Airtel Complaints & Reviews

I am really frustrate now from Airtel DTH service. I never expect Airtel brand can do like this.

I purchase Airtel Digital TV from Sanjeev ([protected]) @ Manimajra Chandigarh on Dewali Occasion last year. I gave him Approximately 9,000/- for 1 year plan and I bought 3 connection for my home.

He has committed me 275 Plan will be activate for 1Year but after the activation done money taken from me the picture got turned and now my validity got expired in 6/months in my two connection except primary conection. I am calling there customercare from last 4/month I am roaming here and there to avail 1Year validity and no one is helping me I am very disappointed now.

I spoke many times with Mr. Saurav (ASM of Chandigarh region) @ [protected] but he has not fixed this problem yet. He committed me that it will automatically get extended from last 4/months. He is very fake person. Is this the way to dealing the business. After taking the money you guys never look after the customer problems.

Please resolve this issue in timeline waiting for your revert.

My Connections No’s:
1. [protected]-001
2. [protected]-002
3. [protected]-003

Regards,
Mohd. Harun
+[protected]

Dear sir,

My name is surendra boppana

my mobile number [protected] last month 29th april i have applied for a postpaid to prepaid conversion of my airtel sim at madhapur hitech city,hyderabad .i am roaming around airtel office but there is no response every day those people will say it will get activated by today evening. the worst service is from airtel i am facing.due to this i lost all my bank alerts credit card alerts and conference calls etc.

Dear Sir/Madam,
My Mobile No. [protected] (Airtel- Prepaid) I have Recharge Rs. 36 (Denomination for STD minute rate discount) but I did not got benefited with Transaction ID[protected], also Denomination of Rs.33 on 24th March.
both time my money got waste and my call rate did not as per rule.

Kindly Refund (Credit in my account) my Value and call time rate different also. which is Approx. 500 Rs. and ensure not happen such incident in future.

Regads,
Alok Singh

Want to pay more for less value? Want to experience non existent customer service? Want to get cheated.

Airtel provides all of these in one single and simple pack called "Airtel 4G LTE". No waiting for poor service, it starts the minute you pay them the money.
Welcome to Airtel greed.
Now the proof of the pudding for me

The sales/demo executive came on time, confirm their arrival multiple times.
They demoed it against primarily the "speedtest.net". Wow see I get close to 30 Mbps. But the trick is that if I try the speed test against other servers or even airtel's own speed test server then magic happens as the speed is consistently less than 15 Mbps and on average comes up to only 5 Mbps.

Out of desperation since I do not have any other broadband I buy the 4G LTE dongle and the “service” starts as soon as I’m done the payment.

The sales executive tells me “Your dongle will be activated within 24 hrs”, what they are really telling me is that “Your dongle will be activated 24 hrs after verification team person has visited you and entered the details in the system”. Sadly dumb me was not able to read in between their lines (or is it lies?)

I had another special service added to my buy cycle. Even after 24 hrs after the verification person came and verified, my wireless dongle was not activated. When I enquired the “Verification Department” I was told “Sir the person who came to verify should have given you the number associated with your dongle”. But I was not given.

I had the pleasure of calling multiple times the sales executive who sold me the dongle and the local office which airtel has outsourced for verification to get my number. That added another 24hrs.

Once I get the number, I call the Verification Department of Airtel to get the 4G LTE verified. “Yay me” you might think that now I have web connectivity.. That is where you are wrong.

Just out of curiosity I open up the “Resource Manager” of Windows 7 Task Manager, I suddenly see that the “ConnectionManager” process of airtel seems to be using up close to 12 KBps with no other process running. I immediately contact the “I don’t Care for Customer” number for help to understand this behavior

After I explain the details, while the “I don’t care for customer” executive considers me as a who has say “Window Update” or some “Malware” running behind the scenes for the download of 12 KBps and I patiently explain that I have verified this using the “Resource Manager” of Windows 7. The clueless executive promises “Someone from technical team will contact you in 24 hrs”. Wonders of wonder, no one contacts me.

