Airtel Complaints & Reviews

Now a days Airtel service become more pathetic. My mobile has full signal but not able to receive any calls and SMS. More often facing this problem. I assume I have full tower but actually not, due to which I missing lot of important calls.

I had received my postpaid bill from period 20 Jul 13 to 19 Aug 13,in which the amt. of rs.237.87 has been added for my internet usage.But,before this bill was delivered to me,I had asked Airtel executives twice or thrice whenever I was to use airtel internet nd they use to tell me that u get 300 Mb of 3G data every month free nd all the data I was using is been deducted from these free Mbs,nd According to airtel executives I wasn't been charged for my internet usage.To confirm this i had called up airtel twice or thrice,all the time they told me the same thing,but when i received the bill nd then i called up then they are saying me tht Whn i'll use 300mb's those would be charged nd after 300 mb's data will be free.,My issue is tht when i had cqalled airtel they told me tht i hav 300 mb's of 3G data free for every month,but tht tym my cell was not compatible with 3G,i was using 2g n/w,nd i told thm the same,but after checking my acc. they used to tell me that i get 300mb's of 3G data every month nd my data usage was of 3G nd not of 2G,hence i wasn't been charged for the data usage.So pls check all my calls ,i had also called on 8th aug 2013,for the same purpose i think.I have lost my trust from airtel,so pls reply me ASAP...the executives used to tell me"Sir, aapke no. par har mahine 300 mb ka 3G data aapko free milta hai,aur aapka usage jo hai aapke 3G acc. ke kat raha hai nd aapko iska koi charge nahi lag raha hai".....Pls,I need feedback on this ASAP.Nd 1 more thing,from the date when i called up for complaint,they told me tht i'll get a return call for this purpose nd also i got several calls for feedback nd i complained them too,tahey also told me the same tht i'll get return call from airtel,but till nw i had'nt got any return call from airtel.......I need Feedback ASAP...

I used Airtel Broadband connection in Bangalore till Jan.2013 , then i shifted to Delhi and asked the Airtel executives to terminate my connection and i paid all the due bill. But even after many days i was being compelled by Airtel executives to shift the connection to DElhi which i dint wanted and i again requested them to terminate it but no one took action . Finally they terminated it but after 3-4 months and now they want me to pay the bill for those 3 months for which i havent even used the service and i have asked so long before to terminate the connection but no executive did their duty on time and now i am being asked to pay bill. What crap is this ?????

Dear sir, I am Devender Singh and my mobile no is-[protected].I Had Purchased a Samsung Handset GT-7562 S duos and the airtel data bundle offer was not added in my account.I had even called customer care and asked for the solution but they kept on offering me some time duration,but always failed...should i go to consumer forum for this case or you will short out the matter. sir,if you short out the matter then i will remain greatful to you.

Please provide as much information as My Mobile Number- 91-[protected] (Airtel Prepaid) 02.09.2013- I tried doing a 3G Internet Pack recharge of Rs.99 from the official Airtel Website in the morning after 11am. My money got deducted from my SBI account,but recharge could not happen. Still I waited till night thinking that the website may be undergoing some technical faults. I then submitted my complaint on the Airtel Customer Care (198) regarding the same at night (probably after 12am,effectively 03.09.2013). They apprised me of the fact that my money shall be refunded within a period of 7 days,and I can now again try doing the same recharge. I hence tried it again from their official website,and successfully got the recharge (validity till 30th September,2013). 03.09.2013- But at 7.13am in the morning,I got another SMS from Airtel stating that they have given me bonus 3G recharge of 300 MB for a period till 02.10.2013 (which was actually the data from the earlier morning recharge). Effectively I go this recharge for just 2 days which was against their plan and also against what the Customer Executive assured me about (regarding the refund for the so called failed morning transaction). I gave a call to the Airtel Customer Care (198) regarding the same,but they didnt entertained me in the 1st chance.They also assured that they would be looking into this matter and shall revert back to me by 04.09.2013 1300 hours,but this hasnt happened till now. This is the 3td such complaint against Airtel from my side in the past 3 months. Recent Problems with Airtel:- 1. Lack of accountability on the part of the company and the customer executives 2. Below par quality of the customer executives in handling the customer queries and problem redressal 3. Focus of Airtel more on sucking money from its customers by activating unwanted/unwarranted Value Added Services (VAS). I would also like to bring to their kind notice that I have been a customer of Airtel (Bharti) from 2005 both in the form of a Prepaid mobile customer and a Digital TV customer. These recent incidences on the part of the company has shown them in a poor state of affairs and the edge which they once held namely Premium Customer Care. I hope Airtel looks into this matter with utter seriousness before I become one of the many dissatisfied customer shifting to the many other options available in the market.possible...

