Airtel Complaints & Reviews

Hi,

I had paid the money with advance rental for economy sports for which validity expires in July'13.

The package included these channels espn, star sports, star cricket.
They have dropped the channels without notifying the customers.

What should be the action ahead ?

As per TRAI they are not allowed to drop the channels from the package, if advance rent has already been paid.

Regards,
Sagar

I am a customer of airtel digital tv. I am using economy sports pack but from today ESPN is lost from list of channels from today i am not able to view ESPN in this pack plese look into this matter...

Sir
. I prem p das, using airtel services and facing problems of deducting money from my account with out my permission,an SMS given below for reference. My money has been deducted without my authorization. And the customer care is not responding(my call record can be checked.


SMS FROM AIRTEL

Thank You for choosing WAPBOLSPLSUB_1 on your airtel mobile. You have been charged Rs.1.0 for 1 days and your account balance post charging is Rs60.18 at 17:31.

AIRTEL DTH customer Id No.[protected]
Dear sir,

With ref to complaint no:DT[protected] , I herewith bring the following grievances

1.I successfully availed annual subscription along with set top box, and now recharged for 3 months, while all my colleagues and neighbors changed to TATA SKY , I've decided to stay with AIRTEL

2.I inquired the customer care executive regarding packages and she changed my existing package to south super value without my permission, later after repeated request for 2 days by sending email one person call backed and informed me that he has changed channels as per my request somehow the channels were restored

3.On DIWALI day , suddenly all channels were lost , no customer care executive is available for redress.

4.On repeated calls to customer care they told that some one will call back , but no one called( i spent more than Rs.200/- for phone calls)

5.Next day morning one executive called me again i explained, that with out my permission your changing my packages but her response was very poor i honestly requested her to refund my advance payment and terminate air tell services , she immedieatly disconnected.

6.I strongly protest for the inconvenience caused , that to on festival day when all my family members were gathered

7.Now I personally regret for staying with AIRTEL ,

8.I request AIRTEL DTH to please return my balance amount and stop services permanently

9.I resolved to go with TATA SKY( excellent in services and best in customer satisfaction)


Please do the need full immediately

Noel Prasanth M

I have taken Airtel 4g lite from one of the Airtel representative who promised that the service will be activated on the same day evening.
However today is 4 th day still they have not activated the service. Daily i call Airtel customer service what is the status they say that sorry sir your connection is not activated and say by tom it will get activated i lost hope on them that my service will get activated and asked them can you please provide me the process of giving back device and get my money back they said we can not refund. so i am in helpless state they are not activating the service or giving my money back.

i have airtel prepaid mobile connection no.[protected] and had recharged worth rupees 100 and now without doing any calls they have withdrawn all amount form my account making my balance as rupees SEVEN.i never subscribe to any other services although they keep on disturbing me day and night with ridiculous messages of various offers...i have lost my money and also am fed up with their attitude.this has happened for second time now..please make it possible to refund my money and activate DNC call service and stop these messages,

i am customer of airtel DTH no..[protected] and had working plan of approximately 240 rupees per month for last two years..now on 8th nov. they had converted my plan to 275 rupees on plea that they had added ECO SPORTS channel for which i had never requested as per my record...they are unneccessary withdrawing money from my account without having requested for the same...kindly help in this regard and get my money refunded...also they have deleted few channels from my original list at time of instalment of AIRTEL DTH connection like times now without ant information..kindly help in this regard too as these agencies are looting poor people without any mistake..kindly help.

I have purchased 3G wireless internet standard plan of Rs 450 on 11 th August '12. As per the plan my billing should have been(Not explained) one month but billing was done on 24 th Aug'12 thus reducing the @G benefits to 1G and charging at exorbitant rate for the rest of the uses which under signed had used within 2 G plan. Instead of paying Rs 450 plus taxes , i had to pay Rs 1200/- thus loosing due to adroitness on part of airtel.

I was charged an amount of Rupee 20 & Rupee 105 without any reason. Nor was I provided with any Text Message or call from the operator. When I called up the customer care regarding the Issue I was made to wait for 15 minutes and then I was forced with wrong information making it as a Statement When i told the operator to behave he misbehaved and disconnected the call. This has happened numerous times. I was not refunded or even provided with any SMS regarding my talk with the Customer care.

My Number Is [protected] & the call was made at 1:48Am on 14th November 2012 From the same number to 198 on Airtel's Network.

Akshay Kumar,
Student.

