Airtel Complaints & Reviews

I am writing this with high level of frustration and disappointment caused while applied for Airtel Wired Broadband connection. I would say it is probably the worst service that any ISP can provide to a consumer in this country. Lot of communication gap and false promises from their end really tested my patience.

Here is the story. I bought a new laptop and planned to take internet connection. I applied for Airtel broadband connection through online on 9th October 2012. One of the sales representatives(Abraham) called that night and he asked me for the copy of ID proof, address proof and photo. Since I was in the office I asked him to come next day. He came to my home on 10th October 2012 morning and collected all my details and I also paid Rs.1200(Plan charge 1050+Notary sign charge 150). He said someone from the technical team will be contacting me within 3 to 4 working days. Waited till 13th of October and there is no response from ISP's end. I call the customer care and they said broadband connection is not feasible and the amount paid will returned back through check within 21 working days. I got pissed off and called them again. Other call center representative's answer was different and she said the connection is feasible and she promised me that someone will be calling me on 15th of OCtober 2012. Waited till 18th of October and there was no response from their end. In between the I called the sales representative and he gave me the technical department head's number. Unable to reach the head.

Again called customer care on 18th and they gave me a different answer again. They said the connection is not possible and I got the same reply as same as the customer representative 1. Tried calling the technical head he asked me to send the application details. Sent him all the details and there is no response from him. I would have called customer care atleast 10 times and I've been getting different answers each and every time.

At last on 23rd October someone from the Airtel called me and informed that the connection is not possible because the ports are not available and they said that the money will be refunded through check.

It took almost 2 weeks for them to tell me that the connection is not possible and till date I've not received any refund from them.

Government should take strict action against these kind of ISPs for making the consumers suffer to the core.

Suggestion:- Airtel should check whether the slots are available for the internet in the consumer's area before getting money and necessary documents from the customers.

Application No. 578357

Reference No. 23385282

Location:- Tavarekere, Bangalore

Sir/Madam,
My no. is [protected]. It's service was suspended from[protected] for incorrect of id proof. I submit all my I'd proof to the nearest airtel outlet dealer but they are not submit my documents. Please solve my mobile no. problem and withdraw your suspension my airtel no service.
Thank You.

I bought Airtel 3G Data card. It worked for a week. unexpectedly it displayed SIM CARD REGISTRATION FAILED. I contacted customer care, local distributor, Local AIRTEL SHOW room. They are not able to resolve the issue. My device and Sim are new. They dont have my detail at all.
When I visited air tel Show room, people response is also bad. More over there were 3 people shouting with the Manager for different issues.

DON'T GO FOR AIRTEL PRODUCTs

airtel mumbai is sending unwanted bulk sms to my mobile number from AM-655007 about airtel internet. i have 2 airtel connections of fixed line and broadband at my office and residence. i am guessing thats how they got my mobile number. i receive the same bulk sms twice a day. i have activated dnd on my number but still i get the bulk sms. hows this possible?

SIR/MAM,

MOBILE NO.[protected]
I am Using my above mentioned no. for two years of your network, last month got a call from your executive that to submit the ID proof, other how the connection will be cancelled, we gone to the nearest Airtel office they did nt accepted my identity & my no. too got blocked. Your Customer care executives also not responding to my query. I need my no. back active. ....... My complaint ID at the Coimbatore, Avinashi Road Office is CWBAR[protected] ...............

--
ABISHA MEJI M
W/O, MILON D.SELVAM

To whom it may concern

Hi,

I'm using Airtel 3G Dongle (No.[protected] from 1st Oct 2012. I have not received my E Bill at my actual Email ID ([protected]@yahoo.com). Airtel mailed the Bill to a false Email ID (saumyadip.[protected]@gmail.com) which was not provided by me. I tried to contact Airtel Customer care over Phone several times, but couldn't able to connect. I'm looking forward to get my E Bill at my actual ID asap.

