Airtel Complaints & Reviews

The extra clip charges are being charged i.e. rs. 25 every month from past 7 years ( december 2006). This is our humble request to remove those unnecessary charges being charged and refund that extra money which has being charged for past 7 years. If that money is not refunded then we"ll not pay our next monthly bill. i sent a mail regarding this issue 7-8 months earlier also..but didn't get any response for the same. i hope for a positive response this time.

I am Tarun Reddy from Andhra Pradesh. My Mobile no is [protected], which I am using from past four years.I have applied for postpaid connection on 3rd Oct, 2013 which had to be ported from idea prepaid to airtel postpaid.Even after almost 2 months of time my number is not ported or converted to postpaid.I have reported the problem to the agent who came of service on the day of connection registration, he said they are processing.I tried contacting him again and he is not responding.This shows the height of negligence the agents show towards their customers and all they need is their commission.I spoke with other two executives and they didn't give any response as if it is not their duty.I called local area senior executive and a team leader with whom I spoke of the same problem, they said that they will fix the problem within 24 hours and there would be no issues.I waited a week and the number is not yet ported and I'm still using the same IDEA SIM.I kept calling them and finally they said there was a minor issue and they have to Relogin or whatever, so asked me to submit documents again.It took another 5 days for the agent to just come and collect the documents for second time on 31st OCT.I followed up whenever possible and till date the number is not converted to postpaid.Now they are not even lifting the calls and they are just repeating the same like they had previously.

I have received calls from [protected], Last one week onwards they made a call to me and they are some insurance company and they make a call daily to me and ask can we have to talk 2 mins about the insurance. But i said i dont want any insurance but they still call my number and disturbing. Yesterday 18/11/13 evening 6 pm i was meeting in my office with our CMD they put call suddenly my CMD said get of my meeting.so please do something. Its my humble request to your kindly attend the complaint.

I purchased Airtel DTH on 28th December 2012 and also recharged every month without any break. I have been already paid Rs. 350 pm since June 2013 to till date, instead of that a massage " Critical Recharge Reminder - Your account expires in 2 days" is appeared at screen frequently. Why this so ? My few payment details : [protected] = Rs. 350 [protected] = Rs. 350 [protected] = Rs. 350 In September I already paid on 27th but in October my connection was stopped on 25th why? and now from 14th Oct. the above massage appeared on the screen frequently, why? Take this as most urgent. k. k. rama rao mob [protected] my airtel ID = [protected]

FIRST THEY HAD COLLECTED MONEY OF RUPEES 500 FROM ME THROUGH ONLINE MODE AND ASSURED ME THAT THEIR EXECUTIVE WILL CONTACT ME WITHIN 48 HOURS AND PROVIDE ME THE SIM AND ACTIVATE THE airtel MyPLAN. BUT THESE TURNED OUT TO BE FALSE PROMISES, I HAD NOT RECEIVED THE SIM AND SERVICES ARE NOT ACTIVATED. I HAD MADE PAYMENT THROUGH ONLINE MODE BY USING CREDIT CARD FOR AN AMOUNT OF RUPEES 500 ON 14/10/2013. TRANSACTION REFERENCE ID FROM ICICI CREDIT CARD ON 14 OCTOBER 2013 IS 74766513287340839503468. THE AMOUNT HAD GOT DEBITED BUT THERE IS NO SIGN OF AIRTEL PROVIDING ME THE NEW POST PAID CONNECTION INSPITE OF SEVERAL EMAIL COMMUNICATIONS TO THEM. NOW CAN ANY RESPONSIBLE PERSON FROM BHARTI AIRTEL CORPORATE ORGANISATION RESOLVE THIS ISSUE OF WRONG CHARGES AND REFUND ME BACK MY FULL AMOUNT SINCE THEY ARE UNABLE TO PROVIDE THE SERVICE SINCE 14 OCTOBER 2013 INSPITE OF SEVERAL REMINDERS AND REQUESTS. MY PLAN ID IS MYOP[protected] PLEASE PROCESS MY REFUND OF RUPEES 500 IMMEDIATELY AND STOP HARASSING ME.

