Airtel Complaints & Reviews

On 9 Feb 2013, I received a sms from Airtel informing me about my Special Offer. Following is the complete detail of the sms:
From: AP-650001
Text: "Get Unlimited Internet data pack for 30 days through a recharge of Rs.98. OFFER VALID FOR 3 DAYS."

The message was written in Hindi Font. I confirmed about this offer by calling Airtel Customer Care and they agreed that the information provided is -genuine.

On the next day, that is, 10th Feb 2013, I recharged my airtel mobile with Rs.98 as per their instruction. But when I check my Balance it was only 1GB, which is a usual amount and not any special offer.

I called Customer Care. On first talk, they refused by saying that no such sms was sent to me. But after some argument, they transferred my call to some senior supervisor, who finally agreed that I've got such sms. But he also added that, since they don't have any such offer "currently" available, they won't be able to activate it on my Number.

what the [censored] do they mean by saying that, no such offer is "Currently" available.

If they don't have such offers available, then why do they send sms to their customers.

I'm going to take this matter to higher authorities. I don't care about mere 98 rupees. But the matter is about how they fool their customers and even after that, they talk so rudely to their customers.

Respecte:d sir,
I have bought 25rs gprs card with 200 mb data plan yesterday . When I was trying to scratch it I almost damaged the 16 digit pin number accidentally . Kindly send me the pin as quick as possible.
Serial number of the card:[protected].
16 dig pin:****************
Mob no:[protected]

Dear Team,
Complaint No:1-
I recharged my mobile number [protected] on 8th February night where I got Rs.86 as balance after that I got it recharged with net pack of 98 (for 21 days). After the recharge I started to use the internet. I was surprised to see the balance was getting deducted from my main account. So i called the customer care executive where I was informed that the net pack will be activated in 1 hour maximum (which is nowhere written on the coupon). So after getting the information I checked my balance which came to Rs.48 from Rs.86 (without making a single phone call). Then today morning i.e on 9th of February I again started to use the internet (as per the executive, the pack must have been activated), and I was shocked to see that again the balance was deducted from my main account. I called to the customer care executive again where I was again informed that I will receive a confirmation message from airtel for the activation of service(which again is nowhere written on the coupon). I asked for the balance refund which was denied. There was some guy Amit from Airtel side. So now without making a single call my balance comes to Rs.13 from Rs.86.

Complaint No:2-
In the morning i.e on 9th of February I tried to call one of my friend where I got an automated voice message that my balance is low kindly recharge it and my phone got disconnected. I tried to make call 4-5 times but on each and every attempt i was getting the same message and phone was getting disconnected. I again tried to call Customer care where again my attempt to make any voice call failed. So even though I have Rs.13 as balance I am unable to make call.

It's so irritating to have a service like this from a company who claims to be the top in the segment. Seems airtel has made its motto "Jo Tera Hai Woh Mera Hai"....

Kindly Help.

sir....
My mobile number is [protected]...user name is PK.KARTHICK but airtel distributer toled other name..
so change my real name immediately......

my name is vikram choudhary and my cell is stolen on 10.02.2013 and i want my sim to be close as soon as possible

My Airtel No is [protected]

thnks

vikram choudhary

Hi Airtel Team,

I did an online booking for airtel broadband connection, and got confirmation that our representative will contact you within 48 hrs to fix up an appointment for collecting and verification of necessary documents.I tried to call Airtel representatives may time to get a Airtell broadband connection who was coming for inspection and told me he will be came back to collect the documents but he never came back and when I said I will launch the complaint against you he told me you are free to do any thing.

Kindly do needful to solve the matter or let me know if Airtel doesn’t want to distribute broadband connection.

CAF No - ONNOIDA00263365
Transaction ID[protected]
Transaction Date & Time [protected]:03:11.45131
Amount - 49

Regards
Manish Srivastava
Flat No 123A/D4
Sector-82 ,
Noida -201304 UP

Dear Team,

Even after clearing the bills and closing the mobile connection my wife has been sent a bill for Rs [protected], I don''t understand why should we be paying a bill for the service which we don t use the number was closed almost a year ago

Dear Sir/Madam,

Name: FINAL REMAINDER FOR YOUR AIRTEL MOBILE NO :-[protected]

Airtel Mobile No: Karnavan S

Account No: [protected]


Regarding non payment of bills towards the above said account for a net outstanding of Rs.[protected] which is not paid from past few months. This is to inform you that payment needs to be made on or before 15/02/13, to avoid further legal proceeding.

