Airtel Complaints & Reviews

Have give complain long back for the disconnection of the inter-net connection. They had taken the complain after one month and now asking me for payment of that unused service. As i have asked them itemized bill of that particular month, they told they will send to my mail id. Now after 6 months they are calling and telling they will file a case.
This is my Air-tel A/C No: 16422591.

Hi,

I am Arun kumar S. I have changed my airtel prepaid number to postpaid when a offer from Airtel came. The offer name was "Future value 299 plus plan". The offer was 30 paise to airtel local and 40 paise to other local mobile. However after taking the the offer, Airtel changed my bill plan without informing me. When I raised a complaint and after a long fight they gave me 10% discount which I agreed. Now they have stopped even with the discount.

My airtel mobile number is [protected].
My name is Arun kumar S

They did the same thing with my airtel broadband. When I asked the reason behind this, they say we have changed for all customers, so changed for you too. They didnt even try to inform before. I came to know when my bill was generated.

While I was taking new connection for my airtel mobile and broadband, I had asked them whether the plan will be changed or not. They said happily that we never change plans once given to a customer.

I am fed up by there service and the way they answer. Please help me regarding this issue. I have nowhere left to go.

Hello,
I made a 3G Recharge on my Airtel number(9/4/2013) using NetBanking as my 3G Balance was low and was about to Expire(on 10/4/2013). Everything was going well till I Finished my Payment and all of a sudden a Message Pops up which says "Recharge Failed". Checked my Bank Statement and the transaction was successfully made. So called their customer care. And a guy received on the other side. So I stated my problem and When I asked for my Refund, he said it CANNOT be done. So I asked him if he can update the 3G balance for the same amount and this is what i get in return "ANY RECHARGE ON 3G BEFORE THE SERVICE TERMINATES IS A VOID".

I have made several Recharges like this on Reliance and Docomo and what they do is Add the new balance to Old or at-least update the new Balance clearing the old balance.


And here I was thinking Airtel has finally moved on from the "Scamming/Robbing its customers", Maybe I was expecting too much!?

We have purchase a Airtel postpaid 3g data card[protected] on the name of Company but the number was missed by the emp so we email to [protected]@in.airtel.com for disconnection on 31st Oct 2012(ref[protected]

we get the reply final bill will be generated on 23.11.12 . and we have paid that amt on 10th Dec to cheque no. 006419 rs. 1068 but they didn't disconnect the number and send us continue bills.

For getting full and final settlement we had a conversation with the executive (Airtel) they tell us to pay final payment Rs.2237 they also send us sms on 5th mar for paying the same amount BUT AFTER PAYMENT THEY RELEASE ANOTHER BILL FOR PAYMENT .

THEY ARE JUST ANNOYING US FOR PAYMENT BY CALLING AGAIN AND AGAIN.

When I again sending them a cancellation request on 4.4.13, they send us reply for paying again Rs.1586.98 (Reference number[protected] and next bill generate on 23.4.13.

AIRTEL IS SUCH A FRAUD THEY PROVIDE U POSTPAID AS IMMEDIATELY AS THEY CAN BUT AFTER IT NO ONE CAN LISTEN YOU. NO ONE GIVE THE PROPER RESPONSE.

THEY JUST CHEAT THE CUSTOMER WE HAVE SUFFER A LOT BECAUSE OF THEM.

PLS DO THE NEEDFULL AS SOON AS POSSIBLE
AS WE HAVE THE FULL
ph[protected]/[protected]
[protected]@gmail.com

Dear sir
I have purchased a mobile on 17.03.2013 (Karbonn A9+). There was an offer for customer i.e.

