Airtel Complaints & Reviews

AirTel — SMS not coming

Hi,

from last 4-5 days I ahve not received any messages.could u plz check & get back to me .

also give me customer service no so that I will directly get in touch with dem.

AirTel — SMS

MY BROTHER STAYS IN KOLKATA, PARK ST AREA.WHENEVER HE SENDS AN SMS TO SAUDI ARABIA(ie, to me) I NEVER RECEIVE NOWADAYS BUT HIS CHARGES ARE DEDUCTED AS USUAL.

THIS IS ALSO VERY PROBLAMATIC BECAUSE THE SENDER REMAINS CONFIDENT THAT THE MESSAGE HAS BEEN CONVEYED WHEREAS ACTUALLY IT IS NOT.

SO I REQUEST AIR TEL CUSTOMER CARE TO LOOK INTO THIS MATTER WITH RESPECT TO THIS MOB #[protected]

Airtel — we are going some where

we are going some where so we want to cancel our internet service for some time.
our account no is 00087231

Namaste Kalyan,

We would like to inform you that your concern listed 22 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AIRTEL PRE-PAID CONNECTION — deactivaation of airtel pre-paid connection after one month

I have taken a airtel pre paid connection with the scheme on purchase of nokia mobile phone. The shopkeeper assured to activate my connection within few minutes. However, I got connection from some other vender of airtel. My phone started working. It goes almost one month. Suddenly, six days before, connection of airtel has disconnected. After inquiry from Customer Care, I came to know that my address verification was failed and I have to submit another application with one photograph with Identity & Address proof. I have again submitted on 19.07.08 (Saturday) evening. They assured me that your connection will re-activate within 48 hours. It has been past almost 40 hours but the connection is not re-activated.
I don't know who varifies the address without talking with the customer. It is your duty to verify personally by visiting the residence of the customer or telephonically until the verification has got completed. This is not fair that you cut the phone and harassing the customer . This is taken very seriously and it can affect your business.

Airtel India — Looting of its customer

Airtel has started the business of looting its customer.One fine day i recieved a message from airtel that my cricket pack has been activated(which i dont know how) and to discontinue dial some toll free number which i have been trying since last 15 days but the response is that the number does not exists.I am right now in roaming and i have been trying the 121 customer care no. But after a long procedure my call is being hanged up.This is really insane while they continue to deduct rs 5 daily from my account.This is not the first time some thing like this happening and i am not the first one either.I really think i should go to the consumer court now no matter what it takes.And to end this i'll suggest every indian that airtel though they are cheap but they are really cheap.They are the biggest cheater in india

Airtel Prepaid — fake charges for downloading games

Dear sir,

I am M.A.Waseem my mobile no. is [protected] prepaid and since from march 09 i am am occosiaonallly getting the message from the airtel services that i had downloaded the Javascript games and trhe amount has been deducted from my acount 5 times. for 4 times Rs 15/- was charged and for one time Rs 50/-. I had made no. of complaints but still this mistake is continuing. they are not ready to refund the amount and at the same time i dont have any game in my mobile dowloaded from their services.

AirTel — Pre paid fraud

Dear,

Iam having an air tel pre paid connection since from last more than 5 years(No. [protected]), Recently fromlast 2 months im facing a major issue with it, whenever i got this number recharged automatically that recharged amount has been dedited from my airtel account and it shows a negative balance always, talked to your customer care executives several times, but nothing has been done, now even they cant connect me to the custumer care executive any more, done know whome to talk with for this.


kindly get this resolved and if possible provide me the reasons of getting that amount debited from my account.


in wait for tour revert.




Regards, Ramji lal
[protected]

SIR PL STOP THIS NO OR TAKE SOME ACTION AGAIN MR PRATIK I MEHTA RES ADDRESS IS IN DOMBIVALI IS MISSUSE MY PHONE NO [protected] & TALKIN DISS MANARABLE LANGUAGE WITH MY RELATIVE WHOM CALL IN THIS NO SO PL PL PL
THANKS
PINAL M SHAH
[protected]

AirTel — about fake deduction

dear sir,
my airtel mobile no. is [protected].i am activate night mobile office pack on my no..this pack is valid for seven days.Airtel deducted rs.35 from my account but my service not started.he also not pay my balance to me.plese help me in this matter.

Airtel — MAKING PEOPLE FRAUD

My complaint is about that i m retailer in mahim(W), mumbai400016.I recharge prepaid connections for airtel customer.As i'm the retailer i make Trancsection of more than ten thousands.The dealer frm airte fraud us.In mahim he made fraud around two lakhs(2, 00, 000Rs) from all the retailer.where we can go what airtel is doing there is no direct contact for this problem?

my mobile no is [protected].
Today i receave a message from mobile office (from[protected] & deduction in balance Rs-10,
but i do not use mobile office, please sent reason of deduction in balance in my no.
when i use mobile office and activate internate connection then net is activated but do not open any wave page...why...
and also deduction in balance without any reason...please recover your service.

AIRTEL PRE-PAID CONNECTION — Airtel Pre-Paid Fraud

Airtel Prepaid Fuard – Disconnection after Re-Charge

I had taken a Pre-paid connection from Airtel 0n 23-07-09 No. [protected]

I submitted the documents of identity as Driving License and Original Copy of Employers certificate on Company Stationary.

I did a recharge of RS 1000/- which was accepted by Airtel.

Immediately one day after the recharge the connection incoming was disconnected saying the proof of residence is not valid. I had the documents resent through the dealer, explaining that the same had been ccepted by Airtel for Land Line Connection. The Land Line number has been given for reference to the Airtel Call centre, where I have have made many calls.

On 31 of Aug when I go with the proof of residence, of land line phone bill, company tells me that the number has been recycled.

About the money that was put in for re-cahrge- FRAUDULENTLY USERPED BY AIRTEL. WITHOUT ANY INFORMATION TO ME THAT THE NUMBER IS RE-CYCLED.

Excellent way of collecting money in one kitty from small time pre-paid customers to increase profits. Let them buy the connections, trouble them for documents. Even after they give the documents, eat up the money.

I am surely considering taking Airtel to Customer court for this. I am considering disconnecting the land line also. There are companies which treat the customers better.

Dear Sir,


I am David Fredrick, my mobile no. is[protected] prepaid life long sim from past 4 years I am using this mobile service and recently from mid september till date I am getting the message from the airtel services that i had downloaded the Javascript games and I have been charged from 24th September, 1st, 8th, 14th, 21st and 29th October totalling to Rs.170/-. I had made no. of complaints to the customer care service but still this mistake is continuing . and at the same time i dont have any game in my mobile dowloaded from Your services.Kindly refund the amount which has been deducted.

thanking you
david

AirTel — AIRTEL PREPAID FRAUD

Look at the letter written by me to Airtel customer care and look at the irresponsible reply ;

Dear Mr. Gopal,


Warm Greetings from all at Airtel!

This has reference to your below email, we would like to reiterate that we would be unable to credit the amount of Rs 178/- towards the mobile number [protected] due to the expiry of the validity period.


Should you require any further clarifications, please do call our 24-hour Customer Care on 121 [toll free] from your Airtel mobile or[protected] from all other phones. You could e mail us at [protected]@airtelindia.com.

We assure you the best of our services at all times.

Warm regards,

Manjula M
Nodal Officer Team





S Gopal<[protected]@yahoo.co.in>
11/24/2009 10:47 AM
To NodalOfficer.[protected]@airtel.in
cc
Subject Re: From Airtel!

P Please do not print this e-mail unless it is absolutely necessary P





Hi,

I regret to inform you that when I contacted the person who charged this amount , he told me that the amout would be credited to the lifetime validity of my account and a separate account would not be created. Also , he informed me clearly that Airtel started this new scheme of creating special accounts with effect from November 1 , 2009 . Since I had done the recharge on October 22 , 2009 this scheme was nowhere in the picture and was not informed to me at all. Hence if you are planning to make free money from your customers , this is what is known as fraud. I want my hard earned money to be credited to my lifetime validity since the shop owner who recharged this amount told me clearly that Airtel is committing this fraud. He is willing to support me and go to court or any place against Airtel to get the money refunded. If you want me to go to consumer court or any other point of justice , I can very well do that. I expect a favourable decision as soon as possible from your end.

As I told , the person who recharged this amount for me is ready to support me , since he well and truly told me that I recharged on October 22, during which there was no such scheme.

The address of his shop is given below;

SLV Enterprises

# 7 , Anjenappa Building,

Near Mallesh Palya Bus Stand,

Shop owners' Phone number - [protected].

