Airtel Complaints & Reviews

Hi. I am a airtel digital tv subscriber and using selected channels. recently without any informations alacarte channel prices have been revised for all users. The main complaint is normally ten sports is 20 rupees but now they have changes to 40 rupees per month. Not only for this channel. for all! 15 rupees channes raised to 30 rupees 10 rupees channel raised to 20, 20 rupees channe raised to 40. This is for every channels! If it is 3-5 rupees its okay but boubled the same charge for single channel is a without informing. and recently i refered a new friend for airtel dth services not he is scolding me regarding this. We both are going to change to best dth proovider and i am going to inform this to my friends and family who are in ala carte. If there is no response we will do that. If they revise channel rate really appreciated.

my problems to start 2nd october to till now.i can't sms to maharakstra idiea number and i cant to talk customer care number from my number also.my airtel number [protected]. so many time i complain to customer care.this third day.stil problem is going on.so kindly solve my problems with in tomorrow 10 am.otherwise i will change my number to idea or vodafone..

I am facing the worst experience with you (Airtel) for getting service upgraded from prepaid to postpaid. Generally with other operators like Vodafone, Idea, Tata or another network, if any customer request for up-gradation (Prepaid to Postpaid), operators follow ups with the customer and ensure to provide there best service for long term relationship, however in case of Airtel this works just opposite. I have been using the mentioned number (+91.[protected] randomly for last 8-10 years under prepaid plan. A week back I thought to upgrade it into postpaid as my other numbers (Vodafone and Idea) are into postpaid. so I shared my contact details on Airtel website on 25th and 26th Sept for getting information. To which I got a call from some Airtel agency (+91. [protected]) on 27th Sep Some girl named sNEhal called up and started explaining about the tariff plans (with all confusion). To get better picture on tariff, I asked her to email the tariff plans and call me later for explanation. And also for setting up appointment with sales executive for further discussion and hand-overing requirement document. However I am still waiting to the the call from the Agency till now. Also just to inform the amount mentioned by the agency for conversion was Rs. 300 and the amount I paid at Airtel Gallery (Panvel) is Rs. 200. (Is that not wrong commitments) Moving a head, I didn't waste any time on 27th Sept EOD, I collected information from Airtel Gallery (Panvel) and submitted my document on 28th Sept. I specifically asked in Airtel Gallery, about the activation, to which I was informed 4 working days (No other network takes more than 2 working days for postpaid). After which I wrote a series of mail to 121 and nodal mail id, but seeking no response I sent an REMINDER and then new EPIC started. To my remind email, I got a response from Nodal asking series of questions with no resolution. Interestingly I got a call from Delhi Airtel Office from +91. [protected] (forgot her name), the following executive called on the number and started with her questioning sessions (More sort of cross questioning). With over all the first call discussion, I think she was in no mood to resolve the complaint but was more over sounding like dong favour on Airtel and customers. On top for the call she even got to designation of and hierarchy in the organisation (Should i be care …...I really don't). After a lengthly (stupid) discussion, this lady (+91. [protected]) was ready to get in touch with Airtel Gallery-Panvel to rectify the problem. After few moments this lady (+91. [protected]) called me again and took me in conference with Airtel Gallery Panvel. Here new story was beginning, these people were not able to find my details and asked me about the airtel gallery address (cross verification). As they were not able to find my records. Some how they found it (Lucky me or not), when I asked then what was the problem, it was communicated as technical error, however it was more sort of typing error which landed on delay. Beside during all this conference call lady from Delhi office (+91. [protected]) kept mum and did not utter a single word. I end conference asking about how many more days for conversion ( The Answer is till 4 days) With NO option, I moved back to my work and just moments after i got a call from Delhi Airtel Office(+91. [protected]). This lady called me again and said "she was didn't had any concern with with the issue and just played as an mediator in all the episode". The general tendency or process followed in every industry is to understand customer query from internal team or the details and then inform him with resolution, but in case of AIrtel this works really opposite. With my experience, I got a call from Airtel, only after i raised REMINDER. Beside I had to explain the situation to the third person (Delhi Airtel Office - +91. [protected]), wherein the lady was not interested in understand the problem and was more sounding to doing favour I WANT TO UNDERSTAND FEW THINGS FROM AIRTEL, DO YOU THINK CUSTOMER ARE PAIN FOR YOU. DO THE EXECUTIVE GET PAID TO SIT IN AIRTEL OFFICE. OR DO WE PAY TO LOW LEVEL SERVICE. DOES CUSTOMER HAVE TO THINK ABOUT DEPARTMENT AND HIERARCHY WHILE RASING COMPLAINTS. I am looking forward for a serious explanation from Airtel/ Delhi office lady and/or every one in Airtel on the above episode. This will assist me to understand how customer centric Airtel is and how much do you care about about the Customer. Also is it worth to keep such a PATHETIC SERVICE. So far Here are the requested details for your perusal. 1. Area / Location of the Airtel Relationship Centre: Panvel Arc: Shop no1, Plot no 119, MCCH Society, Opp, MTNL/ Karnala Royal, Panvel 410206 2. Date of purchase: 28th Sept 2013 3. SIM number: +91. [protected] 4. Amount paid as deposit and activation fee (if any ): Rs. 200 5. Receipt number: Doesn't carry any number 6. Alternate contact number: +91. [protected] LET ME KNOW IF YOU HAVE ANY CONCERNS. I AM REACHABLE ON THE MENTIONED AIRTEL NUMBER. Regards, Vinod Bhagat +91. [protected]

