Airtel Complaints & Reviews

I am a existing consumer of Airtel Broadband. My plan is of 15GB for 1099 per month plus taxes. After i utlize my plan , the speed falls down to 256kbps. Today while speaking to airtel helpline, in between talks, i realized to my amusement , that there is already an existing plan of 15GB for 699 per month. After utlization of the limit, the speed falls to 512kbps. There is no difference in the plan. The new plan is just cheaper. After i asked why my plan was not changed and rates dropped, i was told that its my job to keep a track of it. I should be visiting their websites on regualr basis to find out if the rates are dropped.

I pay Blackberry internet service charge every month and at the end of the month They are asking for Rs. 14,995.70 for internet usage on my mobile bill.

I already clarified the issue with them by calling customer care on 29th December, and they confirmed that there will be no additional internet charges, and on 21st January they have sent me the bill of amount Rs.19875.12

Airtel's have very Poor and BAD customer service at Present in UPW.

This is a discussion on Airtel's poor customer service within the Mobile Services forums, part of the Mobile category;

I had recharged my Airtel number ([protected]) at Fri, Jan 18, 2013 at 8:50 PM from Airtel website for 22 INR.. To get Rs. 22 All STD [protected]@30p/min … as Mentioned on Airtel website…

Kindly Note: there is not anything mentioned about timing limitation on that category 22 Rs Recharge.. There was only Written: Rs. 22 All STD [protected]@30p/min.. While they have mentioned timing terms on 16 INR recharge as: - All Local & STD Mobile Calls - 30p/min (10PM-5PM), between 5PM-10PM as per Base Plan.

After I have conversation with their customer support they said if you want 24 hours working plan for std you can go with 12 INR Topup… this will work 24 hours no any time limitations : -

I have recharged again on: Sat, Jan 19, 2013 at 4:20 PM.. RS 12 - All STD Rs1/3min.Other calls as per tariff…

But the same thing happening again with me on evening 5 to 10 PM if I make any STD calls for 14:30 Minute.. There 11 INR deducted from my main balance…

Also Their customer support team not responding well on this issue.. They always said that sorry sir at present time there is Technical updating on our site so kindly call us after 1 hour…

I Just want to know that this is the AIRTEL the brand WINs the best “Telecom Company AWARD”… what rubbish!

I hope I will get solution on this issue soon… My main concern is this that, my mostly callings are STD... So I want a STD plan which will work for 24 hours.. No any time limitations…

Thanks
Pankaj Giri
Phone : +91-[protected]
Email : pankajgiri.[protected]@gmail.com

i'm using airtel 3G activated sim and my no:[protected].i activated 2GB 3G plan for rs.449.last time i activated the same 3G plan and the speed is good.but now the speed is really worst 5 to 9 kbps which is worse than a 2G speed,6 days has gone and the problem's not fixed yet.
at the same time they have looted the money of rs.898 for two failed transaction during online recharge on 15.1.2013 for rs.449 twice and still no money refund where the transaction id are txn ID:369154 and txn ID:373206.

I am an old customer of Airtel for last 10 years[protected]. Due to long absence from India, I got my this no. closed. Upon my return in October 2012, I asked them if they can give me same no. but customer care people said that I will have to wait since port is not available.

After many calls for almost a month, I got a call from Mr. Sandeep[protected] & [protected]) who suggested to provide similar number[protected]
and sent a field boy to collect Rs 500 and fillup the form. The next day when his boy arrived, I got a call from airtel for giving 41631924 within 2 hours. I told Mr. Sandeep about this and he said its and eye wash. Upon insisting to come back next day, coz I wanted to give time to old no guys, Sandeep advised to give the money to filed boy since he was already at my place. Sandeep told me that he will return the money in case my old connection gets activated. Surprising, old no guys worked diligently and old no started the same afternoon. I informed Sandeep, and his promised to send back the money.
He lied and cheated, in fact he completed and signed the form and forwarded it for new connection. I was shocked to get first paper bill in which there were lots of discrepancies.

Since then nobody is responding, answering.
I have contacted all the concerned Grievances, Appellate, 121, but they have chosen not to read thru my complaints emails and all responses advise me to request for closure of the account thus making me liable to pay 2 bills along with my Rs. 500 adjustments.

I have suffered a loss of Rs. 500
I have received 2 bills
One bill is paper bill with customer's details discrepancies
2nd bill is ebill, where few of the discrepancies have been corrected based on my old no. I never authorized or supplied any information regarding this

I want my Rs. 500 back & wish to have a proper investigation into this episode by Airtel or high managers of Airtel about this Sandeep and lower clerical staff of airtel on how or why they fill up details of the customer and with their sweet trustworthy talks, betray a consumer.

