Airtel Complaints & Reviews

Dear Sir/Madam I am writing this letter to you to express my frustration and disappointment in dealing with Airtel collections/payment team. This is in reference to my mobile #[protected], which is not working anymore. I did not make my payments due to unforseen circumstances on this connection, but I have always been in touch with your customer care/collections team and promised to make payment. In spite of this commitment, a couple of weeks ago your collections agent (Mr X @[protected]) violiated your 'Privacy Policy' and 'Fair Business Practice Code' by sending a SMS to all my contacts that I had defulted on payments( He must have got this from my invoice). Yesterday morning however he called back and started demanding the payment as they had to close their accounts for this month. He was absolutely rude and anything like professional..He thretened me to repeat what He did a couple of weeks ago and also told me to wait and watch for the consequences.(Ridiculous and Unprofessional). I called back and spoke to Supervisor who is supposed to be a Team lead, he however refused to listen and hung up on me. I have been insulted and abused by your company professional. You have to deal with me on this and not my contacts..Its only going to make me more arrogant in dealing with you. Now I have decided to take this up personally with the Consumer Court for poor business practices and harrasment. While I definetly owe you money, you cannot thrash me for it..I have decided to deal with this legally. Please keep your team's Informed. In case you wish to discuss this further, I am on [protected]. Sunny Vidhan

Hi, I am using this service more than 2 years and paid properly in every month without any delay. I requested for cancellation due to home shifting to other place and i stopped using on 29th Auguest 2013. Simply making delay and asking me to pay 15 days extra. Really i wanted to pay honestly if reasonable. How i can pay for their mistake. Please suggest. ss Details given below Fixed Line:[protected] 1) Requested for cancellation: 29 Aug 2013 Registration# 37831306 got message that - we will resolve your concern by 03 Sept 2013 2) Received SMS on 31 Aug 2013 registered # 37900628 date 31 Aug 2013 shall be processed within 7 days 3) Received sms on 7 Sept 2013 that bill plan has been changed 4) i called and customer service and asked the status. Received SMS on 10 Sept 2013 we will resolved your concern Reference # 38339120 5) Received SMS on 12 Sept 2013 Reference #38460280 Cancellation shall be processed within 7 days Regards, Sabarinath (+91 [protected])

I would like to state that this month postpaid mobile bill have following discrepancies , please review. Resolve the compliant and oblige. 1) I have used 500MB within bill plan cycle in mobile internet for the month as 300mb as per my bill plan. 200 mb as per Smartbytes of Rs.80. But you have not given full discount charged fully 2) I have not opted for 6gb plan but you have activated the plan and charged the same. Pl reverse the same. Thanking you Umer Momin shariff

I took one 3 g connection for my iPad. Only sim card was taken for broadband services. It was taken from Airtel. While taking the connection I was clearly told that I will be able to pay my bill online. When I recd my first bill I tried my best to pay it online but couldn't succeed. I wrote number of times to Airtel but they didn't help. Rather there personnel admitted on 24th August that there is problem at Their end. Even after prolong exchange of email Airtel couldn't inform how to pay bill online. Then on 26th August I could succeed in paying it online through my bank but amount was returned to me. All bank entries exists. Then they disconnected by connection. Now they are sending new bills to me. My bills has no account number. Probably the problem as I understand is that one can't have only 3G sim card without having Airtel mobile or landline etc. but they didn't inform me about it when I was taking connection or they deliberately wants me to take Their mobile or land line etc. I will not do that. I feel they are highly dishonest. They refuse to give details of Their seniors. Every time u call them a new person is online and one has to retold the story. It is really harassing. Harassment is bigger then one face in govt offices. On their website there is facility of complaint or need help..but u can't use it as program has been done in a manner that verification code u can't get correct. So u can't complaint. I have wasted lot of my time in getting the connection , submitting papers etc. thereafter I tried my best to pay bill online . I have proof of that. Airtel call centre is not of any help. Protracted exchange of emails led no where. I have wasted lot of time, energy,mental peace. Now I am getting bills though my connection has been disconnected. All in all it's a terrible experience. Sunil porwal. IAS. Pr secy . Govt of Maharashtra. Mumbai.