I, Pradeep Kumar Khanna, having postpaid mobile No. [protected]. I have a least use of this No. So I firstly made a call to Airtel Customer Care and talked to an executive who suggested me to convert this No. from Post-paid to Pre-paid. So I went to Airtel Outlet situated at Karol Bagh and East Park Road, but in vain as they did not have sim-card to convert my No. from post-paid to pre-paid. Then I again contacted customer care to close my No. on 17 Aug 2013. He promised me to provide a sim at my home. On 20th Aug 13, I got the sim (No.[protected]H-2) , i also provided my photo & address proof to person who gave me the sim. I was promised that the it will take 72 hrs to convert the sim from post-paid to pre-paid but in vain. I also went to Airtel Outlet at Connaught Place but in vain they said that they would be able to convert it after 01 Sep 2013. Every time after fedding up this process, i requested to close the service but everytime they made false promises to convert the No. in next 2 hrs, 28 hrs, 72 hrs etc.I have Service Request Nos 52556634,52689379, 52639653 etc. Hoping for a suitable and remedial action.

Hi sir, My name is sathish kannan and i'm from chennai. I'm here to lodge a complaint against Airtel Broadband Services chennai on denying our payment for the month of April to June of the year 2013. The beginning of the story is from the year Jan 2011, that is when we got our Airtel Broadband connection. We have instructed about the payment for the broadband services ,that we can pay through online , or by dropping cheque or by paying bills through the Airtel outlets, or by paying through a cash collecter. Due to some reasons we sometimes payed our bill through an cash collector, who is a an executive from Airtel, who will collect the amount from us for the Airtel Company. In the mid march of 2012, we have faced a problem on the payment, to be precise we have payed the bill through an airtel outlet(Ashok nagar branch, chennai, Tamilnadu), and the later a person from a customer care stated that we are due for the month which we already paid to that Airtel outlet, but that time we were saved bcoz we had our receipt in our hands, so i informed them about the details and the mode of payment to that person. Even at that time we had received several calls from airtel executives regarding the due payment and again which we already paid, we were so disappointed that, how can a company that has so much of popularity and profit and then not being so effective on gathering information or going through the particulars of an customer before claiming or questioning them, To be frank they were so pathetic at that time. Later time has passed and we were about to shift our house on june 2013, so we took the step to inform the airtel customer care executives on disconnecting the broadband connection. At that time i remember that we were due for the month of may and june. By 19th of june we shifted our house and by 23rd of june we payed our outstanding bill through an Cash collector (Vasudevan), who came to our house and collected the amount by cash, the amount is approximately 2500rs. Days have passed and about a three week later we recieved a call from the Airtel customer care executives, stating that our bills for the month may and june are due which we already paid. We have clearly stated them about the payment mode and person who collected the cash form us, Unfotunatley we have lost our payment reciept, so i had convince them about our position, But after a few days we came to know that we are speaking to deaf ears..so we started to stick to our point that we have actually paid our bill. One day when i was not in my home, my mother who is an heart patient received a call from the airtel customer care executive his name is (Aravindan) form the number, where they threatened my mother that they will send some goondas to our house and the will collect the money, they also threatened her with legal points. When i got home i came to know the problem that torchered her mind. Since we are a middle class family, we have no contacts with any higher officers like Police or military and for sure we dont have contacts with any goondas and aliens too. So i lodged a complaint in the consumer forum about my problem, but again the problem has not been cleared, without any options left, i requested the airtel executives to search for the person who collected the cash from us in their database or by gathering information at that particular office at that particular date (Ashok nagar branch). But they denied to accept my request instead they insisted me to pay the amount of 2500Rs again. On behalf o f my family and me i'm requesting the Airtel services to look into my matter and Help us. We still believe that some good human beings are living in this world, having that in mind we request someone who cares for the person who love his mother and his family, or for the mother who is an heart patient and a good human being or for a citizen of this country who still hopes that law of this indian constitution is not dead. Please Help us.... I hereby giving this information with my prior knowledge and also full mental stabilty. Iam also giving you some information about the calls and numbers who threatened us or giving some probnlems to us.. See Below for details, Thank you very much. God bless all. The Broadband connection was under the name of Mrs M.Samundeeswari. (My mother) Our Airtel Connection Address No 5/3, 13th street, ashok nagar, chennai-600083, Tamilnadu, India. The person who collected our cash from my mother is Vasudevan, He is working for airtel (ashok nagar branch, chennai) The person who threatened my mother is Aravindan(Airtel, Ashok nagar, chennai) The no.. we received calls [protected] [protected] [protected] [protected] Please provide as much information as possible...