Customer Offer:- 500 MB of 3G data per month and unlimited data usage, for 6 months. Valid for both prepaid and postpaid

Note:- Offer applicable on the first active airtel SIM inserted in Karbonn Smartphone purchased before 31st March, 2013, for prepaid and non-data pack retail postpaid customers. Post 500 MB of 3G data usage, customers can avail 2GB data at 2G speed. Beyond 2GB usage, speed throttled to 40Kbps and download will continue to be unlimited during the remaining validity period. 3G and unlimited data offer not applicable in Punjab and Orissa. Post offer period, charges at 3p/10Kb (10p/10Kb in 2G circles) will apply. Text 3G to 121 to start 3G.

But till date i have no get any data/ offer. So i called to customer care No. 198 than he talk with me said he transfer my call to his senior officer and than my call has been disconnected & blocked my mobile no for calling to customer care.

thereafter, i called to customer care no. 198 through other mobile number and there was same problem with me. Please sir help me.....


Kindly take my complain seriously and solve my problem as soon as possible


Regards
your customer
vakeel
New Delhi

Dear Sir,
I am getting disturb too much from a unknown number (Tamil nadu circle). I don't know who doing this. He is a male and disturb my wife by calling and messaging. I am feeling too much disturb and also my wife. The mobile number is [protected].
So sir please help me. I am begging you.
Thanks & Regards,
sujeet kumar
P/No-[protected]
Karanatka(Bangalore)

I purchased an airtel digital tv on April 21, 2013 in my name (Vikrant Sharma – [protected], [protected](brother’s number- alternate contact)) for Rs. 2290. My id is [protected].

At the time of purchase, I was promised the following:
1) I will get a 250 cash back in my airtel digital tv account for future recharges.
2) I will get free naaptol and ebay coupons.
It’s already been over 15 days today, still there is no credit made in my account.
I contacted the customer care at [protected] to register a complain for the same on Apr1, 2013. The agent told me that a complain has been registered and the case has been forwarded. It will be resolved soon. But nothing was done till now.
Then, I contacted again yesterday (Apr 9, 2013) at around 12.45pm. I was told that within 1 hour some senior fellow will contact me to resolve the issue. I waited till 2pm, but no call !! I again contacted at 2.15pm and asked why was there no call and why is there no credit has been made. The lady said “Please stay on line, I’ll be back”. SHE NEVER CAME BACK and then after around 8-9 minutes on hold, the call was cut by them !!
Then I again called, again explained the issue to the guy. He said I’ll arrange for a call within 2 hours and then said, “Please be online, I’ll connect you to some senior guy”. I don’t where he connected me, but, actually the phone was disconnected !! And still, those 2 hours are not completed !!

Till now, I neither did got any call from these fellows nor did I get my deserved cash back !!

I guess, they promise anything to make the fool of customers thinking “who will come to fight for a mere 250 !!”.

Hi, i had taken a number [protected] from Airtel past 7 years and suddenly they activated internet to my number without even informing me and claimed a bill amount of 5000+. As i am using dual sim phone and one more number of Idea is having internet i was thinking i was browsing with Idea number as Airtel didnt had internet. But all of a sudden they came back with huge amount of bill which i cant pay. Also no one will be mad to use the internet without rental package, which they are not understanding. And they are threatening that they will take action on me on mails. Request to kindly help on this.

Dear Sir/Madam,
My Complain is that I had purchase a Air tel prepaid connection([protected]) in July 2012 after three months in Nov 2012 Air tel customer care called me and say sir please convert your prepaid connection in postpaid your monthly cheapest plan will be Rs.249/- and maximum Credit limit is Rs.2000 , so i had agreed with this . they send a executive at my home and he is taken my ID, photo, signature and Rs.300/- as a security deposit and fill up a Customer Application Form . after one month complete my bill is Rs.3880/- i am shocked with this bill. i called customer care that i am not agree with this bill and please convert my connection in prepaid they said me sir first you pay the bill than we will convert your connection in prepaid. After that i am not paid the bill in this dispute second months is also over and second month's bill is mail me i had check my e-mail there is Rs.3,025 bill is come. i am again shocked. Now my Question is that when my credit limit is Rs.2000/- then why company is not stopped my outgoings calls when i used Rs.2000 of my limit? Now Company's recovery team say me pay the bill otherwise FIR filled with regards section 420 against you. Sir i had paid Rs.1800/- (Rs.300 security + Rs.1500 bill ) . Now sir i request to you please help me i am a student and not pay this bill but some bill i will pay so please solve my problem.

