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B
BKMOHANTY
Nov 14, 2013
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Address: Gurgaon, Haryana

DearSir, I had used M/s. bharti airtel limited fixedline services, a/c # [protected] &[protected] respectively. I have requested to close this connection on immediately basis and on 28th July, 2013, I have moved to South Korea and my family also shifted to domicile location. also due to some personal problem in South Korea I was unable to make any transaction upto 15th September, 2013. Currently, I have seen that they have added in billing cycle month of August, September, October, November, 2013 and onwards also. and also E-mailed me reminder-1: Please make the payment of the due amount within 7 days of receiving this email. I am ready to pay only month of July, 2013 but still they have charged written aforesaid months also. Kindly consider in this matter, Thanks & Regards, BIJAYA KUMAR MOHANTY +91-[protected] b.[protected]@hotmail.com
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Namaste Mr. Mohanty,

This is with reference to your post dated 14 Nov. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com

Regards,
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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    R
    Rector 277
    from Delhi, Delhi
    Nov 14, 2013
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    Address: Malappuram, Kerala

    This is unbelievably idiotic. You go to the Airtel webiste and try to access 'Manage Services', this is the response you get: 'generalViewException.system.unavailable Please click here to login again'. This is the situation for three consecutive days. I think the company should wind up their website if they cannot 'manage' it properly and wasting customers' time.
    View replies
    Namaste (Rector 277),

    This is with reference to your post dated 14 November 2013.

    We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

    Look forward to receiving the required details at airtel.[protected]@in.airtel.com

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    airtel.[protected]@in.airtel.com

    Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter - www.twitter.com/airtel_presence
    Facebook - www.facebook.com/bhartiairtelltd
    LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
    Reply
    Namaste (Rector 277),

    This is with reference to your post dated 14 November 2013.

    We were waiting to receive your contact details to enable us to address your concern.

    Since we have not heard back from you, we trust your issue has been resolved.

    If you require further information / assistance, please write to us at airtel.[protected]@in.airtel.com
    Regards
    Rakesh Kumar
    Airtel.presence (airtel customer service team)
    bharti airtel ltd
    [protected]@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter - www.twitter.com/airtel_presence
    Facebook - www.facebook.com/bhartiairtelltd
    LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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      R
      Rahulbhandari
      from Delhi, Delhi
      Nov 14, 2013
      Resolved
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      Address: Gurgaon, Haryana

      I had used Bharti Airtel Boradband services. My Airtel no & Account id was [protected] & [protected] respectively. In the month of August 2013, I planned to shifted to a new location so, I applied for the disconnection. But later on I received call from Airtel customer care. They offered to me that they can relocated my connection to the new location. But I didn't want to pay for the month of September 2013. I wanted a gap of one month as I was going to shift in the month of October 2013. So, they offered to me that I can change my plan to a lower package and a waiver will be given to me for the gap month and thus making my net due payment negative. And I can continue my connection from October at the new location. It was confirmed to me that a waiver will be given to me and my due payment till September end will be negative . So, I accept this offer. But later on they informed me that they are unable to provide the Airtel connection at my new location. So, I asked them to disconnected it. After few days I started receiving call that I have a due payment. I informed that I had been given waiver. They never objected on this. But they called me 2-3 times more and I reiterated about waiver. They never objected any of the time. But now I am receiving email that for the payment the due amount of within 7 days. This email is totally uncalled for when the matter has been discussed so many times on the phone. Following are some of the request no.s which might contain details pertaining to this matter. 37593728, 37856502, 37933094, 38946430, 39147440. You have more access to records than me. Kindly check the records and reconcile. Thanks & regards Rahul Singh Bhandari
      Aug 14, 2020
      Complaint marked as Resolved 
      View replies
      Namaste Mr. Bhandari,

      This is with reference to your post dated 14 Nov. We would like to confirm that we have shared the resolution details with you.
      Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com

      Regards,
      Sandeep Kumar
      Airtel Presence (Airtel Customer Service Team)
      Bharti Airtel Ltd
      airtel.[protected]@in.airtel.com

      Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
      Twitter - www.twitter.com/airtel_presence
      Facebook - www.facebook.com/bhartiairtelltd
      Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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        T
        tanvi kothari
        from Hyderabad, Telangana
        Nov 14, 2013
        Resolved
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        This is regarding postpaid bills that are being sent to me inspite of my repeated request to disconnect number.I have already paid bill for July month-ie till the period I have used ur services.why I am being asked to pay till nov month.i am currently abroad and I am not using ur service since mid July.i'll pay if I am using your service. Why will I pay if I am not using ur service?u can check bills to see i[censored]r services have been used at all.this is just cheating.I have also sent email to ur customer service.they are not answering my question.I am just being harassed by sending mails with no answer.
        Aug 13, 2020
        Complaint marked as Resolved 
        View replies
        Namaste Ms. Kothari,

        This is with reference to your post dated 14 November 2013.

        We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

        Look forward to receiving the required details at airtel.[protected]@in.airtel.com

        Regards
        Rakesh Kumar
        airtelpresence (airtel customer service team)
        bharti airtel ltd
        airtel.[protected]@in.airtel.com

        Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
        Twitter - www.twitter.com/airtel_presence
        Facebook - www.facebook.com/bhartiairtelltd
        LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
        Reply
        Namaste Ms. Kothari,

        This is with reference to your post dated 14 November 2013.

