Airtel Complaints & Reviews

I am a ported Customer From Aircel. [protected]
I have been renewed for fusion longue.The thing is i dint get the activation Message .
I called up CC in the evening today and I’m put through to an inexperienced young Man struggling to speak . Fine. Most of Airtel’s CC is of this type anyway. What pissed me off was that even though he had heard about Fusion Lounge, he had NO idea how it was activated, he wouldn’t agree he about that, and rushed me up into deactivating it. Throughout the call the rep blamed ME for the activation and said that it was entirely MY fault. I mean, WTF? Here I was having absolutely no idea what Fusion () Lounge is and he’s telling me I had activated it. After I strongly objected, he told me I must have activated it without my knowledge.
Hoping that they would deactivate it.Just now i again called them for the confirmation of the deactivation .

Hi,

Past few weeks we have a serious issue in the network connectivity from Airtel.
Problems faced in the past week:-

• Calls are not getting connected,
• Many people are not able to call our numbers,
• During a call many a times it gets muted and we can't hear anything
• Calls getting disconnected in between.
• Battery draining to less than 40-50% without any outgoing/incoming calls.

The above problems are reported by many people and not just few.
Hope this would be fixed in a few days or else we may need to think of switching to other networks

I have purchased airtel DTH recorder set top box. after connection came to know that some buttons of new remote are not working also recorder functionality not activated. I had follow-up with Representative Vinod three-four times but the things are still not working properly. its almost 4 days now.its really very bad service.

Dear sir,
I pramodh B K want to know call history-outgoing & incoming of my number [protected]
(airtel postpaid) for last 3 months september, october & november.so I request you to provied the details requested.
please reply or send response to my mail Id- [protected]@gmail.com

Thank you.

Dear Sir/madam,

I am having a prepaid connection of Airtel-Number [protected],but it is disconnected now.
I got a message on 27/11/12 at 12.28 showing to submit Adress proof & ID & disconnedcted at around 5pm(27/11/12),i am using this connection for the last three years & for submitting the Ids & form i contacted airtel service at panchkula_haryana but they also not accepted the form,they also saying that the connection could not be activated
for this reason i am not getting any calls & my porofession also getting hurted
Please do anything asap

Regards
Praveen p
[protected]@gmail.com

dear sir,


I got a airtel connection of post paid they told me it will be plan of 199 RS per month but actually i am getting more than 230 RS.
I want to change it perpaid connection but they asked me to wait for three months.After three months now they are again asking to wait for other month
please take action towards those people.

Dear Sir,

I have closed the connection with respect to Airtel Digital TV consumer id [protected] on 20.11.2012 against the reference no. 26153828.

CPE recovery reference no.26174392 is created on 21.11.2012.

The Set Top Box (STB) and Antenna are not collected till today (29.11.2012) from my place.

Again I received another CPE recovery reference no.26284442 created on 26.11.2012.

Before closing the CPE recovery reference 26174392 created on 21.11.2012, why another CPE reference no.26284442 created on 26.11.2012. Please explain.

I want the devices should be taken at the earliest from my place.

Also the amount I paid should be refunded properly on time.

Unnecessarily this process is getting delayed towards the motive of grabbing the amount I paid initially.

If this practice continues, it will lead to a legal action against Airtel Digital TV.

I will consider this email as a proof of submission in case of legal movement against Airtel Digital TV.

I am expecting a proper response for this mail.

Regards,
Rajesh Lingadurai

I AND MY HUSBAND MOHD. YASIN HAVE 3 AIRTEL LAND LINE NUMBERS[protected],[protected],[protected]. FOR THE LAST ONE WE HAVE REQUESTING AIRTEL TO DEACTIVATE "HUNTING FACILITY" ON THESE 3 NUMBERS. AND THIS FACILITY WAS PROVIDED BY AIRTEL ON THEIR OWN AND WE DID NOT WANT IT. WE HAD MADE INNUMEROUS COMPLAINTS BUT TO NO AVAIL. DAY BEFORE AGAIN WE MADE A COMPLAINT NO.: 25268602. THIS WAS CHANGED TO 25327034 YESTERDAY AND AGAIN CHANGED TO 25344406 TODAY MORNING.