Yours Sincerely,
Deepak Raj Singh
([protected])

Myself Mandeep
I have recharged my no. [protected] with Rs. 67 on 19 feb 2013. According to this tariff plan all local calls should be 1.2 p/ 2 sec,but i didnot get it. I have complained many times but there is no solution till now.My current call rate is 30 p/min,neither this Rs. were creadited to my no. nor any other solution.My tariff plan will be expired upto 19 april

I'm a prepaid user of 3g broadband on my phone..before this I am subscribing a 4gb data plan/rs749 and a weeks ago my data plan my data plan already reach its limit..when I want to renew my data plan, the message always keep telling me that I cannot renew the data plan since the capacity exceed 50mb even though my data plan already reach the limit..what should I do?

My number: +91 [protected]

Dear Sir,

I want to transfer my Airtel number which is currently registered in mumbai circle to pune circle. Kindly do the assistance.

Regards,
Vikas R.
[protected]

I have received a missed call on 8th April 2013 at 08 : 52 AM from [protected] . As I understand that +92 is Pakistan's code and therefore would like to highlight the issue. I am a Airtel Pre Paid Connection user , thus would request you to look into this matter . ...

Thanks
Lokesh.

I Sri Siddhartha Sankar Mishra has been used Airtel sim with mobile no.[protected] since last three years ago.I wish to block my sim at urgent basis because this mobile was misplaced at keonjhar on dt.06.04.2013.This is for your kind information to proceed my complaints on top priority basis.Kindly send any information my mail id.[protected]@yahoo.com

Hello Airtel

I was using Airtel DTH with Customer ID: [protected] in Hyderabad,
India.Recently i have relocated my home in Hyderabad to some other location
so i need a technician from airtel side to reinstall my DTH .

I am writing this to you because I have contacted customer care for
Re-installation several time infact from last 15 days i am continuously
calling customer care number [protected] but every time i am calling they
are saying they will be sending the technician within 24 hrs but till now i
haven't seen any technician visiting my home.

And when i asked for escalation they are just putting my phone on hold.

This is really unacceptable and i am facing lot of difficulty in getting
such a small thing to be done.

if you can look into this then it would be great.

thanks,
regards
Rajeev Gupta
[protected]

I LIKE TO APPRECIATE AIRTEL DTH FOR A HIGH QUALITY MARKETING STRATEGY ADOPTED FOR ADD ON SERVICES!!! THEY ARE OFFERING (INCLUDING HIDDEN T&C) ATTRACTIVE PACKS FOR FREE OR ON A VERY LOW PRICES BUT AFTER SOME DAYS WHEN IT BECOME CHARGEABLE YOU MAY OPT TO DEACTIVATE THESE CHANNELS BUT FEEL AS DIFFICULT AS CLIMBING OVER EVEREST!!! AS I AM FEELING AFTER ACTIVATING A SPORTS CHANNEL TO WATCH IPL 5 .... STILL COULD NOT DEACTIVATED WHILE I ADDED ANOTHER TO WATCH IPL 6! .... WANNA ELABORATE .... WHENEVER TRIED OVER WEBSITE (MORE THEN 30 INSTANCE IT WAS WITH MESSAGE "DUE TO TECHNICAL REASON YOUR COULD NOT REGISTERED KINDLY TRY AFTER SOME TIME!) (HOW KIND A MAN CAN WHEN HIS POCKET BEING PICKED ???) OR TAB REMAINED INACTIVATED WITH MESSAGE..... CLOSED FOR MAINTENANCE OR WITHOUT ANY MESSAGE IT CANT OPEN .... HOW GREAT WAY TO BEFOUL CIVILIANS!!!

