Airtel Complaints & Reviews

I m using airtel Post paid connection. Recently i took airtel internet service for which they provided me rs 99 plan as i m a CUG card holder. and now when the bill is come they with the normal internet charges. Airtel customer executive are unable to solve this issue. M continuously following up but do not get any positive feedback from them. request you to kindly look in to this and help me out as i need to pay my bills.

Hi,

My self Muurgan R
Mobile no [protected]
Alternate no [protected]
Complaint numbers 51269677, 52543910
Complaint date 24/06/2013

I have submitted my address proof and ID proof for change of address on 04/06/2013 at airtel relationship center velachery chennai Acknowledgement no 070495. But address was not updated so i gave request to 198 for the same and got the SR no 51269677. Again i forward the complaint to nodal team and appellate team but no use.

Still my case is open more than two and half months no one helped me to update the address. I dropped mails to 121, nodal and appellate team. got reply as i need to wait for some more time. How long i need to wait to update my address?

In the mean time appellate team change my SR no also 52543910. They purposely change my SR number to make delay.

Please help me to solve this issue as early as possible.

Regards,
Murugan R

Hi, I have been complaining to Airtel through various mediums (Airtel Relationship Centers, 198, etc.) regarding non-functioning of mobile data on my handset. This has been the problem since I have made a replacement of my Sim Card from ARC, Dwarka. I have tried to register complaints (CGPSC[protected] and CGPSC[protected]) but all in vain and I am still facing the same problem. Rubbing salt to the injury, when trying to speak to customer care executives of Airtel at 198, it has been multiple times that my call has been transferred to the Post-Paid department and once to Punjab Circle Post-Paid Department who obviously do not have any idea about prepaid customers as told by them. Kindly look into the matter and do the needful.

I am writing this complain regarding the purchase of broadband plan from airtel. I have generated a online require to purchase airtel broadband but because of some issue they were not able to give me the plan and they told me to refund the money. after a long followup they are not returing my money. Whenever a call to their customer care they generate a request but never return money. I have written lots of mais to them regarding this.

Hi I am a post-paid customer of Airtel since 2 -3 months and I have changed my service provider from Vodafone to Airtel due to corporate mobile policy/ office policy. My airtel mobile number is -[protected] Earlier I had Vodafone since 8-9 yrs and using same location in Vaishali. After cange MNP to Airtel I can not make any outgoing call and nore getting incoming calls at home at Vaishali NCR. I have two other mobile nos of Vodafone I normally use these Vodafone to make the outgoing call or incoming calls from home . I am very much dissatisfied with the service of Airtel mobile, but due to corporate policy I am using the service of this provider. AIRTEL doesn't have network coverage in Vaishali NCR. Thanks.. Ravi +91-[protected]

I use an airtel number [protected] registered in Imphal. I have travelled to Delhi and the internet on the phone has stopped working. My net pack is valid till 22nd sept 2013 and I still had some 400 MB left. I have also been trying to avail 3g. I activated it and I had opted for a Rs.8 one day validity plan for trial. I see that my balance had been deducted but 3g services were not activated. Calling customer service did not help on this matter.

I applied for Airtle broadband in the middle of August. The agent came the very next day. He took one time security deposit, one time charges. Checked my document. I was told the new connection will be provided within 48 hours. But its middle of September and I still haven't got my connection. Whenever I call their customer service, they say that the engineer will come to my place within 48 hours. But that never happens.

