Airtel Complaints & Reviews

I have been using the same airtel prepaid sim card for about seven years now, but last 3 months have been disasters for me, in the name of balance thefts, wrong booster offers, once sms booster for 30 days is paid for and activated, gets deactivated in seven days time. customer care cant be reached for some reason. im hating it now.

My Name is P.Elumalai, I am having Airtel prepaid mobile#[protected]. I have activated GPRS long back & the same is not working properly for me.
I tried to reach customer care many times. But, the IVR options are worst & they r not responding to me. My call getting disconnected from customercare before they answering me.
But, my money was deducting frequently , But i am not using the services.
Please take this complaint as priority & respond to me ASAP.

Sorry to report about a disaster in service by Airtel.
We have been using a landline with broadband in Gurgaon since last one year[protected].
When we approached 121 on 22 Jan 2013 for disconnection on 29 Jan 2013, we were told that we will get a call back within 2 hours (Ref No[protected]. No calls so far
When we reported in airtel website, we got acknowledgement LB[protected] dated 22 Jan saying that they will get back within two working days. It is already 5 days & still no reponse.
It is rather unfortunate that such a big player like Airtel cares very little for individual customers.
Overall, it has been a very painful experience for a simple disconnection of service.

Our landline & broadband suddenly out of service since this morning 27 Jan 2013. NO CLUE ON WHAT IS GOING ON. There are no calls, no response & possibly no procedure for disconnection of service. Customers of airtel definitely deserves something better!

Very disappointing and frustrating to interface with Airtel.

Sir,
I Have Some Issue With Monthly Salary Iam Allready Working With Airtel
My OLMS ID A1489300 Quali- 10+2 Through JK Bose + Diploma In Computer software,Hardware+Networking. My Monthly Salary Rs5000 Only .
Login Hours Per Day 8 To 9 Hours
AHT - 1.57
CQ Score 85%+
Unique 95%+
what is Actual Salary Per Month Please Clear It ?

Regards,
Javaid Akbar Mughal
CSR Prepaid
[protected], [protected]
javaid.[protected]@yahoo.com

Airtel prepaid Online recharge Transaction error but money deducted.
I have recharged prepaid number, online on airtel.in but it show transaction error but my money had deducted..
my number is :[protected]
and recharged for 149 prepaid internet plan.
my transction detail is:

27-Jan[protected]Jan-2013) TO TRANSFER
INB Airtel AIRTEL_RECHARGE Paym MSBI[protected]IGF7194919 TRANSFER TO [protected] BILLDESK TRANSACTION A 149.00
27-Jan[protected]Jan-2013) TO TRANSFER
INB Airtel AIRTEL_RECHARGE Paym MSBI[protected]IGF7192521 TRANSFER TO [protected] BILLDESK TRANSACTION A 149.00

Around 2 years ago I purchased my WIFI Modem from AIRTEL, When I had bought the modem the person had told me that the modem was insured till I was a continuing customer with AIRTEL and that any problem pertaining to the modem (REPAIR OR REPLACEMENT) will be handled by AIRTEL.

Now apparently sometime in 2011 the changed their policy that my modem is only insured for 1 years from the date of purchase. Can they just change the policy like that without my approval ?
They are not even ready to provide me with the Policy to go over it. . .

They are offering me a list of centers to get my modem repaired BUT WHY SHOULD I BEAR THE COST ? The changes in Policy cannot be applicable to me, they have to remain as per the time the Modem was bought.

That Policy was the only reason I had bought the modem from AIRTEL else there are a lot of options out there. Now they are not wanting to take any responsibility.

One more thing apparently this MODEM (450TC1) has this common defect, as in its quite a normal that the WLAN light stops completely indicating a problem. I mean the repair guy just asked me the model number and asked me if the light was on or off and when I said OFF he said that that it was a common sight.

Hello Prabhu (Airtel team),

The bill amount for the month of Nov 2012 is paid already.
I have registered so many complaints since 23/Nov/2012 for non-working of the connection and no one has turned back to solve the issue. I have also sent many mails and complaints which is of no use.
Even the internet was not working since 23/11/2012, i paid the bill till 5/Dec/2012 which includes no usage of internet for 12 days which Airtel should refund me.
So by 27/11/2012 i have requested to cancel the connection which Airtel has not taken any action.

