Airtel Complaints & Reviews

Dear Sir,

My airtel number is [protected], The number is Deactivate on 03/04/2013 as per airtel customer care, But i was not aware of that my number was deactivate and i recharge may number on 09/04/2013 and my balance reached INR 737.14. After 4-5 day of this recharge my number got deactivated.

I contact to customer care and they are telling that you have not make any calls last 90 days and i was agreed with him but i am recharging my mobile during these days many time so that my number should not close.

According to airtel Rule you have to make call/video call OR you have to recharge your number, I didn't make call as their services is not available in (Dubai) UAE but i have recharge my number many time but still they deactivate my number.

Sir, I please want to take strong action against them.

For your information this was happening second time with me.

We used Airtel Broadband Service from 2009 till 5-Nov-2012. The main reason for disconnection was improper service.
We asked Airtel to change connection name from my sister's name to my name, when we called Airtel support executives, they asked us to go near by airtel shop and register complaint.

My sister and myself we both went Madhapur-Hyderbad Aritel shop nearly 4 times, finally got frustrated and asked them to take complaint. They said they don't have complaint registration forms and asked us to go Ameerpet Airtel shop. we refused to go there and asked them to take complaint. Finally they gave one pick form and asked to fill my details along with my sister's details and address proofs and letters from both o[censored]s. After registration, they did not give any ticket registration number, when we asked them to give ticket number, they said they will register later and send us to our mailid and mobile number. when we insisted to give ticket number, they gave pick slip copy as ticket#

Later we did not get actual ticket number neither to our mail ids nor mobile number,.
the complaint we registered was to change connection name to my name, but They sent next month bill on my sister's name, when we called airtel, they said there was no complaint on connection name change

then we again sent mail to appellate.[protected]@in.airtel.com, nodal.[protected]@in.airtel.com, along with pink slip form which they gave us as ticket# as attachment, they registered complaint and changed bill name to my name, but when i asked to change that month bill to my name, they disagreed, so, finally i sent mail for disconnection, after few telephone communication , they disconnected.

Next month i got call from Airtel to pay balance amount, my bill amount was some thing around 2500 change, i said i'll clear total amount, if they were ready to change last month bill name to my name, they did not agreed.

Later again after 1 month they called and asked me to pay 1500 , they said 1500 Rs was enough, no need to pay total amount, since i used Airtel intrenet on that month, i said i was ready to pay 1500 .
Finally,some airtel executive came home and collected 1500 cash plus landline equipment and gave some receipt.

Later 5 months, Now they are calling and saying they issued some legal notice for not paying 1476 Rs.
but i did not get any legal notice to my home address or email id.

Why i should pay 1476 Rs now, they said it was closed 5 months before. It is totally a harassment

-
Shiva Padma

I want to file a complain against the customer care executive present on 121 or 198 numbers. They never respond correctly and also they disconnect and block our calls without permission also i asked the guy to forward a complaint regarding my problem but that guy told me that he did but after 2 days i came to know that there isn't any complain from my side in database and still I'm facing my problem without any response from the company .

I have two Airtel postpaid numbers, lets call them number A and number B. On April 21 2013, I got a call from a Pakistan number [protected] on my first Airtel postpaid number (A) at 9:57 pm. When I got this call, I immediately received it but nobody responded from the other side.

Within a minute's time, I got another call, from this same Pakistan number, on my other Airtel postpaid number (B)!!! The time was 9:58pm. I literally freaked out, but had the courage to receive this call also. During this call too, nobody responded and I hung up the phone.

My observation from this incident is that the way I got subsequent calls on both my Airtel postpaid numbers(in a sequential manner within a minute) is the same way in which I receive various calls from Airtel customer care. For example, in case the due date is coming closer, I receive a call on my first number, A and the per-recorded message is played. Within a minute or two, I receive a call on my other number with the same message! In the same way, even the Airtel customer care executives also make calls in the same sequence and with the same time lag of around one minute.