        We were waiting to receive your contact details to enable us to address your concern.

        Since we have not heard back from you, we trust your issue has been resolved.

        If you require further information / assistance, please write to us at airtel.[protected]@in.airtel.com
        Regards
        Rakesh Kumar
        Airtel.presence (airtel customer service team)
        bharti airtel ltd
        [protected]@in.airtel.com

        Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

        Twitter - www.twitter.com/airtel_presence
        Facebook - www.facebook.com/bhartiairtelltd
        LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
        Reply
        Earlier i had a Plan of 375, in which i had 1 GB 3g data usage free.
        I got a call from Airtel Customer care, that you can change your plan to 450, in which you will have 2 Gb data .

        So i later verified this with Airtel Customer care and changed my plan to 450.

        Now i have received a bill of 1400 in which my rental is 850.:

        I.e: 375+450 + Taxes. They are fooling me saying. that u changed your plan by removing the 1 GB data that u already have in 375 to 850..

        Please someone explain.. if i wanted 2 Gb data, y would i opt for 850 rental, when i can have this with 375 + 300 for extra 1 GB????


        Airtel are a cheat.
        They have stopped picking up my Call to 121.

        Please look into this matter. As i am fed up this.

        My Phone Number: [protected]
        Reply
        Pls send postpaid bill payment from feb-06 to feb -15
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          R
          rahulfernandes7
          from Hyderabad, Telangana
          Nov 14, 2013
          Resolved
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          Address: Bangalore, Karnataka

          Dear Sir/Madam, I applied for a new broadband connection on Monday, 11th November 2013 on www.airtel.in. Soon after, one person by name Satish called me and came over to my residence to collect my documents. As the installation address is different from my permanent address, this person claimed to have gone to the installation site to check feasibility for a new connection. (Connection required at Kaggadaspura Main Rd.) I was told that my connection would be ready by Wednesday (13th) evening. In spite of repeated calls and SMS messages yesterday, this person did not respond. Later he claims that he “left his phone at home”. When my documents were collected: 1) My landlords address was entered as my residence address (As I provided my rental agreement) 2) Mother’s name was entered as fathers/husbands name 3) RS.500 was collected as “installation charge”. When contacted, Airtel clarified that they only collect REFUNDABLE security deposits. I am seriously beginning to doubt the authenticity of this person. I was not given any receipt/application no./reference no.. Here are the details: Name: Satish Phone #: [protected] Email: [protected]@rediffmail.com (I have emailed my rental agreement to this address) I have handed over the copy of my rental agreement with confidential details. Regards Rahul Fernandes [protected]@gmail.com
          Aug 14, 2020
          Complaint marked as Resolved 
          View replies
          Namaste Mr. Fernandes,

          Thank you for sharing your contact details with us. We will contact you soon to resolve your concern.

          Regards
          Rakesh Kumar
          Airtel Presence (Airtel Customer Service Team)
          Bharti Airtel Ltd
          airtel.[protected]@in.airtel.com

          Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

          Twitter - www.twitter.com/airtel_presence
          Facebook - www.facebook.com/bhartiairtelltd
          LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
          Reply
          Namaste Mr. Fernandes,

          This is with reference to your post dated 14 November 2013. We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

          You can also get in touch with us at airtel.[protected]@in.airtel.com

          Regards,
          Rakesh Kumar
          Airtel Presence (Airtel Customer Service Team)
          Bharti Airtel Ltd
          airtel.[protected]@in.airtel.com

          Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
          Twitter - www.twitter.com/airtel_presence
          Facebook - www.facebook.com/bhartiairtelltd
          Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
          Reply
          I have the same issue from the same executive. I wish I had seen this post earlier. I am located in Bangalore and bought two 4G dongles from your executive, Mr. Satish, and paid the deposit of Rs.[protected] for the dongle and Rs. 50 each as SIM card charges). He provided one dongle to me on the spot in my office after the demo, and promised to deilver another one the next day as he did not have one more dongle with him.

          He collected my documents and left, and is not responding to my repeated calls or SMS to him. I would like to know if all Airtel employees are instructed to ignore customer calls and messages? If so, please take back the dongles and refund my deposit.

          His name is Satish and his number is [protected].

          I have the duplicate customer relationship forms that he filled up during collection of documents, as the only proof that he handed over during his visit.

          I want to know when the 2nd dongle will be provided to me and the activation for both dongles.

          Thanks,

          Akhil V
          Reply
          Dear Rahul, Akhil

          Thanks a lot for stating and sharing your concern here, I admit, I have similar issue with this same guy, He came to visit me at my villa and gave me the 4G Wi-Fi router and collected Rs.6741/- for the router as well as 3 months advance rental 40GB plan of Rs.2000/-. He came on 23rd Nov 2013 Saturday around 3:00pm, and promised me that it will be activated by Tuesday 26th Nov, which it never happened and I doubt it after 5 days and I am investigating through police about this guy and for your information I have gathered some info about him. Below are the details.

          Vehicle No: TN 07, 4712,
          Contact No's : His name is Satish and his number is [protected], Seema [protected] (KK Aircel number)(Female, she called few days back to tell me that she's from Airtel and wanted to cross if I had received replacement simcard, coz the old sim card wasn't activated and so on, but I doubted her and try to cross check with her, but she got really scared when I took the police name and dropped the call and till today she doesn't respond) and I have a landline number too [protected].

