Airtel Complaints & Reviews

Airtel chennai leaking information without Fir Recently we people made a complaint in one media that Airtel is leaking personal information for money.A person whose name starts from "R"(senior Person) in chennai airtel giving information to few persons by getting money.Recently that person gave information that particular 4 no. location and their personal messages to a person who is doing all fraud.Days are not far for Airtel chennai to appear in media for this illegal activities of the seniors.

Respected Consumer Complaints Forum, Warm Greetings of the Day. Myself, Mohammed Rajeeb.K.A, has been using the No.[protected] with M/s. Airtel for more than 3 years. I have given My ID proof details (Through Easy Distributor office at Thrissur) while porting from M/s. IDEA Cellular Ltd. I was able to use the connection freely for some time. After that, Airtel asked me to resubmit the documents. Even though I was unhappy, I submitted it again (Through Airtel authorized dealer at Thrissur, V-Connect). After that, I received the verification call from Airtel which was successful & I have been using the connection Oct 17. Now, on Oct 18 evening, My outgoing was barred. When I checked with the customer service, they asked me to resubmit the documents. This is not acceptable. I don't know, what Airtel peoples are doing with the ID proofs which I already submitted. I informed them about my previous document submittals & requested them to release the outgoing, since I was traveling to UAE on very next day. But they didn't help me. Later, the incoming facility was also barred on Oct. 23. On Oct 24, I put an email to the Airtel's 121 customer care explaining all the issues. No action was taken, even though I reminded them on Oct 30. On 31st Oct, I got a reply from nodal officer asking me to resubmit the documents only & not a proper explanation for the issue. On 4th Nov, appellate officer also repeated the same. Meantime, I came back to India on 2nd Nov. Hence, I submitted the ID proofs at Airtel Relationship centre @ Thrissur, Kerala (My District). The Airtel Relationship Centre peoples informed that, My sim will be active by evening or next day before 2pm. But, it didn’t happen. So, I wrote again to Airtel's appellate officers (Mr.Harshit & Ms. Sakshi Tiwari) and informed them about the SIM Enrolment form No. & contact details of the ARC. I got a reply after 2 days, asking for my SIM no. which I responded immediately. After that, the issue continued to crawl. The only response I use to get is different types of excuses & some advises to wait. I have contacted many Airtel appellate officers (Mr. Harshit, Ms. Sakshi Tiwari, Mr. Vijay, Ms. Rajani, Mr. Nitish, Ms. Sugantha, Mr. Ankit Talan etc…etc). But other than hearing excuses or acting as if they will resolve the issue in the next 2 or 3 days, I never received any output. I have repeatedly complained about this irresponsible nature. But nothing improved. I also reminded Airtel about the fact that, “My no. is a ported one & the issue is not even 30 days old. So, kindly act at least now to avoid future excuses like, the situation is out of their control”. But Airtel peoples didn’t consider the request & continued to copy paste the excuses. On 25th Nov, I strongly criticized Airtel's appellate officer Ms. Hemavathi for copy-pasting the excuse given to me many times before, rather than investigating the issue. For that, nobody responded & as usual, kept themselves mum. It is really a Big Surprise for me, how these reputed high officials are acting this much irresponsible. I expect you to consider this matter with priority & make some interference from your support staffs to resolve this issue. Believing that, I will get a proper resolution at least this time. NOTE : I will be available on[protected] &[protected] for any queries. 0091-[protected] (SMS only).

RESPECTED SIR, I AM GETTING MESAAGES FROM THIS AIRTEL NO. [protected] I KNOW SOMEONE FROM MY FRIENDS PLAYING THIS..SO I CAN'T LODGE A COMPLAINT IN POLICE STATION ALSO. SO PLEASE PROVIDE ME THE PERSON NAME. PLS HELP ME... YOURS THANKFUL SUGANDHI

Dear airtel online complaint team i am irritating about your customer care service.on this no:[protected] recharge of rs:255 it's 3G recharge. approx 9-10 times i called bt the response is zero every time they said make a new compalint no.. and next 2 day to close without customer permission why i am taking these kind of service please let me know what can i do for you...