The pattern of such calls always remains the same - I always receive the first call on A and only after that I receive the call on B. This has never happened that the call is first received on B and then on A.

The pattern clearly suggests that it is Airtel and Airtel only which makes/solicits these calls. Only God knows, what personal info of their customers are they channeling to Pakistan agencies with such calls.

Sir/Madam,

I have a prepaid Airtel no.[protected]. On date 19.04.2013 at 09.04 pm I got a missed call from No.[protected] and after some time I got a another missed call at 09.50 pm from No.[protected].

After some time I got a call from [protected] and caller said i am speaking from Airtel Call Center and you have won lottery of 25 lakhs. He said my name will be announce on a Television.

He told me that I will deposit Rs. 15,000 on account No. [protected] at State Bank Of India to claim your Lottery Money . I deposited Rs. 15,000 on 20.04.2013 at State Bank of India, Malerkotla Branch on account No. [protected] .

On 20.04.2013 evening I called back and caller said that you will deposit Rs.10,000 extra for Claim the Money .

I request you to please trace the no.& take legal action.

hi sir/madam

i am a airtel regular prepaid custmer but last month it get hike without any idea..

Hello,

I am from Surat, GJ, IN using Bharti Airtel services for my mobile.
Yesterday, in evening, suddenly the GPRS on cellphone got disconnected. I thought it could for temporary period, but no.
I tried a lot many things: restarted the phone, re-inserted the sim but all in-vain.
I called the customer care helpline (121) for registering the complaint regarding the same. Then I spoke to one of the executives, he kept the line on hold for 5 mins and then at the end asked me to re-insert the sim and then try connecting. I did what they asked for but no luck.

I called back again and luckily got connected to the executive instantly. This is where the interesting part starts.
He asked me to stay online and kept the line on hold so that he could check with the issue. After couple of minutes this is what he said, "The superior division had turned off the services for four hours and that they had not received any confirmation regarding the same."
My friends who lives in other cities have no problems regarding 2G connection, also friends in other areas of the same city, Surat that is, have no problems.
I asked the executive to transfer the call to his superior/manager, he kept the line on hold and then disconnected the call. Well, I thought this could be a regular issue of many other problems (call drop, low network, low speed of gprs, less connectivity, etc...).
But no, I was wrong, why? I called the helpline number again and after choosing the desired menu options, it automatically got the disconnected. They have blocked my number from connecting to the customer care executives. I just woke up and tried calling again but same thing happened.

Can someone help me this issue? I want to take this thing further, may be in consumer court.

And airtel, please have a look at this issue and resolve it ASAP otherwise I am going to consumer court.

Thanks & Regards,
Kaushal Thakkar
[protected] (My airtel number)

I have recharged my number [protected] on[protected] with 199 rupees for which I got 2gb data for 1 month and I started surfing Internet normally and suddenly I got a message on my phone saying "you have charged 155rs for using 155mb of data" and my account balance which was about 230 rs. Deducted and left just 9 rupees instead of having an active data pack. I got shocked and called your customer care about 4 times but each time they said your problem is noted but they never gave any satisfactory solution. They started to cut the call saying your call is forwarding to senior officials and now if I try calling your customer care my call is not even connecting, they are cutting it without connecting. This is really very bad and disappointing services by airtel.

18th April 2013,

i am using airtel broadband and wifi modem model is 450 TC 2,
i was using this from January 2013, on 18th i had problem with wifi modem that not able to connet to my laptop and desktop( has wifi). I called customer care and they said connect through cable from modem and we will guide you how to solve. When person who has came to install they did not provide any cable to connect. i asked customer care executive they didnt give any thing then how do i connect, they replied sorry sir, you need to buy from outside and call us.

Finally i got cable and connected from modem and called customer care, they ask to wait online, 10 minuted gone( 50 paise per minute), they came back online and simply said sorry, technical persons are all not available right now and register complaint now, tomorrow our technician will come and solve ( complaint number is[protected].

