Airtel Complaints & Reviews

what to say about airtel? i had applied for MNP(Mobile Number Portability) on 4th march2013 with all my required documents(my international passport as my proof of identity). which at first they didn't accept it saying international passport is not accepted by airtel.then after repeated request and telling them the truth that i was the distributor of airtel for 3 years. they have accepted my documents (including 4numbers of passport sized photo) and gave me an airtel Sim Card in lieu of the number I have applied for MNP.but it has been 27days now they have not activated the Sim card.i have intimated this to the nodal officer of my zone and the appellate officers including 121. the probem has not been solved yet except some automated emails I am not receiving any respond. finally i've received an email from 121 care that they could not contact or me or solve my problem as the numbers given are not in proper format. i have given all my numbers including my mother's airtel number as alternative contact in international mobile number format as +91**********. what else they want? I have forwarded the mail to Mr.Sunil Mittal also today out of anger.

Hi,
I want to complaint against sudden application of FUP of 10 GB after 1.5 year of plan. I am an airtel customer from around 2.5 years.

My original plan was 512 kbps which was upgraded to 1 Mbps around 2 years back when they were performing speed upgrade. Also sometime then i got an offer to pay 100 Rs more and double speed only for existing subscribers. I opted for it and got 2 Mbps speed. When i opted here i was specifically told that there was no limit on downloads.

Everything was working fine no problems and i didn't have any FUP for around 1.5 years until recently in march 2013. Suddenly i received a message that you have used 80% of FUP and when i checked in my account it showed 10 GB Limit. I called Customer Care and asked what plan i am on they told i am on something called Delta Migration Plan and i had limit of 10 GB and after 10GB speed will drop to 256 Kbps.

Now i told them that it was not possible because i am using same plan from around 1.5 years and my usages would have almost always more than 10 GB and that you can check my records. They said that we don't maintain older records for unlimited plans and there is nothing that they can do about my FUP.

I couldn't work in 256 kbps and have migrated to higher 4 Mbps plan as a temporary alternative. At such speeds this FUP is crossed fairly quickly and even by paying so much amount you don't get proper broadband experience. Hence i will be moving soon to some other alternative ISP maybe ACT or Reliance etc.

But the point to be noted here is not much about FUP but more about how they can anytime come and change your plan without any prior information or notice. When i opted for plan it was full unlimited or very high FUP that i never reached. How can same plan have different FUP suddenly. Also it was not the case that i was informed that my plan expired and i will be moved to a new plan , neither when i took it this plan i was told that i will have an expiry date. This is no way to treat old existing customers which have been with you from 3 odd years.

As i went through consumer forum i found that i was not alone there are others who have been suddenly slapped with these new FUP's, some of them with airtel from 7 years. Although airtel have given very good service but now this incident has arisen the need for better alternatives and move on from alternative to an ISP who doesn't play such tricks to sell their higher rate plans and have courtesy to stick to their plan what they offered at some time.

To verify that above mentioned details are correct you can check details of land line number [protected].

respected sir,
i baught a recharge voucher of 50 rupees from my near by shop,while scratching four number was missed..
recharge pin: 0****[protected]
serial number: [protected]
kindly request you to recharge my airtel number ([protected])
thanking you,
yours faithfully
ELDHO PAULOSE

I M RECHARGING 600 Hundrd but not get in main balance .so many times i contaced with cc in kolkata but not get positive result

Dear Sir,
I am using pre-paid airtel mobile no. [protected] and i am due to travel to US for six months. As info by airtel service provider a TRAI ruling as received by me thru SMS on 28 Mar , Quote--- As per TRAI, no voice/video call OG SMS/Data/VAS on mobile continuously for 90 days may lead to disconnection. Auto extn. of service @ Rs 20/30 days, if balance > Rs 20.---- Unquote.
However at your AIRTEL service center the staff( At Kalyani nagar. Pune) , quotes that I need to pay Rs 150/= for keep the mobile no. going after three months of NO usage, instead of charging non usage from balance @ Rs 20/30 days.
Can I be advised to tackle the problem soon.
Thanking You
Col (Retd) A K Singh

I AM WAITING FOR MIGRATION OF MY MOB NO [protected] FROM POST PAID TO PREPAID FOR LAST ONE MONTH , WRITTEN SO MANY TIMES TO APPELATE AUTHORITY. NOTHING DONE TILL DATE.

