Airtel Complaints & Reviews

I'm Prince Bhowmick from mumbai, my Airtel number : [protected]. Date 27/9/2013 evening time about 5 pm i see my talk time balance 294 & 3G internet balance 297 mb, that time im calling 121 (customer care) reporting i'm not receive proper net speed, he say it solve after sometime, after 10 min i'm try to call someone but i see my balance is 0.00 & internet balance is 1.22 mb, from that days i'm calling continue customer care this matter, someone say's yes sir we are check, it's our fault then your amount will be return within 2 day's, i'm waiting ... this is my ref. no : RCRCB[protected] & RMOAC[protected] & CLTNM[protected]. but today 30/9/2013 evening 6.11 pm calling me from airtel customer care number : [protected], she say's we can't refund your amount, because here no record your deducted amount... sorry & cut my call, this is stupid Airtel matter & now i want to take action...

Dear sir/madam,
My Airtel dth customer id is [protected]. Registered mobile no & my contact no is [protected]. Last 10 days dth not working. I told Airtel dth customer care, a service engineer come and collect rs .175, but problem not solved. Two times i told Airtel dth customer care. Please help and solve the problem.

Hi. My Name Is Rajan Kohli. My mobile no. is [protected]. I wanna tell you that I am not using GPRS or any other net but daily my amount deducted in my prepaid. I called so many times in your call centre but erverytime your CCE get me hold and then they disconnected. Please solver this query ASAP otherwise I write to TRAI to tell this issue. Regards, Rajan Kohli

Hi, I am a Airtel platinum customer, I have this 3G wireless broadband connection. The number is [protected]. I have been them Rs. 955.06 every month and from last 2 months I am not getting the service as committed by the company. I have complaint just last month to Nodal officer Airtel in Bangalore but the issue has recurred. I get 0.00 kbps speed and not 3G speed. I have attached pictures of it. None of the sited open. Not even speedtest.net. This denial of service and violation of consumer laws. It just shows EDGE on the airtel application. I am tired of complaining to them I have made 3 complaints so far. Airtel is cheating and looting me every month. I cant even do my office work from home. I have this issue to be resolved ASAP. I am not paying the bill for the days I have problem with my internet. I havent even completed my 6GB data as per the plan. Please see the picture for the latest usage.

I am very irate with what is happening with me from the date my number was port from Vodafone first i was offer a plan from Airtel Customer care[protected] which was "Special 549 combo 3g plan" in which i suppose to get 1800 min local/national to any network( after that 10p/min A2A, 30p A2O, 40p A2Lan, 50p A2STD), 200SMS local/nation(after that 10p/local and 30p/STD) 1GB 3G data plan(after that 3p/10KB) but after porting my number to airtel i call verification number and over there they ask me all my detail one by one and provide and in the end they were give me plan details that somethng different from the plan that i choose.I called Customer care for help and over there they told me to send a mail copy and provide the complaint number they told me sir aap hume time di jiye hum check krkey solution jarur denge mean while aap ek mail sent kariye @ [protected]@in.airtel.com hum jarur aapki help krenge.. but till nw no help instead of that i received mail from Nodal team that this offer is not in airtel. from 20-Sep-2013 my Number is port to Airtel and i had no other work beside to call airtel customer care for help they promise me for the solutions but after some time i received call regarding complain number that this plan is not there. Its been more than a week but i am unable get any solutions please help me . Nisha[protected] who called me first and told me about plan and convince me for porting my 2 years old Vodafone number to airtel by offering Special 549 combo 3g plan. Nauhar Saxena Senior exact post i dont know his contact number is [protected]. Anirudh Document Collection executive who collect document from me and his contact number is [protected]

I would like Airtel Kerala to restore my deactivated line. I have had this sim on the Airtel number [protected] for a long time, registered under my name by submitting all required documentation. As I fancied that number, I bought it on a premium from the retailer and now I cannot use it, I was made to understand upon purchasing it is a Lifetime SIM or Lifetime activated or the likes. I can load up the phone as required, provided the services are restored at the earliest. This has been my preferred way of communicating with my family back in Kerala from here in the UAE. Please rectify, reactivate, restore my Airtel mobile services and advice me at the earliest. Thank you,

This complaint is to notify you about a problem we are having with your Airtelcompany that we are not getting any response about our commission (payment) since from April 2013 to till date We are totally dissatisfied with your service because no one is responding our problems. As we already attempted to resolve this problem with ZBM (Mr. NAVNEET SHARMA), ZSM (Mr. YASIR MAJID) and also with our AM (Mr. Tanzin Thubwang) unfortunately, the problem remains unresolved. contact :- [protected]