But to exasperate the problem, unlike Airtel Mobile or Landline, the previous executive did not give me any “Reference number” to track my problem. Not only that this 12KBps of data cheating happening but also my connection seems to drop out for apparently no reason, though my LTE shows all 4 bars green (full signal strength). So I call again, but this time I’m smarter, I ask the name of the executive at the other end and also some tracking information. He gives his name as Rohan and “interaction number” as f[protected]. He says to me “We will surely call you in 24 hrs this time”. 24 hrs gone but no call.

The problem of connection dropping inspite of full signal strength is so baffling and frustrating I make one more call to “I don’t care for customer” number. Now another executive of the name H. Raghav handles the call. He is polite and seems genuinely interested to help me. He asks me to take the SIM out of the dongle and reinsert it and try again. But after some time the connection drops. He informs “some problem with the SIM’s registration with the network” and “our technical team would contact you as soon as we fix this from our end” That interaction ID was [protected].

So after a week no one calls and I still face the issue.


Keeping all these wonderful experiences in my mind, I’m planning to surrender my newly bought 4G LTE and plan to living happily in office till 11:30 pm to attend all my meetings.

My 4G LTE number is [protected]

I had bought an Airtel 3G Data card after a non stop pestering from Airtel dealers. I have asked for the maximum tariff they have in Airtel and they said "For 1500 rupees 12.5 GB data free in 3G Speed and after that the speed limit will get down to 2G... It is an unlimited plan". I have asked them three to four times to confirm about the plan and everytime they told the samething. I got a shock once i bought the data card... It has been activated for 950 plan which comes with 6G data in 3G Speed. When i contacted the Airtel customer care about that,they casually told,there is no such plan for 12.5 GB Unlimited. I have asked then why they are promoting like that.. There is no proper answer from them for that.

My data card was activated on 15th April 2013. From Airtel they told you would get a minimum speed of 3.2 Mbps and a Maximum speed of 7.2 Mbps for 3G. But from day one i never got 3G Speed and even for opening a mail,it taking 45 seconds to one minute of time. For downloading 195 MB data it took 25 minutes. The maximum download speed i am receiving is not more than 60 Kbps,sometimes 128 kbps.

I have called customer customer nearly 10 times about the issue and filed a complained about it. They sent a person from Airtel to check the signal in my area. He came,checked the signal and said "you could never get 3G speed here. The maximum speed might be 512 kbps and sometimes it may reach 1 Mbps. They should never sell 3G service here". I was shocked to the core by hearing that. I again complained about it in Airtel. Some higher official from Airtel called me on 25th April 2013 morning and told "We are upgrading the signal in your area with a booster. It would take 72 hours for upgradation and then you will get full 3G Speed. Now its been 120 hours and my network speed becoming worse day by day.

Finally, I called the customer care on 29th April 2013 and told about the issue. They very cooly told there is no 3G service there,so you cant get 3G Speed. I have asked then why they gave me 3G connection? They replied you can disconnect your service anytime but you have to pay for the first month.

My question is

As a customer i definitely dont know whether they have 3G service here or not... But as a service provider "Airtel" should have known that already right? Then why should they sell it? Their only moto is to sell their 3G service even by fake promotions,even there is no site which provide 3G speed,even customer face a great dissatisfaction.

Now i have spent 1000 rupees on that useless 3G Data card. Who will pay it back?
I have called customer care many times and i am really tired about saying the same thing again and again. But no response from them at all. Finally they saying we have already told you that you wont get 3G speed there,but you only wished to continue the service. So its not our fault!!!

Do "Airtel" thinking customers as senseless ??? Who are they to play with my money?????????
And finally to hide their mistake they blaming me now.....!!!

Please take necessary action against them and stop their fraudulent activities and please please please save customers!!!!

I am using airtel mobile ([protected]) for almost 4 years. From the beginning they were detecting some amount for some reason. Once I call to the customer care they are just telling " you did this, you did this", but actually am not. Once I strongly argue for this they were returning the amount detected. This is happened hundreds of time. If somebody did not notice the amount detected, the hard earned money is into airtel. This is ridiculous to people.

This is my important part of complaint. from 7-April-2013 to 21-April-2013 I stayed in France. I tried to call India and am failed. But an amount of RS.100 is detected from my account. I can't call even the customer care from there. Once I reached to India I called them and told this they said that "I sent some messages and received calls", but actually I am sure that I Didn't receive any call to my airtel no and I did not sent any messages. Finally I sent port request. Then they called many time and said that "Please sir tell me your problem to resolve", even though I said to them that I was busy. At times I said my problem too.

