Airtel Complaints & Reviews

hi
Sir/Madam
I would like to inform you that airtel mobile prepaid service doing the same thing
i.e. deducting the money form mobile prepaid Account.
It is second time they deducting 1.5 Rs regularly.
Here I want to inform you second time i am completing same thing.
So take immediately Action as possible as.
Thanking you.

I called up Airtel customer care to activate internet plan - 99 INR pack which generally gives 1 GB of free usage(2G data) in the last week of billing cycle.
I wasn't informed that the plan is charged pro rata basis.
I didn't get any message regarding the plan activation to my registered mobile number.
I wasn't informed on how much free usage is available and how much i'll be charged for that month on internet activation.
And so i browsed internet and consumed around 600 MB in initial few days.

When i saw the bill, it was 4300 INR. When i asked customer care, they replied that i crossed free usage which is around 200 MB, which is never intimated to me on activation and the rest 400 MB of 2G usage is charged at prorata basis which is around 4k.
Atleast i expect that when i use all free usage, an intimation should be sent to user that additional usage will be charged at prorata basis, which is never the case.

Over all a worst experience with Airtel customer care, and had to terminate mobile services from the provider.

Airtel is saying that my mobile no. [protected] is not registered with them. Someone named (Jagdish) has transferred my number to his name with the help of a retailer Abhishek Kumar (mob.- [protected]) living in Ajmer and ported my number to vodafone. Right now he is using it without my permission. I am feeling helpless. Please help me.

Regards

Rameshwar Lal
[protected]

i recieved a fake call from unknown person that i won 100,000 he tried to threaten me on such case to give my full account information ,this is the no.[protected]. PLEASE THIS COMPANY SHUOLD TAKE ACTION ON KIND OF PERSON iwas almost collapsing.

I recharged my mobile twice for Rs.150/- on 8.5.2013, but both transactions were failed but the required amount is deducted from my bank account but the Airtel page loaded saying "We are unable to process your request at this time. Please try later" and I check my phone but no recharge had been received. 300 got debited from the bank and the account did not get recharged.
I made following 2 recharges from my SBI account through internet banking but not credited to the mobile no +91 [protected].

First transaction

Date 8-5-2013
narration TO TRANSFER
INB Airtel AIRTEL_RECHARGE paym
Ref. No. MSBI[protected]IGI2620145 TO [protected] BILLDESK TRANSACTION A
Debit 150.



2nd transaction

Date 8-5-2013
narration TO TRANSFER
INB Airtel AIRTEL_RECHARGE paym
Ref. No. MSBI[protected]IGI2615813 TO [protected] BILLDESK TRANSACTION A
Debit 150.

so that you can check it ... i want to know that where is my money had gone.i want my money back or recharge my mobile.

Hi,
I had purchased an Airtel DTH SD Set top box and subscribed to a South Super Value pack plan on 3rd May 2013, through the Airel website and made an online payment of Rs. 1790/- I got a call from the web sales team that payment is received and the installation will be done on the same day. No one turned up till late evening. I waited for another two days and called up the customer care, who informed that for online payments it takes 24-72 hours for installation. Till evening yesterday 7th May , no one called up for scheduling installation. I called the customer care to follow up. After several back to back calls, they said it will be taken forward with back end team. I finally got a call yesterday form the installation team asking when is the convenient time for the installation. I requested them to do the work same day (yesterday) itself. Then I was told the technical person is not available and installation was re-scheduled to today morning 10 o' clock. As expected, no has called till now and the number from which i got the call yesterday is "busy" or my call is forwarded every time i try to reach that person.

My customer Id for the DTH: [protected]. Transaction Id for the online payment: 325126.
Please help.
Thanks & Regards
Neeta Kurian

I recharged Airtel dongle on 6th april,2013 for 749 rs online. This plan is 3G recharge with validity of 30 days. After recharging when I try to connect to the internet , it takes lot of time to load a page. Speed is around 30Kbps to 50 Kbps which is less than the 2G speed. I have called so many times to Airtel customer care. All I got was the false assurance of fixing the problem in 3 -5dyas every time i called them. They admit that some server is not updating the online recharge amount. But they are not taking any action on it,though they are telling they will get back to me within an hour but nothing response I got till now.
Below is my dongle number[protected]. Can you please tell me how to get my money back as the month is over still I am not getting good speed.