SUBJECT :Activation o[censored]nsubscribed plan , actiation of Sim much before delivery , Wrong promises of network and befooling and selling sims
Dear Sirs
Mr. Rajesh Kumar and Mr.Mr.Harish Jangra team leader of Bharati Airtel store , Maharana Pratap Chowk Rewari came to me in our school Tagore High School Nangal Choudhary, dt Mahender Garh , Haryana.He showed us a postpaid cheap group plan of Rs. 125pm subscription.He said that airtel network was very strong in Nangal Choudhary and all around villages.
We agreed to take 15 sims of Rs 125pm plan.He gave us 15 postpaid sims including one porting from Vodafone our old number [protected].But to our surprise only 5 sims were in operation and 10 sims did not connect and not worked.On 6.09.2013 their field excutive Mr.Rajesh Kumar resident of village Islampura , Nangal choudhary came to us with other 10 sims.He said that earlier Mr harish Jangir team leader gave you wrong sims and your sims given elsewhere. So you replace your not working 10 sims and get new ones,He told that your all sims are already activated and first bill is ready to come.We denied to receive the new sims at this late stage.Mr. Harish made contact telephonically and said that he himself or his company will pay first bill themselves and you can pay from second bill. Meanwhile we found that their network was worst in the region and it was catching signals from Rajasthan towers nearby due to absence of signals in our Haryana Nangal Choudhary region.So for any call we were being charged roaming also.
On 11.09.2.13 Mr Harish team leader Bharti Airtell Store Rewari contacted that he was sending bill through mail.We repeated his promise of paying first bill.He refused plainly.We requested him to withdraw and disconnect all our connections.he again refused and said that we will have to carry on their connections.
We said that you delivered 10 sims only on 6.09.2013 and we shall not pay this bill as he had used sims some elsewhere.He said that his company Bharati Airtel was a very big company and and they will lodge a case against us and their lawyers will forcibly charge the bill.
When we received the first bill to our great sorrow again Mr. Harish forcibly and duping and cheating us applied the plan of Rs 199pm in place of Rs 125 pm.When we complained him about this forgery and cheating he threatened that we will have to pay the bills and connections will continue.
In this way On behalf of the company Bharati Airtel Store has cheated us many ways by telling lies about their strnetwork in Nangal Choudhary region , by not providing sims at time and giving other sims and misusing our sims and by giving us plan 199 without our consent.
So we request the authorities and serve this notice to withdraw bills of late delivered 10 sims.Charge only 5 sim bills earlier delivered and at the rate we demanded the plan Rs 125.Disconnect all our sims on our name just right now and give justice.
five Sims operational from starting
[protected] [protected] [protected] [protected]
[protected]
Sims which delivered on 06.09.2013
[protected] [protected] [protected] [protected]
[protected] [protected] [protected] [protected]
[protected] [protected]

Geeta Devi
chairperson
Tagore High School
Nangal Choudhary

For the last 2 months I am not able to use the 4G connection but they are charging me. Nowadays they are calling me continuously to pay Rs 3300. I had to pay 2500 Rs to by a airtel dongel to use the number [protected](my airtel postpaid number). No actions at all from airtel. Complain no 51797226 was lodged on 20th July 2013. No action taken at all. Lots of complains and mails written but they are playing a fool of me. Kindly Help. Thanks and Regards, Snehasish [protected]

I had given a cancellation request on 9th December, 2012 for "airtel broadband connection" but they continued generating bill after cancellation date also. Although on January the airtel customer care people called and said that my account has been deactivated and all the due amount was withdrawn as I have not consumed amy data after 10th December 2012. I have paid my last bill on 24th december 2012 for the duration of 11/Nov/2012 to 10/Dec/2012. Now after 9 months I am receiving call from airtel (or the so called airtel money collector person) again about due amount for bills which are after 10th December 2012 although I have given cancellation request before this. Its very irritating daily to receive their call. Please look into the issue and provide me the solution.

Yesterday on[protected] at morning 7.32 a.m. i have got a call from no. [protected]. Although I have miised the call, but while searching the country code through google i come to know that it is a fake call from Pakistan. I am worried how they have come to know my no. I am blaming it to Airtel, but I request to take preventive measures for the same. Also request Airtle to please check how they are using our network and please send an awareness message to all mobile users. Rgds, Sukanta Seal +[protected]

Hi, I had called Airtel customer care to cancell my internet connection. I got a response it will take 7 working days and till then your internet will not work and you will have to pay for those number of days. What is this policy???? I spoke to Govinda customer care rep, and he asked me to call 12am mid night as systems are not working. What is this crap. @ Airtel- you guys can listen to the recording. Why I should pay if interent is not going to be working? Is this MONEY MAKING strategy.

