Airtel Complaints & Reviews

Airtel Prepaid — balance detect without active any service

I AM DEEP MISHRA MY BALANCE DETECT WITHOUT ACTIVE ANY SERVICE.
NAUKRI KE LIYE 10 RS & 1.5 CRICKET KE JO 100% GALAT HAI

Airtel-Prepaid — SMS Service

I have prepaid Mobile No. [protected] and recharge for Rs. 36/- to get 1000/- SMS Local & National. I received transaction ID[protected] in which 1000 SMS Local + National was mentioned. But the amount was deducted from my balance whenever I sent National SMS. I called customer care and asked the problem. He told that the plan has been lapsed and I would get only Local SMS.

The terms & conditions of service or plan can not be changed once it has been paid for the service and for the particular period. I had recharged for the national SMS only and I could not get the benefit of the plan. Hence the amount Rs. 36/- must be paid back to me once I was refused for the service.

Namaste Subhamaya,

This is to inform you that your concern listed on 13 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Subhamaya,

This is to inform you that your concern listed 13 Apr 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Subhamaya,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste (vidsd16),

This is to inform you that your concern listed on 13 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste(vidsd16 ),

Further to our discussion dated 13 April 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste (vidsd16 ),

We would like to inform you that your concern listed 13 April 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Bhaskar,

This is to inform you that your concern listed on 12 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Uday,

This is to inform you that your concern listed 12 Apr 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Uday,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AirTel — Unwanted Messeges

I purches new prepaid simcard from Airtel&Activet.Next day lots of Commercial Messeges Started On My Mobile.For Unsubsrieb them i lost my bal.EvenAfter That Services doesn't stop.
i make Call ti 121 but no Coustomer care asso. Attend Me For complents.

AirTel — Receiving unwanted messages

I have been receiving unwanted and useless service messages from airtel,without permission they are deducting money from my account...please help

Namaste Padmanabhan,

This is to inform you that your concern listed on 12 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste(padmanabhan.g),

We would like to inform you that your concern listed 12 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AirTel — Wrong information given by C.S.R

I had called your Customer Care regading your tarrif plan of Rs49, I have Already existing a plan of SMS package in which Rs2 deduct and there is 1 paise SMS, I specificically asked your Exicuteve If I have one plan with me can I take another Plan, He told me you can use together this plan, I asked twice or thrice can i use both Plans together he said YES..!!!
When I Haven activate your tarrif Plan Of Rs49 on 06/12/2008, the service of SMS package has been deactivated from my number, I called your Customer Care divison regarding the same & get the revert that I didn't do any conversation regarding SMS pack..

Please look after this & Update me for the sameASAP.
My contact Details are[protected]

Namaste Mr. Gupta,

This is to inform you that your concern listed on 12 April 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Namaste Mr. Gupta,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel DTH — Stay away from Airtel DTH-Worst services

I am facing audio complaint with Airtel DTH for more than one month.No audio for none of thechannels, I am using HDMI input. Customer id is [protected].

Please refer below Service request numbers:6773818, 6709414, 6157201, 6046021, 5992564, 67171636, 6800141. Every time service executives visit my home and tell different things. Initially they started with cable, they changed. Then said settop issue, put new one..then they said TV issue. I call TV service exective they verified and told no issue with TV.
Again Airtel started the same series again...one day they tell Cable, next settop box...

From last February '11 onwards I have this disturbances, still they debting from my account . Other wise please let me know whether Airtel set-top box will support HDMI output or not...If not, I can throw this scrap and go with any other DTH provider.

Also I want tell about Airtel customer support executives...two times they disconncected my call after hearing all these histories...this is the my first experience with any such cusotmer support cells.

This is the only experience with me or Airtel Service is always like this ? My humble request to public is to stay away from Airtel Products...

I am getting the same response from Airtel DTH. They are the most pathetic service provider out here. They have oursourced all their work to some cheap vendor and there is no response from them.


Cust ID : [protected]



Hi Team,

Your service is one of the most crappies and pathetic service I have come across. I have logged a complain for my Airtel DTH on 2nd April 2011, the day there was final match of World cup. All of sudden the DTH stopped working and this is not the first time this has happened. I have logged many complains from that day and till now I have no resolution for it. Every time I make call to Customer care they tell me that it will be resolved by tomorrow. If I ask them to handover the phone to their supervisor then all they do is to disconnect the call. I think its complete hopeless case.

Would request if there is provision to return the Airtel DTH device and get some money back. If that is possible then please do update me about it. I will my service provider changed as soon as possible.

Namaste Neeraj,

This is to inform you that your concern listed on 12 April 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Namaste Neeraj,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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AirTel — missed call

sir i am got an call from this number [protected] un wanted and speaking bad words and giving some mind torcher plz take action as soon as possible.

Namaste Mr. Singh,

We have made a note of your contact details, Our team will contact you soon to gather the more information's to resolve your concern.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Seshu,

This is to inform you that your concern listed on 12 Apr 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Seshu,

Further to our discussion dated 12 Apr 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Seshu,

We would like to inform you that your concern listed 12 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Air tel - GPRS service — GPRS service

sir/ Madam,
This is regarding GPRS serivice that airtel has provided to you.

