Airtel Complaints & Reviews

Dear Sir My Name is A. Sudheer and i am from Hyderabad, My complaint is very Serious and i am victim of Wrong Billing and inappropriate Customer Care Guidance. My Mobile Number is [protected]. i am using this number since 3-4 months and every month i am paying the bills on time. i am under Rs. 295 monthly plan where apart from Local and STD calls i have a free internet of 1GB ( 1024 MB as per Airtel) per Month. Every thing was going fine until up to 31st of July 2013. but on 1st of August My internet connection was stopped or barred by Airtel. i thought there might be a problem from Airtel so i waited for 2 Days, and i called there customer care team on 3rd or 4th of August 2013 to check why it was stopped. so, the customer care executive clearly said that the limit of my plan was Rs 1024 MB or 1 GB and i have exceeded it and i inquired how much i have exceeded then the Executive confirmed that i have used 1080 MB. so they have barred it. Then the Customer care executive called me after i kept the phone and said " Sir! there is an Rs. 199 Pack unlimited internet pack available for me if they can activate, then he only said as you are using the internet over 1GB this offer suits me. so i accepted and he also said this amount of Rs. 199 will be billed extra to My current pack of Rs. 295. but still i accepted. Then on 14th of Aug 2013 i have received a message from Airtel AZ-AIRCCM, mentioning " NAMASTE! MOBILE INTERNET USAGE FOR YOUR AIRTEL MOBILE [protected] AS ON 14 AUG 2013 IS Rs. 12381. PL PAY Rs.12381 TO ENJOY CONTINUED MOBILE INTERNET SERVICES.". Then immediately i have called up they customer care team to know what the meaning of the message is. " THE EXECUTIVE CONFIRMED, SIR! DONT WORRY THIS IS ONLY IF YOU WANT TO CONTINUE TO USE THE INTERNET YOU HAVE TO PAY THIS AMOUNT OTHERWISE YOU CAN MAKE THE BILL AS PER MONTHLY TARIFF AND USE THE PHONE AND MAKE AND TAKE CALLS, THEN I REPEATEDLY ASKED HIM ARE YOU SURE. HE ASSURED IT EVERY TIME AND SAID NOT TO BE WORRIED" But on 27th of Aug 2013, my bill will be generated and i sent my wife and asked to check and clear the bill at A. S. Rao Nagar, Hyderabad. When she went there we had a shock they are asking us to pay Rs. 14700+. is it some kind of a joke Airtel is doing with the customers. when i have used 1080 MB against 1024 MB AirTel CS Team said they stopped my internet 1st of August 2013. Then how this amount has become Rs. 12381 on 14th Aug 2013 & and how it has become Rs. 14700 + on 27th August 2013. Moreover after my wife returning back without making any payment to Airtel. They have sent me a message your E Recharges successful. Received Rs. 300 Vide E Receipt No. [protected]. is it some kind of joke or Airtel is Working with a team of Jokers. This is really worrying to me. how can i pay Rs. 14700 + towards mobile bill. that too with out Using internet from 1st of August. when my Free Limit is 1024 MB and My Usage is 1080 MB and that too Airtel Barred Service. and on 27 of August 2013 they ask me to pay Rs. 14700+. SAVE ME PLEASE.. REGARDS A.SUDHEER [protected]