My airtel no. is [protected]. I recharged net pack of Rs. 98 two times, one is on 07/11/2012 at 12.1am and 2nd is on 07/11/2012 at 01.00am through my account which are not able to success completely. But the recharge amount Rs.98 was deducted two times from my account. For which I receive two messages from 121 that the deducted amount will be refund with in 4 days. But the amount is not refund till today. Contacting to airtel customer care they refuse.

i am getting a message of Charging Rs 5/- per day since 27/10/2012 . i am having mobile number having airtel connection cell no :[protected] and also My customer AIRTEL dish tv ID is[protected]. My request is not using that , hence by default i am used this through my mobile option or dish tv , pl disconnect it and do not charge . Pl confirm through by sending E mail - [protected]@drreddys.com

theres no reply to the mail sent below on 10.11.2012 to nodal officer, Customer Care and Mr Mittal.

This reflects how efficient the whole organisation is.

Hi! Airtel,

I have taken two new post paid connection whose number are : [protected], [protected] on 01.11.2012 from Airtel RelationShip Center, Ashram Road, Ahmedabad by depositing the below documents:
1) Photograph
2) Notarised rent agreement copy
3) PAN Card

The number was activated within 3 days of taking the connection.

Below are the problems which I have faced over last 4 days in terms of the quality of service provided by Airtel post which I have put a request to close down both the numbers and also it is requested that
The amount taken towards two new post paid connections be refunded back to me and I should not be charged for the period for which the two numbers have been active and used as it has only been 5-6 days
Since these numbers have been used and im forced to return back the two new connection due to your inefficient staff and service

• I received a message from Airtel on 09.11.2012 stating that my services would be barred as the address verification has failed as they could not find the address saved by them in the Airtel system

To my horror i found out that they have uploaded wrong address in Airtel system , I have attached the document submitted by me at ARC,Ahmedabad as address proof its clearly mentioned that my address is
C 201, Vraj Vihar 7 , Near 100 Ft Road, Prahlad Nagar, Ahmedabad but they have uploaded it as Jyoti Kalash Society,Near prernatirth Building, Jodhpur , Ahmedabad

It is bound to happen that they would be unable to trace my address , now its totally an error made by Airtel team.

After calling up customer care and talking to them for over 2 hrs I was said to again submit the documents at ARC, Ahmedabad

I fail to understand that if its your ARC , why cant you get the correct documents from them and rectify it in your system rather than asking me to go over there again and again.

No body was of any help after wasting 4 hrs yesterday on phone with support, henceforth I put a request for you to take back the connections


• After the above episode yesterday evening at 5:30 PM I got a call from one Ms Manisha pretending to be calling from Airtel Mumbai from [protected] and again wasting 1 Hr of mine trying to convince me to
Go to the ARC and submit the documents.

This was so unprofessional on behalf of Airtel to pretend to be calling from Mumbai support team and fooling the customer and trying to cover up the goo[censored]p and trying to retain the customer by getting in
Fraudulent activities.

• When I had applied for this new connection , I had clearly marked in the form for the GPRS services to be activated on both the numbers

I called up customer care on 8.11.2012 to check on the same as it was not activated, I was said that system are not functional. I asked them to take a complaint but that was not done

I again called up care on 9.11.2012 to check on the GPRS service , I was said that the systems are not working . I requested the supervisor to take down my number and take a complaint
As for last two days I have been trying to get in touch with care for the resolution of the problem but there was no resolution from his end

I fail to understand that your care actually is of no help. And I have to keep calling for three days to find out if your systems are working and if some supervisor is willing to work towards
Providing solution. The services were not active till yesterday evening.

After I asked them to close the connection and made them understand for 2 hrs, the GPRS was activated in 2 mins time.

• Rs 500/- towards each connection taken at your ARC , Ashram Road does not even reflect in your internal system. I donot understand why the same was taken as I have been using Post paid
Connection for almost 11 years now but have never paid anything for a new connection. Also if I have paid theres no record in your system.


Over last 4 days which I have been interacting with Airtel , I took the connection believing to get the best service but it’s a shock that your staff in Gujrat is real incapable of maintaining the standards
Service which is expected out of Airtel. Due to the inefficient service in the intial days of this connection I request you to close this connection and refund 1000/- against the two new connections and
Also not charge me for the 4-5 days for which the connection has been used, it’s a real harrowing experience which was not expected from Airtel. All in all it looks totally unprofessionally managed
business

Im attaching all the documents for your references.

