Airtel Complaints & Reviews

Today i have got a msg stating that voice pack have been activated..i haven't got any clue how it got activated.Moreover 30 rupees have been deducted.I tried to call customer care,even tried to have a chat with your executive..but no joy..please deactivate this voice pack and credit the amount back to me..looking forward for your response.

MAHESH KUMAR SARAF – AIRTEL DTH ID [protected]


It is quite unfortunate that service provider like Airtel is lagging in customer satisfaction and exploiting their helplessness to its advantage.

I got my Airtel DTH connection on 24.11.2012. I wanted the dish antenna to be installed on the front wall of my ground floor house as other’s had done, but the service engineer insisted on installing at the roof top stating that signal would be better. I didn’t object as they are professionals and know better than me. However, the cemented wall / bar on which they wanted to install the antenna was very thin and, therefore, not suitable for installation as 2 of the 3 nuts would have to be screwed on the edge of the wall, thus weakening its strength. When I objected, they assured me that it will remain intact and even if anything goes wrong they will reinstall. I had nothing to object then. However, while they were installing the cracks developed on the wall, as feared. Still, they insisted that nothing will happen and that they are there to set right the things. I accepted.

On 28.03.2013, there was a squall and the antenna got uprooted from the same two places where cracks had developed and was hanging on one nut/screw only. The signal was lost with error code - B001. Despite repeated efforts, I could not get their customer helpline numbers the same day as they were busy. On 29.03.2013, I spoke to the executive, Mr. Hassan who told me that Rs.250/- will be charged for reinstallation. When I narrated the whole installation story he transferred my call to his senior, Mohd. Tarif. Mr. Tarif lodged my complaint under ref. no.29428908 and said that I would get a call from their office within 4 hours. When I did not receive their call even for 10 hours, I called them up once again. This time Mr. Akhilesh was on the line. Again, I narrated the whole story including the installation part. I was told that I should have brought the matter into their notice then itself when the installation was taking place as those were the outsourced agency staff. I questioned as to how do I know that they were outsourced agency staff when they were wearing shirts inscribed “Airtel”. Mr. Akhilesh then told me that he would register my complaint and get the antenna installed at the same place as relocation would cost me Rs.250/-. I insisted installing at the same place won’t be tenable and I will have to call you again & again. Also, charging Rs.250/- is unethical on the part of the Airtel keeping in view the facts I have stated. However, finally I agreed to get the same installed at the same place. My complaint was registered under ref. no.29445435.

Next day i.e. 30.03.2013, I got a call from telephone no.43046026 that the man will come to attend to our complaint between 12.30 to 1.00 p.m. When no one turned up even up to 3.00 p.m. I called back on the number. A lady picked up the phone and told me that I had refused to get the antenna installed as I was not willing to pay Rs.250/-. I said, where is the question of paying Rs.250/- when antenna has to be installed at the same place and that it has not to be relocated. To my surprise, she mentioned installation at that place is not possible and that you will have to pay Rs.250/- for relocating the same. Without visiting the spot by any of their staff she mentioned that installation was not possible at the same place. It clearly implies that either they would have recollected the installation story on seeing my address as this is not a very old case or wanted to exploit the situation. I called back at the customer care without any positive results.

It is not a question of Rs.250/- as this is a very small sum. I am not willing to pay meager Rs.250/- because their demand is unjust as, instead of finding fault in me/customer, they should have deputed their own engineer to supervise the work done by outsourced agency staff. A customer is not a technical hand and, therefore, it becomes the duty of the service provider to ensure that the work done on its behalf is perfect. I had paid the amount to Airtel and, therefore, can hold Airtel only responsible. Outsourced agency staff fooled me. They never mentioned that Rs.250/- would be charged for relocating the antenna nor airtel staff mentioned to me. Had I been informed earlier, I would not have allowed them to install the antenna at that place.

To sum up, I can only say that Airtel is exploiting the situation knowing well that the subscriber has already paid for the set top box and monthly subscription and, therefore, won’t change to any other service provider. This is unethical business practices and won’t last for long. Persons like me won’t succumb to such extortion tactics and rather prefer switch to other service provider by shelling out another Rs.1500-Rs.1600. Mr. Sunil Bharti Mittal must not forget that it takes years together to reach to the top and seconds only to touch the nadir.