Airtel broadband service
In the month of july(cant remember the date) i activated the Airtel broadband service with Rs999 plan([protected]@2MBPS, post [protected]@256kb/s) for which their agent when visited my house to start the service, took Rs1000 as activation fees + Rs500(god knows for what) on the condition that these Rs500 will be deducted from the monthly rental next time my bill come for the next month. It should be noted that the modem was provided from my side. The agent assured me that not a single penny extra will be charged(if calls are not used) and the bill will be 999-500=499(due to pre payment), and then usual Rs999/month bill will be dispatched for which another agent from the company will come to my house to whom i have to submit the bill payment amount. But as i(came to) know that 'tax' too are added in each bill making monthly bill over Rs1100/mnth approx, i question why was i put into dark the whole time about 'taxes'?? The agent DID NOT tell me once anything about such taxes. Nevertheless apart from this, neither the bill came to my house nor any agent on their behalf(as was proposed by that initial agent) to collect the payment, In the mean time, i (relying solely on a WRITTEN BILL/AGENT to pay my dues) didn't took any initiative to recharge my account(unfortunate mistake on my account) due to which within 48 hours my internet connection was cut-off(i would like to remind the status-Rs1500 from me, 1 month use from their side) and till date(13th dec 2012) i HAVEN'T USED A SINGLE KB OF DATA after de-activation.
Now its been over 3 months when their first executives called me and announced my unpaid bill amounting to over Rs3500!!!!(3 months amount about 3-4 weeks ago). I made him understand the whole situation right from starting till end, and again to another executive, and again to another, and again, and again till i started ignoring their calls(sorry from my side but i was forced too, i can't explain the whole thing to a newbie again and again, i am a university student, i got a college to attend).
Recently some moments before i am writing this again one of their agent called me and i picked it up to resolve it completely(so irritating) and told my whole story again, they say i need to pay the bills, i say DID I USED INTERNET FOR THAT 3 MONTHS??? If internet was deactivated right after the end of 1 month usage, where does this bill arises, and if the bill arises, where is the usage from my side???, Are they expecting the customer to pay the bill for that purpose which he didn't even use(not even knew if he could even use as the service was deactivated). They now say that an email was dispatched to your id(that was my fathers email address) and that you should have known, i don't even open 'my' email account forget about my fathers(sorry from my part again)
Now all i know that its NOT ME whose duping them of any disadvantageous usage, i had already (more than)paid for whatever i used and don't find myself liable to pay any further bill. Although i challenge the co that if they find me that i used atleast 10+10+10GB of data(3 months usage quota for which they are showing me the bill) I AM AND I WILL PAY THE DUE AMMOUNT(which they surely can know and prove whether i have used or not).
I know this is a sticky situation but instead of pestering an innocent customer, one should question the agent which first activated the plan on my system and took Rs1500 from me. The modem is biting dust in my room as i have pledged never to use broadband in my life ever again(use a prepaid one or in my mobile) and so if they want can come and take it away and everything but please DON'T EXPECT THE CUSTOMER TO PAY THE BILL FOR THAT SOURCE WHICH HE HASN'T USED EVEN A BIT.
I thereby announce that i won't pick any of their further calls
Hope they understand the situation and resolve the issue and stop buzzing me for that reason from which neither party can benefit anything.
ThankYou.

To whomsoever it may concern

Today, 23 January 2013, Wednesday, i received a call at 7:41 AM, from an unknown number [protected]. I missed the call and didn't recognize the number. Later i tried calling back, but couldn't get through as i don't have ISD facilities and (Google) found out that the code is Pakistan's. This is concerning as i don't know anyone there.
When later i googled more and found that this is problem faced by many.

I would request you to kindly look into the matter and resolve the issue.

Thanks
Rahul

I have recharge 2G internet pack of Rs 98 on 17 jan 13 and on 22 jan airtel autorenew the same pack by cutting Rs 98 second time.when i ask about my refund they ruddly reply by saying u wil not get your refund.i m really disapointed by airtel response.

Hi,
I am an airtel subscriber (number -- [protected]). From past several days I have been facing a weird problem, whenever I try to recharge my phone with 3g data the transaction is happening but the recharge fails due to some reason, because of this a sum of 900 rupees has been deducted but my phone has not been recharged with the 3g pack. I also tried recharging from the local shops but they also cannot activate the 3g pack on my phone. Apart from this I have another problem, when I am checking 3g balance there is still close to 200 mb data left but the speed has reduced and now I am getting 2g speed which is very unfair. And yes I have tried calling customer care several times but they din't have any solutions and most of the time I ended up waiting on hold which was super annoying. I would like you guys to resolve these problems as soon as possible otherwise I will have to consider switching to some other company.

