Airtel Complaints & Reviews

Dear Sir,

Two three days back some one from Airtel Park Street called up saying there is some low Rental Plan for LIC Agents Only and the Plan details they have told me are as follows: -

Monthly Rental - 99/mnth
Free call - 500 all local call free in a month
Call Rate - A-A 20 paisa, A-O 30 paisa, Landline - 50 paisa, CUG - Free, STD - 50 paisa, SMS - 200 Local + National after that 20 paisa local n 50 paisa STD...

As from my concern plan is really good only the negative point is there is no STD free minute in the above plan.. To confirm the above plan i have asked the person to mail me the same thing.. after 2-3 days when i havn't recd the mail i have called up that person and request them to send me the mail of that plan...that time the concerned person is saying we can do the mail but in that we can only write 300 free minutes (whereas over phone they told me 500 minutes) but will give you 500 minutes for sure and rest others are same..

As per mail everything is write only free minutes is 300, whereas they promised me to give 500 minutes (this confirmed Only Over Phone)...

I know there is no written confirmation for this extra 200 minutes but still i have agreed to change my prepaid to postpaid connection..

Now the twist is next day when they have called up for the address from where the docs shd be picked up i have given my office address which is near Howrah, just after 5 minutes the same person called up and saying SORRY SIR YOUR NUMBER CAN'T BE CONVERTED INTO THAT LIC PLAN BECAUSE ITS STARTING FROM 990..

I Think this is very stupid reason because on the same they have called me and have explained the whole plan now they are saying its can't be convert because my number starts from 990????? I guess its only beacuse of less commission in changing prepaid to postpaid.. and i am not taking any new connection

To check whether its true or not i have send my person to another AIRTEL customer car to validate the actual plan they said there is the same which called SUPER GAIN PLAN but its for Individual n there is nothing that its only for LIC agent and there is only 300 minutes free and there is no scope of increasing this...

I really can't understand how can the 1st person say like this>> I guess its only for selling the maximum Airtel connections and after getting the connection i dont know what will happen..

Its better i will drop all my 4-5 Airtel connections and will go for VODAFONE cz nw they are ready to give me the same plan wit STD free minutes and also they give in written all the thing what they said not like AIRTEL...

also i would request to all my colleagues to switch from AIRTEL cz might be in future they will be the next victim..

Thanks & Regards
my email id is - prem.[protected]@gmail.com

We relocated to a different flat within the same apartment complex and wanted to shift our Airtel DTH connection. We raised the request with the call center and they told us that the shifting would be done in 3 days. Anyhow, no one turned up after 3 days and after few more reminders an engineer called me at 10:00 am that he will be at our place at 11:30 AM. I waited for him and he kept giving me some excuse or the other on why he was getting delayed. Finally since I was getting late to go to work, I left for work and asked my elderly parents to get the installation done. The engineer finally turned up and installed the dish in the middle of the balcony without any regard to the asthetics of where the dish should be put up. When my parents complained that the dish should have been put in the side, he flatly refused and was very rude in his behavior. Also, he charged Rs 375 whereas I was told that the expense for the installation would be Rs 250.

I contacted the call center again and the person at the call center was after some coaxing agreed to get this fixed. Now, another engineer comes to our place and says that he will charge Rs 400 for shifting the dish to a different location. On telling him that we have already pais Rs 375 for shifting once, this engineer then tells me to contact the same engineer who had come to install the dish. I check my phone records and found that the phone no of the person who had come earlier was t he same as the one who had come second time. On telling this to the engineer, he became bellergent and started asking for the name of the person who had come to install. Of course, I do not keep track of the workers who come to do installations and such at my place. On insisting that he should come and fix it as I had been assured by their call center that it would be fixed. This person turned abusive on phone and started threatening me. He also flatly refused and asked me to complain to the call center if I would like.

I get a feeling that the service operations of these operators are run by a bunch of rowdies who have no fear of the company (perhaps because the company is paying them peanuts), I think having such people visit our residences while we are away at work is a security threat as well for our families.

This is to share my bad experience and caution everyone about engaging with Airtel DTH service.

For the record, the mobile phone no of this engineer was: [protected] (he refused to share his name with me).
The location of the incidence is Sarjapura Road, Bangalore.

Neeraj

SIR
WHY MISS CALL IS COMING FROM UNKNOWN NUMBER

THAT IS [protected]
& [protected]

Please help
Thanks/Regards
Manoj kumar Singh
[protected]

Hi,
I have booked DTH Connection through online after conversation with your airtel executive.He forwarded a link to me to book DTH Connection.I tried to book the connection but after payment i didn't get any confirmation message.So i tried again and my money was debited twice.After some time your executive made a call to me and said "Sir your booking is done".I explained the same to him and asked him.He said "Money will be refunded".I asked him to send a confirmation message.But no mail from him.I called Customer care 10 times they are disconnecting simply without any information.Shame on Airtel.