19th April 2013,

Person called morning at 09.45am. i said 10-12 power cut in our area so kindly come after 12. they came at 12.15 but power not turned yet unfotunnate. then ask to bring laptop to solve and promised to come back on 1.30. I was waiting at the same time with laptop(permission from office). but person came around 2.45PM. technician mr. ragavan has tried to solve and he explained this model can be connected with firmware for selected wifi systems ( can not connect with mobiles). Even though he didnt solve this issue which is with existing systems.
meanwhile i called customer care by land line and i requested to change this model modem which is useless and not fulfilling wifi purpose. they forwarded call to escalation team. they said it is not possible and i felt that i did mistake to bought from airtel. then i requested to cancel my connection since i got cheated from airtel. Please note i didnt choose model. now they are saying this model has no option to connect all wifi systems. escallation team promised they solve this by changing this modem and gave phone call to technician who came. Technician said the not possible to change ( because they are outsourced party for airtel)
technician excused for 30 minitues that he bring one more person to solve this issue.

evening 7PM i called that technician and he promised to come once that person available. they did not turned up.

20th April 2013,

I called again customer care and i said everything happened. They apologized as usual and they promised that they give call back and give status about the same.
no one called regarding this.

21st April 2013,

technician called from airtel and i repeated the same 10-12 power cut. they came around 2.30PM. they came solve the firmware updation. i refused that and i called customer care i again i conveyed ever thing, i was shocked with their reply from Mr.Manikandan customer care executive, he said you did not buy from airtel sir, you bought from our agency, so you have call that agency who provided the same. i got irritated and tired to say again and again. since they are saying firmware is not available to connect mobile phones. i told them airtel has cheated me hence i don't want to be a customer of airtel hereafter even in digital tv.
Again i called customer care in evening, one more shock from them they said your complaint has been closed by today and what it says that firmware updation not available hence complaint has been closed.

SINCE MY PROBLEM NOT SOLVED.

Already 4 days gone.

HELP ME TO TAKE DECISION ( I do not want 450 TC 2 Model)

Regards,

Natarajan.K

MY AIRTEL NO IS [protected]
MY HELLOTUNES IS NOT PLAYING.
SUBSCRIBED ON 19/04/2013.

PIEASE SOLVE THIS PROBLEM

On 19/4/2013, I recharged my cell no [protected] for Rs. 347 through net banking, which didnt happen. Later I tried to recharge again for Rs. 300 but the recharge has not happened till now. My account is debited with Rs. 347 and Rs. 300. Please recharge the cell with the amount or refund back the money. kindly look into the matter asap.

Details
SBI Net banking
Ref no : IGH8085698 for Rs. 347
Ref no : IGH8106583 for Rs. 300

Hi Team,

I have a problem with my Airtel Postpaid number ([protected]). I am using this number from last 3 years and paying bills on time.Customer care told that the number shows as disconnected in the records hence I am unable to use the services (3G). Because of the issue I'm not getting the e-bill for this number neither am I able to create an account online to check my itemized bill.

This time my bill just shoot up to more than the twice amount.but these guys are not sharing the details as my number shows disconnected in their database.

I request you to please help me get this issue fixed as soon as possible.
I called so many times to customer care. They just fwd it to the supervisors and then on hold and finally disconnect it.
I spoke with several managers also but they also have no solution for my problem.
I am fed up with these guys.
I will have to get this number disconnected (which I don't want).
Please help.