I know that Airtel would not like to lose a valuable customer like me and I would expect a credit for the lost amount and nothing less

Airtel Prepaid — Fraud

Sir i have received message from airtel service provider that on my number there is an special offer regarding balance recharge. It has an offer of Rs 75 balance on recharging with Rs 25 recharge card. but when i recharged with it i got only Rs 25 as balance nothing more. when i complaint about it to customer care i did not get an appropriate answer and help. so please take some action regarding this .

I have been charging for jokes, cricket scores & even for calling customer care 121, this is very frastrating, I have never asked for these services. I have been a airtel customer for last five year, stop immediately my number is [protected]

Despite complaining that I do not want any value added service, Airtel continuously deducting the money from my balance. They charge for the services for which I have never applied / requested. They send dirty SMS, and unnecessary messages and continuously deduct the money. Even calling to the customer care........neither they provide proper guideline to my complain nor they transfer the call to the concerned personnel.

If they are deducting the money from my account saying that I have activated the service then Can they show me any proof that they have confirmed me that if I activate such service I will be charged the sum? They can not.........because they never send any SMS about the information / confirmation about the value added service.

Airtel is looting my balance. Please take necessary action against them and give me my money back.

AirTel — Fake DEDUCTION

This is inform to you that my mob is : [protected].
I am just fed up of Airtel, in last one week i have charge twice for game download.....that's rediculous. There system is charging falsely.
When i wake in morning i just found a message stating it i have been charge Rs 15 for game downloading. When i contact 121 for help they inform me that system is showing that i have download game at mid night 2.53 AM.... it's a time when all we are sleeping....thier stupid executive says they may be i wake up at that time and after downloading it i get sleep......

HOPE I WILL GET JUSCTICE FROM AIRTEL....

--
Hitendrasinh .Gohil

Airtel — looting

Hello,
I have been using Air tel card from last 4 years.Initially it was good but now seems they doesn't care about customer related problems.whenever we are going to call to customer care, it answers only by pre-recording service.My problem is i registered for friends chat service and after that i want to unregistered this service by calling to customer care.for this they mentioned one toll free number but there is only for sign out option from service only for some days.and cutting for that service is going on.I want to unregistered from this service immediately.
Now i thought to change my service from airtel to tata docomo.
Instead of spending money on cricket match sponsors my suggestion is to improve your service.people lost trust on u.

AirTel — complaint against Fraud and Loot of Airtel Prepaid.

R/Sir,
From 2005-06, i m using this [protected] airtel prepaid (Punjab) no.
i have activate sms pack on this no, but from today morning more than Rs.315/- has been deducted from my mobile balance, whereas i have balance my 2039 sms till 3 mar 2011. while i have recived no any information from airtel sevices that today is blackout day and all sms's will be paid.
so are requested to please reimburse my unnecessary deducted amount as early as possible and also please stop these types of fraud activities in future.

Warm Regards
Er.Rajiv Goyal INSAN

Airtel — Charge more--irrespective of tariff

I had a very good impression on Airtel but its sad to say that I no more have that impression. I am
charged more than I talk. We were informed that 1p/sec is the charge. If talk for 9sec they charge 11paise. If I speak for 39seconds they charge 41paise for the cal. When tried to enquire regarding this by calling 121, the call is attended by some agent and when I start explaining the issue the calls gets disconnected. Alas, I am charged 50paise now. If I repeat calling customer care, then same thing happens. This way 4-5calls get disconnected. I got vexed with the service.

Also, frenzo chat is activated by itself, when i kept a request , the service is stil not de-activated.
suddenly I discover that 20rs were deducted in my account. To enquire about why 20rs were deducted from my account, I made calls to customer care nearly 5times to de-activate the service. Even there also followed the same custom, cal gets disconnected evrytime I cal customer care again and again.


When I tried changing the network, I was informed that it might take nearly 7 days and I need to submit documents and during which 4days the number may be in suspension mode . What's dis, does it take 7days to change ur number and during which 4days u wil not b havg ur number activated??Does it sound meaning ful.

Please AIRTEL.....i request. Dnt trouble

Airtel Prepaid — Fraudulent charging

I am a prepaid subscriber of Airtel in Bangalore. On Sept 2, 2011 I got an SMS thanking me for "having subscribed" to Hello Tunes! I had NOT done anything about Hello Tunes, neither asking for it nor activating it. I could not talk to an operator to complain as the IVR system is so complex and confusing. Ultimately I found out I could unsubscribe to the unwanted service and I did that. I was informed that I have 29 days left of the "service". Then I found a sharp reduction in my balance amount though I had only used the phone for a few calls. I managed to call again and reach an operator today. He transferred me to his supervisor who said he will reverse the charges.

I hate to see that cell phone companies follow sharp practices like this. I hope that TRAI will look into this.

Ramani

Airtel (Prepaid Mobile phone services in Bangalore) — Fraudulent charges to my account

1. On Sept 2, 2011 my prepaid mobile phone account was charged Rs 35 for Hello Tunes, though I had not made any request for any such thing. I got an SMS saying "Thank you for choosing Hello Tunes. You have been charged Rs 35/- for month". I wasted a lot of time getting an operator on "Customer Care Number" 121 to complain to and then to get his supervisor and finally to get the charge reversed.

2. On Sept 6, 2011 history repeated itself, with my receiving an SMS saying "Thank you. Please dial 55223 to listen live Aarti from Tirupati Balaji temple. You have been charged Rs 10/- for seven days with 100 minutes o[censored]sage". Again I wasted a lot of my time getting this charge reversed. I asked the call center supervisor how he can prevent such fraudulent charging in future. He did not seem to understand what I was saying and repeated himself without answering my question. However, he agreed to escalate the matter to his superior.

3. Again on Sept 9, 2011 I received an SMS identical in content and Rs 10/- has been charged to my account once more.

4. We have all been reading that "value added services" is a profitable business for telecom companies. However, it is easy to recognize that fraud can be even more profitable!

5. I don't know how many millions are getting cheated by such unauthorized debits. TRAI should require a database of SMS requests for service requests to be maintained before debits are allowed. A penalty of Rs 10 crores should be levied from Airtel to discourage this pernicious practice.

Airtel Prepaid — Fraud services charges

Hi,

I am a prepaid subscriber for Airtel and my number is[protected]. I got automatically subscribed for Airtel gamesclub on Sep 10, 2011 and there was a deduction of 99 rs for the game which I never downloaded. On visiting http://gamesclub.in it showed that I never downloaded any game. I tried to un-subscribe the sending UNSUBGC to 54321 and recieved SQLDB error. Again I sent another SMS unsub gc to 56363 and this time I was charged rs 3 and still got the same SQLDB error in response.
On Sep 19 at around 2:30 am (when I was in my deep sleep), I got another message saying I have been charged rs 32 for downloading java games.
I don't understand how can one download when he is not using the phone. On visiting the http://gamesclub.in , i see that no games has been downloaded for my account.


I don't understand why AIRTEL is making this fraud charges and automatically enroll into these services.

. They did the same for me. I've never downloaded such a stupid hungama content game, but they charged me 99. I called cust service (121) and complained, but the guy who attended my call transferred me to a supervisor. All i heard is 2 rings and call ended. That's the last time i spoke to a person @ airtel cust serv. I tried several times, but never was able to reach the rep. Although it gives me the option 9 it's not connecting me to a rep. Have they all absconded?

Airtel Prepaid — Fake Deduction

I have Airtel prepaid connection of +91 [protected]. I received a notification on my cell on17/11/2011 and i just clicked on the same, just by clicking it resulted into deduction of Rs. 99 without any reason. Now when i have contacted the staff at consumer care, there is no proper response and the same is considered to be data usage by me whereas it was hardly 5 seconds time. how come 99 rs. can be deducted for something which i never downloaded further why such link was sent on my mobile. Earlier also 5 days before 45 Rs. were deducted from my account without any reason and there is no proper explanatory response from the customer care department.

This has been the heights of looting the public, we are already landing up paying so much due to internet plans, call tariffs and over and above that all these charges by such carriers.

Namaste Mukesh,

This is to inform you that your concern listed on 22 March 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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*****KEEP YOUR STUPID AIRTEL POLICY WITH YOU PEOPLE.****

already i sent email to your team. and i spoke about tariff plans .

you people are unable to answer.
you people are giving one excuse to us: ITS AIRTEL POLICY.

-----
we want to know what is and what type AIRTEL policy ??
becauz you are saying" First 2 min Calling of the day is (airtel terms policy)- BUT im our eyes you are looting to customers.

i need perfect answer from airtel. what type AIRTEL POLICY/how you can charge First 2 min Calling of the day -2 Paise/Sec.??

if customer recharge any plan to make low call rates then no need to charge again - again First 2 min Calling of the day -2 Paise/Sec.

you people should not charge First 2 min Calling of the day -2 Paise/Sec. IF CUSTOMER recharge any plan.

its called daily rental-RIGHT.!!!
so DAILY RENTAL system already closed.

you have 2 option:
1. you can take First 2 min Calling of the day -2 Paise/Sec.BUT (WITHOUT RECHARGE ANY other PACKAGE)
2. IF customer recharge any package to make low call rates then (AIRTEL SHOULD NOT CHARGE AGAIN -First 2 min Calling of the day -2 Paise/Sec.)