THESE NUMBERS ARE BEING USED IN OUR BUSINESS PREMISES.

NOW AIRTEL HAS GONE AND DEACTIVATED NO.:[protected] COMPLETELY AND ARE SAYING THAT IT WILL TAKE THEM 7 DAYS TO RESTORE/ACTIVATE THE PHONE BACK, AS THE SAME HAS BEEN DEACTIVATED AT THEIR BACKEND OFFICE.

MY QUESTION IS WHO WILL PAY FOR THE BUSINESS LOSS WE WILL BE SUFFERING WITHOUT PHONE FOR A WEEK? WHOSE FAULT IS IT - AIRTEL. WHEN WE HAVE ONLY ASKED THE HUNTING FACILITY TO BE DEACTIVATED.

ACHALAYASIN - [protected]; MOHD. YASIN - [protected]

For past one week, my phone has been deducting my balance without me actually making a single call. Earlier they were cutting 10 paisa... now its moved to Rs. 2. 40 paise. The message keeps coming in with the amount it is deducting and my current balance.. The call duration is always shown zero. I have tried calling their customer care but none of their executives are busy. I had recharged my phone with 100 Rs and now i have .21 paise left in my account and at least half the amount has been self deducted (WITHOUT ME MAKING A SINGLE CALL)
Kindly look into my matter, its high time Airtel stop telling public how its the no. 1 telecommunication company and advertising it continuously.

Sir/Madam

This is in regard to the unnecessary deduction of value regularly from my mobile connection for last 2-3 weeks . I am Sumantra Sarathi Das and my pre paid mobile no is [protected].
I am in utter surprise that from last 2-3 weeks again there is constantly value deduction from my number .it is very surprising that there is no customer service person to respond to my call. How can Airtel activate any scheme in my number without asking me.
This same incident happened many times in my mobile number previosly.Later when approached consumer forum, airtel reembursed my money..
Plz look into the issue .

Thankyou
Regards
Sumantra Sarathi Das

I have switched to from TATA DOCOMO network to AIRTEL network a month ago
(due to very low network coverage of docomo in my office) by
submission of proof in AnnaNagar Airtel showroom, I used it for the first two
weeks without any inconvenience, but on 16.11.2012 Friday morning my outgoing
calls were blocked. Then I went to AnnaNagar Airtel showroom on that day
evening itself and submitted my proofs again, they said it will be activated
with in three working days. But it was not activated.

Then I went to AnnaNagar Airtel showroom again on 21.11.2012 they said that the
form was submitted from our end dated 20.11.2012 with LCS No.28. They asked me
to call from the landline(prepaid) in showroom. One of the customer care
employee picked up and said it will be activated in an hour but it was not
activated(note: when i enquired customer care executive said that my outgoing
calls were blocked due to loss of mobile on 21.11.2012).

Again i went to AnnaNagar Airtel showroom on 23.11.2012, one of the employee
asked me to call from the landline available, when i called one picked up the
call and said it was released and you will be able to make outgoing calls.

But today morning(27.11.2012) my incoming calls were also blocked. When i
called to customer care from another number they said my number was deactivated
for not submitting the proof.

I was using this number for the past five years. I have given this number for
all sort of official and banking purpose.

Note: When ever i call to customer care employees are giving fake information.

Kindly let me know whats happening on your side and I want my number back again
in active condition as soon as possible.
Deactivated airtel number: [protected]

--
Regards,

Saravanan.K
Threat Research Analyst
McAfee Avert labs
Alternate mobile number: [protected]

Sir,
my mobile no [protected],
mail: [protected]@gmail.com
I have bought a 25rs internet pack scratch card, i have scratched that heavily so that i can't see clearly some numbers, i have called the customer care for help but they could'nt help me, SERIAL NO of the scratch card is [protected], will you please help me to use that card, so that my 25rs wouldn't be waste.