Once we send SMS to 121 as "AGPRS" to 123, we get SMS saying your GPRS service will be activted within 4 hrs. But actually it starts after 1 full day and which is totally fooling to me.
Also when we send SMS to 121 as "DGPRS" to 123, we get SMS saying your GPRS service will be deactivted within 4 hrs. But actually it starts after 1 full day after. so i am not responsible for extra pay but still i have to pay for it.
For this case, i also talked to call center but it will not affect to them. But finally i have to suffer. Also i demanded for a report mentioning, time difference between when i send SMS as AGPRS and whwn i send SMS as DGPRS, they are unable to provide it.
So i want this report and action plan for not avoiding this fool to me.

Dipak

AirTel — Charge for GPRS

Sir,
Without my demand and knowledge, they start gprs service at my cell [protected].and start charging 600+12% every month.I never checked
my bills.I came to know after 10months. I never used gprs not even for a minute.Earlier, they commited to refund 3000+S.Charge, then 1500+
Now they refund only 500+S.C.
Please look into the matter and hepl me.
I will be highly obliged.
Thanking You
K.D.Arora

AirTel — GPRS service

Hi,
I am facing GPRS problems in Airtel.I already given many complaints regarding the GPRS problem, they are simply holding the complaints 5 days after that the are sending the message as your concern has been resolved.But my concern is still same like that.I am staying.This is shame to Airtel and there customer care exc'tiv are not able to give specific reason and answer, they talked very rudely. My cell no. is [protected].

AirTel — Airtel gprs service

Airtel cut money from a/c before it activated gprs service. in my case i was using blackberry 8110 and customer support assistant infromed me that blackberry is good for gprs and i activated. i got a message that automatic configuration is not supported. when i call support they said you have to come to our place to do that. it was 150 km. i asked for refund. one support assistant said there is no way we can refund and we will fix your problem in 2 days as there is a ticket. i called another day and support assistant talked to me rudely about refund and said who told you to use blackberry. so funny statement. i called third day and i got my refund. support assistant was nice person.

my point is support assistants are not well skilled and they donot know how to talk to customer. I have very bad impression on airtel and disconnect and use BSNL. there is another issue i triggered that if your support call picked up three times then it wont go through. it will just drop when you enter 9 for customer support.

i just wanted my gprs service activated in my blackberry 8110 as it is used earliar in my nokia and other phone

Namaste Mr. Gaikwad,

This is to inform you that your concern listed on 12 Apr 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Gaikwad,

Further to our discussion dated 12 Apr 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Namaste Mr. Gaikwad,

We would like to inform you that your concern listed 12 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AirTel — activate to new sim

i have loss my mobile phone &my post paid sim ([protected]) i get now new sim from airtel office new sim no is[protected]f but new sim is no activate now , plz solve my problem

Airtel Sim — NOT ACTIVATE

I got a airtel duplicate sim from airtel customer care siliguri on 20 Apr 11 at 1600h. as per their policy after 4 hours it should activate. but today 23 Apr 11 it not activate. i call to customer care they said it is not their task..... what can i do....

registation failed to day also 25/04/11

Namaste Mr. Ali,

Further to our discussion dated 12 April 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Namaste Mr. Ali,

We would like to inform you that your concern listed 12 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AirTel — no recharge talk time credit

I have a Air Tel prepaid connection on my mothers name since a long time about 3 years which was purchased in punjab.
My mother has been telling me when she recharges the phone with a particular amount sometimes the recharge fails
and somtimes she gets the talk time which is very very less( for Rs.100 recharge the talk time is of Rs.10). this has happened
many many times.
Today I got it recharged at Rohtak Haryana from- Malik Communications, Power House Market, Rohtak Haryana for Rs.50 and the talk time we got is of Rs5.50 only. I got it recharged by the so called
'flexi' method (which the dealer was eager to use). I asked her for a coupon, she said it might not get recharged
the other method(?flexi) is better.
Transcaction Id is done on 14/02/09 at 05:17pm.
The balance in the phone is Rs.03.22only.

I want to know when I am paying Rs50 I am not getting any talk time I sould get at least a talk time of say Rs.45.
Why is Air Tel looting the poor customers.
Please have it sorted at the earliest and I should be given the service for which I have paid.

That is nothing, I recharged with 500 rs and lost the lot. I said to the in the shop for full talk time with no time restrictions.he sent the recharge with one month's time restriction, in other words, must use the phone to make sure the call charges within the month must exhaust 500.

Airtel — recharge matter

my mob. no. is [protected]. i got a sms from airtel on 29/11/2010 if i recharge my mob. with rs. 32. i will get rs 32. first day rs 25 and 2nd day rs 7. but till date i have not recieved rs 7. i talked with airtel customer care 4 times . 2 time they said servor is down and two time they give me complin no. CBNRA[protected] and second isCBNRA[protected]. but till date i have notrecieved my left balance. i am claiming airtel that airtel makes fauls commitment. so plz. take is seriouslly.

