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Updated: Nov 11, 2025
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A
Avi Singh
from New Delhi, Delhi
Aug 31, 2013
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Address: Gurgaon, Haryana

My name is Manjulika. I have been using Airtel Broadband connection. Acc no: [protected], Airtel billing cycle is from 26th to 25th As per my plan, I get 9 GB of high speed internet at 2 mbps and after 9 GB usage the speed reduces to 256 kbps. On 29 Aug 2013, I got an alert stating that I have utilized 80% of my data usage limit. I was shocked as I knew that I couldn't have used around 7.2 GB in 3 days, as my billing cycle starts from 26th of the month. I never use internet for heavy downloads or torrents. In my previous billing cycle too I have never touched data usage of 80% within 3 days of start of new cycle. This is absolutely unusual and incorrect data seems to be reflecting in my account. Clearly, Airtel is showing way more than what I have used. I expect a quick resolution to this problem.
View replies
Namaste Manjulika,

This is to inform you that your concern listed on 31 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Reply
Namaste Manjulika,

We would like to inform you that your concern listed 31 August 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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    R
    Rahul Joshi Sukhwal
    from Ludhiana, Punjab
    Aug 31, 2013
    Resolved
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    Resolved

    Respected sir I have complained in airtel presence regarding my 3g network disconnection after 20-25 mins. There is no assistance by them from last 20 working days. My airtel 3g number is [protected]. i am using this sim with D-link Dwm-156 dongle. Please help me out. Regards Rahul joshi alternate number for contact :-[protected]
    Aug 7, 2021
    Complaint marked as Resolved 
    View replies
    Namaste Mr. Sukhwal,

    This is to inform you that your concern listed on 31 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com.

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    airtel.[protected]@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter - www.twitter.com/airtel_presence
    Facebook - www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
    Reply
    Namaste Mr. Sukhwal,

    Further to our discussion dated 31 Aug. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

    We assure you that we are committed to resolving the issue to your satisfaction.

    For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com

    Regards
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    Airtel.[protected]@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter - www.twitter.com/airtel_presence
    Facebook - www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
    Reply
    Namaste Mr. Sukhwal,

    This is with reference to your post dated 31 August 2013. We would like to confirm that we have shared the resolution details with you.

    Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com

    Regards,
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtel.[protected]@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter - www.twitter.com/airtel_presence
    Facebook - www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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      R
      randhiraja
      from Vepagunta, Andhra Pradesh
      Aug 31, 2013
      Resolved
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      Resolved

      Address: Visakhapatnam, Andhra Pradesh

      Hello sir, This is Raja siva kumar from visakhapatnam. my mobile no. is [protected] and its service provider is UNINOR. today i,e., 31st august 2013 at 10:57a.m. I got a call from [protected] i,e., senior executive of begumpet airtel customer care office named SOPHIA, what she had talked to me is blunder(i am using uninor she is asking me to pay airtel bill, that too in a rash manner). even a customer care executive will talk better than her. if airtel continues to appoint these type of people as a senior executive no one use airtel. please take necessary action on her, or else i will file a case in consumer court on airtel.
      Aug 14, 2020
      Complaint marked as Resolved 
      View replies
      Namaste Mr. Raja,

      This is to inform you that your concern listed on 31 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

      For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com.

      Regards
      Rakesh Kumar
      airtelpresence (airtel customer service team)
      bharti airtel ltd
      airtel.[protected]@in.airtel.com

      Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

      Twitter - www.twitter.com/airtel_presence
      Facebook - www.facebook.com/bhartiairtelltd
      Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
      Reply
      Namaste Mr. Raja,

      Further to our discussion dated 31 Aug. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

      We assure you that we are committed to resolving the issue to your satisfaction.

      For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com

      Regards
      Saurav Ahlawat
      Airtel Presence (Airtel Customer Service Team)
      Bharti Airtel Ltd
      Airtel.[protected]@in.airtel.com

      Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

      Twitter - www.twitter.com/airtel_presence
      Facebook - www.facebook.com/bhartiairtelltd
      Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
      Reply
      Namaste Mr. Raja,

      This is with reference to your post dated 31 Aug. We would like to confirm that we have shared the resolution details with you.
      Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com

      Regards,
      Saurav Ahlawat
      Airtel Presence (Airtel Customer Service Team)
      Bharti Airtel Ltd
      airtel.[protected]@in.airtel.com

      Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
      Twitter - www.twitter.com/airtel_presence
      Facebook - www.facebook.com/bhartiairtelltd
      Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
      Reply
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        A
        as09149
        from Bengaluru, Karnataka
        Aug 31, 2013
        Resolved
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        Resolved

        After 4 months of follow up my concern has still not been resolved by Airtel. There is no response from the regular number and also from the escalation team. They seem to be happy opening new tickets and closing them to show their good resolution rate. I am completely frustrated by the sad service from Airtel and need some resolution at the earliest. problem#1 is still on Problem#1: IPTV- I had someone visit my house on the weekend and told me that this plan(1199) does not have the 41 channels as promised on mail(1st mail attached). As per him he is not aware why I was promised and I need to talk to someone in the customer service. I fail to understand why after 2 months and change of a plan I am still not being able to get the channels that I have requested on time shift IProblem#2: Two accounts for same number- To my horror, I am getting two bills for the same number. When I have already paid the Rs 134 that was showing due on my Airtel account with my number I have a paper bill which says I have not made a payment since two months. I called up customer Service however it looks like that the outsourced people in the call center have no information and they are brave enough to just tell whatever they feel like. Hitesh told me to ignore the Rs2200/- bill and pay the bill showing as 1380 only(2nd attachment). One account is [protected] and the other is [protected] Regards Amit Srivastava- [protected] [protected]@gmail.com
        Aug 14, 2020
        Complaint marked as Resolved 
        View replies
        Namaste Mr. Srivastava,

        This is to inform you that your concern listed on 31 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

        For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com

        Regards
        Saurav Ahlawat
        Airtel Presence (Airtel Customer Service Team)
        Bharti Airtel Ltd
        Airtel.[protected]@in.airtel.com

        Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

        Twitter - www.twitter.com/airtel_presence
        Facebook - www.facebook.com/bhartiairtelltd
        Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
        Reply
        Namaste Mr. Srivastava,

        Further to our discussion dated 31 Aug. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

        We assure you that we are committed to resolving the issue to your satisfaction.