DO NOT MAKE FOOL TO US. ALREADY WE INDIAN PEOPLE FED-UP FROM INDIAN GOVT.


I HOPE YOU PEOPLE WILL UNDERSTAND.

Namaste Mukesh,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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still my issue not solved

45rs reachrge then why again you people are charging first day 2 min normal call rates?
so what use to recharge low call rate package??

stop to this plan

Airtel — No Response on Complaints raised

Hello,
The Airtel Network coverage is just Horrible in my home. During each and every call, almost 2 - 3 minutes are spent just identifying where the signal is better and a lot of times calls were dropped.

I had raised a complaint on 21st October 2008 with Ref No. 18917776. Unfortunately I neither received any call nor any improvement in service.

Honestly speaking this is one of the crappiest Customer Care in this World, which I have faced so far.

When I used to approach the Customer Care Centres, I got nothing but the false promises. Call centres never directed me to any relavant (technical/managerial) person whom I can escalate.

I am still looking for some resolution from AIRTEL.

Regards,
Dhritiman
Hyderabad, SriNagar Colony.

AirTel — NO RESPONSE OF COMPLAINT [|BAL|9893174441|21012010108|]

I m Dr. Pranay Singh my mob.no is [protected].
I recharged my no. with 94 Rs topup plan for GPRS on 16th of december,that was valid for 1 mnth. On 12th of January early mng from 12.15 am to 1.45 am i browse net 25 MB only that was free within every night limit 75 MB and 154 Rs were deducted from my main act balance which was illegal
I had complaint twice no is CBDPA [protected] and ROVAD [protected]
Till now i didnt get any satisfactory solution, every time customer care persons are giving me time and date that they will contact but till i m waiting.
from my no services to talk to customer care executive has been barred.
Now i think i must have to go to the consumer forum.

Namaste Santosh,

This is to inform you that your concern listed on 22 March 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Santosh,

This is to inform you that your concern listed 22 Mar. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Santosh,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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airtel 4g is pathetic...no proper speed n loss of networks always...when i had got airtel 4g the demo given was 11 to 15 mbps...but right now it doesn't reach upto 1.5 mbps..though complaining this thing 2 cust care no proper technical person is fixing it...too bad for airtel n i hate it.

Namaste (thandavamurthy ),

This is to inform you that your concern listed on 22 March 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste (thandavamurthy ),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Hi,

I had deal with the same Guy Santhosh ([protected]). He said he is from Info Data Global Services, Kalyan Nagar. He asked me to pay 1000Rs as refundable advance for the broadband connection promising that he will install the connection the very next day but its been 4 days now and he ignoring my calls. I am planning to visit his office tomorrow. Please let me know if anyone from Airtel can help me get through this guy. I am happy if you can suggest me some other agent and help me get my 1000rs from Santhosh. You can contact me on [protected] My name is Kavan

I have been using Airtel Internet and mobile service for the past 10 years. I have never faced any issue like this before. How can you let such people spoil the reputation of your brand name? You have to take some action on him!!! He is a fraud.

Thanks

Airtel-BroadBand — Broadband not working

I have broadband connection of Airtel and for the past several month it has not been working at all. I have continuously lodged complaints but to no avail. Everytime one needs to talk to a new customer care executive, they will make false promises and nothing would happen. So far technicians have visited my house, they rectify the error and within a day or two it again goes back to error mode. I have requested & shouted but Airtel is least bothered. They harass the customer so badly and on top of that when I am asking them to disconnect the services they would not do that either.

The technicians who visit the house come at their sweet own time assuming that the customer is just waiting for them to give a red carpet welcome. One of the technicians came to my house around 9.00 PM and when he could not resolve the issue until 11.00 PM he promised to come in the morning. Since then that morning has yet to come.

Airtel — COMPLAINT AGAINST FAULTY SERVICES BY BHARTI AIRTEL LTD. & COMPENSATION AGAINST IT.

DEAR ALL,

THIS IS FOR YOUR KIND INFORMATION THAT I AM HAVING AN AIRTEL CONNECTION (POSTPAID), No. [protected].
I HAD BILL DUE FOR AMOUNT Rs. 1012.18, VIDE BILL No. : 1495512. I HAD PAID THAT BILL BY YESTERDAY, i.e. 18/10/2008, ROUND ABOUT 3.00 PM.
I CALLED THE AIRTEL CUSTOMER CARE DEPARTMENT ROUND 3.15 PM FOR RECONNECTION OF MY TELEPHONE LINE, AS IT HAD BEEN DISCONNECTED FROM THE COMPANY.
I WAS ATTANDED BY Mr. RUPTASH ROY, WHO TOLD ME THE LINE WILL BE RECONNECTED WITHIN 4 HOURS.
I GOT THE CONNECTION BY 2 HOURS, BUT ONLY THE INCOMING CALL FACILITIES ARE GIVEN TO ME, NOT THE OUTGOING CALL FACILITIES.
AFTER THAT I WAITED FOR 4 HOURS AND AGAIN AT 7.15 PM I CALLED THEM BACK AND I WAS ATTENDED BY Mr. ABHISHEK. HE TOLD ME THAT THERE IS SOME TECHNICAL PROBLEM AND I WILL GET THE OUTGOING CALL FACILITIES AFTER 4 HOURS.
BUT AFTER THAT ALSO I DOES NOT GOT MY OUTGOING CALL FACILITY. SO I AGAIN CALL THEM AND WAS ATTAENDED BY Mr. SANDIPAN DAS. THIS GENTLEMAN TOLD ME THE SAME THING THAT THERE IS SOME TECHNICAL FAULT AND IT WILL TAKE 24 HOURS TO RECTIFY AND AFTER THAT I WILL GET MY OUTGOING CALL FACILITY. I ASK HIM TO GIVE SOME SENIOR MEMBER WHOM I CAN TAKE, AFTER HOLDING ME SOME WHILE HE CAME AND TOLD THAT THERE IS ONLY 1 SENIOR MEMBER PRESENT AND HE/ SHE WAS ALSO BUSY ATTENDING SOME OTHER CALL AND HE/SHE THINKS NOT IMPORTANT TO ATTEND MY CALL. HE ALSO TOLD ME THAT IF I HAVE TO LODGE BY COMPLAIN, I CANM LODGE AT [protected]@airtelindia.com.
AFTER 15 MINS I AGAIN CALL THEM TO TAKE WITH ANY SENIOR PERSON. THERE I WAS ATTENDED BY Miss DEBASREE BISWAS, WHO TOLD ME THE SAME THING REGARDING MY PROBLEM.
AFTER 15 MINS I AGAIN CALL THEM & WAS ATTENDED BY Mr. PRITISH CHANDRA, WHO TOLD ME THE SAME THING REGARDING MY PROBLEM & WHEN I TOLD HIM THAT I WANT TO TALK WITH THEIR SENIOR, HE TOLD ME THERE IS NO SENIOR PERSON PRESENT, THEN I TOLD HIM THAT I HAVE BEEN TOLD BY Mr. SANDIPAN TTHAT THER IS A SENIOR PERSON, HE TOLD ME THAT HE WAS PRESENT THERE THEN, BUT RIGHT NOW HE HAD LEFT.
SO LOOK INTO THIS MATTER THAT HOW THIS CUSTOMER CARE CENTRE IS RUNNING AND HOW WE THE CUSTOMERS ARE FACING PROBLEMS AND OUR PROBLEMS ARE NOT SOLVED BY THE COMPANIES ?
NOW YOU TELL ME WHO WILL GIVE ME THOSE VALUABLE TIMES WHEN I NEED MY CONNECTIONS ?
I NEED COMPENSATION FROM BHARTI AIRTEL LIMITED FOR THIS HARASSHMENT I HAVE TO FACE FOR THEIR FAULTY SERVICE.
EXPECTING REPLIES FROM YOUR END

WITH REGARDS

ARINDAM KARAR
KALITALA, H.I.T. ROAD,
JAGACHA,
ICHAPUR SEALDANGA,
HOWRAH - 711104.

I kindly inform u that i one o[censored]r costomer of airtel prepaid service has recharge his sim by easy recharge of Rs.60 on 1st of nov. But does not get balance in bihar while roaming, i have complain also for this but there is no action ya reply about this now 48 hours is going to be happen, what is this even one o[censored]r employee of airtel customer care service named Amit has talk me roughly like making me fool on 2nd of nov. now i come in position to not beleive in airtel customer care service .my mob. no-[protected]

Dear maa'm/sir,
I have a jodi pack for last 5 years n suddenly company is bared my secondery no. i m a loyel costumer of airtel n this should not be done wd me. kindly take some action emmidetially.

thanks
anurag chauhan
[protected]

To,
Airtel co.


