Airtel Complaints & Reviews

Since 5th Jan 13 , I am continuously complaining against the issue for the net connection , but issue is not yet resolved till date.
6th Jan 13 Airtel Technician visited our residence 1d- 1203 Dreams complex Bhandup west Mumbai concluding that Mordem/ Router is not working properly and it is to be replaced.
New Router to be replaced by Airtel as it is malfunction before 1 year , But both technical and call centre executive are asking me to replace the router by myself.
It is disappointing that both technician and Call centre executive are telling that Router is provided by sells/ Marketing people and I need to contact the person who has provided me the router , as per my understanding I have taken connection from Airtel and I am paying to Airtel and all internal issue to be resolved by Aitel
Now coming to the point Router to be replaced I have talked to Customer care 4 times
IF IT IS NOT MENDED BY TODAY 8TH JAN 13 WITHOUT ANY EXTRA CHARGES
I WOULD LIKE TO DISCONNECT MY NET AND LAND LINE CONNECTION
Complain reference no- 7025060 and 27109316
My Land line Number- [protected] ( Registered name Shiba Prasad Patra)
Regards,
Ajay Kumar ( For Shiba Prasad Patra)
[protected]

Dear sir, i mr. Prem sutar recently bought new sim card of airtel just because i lost my old sim, and on this new sim card company sending me sms and my balance is getting deducted, last night i have been charged 10 rs and today 30rs, now what should i do? Do i have to stop using airtel? I please request you to do needful to me as soon as possible. Thank you

This is Suman bearing the airtel number [protected].

Recently want to migrate from postpaid to prepaid, so cleared the outstanding amount of the postpaid number by providing the
Cheque to the executive named Ramesh from Vision Marketing Services-Bill number 197191 on 30 dec 2012.

When I went to airtel stall-begumpet to get the prepaid card the counter person says the cheque is not produced or cleared, so we cannot migrate to prepaid, so I immediately paid the cash of 3945/- receipt no[protected] and cleared the outstanding bill.

Meanwhile informed the executive not to produce the cheque and hand over the cheque and he agreed it, before cancelling the cheque
The very next day he produces the cheque and when tried to reach him, he never respond my call.

I am using the airtel services for more than 6 years and it’s very shocking that the third party executives don’t even have the minimal
Knowledge of the cheque and cash transactions.

Kindly revert back the money as soon as possible and take the serious action on the collection agency and the executive.

You’re sincerely
Suman Kumar

I am using an internet connection of Airtel. According to our plan we have 10 GB surfing for speed 2Mbps, and after the 10 GB is over we will have to use the internet at a speed of 256kbps. But in this month the internet speed has reduced two times i.e. once it was reduced then again it came back to normal and then again it has reduced and our bills for the internet have been paid and we have no due bills , still we face this problem.

Dear sir/ mam,
Already i complained several time (more than 6 times)the same issue. Again one more time i complaint is, my 2g net work (Air-tel-prepaid- no:[protected])is very slow. It can reach at 1 KB/s only, but normal 2g speed is 50 KB/S. In your customer care dept is not given any response for the last 6 months. if It is not able to do your net work means, kindly change my port to Aircel/ BSNL. No one network is like yours. Kindly increase my net speed range or else change pls.

Your customer,
Emmanuel R.
Kanchipuram,
Mo;[protected].

I have [protected] airtel digital connection, i have been cheated at the time of taking the connection. I had a ready set up as a result did not opt for 10mts wire which comes along with the package for a new connection. i was told by the technician to claim 120/- against it from the dealer, its more than 2 mths now neither the dealer not Airtel is bothered to refund me the money.

I have been trying to update my validity which expired on 4th Jan 2013. But even after recharging 2 times with INR 56, my services have not yet started. I am not able to make any calls as well as people who call my phone are getting message that "this no. is temporarily out of service"

PLEASE HELP!!!! I NEED TO RESTART MY SERVICES URGENTLY!!!!!!!!!!