My Booking ID:199767
Contact Number:[protected]
Airtel Executive name:TARIQ

Hi,
My name is Pratik Gaikwad. And my mobile number is [protected].
I had called Airtel Customer care on Thursday 29th March, 2013 at around 7:30pm to start GPRS service on my mobile. I was told that only unlimited plan of 199/- is available. I told them that one of my friend has recently started a 9 1 GB plan of 98/-. The response I got was all other plans have been shut down by the company. I told the representative that I need GPRS service for 4 days only and asked how will I be charged for that. I was told that I will be charged on daily basis. I have called again Airtel Customer care on Monday 1st April,2013 at around 5:30pm to deactivate my GPRS service. So in total I used GPRS service for only 5 days, yet my bill reflects that I have been charged for a month. Kindly do the needful and help me.

Dear sir/Madam
I took a new airtel prepaid connection msisdn ~ [protected]
IMSI no. [protected] on 09th apr, but still its not activate.
Dealer_Num ~ [protected], Retailer Num ~ [protected], Fos Num~[protected],
Circle~ASSAM, Zone~UA. They said it bulk connection but its my first apply. I was submitted gram panchayat certificate and four copy photos. Now I want activation or return my documents.
I had already done FRC33 .
Regards
MUBARAK ALI,
S/O NUR MUHAMAD
Vill: NIZ JURIA, PIN:782124
Dist: NAGAON, ASSAM
alt num~[protected]
email:[protected]@gmail.com

I had done an online recharge with following details:-

Mode of recharge (online/easy/paper) : Online through Airtel Website

Transaction id : [protected]/0 dated[protected] for Airtel recharge of Rs 200/- for Number [protected]

I informed the same to Airtel Gold Care Executives who failed to settle the issue. I then wrote to Airtel Live but till today they have been only replying saying : No alternate number is provided so unable to settle the issue inspite of giving an alternate Vodafone No.[protected].

The matter is pending and earlier instance after doing a recharge for the same number of Rs 110/- showing as full talk time on the website, I was credited with Rs 94/- only. The Customer Care Executives claimed helplessness in the matter.

Kindly look into the matter. Thanks
Thomas Fernandes
[protected]/[protected]

Phone number : [protected]
Registered e-mail id : aiesec.[protected]@gmail.com

I have sent at least 10 mails to the customer care but the reply seems like it has been written by a 5 - year old. I received inflated bill of about Rs. 4000 and therefore I wrote to the customer care and they said that the problem will be resolved.

But, after 10 days me and MY FRIENDS started getting calls from Airtel mumbai (Which I guess were the vasuli people) and they misbehaved and called ME a fraud. Anyway I settled my account by giving Rs.2500 and started using the phone again.

After 2 weeks, my father got a call from delhi saying that he was a lawyer and if I dont make the more payment he will file a case. Although my father is business man with an army legal consultants, he decided not to get into unnecessary hassle for such a meagre amount.

The purpose of this complaint is not to get back the Rs.1500. Airtel can very well keep that money. You guys need it more than I do. But, I now know, the difference between an Indian company and an MNC. You just want the money anyhow, you dont give a rats about your brand image and value.

I would have used airtel for the next 50 years with a monthly average bill of Rs. 2000 and would have bought multiple connection for business purposes, but just because YOU sent me an inflated bill and were NOT READY to step down and broke the code of settlement. Your company also misused my private information and called my friends and relatives. It wouldn't take me a lot of time to sue your company, but I rather invest my time somewhere else.

If you want to improve your collection processes, please contact me on [protected] or the above e-mail id. I have all the numbers form which I got the call, and the emails and the hoax names used. Or in a few years, your company would meet the same fate at KFA.

Thank you.

Hello


Myself Kapil with Airtel Mobile number : [protected]. I had activated 1GB net data on 9th of April on Airtel. Since then i am not been able to use the data because of worst connection speeds provided by the Airtel. Mostly net is not showing server failure. I have been living in area where full network coverage of airtel is available. Inspite of this the speed of the internet is very low and mostly internet connection does not occur. Due to this i have already suffered loss in terms of the time lost in connection as well as some business loss. When contacted to customer care, they do not give satisfactory answer and solutions to problem. Even the airtel customer service banned me from calling when contacted for solution of the complaint even i did not have 3 attempts. As a result i have suffered a significant time wastage from my official work. Moreover i have not been able to use the net in my laptop via mobile through Bluetooth. The speeds are very low and even i cant open even a single webpage.Moreover non-cooperation from the customer care executives of airtel had made the things more worse as i feel like wasting the money on GPRS without taking any benefit as customer.