          Further more, I have been in touch with Airtel Nodal officers and they have done all the cross check and today I got a call saying they cannot trace this person and KF communication.

          Also I have been in touch with Kadugodi Police concerning the same,

          Further, I'm investigating JUSTDIAL company too, coz this guy called me after I called Justdial to enquire nearest broadband and internet providers, usually, Justdial will take your permission to send your called number it internet providers to contact for connection. So, I will approach them to give me the logs of all the call I have made to them for info and also my numbers they have shared with others. And also I know this KF communication held by Satish (the liar and the liars) had registered with JUSTDIAL. I will investigate this.

          Further, I'm using the help of the Bangalore Traffic Police help to track down the details of his two wheeler vehicle number.

          Please contact me or keep in touch for further discussion on the same.

          Peace be with you

          Kevin.
          Reply
          Dear Airtel,

          Are you listening? You now have 3 people who have been defrauded by the same fellow using your name. There may be many many more who have suffered at the hands of this cheat. Should you not take moral responsibility, help stop this fellow, and help people recover their lost money?
          Reply
          Dear Akhil,

          Thanks a lot for your response to my comments, Honestly, I don't think Airtel will take action until we together sue them and call the media for all this mess, it is a Airtel brand and product which this guy has used and as per TRAI rules & policies every telecom service providers in India must collect all kinds of documents from it's subscribers whether it's Individual, Retailer, Agencies, Distributors, Channel partners and even the third party dealers who buy Airtel products for their profit and business process.

          Today I have the Circle Inspector @ Kadugodi Police Station and I have given all the details to them, which I am investigating from my side, I have gathered more info on this guy.

          Furthermore, I have received a courier from the same guy yesterday @ my villa and the securities have handed the courier to me and I opened and I saw that he has sent me a new Simcard for my 4G LTE wifi router to use the connection, But, I have not used it, somehow there is something about it too, I don't want to get unwanted bills to my address and I don't want these Airtel people to get smart with me to ask me to pay their bills for this particular simcard.

          If you would like to share some details about this guy and need more assistance pls contact me.

          In His love
          Kevin.
          Reply
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            S
            satyendranath
            from Narsapur, Andhra Pradesh
            Nov 13, 2013
            Resolved
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            Address: Bangalore, Karnataka

            Hi All, I am cheated by Airtel as we all know that they are providing 4G and i thought they are one of the best service providers and took a new connection and purchased a new 4G dongle LTE for Rs 1500/- and a plan of Rs 999/- plus tax. But to be frank its too worst always i used to get 2G speed and for 30min i used to get 3G speed and intermittently the connection used to be lost and i called customer care many times and opened complaint tickets with them and without my knowledge they used to close the ticket as resolved with out my confirmation this is not at all fare. If they thing that i belong to some rural place its wrong i am in Bangalore city in bellandur near to IT park while giving connection they said you will get 10 mbps speed but its also wrong and Airtel Engineer used to come and check and said its working fine one day when he sat he came to know that there is an issue with the tower but they never resolved that issue. I nearly raised 7 to 8 times complaint in 2 months and they used to say we resolved and after they step out from my place the same issue and from my side i suggested if there is any change in hardware please change that but they kept that feedback aside. And i am cheated they used to say when i said to disconnect my post paid connection they said your used nearly 5 GB of data yaa when it worked i can surf right as i am paying nearly 1000 Rupees there are just cheating i have faith in this forum please give justice i dont want anything let them take there modem and pay back my 1500/- atleast and my mail id is [protected]@gmail.com and my number [protected]. In my next complaint i can attach that eror screenshots and i had 2 complaint numbers as of now any how i disconnected and i dont want others to face the same problem. And my airtel connection number is [protected] Thanks & Regards, Satyendra
            Aug 13, 2020
            Complaint marked as Resolved 
            View replies
            Namaste Satyendranath,

            This is with reference to your post dated 13 November 2013. We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

            You can also get in touch with us at airtel.[protected]@in.airtel.com

            Regards,
            Sandeep Kumar
            Airtel Presence (Airtel Customer Service Team)
            Bharti Airtel Ltd
            airtel.[protected]@in.airtel.com

            Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
            Twitter - www.twitter.com/airtel_presence
            Facebook - www.facebook.com/bhartiairtelltd
            Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
            Reply
            Namaste Satyendranath,

            This is to inform you that your concern listed 13 Nov. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at airtel.[protected]@in.airtel.com

            We assure you that we are committed to resolving the issue to your satisfaction.