Hi, This is NITIN SAXENA, subscriber of Airtel Prepaid # [protected] (A.P.CIRCLE). I traveled outside India urgently on 04-Aug-2013, so I could not deactivate my Blackberry Services by sending sms. I requested Airtel Customer Care to deactivate my BB Services (INR 399 PER MONTH) and they confirmed that the same was deactivated on 09-August-2013. But here the problem starts ..BB services itself was deactivated on 09-august-2013 and an amount of INR 399 was deducted towards the renewal of the same on 10-Aug-2013 and again in September-2013. So, in total INR 798 was deducted for BB services which does not exist at all on the renewal/deduction date… I sent number of emails to customer care/nodal office/appellate authority but till now there is no proper response from their side. My question here is: 1. My BB services does not exist at all and it was deactivated on 09-Aug-2013 itself then why I was still charged INR 399 for Aug-2013 (On 10-Aug-2013, one day after the service deactivation) and Sep-2013 (one month after the service deactivation)towards renewal of the same? Please clarify and reverse my money back to my prepaid account. Since still I am outside the country, so please contact me by email only (nitin.[protected]@live.com). Thanks, Nitin Saxena

Hello, 1.aitel very frequently changing prepaid customer plans, when we ask them they are recommending for offer recharge.And also they never inform customer about change in the plans, they endup charging more to customer. 2. Data Plans:- 199 plan upto 2GB good speed, later controlled speed, when they say controlled speed for opening gmail system need five min, hence customer will irritate to use, he goes for new plan airtel endup getting new business, so logically they cheating customer. Regard's RajaReddy. [protected]

The airtel broadband did not work for the past 3 months. Its a total humbug services and customer care will promise you for more waiver amount for non usage days. The waiver amount will not be reflected in the bill and there is no reference number for it. Beware of the customer care people. When ever the cancellation request is raised the same can be cancelled by them if you tell them about connection not working. The cancellation request will be closed by the technical problem to be resolved. The same happened to me for the past 3 months.

I purchased a 3G dongle on 10th June with a new sim card to use in my laptop after asking whether this will work in the location where I would like to use. I was informed that the dongle will work wherever airtel network is available. After trying for many days, still the signal strength is almost zero in that location. Technical service team asked me to check the sim in a mobile phone where I get almost full signal. I was told the dongle has hardware problem and I can get a replacement from the same place where I purchased ( Touch N Talk communications, Kammanahalli, Bangalore ). But I was informed they cannot do anything and asked me to go to another place where I was informed they cannot do anything as Huwai has not paid the dealer service money. Then again I spoke to customer service team today when I was informed my dongle is perfectly all right.
I just don't understand how these companies work as now I am left with no choice.
I did not expect this kind of problem with airtel company. For couple of rupees, such big companies avoid attending customers. They better be begging on streets instead of cheating innocent customers. At least there is no after sale service for this job!
It is really pathetic situation as customers are taking for a ride.

I called several times for custmr care to change my tarrife and plains, they never talk to me. And I need 1.2 pice per 2 sec plan for life time. they dont provide. What is this? If you dont intrest to satisify custmer, tell me I will disconnect airtel connection . I will take any other connection

problem with signal reception, even after calling so many times to customer care no one comes to rectify the issue. Every time you complain some one will call n say will come today, and will waste your whole day waiting for them n no one comes, Within a period of 3 months, its the third time m facing the same problem, n every time I have to suffer like that. If you cant provide d services, then I dont need ur services. refund my money I'll switch to some better operator. Regards Ashay [protected]

Worst service providers i ever seen,i asked them for a postpaid connection of 950 rupees 3g plan but they activated a gprs plan for 100rs .i nearly make more than 10 calls to change the plan.finally they changed the plan but after that also i cant able to use net because they disconnected the net and they send message to my no to pay thebill for 965 rs which i didn't use net for not even 2 days completely from my date of.activation of sim.i dono how.they calculated the bill amt 965rs

when i called to cst care . OM prakash(om kumar) was their with me on call. i just asked him about the gprs connectivity as i was facing issue . that particular associate did not use proper verbiage and rather transferred mycalll.. after transfer another person gave me another number this was continue for the last one hour. so i have dedcide that all my friend ,relatives to change mnp.....as this is not cst.service

I m using airtel Post paid connection. Recently i took airtel internet service for which they provided me rs 99 plan as i m a CUG card holder. and now when the bill is come they with the normal internet charges. Airtel customer executive are unable to solve this issue. M continuously following up but do not get any positive feedback from them. request you to kindly look in to this and help me out as i need to pay my bills.

Hi,

My self Muurgan R
Mobile no [protected]
Alternate no [protected]
Complaint numbers 51269677, 52543910
Complaint date 24/06/2013

I have submitted my address proof and ID proof for change of address on 04/06/2013 at airtel relationship center velachery chennai Acknowledgement no 070495. But address was not updated so i gave request to 198 for the same and got the SR no 51269677. Again i forward the complaint to nodal team and appellate team but no use.

Still my case is open more than two and half months no one helped me to update the address. I dropped mails to 121, nodal and appellate team. got reply as i need to wait for some more time. How long i need to wait to update my address?

In the mean time appellate team change my SR no also 52543910. They purposely change my SR number to make delay.

Please help me to solve this issue as early as possible.

