Airtel Complaints & Reviews

Dear All,

I have requested thrice to get my landline Phone number[protected] to be disconnected but till date the same is not disconnected till date. They harras me every time when i call for the status. The first complaint was logged on 1st Sep 2012 vide request number 21218638 for the disconnection then again on 12 Sep 2012 vide request Number 21809114 but till date the same was not disconnected.

Now when i received the call from your office they said that i asked the executive to retain the service but i have never asked this to do. So get it disconnected at the earliest as i am fed up of this bad service


Dates Complaint Number

1 Sep[protected]

12 Sep[protected]

23 Dec- 26445356

I have raised the disconnection request only due to the reason that my phone is not working properly & after a lot of complaints this does not resolved. I am paying the bill for services which i have not used. Also the phone is used by someone else due to cross connection.

Even after that your executive Tania called me from number [protected] & said me to settle the account for Rs 1500 on 9/2/2013 @ 10.43 am. Even after i have used the services still i agree to pay that amount & she said she will send the executive on 16/2/2013 with NOC but on 16/2/2013 she again called me & said that i have to pay 2300 now. Then when i tell him that earlier you said me that i have to pay Rs 1500 she said that its our company senior person who says that you have to pay RS 2300. When i tell her that i will pay only Rs 1500 as i have not used the connection but still i am paying that then she has used the abusive language & told me that u have to pay that amount otherwise we called each number you called & tell them you are begger & not paying us the amount for the connection used.

Is this the way to deal with the customer. I am using the Idea connection since 2002 & i have not any problem with that company but this is the worst experience that i have with Airtel.

Get it resolved at the earliest

Regards
Amit Sehgal
[protected]

To,
service provider airtel 3g department,
i had purchased a 3g sim before last month,but this month i am getting not good speed,speed is always zero
more time when i use internet,i had complaint airtel customer care so many times but all time they do'nt solve my problem,my complaint no on latest 13th feb was c-3gsp-[protected],
today i am getting a fake massage from airtel that your problem resolved,sir my problem is same as before.
so finly i am giving my experience about airtel 3g provider ,your customer care handling to customer in very bad mannars and i think not satisfied to every customer,
if my problem ia not solved in limited time then i will disttroyed this sim no is-[protected],my mob no -[protected] for resolved problem information

sir ,
i got a call from [protected] saying that he is speaking from airtel head office claiming that i won 25 lakhs........he gave me my sim number which he already knows.......he told me to switch off the mobile and confirm the number.......i checked the number and it was the same.......i dont know how he managed to get that number.......he told me to give my account number and recharge my airtel number with amount of Rs.250 which i refused.........pls look into the matter seriously something seriously is going on .........pls rply asap

dear sir/madam,
today on 17/02/13 i tried to recharge my airtel mobile no. [protected] online using the netbanking option via your order no.
74797282, while the recharge was unsuccessful but the amount of 250 INR was not refunded back to me. This was my very first attempt to online recharge my mobile no.but it has not turned out to be a very good experience. Pls if this site and your service is authentic refund my ammount back into my SBI a/c [protected]. i'll be thankful. Otherwise i've to look out for other options. Hope you understand.
Vibhuvan
[protected]

On 15th January, I had raised a request to cancel the secondary airtel dth connection. I was told that i will be receiving the refund by 25th January. In spite of repeated reminders, the refund has not yet happened.

mahesh

Dear sir/madame,
This is MOHD. GHOUSODDIN a regular user of your airtel broadband cum fixed line bearing no. [protected].As i want to file a complaint regarding your service.
One of your executive named PRIYA ([protected]) who works at Begumpet office c-block 8thfloor gave me a waver of Rs.2000/- from a bill amount of Rs.5000/- as of our request and was reconnected, the disconnected fixed line cum broad band after the payment of Rs.2000/-. After few days it was again disconnected and the another executive called us for the payment of Rs.2000/-( which was wavered). I had informed her about the waver matter, she clarified it and reconnected the broad band cum fixed line.Again now it has been disconnected for the same reason. Is this the way you provide service to the people? You please find it out the permanent solution for this problem by making necessary clarifications and reconnect our service as soon as possible
I hope you will take it serious and make an immediate action.
Thank you.

