Airtel Complaints & Reviews

AirTel — Bharti Airtel Cheated me...

Sir,
my name is sunil, i was having postpaid connection of airtel bearring mobile number:[protected]. this is corparate card by which i can access unlimited internet by 199 rental.
on 17-feb i called in customer care to activate this plan and by mistake he activated 99 rental plan where 2gb is free. i called in airtel customer care again for this plan but they told they dont know about this plan i told him that all my office friends are using then he replied that he had no idea of that.then i though it is 2 gb is also more than enough for me but i proved my self wrong my bill came on 4th of march is 33000 and after reducing that 2 gb free access they charged me 16980 rupees.my bill period is 17 feb to 3 march.only 14 days how one can use that much of internet that to with 2g speed.
1)when my credit limit is 1200, then why dont they given me any intimation that my usage is exceeding my credit limit.
2)Sir there is no transpereancy in postpaid their intention is to cheat by some how because as we can check our daily internet usage by simply calling on *123*6# in prepaid, why dont in postpaid.customer must have rights to know atleast how much he has used.
3)Sir when company has given me only 2 gb access then after complition of that they shoud send some intimation or msg that my free usage has over after that i will be charged so and so.....
4)After all this airtel recovery boy came to my home when i was not in home harassed my family member asked my brother for to give atleast one security check which he will not going to deposit as it is just for security
and he himself in order to take my brother in confidence, he himself asked my brother to give cheque having closed account or having no funds as he is not going to deposit it,and then my brother had given cheque having no fund,when i come to home i called recovery boy that dont deposit that cheque and returned me then again he said no that cheque has no meaning it just as security which he will never going to deposit.(I have recorded this communication on my mobile as evidence).after few days i recevied one notice of sec.138 due to insufficient fund by thier advocate sir, what should i do now i dont know that much about law and i dont have that much amount to pay that too i dint use that much internet i asked almost 100 persons whoever using internet they saying it logically impossible to use more that 2 gb in 13 to 15 days with 2g speed. They should atlest inform me that my usage has exceeded over 2gb or they should abort my service after I have exceeded.Sir I have no intention and have no meaning to use cheap thing in huge cost…..
Please reply I have been cheated by airtel,
Awaiting for your kind response…

Airtel — Wrong instrument

Hi
This is regarding my airtel landline [protected]. Yesterday I locked a request (no.[protected] for beetel x62 cordless phone. I got three calls for confirmation that which instrument I want. I clearly mentioned them that I want beetel x62. But the person visited my home had installed x64. I checked the box, after he left my place. I submitted a complaint(no.[protected] in which the customer care person told me that is has been resolved. So, i have to open a new request. They are continuously closing my complaint without even visiting & fooling people with the wrong instrument. Kindly look into the matter,
Thanks
Sidharth Saluja
[protected]

I suggest you to pls go to nearest Airtel Hub and register complaint if you feel you are not getting the proper support from call center.

You can reach me @ [protected]

Whenever I post a complaint to www.airtel.in/airtelpresence it says that my #G plan that I bought is Invalid . The 3G plan no. is [protected]

Inspite of constant calls to Nodal officers, nobody at airtel is helping for chaeting that happened by their associates. After writing on this Consumer Forum that they would help, seems like it was just a statement to cover themselves nothing more.

Inspite of so much follow up, the behaviour of Airtel associates have not changed.
They have denied to help me with this case. In fact they hang up calls when I discuss with them my case. They are not ready to take any action against their unfair officers and the mental trauma they have given me during this process.
I would like to bring to each one's notice that Airtel has generated a wrong wrong and troubled me with threatening phone calls for incorrect recovery.
Please beware of them.Inspite of writing these posts on Consumer Forum, Airtel associates just do write back that we will reach you, but they do not call you and help you.

Deepak,

I personally suggest Bharthi Airtel to alter/ remove this tagline from your signature...

"Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services"


Frankly telling, this tagline will not suits your company's quality.

Whether the people are mad to just keep on calling to your call centre for those they are not getting remedies for a long time? Who bare the customers loss of time?

Anyhow, thanks for the concern taking at least by looking at this complaint!(I guess, you prefer the external complaint boxes rather the internal one?)

I'll wait few more days, if any result may happen with your effort.

Regards,
Sharath Alva

Mr.Deepak Mohod,

Today is 21st November 2012!

No resolution till date???