I purchased a new SIM (prepaid connection) of number [protected], directly from Airtel relationship center, Kengeri, Bangalore and they charged me Rs.200 for the SIM and 2g connection. This I purchased on 26th Aug2013 and I was said within 4 days, the SIM will be activated after verifying the documents. After one week when contacted the same relationship center for which I got an answer that the SIM will be activated at end of the day. This also never happened and after that I have to call daily the relationship center contact number and most of the time, I got only poor response - relationship officer will give some excuse or would disconnect the call. Its now 17 days and finally they gave me another contact number saying it was Manager's number and given assurance I would get immediate solution. The guy (Mr.Sharad) who attended the call asked me to call him again after 15 minutes.I tried to reach him after 15 minutes, again the same response of disconnecting the call and not responding for the call. I have made so many calls to Airtel relationship number in this 10 days, and the response is very poor and not able to get a resolution for the new SIM activation. Atleast they should give the proper reason why it was pending. and give a resolution. Even if the customer care manager of Airtel is unresponsive and not responsible, its really frustrating and thinking of the bad customer care of Airtel Could anyone let me know how I can get a resolution for this activation problem or Airtel is well known for this ? Thanks Hari Mob:[protected]

Hello Sir, My name is Ravikanth Patha, Am using Airtel Dongle card with 3G and the Number is [protected]. On 10/9/2013 I saw a offer in pay.airtel.com about there is an offer of Rs. 449 with 2.5 gb 3G data. So, I tried to recharge with Rs.449 using Net banking. The amount was deducted and I got a message about recharge was failure with Transaction Id: 140276. And at the same day in the evening time I recharged one more time for that same number at that time also Amount is deducted and recharge is failed with Transaction Id: 150129. And I call to customer care at that time they said that due to technical reasons transaction failed, So I asked that is this offer is there for Easy Recharge means, they said that It is Only Web Offer So You have to do with Web Only like that they Said to me. On Next Day(i.e.,11/9/2013) Again I tried to Recharge from that same site with same amount for same Mobile number with Debit card the same repeated answer Amount was deducted from my Account and I got message with Transaction Failure of Transaction Id:267862. Totally I lost 3 Transactions and total amount was Rs.1347. So, at last I called to Customer care and asked about the same thing, this time they are saying that 449 Offer is not there it is 6 months past offer and they also said that the site is not updated, present they only having 455 offer with 2 gb data. And also they said that You have to confirm with customer care then only you have to recharge with the amounts displayed in Airtel site.Then I said that what is the use of Web offer close it and remove that site and I given a small class to that customer care person so, they taken a complaint request with Ref.No:CBNRA[protected]. After that today(i.e., 12/9/2013) I got a mail about Rs.449 with 2.5 gb data. Here I shocked when I see that mail, is that Airtel people are thinking that the users are fools or what ever it may be. I rigorously asked that to see about the offer but they didn't check and saying that offer is out of 6 months. I send a mail to [protected]@airtel.co.in but I did not get reply mail also. I need immediate answer about this situation that is the offer is there are not if it is there then why they said like that. and in how many days the amount will refunded. If i did not get any reply surely i'll give the complaint to the consumer court. My contact number PH: [protected] email:ravikanth.[protected]@gmail.com

Hi All,
I have purchased postpaid Airtel dongle.
Time of selling the dongle they told me that you will be getting 5GB monthly and amount of dongle 799 INR will be waved off from your first bill so the would be free.
BUt when I received the Dongle I got only 4GB, after that I received the first bill amount of 1032 INR.When I asked to wave off the 799 INR no one ready to entertain, only call bouncing.I complaint I told by one your seller that I will going to get the 5GB, they said there are no such plans?
They stopped my dongle and said that first pay your bill and your dongle service will resume.