WITH REGARDS
M.L.DADHICH

UAS — Non credit of recharge amount in very poor service

Dear Sir/madam

Myself Raghavendra,K and my airtel mobile no is [protected]. To this no on 6th of march, 10.15 pm currency of rs 99 recharged but i got only rs 10 and my tariff plan also changed (from 1 p/s to 1rupee/min). Earlier i was getting full special talktime for the same. Regarding this issue i spoke to customer care executive twice (request reference no CMBNR[protected]) and they promised that my no. wil switch over to old tariff plan and the full special talk time availble to my no. by by march 10th (11 am). But till now the problem has not yet rectified. Now i am not able to contact customer care executive from my no. If they provide this type of service they will loose the faith of the customers.
hope my problem will be rectified soon

Regards

Raghavendra

AirTel — Recharge Complaint

Hi Team,
i am in Hyderabad(in Roaming),I recharged my mobile with 200Rs,After recharging i got only 1Rs remaining money i don't know where it goes when i asked the shopkeeper he told me i also don't know but you are charging your mobile in roaming so i can't help you better to talk to customer care,I tried several times but the 121 number does not exist,I have already lost my 200Rs and now i am feeling very frustrated .I am very much shocked that the Airtel did this cheating with the innocent customer which is a largest service provider,It is very shameful .

Namaste Mr. Fernandes,

This is to inform you that your concern listed on 11 Apr 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Fernandes,

Further to our discussion dated 11 April 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Fernandes,

We would like to inform you that your concern listed 11 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Bharti Airtel Limited — non paying registration fee

dear sir,
i have given registration fees Rs300/- against the booking of airtel fixed landline, the same has been cancelled by us due to not providing proper landline instrument .cancellation form has been submitted to you for the same.
therefore you are requested to kindly refund the booking amt.
further i m providing the ready reference
receipt no. 300039 dated on 19/7/08 .booked by mr Dharmendre-[protected].

My new profiles open

Namaste Mr. Tekriwal,

This is to inform you that your concern listed on 11 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Tekriwal,

We would like to inform you that your concern listed 11 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AirTel — gprs facilities

i am at roaming frm bihar to delhi
in bihar my gprs facilites are available but nw in delhi it is not working

Airtel India — not issuing of GPRS facility as mentioned in the application form .

dear sir,
i amrendra kumar jha have taken one new postpaid connection of airtel .my plan name is 699/- corporate plan, having mobile number [protected], in which franchasee told me that he will provide me mobile office internet facility (unlimited surfing) in just Rs 99/- per month only.Same thing he mentioned in my application form, but even after one week this facility is not started in my mobile.kindly take necessary action against this deed.

Deepak — GPRS facility of Airtel.

I am using AIRTEL prepaid to connect with INTERNET through GPRSfacility via Blutooth.
Hence, when i send the Activation message to connect INTERNET just for One day my balence reduces with 30RS. while it shuld be reduced by 15RS.
It is happend with me Everytime.

Airtel GPRS — bad network coverage

i have activated airtel gprs 1 day back, initially mo was working properly then after 2-3 hrs connection was not avialable and though there was coverage, web was showing "network unavialable".
i called 121 but they were not to mark & i am having my dialy deduction as well.

Airtel GPRS Problems — Not working Landline

I Have connection of Airtel services for number-[protected] but from few days i am not recived GPRS services andconnection problems...
i am also complaint about it for last 5 days but their is not satisfied reply from airtel...
kindly solve problem as early as possible...

Airtel — no network coverage & gprs disconnection problems

I have face continuesly problems from Airtel Network, Their Is no network coverage on my landline NO.:- [protected] held at my BPCL Petroll Pump & also GPRS problems in landline so we can not transfer data to other, I have making complaint for last 5 days but i can't get any reply or any step from airtel for solving above problems...
kindly solve this as early as possible ...

GPRS on laptop — worst GPRS service

i took on aircel connection, specially to check my mail while on move. as the aircel staff committed, the speed is very good.

but i want to suggest you new buyer of AIRCEL GPRS service. this is the worst service i have seen, u can't even open a single page in 1 hrs either rediff mail page or yahoo page. even i[censored] try to open any search engine ie goggle, u have to wait at least 45 min, i had unlimited 98/- scheme, ya its good to satisfy u mentally that u have an GPRS connection.

I want to suggest aircel people stop frauding with users by false commitment.

I use another service connection pretty much with the same result. At times it can be due to the network coverage in a particular area or it can simply mean the cache memory on your phone is low as you might have opened multiple web pages. Else the i- speed on mobile phones is generally the same in all service providers. In fact I was planning on switching to aircel because of the economical plan rates.

Sir'
I am a airtel user for last two years. I called on 121 many time for solved my GPRS problem but i could not got any accurate result.
therefore i request you to grant me a good solution.
thanks.

Free gprs settings

when i am in browsing the network to open the web is very poor, and therefore i have to wait more time to open the site

when i am in browsing the network to open the web is very poor, and therefore i have to wait more time to open the site

some time network is down pls check and do some thing...

Airtel Broadband — Non Fulfilment of Commitment - Loss occur due to that

I had applied for a new Airtel Broadband connection on 3rd June . The vendor has given me the assurance of fixing the connection by 4th june but till now i have not got the connection. Also the technical guy which came to my place told me that the connection is not possible since the availability is not present in that area . Now Airtel is not refunding my money and saying that it will take 21 working days to refund my money ,

Airtel — Lack of Facility

Needs a better service to know remaining number of SMS's left in Postpaid services... And need better answer from Customer Care...!!