Regards,
Murugan R

Hi, I have been complaining to Airtel through various mediums (Airtel Relationship Centers, 198, etc.) regarding non-functioning of mobile data on my handset. This has been the problem since I have made a replacement of my Sim Card from ARC, Dwarka. I have tried to register complaints (CGPSC[protected] and CGPSC[protected]) but all in vain and I am still facing the same problem. Rubbing salt to the injury, when trying to speak to customer care executives of Airtel at 198, it has been multiple times that my call has been transferred to the Post-Paid department and once to Punjab Circle Post-Paid Department who obviously do not have any idea about prepaid customers as told by them. Kindly look into the matter and do the needful.

I am writing this complain regarding the purchase of broadband plan from airtel. I have generated a online require to purchase airtel broadband but because of some issue they were not able to give me the plan and they told me to refund the money. after a long followup they are not returing my money. Whenever a call to their customer care they generate a request but never return money. I have written lots of mais to them regarding this.

Hi I am a post-paid customer of Airtel since 2 -3 months and I have changed my service provider from Vodafone to Airtel due to corporate mobile policy/ office policy. My airtel mobile number is -[protected] Earlier I had Vodafone since 8-9 yrs and using same location in Vaishali. After cange MNP to Airtel I can not make any outgoing call and nore getting incoming calls at home at Vaishali NCR. I have two other mobile nos of Vodafone I normally use these Vodafone to make the outgoing call or incoming calls from home . I am very much dissatisfied with the service of Airtel mobile, but due to corporate policy I am using the service of this provider. AIRTEL doesn't have network coverage in Vaishali NCR. Thanks.. Ravi +91-[protected]

I use an airtel number [protected] registered in Imphal. I have travelled to Delhi and the internet on the phone has stopped working. My net pack is valid till 22nd sept 2013 and I still had some 400 MB left. I have also been trying to avail 3g. I activated it and I had opted for a Rs.8 one day validity plan for trial. I see that my balance had been deducted but 3g services were not activated. Calling customer service did not help on this matter.

I applied for Airtle broadband in the middle of August. The agent came the very next day. He took one time security deposit, one time charges. Checked my document. I was told the new connection will be provided within 48 hours. But its middle of September and I still haven't got my connection. Whenever I call their customer service, they say that the engineer will come to my place within 48 hours. But that never happens.

SUBJECT :Activation o[censored]nsubscribed plan , actiation of Sim much before delivery , Wrong promises of network and befooling and selling sims
Dear Sirs
Mr. Rajesh Kumar and Mr.Mr.Harish Jangra team leader of Bharati Airtel store , Maharana Pratap Chowk Rewari came to me in our school Tagore High School Nangal Choudhary, dt Mahender Garh , Haryana.He showed us a postpaid cheap group plan of Rs. 125pm subscription.He said that airtel network was very strong in Nangal Choudhary and all around villages.
We agreed to take 15 sims of Rs 125pm plan.He gave us 15 postpaid sims including one porting from Vodafone our old number [protected].But to our surprise only 5 sims were in operation and 10 sims did not connect and not worked.On 6.09.2013 their field excutive Mr.Rajesh Kumar resident of village Islampura , Nangal choudhary came to us with other 10 sims.He said that earlier Mr harish Jangir team leader gave you wrong sims and your sims given elsewhere. So you replace your not working 10 sims and get new ones,He told that your all sims are already activated and first bill is ready to come.We denied to receive the new sims at this late stage.Mr. Harish made contact telephonically and said that he himself or his company will pay first bill themselves and you can pay from second bill. Meanwhile we found that their network was worst in the region and it was catching signals from Rajasthan towers nearby due to absence of signals in our Haryana Nangal Choudhary region.So for any call we were being charged roaming also.
On 11.09.2.13 Mr Harish team leader Bharti Airtell Store Rewari contacted that he was sending bill through mail.We repeated his promise of paying first bill.He refused plainly.We requested him to withdraw and disconnect all our connections.he again refused and said that we will have to carry on their connections.
We said that you delivered 10 sims only on 6.09.2013 and we shall not pay this bill as he had used sims some elsewhere.He said that his company Bharati Airtel was a very big company and and they will lodge a case against us and their lawyers will forcibly charge the bill.
When we received the first bill to our great sorrow again Mr. Harish forcibly and duping and cheating us applied the plan of Rs 199pm in place of Rs 125 pm.When we complained him about this forgery and cheating he threatened that we will have to pay the bills and connections will continue.
In this way On behalf of the company Bharati Airtel Store has cheated us many ways by telling lies about their strnetwork in Nangal Choudhary region , by not providing sims at time and giving other sims and misusing our sims and by giving us plan 199 without our consent.
So we request the authorities and serve this notice to withdraw bills of late delivered 10 sims.Charge only 5 sim bills earlier delivered and at the rate we demanded the plan Rs 125.Disconnect all our sims on our name just right now and give justice.
five Sims operational from starting
[protected] [protected] [protected] [protected]
[protected]
Sims which delivered on 06.09.2013
[protected] [protected] [protected] [protected]
[protected] [protected] [protected] [protected]
[protected] [protected]

Geeta Devi
chairperson
Tagore High School
Nangal Choudhary