Airtel Complaints & Reviews

Hi,

Faulty bill which include some advance for 3G services (h 4 yearly adv rental 5gb 3g gprs free, 3p/10kb(after 5gb, 100% [protected]@80kbps)@840 13" i.e. Rs. 8400.00 + Taxes.)

Which is not requested by me or not informed to me in advance for verification. Now, my services are barred due to crossed the credit limit from 12th Jan'13 morning. I have talked to Customer care Service executive on 11th Jan'13 for wrong billing & 12th Jan'13 for barred outgoing & he confirmed to activate the outgoing & bill correction within 48hours but no action taken.

Vishal Sharma
[protected] Airtel Prepaid
i was wrongly and incompletely informed by an female associate on 10th of january when first time i contact with your custmer care.Actually i was going to take a recharge for GPRS plan so i was not exact aware about the plans in punjab airtel prepaid.i call to custmer care centre and my call connects at Jammu centre at airtel prepaid(Punjab).an associate inform me the plan of rs 149 unlimited GPRS and inform me that you can recharge your account and you will get unlimited data.i recaharged with rs149 at[protected] at 11:21 AM but i got 700 local A2A minutes instead of Data which was not required so i call again regarding inconvinience to me and complaints regarding misleading information given to me by the agent and demands for waiver but they simply denied for this.Then after i regularly call to Custmer care regarding my problem but they simply denied and did not give me resolution.from that date i call daily at centre related to my same issue.i think i had call in custmer care about 30 times during this 30 agents,about 20 seniors(KNE'S) ,5 teamleaders such as Mohit Walia(JAMMU),NAUSHAD AHMAD(JAMMU) and GURPREET SINGH(CHANDIGARH),,,and even i had talked to Manager of JAMMU Airtel centre..but not a single person give me resolution to my satisfaction..and every time they commit me call back but i did not get a single call back from their end till now.last day at monday i speak to Mr. GURPREET SINGH (TEAM LEADER) and they listen my call in which misleading information was given to me and give me resolution and feel sorry as well as compulsate with me for waiver of rs100 and inform me that waiver will be passed with in 4 hours of rs 100.but as per their commitment rs100 waiver did not passed to me till now.and today i call to know the status then i speak to team leader at JAMMU center and they directly refuse that no such request for waiver is processed till now,so kindly take solid action against this and pass my waiver of rs 100 as per commitment as soon as possible and one more thing i reuest that all my calls taken by associates from date 10th january to 15th january should be listen because minimum 15 times i have called at centre are disconnected by agent end even by seniur associaes also and take solid action against them so that your process can be better otherwise these associates can be cause a big loss for airtel.thanks.

my name maninder singh i have an complaint regarding airtel mobile bills. i have an
billing issue for the last 2 months they r not solving my complaint regarding my bills
they have cut my phone. and making monopaly regarding bill.
they r saving that i have to the amount what ever they create in bill.
i have send many mails to them but not any actual solution given by them
maninder singh
[protected]

alternate contact no [protected]
ms.maninder.[protected]@gmail.com

at my home no air tel network & cant talk whenever I am at home

Dear Sir

Please take action ASAP on my complaint.
Since last month I am not getting your Air tel service network fro my hand phone-[protected].
I have call many times to air tel customer care service, but problem not yet resolved.
So, kindly some look in to net work issue & try to get it resolve as soon as possible.

Regards
Sandip Sonone
[protected]
[protected]

Hello,

I given a request for Port In to Airtel which has been happened successfully on Sunday 13 Jan 12 at around 1 AM. I was very happy at I got good service but next day on Sunday morning at around 10 am when I tried to call STD number I got to know that on my connection STD and ISD facility hasn't activated. Then I called Airtel Customer Care number (121) at around 11:30 am (not sure exact time) then call center executive told me that this will take 4 hrs to activate STD and Basic ISD services. When I checked in the evening still it hasn't activated and then again I called to Airtel customer care on 121 and I got same answer. I wait for whole night and then on Monday 14 Jan 13 at around 10:45 am and submitted change request form at Airtel Gallary in Aundh Pune branch as while port in Airtel has done typo error in my first name instead of Shashank they have entered my name as Sushant hence for this also I need to go and submit a new form and also valid proof along with which is really a stupid thing as already I given all the required documents while taking the connection at the time also I told them to activate STD and ISD services and then they told it will take 4 hrs.

