Airtel Complaints & Reviews

Dear Sir,

On 22nd of November, 2012 my message card got renewed automatically with different plan what i was using since last three months without any confirmation from my side. Even after automatic renewal they are charging me for sending messages.I am expecting refund or I will continue with the STD and local message pack. I can not continue with whatever is offered. Even if you inform through message you can not renew unless and until I confirm.
I also talked to your representative Santosh through customer care number, but he is unable to help me out and he is not even willing to help me.
My Phone No is [protected]
No is registered under the name of Sagar Deshpande.
Its an Airtel connection.
Mumbai Circle.
Do the needful ASAP.
Regards,
Niharika
Mumbai

I would like to share the worst experience I had with Airtel DTH. I have registered a complaint 21345709, which needs to be closed by 31st July, but I have not received the resolution and your customer care people closed it without giving solution. Again I told them to reopen the complain, but same solution this time also, they have done nothing and closed the complaint. Then yesterday I contacted escalation dept., after being for 1 hr on phone, they told engineer will visit today. I waited till 7 p.m. and then I called again to the same dept. They told that engineer will come in next 10 mins. But nobody came. This is the very bad experience. My consumer number is [protected].

AirTel — Nonactivation of prepaid connection.

I have changed my plan from postpaid to prepaid and i have settled the bill amount for my postpaid connection. I have issued all required documents for change of plan from postpaid to prepaid as requested at your Airtel office (Tarun Communication) situtated in Avanashi road, Coimbatore, Tamilnadu four days ago i.e on 06/12/2008. Untill now the number has not yet been activated. My complaint also is not handled with seriousness by your call center people.

I am missing business calls due to this interruption in service. If it takes beyond one day from now on to fix this problem, i will definetely head towards consumer court.

Kindly acknowledge my complaint and do the needful immediately.

Thanking you

Regards,

N.Devaraj.

Airtel Prepaid — Non activation

Sir, i wish to inform you that i had purchased one sim from your ddn franchise i.E. Nashvilla road franchise i.E. Manoj communication in the month of march10 i.E. By paying rs. 666/- and the number alloted to my daughter was [protected] from my id. As i am staying abroad and i had came to know that the sim alloted is being blocked and it has worked only for 7/8 days since allotment.

Request to please look into this as airtel beign such a good company and my past experience shown that this is the best in india.

If you require any other id for activating the same pl.Contact my Address i.E. 71/34-1, nashvilla road, dehradun contact no. Of my brother [protected] who is stationed at dehradun

Thanking you in anticipation of an early and positive reply.

Regards.

Rajendra mohan khanduri
71-34/1 nashvilla road, dehradun

WE MADE A COMPLAINT

[protected]Original Message[protected]
From: [protected]@transvalves.com
To: Nodalofficer.[protected]@in.airtel.com
Cc:
Sent: 02/11/2012 05:17:42 PM
Subject: NON RESPONSE FOR AIRTEL CONNECTIVITTY COMPLAINT

Dear Sir,



We have a group connections and have our office at Jeedimetla. We have the
network related issues where the signal strength is very poor. 2 years back we
had the same issue. Your office had come and installed the repeater device at
our office. Now that unit has stopped working.



We had given the complaint for that but there is no response. We will
appreciate if the matter is sorted with utmost urgency. The issue is pending
since last 4 months.



Thanks,



GAURHAV JAIIN

CELL: +91 [protected]

[protected]@transvalves.com


THE RESPONSE IS THIS.


From: appellate.[protected]@in.airtel.com [mailto:appellate.[protected]@in.airtel.com]
Sent: 13 November 2012 11:01
To: [protected]@transvalves.com
Subject: Re: FWD: NON RESPONSE FOR AIRTEL CONNECTIVITTY COMPLAINT [|BAL|Qrc112111212111311902158|]

Namaste!
You wrote in on 12/11/2012 regarding network coverage issue for your Airtel postpaid mobile number [protected].
We regret for the inconvenience caused to you in this regard.
As per our telephonic conversation on your Airtel mobile number [protected] on the date 11/11/2012, we have discussed with you regarding the network coverage issue for your Airtel postpaid mobile number.
We wish to inform you that we have registered your concern. For your reference, the unique Service Request is 46996717. Our respective team will contact you by 16/11/2012; 07:42 PM with an update. We request your kind cooperation until such time. We request your kind cooperation until such time.
We value the relationship built with you and trust that one odd, unfortunate incident will not come in the way of this association. May we reiterate that we share your anguish and have taken adequate action to ensure the Non occurrence of the same in future.
airtel regrets the inconvenience you are experiencing. We assure you the matter will be resolved at the earliest. Your suggestions/feedback is always welcome.
Please feel free to speak to our call center executive on 121 regarding any query/request and on 198 (toll free) for any complaint. You can also email at [protected]@in.airtel.com.
If it is still unresolved, do get in touch with our Nodal Team with your earlier request or complaint number. You may send an email at nodalofficer.[protected]@in.airtel.com or call at [protected] from 9:30 AM to 6:30 PM; Monday to Friday.
If you do not receive a satisfactory response from the Nodal Team, you may send an email to the Appellate Authority at appellate.[protected]@in.airtel.com or call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Appellate would resolve your concern within 30 working days.