I paid amount of 1032 INR to one of Airtel guy who came to my office to receive the payment.I have the bill with me.
And next month again they sent the bill and amount is 1750INR saying that one extra month rental is added,however my dongle was not in service.
My airtel dongle number is [protected].
After that they are calling me from different numbers and threatened me saying that they are calling from Delhi court and will file a case against me.

I am still ready to pay the one month amount even though I have not used it more then 5-6 days.
I don't know why they commit and why don't they fulfill it.
can any one help please.
I am really disappoint.

Thanks
Lalit M
[protected]

DEAR SIR, I HAD A POSTPAID MOBILE NO.[protected]. IN AUG.13 I HVE CONVERTED TO PREPAID AFTER PAYING ALL DUES AS SAID BY JAMNAGAR AIRTEL OFFICER. AND GOT MY PREPAID SIM AND ITS WORKING FINE. BUT FROM LAST WEEK I AM RECEIVING PHONE AND MSG FROM AIRTEL THAT YOUR POST PAID BILL RS.236 NEED TO PAY. MY COMPLAINT IS WHEN I VISITED AIRTEL JAMNAGAR GUJ. OFFICE TO CHANGE MY SIM AND PAID ALL DUES AS SAID BY THEM THEN ONLY I HVE RECEIVED MY PREPAID SIM. SO WHY AIRTEL IS CHARGING AND ASKING ME TO PAY RS.236. WHY THEY DIDNT INFORMED MY AT THE TIME OF CANCELLATION OF POST PAID. PLS HELP I AM KAMLESH GOHIL (MOBILE [protected])

I mentioned several times to Airtel customer representatives that I had given disconnection request on May13th. And as per the conversation they told that I will billed till May20th (till 7 days after the request). Given this, I should be billed till May20th. Instead of that Airtel did not disconnect the connection. After several calls from me they have finally closed in June and Airtel expects me to pay till June. I have already vacated the place on May15th. Airtel should generate the bill till May 20th. They pain the customers a lot to disconnect. They make so many calls to ask the customer to keep the connection or give it friends.

Hi .. airtel presence .. what was the exact email id o[censored]rs .. I have mailed nearly 10 mails .. no response from ur side .. then why ur posting Please share the required details with us at airtel.[protected]@in.airtel.com I mailed to this mial id airtel.[protected]@in.airtel.com,Airtel.[protected]@in.airtel.com no response ...

Since 23rd aug 13 I have activated my postpaid plan. My 1st billing date is 5th sep13. So for these days I ll be receiving mobile data on prorata basis. Till 5th I am receiving msg from customer care that the current usage on my no is rs 0 but customer care is saying that they have forwarded me some other msg and they are not willing to waive the charges of rs 386 but I am also not interested in paying the same as I am at the innocent side As a evidence I am forwarding you screenshot of msgs I have received from airtel customer care Please look into this matter. My id is [protected]@gmail.com

Sir, I was a airtel broadband user, from the 1st week of july, i was facing issue with internet connection. I was not getting proper speed and the internet get disconnected in between. Therefore i raised several complain against the issue, but the issue was not solved. i had resed the complain about 3-4 times. Again the issue was not solved. Atlast i had request on 14th of july 2013 for discontinue of services. Please note that the billing date for my connection was 11th of every month. Therefore they disconnested the internet service on 7th of august. when i had requested to discontinue it should be done within 24 to 48 hrs but they took almost 23 days. all my payment is clear. But why do they ask me to make the payment for those 23 days o[censored]nused services. Again, with my last payment of RS. 3000/- . it includes Rs 500 approx additional. I have attached 2 copies, These people call me everyday and harres me every time. Should i go ahead and ask for compensation? Ashish SHaw Account no: [protected]