            Regards
            Saurav Ahlawat
            Airtel Presence (Airtel Customer Service Team)
            Bharti Airtel Ltd
            Airtel.[protected]@in.airtel.com

            Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

            Twitter - www.twitter.com/airtel_presence
            Facebook - www.facebook.com/bhartiairtelltd
            Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
            Reply
            Namaste Satyendranath,

            This is with reference to your post dated 13 Nov. 2013. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved.
            If you require further information / assistance, please write to us at airtel.[protected]@in.airtel.com

            Regards
            Saurav Ahlawat
            Airtel Presence (Airtel Customer Service Team)
            Bharti Airtel Ltd
            airtel.[protected]@in.airtel.com
            Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
            Twitter - www.twitter.com/airtel_presence
            Facebook - www.facebook.com/bhartiairtelltd
            Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
            Reply
            Hi Team,

            I am cheated by airtel any how without getting the actual speed which u promised they are asking to pay 800 bugs for 2g speed who will pay 800 bugs. I am unhappy with your network any asked to deactivate my connection. And my number is [protected]. you can call me any time.
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              S
              sanjupkj
              from Mohali, Punjab
              Nov 13, 2013
              Resolved
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              Address: Jalandhar, Punjab

              Dear sir. No solution for my problem, I have been receiving NDTV NEWS msgs for past 2 months, i have activated DND also but these msgs are still disturbing me, i had contact customer care 6 times but they are saying that i have subscribe these from any website but i have not subscribe my number to any king of these websites...Msgs are coming from (AP-NDAROT), I have activate DND service but still no solution..i have to Port my Number in another company. My No.[protected]
              Aug 14, 2020
              Complaint marked as Resolved 
              View replies
              Namaste Sanju,

              This is with reference to your post dated 13 Nov. We would like to confirm that we have shared the resolution details with you.
              Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com

              Regards,
              Sandeep Kumar
              Airtel Presence (Airtel Customer Service Team)
              Bharti Airtel Ltd
              airtel.[protected]@in.airtel.com

              Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
              Twitter - www.twitter.com/airtel_presence
              Facebook - www.facebook.com/bhartiairtelltd
              Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
              Reply
              Hi Harish here, I am continuously receiving unwanted messages from AX-NDAROT. Please stop this with immediate effect. I called customer care also but no use.
              So please stop this messages at the earliest. Please note my No: [protected] Email: [protected]@gmail.com

              Regards,
              Harish N R
              [protected]
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                S
                Sambhavi Vempati
                from Mumbai, Maharashtra
                Nov 13, 2013
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                Address: Bangalore, Karnataka

                I have been an Airtel Customer for over 8 years now, so much so I have been using the same number. I have been using Blackberry services on this number since 2 years or more now. My blackberry had to go for a repair so I was using another handset which needed a normal 2G connection. they mentioned that the 2G wil not work unless I get the Blackberry internet connection de activated.. Thats 599 bucks for the month down the drain. I get my blackberry back. I call them to de activate the 2G and activate my Blackberry plan. and they give some scheme saying it is going to cost after certain usage. I told them. I deactivated the services for one week. I was using unlimited interenet previously and now they say"ITS NOT POSSIBLE. SORRY" Sorry, but seriously? how do you expect customers to be loyal again?? As I type this complaint, the airtel guy has kept me on hold on 121 as I asked him to transfer to some one senior. The phone has been on hold for more than 14 minutes now and I AM SURE HE IS NOT TRANSFERRING THE CALL ANYWHERE. 16 minutes of hold and all supervisors in airtel are busy !!! IF YOU WANT LOYAL CUSTOMERS, BE LOYAL TO UR CUSTOMERS WHO HAVE BEEN WITH YOU SINCE YEARS. !
                View replies
                Namaste Ms. Vempati,

                This is with reference to your post dated 13 November 2013.

                We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

                Look forward to receiving the required details at airtel.[protected]@in.airtel.com

                Regards
                Rakesh Kumar
                airtelpresence (airtel customer service team)
                bharti airtel ltd
                airtel.[protected]@in.airtel.com

                Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
                Twitter - www.twitter.com/airtel_presence
                Facebook - www.facebook.com/bhartiairtelltd
                LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
                Reply
                Namaste Ms. Vempati,

                We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtel.[protected]@in.airtel.com

                We assure you that we are committed to resolving the issue to your satisfaction.

                Regards
                Saurav Ahlawat
                Airtel Presence (Airtel Customer Service Team)
                Bharti Airtel Ltd
                airtel.[protected]@in.airtel.com

                Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                Twitter - www.twitter.com/airtel_presence
                Facebook - www.facebook.com/bhartiairtelltd
                Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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                  A
                  ashising
                  from Gurgaon, Haryana
                  Nov 12, 2013
                  Resolved
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                  Resolved

                  Address: New Delhi, Delhi

                  Dear Airtel Team, My airtel number [protected] has been suddenly deactivated while i am on International Roaming. As per customer care, my number has been permanently stopped on 09/11/2013, as there was no usage on account for 90 days or no Recharge for 6 months. As per Airtel policy, this leads to stoppage of the number. Also they mention we cannot start the same number for you as the number will be recycled and shall be assigned to a different subscriber. I am using this number for last 12 years and your guys say same has been deactivated. What the heck. Please look into the matter at the earliest and top most priority, This is not DONE. I will take this matter to the highest level to get resolved. BR, Ashish
                  Aug 13, 2020
                  Complaint marked as Resolved 
                  View replies

                  Bharti Airtel Ltd — Incoming of Promotional Calls

                  I have a prepaid connection no.[protected] of Bharti Airtel Ltd. at Muzaffar Nagar ( U.P.). I contact to the airtel for registeration in NDNC. I got the reference no. s1ooo366507 on 27/09/2007. According to this all promotional calls should be stop within 45 days. But i received the promotional calls till 02/02/2008. According to the rules of T.R.A.I. it is the matter of Financial Penalty. I wrote the letters to the Secretary of T.R.A.I., C.E.O.of Airtel & Nodal Officer of Airtel. I explained the date & time of every call in my letters. But I did not receive any satisfactory reply from any side. You are requested to charge the financial penalty on Bharti Airtel Ltd.
                  Reply