Namaste Kapil,

This is to inform you that your concern listed on 11 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Kapil,

This is to inform you that your concern listed 11 April 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Kapil,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AirTel — problem in bill

airtel says in there ad one for every one it means local calls to any no. is rs.1 in any bill plan from 15th of Jan 2008 but in my bill you have charged me rs.1.20 till now so what dose this ad means that you are making fool your valuable consumer my mob.no.[protected]

Airtel — Raising invoice after termination of service.

Dear Sir,

I was customer of Airtel Maharashtra and my Mobile No. was [protected]. I had terminated this service on September-2008 after settlement of all dues but still Airtel is generating invoice for Rental Amount whereas every month My credit card service provider is paying bill payment to Airtel due to auto Bill pay service. I request Airtel to refund amount paid by my credit card service provider or to me as early as possible. You are very well aware Credit card service provider is charging Intrest and Late fee for that Airtel shall be eligible.

SUSHIL ADMANE
[protected]

yes AIRTEL IS FOOLING CUSTOMERS

they add service tax on the bill amount already paid... AIRTEL IS FOOLING CUSTOMERS

HI,
The internet connection has not been working at my place from last 1 month.
Despite repeated complaints at Airtel customer care, no engineer has visited us to fix the problem.
Although, the bill for the month has been generated and I am expected to pay the bill, without internet being working/used during last 1 month.
I have asked airtel to cancel the bill.
They don't listen.
Worst is that, the internet issue has not been fixed till now.

Namaste Mr. Kumar,

This is to inform you that your concern listed on 11 Apr 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Kumar,

Further to our discussion dated 11 April 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Kumar,

We would like to inform you that your concern listed 11 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Dear Mr. Amitcumar,

Seems like we both are sailing in the same boat. I've an Airtel Land line connection with broadband service. The free limit was upto 3GB per month. I had no issues untl upto almost 6 - 8 months. However, the month after, my billing was more than 100% of what I was usually paying and since I was aware that I had used a bit more than usual, I paid the amount claimed. The next month also, inspiteo[censored]sing within the limit, I got a similar shock. Still, this time also i ignored it and paid fully thinking some technical glitch at their end. To my surprise, the third month also, I got a similar bill and I wrote a strong letter intimating them to revise and rectify the bill and send me so that I can make the payment. I was then told to make the payment in full this time and they would adjust the same in the next bill. I was hell bent in not doing that. I too claimed that I shall be charging Rs. 100/- on them for "early payment" as they charge the same amount for "late payment" to us. They blankly rejected it claiming that the company policy does not permit it. I said my policy ( come on, not only those companies have policies, I too have a policy of my own) does not permit to make the payment against the error bill. I witheld the payment. It was more than 45 days since the payment was overdue. The telephone line was disconnected, still, I did not contact them for restoration.

Then, I got a call saying that my bills are adjusted and I was made to make a discounted payment. I made the payment. The next bill was for an even bigger shock. I was made to pay for the period where their service was disconnected to me. Again, I witheld the bill stating that I shall not pay for the period when I've not been provided service for. Their claim was that the service was witheld because I had not paid the bill. My claim was that the bill was not paid because those people did not provide me with a revised invoice. Finally, I got a discount for that also.

Now, these discounts are not being reflected in my successive bills and still is showing as "outstanding amount". Even after making 100s of mails and calls, it was not rectified, I too started to ignore it.

The problem with Airtel was started sometime around Sept. 2011 (yes, two thousand eleven). Everymonth, I shall calculate the amount for the particular month only and make the payment, simply ignoring all the other outstanding dues.Everymonth, I'm being charged Rs.100/- towards late payment fee, I shall deducted that amount also, along with all the "non existent" outstanding amount.

Here comes the best part. My billing date is on 06th of every month. And I start to get calls close to during that period only to raise the invoice. After speaking everything, I would be told to visit my nearest Airtel relation ship centre to get it sorted out. For which, i tell, I cannot waste my time to make payment for you people, if required, send your representative to our home, else, forget it.

I get the reply back stating that the issue will be escalated and within 24 hours, I'd be getting a call back to confirm the representative visiting my home, only to get back the call after a month, just before my billing date to continue with the same conversation.

I always record the conversation with these people on my mobile phone "for records purpose" as I have lost trust in them as they say one do another.

Since, they are at my mercy, I make them to accept what I say.

Regards,

Unhappy Airtel customer

Namaste Mr. Adhikari,

This is to inform you that your concern listed on 11 Apr 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Hello Sir/Mam,

I have another 2 complaint for the same number. Due to auto balance deduction I am not using this number for out going calls. I don't know why every time when I am recharging this number system is automatically deducting my balances and starts a new service. But last time I have recharged with Rs.10 top-up voucher before 3 days (I think) and till yet balance is not deducting. I am requesting you to not to activate any services from your end. Please confirm with customers before starting (or Auto starting) any services which is chargeable to my number.
Secondly, I have registered with Full DND. But after that also I am getting some unwanted sms like (Follow Katrina, Katrina Image-Kehna he padega), (See I am a married person and why I should follow Katrina?). Kindly stop all these. And please let me know the meaning of FULL DND registration. I think its not applicable for junk messages like this for AIRTEL. Isn't?

Hope to hear.