        For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com

        Regards
        Saurav Ahlawat
        Airtel Presence (Airtel Customer Service Team)
        Bharti Airtel Ltd
        Airtel.[protected]@in.airtel.com

        Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

        Twitter - www.twitter.com/airtel_presence
        Facebook - www.facebook.com/bhartiairtelltd
        Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
        Reply
        Namaste Mr. Srivastava,

        This is with reference to your post dated 31 August 2013. We would like to confirm that we have shared the resolution details with you.

        Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com

        Regards,
        Saurav Ahlawat
        Airtel Presence (Airtel Customer Service Team)
        Bharti Airtel Ltd
        airtel.[protected]@in.airtel.com

        Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
        Twitter - www.twitter.com/airtel_presence
        Facebook - www.facebook.com/bhartiairtelltd
        Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
        Reply
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          S
          sankumar58
          from Chennai, Tamil Nadu
          Aug 31, 2013
          Resolved
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          Resolved

          Address: Chennai, Tamil Nadu

          I have entered the details of the complaint yesterday in this column and submitted, I am surprised it is not posted till today. The complain details are complain # [protected] dated 14th August on BB not working. Repeated follow ups, complaints no sign of resolution.
          Aug 7, 2021
          Complaint marked as Resolved 
          View replies
          My home broadband connection[protected] DSL started giving some problem and I lodged a complaint through Airtel customer support on 14th August 2013 and my complaint # 37116688 dated 14th August was registered and ack. by Airtel. There was a immediate response and the technician visted and checked our WiFi router and confirmed that there is some cable/port problem at the Airtel server end and it will be corrected within 24 hrs. After a day another person - Modem technician visited and checked the connections and he had removed my internal telephone parallel connections suspecting that as a issue, but even after connecting directly to the mail incoming Airtel line to the modem the problem persisted and he said he will check the cable/port at Airtel end and will get resolved, As there was no response from Airtel, I again lodged a fresh compliant 37312022 on 19th August, no response except when ever I called there was a prompt assurance that the cable work will be completed in a day and the connections will be resolved by same day evening, as there was no response again I had made another complaint on 27th August 37692734 & 37795384 on 29th August. I had also spoken to Customer service supervisors, managers and all promptly confirmed the cable problems and assured same day resolutions. Meanwhile the status messages stopped coming and it has become a routine for me to do a follow up call every day twice, one in the morning and one in the evening follwoed by a service request on Airtel site pertaining this #. On 29th I also raised a complaint in Airtel site for which I have received a reference # as LB[protected]. The response is so poor and no one is able to tell me when exactly the line will be rectified? No status, repeated assurance, and also the internal wiring which was removed Airtel service technicians on 16th has resulted my parallel phones are also not working. I have lost hopes with Airtel and hence putting up this in the Consumer Complaints forum for expediting actions.
          Reply
          Namaste Mr. Kumar,

          This is to inform you that your concern listed on 31 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

          For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com

          Regards
          Saurav Ahlawat
          Airtel Presence (Airtel Customer Service Team)
          Bharti Airtel Ltd
          Airtel.[protected]@in.airtel.com

          Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

          Twitter - www.twitter.com/airtel_presence
          Facebook - www.facebook.com/bhartiairtelltd
          Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
          Reply
          Namaste Mr. Kumar,

          Further to our discussion dated 31 Aug. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

          We assure you that we are committed to resolving the issue to your satisfaction.

          For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com

          Regards
          Saurav Ahlawat
          Airtel Presence (Airtel Customer Service Team)
          Bharti Airtel Ltd
          Airtel.[protected]@in.airtel.com

          Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

          Twitter - www.twitter.com/airtel_presence
          Facebook - www.facebook.com/bhartiairtelltd
          Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
          Reply
          No resolution till date. The original complaint # is 37116688 dated 14th August 2013 for not working properly, today is the 20th day this problem is exisiting.Santhosh Kumar
          Reply
          The complaint dated 14th August was resolved on 5th evening after 22 days, but the happiness did not even last for 48hrs as the same issue started from 7th September 13'. The fresh complaint has been registered on 8th Morning and the reference number is 38277742 and 38284816 dated 8th September, I hope this will be resolved immediately unlike last time.
          Reply
          I regret to inform that the Broadband issues which is persistant since 14th August is still not resolved, only last 5th September it was temprorily resolved but the problem started again from 8th evening for which I had raised fres service requests, I have been regiularly chasing Airtel customer service since 9th and till date which is almost a month now is not getting addressed. The latest complaint number is[protected].
          Reply
          Namaste Mr. Kumar,

          This is with reference to your post dated 31 August 2013. We would like to confirm that we have shared the resolution details with you.

          Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com

          Regards,
          Saurav Ahlawat
          Airtel Presence (Airtel Customer Service Team)
          Bharti Airtel Ltd
          airtel.[protected]@in.airtel.com

          Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
          Twitter - www.twitter.com/airtel_presence
          Facebook - www.facebook.com/bhartiairtelltd
          Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
          Reply
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            S
            surendra.m.shah
            Aug 30, 2013
            Resolved
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            Resolved

            Address: Vadodara, Gujarat

            I am having mobile no taken at Vadodara no is [protected] and I travelled to USA on 22 august and on reaching Chine Bijing airport my service has been suspended and i was not able to communicate to my son on arrival at Los Angles and was under lot of trouble. Now i am not able to talk to my important contacts at india Please do needful so my service from usa is activated Surendra M Shah my usa temporary contact is c,o Jeetal S Shah[protected] My email id is surendra.m.[protected]@gmail.com Please reply status of my service Surendra
            Aug 14, 2020
            Complaint marked as Resolved 
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              R
              rthilak
              Aug 30, 2013
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              Address: Chennai, Tamil Nadu