I came to know about a scheme from Airtel for up gradation to HD+ in just 1399/-. At the first I was told that I will have to pay 1399 in total for the same.Later the representative added that I wont be getting a remote in the package 1399/-.I will have to pay 450/- extra for the remote.Confirming the same on service number 12150 I came to know that I'm not suppose to pay any extra amount since the remote is included in the package of 1399/-. Now the representative ask extra money for adapter and the bargain is going on for a couple of days.They also demand extra money for visit.Also they are not giving the warranty o[censored]pgraded box.I tried filing a complaint with TSM of Airtel Digital Tv Jhansi for all the manipulation... but ended up listening "Kindly Cooperate". please Help me. Rohit Chanana Mob: [protected]

I had taken an airtel postpaid connection in Bangalore- [protected] and never defaulted on paying the bill. Then i happened to move to Hyderabad and called up their customer care at 121 and requested them to cancel/deactivate this postpaid connection. Was then instructed to visit their outlet and make the request using the phone there. This was painful; yet i went all the way to their outlet, spoke with their customer care representative who asked a lot of questions on what and why etc and then was finally told that the customer care representative cannot cancel or raise a request on my behalf. Upon my further request she assured that their higher official would contact me in another 2-3 hrs and get it deactivated. But the call did not come. This happened way back in April this year. So to be safe, i just removed the sim and never used it again to not incur any charges. But lo! They have been piling up charges on it and then there was suddenly an email threatening of legal consequences for bot paying up what was due. Upon writing to them again was told that there was mobile internet charge. What mobile internet charge could be there when the sim wasn't used in any mobile phone? This question was never responded. And now am charged with around 986 bucks for nothing. Worse still, they have closed the option to pay the bill online meaning it is the subscriber who needs to rush to their outlet for the service they did not at all use and pay them the money! What kind of professionalism/service is this? This is very shameful that Airtel that claims to be a No.1 service provider should resort to such means to harass their subscribers and fleece money. IS anyone listening or do simple subscriber need to suffer like this??

Hi this is prakaash my airtel postpaid number is [protected] and my plan is 299/- in which i get 1 GB data FREE and airtel has charged a wrong billing and says i have to pay 7, 213.10/- i was told that my limit itself is 1900/- how come you charge me 7213 its a billing error how can somebody charge 7k when the limit is not there that much

Sir, This is Arun Antony. I lost my mobile having a Idea sim and Airtel sim on 09.11.2013. When I called the customer care to block the sim, they are telling me that connection is not of my name, and my details are not matching. They have expressed their disability in blocking the SIM card. I was using this number [protected] for last 2-3 years. When I had purchased this SIM card I had given my document to the retailer. I contacted retailer for this concern they have also expressed their helplessness. They are shifting the goof-up / mistake to the distributor. I visited the Airtel showroom centre with the documents. but they have also refused to issue a sim card though i am giving my phot and Address proof alongwith copy of Police report. This number is important for me Please extend any possible help. Airtel number- [protected] Arun Antony G-144 / G-1, Dilshad Colony, Delhi - 110095 alternate no. [protected], [protected]

Hello - I recently quit my job from MNC and had a corporate connection with Airtel. Now I am retaining that number and have requested Airtel to change my connection to Individual Number. I have submitted all required documents to their office in Santhome Chennai, have paid my individual Bills since Aug, have contacted more than 2 people in Airtel to help me with this. They just give me an option it will be done immediately but nothing happens. They never tell me what is the problem but I am still not able to convert my connection from Coporate to Individual since Aug 2013. A big brand like Airtel is having its reputation ruined by poor Service levels by their employees. I have lost my patience over the last 4 months in trying to call these airtel employees multiple times. Am just so frustrated over this. Hope I can get some help through this Forum