So please ban AIRTEL in INDIA!! They are money eaters of the poor's hard earned!!

i had a postpaid number [protected] on my name Abhishek A Goyal from the AIRCEL, which i got as a fancy number on payment of a certain premium amount,then due to personal reasons i shifted it to Airtel service provider. Due to my outdoor tour plan could not use the sim for 3 months but when i reached Airtel office (Santhome) in the month of December 2012... was directed that a new sim will be activated for the same number and this will be treated as a new connection...and i had to pay some outstanding for the previous bills and new sim connection amount which i did on the same day around 15 to 20th of december 2012..(through Debit Card payment). and to the great services of the great Airtel company till date(30th april 2013) the sim hasn't been activated.i have made many visits to thier same office(a tedious process as i live 10 km away from this office) but am again made to wait as per thier token system and then receive a simple reply they have not yet got the order to activate the sim as soon as they get the mail to qctivate they will do so and they have no time period for it. How long does a person wait to get a new connection activated is my question with the technology we are having in the world today. or this is the manner in which all airtel sim services get activated....,.??????

Sir, i recharged my airtel number by 145 2g net but still they deducted 369 rupees from my main account. Their attitude is so irresponsible that they are saying i am free to go customer care or wherever.they have harassed me by doing so before also but at that time atleast they gave my money back but now they are saying they wont give me my money back. I feel very much harassed.

Sir ,i am prabhu mobile number [protected],three times complaint this site ,face book service is acvited on my number ,six times deactivated this service but still not deactivated total amount detection is Rs 73 ,allready complainted on this site he con
tected me and says this face book service is deactivated now, but not deactivated so I want the aplozise for airtel and refund my amount last night Rs 30 taken iwant to speak customer care ,customer care not attend my call

My mobile was stole on 28th April 2013 around 9:30 am along with my airtel prepaid sim in it. I had a balance of Rs. 216.64(approx) on that very day in the morning. I instantly reported to customer care of airtel 121 and asked them to deactivate my prepaid mobile number(which was [protected]) and accordingly they deactivated the number and stopped all services on that number around 10:30am. The phone/number was switched off from the moment it was stolen. I was issued a duplicate sim around 4:00 pm of 29th april. When i checked my balance it was found to be Rs. 3.64 only, thereafter i checked for services activated on my number, i was shocked to know that two services namely, LocSMS Free 88 for Rs.88 and 2G internet for Rs.125 were activated on my prepaid number at 12:03PM and 11:57 AM respectively on 28th April 2013. How is it possible that these services were activated on my prepaid number around 12:00 pm on 28th april even though the same number was already stopped/deactivated one and half hour before. Also the same number was kept switched off after it was stolen by thief.
Airtel has resorted to these wrong techniques to generate its revenue which is unethical in nature, kindly report this matter to the management of Bharti Airtel.
Thanx and Regard,
Mr.Arjun Singh
Alternate Contact number: [protected]
Email: [protected]@gmail.com
Address: 236 Chauhan Mohalla Rangpuri New Delhi -110037

