Airtel Complaints & Reviews

The worst, I mean the worst service provider ever..and this is I think 100th time im stating the reasin to others...The issue was I had made excess payment through online mode(payed twice the bill amount due to some technical error)the payment was done online two months back,,from then on I have witnessed the terrible customer service who r not meant to receive the call but to receive and disconnect inbetween.and every time a call back will be assigned by the cust exec and which I never received a call till now....I have the call recordings of some calls wen it was disconnected..please help me or atleast help the society from so called a illegitimate and fraud company...
I am from bangalore
[protected]@gmail.com
[protected]

Hello Sir,

I have taken Airtel prepaid sim card 7th Jan, 2013 . I have submitted all my proofs i.e., my Passport copy as proof, Passport size Photo but still it was not activated. When i enquire with retailer, he says that he had submitted all my proofs to Airtel and the activation is pending from Airtel side. As i have to attend the interviews i am facing lot of problems without having sim card activation(could not get interview calls to attend interviews). I dont know why my sim card was not activated might be negligance of Airtel since it is having lot of customers now or i dont know what. I was very much disappointed by Airtel service. If i have known this earlier i would have taken some other simcard instead of airtel.
If anybody there in Airtel services who can understand my problem and help me in solving my problem can respond me back please.

My prepaid Number: [protected](Not still activated)
City: Chennai
State: Tamil Nadu
Airtel sim card Retailer number: [protected]

Regards,
Sarath

Today 17/1/2012 i got a missed call 1st and then there was continuous call at 8:04pm IST, after checking with the area code and all, its seems that number is from Pakistan. I did not answer that call though. But still after reading all the comments, i am worried now.
Please help me with this issue.

Thanks and Regards
Aasia Daruwala

Sir, I have a Airtel Prepaid SIM which I am using for more than 2 years. From past 1 year, when I try to make an outgoing call to some specific Mobile Phone Numbers belonging to my friends, call does not connect and I hear a pre-recorded message - "you are not allowed to call on this number". I have asked my friends to check with their service providers and their service providers have confirmed that there is no issue on their mobile...

SMS Junction, Full track IP player, Romance alerts are unnecessarily activated on my number although i have not requested. Airtel is deductuing money from my prepaid account unnecessary. Customare Care not talking proprly & after that not picking calls from my number. This is very embrassing. Also note that this is not happening first time with me, they have done this so many times. Please help me out to get may mobile account balance back.

Regards,
Mayur

Before porting i called to airtel MNP helpline number [protected] to know call rates and sms. Customer care executive told me that call rates will be 1p/2sec and daily first 100 are free.So I am ported in to airtel on[protected],but now i am charging 50 paise per sms....

I made an online recharge of Rs.102. on Fri, Dec 21, 2012 at 7:55 AM but the transaction failed due to some technical reason. (Transaction ID - 368262). But my money not refunded yet. I called customer care for two times both of the time they told me to wait and they will cut the call. After that i was blocked from making call to customer care. Its closer to a month but money not refunded.

Kindly look into this.

Regards,
Saravanan K

sir
on 15 jan my 75 rs deduct ...from my accnt... no proper answer from cstmr care .... this is the 3 time i m losing my balns without any reason ... so plz add my 75 rs to my account... i will b thank full to u......
my complain no...CBDWP[protected]

iam getting unwanted messages from this no. [protected] i want to know who is using this num..... pls help

I have purchased airtel Top-Up Recharge of Rs. 30/- while scratching it, i have lost some digits of its pin number, please send me its recharge pin or recharge my mobile number, i am sending you details of top-up card.

Serial No:[protected]

Secret Pin:6174 ***[protected]

My Mobile No:[protected]

I had a pre paid number from 2008 April. I had shifted to chennai from July 2012 for a year but since this number was widely distributed i kept it active in a dual sim phone as a second number. out of blue my phone number was inactivated in December 2012 and now it has been given to another person. please tell me can i lodge a complain against Airtel and also how do i get my number back

Avoid Yelahanka New town Airtel Office. The customer service at Yelahanka New Town office is really poor and they are pathetic. They don;t care about customers. There are two girls working there and the other employees are always busy talking to them. They don't care about customers infact they even told me to switch to a different provider. Airtel also did not bother when I complained to them.It seems Airtel has got enough business and does not want any more business so it is better to switch to vodaphone or someone else who treat you much better.

i have given a letter for closing my broad band connection on september.3 2012, and also paid the respective bill for that bill period. they haven't give any receipt for the complaint, and now i am receiving the bill for every month till now. what should i do