Thanks & Regards,

Piku Adhikari.
Mumbai

Namaste Mr. Adhikari,

This is to inform you that your concern listed 11 April 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Adhikari,

We would like to inform you that your concern listed 11 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Hi,
My concern listed 11 April 2013 has resolved. But what about the next? Which I have raised on 12 April 2013? Can you Please let me know the meaning of FULL DND registration?

Regards,

Piku Adhikari.

bharti airttel — sim

sir,
iam kabir iam in 10th standard sir i used to live in hostel and that time i hve purchased acell and and one of my senior got extra sim so he give me one .now he has passed from the schooll and me too ..and i dont know where is he now.i was using that number ([protected])approax from 2 years one of my frnds asked 4 cell phone and however cell get switch off and then ask for pin code? he enterd wrong then after 3 times it asked puk..then he call me from another cell to know puk code i gave him but still no correction...so he bring to me and when i enter the puck it accepted and when i enter the pin its also accepted then suddenly it shown that ur sim is rejected ..now sir tell me one thing that ist my fault ..here is the puck code =98114320 and pin code was 11565 and still it was rejected.. u confirm them...sir i was using that sim from last 2 years ...the day it was rejected was 5 nov,07 was teacher day..approax 8 or 9 of morning..and i get recharge of 60 rupees same day u can also confirm that ..sir now they r saying bring sim papers how can i bring ..if i hve nt given we were in hostel and iam giving my adress proof to get new sim of same number ..but they r asking 4 paper..the fault was there but stilll....so i hope u will not dispoint me

i will wait for positive result from you ..ur the only hope i can c...

Bharti Airtel Ltd. — Excess Charge

Rs. 25/- excess charged under Other SMS from my mobile no. [protected], which does not pertaining to me. Please reverse it.
Regards,
Satyendra Prakash Parashar
[protected]
[protected]@rrpl.net

Abey Chutiye Document toh denna he padega...nahi toh paata kaise chalega "You are the right person or not ???"

Right !!!

Bharti Airtel — AMOUNT DEDUCTED BUT BILL NOT UPDATED

THIS IS SASIDHAR MY AIRTEL POSTPAID NO:[protected]. I PAID MY MOBILE BILL ON 07/06/2010 ONLINE THROUGH 'EASYPAY' USING IOB-DEBIT CARD. THE AMOUNT(330.90) WAS DEDUCTED IN MY ACCOUNT IN THE FAVOUR OF "BHARTI AIRTEL" , BUT THE BILL AMOUNT WASN'T COME TO NILL ,IT REMAINS SAME TILL NOW.

Bharti Airtel — sim card

Dear concern person
This is to inform u that my cell no.[protected] has been discontinued by you. The reason provided by you was that our verification form was not submitted by us although we submitted all required thing.
Plz look into the matter n try to sort it out. Mr sunil bharti i m very old user of airtel n using it from last 6 years n hardy faced any problem. But this compelled me to come here.

Namaste Nilesh,

Further to our discussion dated 11 April 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Nilesh,

We would like to inform you that your concern listed 11 April 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Bharti Airtel Limited — unwanted value added services charged

Respected,
i am using mobile no. [protected], Accont No.[protected], issued in favour of my father in law Mr.G.L.Verma.For last few months unwanted value added servives like Hello tunes, Music On Demand, Chatting E.T.C are being charged in invoices.After checking invoice details i have to call the coustomer care people and they always tell that by mistake it has been charged in my account and they waive off with in 72 hours.
inspite of this they have repeated the same mistake in my September Bil number[protected].
I believe this is Not only fraud But it is also a case of Harrasement.

Pankaj Bhalla

Bharti Airtel Mobile — Excess bill for value added services.

Sir,

I am a mobile holder of Bharti Airtel (No. [protected]) since last two years.

I have received a bill for the month of November 2008. In this bill, Rs. 2366.00 has been charged for Value added services (i.e. 2366 Nos of SMS). The call charges is Rs. 75.00 only.

I am using this phone since last two years, and the monthly average SMS are around 50 SMSs only. It is beyond my imagination that how can we made 2366 SMS in one month.

It seems that sothing is wrong.

I request to investigation should be made how this mistake has been happened.

Thanking you,



Yours faithfully


B.R. Gada

hello, my balance deduct 30 RS.
I can't activate friend chat service but here MY balance deduct. it happend two time.
that why i complent here. my mobile No. is [protected] .
i hope u help me.
thanksssssssssssssssssssss

AirTel — Complaint not resolved for Unwanted Bills

I was having Airtel Post paid service since last 4 years (In Gujarat- No.[protected]) and it was good. Due to my job, I was shifted to Bangalore on 24.12.08. My Airtel post paid mobile was stolen on 05.01.09 from Bangalore. On the same day I informed Airtel customer care at Bangalore, but they simply told me that they can't help me for Airtel Gujarat sim card..
Finally I contact to the Gujarat's customer care and request them to stop the services of the post paid sim card.They also told me to continue with the same no., but I denied to have the post paid service. So they stop the services of the sim card. As the sim was inactive since 05.01.09, Still I am receiving the bills from Airtel office at my Gujarat address.
I am not going to pay any of the bills after 05.01.09.
Please do the needfull actions..