Also

1. No one came to rectify the issue after my complaint 23/11/2012.
2. I have not got any letter / mail for any reminder like this email earlier. (This is not re-iterated reminder for the payment. This is the first mail i got after i sent several mails of Airtel disconnection.)
3. I would like to face this issue legally with all my mail proof / complaint numbers that has been sent to Airtel customer care since 23/11/2012 and proceed further for compensation if needed.
4. You can always request for the mail proofs / complaint numbers which i have sent to customer care since 23/11/2012.

Thanks,
Sashi N

To

.,Navarajan,Sashikumar,.
#C2/23,jayabharath appartment.6th main road,mugappair eri scheme,near banyanan,600037,.



Dear Sir / Madam





RE: OUTSTANDING DUES ON YOUR AIRTEL [protected]


You have been our valued customer and it was a pleasure serving you on our network. It would be a great pleasure restoring our association once again by way of this communication.


This is in furtherance to our various repeated attempts to persuade you to clear the outstanding dues for your Airtel Telemedia Subscription 14829491 bearing [protected]. It is reiterated that the total outstanding amount as on date in your account is Rs.1460.[protected]/-


Please treat this letter as a final reminder and we would again request you to kindly make the payment of the total outstanding amount within Seven days of the receipt of this letter.

In case of any clarification, we would request to contact [protected] / [protected].In addition to the above you are also requested to WALK-IN to our Airtel office between 10 A.M – 6 P.M on any working day, for resolution of the outstanding amount accruing in your account and as well as for payment collections.




It is reiterated that please treat this letter as the last intimation before initiating normal collection proceedings for recovery of outstanding dues, as per due process of Law. In case you have already made the requisite payment, please provide us copy of the receipt or any supporting document, and ignore the contents thereof.







Yours faithfully,
For Bharti Airtel Limited

Respected sir,

I want to know the details of the incoming and outgoing calls of the no [protected] from the month of Nov-2012 to Jan-2013 and as well as i want for every month.Pls I request you to sent the details to the e-mail id [protected]@gmail.com. If you do this help I'L BE THANKFUL TO YOU SIR.

I tried to recharge my Airtel no [protected] through ICICI debit card from icici website for Rs.250 on 26th Jan 2013. The money got deducted instantly showing the payment was successful. But i didn't receive any message on my mobile and no value for the payment (Rs.250) i made. I tried several times to contact Airtel customer care, but not able to reach.
Please initiate necessary action to refund my amount back.

Details of the transaction made is given below. Kindly do the needful.

Payment Id [protected]
Amount (Rs) INR 250.00
Date of Payment 26/01/2013
Payment Status Success
Payment Remarks 0114

Regards,
Jose Thomas Painumkal
([protected]@gmail.com)

Dear Sir,

Airtel is deducting money for activation o[censored]nnecessary services without prior notice/sms to the customers. This is a really fraud business and scam doing by airtel. And when we request the money refund customer care people are not responding properly and abruptly ending the phone call sometimes.Please take severe action against this kind of stupid trics played by airtel.

Thank you

Yesterday i recived the following mssg from Airtel,
"You have been renewed for BOLLYWOOD GOSSIP subscription service from Airtel.You have been charged Rs.5.0"

And thus my Rs.5.0 was stolen by Airtel.
I don't know when I activated and they informed me about renewal of this service!!??!?

It was all without my cofirmation.

plz deactivate this servive ....!!

And if possible refund my money !!! :'

My mobile no.[protected]

MY MOBILE NUMBER[protected]
Airtel deduct the money for i am not using contents.
Freeqvently from last one month 12th jan 5rs for sleezy babes
22nd jan value plus pck 99rs
25th jan hottie naughty 99rs
26th jan multicontent store -5 for 5rs (rupees)
But i am not use and not subsribe these pack but they are charged me .customer care is not responding.
Please raise this problem and solve my problam
MY MOBILE NUMBER [protected]
THANK YOU TO CONSUMER FORUM TEAM

Dear sir,


I want the address, name and total information about this number: [protected]...send to my email amit.[protected]@gmail.com

sir, last 1month i face problem with my set top box it always show bad weather condition...n there is no signal..when i call air-tel customer care there is no response that's why i use online complaint sir please help as soon as possible...

sir . my airtel mobile no. [protected] . airtel sand me a sms on date 24.01.13. use unlimited internet on rc 98. time 10.51. i have recharge 98 on date .but internet 650 mb give by airtel. halp me if you. thanks

I have 3G dongle for airtel (No: [protected] Acct No: [protected]). I
have activated the RS. 450 (2GB) plan and got it changed to Rs. 645
(3GB). My bill for last month was Rs.1579.39. There are several things
that made me mad about your service not even a month into activating
it.