MAHESH KUMAR SARAF
[protected]

Have same problem .. get Rs 401 plan (399) e-recharged on 29th march 2013 with message successful time 2:47pm Transaction ID[protected] with 30 days validity..
Still nothing is there as today is 3rd April.. I called them on there paid no. and it cost me around Rs. 200, as executives and supervisors are typical non-sense people know nothing.. only taking time to resolve ny problem in 24 hours.. then in 7 hours, then in 30 minutes..
I totally spend Rs. 600 for a bbm plan activation..
I got call from 1 supervisor from no. [protected] and told me will resolve my problem till 7 O' clock in the evening and will call again..
No call and no plan activation

Very Poor and ridiculous services airtel blackberry is providing.. Treating us like dogs after taking money from us..
Hope for the best..
IMEI : 354908.04.622140.0
No. [protected]
Hope if there is still anything to do..

I had opted for A la carte plan on 28 March 2013 and after 2 days of service some of the channels were removed without my concession and a new channel had been added. I have tried calling the Customer care representatives several times and after sending numerous mails, I still haven't received any solution for my problem.

i want my prepaid phone number [protected] call history.ang msg incoming details pls send me the call history msg incoming details to my email id [protected]@gmail.com

We have made cash payment of Rs.1824/-(Bill no:1345 and aitrel ID:[protected]) on dated 29th March 2013.The payment was personally collected from us by Aitel staff(Mr.Ajay).But at the time of installation the installation engineer (Mr.Rajat Das) of Aitel DTH told that it cannot be installed due to not reciving signal.So he told us to buy another DTH connection of other company.But when we asked him to return our money immediately he told us to talk to his head (Mr.Saiful Modi, Salt Lake Kolkata) .On conversation with regard to refund of our payment of Rs.1824/- he told that it will be refund after 24hrs or more .Since from many times we are approaching the customer care and calling they are not responding to us.If they dont installed anything then why are they not returing us our payment of Rs.1824/-immediately.Please take a strigent action against the Airtel company and its employees for cheating us and giving fraud and inconvience service.

Mr.Nadeem Aktar.
lotus.[protected]@gmail.com

My airtel 3G datacard number -[protected] ,plan Rs. 675, 3.125 GB was giving very slow speed from past 2 days. after sending mails and calling airtel consumer care number 10 times, they have not solved the problem. today airtel has barred my connection without informing. their customercare is pathetic.Want to know whta is the issue and when my connection will again start

Hi,

I have paid 1440/- for south ultra pack (1 month free) on Saturday morning (30th March 2013).

Ashish assisted and shared one link. On confirmation I paid through credit card.
As per sale person commitment same will be installed before on Sunday 6 P.M but till date no one called back on the status.

I made close to 40 to 50 calls to 12148, 12150 and [protected] ( Ashish, Lakshmi and Mustafa naming few people ) but no one able to provide basic information on my transaction id or customer numbers neither status. How pathetic the service ..

Worse part on customer care is disconnecting the call without answering my query neither they call back nor patient to stay on line to resolve my query . Finally I got some positive response from Rajesh and Ravi where they committed to install on 3rd April 2013. I am hoping at least issue will get resolved by 3rd April.

On making close to 50 calls to get the above said information it’s really pathetic. I request you to provide proper training to customer care people. At least provide the right information in first call. As a customer we are looking for response not resolution immediately.

My booking is : 193988 and mobile [protected]

It’s my personal experience calling 12148 or 12150 is useless.. No idea why they are keeping this as toll free number ..

Request you all to think before you make the payment, i am not very sure on other DTH service but airtel is worse.

Mahesh

Hello,

I have Airtel postpaid mobile connection. I am using Govt of Gujarat, CUG plan, before 5-6 month they changed plan of mine and few others who reside in my group. They suppose to change all people plan who belongs to same group, but they did partiality.

I did too much follow up them But I didn't get any success and I have to follow this step.

Please if feasible provide me justice.

Thanks,
Parixit Patel

recent reply to Airtel customer care id [protected]@airtel.in, issue not resolved in 1 years time. Would like to sales head for Hyderabad to have a look at below chain of mails.