I have been charged for rs 5 for my prepaid no [protected] for fashion show from Airtel on 02:43:[protected]. But I have not downloaded anything like that. I called the customer care and after some review they told me that I have downloaded fashion show, I told them I have not downloaded many times it but the are repeating the same thing.

I want my money back.

So kindly do the necessary thing.

Sir,
Today (30.03.2013 at 02:04:52 pm), I got a sms from AT-AIRNF which states "Thank you for downloading Fashion Show from Airtel. You have been charged Rs 5.0." in my Airtel number [protected]. But , I haven't downloaded such thing and when I complained at Airtel Customer care, they insisted I did. But, this a wrong balance deduction. So, I hereby claim to return back my Airtel balance.
Thank you.
- Raunak Mukhopadhyay
(Kolkata, India)

airtel is r biggest cheats recd a message from them that 100 mb for 1 day costs rs 10 to deactivate reply yes to 876 this ia when i hv never applied for internet when i reply yes they promptly deduct rs 10 & send me the message

in this sterio reply when the matter is so serious mr Sandeep kumar does not give his tel no so we may not contact him ,another instant they ask 105 rs as special package when charged for 105 rs they put the money in some 296 account & say valid for 1 month when we speak they deduct money from main account & leave rs 105 in some 296 account to expire in one month without giving service biggest cheats

pls spread this mssg to all so that general public is not trapped in their gimmicks

on the name of customer service some duds are sitting they have no knpwledge & give 5 days later date the your service will be resolved so 5 days gone u r nowhere again file complaint & 5 more days gone this is their service.

I had availed additional Airtel connection number bearing [protected] and discontinued it on Sep 2012. During sharing the consent of discontinuing the connection , I got lot calls of from Airtel Executive to continue the connection which I didn’t agreed as connection was used by my mother and she moved back to her native. I was told a representative will come at my place to collect the SIM and the last cheque. Your representative had come at my place took the SIM and Cheque. And when I asked weather I need to break the SIM , he told me that it is not required as this SIM will be used for new connection. However handing over my SIM,any normal person would believe that his part is done and least he can trust Airtel representative.I was done for good.

After 7 seven months few people started calling me stating that, this connection is still active and registered in your name and bill account to 3808.54 is pending from my side. To my surprise I told them that I had discontinued this connection 7 months back and why they are calling me for this. I tried to explain them every time and even gave them the cheque number of ICICI 10433 through which payment was done. They were not ready to listen to me and every time keep on calling till this date. The height of the incident happen when I got a call from number [protected], the man pretended to be from courier company took my residential address and official address . When I was in office this guy called again and stated ABUSING ME IN FRONT OF MY OFFICE. This unethical behavior was not required. He even went on threating for dire consequences and the person was from Airtel legal department. Has Airtel gone such a low level , I mean why would i do the fraud for meerly 3808 rs. Is it permenant nexus in AirTel to cheat people in this manner. Why don't they check the call from sep 2012 onwards and see the nature of calls.they have all the records alvailable there and they can easily nail the person but the only thing that lags is the intent. they intent to cheat people and that is what they are doing.They can check all the call records and call recording made to the customer care.

meanwhile i called up Airtel customer care to discontinue the connection. it been now one month passed, i have tried mailing to appllete office, customer care but of no avail. what i and surprised to see is that how my information ,my name was missused .It runs shewers to my spine.




You can check the call details from sep ahead when I was not using the connection and before,when I was using the connection . you can check most calls were made in Karnataka, and my mother tongue been Kashmiri will have no relevance to calls made after sep. using this you can nail the real culprit and put an end to it, once for all.

Dear Sir,
I have been using my mobile no.[protected] from 2007.But the Airtel Company wrongly updated my name and address ie., they updated someone`s name and address on my number. As my number is much more valuable to me i cannot throw it away. I have submitted the my address proof along with the Airtel Prepaid Enrollment form many times in my district.And also i have raised my complaint with the nodal team and also submitted the documents in Begumpet Airtel Head Office too. Some nodal team members told to submit address proof along with photo id and some told they cant do anything. I really fed up with this an told them to do physical verification of regarding who is using that number..No one are replying properly. Till now i feel Airtel is the Best Service Provider but disappointed alot in my case.