What the hell you did man? Is this is the service you promised me on 8th November 2012?

Simple don't play with the customers money and time.

Airtel DTH — Re Installation Not Done

Hi,
We have shifted our house from Choolaimedu -94 to Taramani - 113 and have requested for a re installation of the Airtel DTH connection (Customer ID: [protected]). We have called multiple times and each time we get an answer that the installation would be done by today afternoon, and if we call in the afternoon, we get the reply, by 5:30 PM. I really cannot understand your problem and fed up of the hallow promises given through customer care. To top it all once they have even closed the complaint that we lodged stating that the issue has been addressed. Until now no one has contacted us. This is going on for the past 10 days.

After seeing Airtels response in few of the complaints, I m hoping that some one would address this issue and still have a little bit of faith.

My contact number: [protected]

Regards
Hariharan

DTH — Reinstallation

AIRTEL

Recently I moved from Bangalore to Hyderabad. Hence, I got my Airtel DTH connection transferred to my new residence. I had logged a request to re-install it to my new residential address. But the company has failed to do that in more than 2 weeks time.
My first complaint was logged on Fri 10062011. It was done both online and call to customer rep. Since then I have made about 12 calls. Every time I speak to an agent they give me a new time and date for the engineer to install the connection. Moreover I had recharged my account and it is getting debited for daily usage, for a service which I am not using.
The company is insensitive towards its customers. Hence I would advise all you guys not to go with AIRTEL DTH connection.

I have no more vigor left to keep on running behind Airtel, for eacha and every issues, even after paying the hard earn money on or before time. So I have to spread my Airtel experience with public.

Hi All,

Please do not believe the above comment by Airtel, as I have not received any call/update on this so far, this is again one more phony statement from Airtel, as use all. No wonder on this at all.

Thnaks,
Uma Sankar

I have no more vigor left to keep on running behind Airtel for each and every issues on daily basis, we have our other works to do as well, we are not here to pay our heard earn money to Airtel on or before time to invite the problems which is impacts our professional/personal life by spoiling precious times.

Hi All,

Please do not consider/believe the above comment from Airtel, even after the above post and also since the day I have logged the complain, I have not received a single update/call, nothing at all. These people are least bothered to take some necessary action to resolve your issues, wondering if they are capable enough to do so. But they will take your money on or before time without fail. And they least bother if you are able to use their service or not, for which you are getting the bills.

I am very sure, the above comment is also another phony statement given by Airtel, as use all. So I least believe this Internet service provider in market. And also would like to request people to rethink & explore other any Internet vendor, before choosing Airtel as your service provider. And keep away yourself form the daily follow-ups with Airtel. I can guarantee there will not be a single day in your life when you no need to call Airtel for some of the issues.

Thanks,
UmaSankar

I have no more vigor left to keep on running behind Airtel for each and every issues on daily basis, we have our other works to do as well, we are not here to pay our heard earn money to Airtel on or before time to invite the problems which is impacts our professional/personal life by spoiling precious times.

Hi All,

Please do not consider/believe the above comment from Airtel, even after the above post and also since the day I have logged the complain, I have not received a single update/call, nothing at all. These people are least bothered to take some necessary action to resolve your issues, wondering if they are capable enough to do so. But they will take your money on or before time without fail. And they least bother if you are able to use their service or not, for which you are getting the bills.

I am very sure, the above comment is also another phony statement given by Airtel, as use all. So I least believe this Internet service provider in market. And also would like to request people to rethink & explore other any Internet vendor, before choosing Airtel as your service provider. And keep away yourself form the daily follow-ups with Airtel. I can guarantee there will not be a single day in your life when you no need to call Airtel for some of the issues.

Thanks,
UmaSankar

AirTel — miscellaneous

Hello,

I am using a airtel friends sim for over the last three years. I enjoyed the features provided by the sim. Around the first week of august I received a sms stating that I will be charged with 50ps per number with effect from 11th august and it also stated the way to deactivate the features. I was concerned and I contacted the customer care (for which I was charged with 50ps) and I was understand the message. You will have to understand that I was using all the features available to me for the last 3 years or so and was suddenly asked to stop otherwise chargeable with some unaffordable amount. Since I was not calling to the numbers I deactivated the profile. But still I have been charged with atleast Rs.2/- from my account on a daily basis. This is continuing for the last couple of weeks and this is completely annoying.