Airtel Fixed line number: [protected] I have cancelled my above menttioned fixed line service on 11-Sep-13 (Service Request number:[protected]. On the same day customer service executive had called me and told that the line will be active for another one month (till 11-Oct-13) and will be cancelled automattically and the charges for that month will be waived off. This is because if someone else in the apartment wants to continue this serveice on their name they can. However, no one is interested in the connection and the connection got cancelled by 10-Oct-13. But the problem is, I have received below email and frequent call from airtel stating there are outstanding dues on this fixed line (charges for 12-Sep-13 to 11-Oct-13). Hence, I request you to waive this charges as committed.

Sir, I have an complain against airtel company regarding recharge of my mobile. On 5/12/13 I had recharged Rs 70 through net banking of IDBI bank but recharge was not done. I had got a message from IDBI bank that recharge was successful and the bank provide me recipt but AIRTEL did not give my money till now. Also I did not get any refund from bank whethere unsuccessful recharge. This problem is not one time, it happens so many times with me specially 198(net recharge) and 70 recharges through bank. Sir please help me regarding this matter. Money recipt copy: Cyber Receipt Date:09/12/13 7:58:24 AM ___________________________________________________________________________ Transaction Details ___________________________________________________________________________ Account Number : [protected] Transaction Date : 05/12/13 Transaction Amount : (INR)70.00 Transaction Type : DR Transaction Description : INET/MOBRCG/[protected]/[protected] Thanking you Tanmoy Roy

I Ajay Kumar holding Airtel No. [protected] and since 2011, I am not using this no. however I have paid advance rental (Rs. 700 for 24 months) in 2011 which was expired in October 2013, but after expiry Airtel has changed the plan of Rs. 298 + tax without getting confirmation from customer, and since then they are raising bill icnluding late fees also. Now after expiry of period Airtel should contact the customer to know the plan which customer want rather opting by themself the high monthly rental plan or they should continue with the old plan ie Rs. 700 (24 months), whereas they are irritating customer by sending bills with high monthly rental alongwith late fees, this is really very unfortunate and this kind of attitute is not expected from company like Airtel. Inspite of so many emails they are not accepting their mistake and continously chasing for payment. Regards Ajay Kumar Mob- [protected]

Before a month ago I have complain of my digital tv STV box to customer care but they are not solving my problem. I have call many time but they are not listen me. Nitin Verma ID NO. [protected] Mob-[protected] E-Mail-nitinverma.[protected]@gmail.com

Hi, For my last bill[05-Nov-2013 to 04-Dec-2013] I got invalid amount, which is the highest amount I have got till as bill. From 05-Nov-2013 to 30-Nov-2013 my plan was 999 solitaire and changed to myPlan from 01-Dec-2013. But in the bill the charges are calculated based on my plan for the whole last month. I have tried calling customer care and the executive who attended is an irresponsible fellow who have not provided me the reference ID and also nobody from Airtel has contacted me till now.

I called Airtel TV customer service and lodged a complaint regarding the set-top box on[protected]. I was told that the technical representative will visit home and get the things sorted till 1230 hours on[protected]. He called us the same day saying he is in the nearby area and will reach our home soon and asked about the location. We told him the directions. Later he called again saying that he is on his way, but didn't turn up. We called him in the morning today on[protected] and asked if he is coming, and he said he was not able to come yesterday but will come today. We waited whole day but he didn't come today too. Is this the customer service you guys provide to our customers?? Why does your team keep making promises but don't turn up. Last time i faced problem it took me couple of weeks to get your guys come for a home visit, this time again it is the same issue. I want the things to be sorted by tomorrow dated[protected] as I am not able to watch television because of your incompetency. My customer id is [protected]. It's in Dehradun.

DEAR SIR I AM A VALUED CUSTOMER OF YOUR SERVICE BUT I AM NOT SATISFIED WITH YOUR SERVICE REGARDING BILL SENT TO ME BY ANY ABOVE MEANS AN DUE TO NON INFORM BILL AMOUNT TO ME I AM LATE BY ONE OR TWO DAYS FOR PAYMENT AND YOU HAVE CHARGED RS 100/- AS PENAULTY WHICH IS NOT MY FAULT I HAVE PAID PENALTY SINCE LAST TWO MONTHS PL REFUND MY PENAULTY AMOUNT BEFORE LAST MONT I HAVE RECEIVED MY BILL FROM CORRIER ON 8TH DAY FOR THE MONTH AND LAST DATE WAS 6TH AT PRESENT I HAVE NOT RECEIVED MY BILL TILL TODAY PL LOOK INTO THE MATTER AND RESOLV AND REFUND MY PENALTY AMOUNT RS 200/ TO ME THANKING YOU SIR YOURS FAITHFULLY K K SHARMA [protected] MY EMAIL [protected]@gmail.com and my m no [protected]