                  Bharti Airtel Ltd.Prepaid Connection — Incoming of Promotional Calls

                  I have a prepaid connection of airtel No.[protected]. My registeration no. for NDNC is S[protected] Dtd.27/09/2007. I received promotional calls till 02/02/2008. This is the matter of financial penalty. You are requested to charge the financial penalty.
                  Reply

                  Bharti Airtel Ltd — Change of bill date

                  I have airtel no.[protected]. The company has changed my bill date from 12th of every month to 24th of every month w.e.f. April, 2008 without my (Customer) consent. Further, I have not received the bill even after (10) days from the bill date, i.e., 24.4.2008. I have lodged a complaint on 5.5.2008. I have not received any request number for my complaint, so far.
                  Reply

                  V.J.Infonet Private Limited — inefficiant Services and harassment ,monitory loss

                  Dear Sir/Ma'am


                  Disconnection of mobile connection

                  we've 4 CUG connections in our company V.J.Infonet Private Limited-[protected], 41, 42, 43
                  Airtel raised bills which is paid by our company on dated[protected] at Nehru place outlet is authorized representative of Bharti Airtel Ltd). on dtd[protected] they disconnect our all connections without any notice. I have asked from Nehru place outlet about disconnection than they told me that we don't know anything about this, you may kindly contact with service provider on airtel helpline 121.I have discussed with Mr Gaurav when we asked for employee ID he refuse to provide me and they told me we will active when the deposited amount would be credit in our account while the amount already has been debited, Sir I understand that they have no right to disconnect our connections without any due.we are suffered my business for this.
                  Reply

                  Bharti Airtel Ltd — efficient Services and harassment ,monetary loss

                  Dear Sir/Ma'am


                  Disconnection of mobile connection

                  we've 4 CUG connections in our company V.J.Infonet Private Limited
                  Airtel raised bills which is paid by our company on dated[protected] at Nehru place outlet is authorized representative of Bharti Airtel Ltd). on dtd[protected] they disconnect our all connections without any notice. I have asked from Nehru place outlet about disconnection than they told me that we don't know anything about this, you may kindly contact with service provider on airtel helpline 121.I have discussed with Mr Gaurav when we asked for employee ID he refuse to provide me and they told me we will active when the deposited amount would be credit in our account while the amount already has been debited, Sir I understand that they have no right to disconnect our connections without any due.we are suffered my business for this.
                  Reply

                  Bharti Airtel Ltd — Did not receive the wireless data as paid by me.

                  I purchased a Data Plan for my daughter with NO.[protected] costing Rs 655 on dated 26th September with 30 days validity for 1st 3 GB at full speed and post 3GB unlimited @ 80 Kbps. But the company had closed the connection after usage of 3 GB data from 5th October 2013.
                  Reply
                  Any further updates on this.

                  -Ashish
                  Reply
                  No resolution, no update/feedback..
                  Pathetatic company
                  Reply
                  Namaste Ashsih,

                  This is with reference to your post dated 12 November 2013. We would like to confirm that we have shared the resolution details with you.
                  Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com

                  Regards,
                  Saurav Ahlawat
                  Airtel Presence (Airtel Customer Service Team)
                  Bharti Airtel Ltd
                  airtel.[protected]@in.airtel.com

                  Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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                    P
                    padairtel
                    from Lucknow, Uttar Pradesh
                    Nov 12, 2013
                    Resolved
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                    Resolved

                    Address: Bangalore, Karnataka

                    After about 45 days of working the connection now frequently gets disrupted. I am unable to use the connection properly. Right since October 16th 2013, this problem exists. Even after repeated calls and complaint to customer service, they shamelessly keep saying that they will send some one to fix the problem. Two engineers did visit my place, but they were not able to solve the problem. they keep on saying that someone from the network team will visit my place and fix the problem. I paid Rs. 1500 for the dongle and sim. Customer service is so poor, that they do not seem to feel guilty about their lack of service also. Disgusting people !!!
                    Aug 14, 2020
                    Complaint marked as Resolved 
                    View replies
                    Namaste,

                    This is with reference to your post dated 12 November 2013.

                    We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

                    Look forward to receiving the required details at airtel.[protected]@in.airtel.com

                    Regards
                    Rakesh Kumar
                    airtelpresence (airtel customer service team)
                    bharti airtel ltd
                    airtel.[protected]@in.airtel.com

                    Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
                    Twitter - www.twitter.com/airtel_presence
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                    LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
                    Reply
                    Namaste,

                    This is with reference to your post dated 12 November 2013.

                    We were waiting to receive your contact details to enable us to address your concern.

                    Since we have not heard back from you, we trust your issue has been resolved.