Dear Sir/Madam, I am writing this email to you with utmost regret and disappointment as there has been no resolution to my complaints till date. I logged my first recent complaint on 14th of August 2013. I will try to explain the series of events and how i am forced to believe that corruption extends to well known Indian corporate houses like Airtel. 1) My dad logged a complaint 4 months ago about the set top box not always working correctly. He spoke to customer service and they assured him that his complaint will be dealt with promptly but unfortunately nothing happened till date. I don't have a complaint number as i was not at home and my elderly dad is not good with the technology. 2) As I came to see my dad this month, he requested me to get this set top box rectified as it gives him occasional problems and doesn't start instantly.Set top box is a bit temperamental and is quite annoying when it switches off automatically. 3) I called customer service centre and logged my complaint ( ref no :[protected] on 14th August 2013. I was satisfied with the call and was told that engineer will visit you tomorrow. Engineer came to our house on 16th and asked us several questions about the set top box. 4) Engineer ( sikh guy) did not have any instruments with him to check the settop box. He tried method of elimination and started asked us about the symptoms which is fair enough. He said adapter is a problem and we should replace the adapter. Set top box is fine. We as a family were not convinced but we ultimately respected Airtel engineers competency and decided to buy adapter. He mentioned that this will cost us total amount of INR 475 i.e INR 350+ INR 125( service charge) . 5) we agreed to pay and he bought a used adapter from his bag which was on his bike outside our house. He mentioned that there is no guaranty / warranty for the adapter. He bought in 2 used adapters and asked us to try either . I asked him about airtel seal / logo on the adapter but he said that it comes like this . I became suspicious and decided to check with airtel customer service before buying unsealed and used adapter . I did not share the happy code and the engineer left the house. 6) I called Airtel customer service centre and explained the scenario. Customer advisor congratulated me and said i have done a good thing by not buying the adapter as some engineers sell used adapters and make money. I was stunned to hear this as i never imagined that Mr. Mittal will allow corruption openly in his own company. Anyway i was given a reference number[protected] for incorrect resolution of the query. I was told that engineer will visit me next day before 8 am and get this sorted. Till date engineer has not visited our house. I was talking to Deepika who is a team leader. 7) i got a call from chetan on 18th august asking if my case was resolved and i said no. I asked chetan ( customer service advisor) that i would like to get this engineer dismissed as he tried to sell us a used adaptor by fraud. A legal case of fraud should be lodged against him by the organisation if Airtel is a honest organisation. Later on during the day , i spoke to Abhishek( team leader) and asked about my case. I Ireiterated that i would like an action against the engineer who tried to cheat us especially my elderly parents. Case ref no : 32649081. Abhishek assured me that engineer will visit us on 19th and bring a new adapter but we have not seen engineer till date. A new case was logged on18th because for the previous case engineer had provided incorrect information to the customer service advisors mentioning that we were not ready to pay the amount. This is a lie on top of cheating and fraud. In summary, our case remains unresolved and we have not been made aware what action has been taken against the fraudulent engineer.J&K unfortunately is notorious for cheating and fraud especially the distributors and dealers. I am raising this concern as a citizen of India as i care for my motherland. If we take a strict action against the fradulant engineer , hopefully his friends and your other employees will take a note and we can create corruption free india. I am not hopeful as this is is not worth any money for Mr Mittal but i will fight for honesty till my last breath. Unfortunately i have lost faith in Airtel and respect for the company and the owners. Regards, Robin

I am using sports economy sports plus airtel dth package. I have recharged with Rs.1740 on 25th August 2013 for 6months to avail 15days free. I waited for 2days and re-checked the expiry date but still 15days are not added to my account as expected. I called customer care on 27th August 2013 to look into this. They say the current balance is Rs.1735 now and they need minimum Rs.1740 to avail 15days free. Hence they want me to recharge with a minimum amount once again and give them a call letting them know that I have sufficient balance now. My concern is why the heck should I recharge again after having recharged for Rs1740 already? Its Airtel mistake, they should have informed me to give them a call post recharging for 6months. They did not specify this in the SMSs I received, they did not call me or it was not specified in the Airtel website while recharging. Why should I suffer by re-paying to recharge for their mistake? I am absolutely not happy, very disappointed with the way Airtel is betraying the customers. Please take this complaint forward and help me tarnish Airtel's reputation.

Please note that i have purchased one AIRTEL Prepaid sim on 22nd Aug'13 and still waiting for activation . Request you to please activate the same as soon as possible. SIM Number & Mobile number is given below:- Mobile No- [protected] Sim No.[protected]/0 Kindly activate the same immdly and call me back for any clarification on my alternate mobile no. [protected] Regards Suhas Das

Dear, Sub: AIRTEL WIRELESS Broadband Connection not working past 6 months. This is to inform you that I have been using the airtel wireless broadband services from past 8-9 months out of which 6 months the connection is not working properly kindly look into this. They have not taken any action till date. Continuous follow-ups have been done and our productivity is hampering as this is the corporate connection. Email ID's: appellate.[protected]@in.airtel.com, [protected]@in.airtel.com,nodal.[protected]@in.airtel.com Regards Deepika [protected]

i want a new number for my fixed land line as i'm facing problem for the past few months. my number is [protected] and "Baggit Today" no. is [protected]. The customers at times or by mistake, press my number as only the last digit is changed otherwise the number is same. Kindly solve my problem as early as possible.

HI Sir/ Madam, I have the following Airtel prepaid number ([protected]) for more than 8 years. Unfortunately from yesterday evening i have been facing problems where i am not getting incoming calls and i am not able to make any outgoing calls. Sometimes the calls Go (1 in every 10 attempts). When some one calls me they say they get a automated intimation that the user is busy but i am not getting any ring, even though im not using the phone. I have raised a complaint yesterday regarding this, but it has not been resolved. Kindly check into this and help me out. ref no: COGCL[protected].