Assuring you the best of our services.


Yours Sincerely,
VINAY A
Appellate office
bharti airtel limited

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Sir my name is MOHAMMED ASLAM KHAN my number is [protected] since 4.5 years I am using this number. From one month back onwards my sim is showing sim card registration failed. as I went to various airtel offices in Hyderabad they are telling that due to bulk numbers on your name the registration is failed, I told them that I have only one airtel number, and if I have any other airtel number deactivate other if so .I went begumpet airtel office hyd on 21-03-13 they are telling the same thing and telling to contact nodal officer, and given the number [protected].but when I called this number nobody is responding
I want immediate response and kindely activate my airtel [protected] number.my contact details E-mail : [protected]@gmail.com
Cell : [protected]

To
Nodalofficer.[protected]@in.airtel.com

Dear sir,
Iam B.Praveen Kumar.
I had lost my sim card on sep 19th and my mobile number is [[protected]].
sim card is not my proof.It is a prepaid connection. I went to airtel office, they asked the details of sim card proof. But I dont know the details of sim card. They given me this email ID to contact you.
Last recharge of the the sim is done with Rs.10/- by paper recharge.
I had taken loan of Rs.10/- and I had due of Rs.5/-.
I had dailed lastly to this numbers [[protected], [protected]].
Please do some favour to get back my number.

Thank you sir,

From:
[protected]@gmail.com

AirTel — SIM registration cancelled

Hi, I have been user of Airtel Post paid connection since 2006. Due to my address change(the address was updated and in formed to Airtel), i never got bills from Aritel since last one year. Last month, my outgoing was cancelled without my knowldege and then it is like hell. Every other day, there is this disconnection. I have still not got the bills till date. I called customer services help desk and they could not solve my problem. then i spoke to Mr. Pranav (supervison), he was so nice at speaking, but worst by virtue of wroking. no solution from him. the i called his immediate manager (Sukhda, if i am not wrong). She is also of no use. She promised me that my bills will reach at the given address the next day and it is now 10th day, but the bills are still not there.

Interestingly, i got a message saying that your bills could not be delivered as the person does not exist. More interesting is that, i could get the calender sent by airtel on the same address.

This is absolute harrassment from Airtel side.

Airtel Sim — airtel sim is cancelled

airtel sim is cancelled

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Dear sir,
I have received a call from airtel-Madam Mo. no. [protected] on Dt.25/11/2012 05:30 PM madam have inform me
that 18 connections are taken on my name during
last two months.
I am surprised because i have only three
connections [protected][protected] and [protected]
[protected] is deactivated on dt. 19/11/2012
Really what a surprise about your system
rules and regulation becuse i am original purchser of this sim got punishment and sim
is deactivated and other 15 bogus customers
are enjoying sim services on my name

I was a user of number [protected] and made disconnection request long time ago. Still, they have been sending bill to my premises. I have received many confirmations from their customer service associates that my connection is disconnected, still I am being unnecessarily bothered by them.

Airtel — illegal billing

i am a airtel customer
they charge me as illegelbilling if i donot use any facility on phone
if i call cust care they convience me like u use this or that service so u have to pay foer this
plzzz solve my problem

Airtel Broadband — Illegal Billing

I have registered a request in the customer care on 22nd Feb 2010 to cancel my connection. Customer care assured me that your rental has been seized from this date. And I got the bill on 30th March which has included the billing of 22nd Feb 2010 and from 23 rd Feb 22nd March which is two month billing. And demanding that you have to pay otherwise we will go on adding the rental every month

The company is fleecing customers. I urge all to shift to BSNL which has cheaper plans and don't cheat like airtel is doing.

Airtel — ILLEGAL BILLING

Dear sir, SUB: Wrong bills and forcibly imposed charges

I beg your pardon, i[censored] found me nonsense, but let me have your grave attention to the matter pertaining to my air tel bill
which has harassed and tourchard me profoundly, i have been utterly disgruntled by AIR TEL services, i don't know from where i should start, i have conferred with your air tel CCE's zillion times but all got vain, at the end now i am mailing you with the hope that my problem will be sorted out regarding my wrong air tel bills, i have severe issues regarding my air tel bills as i have a corporate connection in which i have got two connection and two partner can talk on free of cost, after a long observations i got to know that i am being billed wrongly and my bills amounts are mounting on the daily basis and against the calls which i did not make, so i left paying my and my wife's bills, there are some issues which i am unveiling below as:
1) I requested your cce's to change my and my wife's plan from 199 to 99 in Jan 2011 but only my plan was changed not my wife's plan and since January 2011 she has been using the old tariff of 199 that means i was lied by Ur cce's that your wife plan has already been changed but just four days back i got to know that my wife is still using the 199 rs plan.