I am not able to understand how can a subscriber be charged for complaining or for any inquiry. Currently airtel is charging its customers for calling and talking to their customer service executives at a rate you say as a low rate. But still this is purely irrational.

Another important thing that I would like to put to your notice is that, Kerala, my native state is provided with the least benefits with respect to the rest of the country. Now you are putting your subscribers under terrible situations. The only benefits that gets by any subscriber is those who possess the corporate sim. This is purely insane.

The new era of mobile revolutions is hurling India to newer dimensions. While airtel, my personal favorite, still sits on the age old tactics and schemes. Airtel came with new and new innovations and beautiful and attractive features but I am missing that magic touch. If you are planning to continue like this, airtel will be loosing out all of your potential subscribers. If you are planning to go like this please do one more thing: Please change your motto: EXPRESS YOURSELF. You are putting every possible barriers for expressing ourselves.

I am waiting for a quick and apt response and being optimistic that you will do the needed.

my celebrity wellness mall
To
The customer care,
Airtel India

This is regarding my celebrity wellness mall subscription, which is renewing automatically. Without my knowledge how it is activated. Money is mine, how it is possible to activate without my knowledge.
My cell no is [protected]
Network service - Prepaid

vignesh balaji r. s

Thank you for unsubscribing my celebrity wellness mall pack

Regards
madhusudan.j

To
The customer care,
Airtel India

This is regarding my celebrity wellness mall subscription, which is renewing automatically. Stop this auto subscription and deactivate it permanently.
My cell no is [protected]
Network service - Prepaid

To
The customer care
Airtel india

This is regarding my celebrity wellness mall subscription which
Is renewing automatically..pls stop this subscription and deactivate
It permanently from my mobile number
My cell No.[protected]
NetWork service - prepaid

Please deactivate celebrity wellness mall in my post paid no is [protected] immediately


Thank u

Please unsubscribe My celebrity wellness mall in [protected].It is not activated now y because of insufficient balance but i got strange message "wellness mall can't be activated due to insufficient balance "

bhupendra kumar shrivastava

please stop celebrity wellness mall on my mobile
mobile no. is [protected]

To
The customer care,
Airtel India

This is regarding my celebrity wellness mall subscription, which is renewing automatically. Stop this auto subscription and deactivate it permanently.
My cell no is [protected]
Network service - Prepaid

Stop My celebrity wellness mall subscription and deactivate it permanently from my postpaid mobile number - [protected]

Please unsubscribe/stop celebrity wellness mall subscription and deactivate it permanently from my postpaid mobile number - [protected].

This is regarding the celebrity wellness mall subscription on my postpaid mobile connection. Please stop and deactivate/unsubscribe it immediately.
My mobile number - [protected]

Hi this is
Mahesh peddinni I request to you please unsubscribe my celebrity wellness plan my airtel number is [protected] it is prepaid thanks in advance

Sir on my mobile celebrity wellness and video store is activated automatically without my knowledge. So plz unsubcribe it my mobil3 no. Is [protected]

To
The customer care
Airtel india

This is regarding my celebrity wellness mall subscription which
Is renewing automatically..pls stop this subscription and deactivate
It permanently from my mobile number
My cell No.[protected]
NetWork service - prepaid

On my mobile celebrity wellness and video store is activated automatically without my knowledge. So plz unsubcribe it my mobil3 no. Is[protected], quick plzzzzzzzzzzzzz
or i deactivate my sim

dear sir/madam my airtel lapu no [protected] id proof submited with in 30days and airtel money not started . i am talking about tsm/ but my problem not solve.
plz this problem solve earlier. reply must
thank u

Namaste(mts-touch),

This is to inform you that your concern listed on 26 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

airtel money not started

Airtel India — misuse of my no

my mobile no is [protected]
somebody from your end deativates this no on & off
who is he & why is he or she doing this and for what
kindly lookat your end & reply me

its ur responsibility to hide an user id of an number. my number is [protected]. i know i[censored] want to know d user id of an number u need to file fir in police n then airtel will give u d user id of that number. but today some one got d whole proff of my number id within five minutes through one of his frnd working in airtel custmer care or through a dealer, i really dont know from where. n when i inquired about this from ur cust care they said it is not possible. now tell me what should i do. i think airtel is best telecom company in india tats y i m using it from last 2 years but today it proved wrong. i want to enquire about that person who leaked out my number id. so plz help me. i m kinda surprised with d illigals things happening in airtel likw this