              I am using Airtel fixed line service for our company and there was a 25 days disconnection for this phone. Since there was no least tariff for this service i continued with the minimum amount which was 599 + tax + .... (650 pm) I ordered for a disconnection of this service and the retention department convinced me to give a 499 rupees plan and now all of the sudden just in a day time now they are sending a mail saying my tariff is revised to 799, How this can be a customer service when they are not taking any concern in service and just increase the tariff ? Please help
              View replies
              Namaste (rthilak),

              This is to inform you that your concern listed on 30 August 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at airtel.[protected]@in.airtel.com

              We assure you that we are committed to resolving the issue to your satisfaction

              Regards
              Saurav Ahlawat
              Airtel Presence (Airtel Customer Service Team)
              Bharti Airtel Ltd
              Airtel.[protected]@in.airtel.com

              Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

              Twitter - www.twitter.com/airtel_presence
              Facebook - www.facebook.com/bhartiairtelltd
              Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
              Reply
              Namaste (rthilak),

              We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtel.[protected]@in.airtel.com

              We assure you that we are committed to resolving the issue to your satisfaction.

              Regards
              Saurav Ahlawat
              Airtel Presence (Airtel Customer Service Team)
              Bharti Airtel Ltd
              airtel.[protected]@in.airtel.com

              Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

              Twitter - www.twitter.com/airtel_presence
              Facebook - www.facebook.com/bhartiairtelltd
              Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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                B
                bobiaconsulting
                from Gurgaon, Haryana
                Aug 30, 2013
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                This is Ravi Kumar Sharma, a business owner from Meerut (UP)-India. I got a new number [protected] activated from Airtel to get some support in my business. I took their plan called Solitare fixed billing Rs. 1590 plus taxes per month in which i was told that i would be getting 10000 calls per month, unlimited messages, national roaming and 8 GB internet.

                First month, i received their bill on a prorata basis and i was asked to pay Rs. 1000 which i paid at their collection counter in cash.

                The next month (August, 2013), we started receiving calls from Airtel that the bill is due. My father attended two calls from Airtel office on August 11, 2013 and August 12, 2013 that the bill is for more than Rs. 4000. He was a cardiac patient and he died after that call dated August 12, 2013. No one knows now how the executive spoke to my father.

                Now that i am free from all the death ceremonies, i feel highly irritated and furious about the following:

                The wrong commitments made by the marketing staff regarding the fixed rental.
                I had clearly asked the marketing personal as to what will happen if i exceed the 8 GB or the 10000 call limit. I received the reply that my services would be stopped. Now they say that you went over the 8 GB limit that's why the bill is over Rs. 4000. Two questions :

                I just used around 100 calls for the month. What happens to the rest of the calls. Also, If i exceeded the 8 GB limit for my internet, THEY SHOULD HAVE INTERRUPTED MY INTERNET...

                I am sorry to say that i feel cheated.

                The number is disconnected since August 12, 2013.

                PLEASE ADVISE.

                Regards,
                Ravi Kumar Sharma
                [protected]
                View replies
                Namaste Mr. Sharma,

                We would like to inform you that your concern listed 30 Aug. 2013, has been resolved. Should you have any queries please contact airtel customer service at airtel.[protected]@in.airtel.com

                Regards
                Saurav Ahlawat
                Airtel Presence (Airtel Customer Service Team)
                Bharti Airtel Ltd
                airtel.[protected]@in.airtel.com

                Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                Twitter - www.twitter.com/airtel_presence
                Facebook - www.facebook.com/bhartiairtelltd
                Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
                Reply
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                  M
                  mkcshivani
                  from Delhi, Delhi
                  Aug 30, 2013
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                  We are having an Account No.15353488, fixed line No.[protected], Our Airtel Broadband connection including phone line is not working since Aug 27, 2013 and not yet receive any update on what exactly is actual feedback. Customer support not able to provide us the proper feedback but just a number of Engineer and try to connect with Senior Person which he was not able to, they don't have any update about our complaint. Engineer told me that internal wires need to be change which comes thru pillar but we don't have permission yet from our seniors. This is office internet line and it becomes really difficult now to work without internet and a phone line. So it is requested to keep this matter on priority and resolve this issue.
                  View replies
                  Namaste (mkcshivani),

                  This is to inform you that your concern listed on 30 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

                  For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com

                  Regards
                  Saurav Ahlawat
                  Airtel Presence (Airtel Customer Service Team)
                  Bharti Airtel Ltd
                  Airtel.[protected]@in.airtel.com

                  Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                  Twitter - www.twitter.com/airtel_presence
                  Facebook - www.facebook.com/bhartiairtelltd
                  Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
                  Reply
                  Namaste (mkcshivani),

                  This is with reference to your post dated 30 August. We would like to confirm that we have shared the resolution details with you.
                  Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com

                  Regards,
                  Saurav Ahlawat
                  Airtel Presence (Airtel Customer Service Team)
                  Bharti Airtel Ltd
                  airtel.[protected]@in.airtel.com

                  Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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                    P
                    pengeni
                    from Bengaluru, Karnataka
                    Aug 30, 2013
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                    Address: Bangalore, Karnataka

                    i was useing prepaid connection from long time, i got a call from airtel for 275 offer, i asked them how much will be ISD rate from postpaid he said it will be 4.50/- per min. then i have taken postpaid, after a week i came to know they are charging 11/- par min. immediately i called 198/121, i visited aitel office, finaly i send mail to nodel team.til 3 month there is no respond from airtel. finaly i paid due amount today. also i paid late payment fee. dont't trust
                    View replies
                    Namaste Pengeni,

                    This is to inform you that your concern listed on 30 August 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at airtel.[protected]@in.airtel.com

                    We assure you that we are committed to resolving the issue to your satisfaction

                    Regards
                    Rakesh Kumar
                    airtelpresence (airtel customer service team)
                    bharti airtel ltd
                    airtel.[protected]@in.airtel.com

                    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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                    Reply
                    Namaste Pengeni,

                    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

                    We assure you that we are committed to resolving the issue to your satisfaction.