2) your cce' placed one 200 rs plan on my wife's connection without asking me, when i called them they told me sir by mistake it was added and we are gonna reverse this amount since march but we don't have authority to wave off that much amount so contact our nodal officer.

3) i was charged for calls which i did not make for rs 510 and 178, 132 etc stating that u downloaded some ringtone and something else, "which is a s big joke of the month", due to which i got baffled and astonished.

I ASK YOU WHY SHOULD I CHASE YOU FOR PAYING MY BILLS, WHY SHOULD I BE BOTHERED FOR YOUR BILLS, BUT I AM CALLING U INCESSANTLY TO PAY MY BILLS EVEN THAN NO BODY IS PAYING HEED TO MY REQUEST, SO SHOULD I GET DISCONNECTED MY CONNECTION FROM AIR TEL AND TAKING ANOTHER COMPANIES PLAN OR I SHOULD WAIT FOR YOUR REPLY SO THAT MY MATTER CAN BE SOLVED AT THE EARLIEST. I CAN NOT DISCUSS EACH AND EVERY THING THROUGH MAIL SO WAITING FOR UR REPLY IF I AM NOT GIVEN ANY RESPONSE THAN I WILL TAKE THIS U ARE NOT BOTHERED FOR CUSTOMER SERVICES.

Thanks & Regards
Rupesh kaul
(Assistant Manager Service(North India)
Contact-[protected]
Elica PB India Pvt Ltd (New Delhi)

My complaint no at the noida blackberry airtel helpdesk is sr2850438

My airtel no is [protected]

Airtel DTH — Refund of Airtel DTH connection

I had applied for an Airtel DTH connection at my flat in Pune.
I was given a Product Id of 8025, and I paid Rs.1440/- online on 06th Sept 2011.
But the installation could not happen because Airtel did not have connectivity at my address.
After that I was told at least on three occasions that I will receive my refund cheque in 2 to 3 days.
Three months have passed by and I still have not received my refund cheque.
There is no response from the email with which I used to communicate.
Kindly help.

hey,
any info before i proceed further?

I have 2 connections on theairtel digitalTV ID [protected], I recharged with a six month pack for both the connections but only one got recharged. I have called customer care 6 times, each time after a long discussion and explanation they say it was a system error now both connection will work. However today one connection has been disconnected. This is frustrating after trying resolve the issue 6 times this is result. Airtel has again proved that they are worst service providers!

Hi,

My name is Pravin Kawale i am fed up of the Airtel digital tv service. most of the time there my airtel App is down while recharging account. today i did the 300 rupees recharge my amount is debitted from my account but recharge not done. and customer care told me it will take 24hrs to update on their account. really very pathetic service from AIRTEL

can anyone tell me how to surrender AIRTEL DTH

regards,
Pravin

AirTel — misguide

one of the airtel dealer misguided me,that the speed of airtel data card s 1mbps which is not true.,and i bought one. now i want my money back.

AirTel — misguide of customer

I can`t continue with 198 customer care from my mob. no [protected].and also misguided by their representative.

Airtel Prepaid Mobile Service — Barred Outgoing Calls to my mobile no.9789741148 even having provided all proof and everything.

Dear Sir,

I Got a prepaid mobile Connection and was using almost upto 15 days, during the address verification my labour attended and gave the wrong details. so my outgoing calls are barred by service proveder, So I went to the nearest service proveder (turaiyur) and gave the proof 3 times subsiquently. They Promised to me to activate my outgoing call. But till now my mobile number is not activated since last 45 days.So kindly i ask you to take the necessosary action to the people who are not taken the correct actions.The mobile no i recieved from the nearest dealer at turaiuyur is [protected].

my cell phone was lost past few days ago and i have also a fir report of that and i want aduplicate simcard of my number which is [protected]

Airtel Prepaid Mobile Service — for duplicate simcard

my airtel prepaid number which is [protected] was lost past few days ago i have a FIR report of that also and i want u to disconnect that chip because it may be miss used and i also want a duplicate simcard of same number so please reply me as-soon-as posible this number was issued on my mothers id proof (Mrs.ASHA RANI).

Airtel Prepaid Mobile Service — Unauthorized Deductions for Christian/Prayer Alerts

I am constantly getting SMS from 543212 and 64611007 from Airtel Live regarding charges of Rs 7 for some Services which I have not subscribed to . They are regularly deducting the amount for the same. I've also complained to 198 and they are still doing the same for more than 3 weeks .Customer care representatives are hanging the Phone now instead of taking any action .
I need to know how to get them stop these deductions every Sunday.