Dear Sir/madam, I lost his sim card before 2days. But it is using regularly in sagar. So i request you to block my sim card as soon as possible. My information are following- Mobile no.- [protected] Name:- Vijay Prajapati Add :- Durga puri colony, Ganesh pura, Morena, MP, 476001 Thankyou sir/madam

I need broadband connection for my office, I searched for good broad plans and customer service, And when i visited airtel website (http://www.airtel.in/about-bharti/about-bharti-airtel) I gone though with highlights. Their vision "By 2015 airtel will be most loved brand, enriching the lives of millions" Then they have mention: Bharti Airtel becomes the fourth largest mobile operator in the world Airtel launches Mobile Services in Lakshadweep and so on. With these highlights I though they are really taking care of their customers and they will provide the best service. But I was wrong. I visited one airtel office in my locality ( in Malivya nager near satker shopping center) I waited for 7-8 minutes no one was bothered to ask me why i am waiting and what i want. then when they asked me, they were so rude, I had to repeat my quarries twice or thrice then they will answer to me, I was really disappointed. Then finally their service executive ( Mr Sunil Soni [protected]) has contacted me and explained me the plans. They asked me to collect the documents. Their associate( Mr Ankit [protected] ) came and collected my documents and Rs 5500. With the promise that they will provide me broadband connection with in next two days. Next day they called and said sir we did not check the documents properly and one page is missing in your documents please scan and mail us. I did it. Then again they called and said sir you scanned from your smart phone (i phone 5). So scan it with scanner and send it back, I said i am busy with my office, please send some one to collect it. They replied sir we do not have any one. Send it soon, so we can process it fast, they given me the option sir visit nearest airtel outlet and our associates will scan and do the needful. Fine! I visited the same aitel outlet in my locality. They said sir our scanner is not working so we can't help to you. We can tell you the cyber cafe where you can do it. I visited cafe and send it to them. Then after two days, they said sir they will fix connection tomorrow at 4 PM. Fine I waited till 4 PM. No one came and when i started calling them no one was answering the call, keep on waiting finally i called Mr Ankit, he started saying sir I will check and see what happened, But I did not receive any proper answer. Meanwhile I got call from Mr Amit ( [protected]) He said sir there is some issue and we are not sure that we would be able to solve this issue or not. So may be we will not be able to give you the connection. I asked them then why airtel confirmed me that they would be able to give the connection before collection my documents. Then after a long discussion without any conclusion, he BANG the phone, that was so rude. I don't think this was the right way to deal with customers. Then I called again to Mr Sunil, he said sir I assure you tomorrow morning at 11.30 AM my technical team will come and fix the issue. But again the same nothing concern about their promise, I was waiting till 3 PM no one came to attend my connection. Then Mr Sunil said by tomorrow they will fix your connection. I want a clarification, why company do not take their customers serious-ally. And how their staff, team members, associates can be so rude and even do not think it is necessary to say thank you, please or feel apology for customer inconvenience. And why not fulfilling the promise which you are confirming. PLEASE DO NOT COMMIT FAKE PROMISE TO YOUR CUSTOMERS, it spoils your brand value. And in your vision if you are saying you will enrich million people, I do not know how you will complete it, when you are setting examples o[censored]nsatisfied customers with very bad experience. rest details installation request no is 18862097 Deepak [protected]

I referred my friend to buy Airtel Dth via airtel referral system by sending referral sms and by calling 12148. My friend activated the connection on 11 November 2013 and i have been told that the referral amount of Rs.200 will be credited within 48 hrs but the amount is not credited. Airtel should to take responsible to see that the referral amounts are credited properly or not. I called up airtel customer support to complain that the referral amount is not credited. Customer support person didn't respond properly and he is not ready to take up the complaint. I need a response from airtel dth service