If payment is not made on or before the mentioned date, there will be a legal letter which will be initiated from Lok-Adalat.

For further clarification, Please feel free to contact 1666

Please do not reply on this e-mail, for further communication mark a mail to collections.[protected]@gmail.com

Please ignore this mail if the payment is made.

Regards
Bharti Airtel Ltd

my airtel no. [protected] my is okesh sharma. unnecessary balace deduction from my account i am alling customer care but they are not picking up phone from 1 week so please help me out from this situation my email address is [protected]@ymail.com

Resp. Sir
Myself Bhagatsingh. & my mobile no is. [protected] which is a corporate postpaid no. From Airtel I am using since last eight to nine months. It happens many times that I have got exceptional bills from Airtel. Before also but I had not complaint before bcz. The executives assures me that this will not going to happen again but this time not only I have got a very huge bill amount but also their executive told me to arrange a call back within 2 hours and one of them had disconnected my call also. So sir I would requestto take some right decisions against it...

My main concerns are:-
1. I am having a data plan of rs. 149 monthly unlimited but after that Airtel bill is showing rs. 1100 something for data connectivity. So how is it possible. Sir.
2. Acc. To Airtel bill I am having rs. 750 previous balance but I had deposited rs 800 on 4th of dec. Last month.So how is possible?

3.I am using corporate community plan @ 199 monthly + 149 for data. So hows is possible that my billi is going on aprox. rs. 2000 .

Sir I am a normal person or employee. I am unable to afford such kind of exceptions. Or fake bills. So you are are requested to help me otherwise Ill take some legel. Action against it...

Thanks and regards

Bhagatsingh

[protected]

I am a customer of digital tv airtel.my digital tv id-[protected].I got tranfser posting from Kolkata to Tarakeswar(Hooghly district west bengal).I
di-istall dth on[protected].After tranfer i contacted customer care for re-installation at my new residence at tarakeswar.But to negligency,irresposible,poor service i still waiting for re-installation.I called many times to c ustomer care but they just told your problem will be solved sortly &given false promise.
I am aregular customer of dth from 3 years.I get frustrated,depressed & feel cheated by airtel services.
Very very very bad experince .How poor dth service provider is this.

For this reason i giving complaint & strict severe criticism against airtel services.
I just want to aware you about the bad services given by airtel .How airtel cheated customer.

I am requesting to please take strict action againt it & stop activity of dth by airtel.

I sue a fine of rs.5000 for my harassment by airtel

Pllease acknowledge it at your end.


With regards,

airtel digital tv id-[protected].

Abhay kr singh
[protected].

I HAVE COMPLAINTS REGARDING THE AUTO RENEWAL PACK WHICH HAS BEEN ACTIVATED IN MY ACCOUNT. I CALLED THE CUSTOMER CARE FOR DEACTIVATION. THEY HAVE DEACTIVATED THE OFFER, BUT STILL THE PACK IS ACTIVATED ON MY ACCOUNT. AND ALSO THEY HAVE BEHAVED VERY BADLY . THEY CANCELLED THE CALL BEFORE DEALING WITH THE COMPLAINT. DID THE SAME 2-3 TIMES, OTHER THAN LISTENING TO THE COMPLAINTS AND TAKING THE NECESSARY ACTIONS.

My 3G AIRTEL POST PAID BROAD BAND connection No. [protected]

First bill from dec last week 2012 to 31.01.2013 not yet received . please inform me the payable due amount or send me

a copy of the outstanding bill to my following e mail address immediately

[protected]@gmail.com

G MURALI
[protected]

Hello! I am Parvathi Gabriel and I am an AIRTEL Mobile Postpaid Subscriber ([protected]) for the last 5 years atleast.

About a year ago I shifted my place of residence to 3rd Main Road, Gandhi Nagar, Adyar, Chennai - 600020, Tamil Nadu. Since then I have been experiencing frequent signal dropping or at times no signal on my AIRTEL Mobile Phone. As a result i either do not get incoming phone calls / sms or my mobile phone calls get frequently cut requiring me to dial multiple times. Apart from the inconvenience this inflates my Mobile Phone Bill considerably every month.

Since Jan 2012 I have made atleast 3-4 complaints to AIRTEL in this regard. Each and every time they have recorded a complaint and closed the same after a few days on their own with an sms to me saying your complaint has been successfully closed. The problem persists till date.

Looking forward to an early resolution of this vexed problem. PLEASE HELP!