Manju Mathur
[protected]

AirTel — Deduction in Prepaid account balance auto

hi,

my Airtel Cell no is [protected],

i m suffering in balance deduction without use & intimation from last 1 month

Please issue us Duplicate Chip for No. [protected]

Airtel/Prepaid — complaint abt vas

this to inform you that i am using airtel prepaid connection([protected]) from last 2/1/2 yrs, i never used or asked for any kind of service comes under airltel live...not even i respond to any SMS or promotional calls from airtel even then i'm receiving msgs from these # 564605/53030 and i am keep on unsubscribing again and again and they subscribed me twice a day .they are deducting rupees 5/ per subscription and Rs.3 to unsubscribe...plz stop this procedure n be sure tat it wont happen in future...otherwise i'll change my connection.

A thankful custome

Airtel Prepaid Mobile Service — Poor and Helpless Airtel Service (Stop Advertising Impatience is the Key and start advertise Wait Unless U Cry)

I am Pankaj Joshi, I stay in Dombivli in Kalyan Taluka of Thane District in Maharshtra. Currrently I am using Airtel telecom service. I am using this service from last 2 years, whenever I try to use my service..it has very poor coverage..i am airtel prepaid customer..so customers like us keep faith by paying for the calls which we are going to use in future..we always hope that whenever we pay to airtel it will give us good service..but it doesnt happen..we dont even know the exact location of the headoffice..if at all we call the customer service they just give us the complaint numbers and nothing happens..and frustated customers like us just loose our patience and cannot stop ourself by giving bad words to those customer service agents..we dont know where to speak about this..because there is no one to hear us..customers like us dont even know where to complain..and who is the only trusted authority to fight against such crimes..if at all we file a case against it it will not affect these companies because they are too much richer than any airtel customer..so they can easily fight or defend themselves in court..sorry I dont know where to write a complaint on TRAI site..so please dont delete this mail...please please take some action..every common man is frustrated by such false services..

Airtel Prepaid Mobile Service — VRS download messages charging

Hi,

Airtel is continously sending me messages "VRS download" even though I don't need. Even if I donot read the messages they are charging 3 Rs per SMS.

I even went to the Airtel shop and fought with the call center guys and got 30Rs reversed but they still keep sending those messages and charging 3Rs. Sometimes 10 messages per day. This has to stop.

my prepaid no is [protected] this no to activat is voice chat .

SO I KINDLY REQUEST IS PLS DIS ACTIVAT THIS SERVICE.


THANKS

i havent been activated for std plan and when asked to unsubscripe they tell sorry wat is this i havent activated and they are charging me 20RS

Airtel Prepaid Mobile Service — Shirking responsibility.

I purchased an Airtel SIM at Chennai two years back and have been regularly using it, activating and recharging at chennai only at local call rates. The mobile No. being [protected] in my name. Now after losing my mobile, I called Airtel to inform this loss of SIM card and also, to block it. But to my surprise, the Chennai Airtel customer care washed off their hands saying that this number belongs to Assam region and I have to call them to block it. I unsuccessfully tried to obtain the Assam Airtel customer care, but the Airtel Chennai gave me, instead, Punjab and Reliace customer care phone nos. but not Assam Customer care of Airtel.

Now, I wonder how safe mobile operator is, when I am able to purchase their Assam SIM at Chennai with ID and address proof of chennai and also, how I have been using it without roaming?? God only can give answers to these, and I wonder now that our country is reeling under terrorist attacks with SIMs bought under pseudo names in one state and is able to activate in another state!! God save India!!!

Sir.
My prepaid no. is [protected] .The following services are active on my mobile without my knowldge, hence i have severly complint to comsumer services on 121 for stop the services but they are contunued all three serveces 1.Cricket Match, 2.vas pack, 3. Hello tunes. you are requested to stop the above services immediatly and confirm to me.
Thanking you sir.


R.J.Likhar
M. No.[protected] Nagpur

Airtel Prepaid Services — VAS

To whomsoever it may concern,
I regret to bring to your notice that i have trying to deactivate the VAS services but all gone in veins.. also tried calling customer care still not getting throuh... i have being debited for things which i have not activated also,
I get messages you have being activated for some service for few days and then after few days i get another message, stating the service is activated as you didnt reply to the message and then 10 rs is debited...
Thus i request you to stop all the VAS services like : spicy jokes, Matrimony and what not as soon as possible.
Also request you department not to disturb with this service offers.
For record my number is [protected] (Airtel Prepaid)

copy of the same mail is also forwarded to Indian Consumer Complaint Forum
Thanks and regards
Aniruddha

I am also facing the same problem. Airtel is constantly deducting money from my prepaid against the services which i never subscribed for.