Thank you for your email.
As mentioned earlier, i had given Airtel 24 hours time, you have failed to fix my issue, you no longer need to resolve my issue i will change my SIM in the next 48 hours.

Today i had 10 missed calls on my number from your customer care.i have other important work to do other then receiving your calls. Request you not to flood my mobile number and stop calling my number. Fix the issue if you can, if not leave it.I consider Airtel is incompetant in solving a simple issue over a period of one year.

i am not paid your helping airtel technical team to find the cause of the issue so request you to ask your technical team not to call me, i will change my SIM in the next 48 hours, if you can resolve my issue fix it and call me, not before that.

If you have a solution for me within the next 48 hours, i would consider your card, providedAirtel pays me compensation for the inconvenience caused, loss of mental peace, waste of my time and energy in making calls and receiving calls speaking to your customer care people.If not please do not waste your valuable time in resolving my issue.

Thank you for your efforts.

Shambhavi


On Tue, Apr 2, 2013 at 11:15 AM, <[protected]@in.airtel.com> wrote:
Namaste!

We understand from your previous email, expressed concern regarding the inability to make Outgoing calls for STD BSNL landline numbers from your airtel mobile number [protected].

Thank you for your mail to airtel and the opportunity to assist you.

We understand that this situation must have inconvenienced you.

To address your current concern, we have raised a complaint regarding inability to call STD BSNL landline numbers with the relevant team.

For your reference, the Unique Service Request number is COGCS[protected].

Our team will be contacting you by[protected] with an update on the issue.

We request your co-operation until such time.

airtel regrets the inconvenience you are experiencing. We assure you the matter will be resolved at the earliest.

Please do write in for any further assistance.


Yours Sincerely,
Avinash Doddmani Siddalingappa
Customer Care
Bharti Airtel limited



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Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction

https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=94F719669FE0...⇄ 2 4 A 4 9 B7192FA B7296FE&refno=Qrc102041303042515368759



[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 02/04/2013 02:55:01 AM
Subject: Re: [protected] [|BAL|Qrc101041316041715354920|]

FYI

details for further action:

SIM number [protected] H - 2
Duration of problem ever since i purchased the SIM on 10th April 2012
Location of problem Kondapur hyderabad
Exact address infosys gachibowli campus , everywhere in hyderabad
Originating number [protected]
Destination number [protected], [protected], [protected], [protected], all
Goa BSNL
landline numbers, i have never been able to
make a single call to any landline
ever since i have purchased this SIM
Type of handset samsung galaxy ace GT 5830i
Error message no error msg... number does not get dialed, just
gets ended teh moment i dial any bsnl landline numbers i have tried 0832 as
well as +9132 prefix, nothing is working.
Information about the concern type
Town name


i have no more patience to write to you or waste my time in calling you.So if
you have any more queries have the decency to call me.

Let me know if you can fix this issue within 24 hours, if not i not not need
your assistance any further.i will go for some other provider who can connect
me to landline numbers

Also please send me email id sales manager for hyderabad zone

Thanks.

Shambhavi


On Mon, Apr 1, 2013 at 5:25 PM, <[protected]@in.airtel.com> wrote:
Namaste Shambhavi Verenkar,

Ref: Email dated 01/04/2013, expressing concern regarding the inability to make
Outgoing calls for STD numbers from your airtel mobile number [protected].

Thank you for your mail to airtel and the opportunity to assist you.

We would like to inform you that the Incoming and Outgoing call services are
active, as per our records.

Hence, we request you to revert with the following details for further action:

SIM number
Duration of problem
Location of problem
Exact address
Originating number
Destination number
Type of handset
Error message
Information about the concern type
Town name

We hope that we have able to address your concern.

Please do write in for any further assistance.


Yours Sincerely,
NAVEEN KUMAR
Customer Care
Bharti Airtel limited



Click here to provide feedback

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction

https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=57B8D92750B1
D72067ACE72955B4D93E414445B13595C0C1C0C0C6C8C1C4C4CBCD3059A0E0276C93FF 9 A
B&refno=Qrc101041316041715354920



[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 01/04/2013 04:03:21 PM
Subject: Re: [protected]

This is highly ridiculous i had make this complaint almost a year back and it
is still not fixed.

i had raised a complaint with airtel almost a year back on 15th April 2012 ,
saying i cannot make calls to any STD BSNL landline numbers.I got a from airtel
customer care saying it is resolved.