AirTel — misused

mobile no.[protected] this is unknown number calling from airtel to mumbai saying that u have won 3000 topup just recharge to this number .[protected] and [protected] to win claim price so i did after that he never pick up the call ppso pls do some thinh about it
this is orissa number ..[protected]

pls some one help me for this
this is gamer mobile no.[protected] who call is unknown but calling from airtel to mumbai number saying that u have won 3000 topup just recharge to this number .[protected] (bihar)and [protected] ( orissa) to win claim price so i did after that he never pick up the call so my money has gone as well as other people pls do help me

Airtel DTH — wrong deduction of amount

Dear Sir,

i am a customer of Airtel Dth services. service is registered on my father name with the customer id [protected]. i lodge a complaint about a unproper edeptor which affecting picture quality. i got reply via sms that my complaint is solve but there was no action taken by the airtel.after some days again i lodge a complaint that time they solved it in that action they have to deduct rs 300/- once as a service charge. but after a month they deducted rs 300/- again and saying that you lodge 2 complaint so you have to pay twice.

i am a customer of Airtel Dth services. Service is registered on my brother name with the customer id [protected]. I lodge a complain about not receiving any signal .On my complaint they had sent an engineer who after survey told us that the main part of the antena i.r LNBF is broken and need to be change . He promissed to come back again on next day and for temporary purpose he replaced an old LNBF but it doesn't worked out .So he told us that he is going to come with new LNBF.

Next day the engineer didnot come and from that day we are every time informing the customer care to sent the engineer but no proper action they took.

With that our account had been debited with the LNBF Cost .I just wanted to Know when no New LNBF was replaced then how can they debit my account .

Therefore due to your people day by day you are debiting our account as fine for not recharging the account .

Look into the matter And refund my debited money as no new LNBF is replaced.Your engineers are giving Foul Feedback at your end Due to which we are suffering a lots...

AIRTEL DIGITAL TV — WRONG BALANCE DEDUCTION

My customar Id is [protected]. I am using three set top box under the same Id. In my room my STB id is [protected].On 12.10.09 i got a message in my TV that rs. 75/- has been deduct from my account balance. Then I made a call to customar care on 14.10.09 at 12.09 am. and at that time I came to know I have booked a movie. But really I dont. Then I asked to the Flr. Manager(Mr. Kunal) that I want to listen my voice recording when I booked the movie. then he told me they cant because of their company policy.Then he gave me a complain no. 1220878 & told me my problem will be rectified within 15.10.09. On 14.10.09 I got a message in my registered mobile no. that the problem has been resolved.Today I again made a call to CC and had a talk with Mr. Biman Biswas(Sr. Process Leader) but he was telling me that I have booked the movie, then again I want to listen my voice when I have booked the movie. But he refused me. I just want to know why they are cheating with the customar. If they need money then they can ask directly to the customars.I just want justice pls help me. And please refund my Rs. 75/-. Otherwise I will disconnect my digital tv connection & I will take different tv connection.

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Airtel has the worst customer service. They had a technical problem and deducted Rs. 1200 from my Airtel Digital TV subscription. When asked why, they have no reason and tell that the money is reversed in my credit card. I have cross checked with my bank and there is no money there. The service was disconnected from their end on 14th Sept. To date my TV subscription has not been activated and the amount not credited to my account.
When i call the customer care to know about the complaint status, they create a ticket number for every call.. so far I have close to 15 ticket numbers from emails and phone calls. I always give them the old ticket number for follow up, but everytime they create a new ticket number. This is ridiculous and the worst kind of a service I have never expected from Airtel.
My customer number - [protected]. Complaint number - countless.. still counting on a daily basis ...

Would be really glad if this forum highlights it to the right people and gets this rectified.

- Gokul

AIRTEL DIGITAL TV — wrong amount deduction

I have purchase airtel digital tv online on 27 oct 2009.. i booked the economy pack of 3250 for one year .when i was making payment through i-banking thier site said your payment could not be make due to some technical problem so try again after some time and in this way my transaction was made 3 times each for 3250 rs.. I complaint to costumer care and they told me that my two transaction will be refund to my bank account in 72 hour but i havn't get any amount yet and they dont give me proper response even whenever i make complain to costumer care . Please solve out my problem. my customer Id is [protected].

