinating has refused to give me replacement. I would like to bring to your notice as how the customers are cheated by such a big companies. Also I would like to inform you- all the set top boxes which are supplied to the customers across the India must 100% facing the same problems., but no one has noticed the same. I would like to request you take immediate action against such company and help the citizens of India from such a cheating and get me the replcement of my STB with fresh one. The government of India is promoting the campaign for installation of STB all over the India, should also listen to the peoples and help them in getting the problems solved.
This followup is being done by me for the last 6 months, but company is firm on its decession.
I would like to request all the Airtel DTH users to check their set top switches working or not, if not then every one should ask for replacement of the same. It is a right of customer.
Deepak Rane
[protected]

sir,
i am using my airtel mobile service since year 1994 when it reaches in h.p. i was the 3rd customer in shimla region. as i am facing problems of over charging of the company since the first day. sir, now as a matter of fact i am to submit that i am receiving wrong bills since last few months and again and again i am complaining the authorities for the same.sir, sometimes they send their representatives for resolving the complaint and the said persons gave us the written settlements but even after settling the matter and taking the full amount in shape of cheque they send wrong bills, not only this they even disconnected my numbers many times which cause me a big inconvenience. sir, these people are not a people of faith so please take a strong action against them at earliest. sir you are also requested to give me a some other relief such as compensation for the inconvenience caused due to company . sir bills and receipts given to me are also attached herewith for your strong action please.

Hello , This is with regards to cancelation of my Airtel number [protected] which i was using since 6 months. I have cleared all my outstanding bill for the months and request you do the needful ASAP. Please do cancel the connection with immediate effect. Reason - Seems this is a recycled Number & i am Frequently getting calls from unknown numbers which awful. Please do the needful so that i can apply for new number. For further contact please refer my alternative number which you have in your Sys Refer below screen shot for your reference for payment confirmation. Mail sent to "privacygrievance.[protected]@in.airtel.com, [protected]@in.airtel.com, " on 24/09/2013 at 04:50 IST

From july 26 my broadband was not working i have logged almost 10 complaint but no resolution provided.And they have generated the bill for that 2 month cycle of internet.No i am getting calls from airtel daily asking to pay bill other wise they will send me illegal notice.

Attn. A'tel, we are going to shift and want to change the location of our broad band connection from sector-20 panchkula to Unicity Business Park near New generation apartments, Dhakoli. Our A/c detail are as follow: A/c no.: 14356729 Telephone no:[protected] Name: Unicity Projects We are waiting for your quick response.

Respected sir, my name is Dharmendra, vill-madachak,po-katheil,ps-amarpur,dist-banka,bihar,pin-813101,and in my village peoples are facing many problem releted to airtel mobile low signal strength,so sir please help us immediately with any method.

Sir sir kuch log mere number per apna call divert kar deyea hai.jiske karan mere number[protected] bhut problem hota hai.esy jald thik kare.hamne call center mai bhi phone keya,lakin koi fayda nahi hua. . Amit kumar mobile no-[protected]

Airtel Account number :[protected]. Poor customer service including floor managers, supervisors, nodal as well as appellate officers. I have given a complain regarding indoor network coverage issue 5-6 times in a year but no one bother to take action against it. Every time daily 4-5 people from airtel gives a call and ask for the details but no one solve the issue and then they close the issue. When asked whom to comaplin if these people are not working properly, they say we will forward your complaint to the concern department. I do not know how airtel claim themselves as the best service provider. I think they need to put a check on this.