Sub – complaint in regarding other sms charges.

Sir,
I m ravi chaurasia here. I am using Airtel no. [protected].I had activated net service from last five months. First approx. two month I am happy with your internet service within this time I not checked my bill statement. From last three month I am checking my Airtel bill and I find there is any other sms charges approx. Rs. 300 per month, but I have not used this services.
I had complained for this above charges at least 6 to 7 times but yet no action has taken from your side. After all I had deactivate net services on dated 05.01.2009, I am really very very sorry to say that I am not happy with your services. And right now I am having proof for unused charges taken by your co., and I am also sending this copy to consumer court. And further any bodies ask with me about your service then I will tell them that your service is too bad.
Thanking you.
Regarding Ravi chaurasia
Shipra estate limited
Mob. No. [protected]

Airtel — Poor Support Broadband Line

Hello all,

Dont Trust the airtel bharathi network.
they cheated me a lot.

Its a big story..
i applied a broadband line from airtel on Nov month
but they cheated me

so i wont like to pay them

Airtel Broadband — not attending the complaint regarding non working of broadband

i made complaint around 5 time having no[protected] first complaint i made on 29 jan 2008 since then i am making complaint regarding non working of broadband but they console me artificially that we sort out your problem but they failed so far

Date: 05- Feb-2009

Sub: Our Complaint No.20480123 dated 31.01.09 & # 20493511 dated 02.02.09 for extra charges on Black Berry Service
Ref: Our Airtel No.[protected] and account no.[protected]
Dear Sir,
With reference to above, we have talked to your customer care executives Mr. Preetam and Mr. Faisal and lodged
a complaint for extra charges on Black Berry Service. According to your executives, Black Berry Service rate
will be 10 ps per 10 KB and details are given below:

Month Total KB Free KB Blance KB Rate Amount Rent Amount Bill Amt. Discount Difference
Oct-2008 4808 500 4308 0.01 43.08 499 542.08 2404 250 1611.92
Nov-2008 13554 500 13054 0.01 130.54 499 629.54 830.9 250 -48.64
Dec-2008 17136 500 16636 0.01 166.36 499 665.36 638.2 250 -277.16
Jan-2009 6987 500 6487 0.01 64.87 499 563.87 1270.8 250 456.93

Total amount of extra charges 1743.05

You are requested to look into the matter very urgently and reply us as your customer care executives haven't
responded satisfactorily.

Thanks & regards,

For Grace Impex Logistics,

Gautam Khanna

Date: 09- Feb-2009

Sub: Our Complaint No.20480123 dated 31.01.09 & # 20493511 dated 02.02.09 for extra charges on Black Berry Service
Ref: Our Airtel No.[protected] and account no.[protected]
Dear Sir,
With reference to above, we have talked to your customer care executives Mr. Preetam and Mr. Faisal and lodged
a complaint for extra charges on Black Berry Service. According to your executives, Black Berry Service rate
will be 10 ps per 10 KB and details are given below:

Month Total KB Free KB Blance KB Rate Amount Rent Tot_Amt Bill Amt. Discount Difference
Oct[protected].01 43.08 499 542.[protected].92
Nov[protected].01 130.54 499 629.54 830.9 250 -48.64
Dec[protected].01 166.36 499 665.36 638.2 250 -277.16
Jan[protected].01 64.87 499 563.87 1270.8 250 456.93

Total amount of extra charges 1743.05

You are requested to look into the matter very urgently and reply us as your customer care executives haven't
responded satisfactorily.

Thanks & regards,

For Grace Impex Logistics,

Gautam Khanna

My airtel detacard prepaid number (Not Postpaid) is[protected], I want to say that my detacard is not connect to the internet.deta card dont found network singnal".Its problem in a particular place in Lakhisarai whole distict.outside Lakhisarai distict proprly good work my detacard, same problem with mobile office at mobile with all Lakhisarai airtel consumer.I am facing this problem from 08august2009.I call to 121, but my problem is not solve.My 1st complain number 773900, 9 august2009, second complain no[protected] on 12 August 2009, third complain no[protected] on 15 august 2009 and Last complain no[protected] on 18 august 2009.I talked assistent of nodel officer (BIHAR) miss sapana but dont resolve my problem.Please check, and solve my problem.I am using net on computer with AIRTEL USB data card on 498/- monthly plan.My alternet number [protected], [protected], [protected]

our airtel broadband connectin is disconnect in just 5 minut then be restart the router connection is start but after some tim this problem is repeat plz check it

Airtel Broadband — connection problem

sir
i am completed payment for taking connection but they are not mind ,i want to take very fastly inquery.

Airtel Broadband — problem not resolved

To whom so ever it may concern,

This is to inform you that my broadband connection with landline # [protected] has been registered under some other persons name by airtel guys and when i am asking them to change it , they give me fake assurance. Also my internet gets disconnected or gets really slow inspite having the connection speed of 512. Now, for last 15 days i am facing the problem and whenever i contact these ppl with these problem no one listens me and when i asked the executives on their helpline no 121 to connect me to their manager they either put me on hold or disconnects the call.

Can u please help me getting my issues resolved and also if these companies cannot handles the calls from the customers on their helpline no of 121 why are they keeping it just for the formality. Now my last ray of hope lies with you people and i hope you will understand my anxiety and help me in getting these issues resolved ASAP.

Anshul Poddar
[protected]

yes Mr. Anshul... The connection is really slow... I also pay rs. 1100 to Airtel every month... but don't know what the [censored] co. does of it...

I can't connect with customer.care through 198 Toll free number. When I connect 12118 they advice me contact through 198.

I am not a illiterate customer though I never activate any VAS yet my balance deducted now and then and returned after complain.
Return my balance money which has deducted in last 2, 3 days.
Solve my problem for the above stated matter and run my toll free number 198.

Airtel Broadband — NOT RESOLVE THE PROBLEM BY CUSTOMER CARE

Dear Concern Person,

I don't know how it is possible whenever I am calling to your customer care my phone is not connect. If you will provide me this kind of services I will disconnect your services.

I am facing a problem in activation of security services in Internet. My phone no.[protected].

Abhishek

I am using Airtel broadband connection for the last 3 months, for the last 5 days my broadband is not working, I launched a complain in customer care center but they did'nt respond. Even I contacted to local service engineer but they did'nt give suitable answer. This is the second time I am facing this problem, last time when it occured it lasts for 8 days. Due to very bad customer service I would like to cut my connection. My Tel no is[protected]. Please cut this telephone & broadband connection as soon as possible.

AirTel — Problem with Airtel broadband connection

I'm using Airtel broadband connection and i regret for taking a Airtel connection. Previously i was using BSNL broadband connection but i switched over to Airtel because i heard Airtel's got "uninterrupted internet connection." I didn't know it was just a promotional ploy. My broadband internet connection got disconnected on 17th June. I called the Airtel customer care and gave a complaint the next day. Madasami (lineman) came on 20th June, did something and said everything was OK but then the connection got disconnected again the very next day. I called the customer care again and explained the problem for which i did not get a proper response. I spoke to Parameshwaran (Supervisor) who kept promising that the work would be done before 2'o clock every time i call but his 2'o clock never came. I've complained more than 5 times and my problem has not been resolved yet. The main reason for switching over to Airtel connection was for uninterrupted connection but now i regret for taking Airtel connection. I "Expressed Myself" and I request you to take the appropriate action.

Airtel Broadband — line and modem not working

My landline[protected] is not working for the last more than 24 hours and i had lodged a formal tele-complaint ( number[protected] with M.Ranchita on 4th May 2012. I was told that the matter will be resolved by 4pm on 4th May...nothing happened ...then i got a call n was told that the service enginer will visit at 11am on 5th May..nobody came nor was i informed when somebody will come to my place to resolve the issue.

i always have very very unprofessional experience dealing with airtel.

i had requested in the past also to get my landline connection disconnected, i request again to get my above mentioned land line disconnected with immediate effect as i m totally fed up with pathetic services and after sales services of airtel .

The issue is not resolved yet...Also I am not able to attend my online MBA class for past two months. Worst service by Airtel to a PLATINUM customer like me. I would advice every one please loo for the alternative for AIRTEL. Very poor customer service for broadband. Also we need to pay for the non working phone with fine.