                    Regards
                    Rakesh Kumar
                    airtelpresence (airtel customer service team)
                    bharti airtel ltd
                    [protected]@in.airtel.com

                    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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                      S
                      Shanmuganathan.S
                      from Ernakulam, Kerala
                      Aug 29, 2013
                      Resolved
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                      Resolved

                      Address: Sivaganga, Tamil Nadu

                      Dear Sir/Madam, This is Anandh. I have booked airtel dish tv on Monday through online(Payment Paid). But still now the device is not deliver to my shipping address. I was called to your dish tv customer care more then 5 times . Every body does not proper response expect the last person. She say, we will connect within 30 minutes, but still now nobody contact to me. And also I called your two operator's, he says is not my area(Service name). I forget his name, the contact number are [protected] and [protected]. My Customer id : [protected] Transaction ID : 430757 Contact no: [protected] Mail Id : [protected]@gmail.com Shipping Address : SUTHANDHIRAPURAM. KALLUR POST. THIRUMAYAM. PUDUKKOTTAI. TAMILNADU 622209. This is address near to arathannki and karaikudi. (Around 18 km).
                      Aug 14, 2020
                      Complaint marked as Resolved 
                      View replies
                      Namaste  Shanmuganathan,

                      This is to inform you that your concern listed on 29 Aug. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

                      For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

                      Regards
                      Sandeep Kumar
                      Airtel Presence (Airtel Customer Service Team)
                      Bharti Airtel Ltd
                      airtel.[protected]@in.airtel.com

                      Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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                      Reply
                      Namaste Shanmuganathan,

                      Further to our discussion dated 29 August 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

                      We assure you that we are committed to resolving the issue to your satisfaction.

                      For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

                      Regards
                      Sandeep Kumar
                      Airtel Presence (Airtel Customer Service Team)
                      Bharti Airtel Ltd
                      [protected]@in.airtel.com

                      Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                      Twitter - www.twitter.com/airtel_presence
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                      Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
                      Reply
                      Namaste Shanmuganathan,

                      This is with reference to your post dated 29 Aug. We would like to confirm that we have shared the resolution details with you.
                      Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com

                      Regards,
                      Saurav Ahlawat
                      Airtel Presence (Airtel Customer Service Team)
                      Bharti Airtel Ltd
                      airtel.[protected]@in.airtel.com

                      Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
                      Twitter - www.twitter.com/airtel_presence
                      Facebook - www.facebook.com/bhartiairtelltd
                      Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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                        A
                        Arun Babu Nair
                        from Satara, Maharashtra
                        Aug 29, 2013
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                        Hi Team, This is my 5th email asking you to solve my bill dispute. I called up each and every agent at appellate desk but still haven't received any resolution. My 1st email was sent on 30th of July 2013 till then the same issue is carried on till date. My problem was that I haven't received a single DATA Alert regarding my Internet Usage for the month of July 2013. Finally I called up 121 on 29th July 2013 and asked the process to check my Internet Usage for which the agent asked me to send a message. DATA USE to 121. By sending this message I got - " Namaste - Due to Technical concern we are unable to give you required information ". I tried it this for 3-4 days. Right now I spoke to Ms.Preity of Appellate Desk. Interaction ID - F[protected]. She asked for the screenshot of the message error message received from 121 when tried to get the Data usage. I have attached the screenshot with this email. She also assured me that if this issue is taking long time I won't be charged late fee for the billed amount. Can you please do it asap. Please check the screenshot. I hope this will help to prove my truth. Thanks Arun [protected]
                        View replies
                        I have been charges Rs.1800/- for using 100MB. I'm not ready to pay the charges.
                        Reply
                        Namaste Mr. Nair,

                        This is to inform you that your concern listed on 29 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

                        For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com

                        Regards
                        Saurav Ahlawat
                        Airtel Presence (Airtel Customer Service Team)
                        Bharti Airtel Ltd
                        Airtel.[protected]@in.airtel.com

                        Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                        Twitter - www.twitter.com/airtel_presence
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                        Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
                        Reply
                        Airtel gave me Rs.761/- discount which is not acceptable. My dispute is for Rs.1800/- how come I can manage with 761/- The whole amount should be waived off and you can charge me for the data pack of Rs.125/- which has 1GB and I have used only 335MB.
                        Reply
                        Namaste Mr. Nair,

                        We would like to inform you that your concern listed 29 August 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com

                        Regards
                        Sandeep Kumar
                        Airtel Presence (Airtel Customer Service Team)
                        Bharti Airtel Ltd
                        airtel.[protected]@in.airtel.com

                        Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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                          D
                          Dreamer_knght
                          from Madurai, Tamil Nadu
                          Aug 28, 2013
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                          Address: Chennai, Tamil Nadu

                          Compliant regarding the Speed Issue . Its From Chennai Customer... Airtel Give this FUP Quota .. After FUP Quota Over the Speed was 256Kbps . They Need to Increase the Speed after FUP Quota . Or Should Give Standard Speed. Many Other Provider Gives Standard Speed for Less Amount .. Airtel was Costly One too .. When reliance Give 2 mbps with no FUP for 699 .. Even Tikona and many other. were Airtel Goes . Still In Olden Age by Giving 256kbps .. Soon Airtel Going to lose their Valuable Customer .. I am the First One.. after this i am going register for termination of my Airtel Connection .. Bye Airtel .. No Need for Providing Name .. Its From Chennai ..
                          View replies
                          Namaste,

                          This is to inform you that your concern listed on 28 Aug. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

                          We assure you that we are committed to resolving the issue to your satisfaction

                          Regards
                          Sandeep Kumar
                          Airtel Presence (Airtel Customer Service Team)
                          Bharti Airtel Ltd
                          Airtel.[protected]@in.airtel.com

                          Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                          Twitter - www.twitter.com/airtel_presence
                          Facebook - www.facebook.com/bhartiairtelltd
                          Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
                          Reply
                          Namaste,

                          We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

                          We assure you that we are committed to resolving the issue to your satisfaction.