I will be thankful if you tell me about how to stop it..

Best regards,

Milind Kotasthane

hello, sir my name is lakshmu naidu and my mobile no [protected] my cell phone was lost plz dupicate sim card given my address p.lakshmu naidu, gorinta (village), g.k.palli(post), ponduru(mandalam), srikakulam (dist), pin-532168

Airtel — unfai trade pratices

I bought digital TV on 5 Oct. 2009 from local retailer at panipat under scheme 1790/-. what Airtel employee did that he activated another package without my consent of Rs 600/- (approx.) which in-turn deactivated my services because of -ve balance. I think it was a trick to make money. After a lot of complaints and emails to CCE
they are just escalating the problem and raising fingers at each other internally.
my complaints no. are - 1230059,1224540,1215104, on the same issue.
Currently my services are deactivated bcz of -ve Rs. 600 balance.

Airtel — Deducting amount regularly from cellphone without any reason

Sir,

I am a customer of Airtel Mobile phone service and my number is [protected]. But since few months often (daily two/three times) I am receiving messages from Airtel that a sum of 30 paise is being deducted for last call / SMS, although I do not know about this call/SMS.

Please note that I do not have any other facility for which they can deduct amount and also I never use internet etc. Except me nobody uses my phone.

I talked over phone with the Airtel Customer Care regarding this, but their reply is not satisfactory. Sometimes they tranfer the line to the higher authority, where always music goes on for a long time and ultimately cuts the line.

I request you to kindly do the needful and take necessary action against AIRTEL so that this type of incident will not happen in future.

Thank you,

Partha Pratim Gupta
[protected]

Airtel Prepaid Mobile Service — Services withdrawn unnecessarily

I bought the Airtel Prepaid Connection on Jan1-2009 and submitted the documents required for address and identity proof. Now after 11 months have passed Airtel has withdrawn the services on my number and has pushed me unnecessaily into problem. Due to this i m unable to receive my important calls. On registering the complaint on phone (8th Dec-09) and at customer care centre (9th Dec-09) and depositing once again the documents, i was surprised when they conveyed that services will resume only after 5 days/15th Dec. This was very strange, even being the genuine consumer completing all the formalities required, the consumer is at the mercy of service provider. Will Airtel take the responsibility of losses i would incur due to their negligence of duty ("As they said documents were not found o.k during audit- so we withdrew services"-that too without even talking to me once).They misplaced my identity proofs/address proofs (as i have deposited the same docs which i deposited in Jan) and i am suffering due to them.

Location-Jaipur

Airtel Prepaid Services — want to know my lost nokia n73 imei no. with airtel sim no 9704643331

plz help me out by providing imei number of my lost nokia n73 phone with box on 24th november 2009.i have filed police complain also.i had airtel sim in it bearing [protected].

Airtel mobile service provider — automatic deduction balance from account

dear sir,
i am a customer of airtel mobile service provider for the last 5 years. but surprisingly on 20th December2009 Rs54.50 was deducted from my main account balance and no custemer care executive was able clarify the reason till now. airtel is known for its good quality of service on every aspect and this incident really hamper its image. my complaint no is [protected] and want the solution as soon as possible.

Airtel Prepaid — BALANCE DEDUCTED FOR VAS SERVICES AUTOMATICALLY

MY BALANCE HAS BEEN DEDUCTED FROM 2NOS. I OWN OF AIRTEL.THE TOTAL AMOUNT IS AROUND RS 100 .THEY START SOME SERVICES WITHOUT LETTING ME KNOW
PLEASE HELP ME

Airtel Prepaid — VAS download charges

Dear Sir,
My name is Jenifer Dsouza and i am using Airtel prepaid no.[protected]. Since last 15 days i am being deducted VAS download charges for no reason. As i have not downloaded anything. It is my request to you that you please look into this matter and take the actions immediately.

Dear Sir,
It is noted from last fiew weeks that some charges deducted from my prepaid mobile Nos. [protected], & [protected] and I comlainted to 121 cusmer care but result uneffected after promise. these charges deducted on what basis I dont know. But I want to Know have you any written permision to activate any facility on my aforesaid mobiles. other type of permision given by me in this regard. I clear hereby very fanckly in future you dont activate any type of facility on my above mentioned connetion without my written permision otherwise I have to go on proceedings.

thank you with regards

Airtel mobile service provider — UNABLE TO DIAL EMERGENCY NUMBERS

IT IS PUBLIC WELFARE .

YOU ALL BE BE SURPRISE TO KNOW THAT FORM YOUR AIR TEL MOBILE NO. YOU CANNOT CALL ANY EMERGENCY No. LIKE POLICE [ 100 ] / AMBULANCE [ 101] / FIRE [102] / TRAFFIC POLICE [1890 ] ETC.

