Airtel Complaints & Reviews

I am staying in Jeevan Beema Nagar. I had applied for the Airtel DTH on 28-Mar-2013 in the night through online payment with 2 months free subscription(Rest of India -Rs295/- Pack).They had come to install the Airtel DTH on 29-Mar-2013 around 6:00PM in the afternoon. They had installed and told me that activation will take around 30 minutes. Around 9:30PM when we came back, the Airtel DTH was still not activated. I called up and asked why...

Hi,

I have recharged my DTH account (no- [protected]) with Rs 410 on 18th Mar using my credit card and after recharge, I could see my account with Rs 412 and per offer, additional Rs 20 should have been added to my account within 2 days.

However, to my surprise, the TV displayed " This account is suspended due to Negative balances" on the very next day. This lead me to think that the Credit card company might have not settled the payment to Airtel. I called up my credit card bank after couple of days and found that the payment was acknowledged successfully to Airtel.

Then I called up Airtel on 22nd Mar and raised a formal complaint...I was told that they will look into this and it will be resolved within 24hrs. Later, I was told that my TV was not kept on while recharging and it was a technical issue from Airtel and no correction can be done from Airtel end. This was never informed when I recharged my DTH account through website. And I was really surprised that the Airtel is charging me daily, but they maintain in the TV display that my account is suspended due to negative balance.

I made numerous calls to Airtel, but they kept saying it is Airtel's technical issue, per guidelines they don't have any solution. I visited Airtel customer office in person, but they said they cannot help.

I don't understand why Airtel is charging me even after SUSPENDING my account?. To me, Airtel is cheating their customers (like me, there could be many of the customers getting cheated unknowingly) and Airtel is knowingly refusing to correct their mistakes even after acknowledging that it is a technical error from their end.

Thanks,
Sasi

Every time I recharge my account after it is suspended (as I have not recharge on time). Once it is suspended, I recharge. Recharge was successful. I waited for 10 mins. I called customer care. Again they asked me to wait for 10 mins. I waited for 10 mins. But nothing happen. They said you should keep setup box on, I kept while I was recharging and waited for 20 mins. They have option for Hard refresh. When I sent sms, it says you account is suspended and HR request cannot be accepted,.

But they dedicated money, customer care was able to see that Payment received, I got sms from Airtel digital that you account had been recharge successfully. When I call customer care, automated system also talked about new balance.

Now again I need to call customer care, and ask them to enable from their side. Last time also I did that. I waited for 10 hours. At the end I called customer care and they enabled.

This automatic system does not work

I applied for airtel broadband service. Their executive Tarun Paul contacted and visited my place. He inspected the place and said that they have the availability in my area and i will surely be given the connection. He took my application and asked for Rs.600 as fees. Airtel's actual fees is INR 500. When i inquired about this he said that the charges have increased and gave me the receipt of Rs.600. I was ok with it.

Tarun said that the connection will be made available in 72 hrs but even after a weeks time i did not get any connection. I called to airtel customer care where the executive said that they do not have the availability in my area and hence i will be refunded back. I asked the executive to return me the documents which I attached along with the application form too. Since the company was not allotting me their services, they do have the right to keep my documents but i was simply refused for this. When I called Tarun to know about this, he said that he was not in office for few days and will get me the connection anyhow but soon after that he started ignoring my calls. He did not had any answers when I traced him with my brothers number.

After few days I got a cheque of Rs 500 from Airtel as the refund of application fees. I made a complaint of this on Airtel website. After this an executive Sachin called & I explained him everything. Sachin asked to mail them the receipt. After this followup when I did not hear anything from Sachin, I decided to mark a 2nd complaint. I was again called by Sachin and this time he said that they never got my mail of payment receipt and i need to send them the mail once again. I send them the mail again and waited for their response. After all this i did not get any reply. I have given them several reminders.

Till now i did not care to en-cash the cheque but since i was not getting any response I thought of getting is en-cashed but found that the cheque contains my incomplete name and in wrong sequence. I again wrote the mail to Airtel and got an automated response that their support team will contact me within 1 working day. I wrote them the mail on 25th March but since the I have yet not got any call.