                    If you require further information / assistance, please write to us at airtel.[protected]@in.airtel.com

                    Regards
                    Rakesh Kumar
                    Airtel.presence (airtel customer service team)
                    bharti airtel ltd
                    [protected]@in.airtel.com

                    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                    Twitter - www.twitter.com/airtel_presence
                    Facebook - www.facebook.com/bhartiairtelltd
                    LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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                      R
                      Rajat Gupta
                      Nov 12, 2013
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                      Address: Sri Ganganagar, Rajasthan

                      sir i am not using my airtel dth connection for last 2-3 months and after few days i am receiving call to get recharge airtel dth and get more balance and free days and now after 2 months i getting call to get recharge by 299/- and year free subscrition .sir i dont beleive it and cross check by asking more detail about it by the caller. they say they appointed by airtel dth and had to work for those digital conection are not using or cut and they get my airtel digital id and and my number through airtel dth.but i dont get the offer and then i contact airtel custmer care and they refuse about it. sir the number is [protected] which contact me through 2-3 month to get recharge. please sir i am very very disappointed by it and feel that i cant do anythink to punish them. My number is [protected] My airtel dth id is [protected]
                      View replies
                      Namaste Mr. Gupta,

                      This is with reference to your post dated 12 Nov. We would like to confirm that we have shared the resolution details with you.
                      Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com

                      Regards,
                      Sandeep Kumar
                      Airtel Presence (Airtel Customer Service Team)
                      Bharti Airtel Ltd
                      airtel.[protected]@in.airtel.com

                      Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
                      Twitter - www.twitter.com/airtel_presence
                      Facebook - www.facebook.com/bhartiairtelltd
                      Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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                        G
                        G Praveen Kumar
                        from Kolkata, West Bengal
                        Nov 12, 2013
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                        Address: Chennai, Tamil Nadu

                        From:
                        G.Praveen Kumar
                        Plot No: 114, Door No:1/11, 1st Main Road,
                        Venkateshwara Nagar,
                        Ramapuram
                        Chennai – 600 089.

                        To
                        The Bharti Airtel Ltd.
                        Chennai

                        Sub: Surrender of Airtel Mobile No: [protected] Account No: [protected]

                        Dear Sir/Madam,
                        I would like surrender the above said post-paid mobile connect with effect from today
                        Request to do the needful at the earliest.


                        Regards,

                        G.Praveen Kumar
                        Airtel customer support has been notified about the posted complaint.
                        View replies
                        Namaste Mr. Kumar,

                        This is with reference to your post dated 12 November 2013. We would like to confirm that we have shared the resolution details with you.

                        Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com

                        Regards
                        Rakesh Kumar
                        airtelpresence (airtel customer service team)
                        bharti airtel ltd
                        airtel.[protected]@in.airtel.com

                        Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                        Twitter - www.twitter.com/airtel_presence
                        Facebook - www.facebook.com/bhartiairtelltd
                        LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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                          K
                          Kingstonx
                          from Mumbai, Maharashtra
                          Nov 12, 2013
                          Resolved
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                          Resolved

                          Address: Bangalore, Karnataka

                          I placed a request in airtel.in for a 3G Dongle, Immediately i got call from dealers and the next day dongle and the SIM card was delivered at my doorstep but they did not give me the SIM number and they informed me that there will be an address verification tomorrow post that it will be activated immediately. Post that no one is receiving the phone from Touch Point helpdesk and i called Airtel customer care 10 times every time i got contrasting replies such as once i was informed your address verification is done hence you dial a toll free number from your alternative number your dongle will be activated. When i called that toll free they are saying Address verification is not completed yet. When i called Airtel customer care again they informed yes, the address verification is not completed and we will not take any complaint without mobile number and Touch point helpdesk is not picking up the phone to get the mobile number. When i informed this to customer care i got the reply as buy a new SIM. I do not want to waste another 1 week by calling customer cares without any luck. All i want is the money back which i paid to the dealer.
                          Aug 14, 2020
                          Complaint marked as Resolved 
                          View replies
                          Namaste (Kingstonx),

                          This is with reference to your post dated 12 November 2013.

                          We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

                          Look forward to receiving the required details at airtel.[protected]@in.airtel.com

                          Regards
                          Rakesh Kumar
                          airtelpresence (airtel customer service team)
                          bharti airtel ltd
                          airtel.[protected]@in.airtel.com

                          Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
                          Twitter - www.twitter.com/airtel_presence
                          Facebook - www.facebook.com/bhartiairtelltd
                          LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
                          Reply
                          Namaste (Kingstonx),

                          This is with reference to your post dated 12 November 2013.

                          We were waiting to receive your contact details to enable us to address your concern.

                          Since we have not heard back from you, we trust your issue has been resolved.

                          If you require further information / assistance, please write to us at airtel.[protected]@in.airtel.com

                          Regards
                          Rakesh Kumar
                          Airtel.presence (airtel customer service team)
                          bharti airtel ltd
                          [protected]@in.airtel.com

                          Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                          Twitter - www.twitter.com/airtel_presence
                          Facebook - www.facebook.com/bhartiairtelltd
                          LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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                            R
                            revannas
                            from Chennai, Tamil Nadu
                            Nov 11, 2013
                            Resolved
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                            Resolved

                            Address: Bangalore, Karnataka

                            It has been more than 6 weeks now that I am following with Airtel for servicing this. All kinds of excuses are given and issue not resolved. Escalated too many times to their escalation team, their bangalore appellate and south india appellate and absolutely no resolution. I dont know what is Airtel trying to achieve. Feeling very sad that an company like Airtel is going down so badly.
                            Aug 14, 2020
                            Complaint marked as Resolved 
                            View replies
                            Namaste (revannas),