I have replaced a SIM after losing it ([protected])since 3PM when I got the new one today from Airtel Connect Cantonment Road, Cuttack (not discussing about the reckless attitude of the CSRs) I was promised that it would get activated in 4 hrs, which did not happen. I called CC but was informed that everything is ok and services are active but I am still not getting IC and OG calls and when I dial *123# it tells” Not registered in the network”. This is not expected from Bharti Airtel Limited. I could not make an important call because of your lies. You could simply have told that It will take a week to activate the SIM. It’s a disgrace to know my company is performing like this. Bidhu.

I recharged my phone with airtel national roaming pack of Rs.79.The mobile application of airtel clearly specifies that the validity of the pack is for 30 months but they are actually providing validity of 30 days. and when i try to talk to the customer care they put me on hold for about 10 mins saying that they are cross checking the facts and then disconnect my phone. then when i wrote an email to them, i received an automated email that they will be contacting me within 24 hours, but it has been almost a week and i havent received a call or mail from them.

regards
saarang agarwal
[protected]@yahoo.co.in
[protected]

Dear Sir/Madam,

I am Dinesh from Chennai, Tamil Nadu. I am using Airtel for merely six years, thing is that I activated Rs.35 Booster for my mobile([protected]) on 5, August 2013 through on-line from Airtel web-portal . So I used to speak with the people long hours without notifying the rate which was deducting from my account. Actually I came to know the worse only on 14, August 2013 that my call rates were reducing in a normal pulse second i.e. in the rate of 1.5 p/s. So I was vexed and I immediately report this problem to your Senior Department Anuja on the same date. I am not satisfied with her solution, so I moved up this to the Nodal Officer Acatherine and reported the same. She promise to resolve about this on the same date before 6.30 pm, but yet I have not receive a single call from your side. Because of this worse I was pushed to recharge for 400 rs only for 9 days. Your representative were saying that booster was deactivated on the next day i.e. on 6, August 2013 but they failed to intimate me by call/message. If they do this I may be alert about the problem.

Service Request No :[protected]
Complaint No which was registered in Nodal Department :[protected]
Nodal Office No which I used to call : [protected]

Please do a favour for me, I am die-hard fan of Airtel. All appliances in my home are from Airtel only, so please provide a positive solution ASAP. Thanks in Advance.

Contact me :-
mobile no : [protected]
email id : [protected]@yahoo.com

Dear Sir/Madam, My Name is Chetan Raut having with Account Number:[protected] with reference to my Airtel mobile bill for my mobile no: [protected]. I was on a business trip to The Netherlands (Holland) and I wished to carry my above mentioned mobile No. with me. Hence, I did all the required study and formalities like knowing what the tariff charges are, charges for incoming and outgoing calls, weather to use 3G or not and accordingly did all the formalities by visiting your Ankit Communications at Chinchwad. As a result of my prior study I made few requests like starting International calling on my mobile and barring the international GPRS! Details as below: I received an SMS mentioning that International Roaming has been activated on my mobile with effect from 1st of June 2013 And in other SMS mentioning that International GPRS barring has been started on my mobile with effect from 1st of June 2013 My Tour started on Morning 3rd of June 2013. After one week suddenly my incoming was barred and that too without any information or giving me any notice. Returning back to India I realized that my mobile bill was charged heavily in spite of me taking the precautions for activating the international roaming, etc. While I called the call center the executive mentioned that the roaming was not activated on my mobile and hence the bill generated is this huge! Then I revisited the Ankit communication in Chinchwad and gave a complaint regarding the same. The details of the complaint were as follows “The reference No for your Airtel mobile is 51378057, registered on 29 JUN 2013 at 14:57 am.” After this nobody called me back. I kept this mobile on for few weeks and then unfortunately had to stop using this No. I wish to use this mobile No. and hence I request you to recalculate the tariff and draft a bill where I can fully settle the genuine outstanding amount. I had used incoming for 1hr. 33min. and outgoing for 1min: 30sec. and the bill shouldn’t be more then Rs. 5952/- for Incoming calls and Rs. 225/- for Outgoing as per your Airtel website! I hope to hear a positive response from your end! Thanking you, Chetan ([protected]@gmail.com)