I have already sent so many complaints to [protected]@in.airtel.com,nodal team, appellate team and platinum care aritel which are being
completely ignored for more than a month. Those were regarding "my fair plan usage calculation" and "wrong DSL Number shown in the smartbytes page of mine". ..

Account Details(Chennai, TamilNadu)

Plan : Rapid 175 GB (Rs. 2599 - 8 Mbps till data transfer
quota. 512 Kbps post that 175GB)
High speed data limit : 175.0 GB

Complaint 1 : I have attached the pdf of "unbilled usage details" for my
broadband account generated by airtel system for the last month (26 Mar 2013 - 25 Apr 2013) with the mail to airtel...The Billing cycle ended on 25 Apr 2013...I have highlighted several time spans in the atttached pdf where unusual and impossible data units were being calculated by airtel system...

For example : The time span between Wed Mar 27 17:51:21 GMT+0530 2013 and Wed Mar 27 17:55:26 GMT+0530 2013 is just 4 minutes 5 seconds...For that time span, the data download calculated by the system is 2.13GB which is impossible...There is another time span of 26 seconds, for which the data
download calculated by the system is 4.77GB...(Note: Maximum speed i can get is 1Mbps for downloading files or for any video streaming)...

There are several such time spans where the data usage calculations are unusual and impossible in the attached pdf...I have highlighted only very few of them in the pdf...

Due to the miscalculations by the system, my airtel broadband exceeded 80% of data usage in just 15 days(i.e.12 Apr 2013)...I tried contacting customer care and they did give me irrelevant and irresponsible answers...I sent a mail
regarding this issue on 12 Apr 2013 to [protected]@in.airtel.com and they did give me a formal reply that my problem has been registered and will be addressed by 13 Apr 2013...I sent several mails then to nodal team, appellate and platinum care airtel and most of the replies were nothing to do with my problem...

I had no other option and purchased a "Smartbytes pack Built in Data Limit: 25 GB" for Rs.799 on 16 Apr 2013...The data limit went dry on 24 Apr 2013
again...I purchased a "Smartbytes pack Built in Data Limit: 5 GB" for Rs.299 on
24 Apr 2013...And the data limit went dry in 6 hours...

Complaint 2 : On 18 Apr 2013, I tried to check the data usage through smart
bytes page (the url is http://www.airtel.in/smartbyte-s/page.html)...The page
showed someone's DSL number in the page. I did refresh the page and my correct DSL number had been displayed...I have attached the screenshot with the mail...

Complaint 3 : My billing cycle ended on 25 Apr 2013 11:59 PM) and
my High speed data limit has been restored to 175GB...I turned off the modem that night and went to sleep...I woke up in the morning and checked the smartbytes page and the balance remaining is 168.8 GB...How come it is possible for a turned off modem to transmit 6 GBs of data....It is really frustrating to see that the Balance quota has been dropping so rapidly without doing anything from our side....

I have the unbilled usage details pdf with me and the screenshot...If someone can suggest me a legal way to handle this issue, i will be really happy...

Sir/Madam

This is to notify you that myself Mr Susanta Das having an Airtel Ph no. [protected] do make a recharge of Rs 149 which is an 2g unlimited data pack for airtel and as per the terms of the pack an aforesaid speed of 256 kbps till 2GB and thereafter a minimum speed of 40 Kbps is to be provided to the customers. I have made a recharge of the same on 30th of april 2013 and have completed the usage of 2GB and than the problem began like i am not even able to surf the net i,e the condition of the speed is so worst i even cant open the google page forget about any download.

Please take a note of the matter as i am not able to call the customer care helpline of Airtel even to report the same. I have a project to complete and as i have rechrged wid Rs 149 i want the company to provide the minimum speed else return me the Amount of Rs 149 so that i can transfer my plan to the best network available in town.

Looking forward for an positive feedback and strict action the company.