                            This is with reference to your post dated 11 November 2013. We would like to confirm that we have shared the resolution details with you.
                            Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com

                            Regards,
                            Saurav Ahlawat
                            Airtel Presence (Airtel Customer Service Team)
                            Bharti Airtel Ltd
                            airtel.[protected]@in.airtel.com

                            Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
                            Twitter - www.twitter.com/airtel_presence
                            Facebook - www.facebook.com/bhartiairtelltd
                            Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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                              P
                              phalgun.pandya
                              from Mangalore, Karnataka
                              Nov 11, 2013
                              Resolved
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                              Resolved

                              Address: Pune, Maharashtra

                              I am Using a Postpaid plan which has 100 MB of free data usage and will be charged at 30p/50 Kb thereafter. For the month of October 2013, Bharti Airtel Limited charged 2000 Rs just for data usage. When I had a conversation with Airtel Customer Care Executive, he told that "You will be charged Rs.0.30 even if the usage is 1Kb or 50Kb, so charges are valid." and this clearly depicts the dual nature of this system. when arguing on the above statement that why a consumer should pay for 49 Kb that he has not used, the customer care executive is simply not ready to accept the faulty nature of the system. I have decided not to pay the amount until it is rectified. Please take this complaint to suitable people and help the costumers.
                              Aug 14, 2020
                              Complaint marked as Resolved 
                              View replies
                              Namaste Phalgun,

                              This is with reference to your post dated 11 Nov. 2013.

                              We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

                              Look forward to receiving the required details at airtel.[protected]@in.airtel.com

                              Regards,
                              Sandeep Kumar
                              Airtel Presence (Airtel Customer Service Team)
                              Bharti Airtel Ltd
                              airtel.[protected]@in.airtel.com

                              Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
                              Twitter - www.twitter.com/airtel_presence
                              Facebook - www.facebook.com/bhartiairtelltd
                              Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
                              Reply
                              Namaste Phalgun,

                              This is with reference to your post dated 11 November 2013.

                              We were waiting to receive your contact details to enable us to address your concern.

                              Since we have not heard back from you, we trust your issue has been resolved.

                              If you require further information / assistance, please write to us at airtel.[protected]@in.airtel.com

                              Regards
                              Rakesh Kumar
                              Airtel.presence (airtel customer service team)
                              bharti airtel ltd
                              [protected]@in.airtel.com

                              Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                              Twitter - www.twitter.com/airtel_presence
                              Facebook - www.facebook.com/bhartiairtelltd
                              LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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                                J
                                Jakathish Kumar.G
                                from Chennai, Tamil Nadu
                                Nov 11, 2013
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                                Address: Chennai, Tamil Nadu

                                Dear Sir, Good day, I had taken a Pre paid connection, Sin no ([protected]) in the year 2005 . On that time the sim was in a special plan . Plan details : Airtel to Airtel - 75 min free every day Sms : 100 loacl Sms Free . Rest all charges are normal, I had raised several complaints to Airtel cvustomer care, but there was no responce from them . It had been all most 2 yr . They had changed ny plan, I am really very much dissappointed . I need my plan back . Kindly do the need full . warm regards, jakathish Kumar.G [protected]@hotmail.com [protected] [protected],
                                View replies
                                Today Moring i had recived a call from the airtel, They had guided me to use boster card hope they are not aware of the process .

                                The comlaint had not yer resloved .

                                warm regards,
                                jakathish Kuamr.G
                                Reply
                                Namaste Mr. Kumar,

                                This is with reference to your post dated 11 November 2013. We would like to confirm that we have shared the resolution details with you.
                                Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com

                                Regards,
                                Saurav Ahlawat
                                Airtel Presence (Airtel Customer Service Team)
                                Bharti Airtel Ltd
                                airtel.[protected]@in.airtel.com

                                Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
                                Twitter - www.twitter.com/airtel_presence
                                Facebook - www.facebook.com/bhartiairtelltd
                                Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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                                  A
                                  ankushguptaleo
                                  from Mettur, Tamil Nadu
                                  Nov 10, 2013
                                  Resolved
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                                  Resolved

                                  Address: Udupi, Karnataka

                                  I had applied for a broadband service from Airtel, and paid the security money of INR 3000. Weighing the cons and pros realized that BSNL was a better option and hence took a connection from BSNL. THE Refund money of INR 3000 was supposed to come from the company. Every time i call them, i am gifted with a new complain number with a resolving date of one month from the date i have called. And mistakes like address being wrong, courier company's fault happen a lot more frequently in the company where all addresses and flow of couriers are controlled using databases accurate data bases. Anyways, Its 3 months and i still have no sign of when i get my INR 3000 BACK. I am a student and have college 6 days a week and hence no time to go and fight the company in a Consumer Court. the Complain numbers : 39475854, 39119390, 40401922
                                  Aug 14, 2020
                                  Complaint marked as Resolved 
                                  Airtel customer support has been notified about the posted complaint.
                                  View replies
                                  Namaste Mr. Gupta,

                                  This is with reference to your post dated 10 Nov. 2013. We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

                                  You can also get in touch with us at airtel.[protected]@in.airtel.com

                                  Regards,
                                  Sandeep Kumar
                                  Airtel Presence (Airtel Customer Service Team)
                                  Bharti Airtel Ltd
                                  airtel.[protected]@in.airtel.com