I am Jayakarthigayan Sridharan. I bought an Bharti Airtel Prepaid Sim card last saturday for my wife (on 30th November 2013). The dealer informed us that the sim will be activated within 3 days of time. But the sim is not activated till now.We checked with the dealer and he confirmed that all the required documents are submitted to Bharti airtel. When we called to Airtel Customer Care, they said airtel won't be able to do anything for delay in activation and i have to contact only my dealer. As i already mentioned, my dealer already confirmed lots of time that all the documents are sent to airtel and he is not able to tell why the activation process is taking so long. We are paying lots of money as roaming charge due to this issue and don't how a customer can know why his sim activation is taking so much time. Please do the needful and activate the sim quickly. Its really looking bad on Bharti Airtel service. Customer Name: Sangeetha.J Airtel Prepaid Number: [protected] Location: Hyderabad. Thanks,

My name is Raman Dhamija. I have complaint against Bharti Airtel Haryana circle. From last 1 month i am not able to send and receive SMS. I made complaint to customer care executive many time, but no solution was made. They submit my complaint and gave me time that the problem will be solved in 2-3 days. After sometime they blacklisted my number to connect with cc executive. When option 9 came to talk to customer care executive, the system rewind to the main menu of cc number. I am using this number from many years. My number details are given below. Raman Dhamija [protected] Alt No.[protected]