Regard's

Mr. Susanta Das
[protected]

actually i made a 3g recharge of of ₹655 on 4th may 2013.but i am not getting the 3g speed and from past 3 days i am calling helpline number and every time they are giving a complain number and they told me TAT is 24hrs but till now i did not get any anything and when i call today they are telling there is no such complain regrading that. so please do the needful because of these i suffer a lot and they (air tel) are not giving proper response to me .
the following are the details of my previous complain :
*Namaste!Thank you for contacting us.Hope the concern related to your airtel mobile [protected] has been resolved to your satisfaction.Your Ref.no.is CADCN[protected] registered on 06-may-2013 20:30
*Namaste!Thank you for contacting us.Hope the concern related to your airtel mobile [protected] has been resolved to your satisfaction.Your Ref.no.is CADCN[protected] registered on 06-may-2013 21:54
*Thank you for contacting us. The Reference no. for your airtel mobile [protected] is CPCRF[protected], registered on 07-may-2013 21:24

I got a recharge for the 3 GB data Plan on my Airtel number on May 1 2013. Even after activating a plan my internet speed was extremely slow. I raised a complaint for the same on 2nd May 2013. The airtel got back to me saying it was resolved, which it wasn't and the speed remained slow. On 6th May 2013 I raised another complaint for the speed and the executive told me it would be resolved by evening. I checked my account balance in the evening I had about 767 MB left. Then Monday morning I get a message saying my 690 MB of data had been deducted. I called the customer the whole day but my calls were not answered. I finally got through to one customer care executive today (7 May 2013) and he informs me that there is no plan activated on my phone which is ridiculous. After minutes of arguing the man decides to check the customer database and agrees yes there is a plan activated. He then offered me a measly INR 100 recharge as calling balance, which is unreasonable because I want my 3g data that I lost back. When I asked him to forward my complaint to higher authority else I would have to pursue it legally. The executive then cut the call on my face. Airtel has been harassing me for days now! I demand my money back.

I am using Air tel Digital TV for the last three months. I am really fed up with the Air tel Dish TV service. When I call the customer service he/she say 1 min sir &immediately cut off the off (What a service by Air tel Tamil Dish TV customer care) my Air tel Registered id is – [protected]. Last march I had 33.00 Rs balance. So I planned to recharge my account to watch IPL cricket match. I recharged for 200.00 Rs on[protected].during the time of recharge my TV switched on. Later I checked in my TV its saying that you have balance 33.00 Rs. I don’t know where the amount 200.00 Rs went to. Immediately I called the customer care guy form my registered phone he is repeating the same you have 33.00 Rs balance. I called them again from unregistered mobile phone. Customer car guys saying that u have 200.00 Rs balance.
Now friends tell me how we can we believe this Air tel Dish TV?
About Digital TV.
I don’t know what is the resolution for my 233.00 Rs.
Friends, If you have any solution. Please help me out in this.


About Air tel Tamil Customer Care:-
- Customer care is always bluffing.
- Really so far I made more than 100 calls, no response from the Tamil air tel Digital TV customer care people.
- Customer care people don’t know how to treat or how to behave with the customer.
- Whenever I ask the complaint id for further assistance. They won’t give.

Hi,

I opted for a new Airtel - DTH connection through Airtel website on 3rd March evening. My transaction ID is[protected].

Finally after making number of calls to customer support, today the installation team came (after 4 days) and not able to install the set-up box. In addition to this, they also broke the neighbour's Airtel DTH connection. The team said, they will come back as they don't have enough wire to provide the connection. But, they never returned.

I am frustrated and called the customer support to cancel my new DTH connection and return my money. They disconnected my call. This is not expected from a company like Airtel. I would like to take this to consumer court.

Thanks,
Sesi

My name is K.Lingaraj

After repeatedly losing my mobile balance when i contact to customer Representative he told me you will get your balance within 4 hours. but i didnot get and they blocked my number to call customer representive. Airtel is still disappointing than ever.

For long time Airtel had Rs. 333/- for full talk time, but now with same amount, there's some other service (sms, internet, local call)
Using on-line recharge facility (from bank acct) I use to top-up the airtel with Rs. 333/- which always meant for full talk time.
But now Airtel changed full talk time amt. that's fine, but why this old full talk time amount 333 used for some crappy top-up?
This means each time some one want to top-up, using online service, need to cross check if there are any changes.
Airtel should have updated user about this.
When airtel can send sooo many crappy sms (related to, love, bollywood, bikini, jotishi, useless offers) why not some thing useful sms.
My complaint's why the popular full talk time amount is being used for some other mix service, which is not much useful to subscriber, airtel should have used some other amt, (e.g 332, 334, etc) for this new mix service plan.