IT IS OBSERVED THAT ON NUMBER OF OCCASIONS THE AIRTEL DTH PROVIDER WITHOUT ANY REQUEST FROM THE CUSTOMER IS CANCELLING THE PARTICULAR CHANNEL/S. EVEN ON SPECIFIC ONLINE REQUEST THE SERVICES OF CERTAIN CHANNELS ARE NOT PROVIDED. HOWEVER, THERE IS NO CHANGE IN CHARGING FEES FOR THE SAID CHANNELS. THE UNDERSIGNED IS NOT IN A POSITION TO SEEK THE SERVICES OF OTHER SERVICE PROVIDER AS SIZABLE AMOUNT IS ALREADY SPENT OF PURCHASING ANTENNA AND DTH BOX.

I am facing signal issues since last 1 month. 15 days before i was not able to view any channel and i called airtel customer care. They told me that they will provide engineer visit and he will charge Rs 125 for this, although its their fault. Still i agree and called that guy. He simply unplugged the cable and plugged it again in 1 mins and everything started working. I paid Rs 125 for the problem which is not my fault at all. Today again i faced same problem and called airtel. Again he asked to pay Rs 150 for engineer visit. I told him that i can't pay money after every 15 days for your signal issues. But he didn't agree and I cut the phone. Airtel DTH is not at all honest in this. How can they expect consumer to pay charges for their signal strength issue. And that also after every 15 days.

We had very good relation with Airtel. We were using Airtel Broadband, Airtel Landline & mobile internet(3G) & mobile telephone (15 no. under CUG facility). We don't have any complain regarding Land line & Broad band. But we are facing tremendous hardship due to low network signals in our office for last 4 months & our repeated mail & follow up could not bear any fruit. There representative once came to our office last month and they are silent since then. All incoming & outgoing call drops time and again and we have to come in open sky to talk from mobile. Simply Airtel could have put signal buster to eliminate this problem but they are not doing any thing. Secondly they have stopped, without any prior intimation to us, the outgoing calling facility of one of our CUG mobile no. [protected] that time the user of the mobile one of our director was out of station on business tour, which is paid by our company along with 14-15 other mobile nos. under CUG, for non payment of a mobile no. [protected] which is not under CUG. Our point is: 1.How without any prior information Airtel suspended the outgoing & internet facility of a company paid CUG no. [protected] for a mobile no.[protected] being used by any individual. And Airtel is not forwarding any detail and said its in there system. is it not illegal. 2. Why they selected one particular no. for suspension out of 15 nos. in CUG. is it not illegal. 3. When we They are using arm twisting tactics and to our repeated request and followup about above issues there is no positive response.