So i request airtel as a responsible service provider to look after problem as if ,me or any other customer is not getting the services for what we paid, then it is in no sense to continue the service as well as continue using airtel connection.!!


Hope the issue gets solved ASAP as i have already wasted much time in contacting to customer care (still i m not able to contact them) as well as connecting to internet.!!

Please airtel give the improved speed so that i can use the internet facility.!!

Hi,

I am a customer of Airtel 3G Datacard (No: - [protected]) since Oct'12. I opted for postpaid plan of Rs 999p/m (6GB at full speed and there after limited speed).

I started facing connectivity and speed issues in November'12. Frequent disconnection and average speeds not more than 200 kbps (despite the claim of "Upto" 7.2 Mbps), I contacted and lodged complains with the airtel customer care several times (Complain Number - [protected], CC - Nirmal Prasad). Once they reverted, saying this issue is resolved but most of the times they closed the complain even without confirming from me.

This dragged untill January'13, without issue getting rectified. I decided to apply for dis-connection.

Immediately after raising the request for disconnection, I got a call back from Airtel, saying that they will resolve the issue withing 48 Hrs. Again the issue did not resolve. I called again for disconnection and Airtel called back saying they have identified this as a signal problem in the area and they will rectify this within 7 days. I got a call back saying that the issue is resolved.

After a couple of days I started facing the issue again. This was month of February'13 when Airtel admitted that it was a technical issue from their side and it could take upto 3 months to resolve the issue and gave me an offer to either keep the number dormant or convert to prepaid. They also promised me to give discounts on the period I faced the issue - i.e I will not be billed for the period.

I turned down their offer decided to switch the provider and hence raised a request for disconnection as well as waiver for February months bill.

The disconnection has happened but the waiver has not happened. I have not paid the bill for January'13 and February'13 demanding that first the waiver for February'13 to happen and then I will clear the January bill.

Now comes the worst part.

I am getting threatning and abusing calls from Airtel (Bannergatta Main Branch - so they say), to clear the bills. The last call I recd was from [protected] on 27th March 6:51PM. They claim to visit my office and home and hit me.

Further ahead, I have received a mail from corporate.[protected]@in.airtel.com <corporate.[protected]@in.airtel.com> on 10th April demanding that I clear the outstanding bill or else a legal letter will be initiated from Lokadalat.

Please help me and let me know is this legal? What options I have? I am happy to pay January's bill but not February. My protest is only to see if as a consumer, we are adequetly powered or we are puppets in the hands of corporate mafia.

Regards
Amit Kumar
[protected]

Dear Sir/Mam,

On last 6the of April 2013 I have recharged My Air tel mobile withe Rs.274,3g Data recharge online. But after recharging I have observed theat I am getting 2g connectivity. As showing in Air tel Recharge portal Its valid for 90 Days and thee data usage limit is 2GB in 3g speed. But Air tel is selling 2g in thee name of 3g I theink. While talking to customer care one of executive has confirmed me theat Rs.274 recharge is not 3g its thee recharge for 2g data usage.
Sir/Madam, I have recharged the same on last 6th of April 2013 During that time in following link it was showing 3g, But now Airtel has changed the same to 2g. https://pay.airtel.com/online-payments/prepaidResponse.do

Hope to hear.

Piku Adhikari.
[protected]
Mumbai

I have purchased 2 sim cards from Airtel- Post paid sim cards. I have been charged the extra amount - 183 RS. When i called Airtel customer care but no respoonse so i decided to portable my service provider to IDEA. When i have requested for portability, i got call fvrom Airtel customer care. The execuitive said thatif you stoped the portability, i will refund your amount so i have stopped the portability. He said that it will be deducted from your next bill and the amount willl reflect in your Dsicount amount.. When i have checked in my next bill nothing deducted so i called again.The Customer Care Executive(CCE) lodhed my complaint and ask me to deduct the refundable amount in the bill and pay rest amount which i did. I tought that issue is resolved but i got shocked when my next bill came. The amount which CCE ask me NOT to pay , reflected in the bill stating that pending payment. Again i have called CCE and he said it will be deducted in next bill but the money is getting increased in the evey month.

I dont know what to do but this is ridiculas and annoyed. Its really difficult to call the customer care every time for such an issue.

My mobile no is [protected].

