Airtel Complaints & Reviews

Dear Sir/Madam,

My name is Mazin Khan and I am subscriber to Airtel No. [protected]. Some MMS messages have been sent through my number on 5/11/2012 and I have been charged Rs.40/- by the service provider airtel for the same. As I had not used this MMS service i called up Airtel the following day to inquire about the deduction made from my balance. After my interaction with the customer care executives a number of times my deductions was refunded to me. But I persistently followed up with the executives who reluctantly gave me the numbers on whom the MMS was forwarded and these are the numbers I do not know. As this is the second time that my number has been misused, I am confident that my mobile is been misused by somebody and if this does not stop I may get into trouble in future. As the MMS sent through my number are in bulk and are forwarded to the persons I do not know, I feel this is a case fit for the cyber crime branch cell. As the service provider has frankly informed me that it is not the problem of their company and I m alone responsible for this, I need Your help to curb such types of misuse of mobile numbers.

So I request you to investigate on the matter and provide concrete solution to my problem.

Thanks & Regards
Mazin Khan
Mobile No. [protected]

My balance has been deducted. INR 30 has been deducted from my balance for phone number [protected]. I was browsing internet on my mobile for the URL: m.moneycontrol.com and a flash ad appeared. I believe by mistake the flash ad got clicked and Received a message from AIRTEL that RS 30 has been deducted from my balance for activating Ask an expert.

I immediately canceled the service, However the balance has already been deducted. How can Airtel activate any service on my mobile without asking any confirmation from my side and deduct money in an illegal way ?

Thanks,
Satish

Airtel has the most useless customer service call centres.The executives are semi-literate dimwits who have no intention of providing any kind of service to the customers. They are only interested in ending the call asap. So they just put it on hold for a min of 15/20 mins and eventually the call is dropped. In a span of 4 months I have spoken to umpteen customer service executives to get my internet problem resolved. They are nothing more than trained parrots who repeat the same lines like a broken record. As a last resort they transfer the call to the so called supervisors who have even lower IQs. Rahul Maurya, Asif Ali and Ashok Pawar are some of the specimens I've had the honour of interacting with . None could resolve the problem even after 4 months. If this is the quality of customer service Airtel provides , they should just scrap the whole service division and save the costs involved in running it.

In the end though, I was pleasantly surprised by the service provided by Nitin Pratap Singh ( a supervisor) who was very helpful and is in the process of resolving my problem. Thanks so much Nitin for your sincerity and diligence. I think your colleagues have a lot to learn from you.

Thx,
Preethi Bhardwaj.

Sir,
My customer ID is [protected]. I have recharged my Air-tel Digital TV account after long time on 27 Oct 2130 Hrs by 1100/= for one year. after hour i have registered complaint for not getting any signal. On 28Th Morning I checked all cable connection and got error SM1 and again registered complaint for error satellite migration & received time for engineer visit before 1830 hrs on 28Th Oct. Like This daily They promised for next day and finally on 03rd of Nov. my problem was solved. Hence from very First day onward for 8 days i have not received any Picture.
Air-tel was charging 5.75 Rupee daily from my account, I asked customer care That Once I am not receiving any picture Than why They are deducting my amount. They replied That it will be refunded Ones my complaint is resolved.

Now last 3 days i am asking customer care to refund amount 5.75 X 8 days - 46/= to my account but somebody says There is No such rule, Other says OK sir it will be credited to your account. Still i am waiting for credit.
Thanks
Chandan Netra