                          Regards
                          Sandeep Kumar
                          Airtel Presence (Airtel Customer Service Team)
                          Bharti Airtel Ltd
                          [protected]@in.airtel.com

                          Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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                          Facebook - www.facebook.com/bhartiairtelltd
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                            C
                            Chakriau
                            from Bengaluru, Karnataka
                            Aug 28, 2013
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                            If some one from Airtel is still reading this forum, in short YOU GUYS SUCK. Airtel stopped giving proper service from last 1 year. That's what I noticed at least in 6 years relation with Airtel. I have raised 3 complaints in the last 1 month for the same problem and all the time I get call saying its rectified and the problem starts again in 1 day. I am fed up calling Customer Care and raising complaint. But this has reached to extreme from last 3 days. So I thought of monitoring the Connection status from Modem Admin page. The data can be seen in the excel sheet here http://sdrv.ms/1dQNPfK. When I monitored from 9PM to 2AM today, I see many disconnections, on average at least 5 to 10mins disconnection per 30mins. I raised a complaint again today[protected] regarding the same issue. But this time I have decided that this will be my last complaint. If I face problem again after this, either I will not be paying the bill or need written statement that Airtel can not provide good service and then I will disconnect my connection. The only reason I stay with Airtel is because my Company's VPN works good with Airtel. But now I have to find some other alternative.
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                              A
                              Amol Mane Planet
                              from Pune, Maharashtra
                              Aug 28, 2013
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                              I have migrated my number [protected] into postpaid on 30st July,2013. As per airtel website, info from executive Mr. Ram (Hadapsar ARC/ Shree Communication) as well as activation team. Monthly rental: 249 A2A. : 10ps/Min A2M. : 30ps/Min A2LL : 60ps/Min STD : 60ps/Min SMS: Local: 30ps/SMS STD: 60ps/SMS Free Calls: 1000 mins Free SMS: 249 Data: 500MB But after activation, I observed my calling rates are as below Revised Plan as below: A2A. :30ps/Min A2M :40ps/ Min A2LL :1.5Rs/Min STD :60ps/Min Free Calls: 1000 Mins Free Sms: 249 I already escalated to nodal officer, appellate, but they are unable to activate the plan what i purchased. They activated plan as per their convenience, I never purchased this plan they forced to pay higher calling charges. I can't pay extra money every minute. I would like to continue with airtel postpaid service, if you they offer me explained plan by the executive as well as activation team and what I purchased. Kindly do needful. Warm Regards, Amol Mane
                              +1 photos
                              View replies
                              Namaste Amol,

                              This is to inform you that your concern listed on 28 Aug. 2013 has been noted and our team is working on a resolution. We will get in touch with you for further details of your concern as the need arises.

                              For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

                              Regards
                              Sandeep Kumar
                              Airtel Presence (Airtel Customer Service Team)
                              Bharti Airtel Ltd
                              airtel.[protected]@in.airtel.com

                              Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
                              Twitter - www.twitter.com/airtel_presence
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                              Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
                              Reply
                              Namaste Amol,

                              This is to inform you that your concern listed on 28 August 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at airtel.[protected]@in.airtel.com

                              We assure you that we are committed to resolving the issue to your satisfaction

                              Regards
                              Rakesh Kumar
                              airtelpresence (airtel customer service team)
                              bharti airtel ltd
                              airtel.[protected]@in.airtel.com

                              Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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                              Reply
                              Namaste Amol,

                              This is with reference to your post dated 28 August 2013. We would like to confirm that we have shared the resolution details with you.

                              Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com

                              Regards,
                              Saurav Ahlawat
                              Airtel Presence (Airtel Customer Service Team)
                              Bharti Airtel Ltd
                              airtel.[protected]@in.airtel.com

                              Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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                                S
                                santosh.jadhav77
                                from Bengaluru, Karnataka
                                Aug 28, 2013
                                Resolved
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                                Resolved

                                The manager for Airtel Gallery for vashi branch Mr.Kishor Shinde are given a extra charge for Postpaid connection,all documents are cleared but they have a extra charge given,i have saw for original documents but they have not accepted and they are very rudely behaviour for customer.Please Take any action for manager Mr.Kishor Shinde for vashi branch....





                                yours Faithfully,
                                Santosh Jadhav
                                my currently cont.no-[protected]
                                my postpaid No-[protected]
                                Aug 14, 2020
                                Complaint marked as Resolved 
                                View replies

                                Airtel — Rude behavior by airtel office

                                I namarta garg received a call frm Airtel office at 9:37 AM on 19/05/2012 about the service of Airtel ...the person who talk to me used bad words when I ask him about the service of Hello tunes...I request u take action n teach them how to talk with lady customers specially.
                                Reply
                                Namaste Mr. Jadhav,

                                This is to inform you that your concern listed on 28 Aug. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

                                For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

                                Regards
                                Sandeep Kumar
                                Airtel Presence (Airtel Customer Service Team)
                                Bharti Airtel Ltd
                                airtel.[protected]@in.airtel.com

                                Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
                                Twitter - www.twitter.com/airtel_presence
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                                Reply
                                Namaste Mr. Jadhav,

                                This is with reference to your post dated 28 August 2013 We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

                                We will appreciate if you could share your alternate contact details / convenient time to call at airtel.[protected]@in.airtel.com.

                                Look forward to hearing from you.