Thanks,
Ramandeep Singh

Hello! M Kunal Malhotra .. in my case it's totally negligence .. i find that bharti airtel lost its goodwill .. i am using 2 numbers of airtel 1 in my mobile another in my tab .. on around 7th of last month my connection stopped working .. means there wasn't any speed at all i tried to get them recharge .. but no result .. then i called there headline n it was surprising that with all different ppl i talked with dint had any answer to my query .. then i Cme to know tht maybe i have to wait till 10th soo that my last recharge's limit will get over .. but on 10th i tried again but with same result .. iwas soo worried Connie was around 5 days i wasn'table to use net .. then i called cust .care n ask if they can activate 3gb plan in 3g which costs 655 from there end if i get money in my account .. that office said yes he can do that i confirmed again he said yes he canteen in just a minute i got my mobile recharged with 700 with full talktime and my balance went to 770+ then that executive said he is activating 3gb plan and 655 will get deducted from my acc. N it's unlimited for 1 month and every detail i confirmed.. i again asked him tht u activated the right plan .. he was soo sure .. i started using it n was feeling quite ok after all those 4-5 days of tention.. but it shocked me when i saw my balance went to 0.01 just on 12th n then i called to cust .care again n in my very 1st call the person i talked with i told him everythng word to word n he admitted that it was that officer's fault n u will get your money back on or before 14th .. but it wasn't happened n they are soo ignorant that they won't even talk properly n never answers me point to point always said you will get call bk soon you will get call bk soon n i never got any call just got a message from them that your matters has been resolved .. but dint got a single rupee bk .. i told them that why you don't listen to the recording of our conversation when you have it ..but i don't know why they are doing this .. i explained them everythng word to word many times but they are not admitting their fault ..it was a case of pure cheating i confirmed everythng before giving any request i use data services regularly why instead of getting any good plan i will give them any request of paying them for every kb i use ? Its ridiculous .. i will surely go to consumer forum if they again deny this time .. hope you will understand my problem .. looking forward for your mail n what will be the result of your efforts for me .. thnx .. Regards - Kunal Malhotra ([protected],[protected])

My digital TV ID is [protected].

On 14th April'2013 I made recharge of Rs. 400.00 (I received message in my mobile for same too). But on next day message for low balance appeared in my TV. I called [protected] (tolled) to complain this matter repeatedly.(Toll free number is always busy.!!) E-mailed this issue thrice to [protected]@in.airtel.com. But this problem is not solved till today.

Ketan

MY MOBILE NO IS [protected] . PLEASE STOP SENDING ME MESSAGES FROM AD-BLALRT.
I JUST WANT AIRTEL, NOT TO TROUBLE CUSTOMERS AND STOP THE SERVICE OF AD-BLALRT SMS.

My Airtel SIM Card was damaged and mobile phone itself not recognizing when inserting into mobile phone.
My Mobile number is [protected]. Right now I have SIM Details and damaged SIM also.
This SIM Card belongs to Andhra Pradesh State. Now I am in Bangalore. How can I get duplicate SIM Card in Bangalore? Can you please tell me how I can get duplicate SIM card?

My mail:
ali.[protected]@gmail.com

Date of ERecharge: 19th Apr, 2013.

Airtel no: [protected] (used for wi-fi internet connectivity, 3G),

Current balance: talktime balance - yes, approx Rs 40, Balance MB - yes

I paid Rs 252/- to Shri Ganesh Shoppe, Kawadipat, Toll Naka, Pune Solapur Highway. He recharged with the said amount at 1020h, on 19 Apr, 2013. I came home and checked that "ERecharge not successful" Transaction ID[protected].
In the evening again the shopkeeper tried, but it remained unsuccessful.
I tried recharge through the internet before and after going to the shopkeeper. This was also not successful. I have already paid Rs 252 to Paytm.com (the web portal for recharge) and paid Rs 252 to the shopkeeper. Paytm apparently has a tie up with various organisations for recharge, I have successfully recharged using this portal earlier. The message that I get form paytm is that Rs 252 is not the correct amt. I tried with Rs 250, again got the same message.

Airtel website does not have an option of ERecharge for people of Pune, though I bought this connection on 24Mar 2013 from Pune itself.

My internet connection is working fine, but the phone calls with the same SIM card, when inserted into phone, also not possible.

The shopkeeper checked with Airtel customer care about the issue, he was told that once the balance MB finish completely, only then the recharge can be successful. Whereas this reply seems ridiculous, as per my knowledge I should recharge before my balance is 50MB. If I do it when MB is less than 50, that balance will get forfeited.