As on date 1st April 2013 i still cannot make STD calls, this is the limit.I
have been a loyal customer of airtel in the past 10 years inspite of changing
numbers and cities but this response it truly disappointing.

I expected much better service from a reputed telecom provider airtel. I think
its time i should switch to one of your competitors.

Airtel you are now forcing me to
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Dear Sir,

1month before I purchased a 3G Airtel Dongle/data card. It was not activated for 4 weeks. After I put a complaint in this forum. The person who sold it to me came to my home and gave new sim card stating that old sim card has an error. Then new sim card was activated within 1day but internet speed is 0kbps. The moment I connect, speed goes to 120kbps and immendiately after 1min speed goes to 0kbps and stays in 0kbps though the signal strength is 97%.

refer snap shot of my problem

please resolve my problem.
my 3G mobile no: [protected]

Best regards,

Sudheer Kumar
contact: [protected]

I bought an airtel DTH connection online from your site online
I did it on[protected] but till now I did not get any kind of conformation either through mail or phone but the amount 2000/ is deducted from my account
my name is gautham brahma ponnaganti and the transaction id from bank to bharathi airtel cellular payments is MSBH[protected]IGH2921859

my contact no with which I registered is [protected]

when I contact the numbers given no one lifts and all of them just cut my call straight away
really frustrated by the kind of service being provided

I owned an Airtel data card ([protected]) for quite some time and applied for its disconnection as i applied for Airtel Landline Broadband connection.

Please find attached the confirmation mail from Airtel about the cancellation of the number. (Cancellation Mail.pdf) dated 12th Jan 13.
Any one with a minimum level o[censored]nderstanding will presume that his account is closed after this confirmation.

Please find final payment on 25th Jan 13 for this account (Final Settlement.pdf) attached after i got the final bill for this number.

Later on 26th jan 13, i received mail from Airtel stating that as i was a long time customer with Airtel, hence inspite of going for closing this number, convert it to a prepaid account without any conversion charges (see Prepaid Conversion mail.pdf attached). I found the option good and hence i submitted the required docs for prepaid conversion.

After that i never heard anything for a month or so. Then i contact airtel and they informed me that i need to submit those docs hard copy to Airtel store. I did the same and again waited for a long time but never heard anything from airtel about the conversion.

On 24th feb 13, i recieved a bill of Rs. 906 for this number. I was shocked to see this. I called customer care on 5th Mar 13 and they raised a complaint request (Request ID - [protected]) and assured me that someone will call me in next 24 hours for the resolution. More than 10 days passed, no one called me.
Again i called customer care on 14th Mar 13, explained everything to them, then they said that "By mistake, while converting your account from postpaid to prepaid, we reactivated your postpaid number and forgot to deactivate it again and hence you got this bill of Rs.906." He raised another complaint request (request ID[protected] Person who raised this was Chandana ). He said that right away after this call, i will revert this amount back and close your account. I was relieved as i was assured that this issue is finally resolved.

To my shock, on 24th Mar 13, i got another bill for this number with Rs, 906 as previous balance and Rs. 1404 as this month balance and the total bill due for this account as Rs. 2310.

Now please tell me what a consumer is supposed to do and why should he pay a price and time for your software flaws wherein Customer care is not aligned with Billing department and consumer keeps on getting bills even after when customer care confirms the closure of the account.

I talked to customer care multiple times, repeating the same history all the time. They agree to their mistake, confirm me that the amount will be reverted back, but again, next month i get the added bill.

Please help me to get this issue resolve.