I have taken the corporate plan from Airtel and my number got activated on June 28, 2013. At that time I was told by one of the Airtel representative that internet usage will be absolutely free for one month’s time. And now I have been charged approx. Rs 600 for internet usage. And the bill has been generated of approx. Rs. 724.42 only for 7 days till July 4, 2013. And I am not at all liable to pay this amount as the fault is from Airtel side of making false commitment with the customer. For the same, I spoke to one of Airtel's representative. He told me that Airtel will compensate Rs 300 of my bill. I would wish to continue using their services, only if they will waive off all of the internet charges that they have made to my bill else I’d prefer to go back to Idea network. Also, for the next month as well, I received a message from Airtel on July 09, 2013at 4:22 PM which states” Mobile internet usage for your Airtel mobile [protected] as on[protected] is approx. 23.59 MB. Charges applicable as per your usage are Rs 241.56”. Also in month of June while coordinating for this connection, he told me that internet will be free of cost for one month’s time. So, as the number got activated, I was in that impression that internet is free till 28/07/2013 and that is why I kept using internet and suddenly on 09/07/2013 I got one message from Airtel for the amount that has been charged for internet usage. This is completely unacceptable. While I got this connection, I was told that this would be a corporate connection, with a monthly rental of Rs 199, with 600 free sms per month and free internet. Post which I got my first bill which was unbelievable. I was happy with my prepaid connection and the only reason I agreed to take this post paid connection was to lower down my mobile expenses, however, it looks like am cheated with false promises after I had a word with the customer care department. I am told that none of the above deals were a part of the plan I have opted for. Also, this isn't a corporate connection either. I do not have 600 sms, neither do I have free internet usage. This is unacceptable from a reputated brand like Airtel fooling their customers with wrong and false promises. I would appreciate if a waiver can be raised to waive off the charges for the internet use as it was a wrong commitment made to me which I was totally unaware of. Also i dropped an email to Airtel for the same but there is no response as yet. I have clearly stated to them that If this issue is not sorted out I am willing to approach the consumer court to fight for my rights but there is no way am paying for these illegal charges. I am mentioning twice a time here, and still my issue is not resolved. Nobody is responding. Its still on the same status. Although i have reached you thrice a times and atill there is no action made. Could you please look into this issue ASAP as these airtel people are harassing me. herewith am attching the email that one of airtel representative sent me and false commitment was made by from their end.

Hello my airtel mobile account no. [protected] due to long out of station my phone was disconnected one a call from airtel and they say for outstanding payment, i given the payment of Rs. 5400/- and they mail me no due letter from mail id New.[protected]@in.airtel.com and they told me your phone will be start in three days but after 8 days our phone not start nor they replying my mail. i write to nodal officer delhi and send all the mail and other details but they also not replying me. now i called to customer are and given all update but they say, phone is disconnected. please help where i can approach. otherwise i will approach legal consumer forum and court. Regards V Singh

I am very much frustated with cheap & poor service from Airtel customer service / technicians. ** there was no need of Antenna change, they made me paying for that. ** set up box changed 3 days back but swapping was not done & till now it is giving error that the card inserted needs to be changed (error 14) ** from last 3 weeks Dth not working & deduction from Dth account is very much on.

On Wednesday at 8:30 i hve done an easy recharge of 399 for blackberry internet plan. After calling the customer care i found out that they have activated my std plan not the blackberry plan and they told me that you have to type BB from your mobile then you would able to activate your plan and through easy recharge you cannot activate like this. So i asked them to shift my plan and they said we cannot do the same. I request the executive to change my plan as this std plan is of no use of me and my main aim was to have the internet plan otherwise my 400 rs would go waste. Then the executive passed the complaint to an senior manger, he listened and told me that we will activate the internet service as you said in 24hr but please till then do not call from your mobile as the other plan is already activated and he told me to not to repeat the same mistake again. I didn't call to anyone from my mobile for 24 hrs. After that on Friday at 12:30pm i called the executive again to know the status of the problem but after listening they said we will be transfering to your call to the senior manager and they disconnect. This happen to me 3-4 times and i am not able to talk and discuss my issue to anyone. Now i am not able to connect to customer care of airtel by using 198 and 121. As i feel they have banned my number to not to take my calls. This is highly disappointing as i m using airtel since 2005 and today m really regreting to have this connection as no customer satisfaction and no customer service is there. For 400 hundred Rupee airtel is doing such things, this is unbeliveable. My whole family is using airtel and being a loyal customer i never expected such service. I kindly request you to please solve my problem.

I have paid deposit of (Rs.300/-) for converting my [protected] prepaid number to postpaid. Representative from impression marketing came at my residence for taking deposit and collection of document On 12 September 2013 but did not gave receipt by them, so i had to visit impression marketing office to collect the receipt. They told that within 48 hours it will get converted, But yet not converted in postpaid, So i once again gave my documents at airtel goregaon east gallery, but they told that my number [protected] and request is blocked by impression marketing so i cant convert my number [protected] into postpaid and i tried calling the executive of impression marketing (Prachi [protected] / [protected]) they are not receiving the call by me.