Dear Sirs, Greeting for the day!!! Thank you very much for giving us the hasselfree network and service to us. I have a long pending concern with the my another mobile number +[protected] which has not been resolved since Jun'13. I have been contacting Airtel customer service team [through e-mail & phone calls] but no solution and hence I'm approaching you for resolving the problem. Concern: 1. Activation of 3G GPRS service on my mobile number [protected] & rental charges - I have not given any request to activate the 3G GPRS service on my number. This was noticed only when i was looking at the month end bill. - Immediately i called up customer care and enquired about this but none of the person gave me the answer. The only answer i got is that the server is down and pls contact us later. - There is no usage of this service by me [usage timing = 00:00:00 Hrs] and charged monthly rentals on my number. - Since than i requested your team to stop the services on my number until the problem is resolved [after disconnection there will be no monthly rental charges, as confirmed by your customer care executive] - Every month i started getting one phone call from your airtel team regarding the payment and when i explain this concern, they never call me again. - Today i got the call from Legal dept. and for which i'm totally confused. My sincere request to settle down this issues are: 1. Kindly wave-off the additional charges that are being charged on my number [Monthly rental of 3G services] and will pay the remaining bill. 2. If above option cannot be done, than I'll make the payment of Rs 1600/- and give me discounts in coming month bills for the extra charged amount. 3. I would like to activate & retain the same number as[protected] Kindly look into the matter asap and awaiting for you to resolve the isse. Incase of any clarification or discussion, pls feel free to contact me on +91-[protected] or at [protected]@gmail.com, or [protected]@toyota-kirloskar.co.in Thanks & Regards [protected][protected][protected][protected][protected]- Mahantesh S B Email: [protected]@toyota-kirloskar.co.in Mobile: +[protected] ----- Forwarded by Mahantesh Bangari/TKM_IND on 12/04/2013 01:53 PM ----- From: Mahantesh Bangari/TKM_IND To: a_h.[protected]@in.airtel.com Cc: Mahantesh <[protected]@gmail.com> Date: 12/03/2013 02:56 PM Subject: [Urgent]: FINAL REMAINDER FOR YOUR AIRTEL MOBILE NO :-[protected] Dear Mr.Shankar, Thank you very much for your cooperation and support. Request you to go through my earlier mail communication dated 14th Nov'13 regarding payment for my number[protected]. I am expecting some help from you and till today received no reply. Today I have received a phone call from your legal Dept [Ms.Priya, phone number +[protected]] requesting for the payment. I have briefed her the entire story and she would check with your team and revert, but I hope it will be the same case like your people have done in the past. I have tried to reach Jackline - [protected] many times but not able to connect him. Request you to look into the matter asap since it is a long long pending issue. In case of any clarification pls feel free to contact undersigned. Thanks & Regards [protected][protected][protected][protected][protected]- Mahantesh S B Email: [protected]@toyota-kirloskar.co.in Mobile: +[protected] qReduce, Reuse & Recycle | P Go Green ----- Forwarded by Mahantesh Bangari/TKM_IND on 12/03/2013 02:43 PM ----- [protected] Forwarded message[protected] From: "Mahantesh" <[protected]@gmail.com> Date: Nov 14, 2013 4:05 PM Subject: Re: FINAL REMAINDER FOR YOUR AIRTEL MOBILE NO :-[protected] To: <a_h.[protected]@in.airtel.com> Cc: Dear Mr.Shankar. Thank you very much for your cooperation and support extended towards me. Regarding the payment issues i have been informing to all of your colleagues who will call me for the payment issue that Airtel have activated the 3G services on my mobile number without any information nor i have requested. I have been requesting your people to wave off the additional charges put in my number but till date no actions taken. Last week received a call from your legal team, i explained the entire story and she promised me that extra charges pertaining to 3G services will be waved off but till today she hasn't reverted. Request: 1. Pls wave off the additional charges and i will be paying only the monthly charges as per my call tariff plan 2. I want to retain and activate the same number. Trust the above matter is clear and if you need any clarification pls contact me on my mobile no [protected]. Trust this time you would help me out in resolving this long pending issue. Regards, Mahantesh S B +[protected] On Nov 13, 2013 9:40 AM, <Corporate.[protected]@in.airtel.com> wrote: NOTICE Dated: 12-NOV-2013 To, Mr./Ms. Mahantesh S BangariToyota Kirloskar Motor Pvt Ltd Mobile No: [protected] Account No: [protected] we do hereby issue you notice as follows: We state that we are Cellular Mobile Telephony Service provider in the city of Bangalore. We state that you had approached and requested us to provide you our cellular mobile phone facility. Relying upon your representation and assurance, we provided the said facility to you, with the clear understanding that you shall pay the bills on or before the due date. We state that you have availed the facility but, in breach of the aforesaid representation and promises made by you, you have failed and neglected to pay the amount of Rs. 1607.79 which is due and payable. We state that in spite of our repeated reminder and request to pay the aforesaid amount, you have failed and neglected to pay the said amount till date. We state that from the aforesaid, it is apparent that you have intentionally and deliberately not paid the said amount for the facility used by you. We state that as on 01-NOVEMBER-2013 a sum of Rs. 1607.79 due and payable by you. We state that believing your representations to be true, we acted upon in good faith and entrusted upon you with our cellular mobile phone facility, which you put into extensive use and accumulated the above outstanding amount. In the circumstances, we hereby call upon you to settle the amount amicably from the respective due date till the full & final payment, within 7 days from the date of receipt of this notice, failing which we shall be constrained to initiate appropriate legal proceedings against you in the Civil Court and/or in such other appropriate court/forum to institute legal proceedings against you for having utilized our cellular network and defaulting, entirely at your risk as to cost and consequences. We state that without prejudice to our rights, if you are willing to make the aforesaid payment, within the stipulated time, you are requested to contact Jackline - [protected] Please do not reply this mail, mark a mail to . a_h.[protected]@in.airtel.com Thank you, Bharti Airtel Ltd. This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

[protected] Forwarded message[protected] From: shashank jain <[protected]@gmail.com> Date: Wed, Dec 4, 2013 at 11:11 AM Subject: Re: ||| URGENT ||| AIRTEL PRE to POST ISSUE || [protected] ||Airtel Service Number: 54043322 To: nodalofficer.[protected]@in.airtel.com, [protected]@in.airtel.com, appellate.[protected]@in.airtel.com, 'ceo.[protected]@bharti.com, [protected]@in.airtel.com Appellate Authority Airtel, I had done all the documentation required for pre to post conversion on 23rd Nov '13 i.e 12 days ago and I was assured that the number will be converted to postpaid by 25th Nov '13. Its been around 12 days now & my number still has not been converted to postpaid. To add to my woes since 2 days my number has stopped working and I am loosing out on my business due to AIRTEL'S negligence. The new SIM is showing network but while making any outgoing call I get an error "Not registered on network" Same is happening when I am calling "59059". Airtel Service Request Number: 54043322 My New sim no:[protected] I am not going to wait any longer...Instead I will wait maximum till evening and then I will do the best I could to do to reach out to AIRTEL top officials with emails/blogs/cust complaint forum/Social sites/courier etc etc You said you did not see the attached files, PLEASE HAVE A LOOK AT THE ATTACHMENTS NOW I want a call back from Appellate authority of AIRTEL assuring me that my service will be up and running by today evening. Thx.. shashank jain [protected] [protected]