AIRTEL / DIGITAL TV — Wrong deduction of Amount

Hello Airtel,

This is Saurabh Sharma (Customer ID - [protected]), I am here to address one of my concerns which has not been handled by the
Digital Tv Customer care and every time I call the customer care, they open an SR logging a complaint however I do not see any stringent actions
been take from their end.

It's the same with the team leaders as well as the customer care executives, either they do not know how to handle the issues addressed
by the customers or they lack process knowledge, which is again creating lots of dissatisfaction amongst a whole bunch of customers.

I did a recharge of Rs.628.00 on 9th of October since I had to get the airtel tv relocation done and requested for an engineer to visit
my place however after calling the customer care several times, I could not get the technician to my place hence I got the airtel TV installed
through a local airtel technician available in my area where I am residing currently.

Neverthless, of this act of carelessness, the airtel has charged me Rs. 300 towards the relocation however none of the engineers visited my place
to install the connection because of which I paid a local technician an amount of Rs.800.00(Including the extra cable charges).

Despite of my several calls to the customer care, the action what they have taken so far is that they logged a complain against the engineer who was
supposed to visit my place and no further actions have taken place so far.

I called the customer care today as well and spoke to Rachna who was unable to address my issue and when I asked for an escalation, she said that none of the
team leaders are present on her floor hence I opened a service request number # 4481941 (issue is balance deduction) to request the senior executives to look into the
issue and call me back with the detail clarification.


I want to seek a clarification about why I have been charged an amount of Rs.300 when none of the engineers have visited my place, could you please look into this issue
and revert ASAP?

Should you need any further clarification on this, please call on [protected].

Thanks,
Saurabh Sharma

Airtel Digital TV is worse in their services.

I have never experienced such bad service with any other product or services through out my life.

Never Never go for it.

AirTel — fraud by airtel sales executives

I am Yogesh Choudhary resident in Pune.
In December '08 first week airtel sales personnel name Shruti, cell no. [protected] called me for their new postpaid scheme,
Then I agree on one scheme of 350 monthly rental postpaid plan, to convert my same prepaid no. [protected] into postpaid.
Then they send their sales executive to fill the form and collect advance money of INR 250 and give a new postpaid sim card of wrong series at my resident and after that they delay my connection for two weeks and after that when I ask them angrily about my connection they told we are just file your profile right now and on dec. 22 2008 they cancelled my prepaid sim card registration and my postpaid connection is active on dec 23 2008 but I don't have right sim card which is active to till today (dec. 30 2008) and their cell no.[protected] is switched off and airtel customer care says we can't do anything you have to contact those people from whom you purchase that plan.
please help me

Airtel Broadband — Fake promises by executives

I am here on behalf of my friend namely Mr. Ramesh Kumar Rawal S/o Sh. Santosh Kumar R/o # 3425, Sec 15-D, Chandigarh. We submitted all the required documents with Rs. 500/- cash on dated 7th day of February, 2009 around 5:30 PM. for Airtel Broadband Connection (Rs. 499/- plan, unlimited) and the executives namely Mr. Mohit and Mr. Vishal having telephone numbers [protected] and [protected] respectively promised that you will be using the broadband connection tomorrow by 6 PM. They said that our technical executive would come around 12:00 noon but up to 6 pm, there was no one for wiring or anything else. We were just trying to contact them but all in vain. Moreover, when I tried to approach the customer care in the regard on internet, the circle area radio button is not working there. A great technical error of web-developers. On continue browsing on Google, I found this website and I am just trying to say the concerned authorities that please look into the matter so that we may use Airtel broad-band soon. Thanks.