I was having one airtel mobile no [protected], I have been charged every month for value added services I have never requested never used, In the month of October I have been charged Rs.410/ for SMS other which I try to find out but they never told nor reversed. I lodged a complain and requested to refund but I have paid the bill so they sold they don't have enough outstanding in my account to reverse, there after also they charged like vise for game club and similar other charges. Even after writing to they ombudsman nothing happened and I stop paying bills and finally they stop my outgoing but not reversed excess amount charged. They did it intentionall to extract money from poor consumer like us. I recived some phone calls but I politely asked to reverse all excess charges and late fee charges so actual amount I shall pay to you. but they never come back. I want to raise the grievences of consumr like us so people beware of airtel service, even they come with correct bill amount I shall pay to them but I also need a compensation to troubling me mentalle so more than 6 months and I claim for Rs. 5.00 Lacs from Airtel. Peole should use some other service provider like BSNL or other with whom I never had any problem in last 11 years.
My no is [protected], mail id lakshman.[protected]@sbi.co.in

I have Airtel postpaid number [protected].My bill amount for the month of March 2013 is amounting to Rs.10000/- plus approx. That is an impossible figure. My previous bill amounts haven't exceeded Rs.1500/-. The bill details say i have exceeded my internet usage. I do not accept this.
My sim was blocked without even informing me 1 week before the generation of bill and yet i had to make a payment of Rs.3150/- before the bill was generated.
Kindly help me.

My name is Arun I booked Airtel Digital Tv as on 06.04.2013 Customer ID - [protected], Transaction ID - 870349 for a rupees of 1999. After I booked I got the information which I furnished above none other response are there from the Airtel people till date they didn't provide the product and not even get a phone call till date. I called to the customer care which they mentioned in their website I can assure this is the worst customer care I ever called I called more than 7 times to 7 different people who are all repeating the same answers which is utterly useless. After a long wait some people will pick the call and they will ask my customer ID, transaction ID and phone no..... etc., then they will say we will connect to the technical persons please be on the line more than 3 min the phone will be in hold then it will automatically went to the main menu welcome to the Airtel customer care press 1,2,3 etc.,

This 7 times when I call to the customer care I never spoke to a single technical person which means there is no technical persons in the customer service. They are running a customer care with people just to say we will transfer to the technical persons, even though their website doesn't have any options to register or inquire this kind of inquiry the website is totally designed for getting money with a convenient way from the people if they got money they left the customer unnoticed. 5 days completed still there is no response about my Digital Tv after I spoke several times to customer care for past 2 days still nothing happened.

I decided to quit all my Airtel services and I want to punish this kind of irresponsible sector who thinks public can't do anything against their careless activities, they cut the service very next minute if we didn't recharge then why should a customer wait for 5 days? Which means they have a standard but when it for customer they say sorry for the inconvenience this should not go further. This kind of customer cares should be checked by the Government whether they have adequate technical persons are there or not and need to take severe actions against them to not do it again and again.

If they can't achieve what they promised why should they have to be here. The government should banned this kind of fake report providers from the service. They promised me the product will be delivered with in 24 hours. 5 days fully completed not even get single phone call from Airtel.

Please take a severe action against this kind of providers for further improvement of the country


Thanks & Regards

Arun.A

I have taken a new airtel dishtv connection few days back .
Guys who came for installation , were too pathetic to hear anything . They didn't even gave the demo .
After they installed the connection , it didnt worked. everytime the connection got lost . I have been calling the technical people , but they dont hear again . Instead they talk rude...hopeless guys...

Dont ever make a mistake of taking airtel connection..Its waste of money ..
POOR SERVICE BY AIRTEL

CHEATERS AIRTEL

Dear All,

I request every one not to go with Airtel for any of their services for god sake. We have taken an Internet connection and they have served a faulty modem which is not working from the day one. We called them atleast 24 times in the last 4 days. Finally one guy visited our office who did not even know how to use the computer. Then we again called the call center but they didnt respond and then today one guy came to our office just to sit here for an hour. We have lost about 4 lac in the last 3 days because of their negligence.

Good thing we have done is, we have gor the call recording of all the coversation we have had with the call center and so called employees of Airtel.

Hence, after discussing with legal adviser we have come to a colcusion to file a law suit against Airtel and their employees and to claim all the business loss we had because of their negligence.

Therefore, I request all those who has the similar problem with Airtel to join us so that we can teach this cheating company a big lesson.