Airtel GSM — VAS not provided but charged in the bill

I am user of AIRTEL GPRS since last few years.
This time they disconnected my number as I could not pay my bill for another number on time.
But even after paying the bill they did not started until I made a call and that too for 11 days.

To my shock when the bill came they charged me for all those days also even when they committed me this will not be charged.

I dont know why these companies are not questioned.

It seems they just want to snatch things from your hand.

Guys you to beware and be away from AIRTEL!

Also they did not solve my complain in the given time attaching the snapshot for the same.

Bharti Airtel — value added services charge

dear sir,
i want to complaint bharti airtel company.

sir,
I beg to say that my number is [protected].
sir every month airtel company charged me 73 rupees of value added service charged without my permission.
so i just want reverse my all dues as soon as possible.
otherwise I dont make any payment of my number that is [protected].
i want to riverse my all value added services charges.

Bharti Airtel — Excess / wrong Bill

Hi,

I am an airtel customer and using my current no. [protected] for last 9 years. I am using GPRS service on my phone and i was planning to go to US in Nov. Before leaving for USA I called the customer care on 2-3 Nov 2009 to inquire about GPRS charges while I will be on roaming in USA and I got the answer that I am using unlimited plan and there will no extra charges for using GPRS while on roaming in USA. When I came back I got the bill for Rs. 22830 including Rs 15277 for GPRS.
Since then I have given n number of calls at the customer care executive but I have not got any resolution. This is just cheating customer.............I specifically asked the customer care executive three times that "R u sure" there is no extra charges for GPRS in international roaming and I got the same answer saying "no" everytime. After lot of efforts I got the nodal officer no. but of no use as it is busy all the time.
Can I get a resolution please as i have been asked to pay what I have been committed as no charges.
The height o[censored]nprofessionalism is that one customer care executive today hang up the phone as she was not able to provide resolution and she was not sure what answer she should be giving to the customer.

Kind Regards
Manoj

email yoyr complaint to Sunil Bharti Mittal at [protected]@bharti.com

I think sending mail to Sunil mittal is the only option as I have got very bad experience with airtel customer care

Airtel Mobile — UNWANTED AIRTEL CHARGES

Sir
I want to complain here of AIRTEL MOBILE.
I have been charged Rs.792 in jun 2009, Rs, 50 in Jan 10 & yesterday i got a message u have been charged Rs. 50. I have requested to airtel excutives. they always asked me to ignore the message & assured me amount will not put in your bill. But always it has been charged & I will have to pay. I request you to stop such facility, phone calls from my no. [protected] immidiately.

Airtel — Excess/Wrong Billing

I have 5 lines with Airtel and recently have recently been faced with excessive and wrong billing on one of my numbers which is [protected]. Last month I have received a bill of about Rs 10,000 while my credit limit is 5000. In the itemized report there are a lot of numbers including six and seven digit numbers that do not make any sense and a lot of other numbers with which I have had no communication whatsoever. Upon registering the complaint many days ago now I was passed from one executive to another and was then promised by an executive in billing complaints department called Sapna that the Rs 5000 will be refunded into my account and I will receive a text confirming the same. When no text was received we called up again and were told that the amount being refunded is 2000. Then I received a notification stating that Rs 500 have been credited to my account. After this notification we called up Customer Care and are again being transferred from one executive to another stating that there is no record of discussions relating to previous promises on refunds. Then again when we have asked to speak to Supervisors they disconnect the phone. The last person to do that introduced himself as Shanku

As a consumer this is absolutely terrible treatment where we have to spend unnecessary time trying to rectify mistakes and issues created by Airtel who we pay money to provide us with a service rather than hassle. I am extremely disappointed by the treatment given to what could be called a priority customer having transactions worth thousands every month across all lines I have with Airtel. I would really appreciate a speedy closure on my complaint and prevention of similar wrong billing issues in the future

Hi,

When can I expect a resolution?

Airtel has charged total excess bill of around 1000 rupees against bill amount of Rs.1500/ I want close the account the claim for harrasing me

Namaste Mr. Mahto,

This is to inform you that your concern listed on 11 Apr 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Mahto,

Further to our discussion dated 11 April 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Mahto,

We would like to inform you that your concern listed 11 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AirTel — HIGHER BILL

Dear Sir

Today telephonic conversationl with Mr. Rakesh from your Noida Office, sector 57, regarding the adjustment of unpaid bill against the 599/- plan the bill was raised by your company is Rs. 4000/. monthly bill. This is very unjustified and want to check your side the DSL line is using parallel any where or other mistake. After Sevral time requesting reminder, no action taken aginst the complaint. Finally I was disconnected the Phone and DSL Line.


Now pls do not distrub/harresh me through repeated phone calls ,I strictly avoid this type call, and unable to pay unjustified higher bill this is already pass on the msg to your Sh.Sunil Bharti Mittal -CHAIR PERSON -AIRTEL and already forwarded the complaint to the cunsumer foroum .

This is for your kind information.