One day I got an sms requesting me to contact Agarwal Info, Chennai if in case I need Airtel broadband connection. Guess it is a franchise of Airtel. The following were the nos mentioned in the sms:
[protected], [protected]. I called one of these no. as I was in need of Braodband connection. One guy named Harish picked the call. He asked for my address to check the feasiblity in my area as I resided in sholinganalur, Chennai. After an hour I got a call back from him stating me that it is possible for Airtel broadband connection at my home. He requested me to pay a sum of 500Rs to the marketing guy named Magesh. His mobile no. is [protected]. He got my photograph, 570 Rs from me and promised i will get the connection in 4 days time. Then 5th day I called him. He told me to talk with a guy named Krishnakumar who is also an employee of Agarwal info. His mobile no. is [protected]. He didnt respond properly. Every day I used to call him. He was jeep on dragging day by day. Then after 3 weeks time he told me to talk with his manager named Baskar. His mobile no. is [protected]. This guy checked with other team and told me that my house is 95M away from the dp box and it is not possible for them to give connection.
I asked him why the hell they checked for the feasiblity and got 570 Rs from me. He apologised and told that i can be moved to cancelation and I will be getting my money back in 10 days. Yesterday, suddenly Airtel people came to my home for installation. I called baskar why he told that it was not possible previiously. He again apologised and told that his team has achieved the target for the previous month. So, moved my application to next month. So, whatever these people said was not true. They are very big frauds. If you want to get a Airtel broadband connection please go to Airtel showroom direcly rather than going to franshise like Agarwal Info. Because of Agarwal Info., Airtel's name is getting spoiled though they provide good service. Now I go with TATA INDICOM.
Those people are not ready to cancel my connection too. Now my moeny is in vain. Could you please help me in getting the money back. In this world of recession 570 bugs is really a big money for me.

Airtel Team,
Please ensure that your franshise are providing a good service by inspecting then and there. I can provide other details if required. My mobile no. is [protected]. Whoever address this message can call me for any clarification.

I am staying at BTM IInd Stage, Bangalore. I have applied for Airtel broadband connection 2 weeks back. They took 2600/- from me and never get back. I am trying to call the rep from 10 days but his cell is switched off. I called to customer care and they says they cant see any information about my application so you have to contact your rep. I cant understand whom should i contact to get connection. I need connection urgently. Rep has promised me to provide the connection in 5 days.

Broadband Connection — froad airtel dealer

in the starting when i begin to with airtel connection,that time dealer take 500 rs and told that u'r airtel bill start from 2nd month....ie this 500 Rs is u'r advance for first month ...n after a month first airtel bill came.n now i was telling to that dealer that i have already paid for that before only and he was saying that that was installation charge...rather Modem was mine...n before he dosn't told me that any about installation charge..that time he told me installation charge is free..now when i went to airtel office to make complaint of him , a lady (receptionist) told me that he left his job... and i make furthur inquiry about him ...i found that he is still in work..that lady(smart one) try to make me fool....in local no one is hearing our problem....i think airtel that's new policy to make costumer fool by telling several lying at the time of making connection.....

Airtel Broadband — Complaint against Fraud by Airtel Sales Executive

This is in regards to new broadband connection subscription that was done by me from Airtel's official website.An executive by name Mr. Naval Kishore working with your Authorized Channel Partner- Globus Consultancy and Services in IP extension visited me on 26thJan'2011 and collected INR1800/- cash and INR1899/- as cheque and shared a tarrif enrollment form which has and SEF code 25050 mentioned on the same confirming me that Engineer shall be visiting my residential address on 29thJan'2011. Since then I am unable to contact him on his cellphone no. as given on his visiting card- +91-[protected].lodged a complaint with customer care on 30thJan'2011 and my complaint reference no. is 42487082. The call that I recieved from Customer care division on 31stJan'2011 took all the details and informed me that this is a fraud and he shall be mailing me the photograph of this person to confirm and forward my request to Airtel Head Office in Okhla Industrial Area.
Unfortunately, I haven't got any call or email after this.

Airtel — Fake promises by Airtel Broadband Sales

Hi,
I have applied for a Broadband connection for myself on 29th May,2011. As they needed address proof, I submitted the same to Mr. Shubhashish Rakshit (+[protected]) and Rs. 500 on 30th May, 2011 morning. He mentioned that the connection and installation will be done by 30th May, 2011 evening. Since then I have been told several stories but the connection or the installation. I have been talking to another guy Mr Amit Shikdar [protected] (introduced by Mr. Shubhashish Rakshit ) over phone but none of them managed to fulfill their comitment. If this is the kind of service and commitment is being delivered to customers from a company like Airtel, then I'm affraid how long Bharati is going to be a top Telecom company in Inida.

Guys this is a request not to trust any of Mr. Shubhashish Rakshit or Mr. Amit Shikdar. Please don't give them money before they come to your premises for installation.