My Airtel Account no is [protected]
My Contact no is [protected]
My Airtel User Id is [protected][protected]@airtelbroadband.in

Regards

Avinash

i have got this mail regarding non payment of airtel dues


the following is my grievance:

i vacated my house in October in rajendra nagar where i subscribed to the airtel broadband in mid october. i called 121 in mid october for cancellation of my service and was told that my request was being sent by the customer care executive. my phone number was [protected]. However i was at fault at not pursuing my request further as i thought the cancellation would be done. i moved out from delhi and now im in hyderabad since mid october. So my phone number and contact address has changed.

All of a sudden i have received this mail from the cureman threatening legal actions.I called the cureman named Amit in the attachment sent to me. He told me that repeated message was delivered to me via mail,post and telephonic calls very frequently. He was however not attentive to my grievance.
the following is my case
- the airtel due received is a whopping 4766
- Since october this mail was the only communication i received . Since obviously my phone number and address has changed i wudnt have responded to their calls.
- Why was my bill continued even after i didnt pay nor use for so many consecutive months.
- the cureman told me that even personnel were sent many times to the house. But did the information that i shifted that place not reach the airtel office. And even if it did not, the broadband billing for successive months was still continued.(monthly charge of approx-1100)
- on saying this the cureman told me that even repeated mails were sent to me regarding the same. But when i asked him to remail me the copy of those mails which he could not. This is the because this is the only communication i received via mail for the first time.
the fact was even after non payment and no response for a month, the bill was still continued for several months knowing well that i still didnt use the connection(since personnel were sent to the house enquiring abt me wudve known that i vacated), tells me that there was a attempt if not deliberate to inflate the dues bill and push the burden onto the consumer.

As a civil servant I do accept that i was at fault at not persuing my case for cancellation of service. This is the third airtel connection i had and was always satisfied with the quality of service or the customer care rendered.In fact, i have been planning to take another airtel connection in hyderabad. But i would ask the Airtel office to Kindly differentiate between a bonafide error and malafide intentions of the consumer. Also if you look at my timely and prompt payment over the years of the respective connection, you will understand that i have always been a sincere payer. Hence i would ask for atleast partial remission if not full of the fees .

i have faith that the airtel office would look into my case with due diligence.

regards,
krishna chaitanya
dkchaitanya.[protected]@gmail.com

the following is the mail i got

To
Krishna Chitanya
P10/16 4/11 Top Floor Old Rajender Nagar Near A Garwal Sweet . . 110005
Delhi

Del No - [protected]
Account id - 16613663

Dear Sir / Madam

Sub: Outstanding Dues on your Airtel Mobile.

Ref: Del No: [protected] Account No: 16613663
We have not received a response to our Previous Tele-calls/Field visit & Letters
Regarding non –payment of bills towards the above said account for a net outstanding of Rs4766/-

We must now tell you that we expect payment to be made immediately. If payment has not been received immediately we will pass the matter to our solicitors with instructions to commence legal proceedings. This will be done without further warning to you.

Please make the payment in favour of M/s.Bharti Airtel Limited –Telemedia Services A/c: 16613663by cheque/DD payable at Delhi NCR or by cash/credit card. If you have already made the outstanding payments prior to receiving this letter you are requested to furnish us the proof of payment to avoid further action.

If you have any queries please do get in touch with our representative Amit Mobile Number - & Pramod Mobile No-


For any further clarification please contact the Airtel Office,


Thanking You

For Bharti Airtel Ltd.

Authorised Signatory

This is Computer generated Letter and does not require any signature

My fone SIM expired on 3rd of this Month, and I have been trying hard to get it back. There are ways I am sure, but no one tells me exactly what has to be done.

I have mailed AIRTEL PRESENCE, AIRTEL CUSTOMER CARE and even your NODAL OFFICER in mumbai but to no avail.

After 3 years of brand loyalty, what I get today is 7 days of complete disconnect from my fone.

You have so many numbers, so many teams. You also have figures to quote that you are the best. So then why is it that a customer has to almost beg you to get simple things done?

All that i want it extension of my SIM validity, or atleast the EXACT PROCESS to be followed to do the same.

Kindly do the needful immediately, if you truly are the brand you claim yourselves to be.

My details are
No: [protected]
Circle: Maharashtra&Goa

Thanks,
Shrinath

Dear sir,
I took a new airtel prepaid connection msisdn ~ [protected]
IMSI no. [protected] on 09th apr, but still its not activate.
Dealer_Num ~ [protected], Ret Num ~ [protected], Fos Num~[protected],
Circle~ASM Zone~UA, 59109 Done 59110 Done,
Regards,
MUBARAK ALI,
S/O NUR MUHAMAD
Vill: NIZ JURIA,
Dist:NAGAON ASSAM
alt num~[protected]