I've Airtel corporate connection and I had Applied for change of connection from corporate connection to personal connection. In doing so, Airtel has disconnected my connection since last 24 hrs and they are saying that they will take another 24 working hours to revert on my mails, leave alone the resolution. Since the phone connection has been deactivated since Friday night and today is Saturday night and, this being an extended weekend, I'm not sure if they will revert or resolve my issue in the next few days.

Sir My mobile is giving a massage your sim service is failed please rectified sim service problem at the earliest as my sim is valid up to 2037 This my karnataka sim but i am working in gujarath Kutch. Name :-Nagappa Y Masagi Mob No [protected] Thanking you Yours Faithfully

Hello,
This is Harish and my airtel postpiad phone number is [protected]. i have been charged rs.99 for value pack without my knowledge. I dint activated any value added service.when i got message from airtel regrading deduction of RS.99, immedaitly i contacted customer service n informed them i dint activated it and asked them to deactivate and refund my money RS.99.till now Bharti airtel dint deducted that amount from my monthly bill .

Dear Sir /Madam , I made online payment for the Airtel HD dish service (Customer ID [protected]) Their customer care service was very prompt in calling me to give options of Dish connections and packages available. Then once the payment was done online 5th sep'13 (Order no: 5430762) , they were prompt in calling and informing that within 48hrs the service would be activated. Another person contacted from their Gurgaon call centre to collect the address and informed the installation would be done by 6th Sep'13 3pm. The Engineering from bangalore office called had took the complete address. But , the installation didn't happen on 6th Sep'13. When I called them for an update , " I received a big heartfelt apology " and was told on 7th Sep'13 by 11:30 am the installation would be done. This assurance was given by Escalation team person in Chennai customer care. But , again the installation didn't happen today morning at 11:30 pm and neither I received that same "prompt response " which I received before making the payment. When I escalated again by 12 in noon , the escalation team person who was unaware of real world mentioned the installation will be ensured within "12 noon " !!! After hearing his heart felt apologies and cloudy assurance Again that I shall receive a call in 10 minutes from the engineering team and the installation would happen by 1:30 pm. Hopelessly I had to wait. Yet again to realize , it was repetition of their "prompt service" and No one called and no one came for installing. My final attempt to contact escalations team in Chennai call centre (Interaction ID[protected]. The lady made a heartfelt apology and gave me Complete assurance yet again that she will make the installation today. This was the 7th person to promise me thus was unwilling to TRUST THE CUSTOMER SERVICE promptness which was prompt in getting the payment done and upselling. - Inability to sustain customer service post purchase. - Inability to provide clear communication - Inability to keep up to to promise / assurance done to customer - Inability to understand customer concern and anguish and giving written statements of Apologies and fake delivery time - Inability to provide Exact solution with time .( The last executive has assured it would be installed on 7th Sep'13 by "EVENING") hope the evening lasts only till today. rgrds, Vivek [protected]

got a miss call from +92 this morning at 8 am and as i was asleep i dint even bothered to see the number and called it back...the other person picked up the call and started with NAMASKAR and so on...immediately after 10 or 15 seconds i disconnected the call n now i am worried about any scam.....

I purchased Airtel 4G Device from Univer Cell Shop, Whitefield Bangalore on 4th August 2013. I paid Rs 1500 for the device on the spot. Even after repeated complaints the device is still not active. It's pathetic customer care service and such a long delay in the service. They could not call my friend for phone verification. Hence, the verification was not complete. They could not do so even after repeated emailing and calling to the persons responsible for verification. I used to think Airtel is good but this is so slow. No wonder there service will be of any worth. It is a waste of time. I think my money is down the drain. I don't expect to get any response from them.