Since 6 months i have the complaint for the bill in which charges are applied which i have not used. I have this no since so many years but now the i am really upset with your service. last month i was out of India for 15 days then too my bill so high. i want to continue with airtel if this wont happen again. and iget good waiver i would b continuing. Give me reply soon. waiting for the positive reply. thanking you.

i had applied for the disconnection of my number-[protected]. in september 29, 2013 and i was forced to continue the broadband connection for 1 more month without any charges (charges waved off for 1 month) and was told that if i want to continue the services only then it will be continued otherwise the connection will be disconnected, but after 1 month your company has not called up weather i want to continue or not the said connection, has raised the bill for Rs.1354.52. which i am not going to pay as i am not using this connection. kindly get the connection disconnected as i am requesting for the disconnection from last three months and relieve me from the burdon and mental harrasement given by your company . i again request you to disconnect it immediately..

I have been using the mobile no.[protected] of this company for last two years and this company had deactivated my cell no. during the month may, july, Aug 2013 due to their server problem and is demanding the bill for the said period. But sir they people do not understand my problem that i had to face a lot of problem for the said period. I must be compensated for the said period instead of that they are demanding bill for the said period. Please do favour to me as soon as possible

DearSir, I had used M/s. bharti airtel limited fixedline services, a/c # [protected] &[protected] respectively. I have requested to close this connection on immediately basis and on 28th July, 2013, I have moved to South Korea and my family also shifted to domicile location. also due to some personal problem in South Korea I was unable to make any transaction upto 15th September, 2013. Currently, I have seen that they have added in billing cycle month of August, September, October, November, 2013 and onwards also. and also E-mailed me reminder-1: Please make the payment of the due amount within 7 days of receiving this email. I am ready to pay only month of July, 2013 but still they have charged written aforesaid months also. Kindly consider in this matter, Thanks & Regards, BIJAYA KUMAR MOHANTY +91-[protected] b.[protected]@hotmail.com

This is unbelievably idiotic. You go to the Airtel webiste and try to access 'Manage Services', this is the response you get: 'generalViewException.system.unavailable Please click here to login again'. This is the situation for three consecutive days. I think the company should wind up their website if they cannot 'manage' it properly and wasting customers' time.

I had used Bharti Airtel Boradband services. My Airtel no & Account id was [protected] & [protected] respectively. In the month of August 2013, I planned to shifted to a new location so, I applied for the disconnection. But later on I received call from Airtel customer care. They offered to me that they can relocated my connection to the new location. But I didn't want to pay for the month of September 2013. I wanted a gap of one month as I was going to shift in the month of October 2013. So, they offered to me that I can change my plan to a lower package and a waiver will be given to me for the gap month and thus making my net due payment negative. And I can continue my connection from October at the new location. It was confirmed to me that a waiver will be given to me and my due payment till September end will be negative . So, I accept this offer. But later on they informed me that they are unable to provide the Airtel connection at my new location. So, I asked them to disconnected it. After few days I started receiving call that I have a due payment. I informed that I had been given waiver. They never objected on this. But they called me 2-3 times more and I reiterated about waiver. They never objected any of the time. But now I am receiving email that for the payment the due amount of within 7 days. This email is totally uncalled for when the matter has been discussed so many times on the phone. Following are some of the request no.s which might contain details pertaining to this matter. 37593728, 37856502, 37933094, 38946430, 39147440. You have more access to records than me. Kindly check the records and reconcile. Thanks & regards Rahul Singh Bhandari

This is regarding postpaid bills that are being sent to me inspite of my repeated request to disconnect number.I have already paid bill for July month-ie till the period I have used ur services.why I am being asked to pay till nov month.i am currently abroad and I am not using ur service since mid July.i'll pay if I am using your service. Why will I pay if I am not using ur service?u can check bills to see i[censored]r services have been used at all.this is just cheating.I have also sent email to ur customer service.they are not answering my question.I am just being harassed by sending mails with no answer.