Airtel Complaints & Reviews

Dear Sir,

I would like to inform you about the pathetic service by Airtel and one of it's relationship center in Bangalore..
I had submitted application for re-activation of my postpaid connection on 4th of November 2012. The Airtel outlet person (Mr. Yogesh) promised that it would be activated within 24 hours and collected the required documents along with Rs 500. Till date the connection hasn't been activated.
I have contacted the relationship center person four times till now, every time he promises to get the connection activated within 24 to 48 hrs and gives lame excuses for not getting the job done.
I have written the issue to the nodal officer as well, even they haven't sorted out the issue.
I am fed up of their tardy and un-professional service, I kindly request you to look into this asap.

Please find further details below:

1. Mobile Number:[protected]

2. Area / Location of the Airtel Relationship Centre: Global connect - No.133 Y
Opposite To Kamakya Theatre, 100 Feet Ring Road, 4TH Main, 4TH Phase, 3RD
Stage, 7TH Block, Banashankari 3RD Stage, BANGALORE - 560085

3. Date of purchase : 4th November 2012

4. SIM card number:[protected]

5. Amount paid as deposit and activation fee; Rs 500

Alternative number to reach:[protected]

Thank you
Bindu

Customer ID: [protected]
I am facing the signal problem B001 for the past 4 months,i have registered 4 complaints to airtel
these are the complaints numbers
[protected]nov-2012)
[protected]nov-2012)
[protected]oct-2012)
[protected]sep-2012)

till now none of the engineer came to my house to resolve this issue.
customer care simply closing the compliants without showing any commitments.
I have totally lost faith in Airth DTH .

I've been using Airtel for past 4-5yrs. I've been deducted balance manytimes by airtel telling i ve activated some services. Today morning,they deducted Rs.30/- tellin i hav actived MEET N GREET abt which i hav no idea. If this continues,i ve no other option but to switch network. Pls do d needy work n return my balance

Dear sir/madam,

This is my [protected] airtel no. I am activated DND= (do not disturbe),service in 1year ago but but DND service not in process, My no. Received daily company SMS in large no. Please solve my problem immediately. And reply me please.

Thank's Regard

karamveer

I booked an Airtel Digital TV connection on 04th Nov 2012. Inspite of promising to install the connection within 24 hrs, it has not been done. Even after repeated calls to the customer care they failed to install the connection. Request you to kindly register a complaint on my behalf.

Name: Swaminathan Venkataraman
Booking ID: 144903
Customer ID: [protected]

Respected Sir,

I Dr.Manish C. Paranjape Mobile No.- [protected]
I had contacted Airtel Customer Service on 8th November 2012 for 3G settings for my handset. I asked them the charges for the same. They told me that activation is free of cost and charged only when i use a 3G Data Plan. I said " Ok " only for the settings.But without my consent they billed me for Rs.252INR. When i tried to contact them they took my complaint orally and didn't give me a complaint no. When i insisted they told me that my call will be transferred to the " Senior " , but the call never went further and only " Ringing Sound " was there for 10-15min.This same sequence happened for 6 times in the last 2 days
and I was charged for the same ,even for the call & waiting period of 15 to 20 minutes.
finally I am fed up with the response and service and losing Rs.252 + 25 (call waiting charges)
I also tried to call from my second airtel No. but the response was same. and my mobile network die out temporarily from the same day.
please guide me what to do ?

Hi

I am having airtel postpaid number [protected] since more then 2 years, and using the GPRS Rs. 98/- plan in this number,

When I got the last months bill, I found that without my consent the GPRS plan has been changed to 3G plan and I have been extra billed for that, I immediately asked to stop this service excess bill rectification, I got a call from airtel that your bill will be rectified in 12 hrs and update you on SMS and mail.

I have not received any updates from airtel till now on my complaint ID 46660154 and now today my number has been suspended for non payment of the bill without any information .


Can you look in to this issue immediately, and let me know the updates ASAP

Regards,
Gyanendra

I am running airtel no from last more than five years,but unfortunately& suddenly my no will be disconnected,
my question is why,
when airtel tell we are no one,
My alternate no is [protected],i will be happy if you will solve my problem,i have only one motive, that my no will be re activate.....................................

Dear Sir,
My Office Is Rajwada Place.My Airtel Land-line Is Not A Work 4-5 Days,I am Complaint Shri Ram Telecom Company,Indore But His Not A Work In My Complaints So Please Cheak And Ans Me.