Here are the transaction details: ( ID:[protected]; ID:839341; ID:427403)

Shourya Harwani

tl;dr; Airtel's incompetence in issuing a new connection to an existing customer

Hi,
I recently moved to Bangalore from Chennai and applied for a new Airtel connection in Bangalore on 02-jan-2013. Being an existing Airtel postpaid customer for the past 4.5 years I was hoping that things would move quickly with Airtel. And they did intially, I got a SIM card and on the same day the verfication call to the local reference person was completed. The Airtel relationship officer claimed that there has been a change in the process and the SIM will get activated only after verifcation was completed but, assured me it will not more that 4 days.

For the next week there was no activity from the verification team. When I inquired with the Airtel relationship officer stationed in my office he conferred with some colleague on the phone and replied that verification had not happened as my mobile was not reachable. He inquired if I had left the city during the duration, which I had not. He said he'll raise an issue and noted down preferred timings for office and home visit.

Two more days pass and still I receive no call from the verification team. I go back to the Airtel relationship officer and we have the same conversation as 2 days ago. This time he has a list of people who are having problems with activation. He remarks that my current mobile number is a Tamil Nadu and dutifully adds a 0 to my mobile number in his tracking sheet. He assures me that he has indeed raised an issue with the verification team and they will be contacting me.

The next day (on 15-jan-2013) I call up the Airtel relationship officer and remind him that I have yet to be contacted by the verification team. At around 12PM I receive a call from a verification executive inquiring directions to my house. Soon after I receive a call from home confirming that the verification executive has indeed reached home correctly. I began having a faint hope that after all the initial delay I might get the number activated.

15-jan-2013 being a friday and the general lethargy one comes to associate with any large service provider I was hoping that the number would get activated by monday. Monday comes and goes without any change in the activation status.

So, today I go back to the Airtel relationship officer to inquire why my connection has not been activated even after successful completion of the verification. The officer surprises me with the information that verfication has been rejected. I press for details and he tells me that the home verfication was successful but, office verification failed as the verification officer (who incidentally is not the same as the one who verfied the home address) tried calling my number and was unable to reach me. I intelligently point out that how the person verifying my home address was able to reach me but, not the person verifying my office. To which he shrugs his shoulders and tells me it is a different team and he is not aware of such details.

So, I asked him if he can ask raise a request to redo the office verification (assuming that one verification was successful so, all he has to do is come to office and meet me on a any weekday as was agreed upon by the Airtel relationship officer). Well, that was not the case and the Airtel relationship officer informed me that the SIM card was useless and I had to apply for a new connection again submitting all documents and photograph again.

All this while the verfication team has been claiming that my number was unreachable I was regularly receiving and making calls. So, I'm mystified how a telecom company's verification team was unable to reach me during that time (incidentally my existing number also happened to be from the same network!!).

I'm really surprised by Airtel's total incompetence in issuing a new connection to an _existing_ customer. Having dealt with the nightmare that is Airtel customer service I do not want to get into a conversation with them anymore.

Regards,
Shyam

PS.
I'm not claiming Airtel customer service is a nightmare without basis. 2/3 months ago I got a call from an Airtel executive informing of a new iPhone-600 plan which they were offering for Rs.300/399 with 3G data included and asked me if I would be interested. I told them I was, and gave my consent to switch from my existing Turbo-249 plan at the end of that billing cycle. At the end of the billing cycle my plan was duly changed but, 3G failed to work. I spent the next 3 days contacting Airtel customer care and technical support about the issue. After spending numerous hours on hold and being disconnected frequently, till one kindly soul in the technical support acknowledged that there was a problem in the 3G rollout for the iPhone-600 plan and allowed me to switch to another plan. I wanted to go back to my original plan but, surprise!! it was no longer available and I had choose another plan. It was classic bait-and-switch executed to perfection. The experience has tempered my approach to Airtel customer care.

PPS.
I actually tried to post to the Airtel complaints page at http://www.airtel.in/airtelpresence but, my tale of woe did not meet their requirements of 300 characters to describe how they can assist me :(

dear sir/mam
i got the suspicious missed call from pakistan on 22/01/2013 at 10.03 p.m from no.[protected]
on my no. [protected]
i thought to inform u about this
thankyou.

I have lost my prepaid airtel sim card no. [protected]. It was taken from pune. i am trying to connect to airtel customer care but call is getting disconnected after selecting option 9 on IVR for talking to customer care executive. I need urgent help. Please consider.

customer executive call me and gave a offer
if i would recharj my airtel digital tv with rs 150 today

i will get 40 days subscription nd from next recharj i hav to pay only rs 110 per month

btt i didnt get any of these service

Dear Sir/ Madam,
I have an airtel no. [protected]. In this number one value added service "ISLAM PORTAL' has been activated. After activation airtel has been deducting Rs.3/- per day. I have been calling airtel customer care since last 20 days and I had talk with customer care Executive, Senior Supervisors and Manager several times to deactivate the service. They assured me that the service would be deactivated but till now I didn't get any result from the airtel and still they are deducting balance for the above mentioned service. Therefore, I request you to kindly take an action why my value added service has not been deactivated after informing them several times.