Hi,
I am Kuldeep Tyagi. I have applied for Airtel Broadband Internet cable connection at Pocket M, Sarita Vihar, Delhi to a Airtel sales executive ( Rajesh Sharma mobile no.[protected] ) who came to my home and filled a form . I have submitted the required documents: Address proof and Identity proof. He asked me to give Rs. 1000 in advance And promissed me to provide connection as per given time.
I gave him advance 1000 rupees. And he gave me a copy of form with CEF no-3204985 on 6th Oct, 2012.
But after waiting few days he gave me continuosly false promises and no one came to provide me broadband connection.
I continuously tried to talk to him but he stopped picking up my calls. I am helpless and now expect a favour from you to look into this matter. As per him His DSA office address is AMBA BPO, 4, BEGUMPUR, SHIVALIK ROAD, MALVIYA NAGAR , DELHI .
I talked to Mr Kuljeet Singh DGM AMBA BPO; Mobile: +91-[protected] he told me to talk to Regional Manager- Amit Heera Mpbile no-[protected] about this matter.
I talked to Mr. Amit Heera on given number and he told me that Rajesh Sharma is a fraud and has left the job already. When I asked Amit Heera to refund my amount if he is not able to provide connection then he said that He is not liable to refund the amount against this issue. I logged complaint (Reference number is[protected] to Airtel Customer Care on [protected]@in.airtel.com but after a call they did not respond.

Dear Sir, I am helpless and expect the favour from you agianst theses fraud peoples of Airtel and AMBA BPO. Please take immediate action to resolve this issue and refund my advance money back.

Waiting for your positive response.
Regards,
Kuldeep Tyagi
Phone : [protected]

Hi,
My airtel mobile no. is [protected].I have never activated AIRTEL FRIENDZ CHAT_DAILY_DECREAMENT_1.5 and even never got any kind of service activation message from the service provider i.e. AIRTEL and today i got a message from AT-AIRINF that "thank you for choosing AIRTEL FRIENDZ CHAT_DAILY_DECREAMENT_1.5on your airtel mobile.You have been charged Rs,1.5 for 1days".Is this a new stunt of generating revenue????? Kindaly take action against people those are involved into these kind of stuff.

MMS services were activated on my mobile number without my consent, and I was charged Rs. 99 as a monthly rental. I did not notice the charges until Dec'11 when I randomly checked my bill. So I went back and checked my previous bills and was shocked to find out that I was charged Rs. 99 from April 2010 onwards. I called up their customer care in Dec'11 and asked them to discontinue the MMS service, but they did not do anything about it. So I wrote a mail to the Nodal Officer in Mumbai on 1st March 2012, and explained them what was the problem and asked for reversal of charges. I just received an automated acknowledgement mail..Finally I wrote a mail to Appellate Mumbai on 28th March 2012 and brought this to their notice. I got a call from them within 3 days of my complaint, but they just agreed to refund me Rs. 299 out of the total amount.

Also inspite of writing them about the MMS services wrongly activated on my number, they again charged me Rs. 79.84 in my Apr 2012 bill.

I wrote one more mail to them and threatened them to bring the matter to the notice of their Company CEO , Mr. Mittal, CFO, Mr. Kapoor and to the Consumer Forum. I again got a call from them, but they were just not ready to pay any heed to my threat. They even openly challenged me that I can go to any forum or even write to their Top Management but still will not refund my balance amount. The question is not about the amount but the rationale behind charging amounts on an adhoc basis, which I am aware AIRTEL is famous for.

Total amount wrongly charged till date : Rs. 2230 + Rs. 79 = Rs. 2309
Total Refund received till date : Rs. 299.00
Balance Not Yet Refunded : Rs. 2010

Before approaching you , I tried to get my problem resolved through various other channels, but no luck.

Hope to get justice and my money back.

Thank you
Swapnil

I have a airtel prepaid connection.
Once in a month, i get a message on my mobile saying you have been charged 20 rupees for some download or some service which i never even heard of. Customer care is very poor and they dont repsond at all. This is happening to everybody i know who have a airtel connection.
Please dont go for airtel mobile connection. I lost quite a bit of money because of this.

Airtel is displaying Echarge Rs. 24 on site. In this Erecharge customer will get 3000 local + national SMS for validity of 10 days. I recharge for that twice from rechargeitnow.com and from Dealer also on[protected] and[protected] respectively. After recharge I got the message for only 200 SMS and even than I was charged for 1.00 loacl and 1.50 for national. Company is cheating the customers by displaying false details.