Thanks and Regards
Karthikeyan

Namaste Karthik,

This is to inform you that your concern listed on 27 Mar 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste(karthikengox ),

We would like to inform you that your concern listed 22 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Lier...Lier...Lier...The issue is not resolved. The phone is still not working...internet is not working...Don't cheat the customer...Your nodal office Dinesh is still working on this issue and you are not able to resolve the issue...Do not cheat and do not give wrong update...I can post all the complaint numbers till date...Lier...AIRTEL customer care is a big lier...They close every complaint with out resolving it...I have a proof...I am going to consumer court...

hi,
this is pankaj verma currently using broadband and fixedline([protected]) in Lucknow.I have been suffering repeatedly from the same problem which is yet not solved.I am really going through bad experience with bharti airtel broadband.
The problem which I am facing is the fixed line is dead and internet is not working .It has been a week since the problem occured and is unattended as yet.This is happening since more than a week.This affects my work a lot.I find no point in paying per month the amount when is not worth and for doing all my important work i have to either visit a cafe or do some kind of alternate arrangement.
I have complained several times for the same problem with service request reference numbers 35464722, 35411140 and 35333842.It seems airtel is least bothered to listen to the problems of the consumers.This is the mode of work which airtel is following, doing nothing just fooling around people.I am really fed up with the connection and service now.I have been using airtel since 2009. I am sorry to say that the service is getting worst day by day.If I am paying for the connection without a fail I also expect the connection to be a proper one.I have given n number of opportunities to rectify the problem but every time just the formality is done and a new reference number is provided.So now i request you to close the connection immediately and withdraw the connection.Kindly do the needful as early as possible.

AirTel — Payment Updates

I have visited the airtel office in Divya Shree chambers, Bannergatta road and made the payment through credit card before the due in the month of October. But later on I come to know that the payment is not updated. I raised the complaint on the same (OCT) month. I followed up the complaint for a period of one week and got a response like unable to resolve the issue please check the same office where you have paid the bill. I got some time to visit again the same office in the month of November and produced all the transaction slips. I got the reply like “everything is update no need to worry am sending the mail to concern department it will updated in few minutes”.

Even after doing all these still I am getting calls from customer cares and the some consultancy for due payments.


I guess airtel should have proper internal comminucation or consistency among there software.
And they should value ther coustomers.

AirTel — Payments not updated

Sir, /madam I am a postpaid mobilephone customer with mobile No;[protected] I paid the monthly bill amount of Rs1325 on 10/06/2010 at reS et inc, vide recipt No661 ,Teynampet ,But Iam surprised to note that Airtel is reminding me of the non payament via sms asking to pay immedately. I have made acomplaint to airtel

Namaste Mr. Gupta,

This is to inform you that your concern listed on 22 Mar 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Gupta,

Further to our discussion dated 22 Mar. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Gupta,

We would like to inform you that your concern listed 22 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AirTel — Lost mobile with sim

Hello sir..I lost my mobile while travelling. I wanna block my mobile number - [protected]

It is of Tamilnadu-(coimbatore) sim card.Thank You.

air tel mobile — Blocked Sim

Dear Sir,


Good Evening

My Name Is Mrs VIDHYA GIRI, I am using a Air Tel Mobile No. [protected] from Nov -2007 and another Air Tel Mobile No. [protected] from last 7 to 8 month, but presently i am not using Air Tel Mobile No. [protected] from Dec 2008, I want surrendard the Air Tel Mobile No. [protected] and i also make a no. of compalain regarding closed the Air Tel Mobile No. [protected]. But presently no any response from Air Tel. And thay are also charge per month bill of the Air Tel Mobile No. [protected].

And another problem is, i am using Air Tel GPRS on the Air Tel Mobile No. [protected], but right now i am not satisfy Current Month bill, because they charge more and more amount of GPRS.

After that i call Customer Care but they are not given me any response about my problem, after that i make a email on Air Tel Costomer Care, but again response is zero.

And Bigest problem is without any call they are barred my Mobile No. [protected] ( INCOMING AND OUTGOING BOTH). Present time i dont make a call to somebody and recived call from anywhare . My Mobile No. is dissconnected from Air Tel.

If I Make a call on 121 (Help Line No. of Air Tel) no body is picke

Please suggest me what i can do


Thanks

Vidhya Giri
- Show quoted text -








On 3/3/09, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:
Dear Mr. Giri,

Thank you for contacting Airtel.

As per your previous interaction dated 01/03/09, you had expressed concern over the bill charges, GPRS speed and customer care support for your Airtel mobile number [protected].

We understand your concern and will work towards resolving the same.

Your concern over the same has already been registered. Your Service Request number is 20846794. We would revert to you by 05/03/09.

You can know the status of the Service Request number by dialing *121# (toll free).

For further assistance, mail us at [protected]@airtelindia.com

We value your association with Airtel.

Warm Regards,

Nithya
Customer Care Executive
Bharti Airtel Limited

Dial *121# (toll free) from your mobile and get instant information for your Prepaid or Postpaid Account on your Mobile Screen.

---- Original Message ----
From [protected]@airtelindia.com
To [protected]@ebspeml.bharti.com
Cc
Subject Re: (Mobile No:=[protected] ) Airtel Number: [protected] Message From Tarkeshwar Giri <[protected]@gmail.com> [REF:[protected]]
Date 03-Mar-2009 8:13:53
Attachments None


Mr Shankar
Good After Noon
I never want to disconnet GPRS from my mobile no. [protected], i want only
please check bill amount of Subject to GPRS using, i use my net maximum 3-4
HRS in a week and your?GPRS system is also very slow. I want only please
correct my bill and stop my anothr mobile no. [protected], and your help
line is very bad.
Thnks



On 3/1/09, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:Dear Mrs.
Vidhya,

Thank you for contacting Airtel.

We understand from your previous interactions, you have expressed concern
over the delay in disconnection and billing for the same for your number
[protected].

We understand your concern and will work towards resolving the same.

Please be informed that your concern has already been forwarded to the
respective department. Kindly refer to the Service Request number 20827325
in any future communication about this request.

We would revert to you by 09/03/09.

Also, you have expressed concern over GPRS billing and deciding to
disconnect your number [protected] for the same.

Please be informed that your concern has been forwarded to the respective
department. Kindly refer to the Service Request number 20846794 in any
future communication about this request.

We would revert to you by 05/03/09.

You can know the status of the Service Request number by dialing *121#
(toll free).

For further assistance, mail us at [protected]@airtelindia.com

We value your association with Airtel.

Warm Regards,

Shankar
Customer Care Executive
Bharti Airtel Limited

Dial *121# (toll free) from your mobile and get instant information for
your Prepaid or Postpaid Account on your Mobile Screen.

---- Original Message ----



Dear Sir/Madam
I am using above mobile no. from last 1 and half year, but right now i am
not satisfy your bill.
I have one ?other mobile no. is [protected], and against this mobile no. i
am already request to your help line for closed this no. ([protected]) from
Dec 2008 but right now no any action taking from your side, why i pay
monthly bill of mobile no. [protected],
And other is please check my GPRS plan its show? 433686 KBPS how its
possible, i am using Net only for cheking my mail only and not regularly.
Please correct this bill and closed my other mobile no. [protected]. And if
ur not able to do about my account so i will be go through consumer court
My account details is given below
Airtel Number: [protected]
Account Number:[protected]
Bill Number:[protected]
Bill Period:23/01/2009 to 23/02/2009


Thanks
Vidhya
This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged
information. If you are not the intended recipient, please contact the
sender by reply e-mail and destroy all copies and the original message. Any
unauthorized review, use, disclosure, dissemination, forwarding, printing or
copying of this email or any action taken in reliance on this e-mail is
strictly prohibited and may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries
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contents of the information contained in e-mail transmissions and further
acknowledges that any views expressed in this message are those of the
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viruses and defects.

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

AirTel — LOST OF AIRTEL SIM

lost my phone
Dear sir,
This is Micro max. My Phone number is [protected], on Wed i have lost my cell phone, So i please request you to block my number.so it can't be missused any further.

For this i will be obliged to you....
thank you

Manoj Kumar Asopa

sir
mera airtel no-[protected]
muje call ki details chahie Plz sir mere number ki income outgoing calls ki details mere e mail pe bhej dena mera name nitin kumar karshan bhai hai
mera mail hai
nitin.[protected]@live.com

AirTel — Lost mobile sim

Dear Sir
My airtel mobile number [protected] has been lost. Kindly block the sim as soon as possible.

AirTel — lost mobile block sim

respected Sir
my mobile having a airtel sim has lost so kindly block the sim to prevent it from further misuse
mobile number:-[protected]
alternate number :[protected]
name :- sandhya srivastava
w/o :-dinesh chandra srivastava

Dear service team,

Hi, this is Mahesh Nagar from Pune having airtel prepaid connection no. +91-[protected]. I lost my mobile yesterday night, hence, I want to request the Airtel team to please BLOCK this Sim card ASAP.