                                Regards
                                Rakesh Kumar
                                airtelpresence (airtel customer service team)
                                bharti airtel ltd
                                airtel.[protected]@in.airtel.com

                                Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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                                  A
                                  adddd
                                  from Bengaluru, Karnataka
                                  Aug 28, 2013
                                  Resolved
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                                  Resolved

                                  Sir , I had ported my cell no [protected] from BSNL prepaid to Airtel Postpaid connection 4 months ago. the connection was taken under Teacher plan on Rs. 99/- per month rental . I used this phone only for incoming and i rarely used it for outgoing and i never use internet on this but my bill amount of first month was approx. Rs. 400/- . I did not pay the bill till 24/8/2013. My phone was disconnected from last 3 months . I want to port this again in BSNL due to hidden bill of airtel. I received so many calls from their office to pay the bill and bill amount becames Rs. 1450/- . I received a call ( [protected]) from mohali Airtel office on 24/8/2013 regarding bill and he was agree to Reduce my bill Amount to Rs. 800/- and committed to convert this connection to prepaid till 26/8/2013. So as per commitment i paid Rs. 800/- in Bathinda Mall road office tran id[protected] on dated 24/8/2013 at 6:30pm. But till now my connection did not continue and the person who committed me from mohali office do not recieve my call form 26/8/2013. kindly solve my problem and connect my phone service and convert it into prepaid as per commitment. thanks
                                  Aug 14, 2020
                                  Complaint marked as Resolved 
                                  View replies

                                  Airtel — require bill/warrany card

                                  i have a base phone no is [protected] which is installed by a airtel person. The contact no of the person is [protected].
                                  But till i did't received bill/warrany card. Now from last 6 months the person is not receiving my phone.
                                  Reply
                                  I have taken a new airtel no and i have not received any bills since last 2 months. I have informed each and every executive who calls me to make payment and still i have not received any bills still they have closed my outgoing calls since last 2 days.

                                  Can anybody help me pls
                                  Reply
                                  I need to find out who are the people calling my wife on her mobile and she is telling me lies. Her mobile number is Airtel [protected] please help me and she receives messages too on her mobile.

                                  I need a replly soon with the charges

                                  Regards
                                  Robert
                                  Reply
                                  Hi,

                                  My name is M.Vasanth, I bought a prepaid Airtel simcard (Mobile Number: [protected]) from the below shop on[protected] @ 7:55 PM and recharged Rs.333 for full talk time offer along with Rs.56 for 1paise scheme (TransID: [protected]). I have given my copy of passport Xerox and 1 photo with filled application form.

                                  Dealer Address:
                                  [protected]---

                                  RAJSHREE TELECOM, Shop No.3, #27, Maruthinagar Main Road , Bangalore – 560029 => Om Prakash - [protected]

                                  Also, I have recharged Rs.100 (TransID: [protected] - Talk time Rs.86) On[protected] @ 9:28 PM. I received the below ‘AX-Alerts’ SMS’s on[protected] @ 2:21:41PM.

                                  “We have been unable to reach you for tele verification of your Airtel Mobile number. Your first outgoing call will reach our tele verification helpdesk. (Msg1of2). (Msg2of2) Kindly extend your support & confirm your name & address to our executive to enjoy continued service.”

                                  After the above SMS’s my incoming and out going calls were barred and when I tried to make outgoing call, it went to verification department. I explained my situation to the Airtel support person and his TL, but got the reply from both the persons to go to dealer shop and Airtel office as they are not responsible for any thing like this and their job is to talk to customer and nothing else. Then I went the above dealer shop and told him my problem, he said he is not responsible for that and his dealership person has to come and look at this and I was asked to go to Airtel office. I was frustrated with the discussion I had with Ambresh, Vinayak, Arjun (TL) – Request number: [protected] and many peoples (Not sure the name of the persons) till today.

                                  After that I had requested the dealer to talk to customer care and explain my problem but the response from customer care was “go to nearest AirTel office and resubmit my documents once again” and then I went to the AirTel office which is near to “ JAIDEVA Hospital , BTM layout Bangalore .

                                  I had spend more time there and explained my problem but the result was same as previous they said they are not having authority to any thing and they just dialed hotline and gave it to me. Again same reply, resubmit your documents we will activate your number with in 48 hours and I have submitted the copy of my driving license, company id card and 1 photo copy along with filled application forms.

                                  After 2 submissions (Application serial no: 9622785 on[protected] also, I have received the same response that ‘go to nearest AIRTEL store as the number is belong to some other girl”.

                                  1. How come AIRTEL sold the same number to 2 persons?
                                  2. Since this is prepaid I have valid talk time on my card, how come they barred both the incoming and out going calls without prior intimation to customer?
                                  3. What was the purpose of the first name/address verification call handled with in 24 hours of sim card activation?
                                  4. As per the latest communication, they said they can’t change the ownership name from that girl to me, in that cause what is the status of the talk time balance available on my sim?
                                  5. Why this verification has taken 24 days of after sim activation?
                                  6. Why the same verification has not taken while the customers recharging their mobiles?
                                  7. Name/address miss match in AIRTEL database is whose fault? Since none of the customers are not entering the customer details in to their database, customer’s job is to fill the application. If application details are correct and not correct in their database means whose mistake? Will they agree that that is their mistakes? They always tell that the details filled in the application were wrong and resubmit the documents once again.

                                  On 23rd Feb 2010, I went to RAJSHREE TELECOM shop because that day (22nd Feb 2010 - y’day )the shop person told me that one of his dealer consultant’s will come to shop for this problem. It was advised by him that, the same number has been sold to 2 persons and they want my sim card to be return into AirTel office and I need to again resubmit my all documents for getting a new number as they can’t do anything for this number and also they are not responsible for the remaining amounts present in this card.

                                  If required, I will submit all my proofs as I still keeping all the SMS messages in my mobile for proof.

                                  On conclusion, the situation has been very badly handled by Airtel and they are not ready to accept the mistake.It’s great shameful that how AirTel is cheating the customers.