I truly believe that a company like Airtel will never do such cheap activities and cheat the consumers. But the company is responsible for appointing loyal employees and take the suitable action in case they (employee) are following any wrong practices.

I have all the documents/proof available with me & am still looking for the resolution from the company.

I will really appreciate if anybody could guide me and tell as what can be done against such a careless attitude of the company.

I am Amit Kumar Panja & my Airtel number is-[protected]. I have already 500 MB Net balance & main balance is more than Rs.1 & Configuration setting is OK But I can not use Internet for 10 days. My customer care is also block. Please help me soon. My contact Number-[protected].

Respected Sir i have got call from the number[protected] they told us that we r from Airtel and you won the price of Rs.1500000 and my father is uneducated person they give their A/C Number by mistake. My complaint is against this calling number and airtel. Airtel gives our number to other countries thats why they misuse our number plz help me we are very disappointing

Dear Sir/Madam,

I have registered to your airtel money account and have been doing all my transactions for the past 6 months.
But now when I try to load cash i am getting the following error:

"Transaction failed, customer Airtel money account not active."

I have called to your customer service people and have raised the complaint. Issue still persists.
They seems to tell me the same answer again and again. "Please try reg again sir"
I have done hell a lot of times. I am even planning to switch my number to some other service provider if issue is not solved in 3 days.


Thanking you,
Gunaprakash M

sir i had earlier contacted u regarding the portability of ma no. [protected] back into airtel from aircel. i had submitted the documents on 17 jan 2013. the no. has not ported yet. i enquired about the unusual delay at the franchisee and finally i was assured at the franchisee that the no. will port into airtel on 3rd march. being totally unsatisfied with the services provided by aircel i got an airtel sim from ma friend promising him to return it on 4th march. i placed ma aircel sim in ma wallet. to my misfortune ma cousin fell ill and we had to shift him to AIIMS. meanwhile one of our relatives passed away and in all this confusion i lost ma wallet in which i had kept the sim. today on 29th march i went to the franchisee once again but the careless person told me that the UPC code has expired. when i argued y he didnt deliver the documents in time he said the the delay was because of the shutdowns in J & K. the fact is that i submitted the documents on 17th jan and the unrest started on 9th feb. one more thing is that he told me that he had confirmed the date of activation of ma airtel sim, on 25th feb, when he told me that the sim is going to activate on 3rd march . now i cant get the code as ive lost the aircel sim. for ur info i'd tell u that when i ported it into aircel from airtel the UPC code validity used to be only 15 days then. and it took only 25 days for the whole process. nowadays the validity of the code is 30 days but the stupid airtel personnel and franchisee being careless did not forward the documents well in time. now i have almost lost ma number and am very worried as i've mentioned the no. everywhere, in university,nears and dears. ive qualified the written test of the jk bank relationship executive and have to appear for the interview now. im worried about if the bank ever intends to contact me how they can as this is the very no. which ive mentioned in ma written test application form. im totally depressed and ive decided that if not sorted within a few days i'll sue airtel into the consumer court on the charges of carelessness, leading to ma mental stress and inconvenience, Besides i'll publish the news in a couple of newspapers that will lead to loss of goodwill to airtel.... so better defend ur company goodwill. i[censored] wish to contact the franchisee the no. is [protected].

Hi

We have not received bill regularly, payments for mobile bill are made against the hard copy .please send a copy of the bill ,we have not given any instruction for e bill ,so please send the bill copy for the month of Feb-13.

Thanking You

Kedar Containers

Dear sir/mam,
on 18th march, I applied for port request from vodafone to airtel. And I was said that my mobile number [protected] will be ported to airtel within a week or in 10days.
On 23rd noon, I received a sms that my number will be ported to airtel at midnight 12.30 .
But, today it has become 11th day and yet it is not ported. Please guide and help me to find solution for it, so that I don't wanna lose that number.