My alternate number is : [protected]

thanks lot !!!

Mobile lost — sim block

Dear sir,

I have lost my mobile, i want to close the both sim in that number is -

[protected]
[protected]

Rajesh

Hi Team,

This is Mohd.Nooroddin i have lost my mobile having Airtel prepaid connection # [protected].Request you to block the number ASAP in order avoid any misuse.

Additionally,please guide me through the process of issuing a duplicate SIM.

AirTel — Mobile lost, sim to be blocked

Dear Sir,

I have lost my mobile ([protected]) while travelling back to home from my relatives place. Please block the sim and also let me know the process to take the same number

Regards
Swetha

Please BLOCK this Sim card as soon as possible

my wife lost my phone in Mandir

Namaste Mr. kumar,

This is to inform you that your concern listed on 22 Mar 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Kumar,

We would like to inform you that your concern listed 22 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel (Bharti) — chipe std callrates

i am trying for
low call rates for one std airtel no
but i can't get any
but in tata,hutch or etc company provied night tock sceam
but in airtel it is not avalebale
in tata for one no std rates are 0.15 paisa per minut
and local un limited

if you are ready to solve my problem so solve it
Abhishek
[protected]

Airtel- Bharti — Poor service of customer care

Dear Sir,

I am airtel (mobile) user of Gujarat (Ahmedabad) . I must tell you that I feel I become fool by using airtel. I m connected since around 3 years with airtel although having biggest problem of call drop and network problem. But since last sometimes airtel had started giving troubles to me. Sometimes it activates some horrible hello tune and debited my balance without my permission. Then I have to do follow-ups and reminders to airtel customer care and if customer care executive thinks that I am right then only I can get it back. Now on 2nd October 2008 (after midnight of 1st October) around 12.10ami had dial 2 to3 times one no for 1 contest which is going on Zee Tv regarding Gandhi. As the whole day cell was not charged my phone got switch off when I was talking on phone on the same no. So I put it aside and sleep. Next morning after dial 1 call I come to know that my balance goes down from 172rs to direct around 67 rs. I was totally blank and not able to understand what happen in 1 night with my balance. It looks that airtel had invented new system that if your phone gets switch off while talking then you have to give fine to airtel!!!

When I asked the customer care about my balance, with my surprise I they don’t wantto listen anything and just telling me 1 thing that I had download 1 java game from airtel live. You know I had not seen such rude n elegant customer care. It was not for care of customer it is just to give pain customer. If so, I do not think airtel should any customer care, coz the Supervisor and Managers are telling that you will keep calling untill you will not get money. And they don’t want to listen anything not even sympathize the customer. I might not write to you if they had taken care of it. There are certain reasons to not believe what they are telling. Which I mention it below

1. I am customer since more then 3 years, you can check my history that how many times I had called you people for getting some money back or any complaint. I hardly use to do it coz I know what I m using and what not using.
2. You can check my history I am regular user of Mobile office (GPRS –unlimited usage), for that I do regular recharge of 402rs every month except this last 2 months. So when I had that facility had not download anything, why m I going with the chargeable.
3. As per your so called customer care if I had download any game, send me the link and let me know when I had connected the net. Coz since last 30 to 40 days I had neither use airtel live nor Mobile office. But your people are not ready for that also. They are telling me that I had just click it and immediately I had cancel it. So stupid am I!!! The person who is constantly using your Mobile office services since past 3 years and don’t know about such things!!! Is it possible?


Anyway there is only 1 thing which I would like to tell you that your customer care is not for the customers, it is for the maxim giving pain to customers.

Thank you for so much care given by airtel.

One unfortunate customer of airtel
Krupa Jani

Airtel - Bharti — PATHETIC service provider

i ve been using airtel since the past 3 yrs and i ve never been happy with my decision to choose Airtel as my service provider. Within the first 4 days of my no being activated i was sent a bill of around Rs. 1500/- With countless attempts and visiting the Airtel gallery every alternate day to sort out the glaring mistake by them they just refused to accept it as their fault and demanded a full payment from me. Out of disbelief and disgust i jus discontinued the service. And then not learning from my mistake bought another Airtel card on a friend's name. and i ve never been at peace since then. All airtel wants & knows is to CON people.
They deduct money from my balance as per their whims. Calling them on their so called "customer service" the executives manning the calls are in a mood for a 365 days holiday. They just dont want to talk to you and flatly keep you on hold until you give up and hang up. Some go to the extent of hanging up on your face. The once who do speak to you are highly incompetent and their reply to any & every query you ve is a standard "the system is down, call after __ hrs OR our system is not updated, call after 24 hrs." Deductions are made without ever informing the customer. God alone knows how they manage to go around calling themselves the best service providers??

I am writing this mail to airtel mobile because by mistake I am a consumer of airtel mobile no. from couple of year which I bought over one of my colleague advise .buying airtel connection itself buying a problem where you get monthly punishment in terms of your huge bill .There are various grievances which should be notice by our sleeping & lazy telecom authority e.g. call dropping, week network (Mumbai Fort-01- Nr.Flora Fountain), pathetic voice quality across everywhere, wrong & complicated bills, I am really sorry to say when organization like bharti can't afford this large of customer than how it can dream on adding more client. I requesting to my sleeping telecom authority to wake up & maintain balance control over these tele services providers like bharti airtel to keep safe public interest.

I ensured myself before writing this mail that nothing going to change or happen but still being a citizen of india I should raise my voice.

AirTel — voice clarity

Why the voice is not clear of outgoing and incoming call of Services provided by you And your company i.e. Airtel Telecommunication. i request you and your company please tell me the reason of voice clearing problem. on my personal email_id [protected]@hotmail.com

Airtel (Bharti) — Regarding mismatch of call duration

Dear Sir/ Madam,

I Mr. Ramesh consumer of Airtel Services and my mobile number is [protected]. I was calling to number and the call duration for that number is 8min 59 seconds but the service provider has charged for 9 min and 1 sec and I launched a complaint but there was no proper response. Kindly register this complaint and settle us the same.

I had requested to convert my prepaid number to postpaid 3 days back. I called up customer care to know the status of the conversion. Between the lot of background noise from the customer care side, and the poor voice clarity of Airtel network, I was able to explain my query to the customer care representative. Prepaid customer care representative advised me to contact postpaid customer care and gave a number. I called up the postpaid customer care. The lady on the other side was not able to hear me (thanks to the pathetic Airtel network). Call got disconnected. I connected to the CC again. This time I was able to explain my query to the representative. She advised me that it was not the correct number for postpaid CC. She gave me another number (*121# option 5). I disconnected the call and tried the number as advised. However I realised that there is no option 5 with the *121# menu. I tried some other relevant options, but in vain.
This kind of service really frustrates a customer. I have now decided to move out of my Airtel fan-boyism and port to some other reliable network.

Namaste (smeher),

This is to inform you that your concern listed on 21 March 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste (smeher),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Virendra,

This is to inform you that your concern listed on 21 March 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Virendra,

This is to inform you that your concern listed 21 Mar. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Virendra,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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airtel3g — non availability

I have 3gplan activated but still there is no 3g network. i had already logde a complaint regarding this but no action has been taken by airtel. my mobile number is [protected]. Please take action as soon as can.

Airtel — Non response

Dear Sir,
This is inform you theat i had applied for an Airtel Broadband connection on 30/11/2011 and even after an advance payment of Rs.1000 made, theere is no proper response from thee service provider side. We have also send a complaint therough mail to theeir mail id([protected]@airtel.in) and after repeated reminders they made a call on 27/01/2012 saying theat theey will repay our advancement payment on or before 27/02/2012.But still we didn't receive any call or even our token payment.I Kindly request you to take necessary action against theem and do thee needful.

Please find thee details below

Contact Name - S.GNANARAJ
Installation Address - F1, Plot No. 43, Sri Sai Vishalakshi Flats, K.K.Salai, 7the Cross Street, Santheosapuram, Chennai - 600 073.
Contact number - +[protected]
Alternate number - +[protected]
CAF/CEF - CH1250538
Date Application. - 30 - Nov - 2011
Plan - MAX10GB Bandwidthe - 2Mbps
Advance Paid : Rs. 1, 000/-
Cheque: Axis Bank Cheque

Namaste (uttambhagabati ),

This is to inform you that your concern listed on 21 March 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste (uttambhagabati ),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel Mobile Service — Do not Disturb

You are requested not to disturb me on my cell [protected] for your new product, scheme, hello tunes, ring tones and other services.

Thanks

Airtel — disturb for airtel form caller tune

mujhe[protected] yeh numbar se din main 20se30 bar fone aata hai .jabki mujhe calltune nahi chaiye our othar servise bhi nahi chaiye .kunki main apne mobail pe mobail office service ka upyog karta hun .