1. My number took ages to get activated when it did suddenly my phone
got changed without notice which delayed activation for 2 more days.

2. The sales man told me that i can change my plan any time in between
the month and when i did change the guy at the counter says i will be
billed on prorate basis which doesnot know how it works( except for
the name of it ) and does know how much of free GB i used.

3. No one ( your call center, at the service counter, sales man) have
any idea regarding how much my bill would be if i use it excess the
offered plan.

4. My number got deactivated and is still the case until now without any notice.

5. Finally i cannt reach you because i dont have a airtel number. ( I
called up atleast 10 times from other network everytime to land in
prepaid service center).

6. I got a call in office time to pay the money in 5 minutes to get my
account acivated. ( A lady told a guy will come and pick up the money
in 5 minutes time, when i told iam in office she replies the same "I
am in office too")

Now can any one take the pain of explaining me the bill or atleast
send the bill to me ( I didnt receive the bill yet). If it is only the
money you care about tell me when i need to pay ( as it is i am struck
with you guys buying the dongle). I think i have until 31st to pay the
bill.

Dont cheat customers explain that you need airtel number to get the
dongle and please explain the terms before the sale.

I never excepted this kind of service from Airtel atleast.

Chandra Sekhar A

Dear Sir, I have a very big problem with bharti airtel. they are charging unfair amount every time in my bill. Every time they are charging amount by fake methods after that they will feel sorry and will give us discount in bill. I have four airtel postpaid mobile numbers. out of four, two have been ported to other operator. Now problem is that i have a number [protected] is under a cug plan Rs 100 rental. In which they are providing 500 local minutes & 200 Sms. both of the scheme mentioned above are not exceeded than limit. I have rs 98 internet plan and in this plan i have used only 600MB out of 1GB. So according to the plan my bill should be 100+98+service taxes. But they have charged me Rs 902. In actual they charged me Rs 990. Rs 88 is paid advance in last bill. In every bill i have faced these problems & due to this i have ported two of my numbers. I am also planning to port my other two numbers. And also i am planning to fire a case against bharti airtel for doing thses types o[censored]nfai things and also for wasting my time, disturbing me mentally. So i request you to look upon my case & resolve it.

Thanks & Regards,
Pankaj Rohal
[protected]

I own a postpaid mobile connection provided by airtel mobiles.
My bill cycle is 23rd of jan and i decided to change my bill plan from this date only.
My request is to convert my postpaid mobile plan to Infosys corporate plan I37 CUG 199 PLAN MH.
Now I do not understand one thing that what is the relation between changing the plan and the bill payment.
Please note that all my bills are paid before due date.
when i tried to escalate the issue my calling the customer care, I was barred from connecting to the customer care agent?
in reply to my mails, they always provide ambigious answers and not resolving my issue.
I did not expect such kind of response from a reputed organisation. It's simple frustrating and i am into a mental stress from past 2 days due to this.
The response on mails show the abmigious mails provided my the organisation in response to my issue.

Dear Sir,

I have taken the Air Tel post paid plan 5 months back. It was totally difference commitment from the agency
when i took plan. Now its already 5 months passed and the bill amount is very much high equivalent to my prepaid uses. I have already told to the agency to deactivate my postpaid connection and activate my prepaid number. But there is no response from their side. So looking to the current scenario i am unable to keep the postpaid plan for longtime. So I request you to consider my application and give them instruction to deactivate my post paid plan and activate my prepaid number with immediate effect and also please transfer my security deposit amount of Rs.300 to my prepaid balance after deduction of your bill amount.
Please do the needful.
Thanks and Regards


Anjan Kumar Rout
Mobile number: [protected]
AIRTEL POST PAID PLAN

I hope a necessary action/solution will be provided with regards to my complain posted here in your website.

I have complaining Airtel customer care and made several mail complaints to nodal authorities to regarding the same. often i used face network issue in my mobile whenever i make calls i used to get disconnected. Frequent call drops. My office is situated in the heart of the city. and there is no proper network. If i raise a mail complaint then the only reply i get is we will revert with in 72 working hours. and they call once if not reachable or if not answered (may be we might held up in work) then not response thats all closed.

They have become worst in service now and customer care is also one of the worst service.