I raised a SR[protected] also from My Airtel site. Today (14 Jan 12) around 1 pm I got the message as your STD and National Roaming services activated but it hasn't and then again I called customer care on 198 and I got to know that there is some site up gradation is going on so kindly contact after 2 hrs when I called in the evening around 7:15 pm on 198 the customer service has told me since your ISD service hasn't activated your STD is also not working once we activate your ISD service automatically STD service will be activated. Now at 9:15 I got the message from AZ-AIRCCM saying that your ISD services has been activated.

But still neither I am able to do STD nor ISD. Don't know whom to told and whom should I contact. Basically I have taken a plan STD 399 Plan in which I am getting free 500 local and 500 STD min free so it's common sense that if any customer is taking STD plan so the concern person is more need a STD call more over the basic part is the STD and National Roaming should be a default facility which should be come with activation. For ISD, I can understand there is special activation required.

Hope I will get proper help and my issue gets resolved.

On my transfer from Pune to Chennai, I have been requesting the customer care to re-install my connection since 12.12.2012, but in vain. Every time they note my request and assure me sending engineer with in 8 hours to resolve my complaint. I had a talk with their Team Leader (reportedly) on three occasions on this matter.(Namely Sh.Bhaivab, Sh.Nitin & Sh.Nikhil) but my complain is still persisting. I have at-least made complaint for 16 times on this issue. Since I use the services prepaid, I am at loss for every moment delay.

Is there anybody in the service providing company who will respond on my complaint and resolute.

Priyabrata
ID No.[protected]

My balance was Rs 150,within two days become rs 109.I hardly called those two days except two /three local numbers.Enquiring my last 5 transaction,found Rs 17 has been deducted on VAS.By calling customer care told me someone has mistakenly recharge on your account,and we just deducted from your account.They are fooling me.Purely false.Disgusted....

I hope ,i will get my money back through this forum.I want all my previous transactions to be thoroughly checked.



Prasannajit Mishra

I got tel mobile pre-paid recharged from airtel outlet for Rs 350/-. They refuse to give me the BILL and say this is Airtel policy. How do I show the expenses in my I Tax returns? They (Mr Pavan is very rude.).
brgds
arun gulati
[protected]

I want to deactivate internet on mobile no
[protected]. I tried to call customer care but dint get any help.
I want port it really

My Account No-[protected], is with Airtel Digital TV and am user for the alst 3+ years.

I am not using the service for the last 3 months and because of this reason I am getting at least 5-6 unwanted/pathetic auto generated calls from customer care.

Customer care is not taking care after several requests.

Please take this requset on priority basis and make sure that such unsolicated auto generated call should not reach me.
It's purely my wish whether to continue or not with the service and don't require multiple similar calls through out the day.

Such kind o[censored]nethical behavior force me to think twice for future relationshiop with Airtel Digital TV.

Expecting an early resolution from Airtel end failing which I may take the help of law.

my complaint about process of Prepaid - Postpaid Conversion.

I was apply for Postpaid in airtel on 4th Jan 2013 and now its 14th Jan 2013 - 10 days of span what are these people are doing ..
I am just fed up of calling them and asking them when my Postpaid service get started. but every time they gave me foolish answers like still "Processing n all. They take ""10"" days to convert my prepaid to postpaid and STILL MY POSTPAID SERVICE IS NOT ACTIVATED. and worse thing is they even shut down my prepaid service also. its been 2 days my all airtel service are shut down.. that's means i am with empty Phone with no service. They don't even care about customer inconvenience.

so final remark about airtel is "VERY PATHETIC APPROACH"

dear Sir,

I'm a consumer of Airtel company having a connection hnumber [protected], my pre-paid balance is duducting each time without any notification. I am not availaling any type of services for which I need to pay.

Kindly help me to stop unwanted balance deduction.