Respected sir,

On Nov 28th, I went to Airtels outlet located opp to abirami mall, puraisaiwalkam, Chennai to buy 3G Data card. Airtel executive told me that if you take unlimited post paid browsing plan (cost 950rs per month) for 3 months, you would be getting a 3g data card (dongle) for free.

So I paid 2850 rs and taken that 3months plan and got the post paid card with the no [protected] and also a data card .

After 3 months, that is , now I am getting a call from Airtel legal dept asking me to pay for the Data card. I have explained him but he seemed to be unaware of that plan.

So he asked me to talk to the Airtel executive who sold me this. I contacted him and he asked me to contact customer care. I called customer care, They asked me to talk to the billing dept.

And that's it, I am here now.

It looks no one seems to be responsible for this and redirecting me from one dept to another. As a service provider, It should be Airtels responsibility to talk to the concerned dept, not the customers responsibility.

I request for strict action to be taken against Airtel for the false claim and also for not being accountable.

Regards,
Fazil

ph no: [protected]

Sir,
I am from Tamil Nadu & using airtel prepaid number (TN circle). But in my screen display, the network is has been shown VODAFONE IN/AIRTEL (In Andhra Pradesh). I have checked with another airtel sim in AP. But in that display, it appears AIRTEL. Manually i searched the available networks in my phone & my friend's phone. My friend's phone detects airtel signal whereas in my phone, AIRTE SIGNAL WAS NOT IN THE AVAILABLE NETWORKS LIST. I have interchanged the sim cards & tried again. Still no change. I surprised when i see this. My prepaid balance was deducted so many times without making outgoing calls & sending sms in roaming. I'd been charged for browsing though i had active GPRS in roaming. 121 customer care is not valid in roaming & i called for AP customer care centre. They told me to call TN customer care centre. I have reached TN service centre by +[protected] & I spoke with the customer service representatives for roaming charges in. I had been charged Rs 1.5/min. Airtel customer care was not helping when I go out of station.

Kindly clarify the following:
1. In airtel sim, why does the vodafone IN signal is crossing?
2. Why does the airtel sim is not getting airtel signal?
3. Why does the airtel signal was not appearing in the list of available networks?
4. How to reach TN customer service centre in roaming?

Regards
Nagaraj

I am a regular prepaid customer of Airtel spending about Rs. 3000 per month on recharges and services. I use an IPhone 5. I always subscribe to the 3G service and usually take an unlimited plan. There is usually 3G available on my telephone number [protected]

On 17th March 2013 I activated a Rs. 655 unlimited plan which is valid for 30 days. This is confirmed by the company as can be seen in the trailing mails. The service worked well for two days and thereafter from 21st March there has been no 3G service on my number. Initially I thought that it was a location issue but there was no 3G in the whole of Pune!

Subsequent to making a complaint I keep getting the same standard email reply. I also get calls from the Customer service agents who ask canned irrelevant questions and give me the same standard replies even though the replies were given earlier with no results.

Lack of service for 7 days on a 30 day plan amounts to a deficiency of 25% and Airtel is not going to extend the service nor refund the advance charge!

Strangely, I received a call from +[protected] on 29th March inquiring about why there was a drop in my usage! Really!! Once again I got the same canned questions and replies and after reminding them that I use an IPhone they still provide settings and procedures for a normal handset!

I would like to point out that I had raised a complaint about lack of 3G services in Calangute Goa in December/January as well.

The company isn't taking this deficiency in service seriously and some action needs to be taken. Accepting and advance payment for a service and not delivering is cheating!

I have purchased a new mobile nokia Lumia 620 on 17.3.2013 with an offer from Airtel of 6gb 3g data free for 3 months. Still offer is not activated on my sim as i have called so many time for this issue on Airtel costumer care.
As per Airtel "Service request no CBNRA[protected] has been resolved" but it is not resolved yet.

kindly resolve the issue.