Contact Number : [protected]
Landline :[protected]

Dear sir/madam,
My name is KIRIT A PATEL. My mobile no. [protected] its was postpaid
& i have converted to prepaid, which has been stop from last few weeks, for
this first i went to airtel gallery at kandivali, for paying my dues & summit
the documents,when i gave the documents to the guy siting over their, he refuse
the document saying that bring the colour xerox. But i said him that you can
check my original pan card is in black & white how can be in colour,
Then i have contact Miss. Aasma on [protected]. i told her all
the matter, she told me that she will do all the needful to me after pay my
dues, and she has received the payment & my all the document from my house by
sending some guy and promise me to convert my simcard to prepaid,once the
payment has clear she was not answering my phone or picking the phone,Then
after few days she pass my case to Prajackta madam,
she told me that their is some problem in your document, where the photo is not
clear, she ask me to mail me the pan card, photo ID, on some email id
[protected]@gmail.com, where i send my pan card, photo ID.
my simcard was convert to prepaid,but after few days i received sms,
that i have to summits my documents other wise my service will be stop, so i
call Prajackta and told her about the sms, she said do not worries sir you
service will be not stop, i have froward the document. But unfortunately my
Mobile service was stop at the Diwali days, and after that i have call her
plenty for time but she was not picking my phone or answering me, when were i
call,the answer was she has gone for lunch or for tea or not come,
Recently i went to you circle office at Bharti Airtel Limited,7th
Floor,Interface Bldg No -7,Mindspace, Link Road, Malad (W),Mumbai - 400064.She
was not at office,but the security has call Aasma on her mobile, she told me
sir pls we will do all the needful and see to that start your service, and i
personally will be in your touch, but same prajackta call me and told me to
mail my all document once again, that i once again send the document on the
said email ID, but yet my service is not start,I have request to them lot of
time that pls start my service because this mobile no [protected] is my business
number. I have five number of your service if i am not satisfied with your
service. I am sorry to say i have to switch to other service.
If you can help out to this matter then i will be highly thankful to
you.

One more Airtel Broadband wrong billing Story –See How Airtel charges more on their “Esteemed Customer” .. .. Need Justice and Penality ...


As I’m one of the educated and technical person who also ‘again’ a Victim of AIRTEL Scam … please be aware that how many common normal people get looted this way.. Please Read on 2 year Old my experience with Airtel ..

1) I requested Airtel Broadband connection on[protected] the Airtel SEF No. TBLR: 19736; through M Gowda: [protected]/ Mr Madhu: [protected], at that time there was no modem provided by Airtel .. I had purchased my own and taken connection from Airtel
Taken Plan “browser 899” 572Kbps, Unlimited Data Transfer, monthly rent 899Rs+Tax ; With a 3 months rental ( so no deposit) of 2697 as Advance.
This Plan Comes with Vales of free goodies per month Rs 599; as described by the agents: includes 200 Rs per month calling charges free per month.
I need Unlimited internet without any disturbance , so I prefer Unlimited plan , and my home calling charges will not exceed more than 200 Rs – so this is the convenient plan for my need – So I had decided to take this “browser 899” Plan .

2) On 10th Jan 2010 the Installation of the broadband is done by one Mr Arun Kumar :
Airtel Number : 41482846; Parental CAF NO: TBLR191736; NEW SAF : BAN[protected]

1) Airtel Pamphlet explaining this plan : “browser 899” explained )
2) Receipt of Ordering
3) Receipt of Installation Report


3) From there onwards there was no problem for first couple of months,
I was not using My phone for first months as I was not having any phone instrument also at home
as my billing due date was on 3rd of every month ; because my salary day is last of every month . I was able to do my bill payment without any further delay then 3rd of every month .. After comple of m

4) After couple of months Im seeing in my bill there is a late fee charges of 50+ Rs keep showing on
I had informed the Airtel this is the wrong charges and need to get this fixed ..
As normal one of the Airtel customer support executive explained that My billing due date is 31st of every month and that’s why the delay charges ..
– without informing me airtel changed my bill payment due date to 31st of every month
As I indicated My due date is 3rd fo every month and I request them to keep the same for going forward .. and proved my billing due date was 3rd in previous bills ..
As Usual He promised that this will get reverted & Get corrected from there after .. and he informed me that he will take care of this in next bill ..
_ Promised Failed Nothing happened ..