Hey almost evrybody has this problem.

You need to login to your Airtel account through www.airtel.in and then on the left hand side, there is an option, which says " DO NOT DISTURB ", just click on that and it will take 45 days for that to get activated. And then you will not receive any kind of advertising calls.

Cheers...!!!

Bharti Airtel — Do-Not Disturb

Dear Sir,
I am using Bharti Airtel Mobile Sim. My No. Is [protected]. Sir they are disturbing any time & advertising there product .Please guide me so that i can get rid off these type of message & calls.
Hope for fruitful solution.
Thank's
&
Warm Regard's
M K GODBOLE

hi i m krunal,
i registerd do not disturb last 3 months, but airtel cant take any action.
and they always call me 4 set caller tunes, recharges offers etc.
even there customer care is also useless.
they often talks very rough language.

I already complain about disturb and register in airtel do not disturb but till now i am getting call from airtel offer and other offer. Now i am in romming still i have got call. my Number is [protected]

I already complain about disturb and register in airtel do not disturb but till now i am getting call from airtel offer and other offer. my Number is [protected]

Request to bar all business promotional calls

Request to bar all business promotional calls

My name is RITESH CHOUDHARY & i'm using an airtel no [protected] in kolkata. I have activated DO NOT DISTURB service on 27/09/2008 & my Registration no is S[protected]. I was informed by airtel customer service department that after 45 days of registration i wont receive any promotional calls & sms from there end but till[protected] i'm receiving promotional calls & sms. I have made several complains to airtel customer service department by call 121 & by going to the airtel office in salt lake & i was informed that i wont receive any more promotional calls or sms from airtel in future but all in vain. Now-a-days when ever we call the airtel customers service no 121, 90% times our problem is not solved & they disconnect the lines straight way on our face without helping us. If this kind of service is being provided by such a reputed co then i'm afraid that AIRTEL would become one of the most worst Telecom service provider in INDIA.

Bharti Airtel — Do Not Disturb

Dear Sir

I have registration in don’t disturb facilities on dated 23/07/2008 don’t disturb registration no. S[protected] but after that I receive continue more calls and sms then I compliant in your Customer care my compliant no is [protected] on dated 16/11/2008 that time your operator told ok with in 24hours I short out your problem but till time I am not getting any benefit from this all process so please short out my this problem after that I mailing to [protected]@airtelindia.com more time but nothing I get benifit from it.

Ravi Saxena
[protected]
[protected]@rediffmail.com
[protected]@gmail.com
[protected]@in.com

Bharti Airtel — tapping

my phone was tapped by somebody from airtel i would to register a complaint regarding this. ph:[protected]

AIRTEL SUCKS!
I have registered on the Airtel DND Registry and have been getting promotional SMSes for the past 2 years. I file a complaint each time and all I get is a STUPID MEANINGLESS phone call from some brain-dead call center employee saying: We have issued a warning to the number, you won't get any more SMSes.
I still continue to receive unwanted SMSes from other numbers.
Airtel customer service is the worst ever!

Airtel — Do not disturb a lot

Sir,
I am a airtel user my no. [protected]. I have activated DO NOT DISTURB service on 19/03/2008 & my Registration no is S[protected]. I was informed by airtel customer service that after 45 days of registration i wont receive any promotional calls & sms from them.But from 1-1-2009 i'm receiving promotional calls & sms. I have made several complains to airtel customer service by call 121 & i was informed that i wont receive any more promotional calls or sms from airtel in future but all in vain. Now-a-days when ever we call the airtel customers service no 121, 90% times our problem is not solved & they disconnect the lines straight way on our face without helping us. If this kind of service is being provided by such a reputed company.Please help me, i am not able to understand what should i do, where to complaint.

Thank you

Bharati- Airtel mobile connection — Regarding DND

My Mobile number is[protected]

I have registered my number for the national DND however I continue to get calls. I have made a complaint with Airtel but still continue to get these calls.

Please asses

I had registered on Do Not Distrub on december 18 2008 My mobile no. is [protected] even after 2 months after registering on Do Not Distrub i am receiving many calls from Kotak Mahindra Bank & many sms's as advertises from many companies i am really disturb from these Sms's & calls wherein am attcahing the some of the sms which i had received i dont know who will take care of these things

Yes, this is a problem that I too have been facing for more than 2 months now. Airtel simply sends a standard cut and paste reply and they have not kept their promise of 'reverting back' at least 4 times so far. With no promise of penalty and with cell service providers having no real desire for customer service, we have only recourse to legal action.

i added in dnd in last 3 months back. now also iam receiving promotion msgs and usless other messages.
airtel is not doing anything regarding this.

don call me any of offers and any thing related to airtel

Bharti Airtel — my sim card r not activate since last 1 week

Dear sir,
i am changing my airtel plan to postpaid to prepaid.i have paid full outstanding before my bill.
i have go 3 time in airtel gallery but no body help me.my sim card are not activat to last 1 week.

My No.[protected]

please sir help me................

Hi ,

This is Ankur Goyal a loyal customer of Airtel before four month i heard about DND service of the TRAI and i registerered my Airtel no for this and i got 45 days of time for the fully activation of this service.I waited for this during this period i was continuously getting promotional call from Airtel and other co .And even when i go to roaming the no of this types of call get increased that fatch financial and psychological loss.But because of the lead time i beared this problem but even after the completion of the 45 days i am consistently getting calls ,i called so many times to Airtel consumer care but the problem is same as usual and becoming more intensive . I m really to much embarrasse because of this problem please give me justice as son as possible . MY mobile no is [protected]

My mobile number is [protected]. I have started "do not disturb" service two years back. But stil i m receiving promotional SMS from the company. I made complain many times to their customer care but no action has been taken in this reguard yet. plz do justify this topic and advice me about further things i can do.

Dear Sir
My mobile no. is [protected] & I already had summit a complaint few days before, regarding "DO NOT DISTURB" service. I had registered my number on this on 18/11/2009 & reg. no. is A[protected]. After submitting last complaint Airtel costumer executive was talked me regarding same & said that will not happen again, but the problem remain same. Unwanted calls & SMS are continuing to coming. Please take attention on this.
Thanks
Manoj Diwakar
.

Airtel Mobile — Do not Disturb

Even after requesting to stop the commercial messages, calls I'm getting SMS, phone calls frequently

Dear
Sir,
I have a complaint against my mobile service provider airtel.I have registered do no disturb service dated on 15/04/2010,my reference number for registration is S[protected].They have inform me that all promotional call will be stopped within 45 days to your no.Though it is already passed but they used to send me promotional sms and call twice a day still now.

so, plese take necessary steps that i can get out from this remedies.

sisunath das
mob no-([protected])
west bengal(kolkata)
[email]sisunath.[protected]@gmail.com

Hi...I have already registered for DND( Do Not Disturb) around 6 months back but even after that i am getting un-wanted calls and sms.

My name Sushil and mobile number is [protected]


SMS details:
Sender - TD-InvestCL
Messgae Center - [protected]
Date - 14 July, 2010
Time - 14:44

Though I have been regsitered with NDNC. on 27/08/2007. Vide reference number for Registration is F[protected] as displayed in my account accessed through Airtel website. I get number of SMSs daily and even in the night which is disturbing me

Dear All

My Airtel Number [protected], I have registred with do not distrub from 2009. I have verified wtih gov of india website. my number still in do not distrub database.
for past 3 weeks I am getting frequent calls form Airtel for value added service (CAller tuens) I have contacted customer care# 198 on 29th Aug 2010 from 9.52 to 10.30. I spoke with 3 associates ref# [protected]. non of them answered properly and saying that my number was not in database for do not distrub service. and i have resend the dnd msg and wait for next 45 days to stop this calls. Pls stop this calls imdtly as am getting mental distrub from this calls at my sleep hours.

DEAR SIR/MEM

I MOHIT ,I USING TWO NO.OF AIRTEL COMUNICATION COMP,BUT UNHAPPY ABOUT THE AIRTEL DO NOT DISTRUB SERVICES,BECOSE I REGISTER MY OERSONAL MOB NO.in DO NOT DISTRUB but continuing i resiveing some msgs,

i complaint agean and agean but no taking any positev reaction by the Airtel comp, i complaint last time. if not itaking any positive result i taking some other help about the court.

thanks,,

regads ,


mohit-[protected]

I have a Prepaid Connection with Airtel (No :[protected].

I intend to register the DND services since I am getting lots o[censored]nwanted calls / sms.

I tried several times with their customer care number 121 but failed to reach their customer service executive. There are no other menu options available where I can register my request.

Even I tried with Airtel's customer complaint section (198). They also denied to help me in this regard.

Can I get some resolution to this matter ?

I want to block all unwanted calls / sms with immediate effect.