I CALLED FOR A PERSON FROM THE AIRTEL OFFICE AS I WANTED AN INTERNET CONNECTION AND PREFERED TO KNOW THEIR DETAILS NICELY AS I WAS NEW TO INTERNET. A MAN NAMELY DILSHAD CAME AT MY OFFICE FOR THE PURPOSE AND I GAVE HIM Rs.500 CHEQUE ON 15.7.11. BUT HE DIDN'T STARTED MY CONNECTION.I BEGAN TO CALL TO HIM REGULARLY BUT HE RESPONDED VERY BADLY AND TOLD ME TO CALL IMRAN. IMRAN ALSO ASSURED ME THAT MY INTERNET CONNECTION WILL START WITHIN ONE OR TWO DAYS,BUT IT DIDN'T. THEN I WENT TO AIRTEL OFFICE FOR ABOUT 10 TO 15 TIMES TO SEE WHAT WAS HAPPENING BUT THERE ALSO I GOT ONLY THAT RUBBISH ASSURANCE. I NEEDED THAT INTERNET CONNECTION VERY URGENTLY AS I HAD TO OPEN MY OWN FRANCHISE BUT THEN ALSO I WAITED PATIENTLY, BUT AFTER SEEING THEIR REACTION I CAME TO KNOW THAT NOTHING WILL HAPPEN AND MOREOVER I SUFFERED A GREAT LOSS DURING THIS PERIOD SO I TOOK THE INTERNET CONNECTION OF RELIANCE.THEN AFTER THREE MONTHS A CALL FROM AIRTEL'S OFFICE CAME THAT A MAN WILL COME TO MY OFFICE TO START MY INTERNET CONNECTION , BUT I REFUSED TO HIM AS THEY HAD SAID EARLIER TO ME TO REFUSE WHEN THE INTERNET CONNECTION WILL BE ISSUED TO ME AND ASKED FOR THE MONEY.HE SAID THAT IT WILL AUTOMATICLLY BE TRANSFERRED TO MY ACCOUNT IN TWO-THREE DAYS BUT AS ALWAYS IT WAS NOT.AND AFTER SOME DAYS I CAME TO KNOW THAT SOMEONE HAS CLEARED THE CHEQUE ON 18.11.11.MY CEF NO. IS 185797. I WANT ALL MY MONEY BACK WITH THE INTEREST OF MY MENTAL AND PHYSICAL TORCHERENCE AND PENALTY FOR ALL MY BUSINESS LOSS.MY EMAIL ID IS smita.[protected]@gmail.com & MY MOBILE NO. IS [protected]. MY NAME IS MANOJ KUMAR AGARWAL.

Sir,
As discuss with you regarding for incoming call related problem. I have one connection of airtel prepaid last high time. But i have face many problem of incoming call only and every MTS prepaid consumer can not callinng to me and unable to contact to me onny MTS customer cannot call to me plz resolve the problem . I hope are you understand if are you not understand plz mail to on this id Details mentions:--
Mobile number:-- [protected]
Customer name Akram chhipa

I am not able to dial 000117 for AT&T toll free service from Thiruvarur. I am from chennai and used it many times from Chennai, but the same code is not working from Thiruvarur and I get number not found message.

Quite frustrating. I checked with one of my friend who has a Tata Docomo and it works fine. Maybe it is time to switch.. I need reliable and consistent service, which seem to be problem here.

Hopefully they do something about it.

Sir
I recently bought samsung galaxy y with bundled offer of 100mb data with it for next 12 months.I am getting this benefit every monyh on my Airtel number [protected] but only after registering complaint with airtel customer care.Even this month i tried to call them for the benefit but their 121 customer care is not working on my number.So I request you to help me in getting my benefits for this month ang get my customer care work again.
thanks
Ashish Sangra
[protected]
[protected]

Dear Sir,

This is to inform you that I had purchased Airtel Data card from Ridhi Sidhi Telecommunication, Malad on 30th March 2013. My 3G Dongal No. is [protected] .

This was activated on 1st April 2013, but even after 1 month of activation , I am unable to use this datacard neither in my residence - Malad east Nor in my office Andheri west, Lami Industrial estate as there is no 3G network available. None of the web page is opening.

I have put complaint more than 20 times to Airtel customer care, but they are least bother . Every time they register complaint and assure that your problem will be solved , but they do not take any action. They had promissed their network team will conduct survey and take corrective actions.

Its almost one month passed, still I am unable to get 3G networks in Malad east Kurar & Andheri west .

They are selling their data cards just for looting, it seems this company is not trustworthy at all . They do not have value of their words.

Request you to take the matter to their CEO Mr. Bharti Mittal . I have been cheated by the Shop who sold me Airtel 3G data card by saying this has good speed and by Airtel they are not able to solve the network issue since last one month.

Awaiting your prompt reply .

Thanks
Shivsagar Prajapati

I had purchased a new DTH connection from Airtel through your website and
made the full payment in advance on 24th Mar 2013. Its been more than 1
month and I haven't got the connection or the device or even refund of the
amount paid. I had contacted the customer care multiple times and the
interaction numbers are

[protected]Parthiben)

[protected]Rajesh V)


I have also mentioned the names of the executives with whom I had the
interaction.


My Digital TV ID is [protected].


Today also I contacted the customer care but the person just disconnected
the call without even taking my details.

Please take necessary action to resolve the issue.