                                  Thanks & Regards,
                                  M.Vasanth
                                  Reply
                                  I Mr Prem Sagar Panda ported into airtel from reliance network
                                  yesterday...i have been informed from the customer care[protected]
                                  dat if i ported into airtel i will be given following the
                                  benefits..1)500 loc minutes to any network 2)200 a-a night minutes 3)500
                                  sms 4)power plus 1paisa/2sec for 2 months...though it has been 12hrs of
                                  my porting i havenot got these benefits.whenever i call upon the
                                  complaint num 198,they tell me dat i m not eligible for these
                                  offers.Have I paid 25 rs to the retailer only to get rs 10 talk time &
                                  the call charges 50paisa/min?????sir for your kind information i do stay
                                  in a city where more than 10 networks are available...i hope you are
                                  concerned with the porting offers of other networks,,so i dont think i
                                  have to cite these things before you & also u know the call charges of
                                  stel,vodafone(best network),docomo,uninor...sir if i get so good
                                  services in my city why to go for airtel.probably i was given false
                                  promise from airtel....so i need to put this case in consumer"s court
                                  forum so dat i will get justice regarding this...pls try to solve this
                                  problem within 48 working hours or else plz dont blame me if i take the
                                  help of every complaint cell or forum..
                                  MY NEW AIRTEL NUM [protected],other num to contact [protected]
                                  Reply
                                  I HAD RECHARGED ONLINE FOR RS 200 BUT GOT A TALKTIME OF ONLY RS.1/-......THE OFFER FOR FULL TALKTIME BY AIRTEL WAS DISPLAYED IN THE WEBISTE http://blog.mobikwik.com/airtel-full-talk-time-recharge-packs-across-india/ ..........WHEN I CALLED CUSTOMER CARE THE SUPERVISOR WAS VERY UNPROFESSIONAL & DIDNT SOLVE MY PROBLEM........MY CUTOMER REF # IS CBNRA[protected].....THIS WAS NOT EXPECTED FROM A BIG SERVICE PROVIDER LIKE YOURS WEN I HAV BEEN UR CUTOMER FOR MORE THAN 5 YRS.......PLS REVERT URGENTLY
                                  Reply
                                  Respected sir,

                                  My self Parag Pathari.i buyed a airtel no([protected]) 4-5 years before with life time warranty.since last year i have facing lot of problem form airtel like automatic activating any services.i registered to many complaints to airtel via customer care.but issue wasn't solved so i buyed a other sim card of tata docomo...i am using my airtel no only for incoming calls & receiving messages..but due to mobile mal functioning my mobile my airtel card was switched off for 1 month.then i contact to airtel they told me submit documents again..i submitted all the documents but no. wasn't start.yesterday i again call airtel customer care & they told me this no. is registered to another user.

                                  I want my old no. back but they denied.they said with the rules of TRAI if any no .is switched off for 1 month we recycled it & give it to another users.Please take necessary action as soon as possible.I already forward a complaint mail to TRAI but not yet any replay from them


                                  @ thanks & Regards
                                  Parag P Pathari
                                  Reply
                                  Namaste ([protected]),

                                  This is to inform you that your concern listed on 28 Aug. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

                                  For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

                                  Regards
                                  Sandeep Kumar
                                  Airtel Presence (Airtel Customer Service Team)
                                  Bharti Airtel Ltd
                                  airtel.[protected]@in.airtel.com

                                  Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
                                  Twitter - www.twitter.com/airtel_presence
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                                  Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
                                  Reply
                                  SIR PLEASE CLOSE MY AIRTEL PREPAID NO. [protected] IMEDIATELLY BECAUSE I HAVE LOST MY CELL PHONE IN THE WAY AND SOME ONE WANT TO MISUSE MY NO.
                                  Reply
                                  Namaste ([protected]),

                                  We would like to inform you that your concern listed 28 August 2013 has been resolved. Should you have any queries please contact Airtel customer service at airtel.[protected]@in.airtel.com.

                                  Regards
                                  Rakesh Kumar
                                  airtelpresence (airtel customer service team)
                                  bharti airtel ltd
                                  airtel.[protected]@in.airtel.com

                                  Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                                  Twitter - www.twitter.com/airtel_presence
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                                  Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
                                  Reply
                                  I, Vijender Kumar, am having a grievance of activation of Data pack service by Airtel in my postpaid connection [protected] without giving any information to me. I am charged Rs 101 every month for this Data pack sevice since June 2014. I made a complaint on this matter in their customer care center ( No. 121) and I also mailed them my complaint on[protected]. In their reply they are saying that they can refund me only Rs 500. But I paid Rs 1212 for the data pack sevice from june 2014 to may 2015. And that is not solution of my problem. they are doing cheating with their customers. I have activated plan 299 and Rs 75 roaming pack only in my connection. I want solution for my complaint as soon as possible. I attached copy of my phone bill and my complaint email.
                                  Reply
                                  I, Vijender Kumar, am having a grievance of activation of Data pack service by Airtel in my postpaid connection [protected] without giving any information to me. I am charged Rs 101 every month for this Data pack sevice since June 2014. I made a complaint on this matter in their customer care center ( No. 121) and I also mailed them my complaint on[protected]. In their reply they are saying that they can refund me only Rs 500. But I paid Rs 1212 for the data pack sevice from june 2014 to may 2015. And that is not solution of my problem. they are doing cheating with their customers. I have activated plan 299 and Rs 75 roaming pack only in my connection. I want solution for my complaint as soon as possible. I attached copy of my phone bill and my complaint email.
                                  Reply
                                  My problem is solved by airtel. this is the mail sent by airtel:
                                  Dear Vijender Kumar, Greetings from airtel! This
                                  is in reference to your email requesting for waiver of internet charges
                                  levied on your bill for your airtel mobile number [protected].AS
                                  discussed on call, I would like to inform you that, You being our
                                  valued customer I hereby confirm that a credit of Rs.1140/- (Rs 1000/-
                                  towards internet charges + Rs.140 Service Tax) has been posted in your
                                  account on[protected]. The same would reflect as Adjustment in your forthcoming invoice dated[protected].Please
                                  pay the remaining amount of Rs.94.42/- within the due date to avoid
                                  late fee charges and to enjoy uninterrupted services. I also wish to
                                  intimate you that the adjusted amount may not immediately reflect in
                                  your self care account or airtel myapp. This may take upto 48 hrs to
                                  reflect the final outstanding amount payable following the adjustment
                                  credited to your account.Assuring you of our best services.
                                  Best Regards, Supriya SService Specialistairtel
                                  Reply
                                  Hello Sir,

                                  I have raised an network issue 60 days before with airtel, Still my issue is not solved and network team working on it said by customer care. If I am not getting any services then why should I pay the bill.