Regards
Saumyadip Thakurta
Email ID: [protected]@yahoo.com

I was a Idea customer but due to a attractive plan of airtel that on First Recharge of Rs. 52 I get call rate as A2A- 1p/3 sec and A2Other 1p/2 sec and say that i will get full talk time at some of the recharges like Rs. 48.
the above facilities are for 2 months and said that after 2 month i have to recharge with Rs. 2 and i get continue the aforesaid facilities. but after 2 months when i recharged with Rs. 2 i find that the aforesaid services are not continued so i called to customer care center of Airtel and they tell me that you can not continue this service that they stop this service and suggest to recharge with many other recharge to reduce call rates. So the service of the Airtel are not satisfactory.

Airtel digital provides the worst service interms of customer support and the set-up box.This is from my experience.We should never go for Airtel digital tv other wise life will be hell.my customer#[protected].I made a mistake hope other will not after reading this.
Since 1 month I am behind Airtel digital customer suport & local technician team...It has been more than a month but no solution.

>Customer support never picks up call
>Even sometimes they picks up, they will put you on hold, divert the call to somewhere else
>While speaking in english with customer support guy, suddenly call gets diverted to Tamil tech support guyz.
>Any body can close the ticket without resolving issue or without getting my concern.
>Sometimes they are not ready to give the ticket number.
>Worst experience with their local technicians..they are the boss
>Technician visited 2 times and delivered defective set-up box which never runs but they made sure to take their service fee of RS 150 each time.
>After spending RS 600 and lot of time over calling those people, still I am not able to watch my TV since 1 month.

Our a/c no.13732764 ka bill 799+tax se jyada ka aaya hai. Eske liye hamne na koi request ki thi, or na hi activate ke liye kaha tha. esliye please es
amount ko bill me se kam karne ki kirpa kare, My mob.no. [protected] hai.avam email address [protected]@yahoo.com hai Thanks, Arjun Containers Pvt Ltd

Sir.
I puneet gupta owner at BALAJI ENTERPRISES shop no3 shakti park khandsa road gurgaon facing problem since last 20days for active my broadband connection..i hve complaint many times the agent said ur compliant is in underproceess other agent said no connection available the amt will refunded in 15 days no action is taken ...i fill 2 form to activate my connection the agent RAJAN code gdsl24000 has fill the form and take 700rs and said connection will activate in 2 days but another he swithoff the mobmob i was trying.. after a day he pick the ph and said no connection is avilable i said so told give my money back he abuse me and said go to the and complaint abt me i call in customer care i complaint but no action was taken another day frm airtel broadband one agent has come Mr JAY SINGH code gdsl23016 i hv told the whole problm he said dont wry i will check .... he checked the whole connectivity and said conection is available but there is 15 gb plan avialable he said sir plz trust me i will be activate the connection he fill another form again i paid 700 rs he said wait for 2 days i trust on him i wait for 2 days the same think he is done switch off the mob...the senior said that dont call me again ... call the agent who take money i again complaint in customer care he said i hve make a complaint no action is taken comp. No23149820,23360258,23538954 ..


Sir plz help me to activate the connection or otherwise give my whole amt back plz .....plz sir take action as soon as possible and sir also take action on these agent ..also
FOR FUTHER DETIAILS CONTACT ME...[protected],[protected]

Sir,
I am a very old customer of Airtel but i am facing problem when i call from my 3 airtel numbers.The customer care of all my numbers is not working for last 1 month.I complained to airtel about this problem but didnot get the solution.So kindly help me in this matter & get my customer care started.my numbers are-[protected],[protected],[protected].
Thanks
Ashish Sangra
Contact me at-[protected],[protected]
[protected]@gmail.com