I purchased Airtel 4G Device from Univer Cell Shop, Whitefield Bangalore on 4th August 2013. Even after repeated complaints the device is still not active. It's pathetic customer care service and such a long delay in the service. I used to think Airtel but this is so slow. No wonder there service will be of any worth. It is a waste of time

I am an airtel customer using the number [protected]. On 9th june at 10:29 am I received a message from airtel saying "thanks for downloading video value pack from airtel. You have been charged rs. 65.0." On the contrary, I never authorized any such download. Moreover, when I checked my balance immediately after receiving this message I was shocked that rs. 65.0 had been deducted from my balance. I request airtel to make look into this and make amends by refunding the amount of rs.65.0 as soon as possible. waiting for a response.

I have my Airtel mobile number registered with DND. But even then, I daily receive promotional calls from various banks. Everytime Airtel Customer Care Executives tell me that they will take some action but nothing done so far. I believe, AIRTEL IS SIMPLY BREACHING DND POLICY SET BY TRAI. Mobile No : [protected] Request the concerned authorities to take appropriate action.

The Connection 4G data plan for [protected] is not working for last 3 weeks. I get NO(U)SIM , every time I connect. I have called 121, technical support [protected] and walked in to Airtel store at Indranagar 100ft road . This issue is not fixed. I am paying almost 2500 rs every month for this service, very bad customer service and no service as per airtel. Isend email to [protected]@in.airtel.com, Still no response.

Hi
sir,
i have to recharge to my airtel money to airtel digital tv recharge rs. 410
date 28/08/2013 & your company schame 5% cash back but till now to no money
to my digital tv account & no money to my airtel monet account.
pls urgently to money my airteldigital account ya my money account
transftr you
txn ID:[protected] Date :- 28/08/2013
pls sir contact me
my mobile no - [protected]
my airtel money mobile no - [protected] &
my airtel dth ID - [protected]

Sir, when i call the customer care and ask that there is a offer in my mobile that i get Rs57 fulltalk time on my main account on recharge with Rs57 is it true. They told me yes. But when i recharge my mobile to Rs57 i get nothing there is no balance in my main account. The give me the balance in my dedicated account. Sir, i already aks twice to customer care that i get my balance in my main account and they said yes. But after recharge they told me that sometime it is given in dedicated account. Sir, i want to get my money back because it's not my fault they give me the wronge information about that Rs57 FullTalk Time pack. Please take a hard action to the airtel survice for this type of behaviour.... And told to get back my money back. My mobile number is [protected]... Sir help me...