WE ARE SHOCK & WILL CLAIM 10 CRORE AS ON THE LOSS DUE TO THIS SYSTEM OF NO EMERGENCY CALL

PLS DO THE NEEDFUL URGENTLY

Airtel — charged for unsubscribed service

I have been charged unauthorisedly for a service that i have not subscribed for last 20 days Re 1 every day. I complained to customer care about the problem. But they did not resolved by problem. i am being mentaly tortured & humilated with this unsubscribed service charges. I want to sue the comapny bacoz thay have also did so in past by charging for services that i have not subscribed. I contacted the CC contineously for a week & told them about the problem but all in vain. I want that amount should be credited back to my account & apologise from the comapny for this humilasion.

Airtel Prepaid Mobile Service — deduction of account balance without my assent for internet service

i have been using Rs 98 monthly plan for mobile internet of airtel for which every month i recharge it as per my requirement. However the airtel has deducted Rs. 25/- from account and charged my mobile service for three days without my request. On consulting the customer care of the company , i was told that it is recharged at 0118 am on 01 Oct 10 on my request which is totally false and embarrassing as at that point of time my mobile was switched off and i was sleeping. There is no other person who uses my mobile other than me. i have asked the company to return the money which they are not doing.
Kindly help.

Airtel Prepaid — Automatic deduction of balance constantly

Dear Sir,

My name is Punit Yadav, staying at Kolkota. I am traving to Delhi from Kolkata and my balance is automatically starts deducting from my prepaid Airtel Mobile number [protected]. I have been trying to call customer but nobody is responnding on that number and I am again loosing balance in calling to the customer care during roaming.

I request you to please take a look into this matter and try to resolve it.

Thanks & Regards,

Dhiraj Khare

its a regular problem faced by airtel customer .
Airtel people activate any Value added services at their own & deduct balance of custmor, & whenever u register a complain they give u a reference no. for your satisfaction, & no further action is taken.
moreover Airtel dont know word like refund
dont expect such things from airtel

I am suffering it my self and therefore I have toagree. Airtel seem to be trying to convert all their prepaid customers to postpaid and therefore harassing prepaid customers by repeatedly disconnecting the services.

Hi,
I am Rahul from Gurgaon (Haryana) and I am using Airtel services since almost 12 years.
But since last 4 months I am facing poor services.
Issue:-
1. I am not getting ring on my cell phone while other people calling to me and they hear ring back on the cell phone.
2. I am not getting SMS on my airtel
Both the mention issues are intermittent.
3. Customer care number always disconnected after music. I have to call at least 5-6 times which is really time wasting for me.
4. Around 20 advertisement SMS daily with unwanted calls from bank, caller tunes, policy

I need resolution for point 1 and point 2 .
In September I have called about the same issue and they were saying just re-insert the SIM and restart the phone .I did that. But I know it was really stupid work around which they have given; so the result was in vain;
After that I called number of time in airtel customer care but issue was the same.
Recently I called again and customer care executive and they said might be this issue with the SIM; So I have to change my SIM card which I did. I gave 30 rupee to customer care center ( Gurgaon Sec-14) for duplicate SIM (even it was worth only -25/- rupee);But even after that I am facing the same problem;

Ticket numbers which were raised are as:-
CICPL [protected](14TH SEP-2010)
CICPL[protected](15th SEP-2010)
I didn’t get back any call or any update on this.



Today is 1-Dec-2010 and I am giving 2 day for your response and on 10th of Dec -2010 I will file a case on consumer court; right now I am working with TRAI people for the same.
Any buddy if you have any issue (same or any case) with Airtel service, please writes to me an email; I will get back to you in help to resolve you problem; otherwise consumer court will charge you 500/- for filling case. I have good contacts in Consumer court (http://www.consumercourtforum.in/); and I have taken all the updates from them which really help to resolve this type of cases.
My email Id:- Rahul.[protected]@gmail.com

Details of THE TELECOM REGULATORY AUTHORITY OF INDIA:-


Address : THE TELECOM REGULATORY AUTHORITY OF INDIA

Mahanagar Doorsanchar Bhawan,
(next to Zakir Hussain College)
Jawaharlal Nehru Marg
(Old Minto Road)

New Delhi : 110 002



Telephone No. : [protected]Reception)
2323 3466, 2322 0534, 2321 3223

Fax No. : [protected]Reception)

E-mail : [protected]@trai.gov.in



Telephone Directory of the senior officers of TRAI





S.No Name and Designation Office Tele. No. EPABX No. FAX No. E Mail
1. Shri. R. K. Arnold., Secretary 23237448
23211847 201 23222816 [protected]@trai.gov.in