Dear team, I was worked with Bharti during year 2006 to 2007 . I need my Experience certificate/ Relieving letter from bharti but nobody responding .from last year i was tried for letter from local HR office but still no response. I got information about site for airtel ex employee."www.airtelambassadors.in " but i m not able to register on as my Emp. ID is not found in database. So kindly help me to sort out the issue. Name :- Nilesh Suryakant Sawant Org. :- BHARTI COMTEL LTD. EMP.NO:- 28017 Contact :- [protected] // [protected]@gmail.com

I have recieved a call from airtel customer care regarding new postpaid plans for prepaid customers. I have finalized one plan and submitted all fees and required document to company executive who came to my office to receive the same. A week later my postpaid plan have been activated and I noticed that a wrong plan has been activated to my account. When I have tried to contact the same executive he did not replied to my call. Then i have launched complaint of the same on customer care number. At that time I came to know that the plan explained to me is no longer valid. I have also contacted to customer service centre but they say that they cant help me and suggested me to go for other plans. This is truely a fraud and an unprofessional business by Airtel.

I did online recharge of Rs 400 for my prepaid Airtel no. [protected] on 30.09.2013 through Axis bank but the recharge was not done and amount was debited to my account. Next day I again did recharge of Rs 400 through ICICI bank but same way amount was debited and recharge was not done. I have lost total Rs 800. Till today this amount is not credited back to my accounts. Please take action.

Hi, Can you please deactivate datacard connection immediatly. Datacard number ([protected]). I have taken my datacard on 30_09_2013. For activation i have given following address HCL Technologies Limited, ETA SEZ Unit-III Block-2 And 3, No-33 OMR Road Chennai Navalur, ., Chennai, TN, 603103. After verfication call i requested my billing cycle they said that it is 12_10_2013. Then i requested to change my bill plan between 1st to 5th.One of the executive created requested for the same req no :[protected]. Then same day(30_09_2013) evening i used my datacard . After session over it is displaying session statistics is as follows. upload :150 MB down load:130 MB. I never uploaded even single KB. Next day morning (1_10_2013) i used once again my datacard . After session it is displaying upload:40 MB download: 130 MB(approx) . Never uploaded single KB. I called customer care regarding usage they said that out of 10 GB 400 MB used. (10gb-400mb=9.6 GB). Then i felt that some problemcheating is there with my datacard. So i decided to cancel the deactivate datacard connection immediatly. I called at 9:00 AM on 1_10_2013 then they said that our server is slow call us after 4 hours. Again i called after 4 hours they said same issue call after 4 hours. Again i called after 4 hours said that call today.(02_10_2013). But today they are saying that my address is incorrect to deactivate the connection. Find our ddress at www.airtel.in and i found that same below address only. HCL Technologies Limited, ETA SEZ Unit-III Block-2 And 3, No-33 OMR Road Chennai Navalur, ., Chennai, TN, 603103 I don't know why customer care people include suprivisors are behaving like this.. I don't want to continue any more with this connection . So kindly deactivatedisconnect my datacard connection immediatly. Regards, Khadarbaba.Shaik

Hi,
I regret to inform you that my airtel corporate no [protected] i want to change my plan super saver 199 that gives me 600 minutes free 300 smas and airtel to airtel 20, other local 30 & std 50 Paise/minute as per commit from airtel executive Amit but currently my plan is 9000sec free per month 199 plan i called to customer care Mr sandeep Deepak & Abhishek on 30th sept 2013 Deepak told me your plan change till 24hrs i submitted the request but when i call to c care on 2nd October 2013 they told me there is no any request for change what;s the c care doing they giving wrong information my family using airtel but i did not face that type of rudely & wrong information. the company want to print my visiting card but unable to print because we have to wait almost 12 days for activation and activate different plan so i faced lots mental problem. so i request to consurn person take action regarding this issue and give me feedback why they do like that.