This is clear case of misleading the subscriber using popular full talk time amount.
Thank to govt. now there's number portability.

dear sir/madam,

complaint number: PR[protected].
many times we registered complaint with customer care and supervisor but we are not getting any solution.
they self will give request number and without solving problem they will CLOSE to problem request number.

everything under control you people . WE ARE FOOLISH PUBLIC RIGHT!!!!

check our complaint history then you will come to know how many times we requested to solve problem.

Note: we are unable to contact Customer care. WHY YOU PEOPLE BLOCKED OUR NUMBER IN IVR?

AIRTEL really do not respect to customers.

they will give miss call and automatic sms will come your problem has been resolved. airtel do formality with customers . sometimes me and my friends we thing we did mistake to use MNP!!!!

Regards
[protected][protected][protected][protected][protected]

NOTE: dont send nonsense reply here send email or call customer care Okkk. we are waiting to solve problem.

example:

Namaste Mukesh,

This is to inform you that your concern listed on 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

I am writing to express my utter disatisication and complain on the services received from Airtel DTH services.
I am not sure what is the resolution time(SLA) and what are they doing to help solving customers problems.
There are many points which I would like to highlight. As I started to get the problem on 1st of May 2013 and till date 07th May 2013
it stays in unresolved status after lodging multiple complaints with Airtel DTH Cust Care/Nodal office. It's a total pain using this service from Airtel DTH.

1. I logded a complaint on 01st May 2013, Complaint no[protected]. I was given assurance that within 24 hours the issue will be resolved.
The issue was "No Signal". But at end of 2nd May, it was not resolved.
2. On 2nd May 2013, I called up Cust Care and again 24 hours assurance was given. And thanks for the consistency that the issue was not resolved.
Airtel DTH after sales is simply a failure again.
3. On 3rd May 2013, I got a new complaint number :[protected] and again the same parrot lines from Cust Care people ie. we give you assurance of 24 hours.
But not resolved. And I get an sms saying my old complaint number 30126165 is resolved.
4. Again the same happened on 4th May and 5th day , the issue is not resolved.

5. On 5th of May I get an sms saying my account is valid till 5th May 2013.I called up Cust care to extend the validity for the period I have not used.
But it was denied and told me that it can only be done after the issue is resolved.
6. On 6th May I recharged and problem was not resolved.
7. On 7th May the same issue not resolved..

I am more than happy to disconnect it but Will Airtel DTH pay me the money back for SetTopBox which is outsourced to
some sales agency called "Khushi Enterprises,Wakad,Dange Chowk Pune".

It may be that Airtel DTH is having more channels in HD or in total more channels. But Sorry to say,this is the worst DTH service in the whole country in terms of customer satisfaction.
We don't have any other option except going to Consumer Court and Consumer forums discussing on this.

I have all the evidences of follow up done with airtel service centres and service received from them. Also I tried to contact senior officials of Airtel but in vain.


Please advice on how to go ahead and taking legal action against this incompetent Satellite DTH running and cheating common man.

Regards
Cust ID: [protected]

On 5th of May , I evening i used internet and my balance was Rs 124 and after sometime i noticed that instead of deduction from 3G internet pack , the deduction was from main balance which in itself is wrong.. in this way 76 Rs got deducted , then i registered a complaint on customer care .Even after filing complaint 7 more rupees were deducted for the internet usage from the main balance.. So , in total a deduction of Rs 83 was made to my main balance.... Now , I just want my Rs 83 to be refunded back.

My service provider is Bharti Airtel Limited.
Prepaid Mobile No. [protected]
Kindly see to the matter as it is causing lots of inconvenience to me.

In my Airtel Mobile, I am getting my MMS as Text massage. Where there is a link and a password is given, but the link is not opeing. The link is like http://legacy.dwl.co.in:8080/mmcp.
And the Customer Care executives are not helping me to get my MMS.