5) Got the next month bill with old money carry forwarded with NO effect on those promises
Again called up the airtel and informed the same ..

Please note Those days .. Calling Aitel CS is a Pain .. Getting to speak is a only of HE/She is Too Lucky by TPin/APIN/BPin and all utter crap sugar coted “for Security “ Punishment.

As same Got another promise “ Willb e taken care “

6) The same this keep accumulating and increasing my amount every month .. Without any delay I pay my bill (899+ Tax ) Every Month ..

7) By this time I would have talk to Airtel more than 20 times to get this fixed , as usual Airtel torture by their 3rd party and 4th party collection agents on the same amount .. – AND I HAD DECIDED NOT TO PAY A SING PENNY FOR THE WRONG CHARGED AMOUNT ,and explained the same to their All agents ( who all called ) on the same . and as they always promised this will be fixed in the next bill - but Never got these fixed ..
And some month they had revered some money back in my monthly bill .. after understood the problem .. and they take request for Reverting my billing due date as 3rd of every month .


8) One month I had visited the Office and informed the same and the problem resolved and again the Customer service person also promised this will be taken care and he revered he wrong charge on my bill ..

9) But the practice never got stopped .. and they had never fixed the problem .. and every month this continues and money carry forward all the time ..

10) All sudden I’m started seeing my Calling charges also in my phone bill, as some small amount like 30-60 Rs appearing in my bill: and i usually pay only My billing amount (899+Tax) ; once I enquired to airtel on what is this calling amount as I know in my connection I have 200 Rs calling charges free..
but then I came to know that they reduced that 200 rs amount o 100 rs and started charging on the remaining amount – Again without my notice ..

So that they can find other way to charge the late payment fee ..

11) Same continues .. I Explain to all the Agents on the same on the Calling charge Error and Billing due date Error ..
By now I would have talk to to more than 60 agents who call to follwoup on these small amount due .. as they always promise “ this willb e fixed in next bill“ this never ever got corrected ..

12) last month bill payment Same issue came .. I had informed the same .. Some one who talk to me(Airtel scustoemr support ) I had informed IM deciding to Cancel this Service as im not getting this problem resolved for these many months and non of service personal are getting this problem resolved .. As same .. He also promised as this will get resolved by next month ..again repeated, if this not fixed in next bill im canceling my connection ..to find a better service who deserv for the Service fee from a subscriber . and give service for the value we pay for .
13) Same this month bill came with no effect , I put request for cancelling the Connection .. I already taken connection form other Service provider

14) Airtel Started waking up .. may calls, per day some 8-12 calls .. many time im not available busy at my work inform them to call back at non office hours .. as they take request but never call back ..

15) One fine time I was able to talk to one Airtel ‘Angel’ ( customer service person) .. he promised these all problems will get fixed and He will take request to withdraw this cancelation request .. As I had demanded this problem can get fixed First , today itself so that I will show all my data points to prove my justice to get this fixed so that going firward I don’t need to LIVE WITH THIS AIRTEL PROBLEM .. and so that he has taken my Office address and ‘promised’ he will send someone to my office to very the data so that he can with draw the cancellation request

But Again THAT WAS AGAIN AN “ANOTHER AIRTEL PROMISE” – CRAP .. no one came no problem resolved ..
After 2 days I’m seeing my phone got disconnected and my internet also down ..- DECISDED not to pay the amount until the problem got fixed ..
Please note last 2 years Im paying My airtel bill without delay every month im paying all the amount im liable to pay for the service what I had taken for ..
Is the time I decided to go and ask my jestice for the torture im had been with airtel ..
I want justice ( along with me other Millions of Airtel customers
- This is an indication/information to all other Indians to see how to make these services better ..

I am demanding for penalty for the time I had wasted and for the torture I was on with Airtel for taking their service

i ported my mobile no. from vodafone to airtel. i gave them my voter id card with pan card and also rent agreement. the called at my alternate no. for address verification. i said that i will be available on Wednesday. but after that they did not call me and neither they came for verification and they disconnected my service. and now i am unable to use my mobile no. it was my personal no. and i am getting a lot of problem. please help my mobile no. is [protected]

Dear Sir,

Even after registering in Airtel DND service also, Im getting nearly 5 to 6 promotional calls every day about credit cards/insurance policies. Please help me on this. I have been using the same number since 5 years and i cannot change it.