2. Vacant, Pr. Advisor(B&CS) 23221509 411 23220442 [protected]@trai.gov.in

3. Shri Harsh Bardhan,
Pr Advisor(Legal) 23234367 133 23237749 [protected]@trai.gov.in

4. Smt. Anuradha Mitra,
Pr. Advisor (FA&IFA) 23221856 139 23235249 [protected]@trai.gov.in

5. Shri Lav Gupta, Pr. Advisor (I&FN). 23216930
23235623 131 23235270 [protected]@trai.gov.in

6. Shri Parameswaran N., Pr. Advisor (RE&IR) 23233291 401 23235161 [protected]@trai.gov.in

7. Shri Sudhir Gupta, Pr. Advisor (MN) 23220018
23239343 171 23212014 [protected]@trai.gov.in

8. Shri. K. J. S. Bains, Advisor (Legal). 23237024 134 23211040 [protected]@trai.gov.in

9. Shri. S. K. Gupta, Advisor (CN&IT). 23217914
23212032 501 23211998 [protected]@trai.gov.in

10. Shri. Raj Pal, Advisor (ER) 23236650
23211047 178 23230752 [protected]@trai.gov.in

11. Vacant, Advisor (Qos) 23230404 601 23213036 [protected]@trai.gov.in

12. Shri. M.S.Seetharaman, Advisor (A&P) 23221852 209 23236119 [protected]@trai.gov.in

13. Shri Subodh Kumar Gupta, Advisor (B&CS) 23237922 901 23220442 [protected]@trai.gov.in











I have sent my contact details to "[protected]@airtel.in"
And also I have marked mail to mention team:-
[protected]@bharti.in
nodalofficer.[protected]@airtel.in

appellate.[protected]@airtel.in


Thanks
From
Rahul Maurya

Airtel Prepaid Services — Unfair Trade practices

I have AirTel prepaid connectio, mobile No. [protected].AirTel activates premium services without asking the customer and deducts the charges. This is clear cut cheating. authorities should take stern action such cheat companies.

AirTel — WITHDRAWAL OF SERVICE

Dear Sir,

i am using my no.[protected] from last tow years on 31.12.2010 the has disconected without any information.

Service Provider:-Bharti Airtel Ltd.

Airtel Prepaid Mobile Service — Regularly Deduction in Balance without any reason

I have been using Airtel service for 4 years. From last few months i have experience of deduction in balance everyday. Previously i could talk to customer care but now, even for that we have to pay. When suddenly in the morning I come to know that my balance is gone then how could I talk to customer care?? First time i have got minus balance. I never ask for any offers and facilities then also Airtel starts some Paid Offers on my number and start deducting my balance. I have option to change service but first i thought lets just inform all this that have been happening with me.
Its actually like cheating public on their face.
STOP IT.
Please do something.
Expecting some positive change.
Nachi
[protected]

AirTel — Unfair trade practices

Dear All,
I have a pre-paid connection with Airtel. In the past four months , I have seen that my re-charged amount gets used up even without me making any call. I found out they send lot of messages which I have not even requested for. Even after raising complaint in the 198 number , I keep receiving some messages and amount gets deducted. How can raise a complaint against Airtel on these unfair trade practices? Please help

My mobile # [protected]. Simcard was not worked and got diplay of "Insert Sim Card". I checked up with Airtel outlet (Reach Communication @ Chromepet) on Saturday 30/7/2011 and as per the advice from Airtel Customer Care office,
I was asked to replace the damaged one with duplicate. Infact Customer care office asked me to pay Rs. 25/ towards the duplicate card but shockingly I was asked to pay Rs.175/ towards the same. When cross checked with Customer care they informed that the Airtel outlet may not have Rs. 25/ duplicate simcard with them and must pay as they demand to get on otherwise asked me to check with those having Rs.25/ card and asked me to note the contact numbers. I'm put up at Tambaram and all the contact places were far away from the residence. Then I'm forced to buy the duplicate card for Rs. 175/ and submitted the required documents once again. The attendant of the outlet told me that the activation will be done within the timeframe of 8 hrs to 24 hrs. I checked with customer care and they instructed to contact the airtel outlet from where I got the duplicate. Till now I couldn't get connected to the office number given by customer care and hence I submit my grievance to know wheather I must go to the concerned office to verify inspite of my work load or how long shall I wait to get activated? My communication is in standstill. Please expedite my greivence.
Thanks & regards
V.Prakash

AirTel Bharti — auto deduction of balance in name of value added services

Good morning,
My name is Major Sahib Baljinder Singh.This complaint is being lodged because inspite of repeated communications on numerous occasions with airtel bharti and informing them how they keep on deducting balance in the name of value added services without my subscribing to any of them, they continuing doing it and also they never refund back any money, even on acknowledging that mistake has been done at there end. Day before yesterday, i received a message that friends chat has been renewed and Rs 30 will be deducted in next two days. i spoke to customer care and the guy there told me that no service is active on my number and hence no money will be deducted but last night they deducted those Rs 30. Also, i was told that one more value added service is active on phone i.e. JOB. and they deduct Rs 1 daily at around 0200 am and i never get any message that my balance has been deducted. its like MID NIGHT ROBBERY. My phone number is [protected].
I request that last few deductions may please be checked with airtel bharti and my money may please be refunded back.
Thanking you
Major S B Singh
Indian Army
[protected]@gmail.com

