Airtel Complaints & Reviews

I have booked the Airtel DTH HD setup box. I made the payment through online. The money got deducted from my account but i neither receive any confirmation nor any calls to confirm the payment. So I called the Customer care to ask for details they are not telling any details. They told that within 48 hrs from payment they will install the set up box. Its almost more than 35hrs they have not given me any confirmation and dint reply my calls.

I AM AIRTEL POST PAID COSTOMER WITH AIRTEL TIE UP WITH PNB BANK, AS PER AGREEMENT WITH BANK, IN PLAN 575, FREE CALL CHARGE 1800 MINTES, SMS 400, AND PNB CALLER TONE, BUT CHARGED ON BILL DATED 2/10/2012.

i had lodged a complain for airtel settop box not operational on 02 Nov 12. I was given confirmation by code 25689528 that engineer will visit in 24 hours. After 30 hrs when i again called up for status of complain, i was informed that complain has been upgraded and engineer will come on 04 Nov 12 by 0930, complaint id i got by message25732482. Again when i called at 1000 hrs on 04 Nov 12, i was yet again informed that my complain has been again upgraded and new timing is 1845 on 04 Nov 12.
this is very irresponcible and harrasment to the customer. It has wasted my time as well as money for connecting through airtel customer care and when i asked them to connect to senior official, after keeping phone on hold they conveniently disconnected. The company if making any amendment to complain should inform customer by message in time.

i am getting too many and very bad language phone calls from this number [protected].
i came to know that this is AIRTEL GSM sim card from MAHARASHTRA caller name SWAPNIL.
so plz find out who is this SWAPNIL and punish him very hardly.

Hi,
I have an Airtel DTH connection at home. I made a recharge of rs 600 and unfortunately i typed the wrong ID. So i did not receive the amount on my DTH but the amount from my card was deducted. I found out that this website is going to help me out on this issue. So please help me.

My DTH ID is [protected]
The ID I entered was 39016284
Transaction ID - micm[protected]
Payment ID - [protected]

find a number address & name

[protected]

Respected sir/ Madam,

Please provide me the the address & name of the above given telephone number as soon as possible.
Kindly do the needful.

I have recharged for rs.99 when i received the message 30 mins isd call in rs 99, after receiving the confirmation sms i am not able to avail the isd30 service and there is no such customer care tab in 121 automated customer care unit or in their portal.
Now i want to know about the rule of TRAI, If there is no customer care facility for subscriber then how they are in promoting such offers through the sms.
Government should check this before their every offer
Please contact me i want to lodge this complaint in the judicial court.

Hi All,

This is with respect to my airtel broadband connection. I have subscribed for airtel broadband from 1st Jun,2012. Am going through such a pain and numerous calls from airtel asking me to pay the outstanding, but there is no one who hears what is the problem. I have subscribed for a plan - alpha 3GB which is kind of limited plan (monthly charge of 650 Rs). To my surprise, I have not received my e-statments as the airtel guys have recorded wrongly my e-mail id in their system. But the collection department do their job on daily basis in calling me and asking me to pay the outstanding. They charged a whoopign amount of Rs 2246 and 2363 for two months and me without knowing any details of the statements and DSL usages. Frankly speaking , there is a very sparse internet usage where it would fall under very much with in the limited plan. The DSL usage has come 27948 MB - approximately 28 GB. No wonder, they make false claims and generate invoices and send to wrong e-mail id's and expect customers to pay.

There is no clear answer given to the DSL usage, and some one even commented that my wifi- router should be switched off, if not in use and so on. After revewing many cases, I found that those who are on limited plan - you may get monthly statments of 2000 and more and they explaining that we have downloaded. Reality is , DSL usage can be fradulent if your DSL subsriber ID can be used by other over n/w protocols (Point -2- Point protocol etc)

After all this, we amicably settled with their collection dept that for the 2 months - I can pay 1500 Rs and going forward - I shall move to the unlimited plan. But, Airtel don;t honour the customer committments. They have again started generating bill for the balances in the previous month and stating that dues are there and expecting me to pay 2k and 3k and so on.

Facts/Points to see through:

1) DSL usage has drastically reduced when I moved from un-limited to limited ( 29 GB to 100 MB)
2) Airtel debarred my connection and activated again when I paid 1500 stating this is resolved. they should not have activated and expected me to pay the full o/s amount.
3) But Airtel again debarred my connection stating dues are pending. Airtel activates and de-activates at their will and don;t communicate the customer if your connection is active or de-activated.
4) No one, rather came to explain on DSL usage or troubleshoot why such a usage was there under my DSL subscriber id.
5) Sometimes, after de-actticating the connection, they shall tell, pls. check your statments/communication. How a customer can check - if your connections are de-barred.
6) Raised airtel cancellation SR on last Sep'12, but still they keep calling and not closign the line. Today I got a SMS again, my oustanding is more then expected.