I complaint to the company for refund the balance otherwise I will complaint to TRAI Also.

Anand Bhatt
[protected]

Hi,
I was using a 2 mbps plan with data limit of 15GB but I got switched to 8mbps and 50GB data plan on 22/10/2012. The reference number for the same is 23755062.
But after 15GB download my speed went back to 256kbps then only I knew that the plan was still not switched to new plan. I talked to their customer care and that guy did not give me any complaint number instead said that speed will be good in 4 hours. It did not happen even after 24 hours. I again called their customer care and report the same. Still this guy deepak said the same and was not ready to give complaint number. He instead gave interaction ID[protected]. He told that speed will be 8mbps in 4 hours. It has been 15 hours and still no update on speed.

Thanks.
Ashok

Hi,

We have taken a new Airtel internet fixed line broadband a week ago. Internet is not at all working. Tired of contacting the showroom, customer care contact person, but didnt get any response. Do the needfull.We are trying to contact the higher level management for this issue, if we didnt get any response within 2 days.

Mobile no: [protected]
Email: [protected]@gmail.com
Account no: [protected]
User id: [protected]_tn

Hi Sir /Madam,

This is satyendra alaparthi. Sir i purchased airtel sim a week back and my number is [protected] and i submitted the proof which is required with full clarity image and my sign tooo but i got a message that submit your proof. i want to know how many proofs i must submit in a week for a new sim and messaging as per govt rule. as i called customer care @ 11:21 am on[protected] and spoke to mr.ramesh and ramya they irritated me and made me angry they are saying right now your able to call naa why to worry your outgoing calls are not yet disconnected right means after disconnecting i must approach are what. In a week what happened to my proof are they using illegally are what. I will go legally regarding this issue if my problem is not resolved and i thought airtel is one of the best service provider regarding all aspects yours is similar to other networks but i am hurted by that executive they are saying submit once again i will tell your where i took that number too its near indo american cancer hospital, banjara hills in a small outlet... please take necessary action..

hello i am sudhir prasad from patna. I have got a call from pakistan from no. [protected] at 06:30 PM 05/11/2012. This is the second call i got from pakistan. I have also contact to airtel to block my ISD calls but they are not doing so. Although other providers do this easily. I am too afraid from this call. please take it seriously . You can contact me on [protected] or [protected]@gmail.com.

I wiil be very very obliged for this favour.


Thanks.

Dear Sir,
I was working with Bharti Aitel Services limited ( Inida ). from 30/01/2008 to 05/08/2009 as Sr. Executive under employee code 50704 with PF No HR/GGN/10693/024388 . I submmitted my PF withdraw form in BHUBANESWAR OFFICE in the month of JUNE-10 and the HR submitted to RPFC office on 30th SEP-10 but till date i have not received any amount nor they not give any respond on that .And at the same i have given complain in PF Grievance Cell .Till date i not receive any information from them.
It is my humble request to you please look in the matter in urgent basis.

Regard
Ram Sankar Pandit
Mob-[protected]
Res-[protected]

Complainer:

AMIT ARORA
Please Contact me on: [protected]

Complaint Against:

Airtel Mobile Delhi

[protected]@in.airtel.com

Nodal officer,

Appelate Authority

Dear Sir/Madam,

I have taken a new postpaid connection no. [protected] w.e.f. 25th Feb, 2012

As told by Mr. Sachin (Airtel Sales Representative) before taking this plan that i have

i) Charge of All A2M calls : 0.30paisa/minute
ii) There are no charge of CUG (calls in DMRC corporate group) i.e. all CUG calls are free
iii) 400 minutes local A2M (Airtel to Mobile local) free at any network
iv) 100 Local or national sms free

But from the very first bill (i.e. from March 2012 bill) Airtel are overcharging me as follow:

i) All A2M calls are being charged: 0.50paisa/minute
ii) I have not been discounted full 400 minutes A2M local calls (some of the calls have been discounted and some have been charged).