An Angry Customer

Hi,
I have something more to add to this. Yesterday morning I was promised by Mr. Shubhashish Rakshit (+[protected]) that the connection will be done at most by May 2nd, 2011. But I never got any call from anybody saying that we are coming to your home for installation, so I called Mr. Shubhashish Rakshit several times, but he never picked up the call. In the afternoon I called Mr. Amit Shikdar and he mentioned guys are going to be there at my house by afternoon. I got a call at 5:30pm saying that they are coming to my place so I went home just for the installation. I kept on waiting and waiting but nobody came until 7:30pm. One guy turned up at 7:30pm and he mentioned that he is there for setup and configure internet. I mentioned that the connection (the guy termed as wiring) is not yet done, nobody came for the wiring. Then he was surprised and called up somebody and disappeared. After 20 min I called the guy saying that what’s going on, he mentioned that as the wiring is not yet done he can’t configure. Then after another 30 min some guy called me and said that they are near my house. So I said are you for “wiring”. He mentioned that as my house is too far from their hub they can’t do the wiring at that time. I was completely pieced off and said to them that I don’t need the connection and asked for the money back. That guy asked me to contact the sales person, who came to take the application.

So this is the kind of service I have received from Airtel guys. Should I take anything good about Airtel from this? I think I should tell each of my friends to be away from Airtel Broadband service.

Hi,
The this is, I had received a call on Monday from Mr. Amit Shikdar. He said that as the distance of my home from DP is about 350 meters he couldn't get this approved. As a result he had to cancel the request and he mentioned that he will try to get me my money back by 1.5 to 2 months time.

Regards

I could not agree with you more, Following is my story
I requested for a connection on 3rd June 2011 and also paid 500 rs installation fees. I have not got a connection till date, even after 10 days. When i call up the sales person Mr Manjunath - [protected], he tells me the same story that the connection will be installed today. This has become my daily routine these days to follow up on the salesperson just because i made the mistake of having chosen Airtel. I am so frustrated now that i dont even want the connection. The salesperson however refuses to refund me and sticks to his same story -the connection will be done today.I just want to get out of this mess.

Sir,

I am Manu Kant, using Airtel Broadband connection (Number:[protected] since May 26, 2011. When i applied for airtel broadband connection one the sales person came to collect my all the documents and amount. I have given him all the docs and amount but thing is that he filled my Customer Enrollment Form (CEF) by himself and when he gave the copy of my CEF at my home and at that time i was in my office. Now i have made so many calls to Customer care department but they are not taking any action against him. And now they have barred my all the services. Please take an appropriate action ASAP otherwise i have to go to the consumer court.


Warm Regards,
Manu Kant
[protected]

Airtel — froad

sir, i am castumer of airtel haryana with mobile no.[protected]. airtel charging me 1 rs. daily. i am called to castumer care many time but they can not giving me my money back to me. please help me.
-ishwar dev
ishwar.dev.[protected]@gmail.com
[protected]

Airtel, AMba BPO fraud in Broadband Internet Cable connection
Hi,
I am Kuldeep Tyagi. I have applied for Airtel Broadband Internet cable connection at Pocket M, Sarita Vihar, Delhi to a Airtel sales executive ( Rajesh Sharma mobile no.[protected] ) who came to my home and filled a form . I have submitted the required documents: Address proof and Identity proof. He asked me to give Rs. 1000 in advance And promissed me to provide connection as per given time.
I gave him advance 1000 rupees. And he gave me a copy of form with CEF no-3204985 on 6th Oct, 2012.
But after waiting few days he gave me continuosly false promises and no one came to provide me broadband connection.
I continuously tried to talk to him but he stopped picking up my calls. I am helpless and now expect a favour from you to look into this matter. As per him His DSA office address is AMBA BPO, 4, BEGUMPUR, SHIVALIK ROAD, MALVIYA NAGAR, DELHI .
I talked to Mr Kuljeet Singh DGM AMBA BPO; Mobile: +91-[protected] he told me to talk to Regional Manager- Amit Heera Mpbile no-[protected] about this matter.
I talked to Mr. Amit Heera on given number and he told me that Rajesh Sharma is a fraud and has left the job already. When I asked Amit Heera to refund my amount if he is not able to provide connection then he said that He is not liable to refund the amount against this issue. I logged complaint (Reference number is[protected] to Airtel Customer Care on [protected]@in.airtel.com but after a call they did not respond.

Dear Sir, I am helpless and expect the favour from you agianst theses fraud peoples of Airtel and AMBA BPO. Please take immediate action to resolve this issue and refund my advance money back.

Waiting for your positive response.
Regards,
Kuldeep Tyagi
Phone : [protected]

Hi Team I am still waiting for the resolution.