Am really disappointed with their services, and I wonder about the common man plight -if they have to go through this and understand all the nuisances.

I have reached their airtel appellate, but no responses from them too. So, customers pls. be cautious about when you choose your service provider.

Regards
praburam

hi i am amar ubhe,i from pune,warje malvadi.
my problem is airtel not give me 3g speed on my 3g plan..
i was recharge 101 3g plan for one month first day i got 3g speed upto 300kbps
but from second day i got speed like 2g 10kbps-20kbps
when i call customer care they just transfer my call from one station to other
please help me

Airtel

Why no action taken on this after our wrting to you on on-going basis for last 2 months.
Adjust my account, activate and collect bill, don't go the other way around


From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: Wednesday, September 26, 2012 7:01 AM
To: xxxxxx
Subject: Re:[protected].....THANKS FOR CHARGING FOR A DEAD PHONE CONNECTION....I DEMAND TO TALK TO SUNIL MITTAL [|BAL|Qrc226091215091311156468|]

Namaste xxxxxxx,

You wrote in on[protected], regarding billing adjustment dispute for your airtel number [protected].

airtel regrets the inconvenience you have experienced.

Thank you for writing to airtel.

We would like to inform that we request you to revert us after next bill generation for the billing adjustment as there is no outstanding in your account.

Thank you so much for choosing to continue with airtel. We welcome your feedback.



Warm Regards,
Sasam Revathi
customer care executive
bharti airtel limited.
My airtel app - your world of airtel on the go. The easiest way to manage your mobile, broadband & digital TV accounts from anywhere. Download free, click www.airtel.in/myairtel (data charges apply).

I procurred a 3G dongle with a post paid rental plan. As per plan I would get 3G speed till download of 6GB, subsequently it will come down to 256 Kbps and will get renewed till the end of the bill cycle.
I could get the 3G speed for one month, subsequently after 6GB download the speed came to 256 Kbps and was never renewed at the end of the billing cycle even after paying all rental for subsequent 2 months.
I have opted stop using this facility from Airtel, who are cheating public with initial 3G speeds and never continue after one months period.

To
Customer care
Airtel broadband,

Sir,
i have submitted request to port my number [protected].My port no is 9510219 I got it on 11/10/2012. I got M N P number on 6/10/2012 and my MNP number is 9510219 after that there is no progress please send me the reason behind that.

Yours sincerely
SANJAY SINGH
[protected]
[protected]@yahoo.com

Dear Sir/Madam,
Here is my peculiar case with the Airtel Service Provider... I bought a mobile number ([protected]) for about four years back, and recently my aunt had lost my mobile along with that sim. I informed to Airtel Customer care to block my number and a week later i went to Airtel showroom in T.Nagar, Chennai (which is 90km from my home as no Airtel Relationship Centre near to my home) to get a duplicate SIM card, i filled an application and gave to them, as soon of waiting 5 minutes, a representative told that my proof doesn't matches to that number which i was using for 4 years. I was shocked and asked that how it could happen like that, but she didn't responded properly. And moreover she asked me to call customer care and confirm. I told to them that i was using it for 4 years and also i have submitted my proof two times when government ordered to submit the proof once again for security purpose. And there i spent more than an hour in explaining my problem, and finally they came up with giving me a S/R No. and a Nodal Officer number. And its time for me to return home so i thought i could call that Nodal Officer later, so i moved from there as i am getting late to catch my train to reach my town. When i called that Nodal Offier number, an autobot asked to keyin the S/R. No., as i entered the number, the sysyem replied that it was a wrong S/R. No like that. I totally fed up and i called once to airtel customer care and told all the A-Z problems for 4th time, and again that CSE gave another S/R. No. Once again i called to Nodal officer but same problem existed and i couldn't contact any Nodal Officers. And it was very disgusting. So i left calling Airtel CSE for a week. And again i tried after a week calling the customer care for 5th time from one of friend's Airtel number, as usual i told the A-Z problems from first. And again i got a S/R. No for the 3rd time. And this time also i couldn't connect to that Nodal Officer. And again i tried to call CSE, but i couldn't able to contact them and i was blocked to make calls to CSE. And no further calls ii can call to Airtel Customer care. And again today i called from my office colleague airtel mobile to the CSE. AS again same problem existed, and i tried to call the Nodal Officer with the provided S/R. No, i cant connect to them as usual. So i tried again to them, but they blocked his number too as before.

Really i cant find what is the meaning of CUSTOMER CARE according to AIRTEL. Really i was vexed with this type of LOW LEVEL of service from them. They blocked numbers from calling to customer care too. Please find me a solution regarding my problem. I want my old number back which i was using for long time. Please clear my problem... Its the number i want back please. I was using it for 4 years and also i have submitted my proof two times when government ordered to submit the proof once again for security purpose. But even though they are telling its not in my proof... NEED BACK MY NUMBER PLEASE...