Dear Nodal Officer, Regarding your reply, I am so upset with your below email insisting me to walk in to your customer agent and I have to write self declaration to obtain my SIM which I was using for more than 5 years, and It was Airtel Customer Care’s Mistake/or purposeful intention, It’s really an unexpected reply from your instead of correcting Airtel's mistake you are tell me to spend my time and I have to pay for it, As per the previous reply from Mr.Humayun from Nodal team with reply to my email dated 03/Sep/2013, He/She advised me to submit the ID proof and I have send same to Nodalofficer.[protected]@in.airtel.com accordingly but now your email instructing me to go to customer care and submit my ID proof which is really stressful. However for your information I have recharged with Rs.1000/- thru State Bank Of Travancore(Online Transaction and i have proof of that and even I received SMS from Airtel for Recharging the same) if you really checked my back up or history you will come to know my transactions and the available balance in my Mobile account and also I requesting you to send me the copy of the last transactions. For your Kind information : Several time I have submitted my ID Proof to your agent and its still the same, so just tell me how can resolve this problem and could you please tell me why should I declare the responsibility for the SIM I owned from 05 years; Note : Even I have Police FIR Copy which was used to reissue my same SIM([protected]) when I lost my cell phone in April-2012 and I got replaced from your Airtel outlet in Mysore. I kindly request you to help me resolve this problem, As of now am in Doha, Qatar, where I cannot come to your Airtel Outlet so please help me. Warm Regards Naseer Kilayil Mobile : +9 From: "nodalofficer.[protected]@in.airtel.com" <nodalofficer.[protected]@in.airtel.com> To: [protected]@yahoo.com Sent: Wednesday, September 4, 2013 3:35 PM Subject: Re: 959xxxx9535 [|BAL|Qrc103091312093719925298|] Namaste! You wrote in on 03 Sep 2013, expressing concern regarding the wrong update of Ownership detail and balance deduction for ""POLYTONE" services on your airtel mobile number 9591xxxx35. We regret the inconvenience caused to you in this regard. Based on your complaint we had checked in our records and seen that the connection is registered under a different subscriber name. Further, we request you to walk in to the nearest airtel relationship centre and submit the below mentioned documents in order to provision the number in your name. 1. Address proof 2. Photo ID proof 3. Passport size photo 4. Prepaid Enrollment Form. 5. Self declaration stating that you will be responsible for the number in future for any sort of issues or concerns. Once submission of this we request you to please collect the duplicate SIM card and reply to us with the below mentioned details. - Complete Address of airtel relationship Center: - Date Of document submission: - Documents submitted: - Acknowledgement number: - SIM number Please note: Number will be disconnected or recycled as per the process if documents are not received or rejected and no reactivation requests will be entertained for the number again. Concerning to the balance deduction: Based on your complaint we had checked in our records and seen that there is no recharge found for the amount of Rs. 1000/-. Also as communicated earlier on the undersigned the deducted amount have already been credited back to your account. We request your kind understanding in this regard. There is no other Value Added Services active in your account. We request you to dial *121*5# (Toll free) from your mobile phone to know the Value Added Services currently active on your number and to deactivate the same. You may also dial 12116 (Toll free) to deactivate or to know active value added services on your account instantly. We hope that this response has addressed your concern suitably. Customer touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com , working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & [protected] working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & [protected] working hours: 9:30 AM to 6:30 PM: Monday to Friday. Assuring you the best of our services. Yours Sincerely, KIRAN KS Nodal office bharti airtel limited Click here to provide feedback Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=2364ADDA2465...⇄ 3 5 C 7 E E7699F91779838A&refno=Qrc103091312093719925298 [protected]Original Message[protected] From: [protected]@yahoo.com To: nodalofficer.[protected]@in.airtel.com Cc: Sent: 03/09/2013 12:42:38 PM Subject: Re: 9591xxxx35.[|BAL|Qrc101091315094919858641|] Good Morning Ankit, Thank you very much for your reply and please find attached my passport copy and below information as per your request. * Name of Father : Mammuty Mariyadan * Date of Documents Submission : Nov-2009 (Approx) 1st Submission & March-2013(Approx) 2nd Submission. * Submitted documents details : (Passport Copy & Driving Licence) * Area / Location of the Airtel Relationship Centre : 1st in Bangalore & 02nd In Mysore * Scan copy of ID card in PDF Format : Passport Copy & Driving Licence Contact numbers in my Name : 9591xxx19539 & 9740xxx05804 Note : Am Still Getting SMS from this "AD-AIRSEP" Qute "POLYTONE sevice is active on your airtel mobile at Re1/day. to deactivate, SMS STOP to 155223(Tollfree)" : Please refund me the amount charged indirectly by the SMS which am getting. I have recharded with RS 1000/- but now my balance is 805.29 Please Write me me if you need more information, With Warm Regards Naseer Kilayil From: "nodalofficer.[protected]@in.airtel.com" To: [protected]@yahoo.com Sent: Monday, September 2, 2013 2:13 PM Subject: Re: 9591xxxx9535 [|BAL|Qrc101091315094919858641|] Namaste! This is in reference to the email dated 01 September 2013, regarding the name mismatch for airtel mobile number 9591xxx9535. We would request you to write us back with below mentioned details, so that we may proceed ahead towards the resolution at the earliest. * Full Name * Name of Father * Date of Documents Submission * Submitted documents details * Area / Location of the Airtel Relationship Centre * Scan copy of ID card in PDF Format Once we receive this information, we assure you that we would try resolving your concern immediately. Please do write in for further assistance. Customer touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website http://www.airtel.in/ for a range of products and services. Yours Sincerely, Ankit Talan Nodal office bharti airtel limited Click here to provide feedback Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=2566ABD42E6F 95F6117592FA 7 6779BEE12739FC6 B56B7D6395FAAE32769AFE9117D86868EF014749AFF 0&refno=Qrc101091315094919858641 [protected]Original Message[protected] From: [protected]@yahoo.com To: nodalofficer.[protected]@in.airtel.com Cc: Nodal.[protected]@in.airtel.com;nodalofficer.[protected]@in.airtel.com;[protecte...⇄ Sent: 01/09/2013 03:14:51 PM Subject: 9591xxxx535 [|BAL|Qrc101091313092219856724|] Namaste Humayun, Thank you very much for your swift reply, But i did not find any solution to my Complaints for Credit Balance on my number or to Name change to my numbers,