I had ported my mobile no.[protected] from Idea to Airtel with good faith that all the services will be better than the previous service provider. As promised by Airtel Executive Renu ([protected]) at the time of documentation of MNP, please carry forward the same credit limit i.e. Rs.18000/- which I had with my previous service providers Vodafone and Idea cellular respectively. I had mailed the last copy of invoice from idea to airtel customer care,nodal officer and appellate officer from time to time after porting my number to airtel. As I am a frequent abroad traveller and I need the good credit limit for interrupt services. The credit limit was originally given by Vodafone and same was carried forward by Idea cellular without any problems at the time of porting the same mobile number from Vodafone to Idea. I can not understand why the airtel denying the credit limit and also demanding extra deposit for enhance the credit limit. Ashish Jain - [protected]

Dear Sir, I am Rajkamal Bain. I have worked with world class services, Jabalpur . I have claimed for my PF withdrawal on 26/04/2013. But still i didn't get my PF amount & also no satisfactory response not picking the landline phone no. is [protected] from world class services, indore. Please sir this is my request as soon as possible release the fund. My details are- Name - Raj kamal Bain Date of joining- 08/01/2008 Date of resigning- 31/09/2012 PF A/c No.-MP/12819/2722 e-mail address- [protected]@yahoo.co.in

I have applied for Airtel Broadband twice and did not got the connection. I have raised many request and nothing was done from Airtel, finally I asked for refund for that they have raised a request and got to know that amount was credited to my account, initially they said a cheque will be sent the address I have provided but now they say the amount has been credited to my account, I havent given my bank account in the first place. Following are the service account I got it as SMS, Airtel has cheated me and not ready to refund my money. fixedline service account [protected] fixedline service account [protected]

I have lost my sim 15 days ago & my mob no is [protected] .I called to costomer care to block the sim but they r not responding me.My old sim card no.[protected].This mo. no. is reg.my airtrl dth whos customer id [protected]. This mo. no. is reg. to my a/c no.of bank. I WANT URGENT ACTION ON THIS MATTER

Sir I made a recharge to my airtel money account with rs.300.
I made transaction through net banking of SBI. The transaction was successful of Rs.300, But My account didnt get recharge. So kindly help.


transaction ID- MSBI[protected]IGL3375251 transfer to[protected]

Hello Airtel, I am facing issue just like Harsha above. I want to deactivate my 3G data card . I have been trying to deactivated it from past 3 days. I called your customer care numbers lots of times. I sent an email too, Its really frustating to call airtel customer care and every time i call they are telling we are not the right team contact some other team and they will give some other sumber which really dont exist. I have paid my last month's bill . But still no one has disconnected my connection. I am not sure whom to contact now as I have tried through all the channels. Deactivation is getting delayed without any of my faults and then extra money will be charged to me. Could you please help me with this. My Airtel Number is : [protected] Thank You, Mounika

I am an airtel user and am entitled to a handset bundle offer as per which i will receive 100mb 3g per month.. the previous balance of 3g got over on 3rd august and the next balance due to be credited on 4th is not yet credited till 23rd august .. i have contacted the customer care innumerable times around 50 times .. every time they say it will be done in 48 hrs but nothing happens... please help me as it is causing me a lot of harrasement
username- Siddhant agarwal
Connection - Airtel GSM

I received an offer of FTT (Full Talk Time) of Rs. 200 on 12th of August. I got the recharge done on the same day, I instantaneously received talk time of Rs. 175. I called the costumer care after 2 days regarding not receiving the remaining talk time. He filed a complaint (CBNRA[protected])and asked me to attend a call that I will receive on 18th of August at 4 PM. I received a SMS regarding the same on 17th that they have added the remaining balance ,which I did not receive. I called them about it again and they tried to ignore me by saying that they haven't received my documents of activation even though I have been using the SIM for past 6 months. I called them again on 23rd and they bluntly said that I won't receive the remaining balance now . I was taken aback of the rudeness of that particular customer care executive. It isn't about the money it is about how ignorant Airtel is. I would ask their team to look into it . Phone Number : [protected]

I am using Blackberry Curve 8520 and trying to start blackberry plan on my airtel signal directly through SMS. I got all the messages correctly even after that it id still not activated.. I called customer care 3 times and even one of the executive told me that our senior will call you within an hour. Today is 3rd day but still don't get any call till date.. When i am Calling they are sending request regarding it and nothing is happening.. Airtel is the poorest service these days and they don't care about anything.. I am fed up of this network. Last time even when i was on roaming at that time they did the same and i complained about it at that time too. Hope again this time again they will resolve problem from here only.. My No [protected] Pooja