                                  Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
                                  Twitter - www.twitter.com/airtel_presence
                                  Facebook - www.facebook.com/bhartiairtelltd
                                  Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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                                    Y
                                    Yogi Kulwant Singh
                                    from Mumbai, Maharashtra
                                    Nov 10, 2013
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                                    Address: Chennai, Tamil Nadu

                                    Fixed line [protected] DSL [protected] AC no [protected] I was using 5 Gb plan, it got over and I received a call from call centre that as a premium customer I have the option o[censored]pgrading to 30 Gb plan at a discounted price. I asked her to activate 30 Gb on 1st November. On 1st November I made my first call, I told them that the new plan was not activated. They asked me to wait for 4 hours. On 2nd November around noon I checked, it still wasn't. I called again and was told it will happen in 4 hours. I checked on the night it was still not activated, I calked 3rd time and asked to talk to a manager. They refused, I asked for complaint number, they did not give any. Instead the lady gave her ID number (which I will reveal, if someone responds to this complaint). I was then fed up and gave up. Then on 6th November the internet started working at fast speed, so I assumed that 30 Gb is activated. But today the speed became slow again and I received message that my 5 Gb is 100% consumed. I'm so angry and frustrated with Airtel for such criminal incompetence, I actually have emails and messages from Airtel telling me that they had received my request for upgrade to 30 Gb but still I'm on 5 Gb which is finished again as recently I consume more. I have no power to call them again and am trying to upgrade through their website. But I don't trust them, also I don't know if they will honour the discounted upgrade package or not. And not to mention, in October my binatone airtel modem was not working and Airtel took 10 days to replace the modem and I have not checked my bill but I'm sure they would have billed me for the period the modem was down. Angry but also frustrated with Airtel. Regards, Yogi
                                    Airtel Broadband customer support has been notified about the posted complaint.
                                    View replies
                                    Namaste Mr. Singh,

                                    This is with reference to your post dated 10 Nov. We would like to confirm that we have shared the resolution details with you.

                                    Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com

                                    Regards,
                                    Sandeep Kumar
                                    Airtel Presence (Airtel Customer Service Team)
                                    Bharti Airtel Ltd
                                    airtel.[protected]@in.airtel.com

                                    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
                                    Twitter - www.twitter.com/airtel_presence
                                    Facebook - www.facebook.com/bhartiairtelltd
                                    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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                                      S
                                      sergei4u
                                      Nov 10, 2013
                                      Resolved
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                                      Resolved

                                      Address: Bangalore, Karnataka

                                      Hi Customer Complaints Forum, On 9th March 2013, Airtel executive came for Airtel Broadband connection and collected Rs.3000, address proof(Passport Copy)and filled forms for new connection.2 days then, I was informed that there is no technical feasibility for new connection in my area.(JP Nager, Bangalore).I asked for refund and till date, it's not been refunded.It has been more than 6 months.By June, I got a refund cheque with my name wrongly written - my surname misspelled(neither the form or passport copy has such name).That is deliberatly done from airtel side..I raised complaint in Airtel Office, next to Jayadeva hospital and they requested for name change in their records.I have provided my PAN Card copy to correct the name on[protected].They assured me the amount will be refunded in 45 days. Till date, I havent received my refund amount.Its a very pathetic customer care service from Airtel not ready to take complaints through Phone on Airtel Fixed/Broadband. Application Number:TBLR619733 Complaint Number:29794544 Customer Reference Number:[protected] AWB#D82861646 Account Number:[protected] Name Change Interaction Number:[protected] I wouldnot suggest Airtel broadband connection to anyone and advise everyone unless connection is made, dont pay money to Airtel executive. Thanks Alex
                                      Aug 14, 2020
                                      Complaint marked as Resolved 
                                      Airtel Broadband customer support has been notified about the posted complaint.
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                                      Namaste Alex,

                                      This is with reference to your post dated 10 Nov. 2013. We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

                                      You can also get in touch with us at airtel.[protected]@in.airtel.com

                                      Regards,
                                      Sandeep Kumar
                                      Airtel Presence (Airtel Customer Service Team)
                                      Bharti Airtel Ltd
                                      airtel.[protected]@in.airtel.com

                                      Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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                                        S
                                        sanjay_7s7
                                        from Mumbai, Maharashtra
                                        Nov 9, 2013
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                                        Address: Bangalore, Karnataka

                                        Since I had consumed my 103/- 3G Internet data plan om my AIRTEL mobile ([protected]); has deduct my entire 420+ rs from my main balance. Within minutes this has happened only Internet was on and I have not browsed anything. Unjustified customer support from AIRTEL is not ready to pay back my balance. I also had several other issues with AIRTEL o[censored]nnecessary balance deductions with Internet connection issues in past. Customers please beware if you have more balance in your account. They'll deduct your balance with some or the other reason.
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                                        Namaste Sanjay,

                                        This is with reference to your post dated 09 Nov. We would like to confirm that we have shared the resolution details with you.

                                        Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com

                                        Regards,
                                        Sandeep Kumar
                                        Airtel Presence (Airtel Customer Service Team)
                                        Bharti Airtel Ltd
                                        airtel.[protected]@in.airtel.com

                                        Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
                                        Twitter - www.twitter.com/airtel_presence
                                        Facebook - www.facebook.com/bhartiairtelltd
                                        Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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