With regards,

M. Rahman
Umsning, Shillong
Meghalaya
Phone No. [protected]

hello sir/madam


i want to block one number +[protected] this is international call. I am fed up of this number every midnight from dis number disturbed me because of this i hav to switch off the mobile in night and i loss sum calls in morning related to college works. I put dis numb in balck list also but its not working.

so i kindly request you to block this number.


thanks
regards
ramola Gautam my numb ([protected])

My mobile number is [protected]. Till yesterday my mobile balance was Rs. 73/-. Now it is showing zero balance. This amount is debited due to unknown reason. Request you to credit the same.
Earlier I had same issue which gets resolved. Due to this resolution transaction from Aitel customer support my phone call amount is charged as this is being STD call. Request Airtel to Credit the debited amount.

I am a subscriber of Airtel mobile number [protected] belonging to Maharashtra circle.
I have been using this number since last more than 8 years and suddenly Airtel disconnected my number citing reasons that I requested for conversion to prepaid.

I NEVER EVER CALLED CUSTOMER CARE FOR ANY CONVERSION FROM POSTPAID TO PREPAID.THERE IS NO EVIDENCE WITH AIRTEL LIKE NO SIGNED DOCUMENT OR CONVERSATION RECORDING


I am putting fact by fact in the mentioned below points.

1) There was no outstanding payment for this number since it was put on direct debit being charged to my credit card. Hence I am not the defaulter.

2) I was asked to resubmit the documents which I did on 18 December at Airtel Relationship center Telesoft, Sinhagad Road, Pune ,(Contact person:-Rohit [protected]. They issued me SIM card however no activation was done. SIM card number is [protected]HLR4) and Service Request number: 47890505.I was told by Airtel Relationship center Telesoft, next week that they had misplaced the document.

3) I resubmitted the document again on 19th January 2013 for which I did not get any response from Nodal office, Airtel customer care and at Airtel Relationship center Telesoft, Sinhagad Road, Pune.

4) I have exchanged 35 emails with Airtel Nodal office , customer care ,Appellate authority but no corrective action was taken.

5) Tried reaching Nodal office via telephone but there is no way to reach them. The IVR menu are all FALSE (Cheating). There is no option to talk to Nodal officer directly.

6) Got calls from Airtel Delhi office 3 times but they did not take any corrective action.

7) There was no notification by Airtel to me on my registered email ID or my phone regarding any alteration request or my number suspension.

What I want now

1) Restore my number [protected] immediately. Documents are already submitted to Airtel Relationship center Telesoft, Sinhagad Road, Pune ,(Contact person:-Rohit [protected]).
2) Action against Airtel executives responsible for dereliction of duties. They are responsible for my mobile disconnection.
3) Investigation by competent Airtel authority or Maharashtra police for missing my documents. These documents can be misused to get new SIM card which may amount to Terrorist activities.

Ranjeet

call details
hi sir
i want to know the call details(incoming and outgoing) of the Airtel Number: [protected]
on dates of[protected] to[protected] plz kindly send details to [protected]@ymail.com......

I have recharged on my AIRTEL with the amount rs.26/- for access the service 1.2p/2 sec on local calls. rather successful registration, it was charged rs. 1.00/- for each local calls (rs1.00/60sec). I have logged the complaints with helpdesk for 2 times and they have reverted as there is some technical issues at their end. So that the benefit amount will be provided/reverted on my mobile soon. Also the helpdesk person told that the Airtel will be call on 22 Jan 2013 for confirmations (after 2 days) on complaint logging on 20 Jan 2013 (at 11:00 am (ref no:[protected]) and 7:51 pm (ref no:[protected]).
I have recieved the 2 messages on today (22 Jan 2013) as saying "Request no issue has been resolved. We tried Contacting you and were not able to contact you."
Still the wrongly deducted money still not recieved/recovered on my account. It was rs 91.00 while services has been registered and now only rs.12/- pending in my account. I had not much calls made from my no from last 2 days (max 25 to 30 calls made in last 2 days).
Could anyone please suggest why that much amount deducated from my account and what about the refund amount?

Waiting for proper revert from your end.

Regards,
Sachin Kadam
[protected]

TO WHOMSOEVER IT MAY CONCERN

yesterday ,21 Jan 2013, Monday at 05.09 receieved a call from [protected] & [protected] It came to my knowledge that call is from pakistan. Although i missed the call, but i am concerned about how did the calling person got my number. I would appreciate it if you would kindly look into this matter.


With Regards

shekhar
[protected]