Regards,
Manoj Kumar
[protected]

respected sir


this is regarding the mobile number [protected] of airtel. sir on[protected] i cleared my all dues on airtel bill and paid Rs 1390 and submitted all documents for closing my account . receipt no is 1167 khazana gate branch amritsar. after that i got call from airtel representative that i have paid Rs 100 more than the actuall amount . so they can convert this number to prepaid from postpaid and i can have lifetime validity . i told the person that i dont want that please keep rs 100 with you. but again and again bill is coming and i visited airtel show room many times for my solution but nothing is resolved. they started sending collection person to home for collecting bill amount. then i talked to mr vikas sarishwal any senior in airtel he gave my complaint no 47812220 and told me that it will be resolved in 4 jan 2013 2 pm . but today on 14 jan 2013 i got call from their recovery office and they threatned me to pay or they will file case against me . due to this company i cant concentrate in my work and they are harrasing me like anything . please tell me resolution

Regards
Vinay / sunny
[protected]
[protected]

RESPECTED SIR/MAM


THIS IS REGARDING MY AIRTEL BILL COMPLAINT ..


MOBILE NO. [protected]

ON THIS NUMBER AIRTEL HAS STARTED CALLER TUNE IN OCT 2012 WITHOUT MY INFORMATION.

AND THEY CHARGED RS 200 IN MY BILL . I CALLED SEVERAL TIMES TO CUSTOMER CARE TO STOP SERVICE OF CALLER TUNE AND REFUND MY MONEY . TILL 2 MONTHS THEY DIDNT TAKE ANY STEP FOR MY SOLUTION . THEN I STOPPED PAYING MY BILL AND TOLD THEM TO CLEAR MY ISSUES AND I WILL PAY THE BILL .

NOW AFTER 2 MONTHS THEY ARE READY TO REFUND MY RS 200 FOR CALLER TUNE BUT THEY HAVE IMPOSED LATE FEES CHARGES ON ME . AND THEY ARE NOT READY TO WAIVE OFF THIS MONEY.

I AM USING THIS NUMBER FROM SO LONG AND I ALWAYS PAID MY BILL ON TIME AND BECAUSE THEY WERE NOT LISTENING TO ME SO I TOOK THIS DECISION.


KINDLY REGISTER MY COMPLAINT AGAINST AIRTEL FOR CREATING MENTAL DISTURBANCE TO ME AS WELL AS MY MONEY


THIS IS FRAUD COMPANY.


REGARDS
SANJEEV MEHRA
[protected]
AMRITSAR

Dear Sir,

I have a Airtel mobile connection with number [protected]. The company deduct the amount from my balance without pre-notification of intimation. I have not availing any facility and no information is being provided for the deductions.

Kindly help me to resolve the issue.

Regards,
Manoj Kumar
[protected]

My No. is [protected]. I am Huawei Engineer taking care of Backend Process for Airtel MH/MB Circle.
Today 14 Jan after 10:30 AM, I receive a message from AT-AIRINF that " Thanks for downloading value pack from Air-tel. you have been charged Rs 99.0 ". Its my request that I didn't ask for this service. Kindly refund the amount.

Also I tried to contact CCR several time on 198 but only first time my call was allowed n that time executive put me on hold n after keeping on wait she disconnected the call. After this my all call got rejected from IVR itself when I choosing option '9'.

Sir/ madam ,

I'm facing the problem of balance deducting by the Airtel company.
now and than they start any service and charged us for that without our permission so kindly stop this kind of practice
and help me in getting my balance back .
please tell me how

Helo sir

This is vikas thakur mob. No.[protected]
Airtel charges Rs.40 frm mie account which was unfair in the name of hot seller zone frm airtel which i was never download. I tried to customer care to tlk on dis bt no response they cnt hav any answer

So pls assist me and refund mie money

Thnk u...

Dear Sir,

I was using your Airtel Broadband and Fixedline Connection but due to transfer I am not using the same. So I want to withdraw the connection with immediate effect. My connection no. is[protected] in the name of Kunwar Anurag Singh.

Thanking you

Kunwar Anurag Singh

Mob. No. [protected]

i MADE PAYMENT OF RS.200/- TO RECHARGE MY AIRTEL DIGITAL TV FROM MY DEBIT CARD OF BANK OF INDIA BUT AMOUNT WAS NOT CREDITED RESULT DTH WAS NOT RECHARGED, PLEASE CREDIT THEAMOUNT IN MY CARD ACCOUNT OR RECHARGE MY DTH [protected]