On4th April,my previous inter net validity.expired.On 5th morning 8am i requested to stop my mobile inter net, sense to my mobile no my[protected],and subsequently the customer care person assured,and they sent the message,stating my problem been resolved.....at that time my Main balance was rs 101/..
Unfortunately ,my main balance slowly draining.Again i contacted customer care.the .same answer,,,when my balance still reduced,,,same request,sent, but no proper salvation.....the next day my main balance brcome in*zero* ,again i contacted,Mr Dimness tech supervisor,attended, some how he understand the problem.and he stopped inter net service,but he never settled my lost amount.Now i Demand you ,in this issue,purely your negligence,and lack of technical personalities handle this matter,for which i became victim.Hence ,,Return my lost account Rs 100/ to my mobile,main account,..immediately.
Mobile no [protected]

Sir,
airtel prepaid service is illegally deducing my balance every week for last 4 weeks for sms service(Rs 11 every week).though i did not send even a single sms in last 4 weeks. i called customer care a lot of time,they says no value added service active in my mobile number. inspite of that they are deducing my balance every week. now, when i call for customer care executives,they are disconnecting my call. i lodged two complaints in comsumercomplaints.in in last 2weeks. customer care executive assured me it would not happen anain.but this is happening again.they sent me sms today saying sms service will be auto renewed in next 1 day with charges Rs 11. they even refunded my lost money for which i lodged complaints last week.
[Dear Dr SUSENJIT MALLICK,

Bharti Airtel has just left a comment on your complaint with the ticket number #177129. Below is their response.

"Namaste Dr. Mallick,

This is to inform you that your concern listed on 01 Apr 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com]
i have copied the mail sent from them last week. but they did not solve the problam.
kindly look into the matter, so that i can get relief from this problem.
thanking you.

Dr Susenjit Mallick
164/1, South Masunda
New Barrackpore
Pin- 700131

Hi,

I had activated 23 rs data pack by request customer care. Service activated at the same time and I was able to use this service. But after 5 days It's automatically activated service without any prior information. I have talk to customer care for the regarding problem. But she didn't give me any solution that refund money and deactivated internet service. When I requested to talk to senior concern person then she hold my call for undefined time. I wait for more than 20 minutes but didn't talk to any person. Again I try to communicate customer care but I am not able connect my call.
Please give me the solution that how to resolve my problem.

Thanks
Mrityunjay Ravi
[protected]
mrityunjay.[protected]@gmail.com

Postpaid no: [protected]

I have been using airtel 3G dongle with 6GB plan since November. Through the airtel desktop app I used to check the daily usage.
Ever since I increased the plan to 8 GB which I did in feb or so, I am unable to get daily usage details. The request can be seen in outbox(apparently outbox is the sent items here), but I never get response.

I have been dealing with their customer care/technical support for the last two months no avail.
For the last month, though I have not used much(was on vacation for a week), for the last 4-5 days I got only 80 Kbps speed, because their records show I have exhausted my 8 GB limit.


Problems:

1) I get sub standard speed for no fault of mine. Despite several requests they are not providing a solution to let customer know the usage.

2) in fact they provide useless solution to drive traffic to their site by asking me to upgrade their app. This would have probably cost my 200-300 MB of my data. But end result same. I am not receiving the Response when I send the request through app.

3) because of their insensitive, sub standard service when my kid was unwell I was unable to work from home and have to take a couple of days off. ( or pay them RS. 300 for 100 MB which I could have g obbled in 2 hours)

4) even cheap android phones show the usage on a everyday basis. Why can't airtel app show the usage details on a daily/weekly/monthly basis. Just that they want to cheat people by not letting them know about their usage.

I want the rental waived for last 2 months and until I have this resolved.
If they can't resolve it any soon, I want them to call everyday and tell me the usage.