Thanks & Regards
Uday Shankar

I have lost my mobile and please do block my number [protected]

Dear Sir/Madam

now days m receiving call from this unknown no ([protected]).
i think this card holder no is Airtel and he calls me but didn't talk with me
so I want this card holders no as early as possible
I hope you will provide me this information
thanking you

Regards,

Suraj Patil

As Iam complaining since from past 15days regarding my amount deduction and technical problem. But there is no any response from the customer service, I don't know why airtel became such a bad provider and now due to your bad service Iam porting myself to other network I feel bad to say that Airtel has became the worst service provider.
Thanks for proving service from last 4 years.

Hi,
My name is vinoth this is regarding the worst service I received from airtel. I tried to do a recharge for 149 a nd I was not able to due to server issue from airtel as informed by the support team. I tried again for the past three days and still no go. I asked them to reset my profile and still the same issue. I called the support team again and they said that if I already have a plan active and will not be able to do so. So I asked to cancel it and they did it. Still it is not reflecting. When I call Cx Care if the agents are not able to answer the question they are disconnecting the phone. They are very lathergic, Rude, and still my issue is not resolved. when I Informed an Agent That I will Escalate This issue to His Higher level He Said Do Ur Best And Disconnected.every One I talk to tells different things Nd switches me to several depts. Sorrel should be out of business and they must shut down. The service is be very,very poor.
Sorrel number - [protected]
Regards,
Vinothkumar

I want Mobile No. detail Like Address and register name
Airtel no. +91 [protected]

Sir,
My airtel number with mobile number [protected], firstly get deducted 5rs from my main account, without any notification yesterday(03/01/2013). And i have recharged today morning and again got deducted 3 rupees two times, after sometime again deducted 10rupees, i tried to contact with airtel customer care but the call could not connecting. I hope i'll get the right solution,
thank you..

Hi

This airtel customer service is very poor... the customer care people behave very rude. without the permission of the customer they take money from their account. If we call to customer care and make complaint their response is very worst...With out the knowledge of the customer how can they take money from their account...

Hi

I would like to complaint regarding customer service provided by airtel showroom located in rmc yard. I wanted to change my number to airtel and they said this will take time and at times even the number will get cancelled. When asked they said there is technical and they dont know what exactly is that. When these kind of service is provided how can customer take airtel network. Same day i went to another showroom and wh asked they said there is no problem in doing so. I was really unhappy the way they responded and they help us properly. This is ridiculous as a customer who would like to join airtel. I would need strict action to be taken for that office.

Thanks
Ashrafh
Email: ashraf.[protected]@yahoo.co.in

my name is manav jain. 3 to 4 months ago i cleared the airtel debt which was pending . the seniors talked with me and they told me to pay 2500rs ( approx)
and then only they will disconnect my airtel no. and broadband ( airtel no. [protected]). i requested them to disconnect my services as they were not sending the bill on time due to which i was not able to pay them om time. afterward they used to disconnect my services temporarily .only after i call them they tell me to pay the bill. it went on for an year . but they never sent me my bill on time. sometimes they sent it by mail sometimes by courier that to not on time. i always requested them to send the bill by courier to my home . after all of this i requested them to disconnect my services on 30 th of (august or september) (i dont remember the right month. they told me to pay 2500rs approx which ipaid despite my services not being active for previous 2 months( i dont remember the exact dates for the event).i paid the sum on 1st or 2nd of next month. and then again called ,but they never responded to me rightly and disconnected my airtel services (broadband and ip tv services) on 15th of the same month. then they started calling me and misbehaving on the phone and asking me to pay 2600 more for the last month in which my services were in active and also for 15 days for the time it took them to disconnect my services. they are scaring me on the phone and sending me notices. also there executives came on 13th october 2012and took the modem and iptv unit and gave me slip and wrote that they would refund my security deposit within 20 to 25 days but never did. please help ..