Regards
SK Negi
[protected]

Airtel — bill amount is very high

Hi Sir,

i user airtel 3G services for 1 days ( 8 hrs ) i connected to my company network simple they charged nearly about Rs 3717, please check the attached for details

AirTel — bill high amount

sir i am sonu sharma my problems my mobile bill high amounts rs 15000/- only 4 day so i req to not apply isd activated
sonu
[protected]

Namaste (Manalidg),

This is to inform you that your concern listed on 11 Apr 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste (Manalidg),

Further to our discussion dated 11 April 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste (Manalidg),

We would like to inform you that your concern listed 11 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel — poor care towards coustmer

I have an Airtel prepaid no.[protected] (SIM no.[protected]) was taken in Chennai on 9th November 2007 and the same was activated on same day, which worked up to 22nd December 2007 till 11 O’clock. After that there is no tower in my mobile. Then I approached customer relation centre (Laser Valley Telecom) at T.Nagar in Chennai on 22nd November 2007 around 6PM, where I have submitted my documents initially and explained the issue to Mr. Ram (mobile no.[protected]), Mr.Pandian/Miss. Kamakshi (Mobile no.[protected]). They have verified their dispatch list and found that they have submitted my documents to Main office at Chennai on 23rd November 2007.
After that on 26th December 2007, I have approached Mr.Nithin (mobile no.[protected]) at Head office at Santhome in Chennai and explained the issue. He took two days time and told me to refer their colleague Mr.Ganesh (mobile no.[protected]). I referred Mr.Ganesh over phone, he took days and finally he told me refer one more his colleague Mr.Karthic (mobile no.[protected]). Mr.Karthic has took three days and told me refer customer relation centre at T.nagar where I have submitted my documents.
Again I came back on 2nd January 2008 to customer relation centre (Laser Valley Telecom) at T.Nagar and discussed the issue with Miss.kamakshi. She ask me to give one day time. Then again I went customer relation centre (Laser Valley Telecom) at T.Nagar on 3rd January 2008 and discussed the issue with Miss.kamakshi.
Nobody is even trying to me helping me out or responding positively…. Every time I am even a period of time committed…
Finally I kept my SIM card in front of Miss.Kamakshi and came out side.

Poor customer care services :- The reply by customer executives are generally misguiding and the customers have to bear

Airtel Customer Care service — Highly poor service of Airtel Customer Care

I am from New Delhi. I have an airtel prepaid connection.I noticed that without my subscribing to Java Games I received that SMS on my mobile that Rs.99/- have been deducted. When I spoke to the staff of Airtel on 121 I was told that they cannot do anything and were very harsh.
If you want, I can name the persons to whom I had spoken.
This is not the only case. Without subscribing to Hello tunes, Airtel has been deducting charges @ Rs. 30/-per month for the last two months. When spoken at the customer case service, I was told that same answer that we cannot do anything.
Now, When ever I called to that no: that they have given, they dont pick up the phone and other no: is not availabl.
If this kind of service is being provided than in near future all customers will shift to other service providers.

not just poor...VERY VERY POOR CUSTOMER CARE SERVICES BY AIRTEL !!!
T.R.A.I ..are u listening ...

Airtel Digital — non availability of recharge cards

For the last 4 days I have been going round to various Airtel outlets in Noida to get a recharge card for the Digital TV service. I am told recharge cards are out of stock. I am trying to recharge a sum of Rs 48 only. Result is that all channels have been blocked. What does one do ? Terrible service .

yeah but my problem in worst i am in coimbatore singanallur i dont know where to get the recharge coupons
they say to get there here but no body even sells it

Airtel Digital — unable to view top up

i recharged my account with rs100 and requested for top up espn plus for three months on 25th may 2009.but till now i m unable to view top up i had requested so may time to airtel but no ruselt.complain refrence no is746455.i am missing t20 world cup.
now what should i do.
there is no responce from call center.
pl. help
regards

Hi,

I rechanged my a/c ([protected]) for RS 200/- through my credit card. Money is already claimed by bharati from ICICI big bazaar visa card (Bank Transaction id is - 673570, information received from icici bank) but still my digital TV a/c showing negative balance. I raised a complaint (838654) but instead of action I have been asked to submit scanned copy of credit card bill.

I am sorry but i could not understand the logic when I have transaction id why scanned copy is required. I can submit scanned copy but I will get it by end of the month i.e. July 2009 whereas you can easily find out through transaction id (673570) whether or not money has been credited in your a/c or not.

I am user of airtel services for last 10 years (M - [protected] Dehli no.) but instead of getting good services it is getting bad.

Thanks
Nitin Pandey
[protected] - My current mobile no.

Airtel Digital — 1590 - Initial Offer Denied.

Hi,

Customer ID [protected]
I have booked and installed aitel digital 1590/- offer in which I suppose to get 3 months subscription and the free installation. Offer are clearly mentioned on the website.
http://airtel.in/wps/wcm/connect/dth/Bharti+DTH/Packages+for+you/Browse+packages...⇄
Economy Pack @Rs.200/month
134 Channels + 4 Interactive Services

Internet Price - Rs.1590 , Market Price - Rs.1750 Includes 3 Months Subscription

Rs.1590 Economy Pack Offer - Website Special
3 Months Economy Pack Subscription and FREE Installation

Now, after installation and I am viewing the airtel digitaltv for a week, I have registered myself for airtel digital website for easy recharge options and to view the account statement.
I can see now it the 3 month offer is not given to me, it is 50 days only,

1590 - 50 Days Free Economy @ Rs. 200 pm Channel List


I have called customer care and they said, the offer is like that only. and they denied me the 3 months free subscription.