Dear Sir,
day before day I missed my mobile in a private bus during my business visit to chennai. In spite of my tight business schedules and commitments the first thing I happened to do is to visit one of your customer relationship center at ashok nagar since communication plays a very vital role in my business. I explained to your representative about the situation and was re directed to kodambakkam branch due to power breakdown. Went all the way to kodambakkam branch and was told to visit the T.nagar branch since even they had power breakdown,. But i was astonished to hear the CRC of the most leading communication network "AIRTEL" drags a most valuable customer for just the sake of a regular power breakdown for almost half of the day.
Finally I happened to fill in a communication form at T.nagar branch with the reasons clearly stated and was informed the Sim(Recieved at 12 0' clock noon) will be activated in another two hours without any further delays. I was pleased and felt everything should be fine at least after so much of effort taken to find the right CRC since morning but to my surprise they failed to keep up the commitments and my Sim wasn't activated till 2.30 p.m. So I happened to call one of your customer care center to check in the status and I was informed in certain cases it might take maximum upto 4 hours to reactivate the Sim. But i waited for the whole without any communication to the outer world just trusting the words of your organization. Finally made a call around 7.00p.m to the same customer care center with full of disappointments since morning but i had a further shock with the no response and was asked to check with the CRC from whom i had collected the Sim this morning. I even spoke with the Floor supervisor but his reply was totally.Still it is not activated.Your committed time 4hours max your guys said. but nowalmost 12 time 4 hours dead line crossed. The pain is each customer care execurives is telling different things.
I fed up with your service and I dont like to continue with your service, i dont know how are you doing business with out any communication between you and CRC. Even CRC guys told me come there and change another sim since the sim has some error.I sent some one there they did not chnaged the sim and said that it will activate with in 4 hours. that passed more than 8 hours. So please activate and i can change to another service provider. i cant loose the no which is familiar in my business.

So kindly look in to this and activate as soon as. I am using your service more than 8 years but never see this trouble. so kindly rectify to retain next customer.
This was i wrote them 3days ago.




After all the pain I talk to a applet team now. she said that go to airtel showroom and got another sim that seems start the game from scratch. I dont like to waste time with you.so please disconnect my no [protected]. Already past 5 days i wasted time with your guys. past month i bought a usb modem from you. just i called and your CRC guy came to my house and got the money. so it seems if you will get the money from customer then your CRC guys will do all things. but if the customer need service we have to go and beg them. is it right thing?. also still i did not get any call from your CRC and you too. I am calling every day. so Please consider this is my application for disconnect the service. also i have usb modem with you .that also i need to terminate from you. so i will contact the correponding team. really i am too much happy with your service. so stay this process. I will do help for you to reduce customer who all my friends and business contact. and will be reimbursement for your CRC child things. I put it to my lawer Babu ganesh. He will take care all things. bye.

Still the problem is not solved but their website is showing that problem resolved. I dont know how did they closed the complint without my confirmation. due to thier poor communication i suffered lot. I had lost 50000 due to non available of the phone and new customer. also lot of depression due to their activities.

DEAR SIR/MADAM,

MY NAME IS DAVE RAJAN MY AIRTEL NO. IS [protected]. BEFORE 1 DAY I ENTERED MY PUK CODE IS WRONG MANY TIMES. NOW MY PROBLEM IS MY SIM CARD IS REJECTED. SIR I RESPECTLY TELL YOU THAT WHAT'S THE PROBLEM OF AIRTEL CARD?



MY MAIL ID IS dave.[protected]@gmail.com

DO SOME FOR MY NUMBER

I'm Senthil from Chennai, using Airtel postpaid Company CUG ([protected]) for the past 6yrs. 3 months back i activated Internet pack of 1GB, till last month i get bill below Rs1000/-. last month i got bill for Rs5118.90/- was shocked on seeing it.

I called Airtel customer care (121), executive informed that i have used excess 400MB and its cost nearly Rs 3911.12/-. I have send a mail to [protected]@in.airtel.com on 17th Oct 2012, i got call from Airtel on 23rd oct 2012, i explained everything and asked to reconsider about the bill.

Then there is no response from them, i have send another mail on 26th oct 2010 to know about the status, and got return mail from Rekha & Sirisha Palaji as "GPRS charges are charged as per the usage".

In Airtel there is no facility for me to check the data used, only in the bill it reflects the total usage. My concern is after crossing the limit of 1GB i didnt get any information allowed to used the internet and finally in bill showing Rs5118.90 to pay.