                                  have long mail chain for the same, I think if my issue is not resolved as well as my bill amount is not write off then I will raise an complaint with TRAI.

                                  Thanks,
                                  Aashish
                                  [protected]
                                  Reply
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                                    S
                                    Sarabjeet Singh Architect
                                    from Chennai, Tamil Nadu
                                    Aug 28, 2013
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                                    Address: Chandigarh, Punjab

                                    I had a 299 corporate Airtel plan,which had 300 local and national messages free.I Requested for an additional message pack worth 50 Rs in which i would get daily 50 messages,the customer care executive assured that the message pack will activate automatically in 4 hrs.On his assurance i continued using messages.But after several days when i logged in to my login account i was billed around 1350.When i checked i was being charged for the messages.After requested complaints i didn't get any help, no message pack was activated on my number and till now i am being charged for the messages.What should i do about this
                                    View replies
                                    Namaste Mr. Singh,

                                    This is to inform you that your concern listed on 28 August 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at airtel.[protected]@in.airtel.com

                                    We assure you that we are committed to resolving the issue to your satisfaction

                                    Regards
                                    Saurav Ahlawat
                                    Airtel Presence (Airtel Customer Service Team)
                                    Bharti Airtel Ltd
                                    Airtel.[protected]@in.airtel.com

                                    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                                    Twitter - www.twitter.com/airtel_presence
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                                    Reply
                                    Namaste Mr. Singh,

                                    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtel.[protected]@in.airtel.com.

                                    We assure you that we are committed to resolving the issue to your satisfaction.

                                    Regards
                                    Rakesh Kumar
                                    airtelpresence (airtel customer service team)
                                    bharti airtel ltd
                                    airtel.[protected]@in.airtel.com

                                    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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                                      D
                                      deepikaforever
                                      from Bengaluru, Karnataka
                                      Aug 27, 2013
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                                      Address: Bangalore, Karnataka

                                      I have airtel num [protected] . I got the connection transfered to my husband's name. Initially the airtel account num was [protected] which changed to different account num - [protected] without informing me during the connection's name change. I kept getting bills that I have to pay -243 as the airtel bill for july 2013.So I did not pay it . After a few days I got a call that I need to pay Rs 503 to airtel .As I was confused ,I did not want the connection to get cut .I paid Rs 530 to airtel account [protected] .I was able to login to airtel.in and see that I have -773 in my airtel account . Once I understood the confusion was because new account number got created..I have repeatedly called airtel to resolve the issue and transfer my money from old account to new account number. This has not been done yet and they have been closing my requests saying they do not have proof of the payments made to the old airtel account -[protected] .I have sent my citibank statement snapshots regarding the same. I need my money back from airtel and the issue to be resolved quickly .
                                      View replies

                                      Airtel — Portal login

                                      not able to use my existing account on new airtel portal; not receiving SMS on my mobile after resetting password. sort of pain to pay the bills.

                                      could you look in to this asap

                                      do contact me for mobile/broadband number and login id on this email lokesh.[protected]@gmail.com
                                      Reply
                                      Namaste Deepika,

                                      This is to inform you that your concern listed on 27 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

                                      For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com.

                                      Regards
                                      Rakesh Kumar
                                      airtelpresence (airtel customer service team)
                                      bharti airtel ltd
                                      airtel.[protected]@in.airtel.com

                                      Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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                                      Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
                                      Reply
                                      Namaste Deepika,

                                      We would like to inform you that your concern listed 27 August 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com

                                      Regards
                                      Sandeep Kumar
                                      Airtel Presence (Airtel Customer Service Team)
                                      Bharti Airtel Ltd
                                      [protected]@in.airtel.com

                                      Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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                                        R
                                        rahulve
                                        Aug 27, 2013
                                        Resolved
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                                        Resolved

                                        Address: Gautam Buddh Nagar, Uttar Pradesh

                                        I am using airtel mobile no [protected] from past 8 years. It is on the name of my brother. Now i want it to change in postpaid corporate connection which is offered by my company. But the airtel executive are not processing my request since it is on the name of my brother. I wrote to Airtel twice to help me to change the ownership of this no. but got no response from their end. Please help me on this regard. Regards, Rahul verma
                                        Aug 14, 2020
                                        Complaint marked as Resolved 
                                        View replies

                                        Airtel — limited connectivity

                                        on Monday the net was showing limited connectivity and was not opening do some thing!
                                        pH-4566277
                                        Reply

                                        Airtel — unsubscribe airtel music portal

                                        unsubscribe fs airtel music portel from my mobile. unnessary deducting 5rupees per day from my balance. my phone no. is [protected].
                                        Reply
                                        Namaste Mr. Verma,

                                        This is to inform you that your concern listed on 27 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

                                        For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com.

                                        Regards
                                        Rakesh Kumar
                                        airtelpresence (airtel customer service team)
                                        bharti airtel ltd
                                        airtel.[protected]@in.airtel.com

                                        Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                                        Twitter - www.twitter.com/airtel_presence
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                                        Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
                                        Reply
                                        Namaste Mr. Verma,

                                        We would like to inform you that your concern listed 27 August 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com

                                        Regards
                                        Sandeep Kumar
                                        Airtel Presence (Airtel Customer Service Team)
                                        Bharti Airtel Ltd
                                        [protected]@in.airtel.com

                                        Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                                        Twitter - www.twitter.com/airtel_presence
                                        Facebook - www.facebook.com/bhartiairtelltd
                                        Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
                                        Reply
                                        Hi,

                                        I am using my sister's airtel sim ( Bangalore ). My sister stays in U.S.A, now i want to change it to my name, may i know the step by step process, how can i change the ownership.

                                        Thanks in advance.


                                        Regards,
                                        Amrutha
                                        Reply
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