Regards,
Feroz

I had a 5 years Dolphine prepaid connection that was ported to Idea past 1 year Before and after that i was use MNP for airtel on 23 Nov 2012 and finally my no start with airtel connection and on 27 Dec 2012 my no was permanently Disconnect for negative adress verification. I submitted all the necessary documents. On 25 Dec my number got deactivated due to Failed Address verification of the documents as said by the Airtel outlet official's. I submitted the documents again but nothing was done in this regard, they once again told me for the submission of the documents. I submitted my documents thrice at the Airtel outel. After so much of hustle my number got deactivated now, on 27 Dec my number got permanently disconnected and when I spoke to a Nodal officer and Appellet officer, he told me it was due to Failed Address verification. But according to the Airtel outlet, they have forwarded all my documents to the desired Airtel authority. I have also spoke with the officials at the Airtel Appellate office but in vain. None helped me out. I'm suffering a lot becauses of this unnecessary harassment. I hope you will look into this and make the best out of this.

My no [protected] which was permanently Disconnect...

Regards
Dharam
[protected]
dharam.[protected]@gmail.com

For getting aitel dth new connection I have bluffed on 28th March. For enquiry purpose i had given my mobile number in airtel.in. there they mentioned “for new connection give contact number so the airtel or airtel partners will contact you” like this. I received a call from [protected] and saying that we will give new connection in 2 days. for the payment purpose i got a mail from mail id “buy.[protected]@in.airtel.com” like this

Namaste,

Thank you for showing interest in Airtel Digital TV.
As per your discussion with BAJRANG MALLAH, please find enclosed the link to make online payment to buy a new airtel digitalTV connection. Once the transaction is completed, please send the details of the transactions to buy.[protected]@in.airtel.com

Payment link: http://1.23.240.84:8089/airtel/payment/index.php?bid=193390

Warm Regards,
BAJRANG MALLAH
Bharti Airtel Limited

Disclaimer:
1)Shell Transource Ltd. (A Vertex Group Company) is the Prospect Management Center for airtel digitalTV PAN India.
2)Installation will happen within 24 to 48 hours after making the payment.
3)Direct Helpline: 12148 from airtel & [protected] from non airtel mobile.

At the payment time it showed request declined at last. so i processed with some other account even that time also showed request declined. when i check my both time its deducted, totally 5K loss to me. the airtel has to find these bluffed . after process done i got the call from [protected](Mentioned above) and said we received your amount , so i asked about my two times deduction. He said it will refund in two days. but it dint refund yet and dint get any information about my new connection yet.

Even airtel also commiting some fraud otherwise how my number went to bluffers when i registerd in airtel.in.

Airtel has to find the bluffers and return my amount soon. Its complete airtel fault.

Guys dont register ur things in airtel.in
Airtel has to refund me Rs. 4980

Regards,
Airtel customer well wisher.

I am staying in Jeevan Beema Nagar. I had applied for the Airtel DTH on 28-Mar-2013 in the night through online payment with 2 months free subscription(Rest of India -Rs295/- Pack).They had come to install the Airtel DTH on 29-Mar-2013 around 6:00PM in the afternoon. They had installed and told me that activation will take around 30 minutes. Around 9:30PM when we came back, the Airtel DTH was still not activated. I called up and asked why...

Hi,

I have recharged my DTH account (no- [protected]) with Rs 410 on 18th Mar using my credit card and after recharge, I could see my account with Rs 412 and per offer, additional Rs 20 should have been added to my account within 2 days.

However, to my surprise, the TV displayed " This account is suspended due to Negative balances" on the very next day. This lead me to think that the Credit card company might have not settled the payment to Airtel. I called up my credit card bank after couple of days and found that the payment was acknowledged successfully to Airtel.

Then I called up Airtel on 22nd Mar and raised a formal complaint...I was told that they will look into this and it will be resolved within 24hrs. Later, I was told that my TV was not kept on while recharging and it was a technical issue from Airtel and no correction can be done from Airtel end. This was never informed when I recharged my DTH account through website. And I was really surprised that the Airtel is charging me daily, but they maintain in the TV display that my account is suspended due to negative balance.