Mr Rakesh Ranga,
Thanks for your help. It has been resloved.
Thanks
Major S B Singh

I already give request for eprebill for october month before two days still i didnt got my bill

i want ebill immedietely

me too facing same problem balance deduction in the name of Easy Search on my both the nos. [protected]and [protected]. complained a dozen time. every time i complain they credit money which i have lost. but deduction is continued. they r not suggesting any solution. some times i lose Rs 4.50/day. i have deleted all my internet profiles. push mail is off. pls suggest some solution.

I too have the same problem as mentioned above for my number [protected].. I called the customer care but no response from them now my call too barred to 198. I want immediate response..

same here having the same problems and the people at the customer center might be receiving many calls of the same problem but they are acting as if they are hearing it for the 1st tym...

Airtel — Automatically Activate VAS

I have a Airtel number in Haryana. I am using airtel since last 6 years. One thing the airtel is going, they automatically start VAS on your number like Hello Tunes etc. The customer got charged and if you call customer care, then they will tell you that it is free offered by company for 1 month only and as you don't un-subscribed it, so they have charged you.

Secondly i use Daily Mobile office to access internet from my cell phone using GPRS. One time, when i got it activated, i started to surf, surprisingly my balance goes to 0.06paisa from Rs. 250. I complaint to airtel CSE immediately, but they don't gave any answer regarding these charges. So I filed a complaint on 10th March, 2009. My complaint no. is 24381700,[protected]. But even after a month passed, i don't get any solutions from them. Each time I called there CSE, they told me that they will give you solution with in 48 working hours.
But i have not got any solution till now.

Airtel is too much cheater. cheater, cheater, cheater, cheater...

I don't have the words to give them.

Naveen Kumar

prepaid customer — amount of prize money

YOUR MOBILE NUMBER HAS WON 5OO.OO0.00GBP IN THE GOOGLE 10TH ANNIVERSARY AWARD
I submite our request & how i'll get our prize & when

YOUR MOBILE NUMBER HAS WON 5OO.OO0.00GBP IN THE GOOGLE 10TH ANNIVERSARY AWARD
i submite our request & how i'll get our prize money & when

about 10 th anniversary award

Airtel Prepaid Card — automatic activate service & reduce my balance

automatically activate any service & reduce my balance.
when i ask customer care they told you activate RAMDEV BABA service so thatswhy u r balanece is reduced.
but i am not activated any service...
pls take the action ...........



PRASHANT
[protected]

prepaid customer — automatic balance reduced

hi,i am bharat , i am ur prepaid customer having mobile no.[protected],
having recharged yesterday with Rs.60/- checking the bal. after sometime it was just Rs.20/- how is that possible without any outgoing or any sms ? please look to the matter urgently otherwise i am going to deactivate your service and going to complain about the matter in consumer court , as it is second or third time with me.

AirTel — AUTOMATIC ACTIVATION SERVICES

In my airtel number they are detecting ten rupees for some activation.
But from my side I have not activated anything this happens me in a month four times.
Each time i need to contact customer care and ask them to refund the money .

Airtel — automatic service activation and no register complaint

without permission services activated and balance deduct and no complaint register and if we complain then costumer care executive disconnect the call.

airtel company doing threat on customer and woh bhi dadagiri se

Airtel — Automatic Activation of service & deduction in balance

My airtel mobile number is [protected]. The daily cricket service has been automatically activated in my number and my balance is being cut everyday. I have tried all kinds of methods to deactivate it but it is impossible to for a message to be successfully sent. Meanwhile they keep charging for an unwanted service. When i dial the number to deactivate cricket daily, they send back "you are not subscribed to this pack". This is a real nuisance & the customer care needs to be more cooperative.
Please deactivate this service immediately.

Airtel — auto activation of service and deduction from balance amount

Sir
myself Kaushlendra kumar,I am using Airtel mobile service.The service provider autometically started Airtel Live Tv service on my number and deducted Rs40 a week for the same.they have deducted an amount of Rs 80 for 2 weeks for the said service. Company has done same thing earlier also but on complaining on this forum they retuned the deducted money. Customer care people assured me last time that all such servises has been deactivated on my request,but the assurence seems hollow as every week they keep on deducting RS 40 for Live Tv service without my knowledge .Similar thing happened on 28th Nov & 5th dec.I request you to take stern action against airtel
Kaushlendra kumar
mob.no. [protected]

Details have been logged here.

DT[protected]

Thank you