| Address: Gautam Buddha Nagar, Uttar Pradesh |
My Customer ID is [protected].
on[protected] i reinstalled my DTH connection at new address. After installing the settop box was not showing sufficient signal level and quality, i told the service engineer Mr. Tinku mobile no. [protected] to get the signal quality improved. he told me that there may be weather problem, everything would be alright, and he may be contacted for any problem, if occurs. from the very next day the signal quality deteriorated. i called him so many times but he didnt respond.
since i was bust with my shifting, finally on[protected] i formally complained at cutsomer care vide complaint no.25664194. on[protected] the engineer came and concluded that the dish location is not correct and would be reinstalled. he told me that he has already informed his office and the same person would rectify the problem who has earlier installed.
i waited for full[protected] and[protected] no body turn up. on[protected] i again complained at CC vide complain no. 25731452. today its[protected] more than 8 days. my dish problem is not yet solved. EVERYTIME I COMPLAIN, A NEW COMPLAIN NO WITH 24 HRS TIME IS GIVEN
THESE ARE MY VARIOUS COMPLAIN NOS I HAVE DONE VIDE EMAIL/ CC ETC 25664194,
25731452, 25792568, 25813751, 25814735, 25815215, 25850329.
digital guys call for feedback only and i tell them the whole problem everytime i have told 100times the same thing to 50s customer person. everytime i call on their cc no.[protected] i had to wait for more than 30min with repeated call drops. calling to their so called senior executives is no vain.
ONE MORE THING, AIRTEL DIGITAL ARE CHEATERS THEY FRAUDULENTLY CHANGED MY ADDRESS IN THEIR SYSTEM ON[protected] SO THAT THEY CAN MAKE EXCUSES THAT MY ADDRESS IS WRONG. HOW CAN MY ADDRESS GET CHANGED IN 5 DAYS OF REINSTALLATION ONLY?
I AM FED UP WITH AIRTEL. AIRTEL SERVICE IS WORST I HAVE EVER SEEN. IM DISCONNECTING MY DTH AND HAS ALSO APPLIED FOR PORTING OF MY AIRTEL MOBILE.
UNFORTUNATELY THERE IS NO EFFECTIVE AND TIMELY CONSUMER COURT IN INDIA OTHERWISE I WOULD HAVE SUED THEM.
I
CANT EXPRESS THE MENTAL TRAUMA I HAVE GONE THRU IN THESE 8-10 DAYS. WILL NEVER TAKE ANY AIRTEL SERVICE IN FUTURE.
Aug 13, 2020
Complaint marked as Resolved 
As per my complaint dated 10 November 2012. I have been waiting for my amount to be refunded but it seems similar to the "waiting on-line " for the response from the customer service, except for the " Common Response " posted on my complaint by Bharati Airtel. I have neither subscribed for any 3G Data Plan nor wish to subscribe in the near future. Bharati Airtel has taken advantage of my balance that was Rs500+ and i fear they might automatically bill me.
I also want to know that whether the consumer has a right to claim damage/charges for the Professional Loss (Network Failure/No Service leading to zero communication with my patients) and Mental Harassment caused for the same.
Please look into the matter and suggest me further action that can be initiated and also any help from the Forum for further action.