Hi,
On September 3, 2013 morning, i got a message from airtel saying " Thanks for downloading Video from Airtel. You have been charged Rs 99.0." I had not made any such download. I immediately contacted the customer care . I was informed that i would have to wait till the next bill is generated. If an amount of INR 99 shows up in my bill then that amount would be waived off. Now, i have got my bill and rupees 99 is reflecting there, so i alled up airtel Hi,
On September 3, 2013 morning, i got a message from airtel saying " Thanks for downloading Video from Airtel. You have been charged Rs 99.0." I had not made any such download. I immediately contacted the customer care . I was informed that i would have to wait till the next bill is generated. If an amount of INR 99 shows up in my bill then that amount would be waived off. Now, i have got my bill and rupees 99 is reflecting there, so i called up airtel customer service only to be told that i have made the download and I'll have to pay up. To let you know, I have not been sent any download link by airtel either. This looks like a pure case of fraud. Later the customer care executive asked me to pay 99 rupees less on my bill and that the same would be reflected in the next bill. Can i trust you to keep your word, Airtel? Or maybe i should change to a better service provider and inform TRAI on behalf of myself and the other sufferers of your fraudulent ways?

I many tyms cntctd custmr cre.last I talkd wd anas ur emplye frm last 2, 3days I am fcng a pblm neithr am able to snd nor able to receive sms please help me as soon as posble.i m usng xperia sny ercsn aur cre khra h ke cntre no. chk kro fn m optn ne h thn what I should do I am realy iritated a lot
airtel no.[protected]

Hello, I am an Airtel subscriber from Mumbai circle. My number is [protected]. Last month i activated 2GB 3G pack of 450. From the day i activated to this date, i was constantly getting 2G speeds capped at 200-220 kbps. I already complained about this to Customer Service department many times but they failed to resolve it. I have tried all those things that i was told to: setting up APN as airtelgprs.com, manually searching for Airtel 3G network, deleted temp files but no luck. There ain't any problem with my data card as i am currently using Reliance 3G in it. Lately, i tried another Airtel Sim card by activating a small 3G pack and i was getting 10mbps speed on it. So, the problem lies with my particular Airtel number. I suspect the plan change had created a nuisance. I was using a 3G plan previously, then i thought of giving a try to 2G and activated 2G, since the speeds were not good for me, i activated 2GB 3G for 450 however the speeds this time didn't step up to 3G. And i am left up paying 450 bucks for 2G? The plan expired on 29th September and i had not even used 50mb out of it since i am not used to slower browsing When i had called Airtel CC, they advised me to wait till 29th September, and told me that i would get a call on my alternate number. I patiently waited bu did not receive any call. It really annoying that a reputed company like Airtel is doing such malpractices. If it was for 100 or 200 bucks, i would have forgotten about this. But i have paid 450 for the service which i never got. I have all the proofs as well as the call records and i am going to take this to the consumer court if i am not given a successful resolution. I want the company to refund my balance or unused data ASAP To add i had also sent an email to [protected]@in.airtel.com but did not get any reply even after 3 days