After lodge several complaints in Each and every month, Airtel 121 executive had admitted their mistake and give me waive off of my extra charge and every time promised me to never repeat the problem.

But from the month of September they are telling me that they have activated 400A2M discount package, and they are giving me full discount.

I never says that they have not activates 400 minutes A2M toppings, but my problem is
i) They are charging me all calls @ 0.50 paisa/minutes, instead of 0.30paisa/minute
ii) They are not giving me full 400 minutes (400 pulses as per bill)
iii) For Example In Oct-2012 and Sep-2012 bills

. Month My Local A2M usages Charged @ 0.50paisa Discount given Extra Charged

1. Sep- 2012 258 pulses Rs. 129 Rs. 78.00 Rs. 51
2. Oct-2012 344 pulses Rs. 172 Rs. 76.90 RS. 95.10

Total Extra Charged in two months (RS. 51+95.10) = Rs. 147 + Service Tax Extra

Enclosed herewith: i) Copy of My OCt-2012 & Sep-2012 mobile bill
ii) Copy of Plan offered to me

The reply of Airtel as follows:


"As per your telephonic conversation with Mr. Jitender Jayant, we would like to inform you that post receiving your compliant we have verified our records and found that the free plan ¿Discount 400 Minutes (Local M2M)¿ was activated on your above mentioned airtel mobile number on 25 February 2012.Moreover, we have validated our records and found that you are getting proper discount as per the plan."

Please help me in this matter
Your regular viewer of CNBC Pehredar

AMIT ARORA
[protected]

I have a cell number of Airtel. They are deducting an Amount from my prepaid balance for Value added services i.e.Rojgaar sewa but i dont activate any service like this. I want to complain lots of time on 198 for get my money back of Rs.35 but there is no option for customer exceutive helpline.
Now I need help for the same.

I got a message from "AT-AIRINF" reading "Thanks for downloading Hottie Naughty from Airtel. You have been charged Rs. 99"

I have not initiated to download any such application/VAS. Kindly deactivate these services and credit the charges back to my account.

This is my second month since am using Airtel. If you can check the records, I have been sending mails to and fro for some or the other reason. Every new week I am encountering new issues and being forced to get into this cycle of lodging complains and getting them redressed. I am sorry to say but if the same continues, I'd have to again port back to my previous service provider. At the cost of getting better network coverage, I don't think I should get into this fussy situations.

refer to my complaint on 04 Nov 12 regarding Airtel digitel TV. My customer id for digitel tv is [protected]. There is no action being taken on my complaint.
Also the call centre's and its agents response hasbeen very discouraging. I am being given new timings everytime and after that no action is being taken. I even spoke to superiors in call centre but to no avail. Also everytime i call up call centre it waste my time as well as money but there is no action being taken and everytime i need to furnish the entire information again again to agents which is very disgusting. Again today morning i was given complain number 25769856 but no engineer has turned up. The matter needs to be taken up with airtel to resolve at earliest.
the services of Airtel has deteriorated tremendously and is causing major inconvenience to customers

I have made a request to change in billing plan on dated 16.10.2012 whose request no. is 23456204.On dated 18.11.2012 I got confirmation call that my plan has been changed..But on calling on customer care on dated 5.12.2012,I got reply that plan has not been changed yet and it was applicable as when it will be changed.I want to know my billing cycle starts from 26th every month and till 5 of next month plan has not been changed..wht I will suffer for the loss if the fault is from AIRTEL side.Worst company.........

Its been over 2 months since Airtel decided to charge me for not using data. I get random server messages every now and then informing of a debit from my prepaid balance. the amount varies from 10p to 1 rupee.

Its a pain to even get through their call centre and and when I did get through, I was put on hold, given random explanation and finally disconnected from the call.

In total they may have deducted 200-300 rupees from my account in this way over the past few months but with economies of scale , they must be making a few hundred crores each month this way. Not many people really bother about such small amounts let alone pursue the complaint.

Would be grateful if someone takes them on for this.

warmly
Chirag
PS : Is there another big-ticket scam lurking beneath here ? I wonder