I AM 72 YEAR OLD WIDOW AND VERY ILL. I HAD BROADBAND CONNECTION WHICH ON MY REQUEST WAS DISCONNECTED ON 16TH APRIL 2012. I HAD LEFT A SIGHNED CHECK BOOK WITH MY FRIEND TO PAY MY BILLS BEFORE I LEFT FOR USA FOR TREATMENT.
THE BILL OF AUGUST 2012 WAS PAID AND BY MISTAKE BILL OF SEPTEMBER 2012 WAS ALSO PAID THOUGH THERE WAS NO INTERNET SERVICES. SINCE THEN BILLS ARE BEING SENT WITHOUT ANY SERVICES.MY FRIEND WHO HAS MY CELL PHONE IS BEING HARRASSED CONTIUOUSLY AND SOME MEN ARE BEING SENT TO MY RESIDENCE AND MY CARE TAKER IS BEING HARRASSED.TO PAY THE FALSE BILLS AND TO HAND OVER THE COMPUTER.
I FAIL TO UNDERSTAND WHY SUCH A BIG COMPANY IS NOT GIVING SERVICES AND YET HARRASSING A SICK SENIOR CITIZEN.
KINDLY INQUIRE HOW MUCH INTERNET WAS USED AFTER 15TH AUGUST 2012 AS I HAD CHECKED THAT INTERNET CONNECTION WAS DISCONECTED BEFORE I LEFT INDIA.

some one activated call diverts and diverted their calls to my number.I called AIRTEL but they said they don't have any options in their side regarding this.Now where the heck i need to complaint.really worst mobile service providers.

By activating unwanted service, the company is deducting amount from the balance.
and the customer care service is also not responding.

Not transferring the call to customer care executive.

I had an AIRTEL connection[protected] which I had taken in 2009 in Indira Nagar. In November 2011, I had shifted my house to Kaggadasapura. Air tel officials were asking for too many documentation and hence I decided to disconnect the connection. I made the final settlement in January 2012 and there was no further bill generated thereafter. In the month of September 2012, I suddenly started getting SMS for bill payment on this account. Despite several communication with Air tel officers (via phone and in person) this issue is not getting resolved. I am getting calls everyday from Air tel w.r.t this and there is no conclusion. This is extremely frustrating. First of they are billing me for a period when I am not using the phone (I have shifted from the location and this is a landline - there is no way I can use this) and on top of that they are not resolving the issue.

I just want this connection to be closed, Instead Air tel is abusing me by calling me everyday. After one minute of the conversation, they cut the call and will call at the same time next day. This just keeps repeating.

my self Prabhat kumar. my prepaid airtel no. is [protected]. my balance 100 rs. deduct on[protected] without my information or without i do any no. dialled.

Can any one suggest on this issues. Please let me know what I can do further ?

Reg / Anand
Bangalore
India
[protected]@gmail.com
[protected]



[protected] Forwarded message --------
From: Anand <[protected]@gmail.com>
Date: Wed, Dec 12, 2012 at 7:04 PM
Subject: Re: REQUEST TO DISCONNECT THE NET CONNECTION. AIRTEL NUMBER : [protected]. [|BAL|Qrc211121210121612557473|]
To: [protected]@in.airtel.com


Hi Namaste,

Please note every time I can't explain the same fanda to each and every executives. Yes, I have used Airtel service up to certain extent of time and I have paid for that, Since I had to move to different location, I had informed, to many of your executives to stop generating bills automatically, I had given them clear picture, that I will move to different location and then once I get the current address proof, I will provide it to you and then I will have connection back.Lot of conversation went through.

Since, then I havent used the connection nor lived in that location. Even though bill gets generated automatically then its not my problem.I have informed Airtel that I am not using the connection nor living in that location.


Madam, Airtell must have some solution for the automatic bill generation. Especially for the situations like mine. If Airtell had done that process, then I might have been Airtell customer for ever. Also, I might have reffered to may of my friends and relatives.


Sorry madam, I cant pay for which I haven't used. Even though intimating you guys.

I am a website designer, I need some service, throughout of my life.

At present, I am not happy from your service. Let see in future :) Thanks for the following message :

[ We cherish your association with us and look forward to being of service again, should you wish to join the airtel family again in future. ]

Thank you

Reg / Anand


On Tue, Dec 11, 2012 at 1:58 PM, <[protected]@in.airtel.com> wrote:

Namaste Anand,

You wrote in on[protected], concern regarding billing for your airtel fixedline [protected].

Your airtel services have been stopped on[protected]. Your Reference number is 23795370.

Please note the current pending amount is Rs. 3922.71/- (Rs. 67.37/- for bill dated[protected], Rs. 997.76/- for bill dated[protected], Rs. 997.76/- for bill dated[protected], Rs. 997.76/- for bill dated[protected], Rs. 688.29/- for bill dated[protected] and Rs. 173.77/- for the final bill dated[protected]. Hence bill got generated correctly.