The ultimate thing is, I'm paying Rs98 for 1GB and Rs3911 for 400MB, i dont know how to digest it.

I'm one of the customer of Airtel for the past 6 yrs, using 5 post paid Mobile connections and 2 Data card, now this incident made me to think about other network for the further uses.

I'm totally frustrated on this, and not getting any solution so came here to highlight this matter. As a once the leading mobile service player Airtel should have a clear transparent system.

When the limit exceeds it should inform to the customers and should have some slab limit for using and also freezed cost for it.

Hi,

I have the following airtel mobile numbers [protected],[protected],[protected] on my name i.e Divya Manohar Mudumala.

My issue is, i have paid my airtel bills on 09/09/2012 for the above mentioned numbers generated on 22/08/2012 which was due on 09/09/2012 vide bill num-61 at Bharti airtel office ,opp Vijaya krishna super bazar,Near buckinghum post office,Vijayawada.The details are:

[protected]-860.00(paid on09/09/2012 vide cash bill receipt no-60)
[protected]-790.00(paid on 09/09/2012 vide cash bill receipt no-61)
[protected]-290.00 paid on 24/08/2012 and 575.00 paid vide
cash bill no-60)


However i was charged a late payment fee of Rs-100.00 for all the above three mobile numbers in the subsequent bills.I also raised a complaint for the number [protected] vide ref no[protected] on 16/10/2012 and for [protected] vide ref no[protected] on 16/10/2012.I spoke to many customer care executives but of no use.All my efforts went in vain.

The undigested fact is that the airtel customer care people closed my complaints stating incomplete info.Also I neither got a call nor a mail from the complaint resolution team stating my complaints were closed.This says the airtel's concern towards the customers.

The second one is i tried calling the customer care several times to inform my problem.The worst experience i ever had in my life was with airtel IVR.It asks to dial 198 for any complaints .

When we dial 198 it gives 2 options i.e if we have complaint no press 1 else press 2 .
When i dialed the option 2 it again goes back to the previous menu and asks us to dial 198 for any complaints.This goes on repeating all the times i call and i am fed up of dialing 198.Finally i though of writing a mail to some next level where my pain can be understood and resolved.

I hope the resolution at the earliest.

Whenever a complain /request is made withe respect to thee existing services etc. thee company does not attend to thee same theough theeir customer people assure me of thee same. In last monthe I shifted from one place to anotheer in thee same city and made a request to shift my air-tel connection to thee new place. Though theere were multiple calls from thee customer people no action was taken and at last I had to disconnect thee services. To my terrible dismay thee number was working somewhere in thee same city. There after I applied for anew connection which was provided after much waiting. The service people are very much unresponsive and do not pay any heed to requests. This time thee land line instrument is not working and even after I lodged a complain on 24the of October-2012 till date no body is forthe coming. The customer people only beg pardons for this and do not ensure timely attendance.My reference number theis time is 23805254.

please disconnect my broadband services.
i have not use of broadband.......................

My customer id. is [protected]
I am using this connecting for past 3 years and now due to some issue Airtel technician wants to replace it.
Airtel is expecting me to pay 350 Rs. for the replacement.
If Airtel owns the STB and I have paid upfront for the set-top box services then why am I asked to pay for this replacement? This is not acceptable since if I terminate the services then the STB will be returned to Airtel.

Need your immediate attention.

I had raised a relocation request to bangalore based on the suggestions from the airtel customer care. The first relocation request raised a mnth back was closed as complete without even notifying me so I raised a request again(req num[protected] on 19th oct. Still i havnt got any call and no agents have come and collected the documents needed. They also called me and cancelled the old number which i held.

Sir we are receiving late bills since last
2 months due to each an extra amount
of Rs. 100 is adding to my bill moreover earlier
complaints are not solved and remains pended

my airtel no.is [protected]
I have been a pemanent user of airtel
since so many years and if this thing is
is going to happen with me then i have
to stop using airtel no. and try sim of
other company...........