There was no way I could get hold of any customer care rep of Airtel, only recorded voices were there wherever I navigated on my phone.

I feel completely harassed. I need to complete important work on internet.

Thanks,

Nandini Mehta

heloo sir.. i justnow recharged for 100 rs.. but u are charging me unnecessarily like AIRTEL INF .. i already activated my 3G plan before 3 weeks..
but why ?? whats the reason for charging.. your customer care executive says like idiotically like "YOU ONLY ACTIVATED" its irritating me... if you want money means please go and beg somewhere.. don't cheat peoples like this...

i am not satisfied .

My number = [protected]

I want my money... its my rights... otherwise i will go consumer court

Hi,



My name is Soumalya Dutta.




I was a Airtel Postpaid Customer in Bangalore.



My number was: [protected]



The usual bill amount I was used get was around Rs. 1200 . But for OCT/NOV- 2012 airtel sent me a bill of 3500 which is abnormally high and naturally I did not pay .When the Customer Care (from Gurgaon) called up I asked to verify that and need a detailed bill (not just with the total amount but with call details). I had cleared all the billed till that month.



For which I didn't get any reply.



Then after a month airtel disconnected my connection.



Now after 3/4 months Airtel sending me a legal Notice and some guy calling threatening my parents that I have not paid the bill. I never said I won't pay the bill but before that I need enough clarification.

If airtel can't provide that it is not my fault but it is not at all an acceptable way of handling customers.


Regards,
Soumalya

Hi Airtel Customer Care,

I am getting below emails, which are on name of 'Anamol Sharma'. I am not anmol sharma. Please clarify why am i getting such emails. Please correct your records so that i do not get such emails.

Thanks
Vikas



[protected] Forwarded message[protected]
From: <Collections.[protected]@in.airtel.com>
Date: Fri, Apr 19, 2013 at 7:52 PM
Subject: FINAL REMAINDER FOR YOUR AIRTEL LANDLINE NO:-[protected]
To: [protected]@gmail.com
Cc: collections.[protected]@gmail.com



Pre-Litigation Case No. 318217

Date:[protected]

Dear Customer,

This is to inform you that our records shows an amount of Rs. 5264 /- remains unpaid till date on your airtel Landline number [protected] bearing a/c # 16560105 .
We have also initiated mails, reminding you to make the said payment, which you have ignored. Hence the case has been moved to our solicitors and a Lok-Adalath notice has been initiated on 25.04.2013 (Thrusday) at Sitting NO.255, office of Deputy Registrar, Basement, City Civil Court Complex, Behind Cauvery Bhavan, Bangalore. Between 11.30 am to 3.30 pm (Lunch from 2 pm to 3 pm) for amicable settlement of the above mentioned account.
The notice has been dispatched to your billing address. Hence request you to take the notice and appear in the court on the above mentioned date.

For any further clarification, feel free to contact:- Ms SHABANA on [protected]

Please do not reply on this e-mail for further communication, mark a mail to collections.[protected]@gmail.com
please ignore the mail if the payment is made.

Thank you
BHARTI AIRTEL LTD

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.


From: Collections.[protected]@in.airtel.com
Sent:[protected] PM 03:06
To: [protected]@gmail.com
Cc: collections.[protected]@gmail.com
Subject: FINAL REMAINDER FOR YOUR AIRTEL LANDLINE NO:-[protected]


Dear Sir/Madam,

Name: Anmol Sharma

Airtel Account No: 16560105


Regarding non payment of bills towards the above said account for a net
outstanding of Rs. 5264 which is not paid from past few months. This is to
inform you that payment needs to be made before 20/04/13, to avoid further
legal proceeding.

If payment is not made on or before the mentioned date, there will be a
legal letter which will be initiated from Lok-Adalat.

For further clarification, Please feel free to contact Ms SHABANA on
[protected]

Please do not reply on this e-mail, for further communication mark a mail
to collections.[protected]@gmail.com

Please ignore this mail if the payment is made.


Regards
Bharti Airtel Ltd