Please help me here and give me 90 days free subscription of economy pack.

Airtel Digital — no action

suggest dont buy a Airtel digital TV. They are the worst and preety professional in fooling customers,they just call once or twice and visited once after that its stalemate/status quo. My registed no. [protected] . Mr. Bharti needs to seriously look into his organisation and their activities.

last 4 month i have complains but no body care.

Airtel Digital — Stb box problem

Hi,

My name is Pushkar Joshi and I am a Airtel Digital user (Customer ID :
[protected]). I am facing issue in STB box since last 17th February.

I am here writing the summary of support which I got from Airtel department.

1) After raising complain on 18th feb. One technical guys came
next day (Tushar : [protected]) and took the setup box and made a
promise that he will solve the issue and give back to next day. After
doing number of follow up calls with that guy he returned the box
after 5 days without solving issue and said Next technical person
will come and pickup the box and will solve.
2) After waiting 1 -2 days, I again called to customer care and
got the feedback from them that my issue has been resolved, I was
very much surprised how they closed the complain without getting
feedback to me. Then customer care open new complain number and give
assurance to me this time issue will resolve.
3) At 28th feb one technical guy came again (Vishnu :
[protected]) and took the box again, next day he came and setup the
things and any how he did something and we were able to see TV that
time, he took 100 Rs as fees and said if you face issue again then
call me, Same day when we start TV again at next time again we faced
same issue(Stb box issue)
4) Since the day 1st March I am calling to call center. They
generate one complain number immediate I got SMS regarding this and
after some time I got another SMS that your problem has been
resolved. This is going on in cyclic manner and I am very much
disappoint now. Even then yesterday I had world With Mr Manish(1st
escalation) but final result is that Still not working box is with me
no one is coming to resolve this and I am getting SMS from Airtel
that problem has been resolved. One number is also given in SMS
[protected] but it is a useless number.

Is it some kind of Joke going on? For how long I will be made fool by repeatedly sending such messages whearas in reality problem remains unresolved and my services are not resumed.

I need to lodge the same complaint or shall I simply forget my money and opt for some another DTH service provider. I am really getting fed up and mentally harassed by the mockery that is being made out of this "Customer Care Process".

For your reference I am listing the Complain number which I have raised 2 – 3 days and got SMS for all from Airtel that issue have been resolved while actual picture is none of the complain is actually resolved.

5648456
5684338
5700386
5708124

Now I am writing to you. It is now out of my control.

Bharti Airtel (Airtel Digital) — Poor Customer Service

I am a customer of Airtel Digital with customer id [protected] and had been trying to get a service from Airtel to remove my DTH connection from my previous residence and re-install at my new residential address which is within 1km distance from my old residence, but was frustrated to the core. I had called the call centers for more than 15 times in the last three days and still have not got my service done. I feels it is shameful for me to still continue as a customer of Airtel Digital.
The call center service is the worst I have ever experienced. It takes 5-10 mins to get connected to an executive and after I get connected to an executive the quality of discussion is very very poor. After I finally converyed my message of request to shift the connection, I was given a date & time before which the service request would be completed and now its two days after the deadline that I am still complaining.
I would like to ask one question to you all in AIRTEL organisation; " Is there a sensible and responsible person in this organisation to attend to customer queries ?" My answer to this as of now is "NO !"

Dear Pushkar,

Airtel is the worst service provider for Digital TV connection.


they have no transparent accounting syste, . They charge the customer at will.Even their hiogher upps don't respond. Call centre staff is the worst trained ill mannered and arrrogant. The senior people never come forward to listen to the complaints of customers.

Thier telephone numbers are also not made available to customers.

we should file a class action complaint against them in TRAI as well as consumer courts.

i have even offered to return the set top boxes if they refund my advance.

Coming from teh house of Mittals this is a disgraceful way of dealing with customers.

Bal Krishna Gupta

[protected]
consumer ID No [protected]

They don't have transparency in any hting.

Their senior officers remain hidden behind the agents of call centres. ther software for acciounting has no system of accounting for two set top boxes in one flat.

Their response is slow, unintelligent. you vcant explain even the simplest thing to them in plain hindi or english.

If you support, we can take class action against them in the consumer court as well as with TRAI.


Bal krishna Gupta
[protected]
[protected]@gmail.com
Mumbai

ID [protected]

It has no service.
plz don't go 4 it. It is worst.
I complaint thm bfore 1 month my digital tv is still not working.

Customer care says "We are sorry for the inconvenience" that's all

IT REALLY SUCKSSSSSSSSSSSSS.

Airtel Digital — NO SERVICE

NO SERVICE, NO SERVICE, NO SERVICE

PLZ DON'T GO FOR AIRTEL DIGITAL

CUSTOMER CARE ONLY KNOWS 2 SAY "WE ARE SORRY FOR THE inconvenience"

IT REALLY SUCKSSSSSSSSSSSSSSSSSS

it is worst

Airtel Digital — Non-response for a longer period

No body is responding for abnormally longer period and depriving of basic services. I seek refund of payment for non-response and depriving of basic services.

Namaste Arun,

This is to inform you that your concern listed on 11 Apr 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Arun,

This is to inform you that your concern listed 11 April 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Arun,

We would like to inform you that your concern listed 11 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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