I made numerous calls to Airtel, but they kept saying it is Airtel's technical issue, per guidelines they don't have any solution. I visited Airtel customer office in person, but they said they cannot help.

I don't understand why Airtel is charging me even after SUSPENDING my account?. To me, Airtel is cheating their customers (like me, there could be many of the customers getting cheated unknowingly) and Airtel is knowingly refusing to correct their mistakes even after acknowledging that it is a technical error from their end.

Thanks,
Sasi

Every time I recharge my account after it is suspended (as I have not recharge on time). Once it is suspended, I recharge. Recharge was successful. I waited for 10 mins. I called customer care. Again they asked me to wait for 10 mins. I waited for 10 mins. But nothing happen. They said you should keep setup box on, I kept while I was recharging and waited for 20 mins. They have option for Hard refresh. When I sent sms, it says you account is suspended and HR request cannot be accepted,.

But they dedicated money, customer care was able to see that Payment received, I got sms from Airtel digital that you account had been recharge successfully. When I call customer care, automated system also talked about new balance.

Now again I need to call customer care, and ask them to enable from their side. Last time also I did that. I waited for 10 hours. At the end I called customer care and they enabled.

This automatic system does not work

I applied for airtel broadband service. Their executive Tarun Paul contacted and visited my place. He inspected the place and said that they have the availability in my area and i will surely be given the connection. He took my application and asked for Rs.600 as fees. Airtel's actual fees is INR 500. When i inquired about this he said that the charges have increased and gave me the receipt of Rs.600. I was ok with it.

Tarun said that the connection will be made available in 72 hrs but even after a weeks time i did not get any connection. I called to airtel customer care where the executive said that they do not have the availability in my area and hence i will be refunded back. I asked the executive to return me the documents which I attached along with the application form too. Since the company was not allotting me their services, they do have the right to keep my documents but i was simply refused for this. When I called Tarun to know about this, he said that he was not in office for few days and will get me the connection anyhow but soon after that he started ignoring my calls. He did not had any answers when I traced him with my brothers number.

After few days I got a cheque of Rs 500 from Airtel as the refund of application fees. I made a complaint of this on Airtel website. After this an executive Sachin called & I explained him everything. Sachin asked to mail them the receipt. After this followup when I did not hear anything from Sachin, I decided to mark a 2nd complaint. I was again called by Sachin and this time he said that they never got my mail of payment receipt and i need to send them the mail once again. I send them the mail again and waited for their response. After all this i did not get any reply. I have given them several reminders.

Till now i did not care to en-cash the cheque but since i was not getting any response I thought of getting is en-cashed but found that the cheque contains my incomplete name and in wrong sequence. I again wrote the mail to Airtel and got an automated response that their support team will contact me within 1 working day. I wrote them the mail on 25th March but since the I have yet not got any call.

I truly believe that a company like Airtel will never do such cheap activities and cheat the consumers. But the company is responsible for appointing loyal employees and take the suitable action in case they (employee) are following any wrong practices.

I have all the documents/proof available with me & am still looking for the resolution from the company.

I will really appreciate if anybody could guide me and tell as what can be done against such a careless attitude of the company.

I am Amit Kumar Panja & my Airtel number is-[protected]. I have already 500 MB Net balance & main balance is more than Rs.1 & Configuration setting is OK But I can not use Internet for 10 days. My customer care is also block. Please help me soon. My contact Number-[protected].

Respected Sir i have got call from the number[protected] they told us that we r from Airtel and you won the price of Rs.1500000 and my father is uneducated person they give their A/C Number by mistake. My complaint is against this calling number and airtel. Airtel gives our number to other countries thats why they misuse our number plz help me we are very disappointing

Dear Sir/Madam,

I have registered to your airtel money account and have been doing all my transactions for the past 6 months.
But now when I try to load cash i am getting the following error:

"Transaction failed, customer Airtel money account not active."

I have called to your customer service people and have raised the complaint. Issue still persists.
They seems to tell me the same answer again and again. "Please try reg again sir"
I have done hell a lot of times. I am even planning to switch my number to some other service provider if issue is not solved in 3 days.


Thanking you,
Gunaprakash M