Dear Sir

My Name IS Dr Amit Vispute am port my tata indicom number to airtel post paid after that i cant get indoor network after complaint they told me in your area tower r locked and halt, after few hour they call me again and they say their is a full coverage but i cant get indoor network

after again taking feedback they say their is a partial network and we will work on tower and u get good signal after that but i cant get indoor signal l i cant connect with 198 as well as 121

i want to start my miss call alert since last 15 days they cant activate it

network affecting are is in the nashik city they cant provide network in city and say airtel have good signal

my mobile number is [protected]

so airtel is bor in nashik and they dont have good relation shop in nashik city am visiting all the shop but they cant activate my miss call alert facility

so dont get airtel

thanks

I'm Prince Bhowmick from mumbai, my Airtel number : [protected]. Date 27/9/2013 evening time about 5 pm i see my talk time balance 294 & 3G internet balance 297 mb, that time im calling 121 (customer care) reporting i'm not receive proper net speed, he say it solve after sometime, after 10 min i'm try to call someone but i see my balance is 0.00 & internet balance is 1.22 mb, from that days i'm calling continue customer care this matter, someone say's yes sir we are check, it's our fault then your amount will be return within 2 day's, i'm waiting ... this is my ref. no : RCRCB[protected] & RMOAC[protected] & CLTNM[protected]. but today 30/9/2013 evening 6.11 pm calling me from airtel customer care number : [protected], she say's we can't refund your amount, because here no record your deducted amount... sorry & cut my call, this is stupid Airtel matter & now i want to take action...

Dear sir/madam,
My Airtel dth customer id is [protected]. Registered mobile no & my contact no is [protected]. Last 10 days dth not working. I told Airtel dth customer care, a service engineer come and collect rs .175, but problem not solved. Two times i told Airtel dth customer care. Please help and solve the problem.

Hi. My Name Is Rajan Kohli. My mobile no. is [protected]. I wanna tell you that I am not using GPRS or any other net but daily my amount deducted in my prepaid. I called so many times in your call centre but erverytime your CCE get me hold and then they disconnected. Please solver this query ASAP otherwise I write to TRAI to tell this issue. Regards, Rajan Kohli

Hi, I am a Airtel platinum customer, I have this 3G wireless broadband connection. The number is [protected]. I have been them Rs. 955.06 every month and from last 2 months I am not getting the service as committed by the company. I have complaint just last month to Nodal officer Airtel in Bangalore but the issue has recurred. I get 0.00 kbps speed and not 3G speed. I have attached pictures of it. None of the sited open. Not even speedtest.net. This denial of service and violation of consumer laws. It just shows EDGE on the airtel application. I am tired of complaining to them I have made 3 complaints so far. Airtel is cheating and looting me every month. I cant even do my office work from home. I have this issue to be resolved ASAP. I am not paying the bill for the days I have problem with my internet. I havent even completed my 6GB data as per the plan. Please see the picture for the latest usage.

I am very irate with what is happening with me from the date my number was port from Vodafone first i was offer a plan from Airtel Customer care[protected] which was "Special 549 combo 3g plan" in which i suppose to get 1800 min local/national to any network( after that 10p/min A2A, 30p A2O, 40p A2Lan, 50p A2STD), 200SMS local/nation(after that 10p/local and 30p/STD) 1GB 3G data plan(after that 3p/10KB) but after porting my number to airtel i call verification number and over there they ask me all my detail one by one and provide and in the end they were give me plan details that somethng different from the plan that i choose.I called Customer care for help and over there they told me to send a mail copy and provide the complaint number they told me sir aap hume time di jiye hum check krkey solution jarur denge mean while aap ek mail sent kariye @ [protected]@in.airtel.com hum jarur aapki help krenge.. but till nw no help instead of that i received mail from Nodal team that this offer is not in airtel. from 20-Sep-2013 my Number is port to Airtel and i had no other work beside to call airtel customer care for help they promise me for the solutions but after some time i received call regarding complain number that this plan is not there. Its been more than a week but i am unable get any solutions please help me . Nisha[protected] who called me first and told me about plan and convince me for porting my 2 years old Vodafone number to airtel by offering Special 549 combo 3g plan. Nauhar Saxena Senior exact post i dont know his contact number is [protected]. Anirudh Document Collection executive who collect document from me and his contact number is [protected]