Hi, This is to inform you that I filled up an online application for Airtel billing connection, I kept getting calls from the executives, i entertained few & couldn't answer a few. few days back an executive names Manish called me and asked for the appointment, I asked him to send the doc boy on Saturday 30th Nov. When the doc boy called me he said he can't provide service in Bhiwandi, i said OK and hung up. today I got a call from Manish again and he said why aren't you answeing calls and so on...when I asked him to not to call me back he got upset!!! and asked me about my residemce, when I said Bhiwandi, he said "Oh Bhiwandi, toh bhi itna attitude" and he HUNG UP ON ME!!! I take this as my insult and won't tolerate such things. manish's cell number [protected]

Airtel sales manager promised me a broadband connection after coming to my premises, and collected advance money from me. My location is a new apartment building, which the sales person knew very well at the time of getting the form filled from me, and promised me a new connection within a week. Its been close to a month now, hearing updates from the sales manager that the connection will be provided soon but nothing happened. Finally, after registering a formal complaint with Airtel, they said sorry we can't provide the connection to the new apartment building due to unfeasibility. My complaint is, why did the sales manager make me fill the form before enquiring about the feasibility of the connection, and even after that, never gave correct updates to me. I would have gone for another vendor from Day 1 had I known this before. I had to call them everyday as absence of broadband connection seriously affects my work. They made me suffer every single day by not even picking up my calls.

I had a connection[protected] in bhopal of which I made full and final payment in Nov.13 .now the connection is some other persons name. In the last three months I have requested several times to give me hard copy or through mail a copy with complete details printed but I have not received it. You are requested to mail me the last bill paid by me Of Rs.3475. for my a/c purpose at the earliest.

Hi,

I moved from Bangalore to Delhi but as requested by Airtel, I requested for cancellation of my land line and broadband 7 days prior to my moving. I had requested for the cancellation so that the service can be cancelled by the 26th of November. Now due to Airtels lack of response and bad customer care, the line is still active and new tenants living in the Bangalore flat are using the service. Needless to say I will not pay past November 26th, 2013.

I have made multiple calls and nothing and have sent multiple emails and the only response I get from [protected]@in.airtel.com is as follows:

" Namaste,

Thank you for writing to us.

Your concern has been noted. One of our customer service specialists will contact you within 1 working day at the mentioned details to facilitate a quick resolution.

airtel appreciates your business and always welcomes your suggestions/feedback.

Yours Sincerely,
airtel presence
airtel customer service team
bharti airtel ltd "

Needless to say the company does not even know what 1 business day is and keeps sending users falsified information and following unethical business practices which I am sure is illegal in any country.

My account details are as follows:

My fixed number is[protected].
My account number is [protected]

Contact Number:[protected].

Please confirm cancellation.

Arindam Bhattacharya

Namaste,

Sir/Madam

This Mail To Complaint Due Of Postpaid Bill Amount, Sir, I Am Ajay Singh & My Allowted Postpaid Number [protected] Already I Have Paid Amount Included Security Deposit + Pending Amount (300+285=585/-)Against This Same Number For Closed This Account Even Which is Done Thru Airtel Service Center on 19 Nov. But My Post Paid Due Amount Is Still Pending So Even They Are Sending Email As Well SMS Of Due Amount 416/- &157/- Again a Genreted Bill, And Also Giving Harrasment Me So kindly Pls Help Me And Take the Action Against Airtel Post Paid Co.With All Your Formailty ASAP.

Thanks& Regard
Your Faithfully
Ajay Singh
Ashwini Group Of Company
Contact No -[protected]