Pls help.

Regards

Sucharita Ghosh
Kolkata

Airtel — I keep getting Promotional Calls through my mobile number is registered in DND.

Hi,

My mobile number is [protected]. I have registered my number in DND on last week of Feb 2011. Apart from sending a message to 1909 saying "START DND", I also called customer care on the same day to ban all calls from Airtel ont0o my mobile. I was asked to wait for 20days for the request to be processed. I did wait. And still calls from Airtel kept pestering me. I took it at my ease and called back Airtel again and raised a complaint AGAIN to stop the PROMOTION calls which I get from AIrtel nearly 3-4 times a day. Customer Service executive asked me to wait again for another 20 days !!!! I did.And still and still I keep getting calls from Airtel. There has been no action taken TILL DATE and I keep getting calls which is really frustrating. Why should I suffer the pain of spoiling my time with your USE FOR NOTHING PROMOTION calls !!!! I got sick of your Airtel service and would strongly recommend all my known contacts to stay away from Airtel in Bangalore.

Below are few of the numbers I get calls from :

1) [protected] (Got a call at nearly 10:00 am on 12th Apr 2011)
2) [protected]
3) [protected]
4) [protected]
5) [protected]

How SICK it would be to get promotional calls from various numbers like above esp., when I would be in a conference - adding to my no being registered in NDNC registry !!!!!

I'm repeatedly requesting for do not disturb option, but the number one telecom provider is not serious about the matter, so I opted for mobile number portability. Then I was promised by the authority my problems will be sorted out, but all the promises are in vain , still I receive annoying calls and messages. My complaint number are as such
CBNRA[protected]
CBDCC[protected]
CSBDE[protected]
THANKING YOU,
BIKASH

Bharti Airtel — Do Not Disturb on my Mobile

Dear Sir,

My mobile number is [protected]. Long back I requested for Do Not Disturb facility, but still I am receiving nonsense messages and calls for no reason. And occasionally this company charge for which I haven't subscribed for. If I already have "Do Not Disturb" then why the hell I am receiving bloody messages and calls again and again? Do I have to file a legal complaint against Airtel?

Seems good that your replied positively. But as previous few commitments by Airtel was not been fulfilled, I can't trust you fully. You have to take it very seriously. Don't just comment and forget, keep remembered what you've said.

Application wriiten behalf of my mobile number-[protected] was lost as on 30/06/11.Please closed my number for any distrubance by using my number.So kindly requested to you closed my mobile number as soon as possible.thank you
customer name-md danish karim

I've been getting the same kinda calls from the numbers listed above. I am in Canada, and these calls come at the middle of the night for me! I am woken up by these calls SO MANY times. I have lodged a complaint a couple of weeks back and i've been asked to wait for 45 days for it to become effective. keeping my fingers crossed! Don't force me to leave your services, Airtel.

I am also facing the same problem. Please stop calling 7 to 8 times a day.

Airtel — Getting calls from Airtel as my no. is on DND

I received two calls from different no.'s [protected] and [protected] both the calls came on 01/Oct/2011 from different DSA's of Airtel regading if i require any more no.'s from airtel. When i told them that ny no. is on DND they disconnected. My no. is [protected].
I would like to complaint against both these DSA's as they are calling on DND no.'s against the wish of the customers. Please take a strict action against these people who work for Airtel.

I had complained in airtel of a telemarketer and airtel mailed me that they had sent a warning letter to the unregistered telemarketer, and on
other side i was receiving call from that same telemarketer again and again number is -[protected], i am having all my complaint numbers registered during last 15 days, one of executive told me to complaint in consumer court, and TRAI will penalize this telemarketer as per rules, which is, a charge of Rs 1lakh, as on calling more than once, please help, My number is [protected]

Namaste Mr. Shankar,

We have made a note of your contact details, our team will get in touch with you to gather more information to understand your concern and will resolve accordingly.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Shankar,

We would like to inform you that your concern listed 21 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Gupta,

Please SMS “EPREBILL <Month Name> Email id” To 121 for prepaid and “EBILL <Email id> Month Name” To 121 for postpaid to get the bill on your E-mail id, You will be charged Rs. 50 per request for the same for prepaid and postpaid will be free of charge. Regards

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Air Tel Prepaid — recharge vouchers

i recharged my phone with a coupon of rs 77. Tr.id is [protected] as on date 30.07.08 at 6:2 pm for avaling all local call at 50 paise & std @ Rs. 1 p/mint . there after i recharged my phone with rs 47. vouchers for ISD Tariff to be loward but when i noticed that my local calls are charged at rs 1 p/mint while the charged should be 50 paise p/mint . i talk to customer care by phone there replied was that just one vouchers worked at 1 time this is just fooling pf costumers & plain cheating it means i lost my 77 rs with in a minute & i am being charged At double rate since then on my local & STD calls since then kindly look in to the matters how the service providing r fooling the customer s & cheating Them this should the stop immediately & a customer should get a massage before recharging that his earlier facility will withdrawn or terminated how a facility can be withdrawn when a customers has paid for it this is just cheating & fooling of customers

Namaste Pradeep,

This is to inform you that your concern listed on 21 Mar 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Pradeep,

We would like to inform you that your concern listed 21 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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How come the reply says that this issue got resolved? Nobody has followed up with me, but the status says it resolved.

What is going on?

Namaste Pradeep,

This is to inform you that your concern listed on 21 Mar 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Pradeep,

We would like to inform you that your concern listed 21 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Hi Same issue repeated twice again,
on mar 26 - rs.99/-
on mar 31- rs.99/-

I'm not asking just like that, you need to understand that I can use 3G service (enabled in my mobile) for any download, but this kind of service charges with out any service is a non-sense. Fed up with Airtel... feeling to better get away from Airtel!!!

Namaste Mr. Kumar,

This is to inform you that your concern listed on 21 Mar 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Kumar,

This is to inform you that your concern listed 21 Mar. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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the person who sold it to me came to my home and gave new 3G Data card. now it is working with it.
thanks for consumer complaint forum.

thanks to the person who called me behalf of Airtel.

sudheer

Namaste Mr. Kumar,

We would like to inform you that your concern listed 21 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Giri,

We have made a note of your contact details, our team will get in touch with you to gather more information to understand your concern and will resolve accordingly.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Giri,

This is to inform you that your concern listed 21 Mar. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Giri,

We would like to inform you that your concern listed 21 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Bharti Airtel — Weak signal

I stay in prime area of Bangalore city - J.P. Nagar - I Phase -which is well populated and considered as a "Posh" area. For the past 3 months or so, the signal has been very weak and dwindling. Because of which, I am loosing out on many important phone calls. My mobile nos are - [protected] & [protected].

Please check and revert

Date:[protected] by Mohinder Kohli
we have, number of times lodged very bad mobile signals complaints, with the AIRTEL people but they, at all don't bother to get the same rectified even after a very long period. If this is the state of affairs in the very capital' most prominent south Delhi areas, than it can be just imagined for poor signals greivances in the remote areas. I hope reading this, they may feel a bit ashamed and try to get the signals improoved in our area. My mobile number is [protected] at 329 Nilgiri Apptts. Alakhnanda, GK-2, New Delhi 110019

Namaste (SriniN),

This is to inform you that your concern listed on 21 Mar 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste(sriniN),

We would like to inform you that your concern listed 21 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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very pathetic approch of Airtel

My Airtel mobile no.- [protected] (for which above complaints written)
Regards,
Pankaj

Hi Sir/Madam,
Its immense displeasure to say but after wrong billing i was denied resolution telling to deposit wrong bill by Airtel and finally got my outgoing blocked.
I decided to try Airtel internet pack in my mobile which promised 1 gb data in Rs.98.I got that activated on 28 th and found the service more then pathetic. I informed the Airtel customer care officer about it on next day i.e 29th and he advised to get that stopped if I dint liked. He stopped the internet/gprs and that plan and said will be done in 4 hours and no woe.

Now for just 1 day o[censored]se in few mb&#039;s, Airtel is charging me full month rental saying that evan if you activate you have to pay full month money. Evan thats also ok with methough the never told that erliar they stopped now pro rated charging. But Airtel have also charged Rs.1202 as internet usage for few mb&#039;s apart from Rs.98.
On asking Airtel have no clue but said your mobile might had used it in those 4 hours.
I did not used it first of all and even it was used by my active handset it was all under that 98 plan!! not sure who they making fool clearly here?
Can you also advise how to take this case forward to consumer court to get compensation?
Airtel mobile no.- [protected]
Regards,
Pankaj

Namaste Mr. Vrma,

This is to inform you that your concern listed on 21 Mar 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Pankaj,

Further to our discussion dated 21 Mar. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Pankaj,

We would like to inform you that your concern listed 21 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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