Waiting for your kind reply.
Contact e-mail i.d: [protected]@hotmail.com
Contact Phone : +91 [protected]

Complaint for non co-oprative custmer care service of bharti airtel ltd


I am customer of Airtel but i am facing problem when i call from my airtel number to know my puk no as my postpaid [protected] sim is blocked on 2.11.2012 at around 6.30 p.m. The customer care executive did not want to understand my problem and cut my phone i call them many time but no result found. now i not connected as well and my important calls were never get. i never understand that what is my fault??? is my only fault that i get airtel postpaid connection??? it is very very painful for me, So kindly help me in this matter.


thank you

yogender grover
([protected])

For almost 2-3 weeks, I'm being charged by Airtel for no reason.
Last month, I recharged with Rs. 30, and the balance became Rs 4.70 the very next day.
When I contacted the customer care executive, they said Airtel Talkies were activated, which I didnt activate at all.
The next week, they charged me Rs 5. I checked if any service were active, if any packs were activated, but nothing!...
Again, after some days, an sms came from "AK-OIAROT"
saying "Thank you for choosing Valuecombo, You will be charged Rs.2 everyday.To Manage Service Dial *121*5#"
Inspite of not activating any of these, they are charging me unnecessarily...

I am writing this with high level of frustration and disappointment caused while applied for Airtel Wired Broadband connection. I would say it is probably the worst service that any ISP can provide to a consumer in this country. Lot of communication gap and false promises from their end really tested my patience.

Here is the story. I bought a new laptop and planned to take internet connection. I applied for Airtel broadband connection through online on 9th October 2012. One of the sales representatives(Abraham) called that night and he asked me for the copy of ID proof, address proof and photo. Since I was in the office I asked him to come next day. He came to my home on 10th October 2012 morning and collected all my details and I also paid Rs.1200(Plan charge 1050+Notary sign charge 150). He said someone from the technical team will be contacting me within 3 to 4 working days. Waited till 13th of October and there is no response from ISP's end. I call the customer care and they said broadband connection is not feasible and the amount paid will returned back through check within 21 working days. I got pissed off and called them again. Other call center representative's answer was different and she said the connection is feasible and she promised me that someone will be calling me on 15th of OCtober 2012. Waited till 18th of October and there was no response from their end. In between the I called the sales representative and he gave me the technical department head's number. Unable to reach the head.

Again called customer care on 18th and they gave me a different answer again. They said the connection is not possible and I got the same reply as same as the customer representative 1. Tried calling the technical head he asked me to send the application details. Sent him all the details and there is no response from him. I would have called customer care atleast 10 times and I've been getting different answers each and every time.

At last on 23rd October someone from the Airtel called me and informed that the connection is not possible because the ports are not available and they said that the money will be refunded through check.

It took almost 2 weeks for them to tell me that the connection is not possible and till date I've not received any refund from them.

Government should take strict action against these kind of ISPs for making the consumers suffer to the core.

Suggestion:- Airtel should check whether the slots are available for the internet in the consumer's area before getting money and necessary documents from the customers.

Application No. 578357

Reference No. 23385282

Location:- Tavarekere, Bangalore

Sir/Madam,
My no. is [protected]. It's service was suspended from[protected] for incorrect of id proof. I submit all my I'd proof to the nearest airtel outlet dealer but they are not submit my documents. Please solve my mobile no. problem and withdraw your suspension my airtel no service.
Thank You.

I bought Airtel 3G Data card. It worked for a week. unexpectedly it displayed SIM CARD REGISTRATION FAILED. I contacted customer care, local distributor, Local AIRTEL SHOW room. They are not able to resolve the issue. My device and Sim are new. They dont have my detail at all.
When I visited air tel Show room, people response is also bad. More over there were 3 people shouting with the Manager for different issues.

DON'T GO FOR AIRTEL PRODUCTs

airtel mumbai is sending unwanted bulk sms to my mobile number from AM-655007 about airtel internet. i have 2 airtel connections of fixed line and broadband at my office and residence. i am guessing thats how they got my mobile number. i receive the same bulk sms twice a day. i have activated dnd on my number but still i get the bulk sms. hows this possible?

SIR/MAM,

MOBILE NO.[protected]
I am Using my above mentioned no. for two years of your network, last month got a call from your executive that to submit the ID proof, other how the connection will be cancelled, we gone to the nearest Airtel office they did nt accepted my identity & my no. too got blocked. Your Customer care executives also not responding to my query. I need my no. back active. ....... My complaint ID at the Coimbatore, Avinashi Road Office is CWBAR[protected] ...............

--
ABISHA MEJI M
W/O, MILON D.SELVAM