There is no security deposit amount in your account for refund.

We cherish your association with us and look forward to being of service again, should you wish to join the airtel family again in future.

airtel appreciates your business and always welcomes your suggestions.


Warm Regards,
customer care
bharti airtel limited.
58386975
www.airtel.in/f1

Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
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[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 11/12/2012 10:57:56 AM
Subject: Re: REQUEST TO DISCONNECT THE NET CONNECTION. AIRTEL NUMBER : [protected]. [|BAL|Qrc217101218100811504928|]

Hi ,

My line has bee disconnected, long back but till today I am getting call from
your executives.


Today @ 10.35 am I got a call from [protected] a lady executive spoke with
me, regarding Airtel broadband bill payment.I am absolutely not happy the way
she spoke with me, and she said "we will send legal notice". I am not scared of
it, instead I welcome and if she send legal notice, I will go for consumer
court. You people can check all the voice records of mine, there you will get,
what ever I have spoken with all your executives.

I am going to stop prepaid, post paid, what ever Airtel services are.

Thank you

Reg / Anand


I thought Airtel is a best network service providers and hope so.....





On Fri, Oct 19, 2012 at 6:03 PM, <[protected]@in.airtel.com> wrote:
Namaste Sadanand K,

You wrote in on[protected] regarding the delay in cancellation of your airtel
fixedline [protected].

We regret the delay in responding to your mail.

airtel regrets the inconvenience you have experienced.

We have registered your complaint. Your Reference number is 23621854. Our team
will contact you by 23-OCT-2012 03:30 PM with an update on the same.

airtel appreciates your business and always welcomes your suggestions/feedback.


Warm Regards,
Imitiaz Savanur
customer care executive
bharti airtel limited.
My airtel app - your world of airtel on the go. The easiest way to manage your
mobile, broadband & digital TV accounts from anywhere. Download free, click
www.airtel.in/myairtel (data charges apply).


Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=EB2C57A0D93B
5EBEC6C93A434F4EBFC2CC385ABBC020AA3E41434C4F47484B4DB3D63F5FA6E62E51B9DD266997&a...⇄
efno=Qrc217101218100811504928



[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 17/10/2012 06:39:48 PM
Subject: Request to disconnect the net connection. Airtel number : [protected].

Dear Sir, Madam,

With reference to above subject, I request you to disconnect the net connection
and please please stop e-bill generation towards Airtel number : [protected].

4 month back I have relocate to some other place and I have intimated to many
of your executives, who ever used to call me each and every day. I had told
them to disconnect the connection and not to raise any bill , until I provide
you the new location address details and documents. Yes, I had accepted for the
new plan too, once I moved and settled in the new location after getting air
tel connection over there. But, I used to get e-bill generated copies to my
e-mail id as well as telephone calls from many executives from your customer
care.
.

So many time I have informed your executives to stop generating e - bill , but
they didn`t.

Upon request from one of your executive , today I had been to Air tell office
near 3rd block , they refused to take written request letter nor any
application format towards cancellation or disconnect Airtel number :
[protected].

They said to send e-mail or to call 121 and raise the request.


I think 121 is completely useless.


I have paid Rs.1600/- what ever I have used, I have paid for it and



On Tue, Jan 8, 2013 at 6:26 PM, <collections.[protected]@in.airtel.com> wrote:


Dear Sir/Madam,

Name: SADANANDA K

Airtel Del No: [protected]

Account No: [protected]


This is regarding non payment of bills towards the above said account for a net outstanding of Rs.3923 which is not paid from past few months. This is to inform you that payment needs to be made on or before 15/01/13, to avoid further legal proceeding.

If payment is not made on or before the mentioned date, there will be a legal letter which will be initiated from Lok-Adalat.

For further clarification, Please feel free to contactGayathri-[protected]X

Please do not reply on this e-mail, for further communication mark a mail to
airtel.[protected]@gmail.com

Please ignore this mail if the payment is made.

Regards
Bharti Airtel Ltd

Initially my broadband plan was 10GB FUP, 2mbps/256kbks for Rs 799 per month. I spoke to customer care to get a better plan. The customer care representative shared me the details of a plan having 30GB FUP, 2mbps/512kbps for Rs 999 per month. I asked him to take the request for change of plan. Today I received a message saying that my plan has been changed and it is having 9GB FUP, 2mbps/256kbps. So basically they reduced 1GB from FUP and increased the rental Rs 100.

Now customer care representative is saying that they do not have such plans. The plan was for Mumbai and NOT for Pune. I asked them to file a complaint, but they did not do that. Please let me know what to do.