We applied for Airtel Leased line service (Marath halli area, Bangalore) on Aug 20th 2012 with Airtel representatives Mr. Puspraj and submitted all our documents and check of Rs 17000 post feasibility check from Airtel engineers. After repeated follow up with representatives and escalation to Area Manager Mr. Purushotham in SEP'12 and Oct'2012, we got commitment that, the line will be activated within a week. Again, there is no response from any of the folks including the escalation point.
In the month of Nov'2012, after following up again, with Area Manager, We understand that the representative is on vacation and our case will be taken forward upon his return.
Again, there is no update... We had to follow up again to get the status and we are asked to send an email for cancellation whereas the cancellation of application is initiated from airtel due to their inability to deliver the service.

During the month of Aug2012 to Nov2012, we lost business of few lakhs due to repeated false commitment from Airtel representatives and now I got an email stating ,the refund will take 30 days. This is certainly not professional and not fair.

Deactivation of auto subscription
To
The customer care,
Airtel India

This is regarding my celebrity wellness mall subscription, which is renewing automatically. Stop this auto subscription and deactivate it permanently.
My cell no is [protected]
Network service - Prepaid

Palaniselvam M

Sir
My post paid Mobile No is [protected] and [protected] . I have requested the CC of Air Tel Services t activate my DND services for commercial SMS But they have blocked my All sms services. Even I can not receive any sms from my family members or even from any of my either mobile

Please help and get solved my problem
R.k.Ghai

Hi Support Desk,

Please share the following information

a) Contact Information of your Nodal Officer
b) Reason for Denial of Address Verfication for the Phone Number 998-999-XXXX

I am holding the Airtel Phone 998-999-XXXX. The issue I am facing is that the Service is being disconnected in lieu of Address Verification Failure.

I had submitted all documents along with Rs. 500 activation charge for my number including copy of my passport and two photographs.
The Address in Passport is valid, and is verified multiple times by various service providers.

1) Your Executive Anand, has written that the address is incorrect and he made attempt to contact me on my number during verification. Both did not happen, neither I get any call, nor did anyone turn up for verification - Outcome - Status of Sim - Disconnected.

2) I made multiple attempts to contact your service center and Spoke to Mr. Moses and Mr. Varadaraj, both denied anything they could do.

This has happened twice, question I have is, are your guys up to their job or your primary motto is to harass paying customers? If not action is taken in this matter in next 48 hours, I am going to write to TRAI's local Authority, seeking their help to resolve this.

Copy of this email is also published on Complaints.in

i have been using airtel broadband since 2 years. but never in my last 2 years have i received the correct bill. i have been overcharged around 150 rupees each month. since last 6 month they have even stop adjusting the amount in my bills. on request for disconnection they are not disconnecting it. my broadband is not working since lat month still i have been charged monthly rental for the same.

Sir,
My airtel dth id is[protected]. i am facing above problem since 1-2 months. i have done so many complain but they are not able to resolve it always they take time of 24 hours and after 24 hrs they again take 24 hrs. as my old parents only available at my home when i came they told us , then we have talk to customer care on 21 oct ask that problem will resolve within 24 hrs but no body has came, we talk to engineer they told talk to airtel . on 27oct again wetalk to customer care they told again wait for 24 hrs then i have called today then again customer care telling wait for 24 hrs.
As my leave will be finishing tomorrow so i am sure that airtel is not going to resolve my problem and their service center and enginner is not knowing how to talk with consumer as my parents has told .they are behaving rudely.
so i have no choise other than change my dth service with some other company.

Dear Sir,

my name is Anish Singh, I use Airtel mobile network prepaid SIM last 4 years . My Mobile no. [protected] .last 3 years my call rate deduction 50p/min Airtel to Airtel & 60p/min Airtel to other.but last 2to 3 week automatically plan change 1rs/min A to A & A to Others. I complain 2 to 3 time in airtel customer Care Complain No.198 but problem is same.
Please change my call rate 50p/min Airtel to Airtel & 60p/min Airtel to other.

Your Fitfully & Regards,
Anish Singh.

I am Mr. Rahemat ali mohammed.Today at around 11 a.m., I recieved an sms from airtel stating that Rs.32 has been reduced from my account for a value added service, while I have not activated anny value added service. Furthermore, they are not answering any calla when it is not break time. Irequest thr customer forum to please take required action.
Thank you