Thank you & regards

Parvathi Gabriel

My airtel no is [protected] activated with video vogue_5 and a sum of rs5 charged every day. I want to deactivate my video vogue_5 subscription. Hope airtel will do this at the earliest.

my name is alim junaid.actually yesterday at 7:00pm i got a call from isd number [protected].when i searched this code on google it was from pakistan.although i missed this call but i am very much concerned.

I have airtel prepaid connection. Since last few weeks I am getting daily notification saying - "Last Call Charge 0.XX Call Duration 00:00:00". My current balance is getting reduced everyday automatically (no calls made).

On contacting Airtel Customer Care (121), executive told me that charges are related to my Internet Usage through GPRS. I do not have any other service activated (no Airtel live).

But I have not used Internet. On Feb 09, 2012, I called customer care at 8:45 AM, they said I used internet at 7:30 AM and 8 AM. But I was sleeping in my bed - how can I use internet while SLEEPING?

Please stop these continuous charges. It is reducing my balance. Thanks for support in this matter.

Regards,
Rohit Saini
Mobile: [protected]

Hi,

I am employee of a private fiem and opted for corporate 3G data card. i gave documentents almost 20 days back which got verified on 4th feb 2013. After that I was informed by airtel that I need to call 59059 to get my Number activated however it is 9th Feb today and no body is ready to listen to my problem. Every time I call they say call after 4 hours as details are not updated. I have almost called 20 times but of no use. Even this corporate guy is not coming to office and not picking up the phone. His Name is Rizwan Khan.
If any body there can read this, I request to please look into it on priority basis as I need to get my connection activated urgently.My number is [protected].

Regards,
Naveen Rana
[protected]

On Line Recharge for Rs 225/- for Txn Id 237014

Dear Sir,

I have online recharged for My Mobile No. [protected] on 06 feb 13. Tran Id 237014 is generated for future reference and in my bank account balance was also debited. But recharge was not done successfully. Kindly do the need full for the same.

Your faithfully

Biswajit Ghosh

Sir,
IAM using Air tel (Fixed line,IP TV and Internet Services Plan). Since Tuesday(5-2-13) my IP TV is not working properly. I have registered a complaint about it & no.is 28331892. Then an engineer came on Wednesday and said wiring problem (which was resolved) for about an hour IP TV worked then the same problem arises again, I thought may be the server is down.I called them on Thursday (7-2-13) & no. is 28409368 . Other engineer came around 4 pm and he said 'Set top box is not working properly ,It cant be resolved today,so,i will come tomorrow and change the set top box'. Next morning(Friday) around 11am i got a call from another engineer who said " I'll be coming now".But he came late in the evening around 7 pm with a used set top box(repaired one). Now he said that your modem is not working and it will be change tomorrow. The problem is every time a new engineer came out with a new problem/issue,no one was able to diagnose it properly.Now,you tell me sir what to do its a height of everything. Might be Air tel don't have proper engineers with proper equipments, they should have properly equip their engineers so that they should not leave things on tomorrow and solve it on that particular day and time which is being given to the customer from customer care .Sir, If the bill got late by a day they charge us Rs.100 more as late fee.But when we are unable to see the IP TV from last 4 days, no one will deduct that amount from our bill and the inconvenience caused to us. We are suffering from last 4 days.All 4 days they have wasted my time as i was at home i was waiting and waiting...& was unable to do things which i supposed to do. sir, i have installed IP TV to see and not to get bored, now iam unable to see even News, programmes, kirtan(Gurbani).....etc.Kindly solve my problem as soon as possible.

I have been a user of Airtel mobile connection [Postpaid] at Alwar Rajasthan [[protected]]. I got transferred to Simla and visited Airtel office Khalini, Simla for Disconnecting the connection in the month of September. It was guided that same cannot be disconnected and you will have to visit Alwar for same.
In meantime my outgoing and incoming calls were stopped. and i recived bill for same no. for the usage of phone with no calls made but Rental being charged.
I gave a call to airtel offices , i will settle the amount in simla and why u r not disconnecting the no and kept on charging rental.
still they kept on charging rental till january .

Today they are giving call to my friends/ relatives/ bussiness associates and defaming me in public to pressurise me to pay amount.

In the month of November’2012 , i have also made a on line request to settle the claims , but in vain.

It looks that they have been lingering the request because o[censored]nknown reason.

Now they are defaming , the person in public and using abusive language.

Who can intervene to this