I purchased a 4g sim and a dongle from an airtel sales representative on 19th of Sep. He said that the activation will be done in maximum of 3 days. It has been more than 7 days and even the address verification is still not. If I go to the Airtel office (Vidyaranyapura, Bangalore, Karnataka) and ask them to return my money, they behave very rudely and refuse to take the device back. I have called more than 5 numbers and everybody redirects to some other person. On 23rd Sep, when I again went to the office to check the status, they say my details are not found in the system. This is insane. Name of Airtel representative who sold the device: Roshan, [protected] Other numbers that I had to call: [protected]/02/03/04/05 My Name: Praveen, [protected] Address: Vidyaranyapura, Bangalore Karnataka

This is to bring to ur notice regarding my airtel postpaid no. [protected]. I was having a 2 years advance rental plan on this no but without any information Airtel has migrated my no into a another normal monthly plan. I was trying si hard to contact the customer care but they r keep saying that company has withdrawn this plan so we converted into ur no in a normal plan. Please help me out so that I can get my earlier plan which was valid for Feb- 2015. Regards Suraj #[protected] #[protected]

irresponsible attitude of Vishal Madhukar from Corporate Sales has led us into a lot of trouble. This number is being used by our CEO and we had contacted Vishal when the CEO was in Turkey and wanted a data pack plan for international usage. we were given the details of the plan and the same was activated in time. Later when we got the bill, we saw that despite the rental for the plan being charged, the free usage was not provided for. We were overbilled by Airtel. We have been in touch with this gentleman since more than 10 days now and looking for a resolution but to no avail. He is most unhelpful and rude too. Need a reversal of all extra amount and an apology for such behaviour.

due to wrong calls itis very difficult manage my family please send me onemonth call details from[protected] to[protected]of my number is [protected] and save my family. an iam vey thank ful to u. this is prepaid mobile connection since 5 years name as dattakumar deshpande no=[protected]; thanking u dvdeshpande {another airetel mobile number is [protected]}

Hi .. airtel presence .. what was the exact email id o[censored]rs .. I have mailed nearly 10 mails .. no response from ur side .. then why ur posting Please share the required details with us at airtel.[protected]@in.airtel.com I mailed to this mial id airtel.[protected]@in.airtel.com, Airtel.[protected]@in.airtel.com no response .

Or You ppl will wont reply to any mail ..
Let See ...

Iam the cutomer of airtel postpaid .27th of july i have take a new no of airtel [protected]and my alternate no is [protected] but it is not activate still now .airtel company not giving my security fees rs 250 nor activating my no my new sim card no is Sim no[protected]h2

ID NO.-[protected] Anita Sharma
My Airtel Digital T.V. recharge last year from Rs.2201 up to Nov. 2013, But your Ujjain costomour care centre – Scorpians tele media 36/5 Shanku marg, freeganj Ujjain, s MR.Nilash Panwar Has Use my phone no. [protected] And cast Rs.13.28. His behavior is not good . He haven’t done recharge of my airtel DTH .and do not give any reciepets

I am writing to you to bring to your attention on my Airtel Broadband connection - [protected] which is not working for almost 2 months now. My Airtel broadband connection was not working starting 21st July 2013 and I registered my first complaint with Airtel Customer care - Complaint No : 35928598. The engineers had come to repair and resolved on 24th July 2013. However, I faced the same problem on 27th July and the complaint number is 36235058. Everytime the reply I got from the engineer was "the link is down". This issue was resolved again on 29th July 2013. This was happening consequently after that and below are the complaint numbers registered: [protected] Raised on 30th July 2013 and resolved on the same day. [protected] Raised for cancellation as I was frustrated with the service. After which I received a call from Airtel to give one last opportunity to rectify the issue permanently. I did agree. [protected]rd Aug 2013 - Issue occurred again and complaint registered for broadband not working. This was again rectified on 6th Aug 2013. Again the issue reoccurred during the last week of August 2013 and I directly contacted the engineer to help me with the same. He mentioned that the issue is because of the modem and so I went ahead to purchase a modem on 6th Sept 2013 paying Rs.2150 from “Indira tele Communication and Electricals”. I thought the issue will not occur again and believed it is gone forever. It was working fine for a week and after which I tried connection on 18th Sept I understood it is not available again. I called the customer care and was told that it is a mass outage in bannerghatta area because of rains, 800 lines are down and the broadband will not be available till next day 9am IST. When I asked them why there was no intimation to the customers, I was told that this is unplanned outage and hence there is no communication. Again when I tried logging in on 19th Sept, I understood the service is not available still. I went ahead to file another complaint on 20th Sept with complaint number[protected]. An engineer had visited and he mentioned that he would like to observe the connection for 2 days. But again on 21st Sept it was not working, so I had asked them to reopen the same complaint which is not addressed till now. I am using various airtel service for many years and i am totally upset with the service I am getting for this issue. They are not able to provide me with a permanent solution to this problem and I had also invested Rs.2150 on getting another modem which did not make any sense now. I was also repeatedly calling the Customer care on almost on a daily basis which is frustrating. I request you to take this on high priority case and take necessary action. Airtel User