Sir/madam,
Im staying in hostel and working in MNC company in chennai. Very recently i took a postpaid connection with numbers [protected], [protected]. Sir the repesentative of airtel who took order for two postpaid connection is MR Iyaappan from airtel. Sir while taking connection this person from dint say anything about any deposit amount. Even while verification of my present hostel address they dint say anything about deposit amount. But, after we started using both postpaid connection we get a call from cusomer service airtel by saying that we need to pay deposit of 400Rs. As we stay in hostel address. But sir, the address proof i have given is MY PASSPORT xerox which is having my permanent address further they have also got my OFFICE ID. Even after this they giving a reason that they dont trust those live in hostel.

Sir, AIRTEL is saying that an indian passport xerox is not worth for taking mobile connection. I have also raised the complaint on the same with airtel customer care for cheating customer like this and not informing things properly earlier. Further, when i ask customer care they simply say that i should go and ask the person with whome i take mobile connection.

Sir, while taking connection they came to us and took connection and now they say we should go and ask the person. is it our duty to ask is there a deposit or their duty to inform that we have to pay deposit while we take connection. If they have told we would have informed no need such connection at all.

Now after we gave all our contacts our new number they are making us to do like this. now they saying if we wish we can disconnect our connection. My reference number on this complaint with airtel F[protected].

Please take up the issue and give us right direction.

Thanks
Sujithra

Respected sir /madam ,
i have been recharge rs 98/- for airtel net (650 mb )on 20.3.13,but net is active in my numb [protected].yet from that day i did not open the net of the temporally problem persists.it is very very very..slow . when open the net then shows response unknown and packet data connection not available.then a long time net signal is showed and cutted the charges.but net did not opened. Airtel net for doing internet on mobile. For the last month or more i cannot properly surf the net. The problem is that less than 25% web sites can be opened. When i try to open a page a message is shown either reply unknown or no gateway reply. The problem has become so severe that the last 7 days when i used Airtel internet i could not even check my e-mail. Also Airtel has blocked us from using opera mini and other web browsers. I contacted Airtel customer care but the problem remains. Please help me.
my complaint number :[protected]. But problem is same.i am a poor persons.i am upset and cheated from airtel.i would ,therefore,request u to please look into the matter.plz return or credited my money rs 98/-for airtel good will.Hope you will come to your senses .thanking u and awaiting a sympathetic consideration. Regards,

SOURAV CHAKRABORTY MOB No [protected]. ALTERNET NUMB. [protected].

This is to inform you that few days ago i had requested for My Number Portability of my three numbers from Airtel to IDEA where after few days i got to know that MNP for all my three numbers : [protected], [protected] and [protected] has been rejected by Airtel without any valid reason.

When i called Airtel they informed me that the same can not be done because i am using a corporate plan and for MNP i have to change my connections to individual first which was not informed to me before or at the time i had received the call from the retention person of airtel and also when i had joined airtel from vodafone wherein i was also in a corporate plan i was not supposed to do the same.

I request you to look into the same as Airtel is not concerned about the issues i am facing with the poor services i am getting from them from the very first day.

--
Regards,
Puneet Kapoor
Assit. Manager
IBM Global Buisness Services.
Gurgaon - HR.
[protected]

Respected sir,
I converted my idea no([protected]) into airtel no according the government portable scheme,and your executive made a rong commitment with me that my current service will not be effected by this process but my no is not working since last two days .it is very bad experience for me.and your DSA is not picking my ph thats why I have not idea what is wrong with me.it is not good for me as well as your organization reputation.it is my humbe request pls take this matter on urgent basis. My name- Ajay Sharma.Ph No-[protected](portable).Alternative No-[protected].

dear sir my no [protected] deduct rs 50 .plz refund my balence.
reply be must this no [protected] call back.
thank u

Everytime I Recieve Abusing And Disturbing calls From this Airtel No. [protected]


Can U Please, Give Me the Name, Address( If Possible) , Location of this Person !!

Please... Am Really Fed Up with this Person..

My Email Id- [protected]@gmail.com

Hoping For A Mail With Faith Upon U !!