This is to bring to the notice of fellow consumers that, of late Airtel started increasing the tariffs for its service for all prepaid connections. They've increased the tariff to such a high amount that it can be no more encouraged. Earlier I was benefitted by 225 recharge, by making calls to airtel local mobiles @ 10p per min with 3 month validity. Now the tariff has been increased to 235 without any notification and to make things worse, the 235 plan comes with so much restriction, such that the validity is only 12 weeks (84 days) and not complete 3 months. One is allowed to make calls @ 10p per min only for 50 mins a day !!! post that each call to airtel mobile cost 30p (What a fraudster these Airtel have become !!) The best part is, the dealers do not provide full details about this and simply tell us that only 10 rupees have increased wrt to the 225 booster and the plan remains unchanged. When investigating with the customer care, he explained about the restriction of 235 plan and said that I should recharge to 325 to enjoy the benefits that I once used to have with 225. Are you guys nuts !! ?? You guys will definitely benefit by ransacking us, BUT will you ever be happy with these money. Is this how you guys treat a customer who has been loyal for 6-7 years without switching to other networks even when number portablilty reformed the country? Highly disappointed. Don't you guys have the courtesy to inform these kind of revisions to even privilleged customers ? What did I benefit by using your service ? The revision was done for even 2G / 3G packs which I don't use now because of the price change. Rather than using this cunning Airtel services I guess it is time to switch to other networks. Mind you Airtel - Sure you are in the verge of losing your existing customers.

I have subscribed to Airtel 3G Data Card (No.[protected]) and whenver travelling to 3G locations within the home state, the internet / data service is not available and getting a message that "not subscribed to data services". Inspite of tring all help-line or customer care nos., no solution is coming forward and the customer care either keeps call holding for very long time or provides alternate nos. The services of customer care is extremely bad and they are not aware of any details for solving the issues.

Though, I have decided to swithc over to other company, as I am totally frustrated with the services inspite of paying charges as per the schedule.

My contact details are as under:-

Mobile - [protected]
LL - [protected]

Regards,

DNDheer

Dear sir
I have ordered for Airtel Digitel Tv after thier call executive(prashanth) promised lot of discount and that it will be connected within 48 hrs,on accoerding the payment made by SBI Netbanking on 17/04/13 and as on 18/04/13 they have sent me thier ID no [protected],But till now no connection,
I hereby want to bring to notice thier irresponsible and cheating behavior, I as consumer I feel that Airtel as a whole responsibile company, But thier office bearer feel that online booked subject is not thier matter,
1 From day 19/04/13 I use call thier 12150 but no response from that day onward I felt cheated
2 On 24/04/13 I visited thier Patny Centre office and meet thier officer Mr Yadgir([protected]) and he told me that you will get a call and then the connection, but that to no use and after that he too did not attain my call.Even he too was telling me not book Airtel Digitel Tv on line because they can't anything
3 On 26/04/13 on sreach of thier head office I went to thiercall centre then they told me go to thier opposite office, and from thier they sent to thier HEAD OFFICE in Splendid tower, I reached their office at10.26(Token number-CM0026),I have sit there for an hour (1Counter) After that they were telling me that you have booked this online so you have to deal this yourself they are not responsible, and so they were avoiding me, After long argument they told me to wait, because the executive (Shabaz) was not there in sit by getting his number from the office I phoned him he was still driving his car, After such a long period I went to the respionist for meeting with a senior manager Hoping that Head office there will be response person for customer in need but sorry to say she did not arranged for meeting. Again after arguement she told me to wait that someone will meet me after meeting and Finally I meet the floor executive PADMA, She studied my case and told me with in 24hrs everything will done and the connection, but Again I feel cheated by this Airtel Digitel Tv People.
Now I would like to put a case against them for cheating and losing my peace of mind and time and also for sum of 1 lakh as compensation for all this behaviour,
Hope you will understand my position and do help me to get a conclusion in this regard as early as possible
Thanking you
yours faithfully

DAVID LOUIS

All document with me
token no
booked details

I have receive this SMS from airtel service provider.
But they did not give me proper response when I called coustmer care.
Help me
Number of sender is [protected]


Khas Baat Haseen Dost "Afreen" or "Ritika" ke Sath
[protected]
[protected]
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