Shekhar Khandelwal
[protected]
Bangalore

My Mobile No is [protected].
As soon as I inserted my sim card into a multimedia mobile, Rs. 2 is being deducted at every day on account of email. I registered complain on 31Mar2013

I have been a regular Airtel customer since 6 years now and using Airtel post paid connection (Acc No.[protected]. I had opted for one time advance rental bill plan (Rs. 699). Every time I call customer care, they confirm that my bill plan of advance rental is active. However, Airtel has been deducting Rs. 300 every month as monthly rental. I have been calling to the customer care umpteen times and have conveyed my concerns (some of the many instances has been mentioned for your reference - 29 Jan 2013 -Faisal - complaint reference 76152809, 30 Jan Karan - Ref: [protected], Nodal Officer Saurita Bannerjee, request lodged at website - No. 48974853, 30 Jan - Sangeeta, Another girl today on 2nd April 2013). Even after my several complaints nothing has been done to resolve my complaint. I have requested Airtel every time to adjust the inflated bill amount with my call usage. Instead, they have now disconnected my number. I have spoken to so many representatives at Airtel but seems the brand is interested only in harassing its customers and do not pay attention to their complaints. I had this impression that Airtel is a good brand and their service is the best. But the response of their customer service has been so disgusting that I now plan to port my number to other operator and sue Airtel for the harassment and financial loss incurred to me.

I, Supanun S., mobile no. [protected] have activated the weekly internet bundle for blackberry of rs.100 last night around 7.30pm. My balance has been deducted and I have received a message saying that my request had been sent and that the service will be available within 4 hours. Till now 9.30 am. of the next day the service is not yet available on my blackberry. I called up the customer care twice and was told to call in a toll free number 7070 of which I was told again that this service is not available in my number. This is not the first time this problem is happening.
My last request is that most of the customer care assistants do not communicate in English which makes it really difficult for some o[censored]s to interact. Not only me, but many of the customers are hoping that you would make proper changes on this matter.
Kindly look into the matter immediately.
Thanking you in advance.

Hi Consumer Team
Am from chennai and my airtel account number:[protected]
I have raised nearly 5 compliants for the below mentioned issue,
Complaint Number so for:
[protected]
[protected]
[protected]
[protected]
5)New Complaint number 30113078 on 16/3/2013
This issue is going from December 31'st 2012 to till date
All proofs i have given and attached the bank statment again which has all the details.I received a new bill which the amount is not yet adjusted.

Please read my quire below,

This is regarding my aritel bill for the period 11/nov/2012 to 10/dec/2012

Bill No:[protected]

I have paid the bill on 31/dec/2012(due date) from my airtel account(online) but i got sms from that payment failed.So within a minute i have paid one more time from the site and its was success.

I checked with my bank(chennai branch) they told that both transaction was successfull from bank end and amount went the merchant payment gateway(that is airtel).The bank gave me the payment voucher number [protected] with the trace number for both 076580/080074.

On Mar 24, 2013 airtel asked me for bank certificate and i had given the certificate too.But still they are not adjusting my amount Rs.656.18.Please help me.

Thanks
Prasanna

Have applied for airtel data card on 16th mar 2013. This card was offered to me
Under special plan for hsbc staff. Have received sim for the same the no is [protected] after paying rs 550 according to them I was supposed to get dongal in two days but not yet got. I called them twice in last week but they were unable to answer. I have stopped calling them and I fade up. airtel is least bother about their customers and make us fool. my 450 has gone for toss and apart from that I have been suffered a lot in these days
the person whom I was liaising is Mr jha and arvind cell [protected]

Regards
Vijay
[protected]

I applied for a broadband connection on 28th March, 2013. On 29th March, 2013 I got a message that the request is in process and that airtel will revert to me within 48 hours. It has been more than 72 hours now since I have got any communication from airtel regarding the broadband request. Today when I called at "[protected]" for knowing the status of my request,I was asked to hold;I did so for more than 8 minutes without a word from the other end.
I hope higher authorities take adequate action.
My reference no. is:[protected]

I am using an Airtel prepaid number from July 2008. Recently when i downloaded a app on my smartphone it showed the number registered in the name of Chandan. Although i got it registered in the name of my father Mr. Rajesh Kumar Saxena. Now when i contacted their office, I got the answer that there is no solution to this Problem and the name cannot be changed. It would be a big problem for me in case the sim is lost or is damaged. So kindly help me in getting the number in my name or the original name i.e. my father's. Its the only contact number in all my Contacts and i cannot afford to lose it. I am ready to provide all my original documents again and all the details about this number in last 4.5 yrs.