Dear sir,

My Airtel Mobile NO: [protected]

Today(17th feb-2013) i am activated 5Rs/- int plan for one day (25 MB), but amount detected in main balance.
My Main Bal is 174 Rs/- now 29 Rs/-,

145 /Rs- detected, Pls check

No Response from Airtel Customer Care 121....

M.Madhusudhan
[protected]

Sir,
I am an airtel prepaid user and my number is [protected]. it has happened twice in past 7 days that I get a message from airtel regarding thanks for downloading some wallpaper from their site and I have been charged Rs. 5.0. I am not downloading anything. when I call customer care they respond in a casual way and say it cannot be refunded back.
kindly do the needful.hoping for a quick response.


Thanks

sir,i lost my mobile no.[protected] and i want to close it now and start on new another AIRTEL SIM thank you

I used Airtel Broadband (account Number [protected] and phone number [protected].) for several months in Bangalore.
I was out of station for two months and couldn't able to pay the bill , hence the line disconnected in end of December 2011
After disconnection also they keep on sending bills through my email. In the month of April I got one e-mail from Collections.[protected]@in.airtel.com , Asking me to pay an outstanding amount of Rs. 4908.00
I got one call from customer care asking me to pay whole amount when I told her that I have not used after December as line was disconnected. Finally she told that if I will pay Rs.4000.00 then the matter will settled and I will receive one settlement statement.I paid 4000 through cheque on May 9, 2012 and I got one receipt No.[protected].
I followed up customer care through e-mails and phone calls for settlement statement but I didn't got any reply on that matter

On January 29th I got one call from a number [protected], person claiming that he is lawyer in Delhi District Court saying that there is a case registered against my name in Delhi by Airtel. If I want to close the case then within one hour I have to pay the due amount , I didn't respond to that call again he called me on that day evening and asked if I paid or not if not I have to come to Delhi and pay the penalty of Rs.24000 and/or legal action.

Again on yesterday i.e. 11th Feb I got a call from same number asking to make the payment before 5 pm today , else legal action will be taken against case number 12116/2013 .
Today morning I got call from some other number.[protected] ( Claiming Adv Arjun of Delhi dist. Court) and telling the same thing

Why should I pay more even after I have paid more for unused usage.
Any help with this regard to close this matter would be highly appreciated.
Please advice and help.
Calls/threats such as this causes immense stress to customers.

i regular reacharge to 4 mobile on same time but2 mobile has recharge successfull and my credit card is pay full amount , i meam (4 mobile recharge chargeg)

Hi Team,
I am Priya Tadas,regular user of air-tel and my mobile no. is [protected].
I have faced issue of auto-downloading of Value Pack four times in January month and charges for each downloading was Rs.99. First time I ignore the deduction but when second time it happened I called 121(customer care) and requested to deactivate the value pack as well as to refund the whole amount and they refunded total amount (Rs.99) for second time. After this incidence, the same history repeated for each week in January month but when I called the customer care(after third time reduction) they told me that they couldn't refund the amount although I told them that they had already refunded the amount for second time.
I would like to mention that after 1st deduction I was pretty much careful while using internet on mobile and I am damn sure that I didn't click on any link.
Now I have changed my plan to postpaid but its my right to get my money back as its not a small amount for me. So Team, I request you all please tell me what should I do to refund the cash (viz, Rs. 297).
Please do the needful.

Thanks in advance.

aitel offer sms i am recieved sir.i am recharge the online 69 rubees .but no recieved for offer.i am complaint the 198 toll free number number.complaint id-[protected].no solve problem.my mobile no:[protected].