Thx

Pankaj Singh Sengar

I did a top-up of Rs 200 in my prepaid airtel number([protected]). But I received only Rs 175 as talktime.
It was clearly mentioned in the airtel.com website(https://pay.airtel.com/online-payments/prepaid-mobile-recharge.jsp) that Rs 200 has 200 talktime.

recharge amount (र) talktime (र) processing fee (र) service tax (र) validity (days)
Rs. 200 200.00 0 0.00 0
Rs. 333 333.00 0 0.00 0
Rs. 444 444.00 0 0.00 0
Rs. 500 500.00 0 0.00 0
Rs. 1000 1000.00 0 0.00 0

When i called the customer-care, they gave a funny reason that I am not eligible for the full talktime offer. Even that customer executive instantly activated a diwali pack after talking to him and deducted more Rs 25 from my account. In what sense is this legal ?

sir,
i am mayur kumbhrajwale.i have bought airtel sim to gwalior from airtel office. i have submitted 3 times my document but my sim is not active. it is deactivate since 4 month. my no. is [protected]. this no. presently given other person . sir pls check .where is my document which i submitted 3 times in airtel office.
I am really very irritated and unsatisfied with the service and customer care of airtel. I have submitted my documents 3 times. still they blocked my sim. Whenever, I call at customer care, they just tell that they have not recieved documents. I had submitted my deriving license and photo at airtel office. I think these documents are more than sufficient for address and identity verification. Still they blocked sim without intimation. airtel does not understand the criticality of matter and category of customer. Even customer care people don't know anything accept teling sorry for any fault. Even make false promisses and cut the calls in between without listening to the problem. i seems my document have miss used by airtel.
sir pls check my document in airtel office..and either pls activated my sim. or my document have return me. pls help me..my email id is m.[protected]@gmail.com.

Hi, My airtel no is.[protected]. On 12th Nov.2012 I recharged for SMS packages for Rs.53/- . I have received "successful recharge" message and also message from AG-AIRTEL that SMS package has been activated. But still amount is continuously deducted from my account. SMS Package not activated and for every message Rs.1.50/- is deducting from my account balance.Also auto renewal recharge had been done from airtel side last three days back , Rs 86/- was deducted for message pack but it was not activated and i lost that amount too. Please ractivate this SMS Package immediately. I am facing this type of problems on airtel.

My airtel no is.[protected]. On 9th Nov.2012 I recharged for SMS packages for Rs.32/= . I have received recharged message successful and also message from AG-AIRTEL that SMS package has been activated. But regret to inform that till date i.e on 12th Nov. SMS Package not activated and for every message Ree.1/= is deducting from my account balance. Sometimes, without recharging autornewal for SMS package is doing and this time inspite of my recharges SMS Package not activated. Please activate this SMS Package immediately. I am facing this type of problems on airtel.

Hi,

I had very bad experience with Airtel Prepaid Mobile Service(Mobile Number: +91 [protected]), each time when I recharge for Internet Data via Online, usage of Internet is charging from my main balance instead recharged Internet Data. This kind of inconvenience is repeatedly happening from past six months. And they are delaying to resolve the issue. Every time I need to call CSR executive to refund my amount mean while I am facing lack of amount to make a single call. After series of argument, discussion and wordings this kind of problem is repeating without customer concern.

Regards,
Vinay J Bharadwaj

This is my First post and before I write down all the detail I want to inform all the fellow members that DON'T buy AIRTEL DTH. It is a cheater company.
I am still struggling with them to activate my DTH connection since last 4 days.
I bought Airtel DTH on 6th Nov via airtel website. After following up with customer care the installation happened on 8th Nov on top of that the two guys who came for installation asked me for bribe as well.
The guys told me that the account will be activated and I will be able to view channels within 4 hrs however even after 4 days they are not able to activate it.
Everytime I call the customer care I get response stating that I will receive a call back, that so far never happened except for 2 times when I got in touch with a Senior Assistant. In every call I was told that the amount I paid is not reflecting due to some technical problem.
The thing is they are keep promising that it will be done within 4-5 hours every time I call CC.
It is a nightmare having this connection. So I would advise any one to don't even consider this cheater company for your DTH connection.

Respected sir, I'm T. Moanungsang i had a fraud call from no [protected] & [protected] on my mobile no [protected]
saying you have won a lotry of 1 lac

unfortunately it was my small brother, who had received this call and acted accordingly

they first asked for account no. &
they told to recharge of 1111/- to get the price amount
the recharge were done on this nos:
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

total amount Rs. 6666/-
[protected]


i want the name and address of [protected] & [protected] no.

plz help me.

in few days a go i will be port my number in aircel to airtel in verefaction there is no one come to verify my address and say that the address is not found. I will be live in this address since last 22 years and the airtel compney says that this number is disconect. and you bill purches a new number.my number is 3years old and this number is very importent for me.my number is [protected]