I took datacard connection 4-5 months back. As per information by company executive and offer document signed am supposed to get Rs150 pm discount on bill amount. For 1st month bill i did not get any -discount and hopefully Dec-12 or late Nov onwards am not using the service. The SIM number is -[protected]H1-WD. When they called me for payment of due amount Rs950, asked customer care to stop the service and credit Rs150 which is due to me. But they did not do and now company is threatening me and asking to pay penalty of roughly Rs2000 extra for service...One month bill due is there which i agree but not more than that...Now company is telling we will inform police and threating me ....due to above dispute i did not pay amount to company....please help me ....

Sir, I took a Airtel prepaid SIM paying Rs.80 1.5 months back...SIM NO-[protected]H2SYS1209. Till now sim is not active after several follow and visiting airtel store, they are proving reason that there is documentation issue, when i asked for returning my money if the sim is not getting active they are saying no. Not even returning my money, wasted lot of time with them but no response....

Customer ID [protected]
Name Prachi Deshmukh

Please note that connection has been surrendered and the set top box, dish, cable, etc. everything has been taken away by the concerned engineers. Inspite of this we are getting reminders from Airtel that the balance is low and recharge is required. No doubt Airtel can act this funny but this is irritating us and causing unnecessary trouble. Daily atleast 8-10 reminder calls are being made by Airtel and an automated tape is being played. Please stop this nuisance and try to understand that we are not at all interested in Airtel.

I am Naren Bhatt and is a corporate customer of Air Tel.

My son owe Ph:[protected] and had old mobile Model. He is subscribed to get daily billing SMS from AIRTEL.
I got him a new instrument on 9/11/2012 - and the internet got activated though not requested for.
I have also internet available on my AIRTEL so we continued the same with a feeling that as the charges shall be Rs 100/ per month.

However the SMS for charges showed sudden increase in his billing charges.
We ignored the 1st message with a view that there might be some mistake.
But in just 2 days and 19 hours (from 9/11/2012 20:31 Hours to 12/11/2012 15:44 Hours the bill charged (split in to 2 different billing cycle) more than Rs . 1500/-.
In 2 days net charges are Rs.1700/- and we do not know when the service was activated?

I continued to pay the bill through net for the voice calls and lodged several complaints from my log ID. I also registered telephone complaints.
I pay all the bills (ON THE SAME day) for this phone, even bill for the month of Jan Feb (Cut off day 12th Feb) was paid on 13th Feb 2013.

Now with penalty and all the charges are Apprx. Rs 1700/-.
From last two days my son’s outgoing calls are stopped.

He is in school and he is unable to contact me often.
I am in deep problem
Please help.

I have a airtel number [protected] which I am currently using on my Samsung Galaxy -I5801 at Jamshedpur.Recently a problem is popping up whenever I travel to Kolkata. My internet doesnot work although I have configured my phone with the required settings.(My internet works properly at Jamshedpur).It creates a lot of problem for me as I need to travel to Kolkata now -and- then.Please help , I need to resolve my problem as soon as possible.

i am sumankumar s/o hariram using ur airtel company's prepaid connection with number [protected] and i want the incoming and outgoing details for last seven days. if possible Please send call detail on my google ID [protected]@gmail.com as early as possible. send me detail. thank you.

I had applied for MNP from my reliance no [protected]. It was my mistake that I chose Airtel. I was give SIM and was asked to Submit my details which was done on 4th feb 2013. I was told that address verification will happen and then the connection will be activated. Address's verification was done by a person by coming to my house and I was told that anytime the connection will be active. after that many times I have called call center and I was told that I have to go to local service center.
Here my journey to most horrible experience began, I have visited 2 times and my wife must have visited 3 times. It is observed that the leader who is supposed to manage keeps you guiding to some counter and then that person to some other counter and like this you keep on moving one counter to another. After wasting of hours almost 2 Hrs every time you are told that go home and it will be started in 24 Hrs...but nothing happens. you may find some intelligent fellow among them who will give his personal no you and assure personalized services, but he will never pick up your phone, one such name is Swapnil in Borivali west Centre.
I found many like me grumbling frustration in this center, but the staff keeps on guiding you to exit door shamelessly.