This complaint is with regards to the airtel digital tv .. let me share my horrible experience..my customer id:[protected] ...

I have no request lodge against My Packege. Suddenly i Found That My Package Is Change. I was Call your Coustmer
Service Center No. is [protected]. Your Toll Free No. service is Very poor. These Guys Are Make A fool .
My Airtel Connection is Last Two Year Old I have no complaint last Two years But This Time Your Srvice is too poor .
I have Also Job In Srevice Center, you Know that My Packege Is Suddenly Change. Last month Is Packege Is 260
But Now The Packege Is 560 Why I have no Request Change MY Package Pl Refund My Payment And Change My Packege
As Soon As Possible

Dear Sir,

AM JAGADISH BM FROM HOSPET TALUK BELLARY DISTRICT KARANATAKA

STATE, 06/11/2012 BETWEEN 6PM TO 8PM I HAVE CONNECTED TO AIRTEL CUSTOMER

CARE FOR AUTOMATICALLY CHANGE IN MY AIRTEL NO REGARDING CALL RATES AND
SPOKEN WITH SUPRIVESER, MR PAVAN I ASKED HIM TO REFUND THE AMOUNT WHICH
HAS CHARGED MORE AND HE HAS TOLD IT WILL NOT GET REFUND HE IS TELLING THAT
THE OFFER IS FREELY ACTIVATED ON UR NO I GOT ANGERY AND I SCOLD HIM AND HE
REPLYED ME BY TELLING UR NO AND UR HANDSET WILL BLOCK IN 2 MIN AND ATTEND
THE CORT FOR HE IS PLACING 402 SECTION CASE AFTER DISCONNETING THE CALL
AGAIN I GOT A CALL FROM MANAGER ( I DONT KNOW WHICH MANAGER HE IS
[protected] ) HE IS TELLING WE GOT A COMPLAINT ON UR NO THAT 402 SECTION IS
MENTIONED UR WILLING TO GO TO CORT ARE U WILL APPOLOGY MR PAVAN I TOLD I
WILL APPOLOGY HIM AND I ASKED APPOLOGY , I WANT TO KNOW ONE THING WEATHE
THE AIRTEL COMANY IS PROVIDING ME FREE CURRENCY ? THAT COMPANY CAN CHANGE
THE PLAN AUTOMATIALLY WITHOUT MY NOTICE ? PLZ I CALLED 91 [protected]
+[protected] THIS BOTH THE NO SEVERAL TIME BUT I GOT NO ANSWER SO PLZ
CALL ME I WANT TO NOTICE SOMTINT TO U ABOUT CUSTOMER CARE PLZ MY NO IS
[protected]
PLZ SIR CALL ME AND I WILL BE WAITING FOR UR CALL AND INFORMATION

Regards,
B.M.Jagadish.

Your Customer Staisfaction is Very Bad (Poor).Today I have to go to your Airtel Web-world at Alambag Lucknow Fro Paid my bill, But No Body give me politly response. It is very bad service. My Name is Vinay Kumar Trivedi and my Airtel Postpaid Mobile Number is [protected]. I got a monthly bill from your side. But It's Showing Wrong charge from side. that is I do not have use Mobile gprs net never but showing charger from your side. And Your Airtel web-world boys says 750 local minute free for 1 month always but it's not showing from your side my airtel bill is total wrong.that is not good for me. So Please check and do needful for me as soon as possible.

Yesterday Night and day before yesterday night i got sms form airtel 12.55am and 2.22 am. Ao-HMARLV Activation purpus after i got sms both day i waked up afterthat i cannot sleep last month i activated dnd service but still night time i got the sms so airtel please resolve the issue otherwise if i start the action against you so you only responsible for that......

Airtel 2G Internet speed continuously decrease now a days. It gives below 10 kbps speed to mobile internet user on many area of India and in our region also while telecom copany like tata docomo gives maximum 40/50 kbps data speed. While discussing with Customer care it argues that they provide 30/40 kbps speed but it is not real.
Airtel is now become largest telecom company it should increase its data speed so that internet user get more benefited.

I have not been able to receive signal at my office in chandni chowk,because of which I have not been able to make or receive any call. My no.is about 9 years old,all my customer has this no.My business is suffering because of this. Two years before also such problem occurs and after many complaints the problem could be resolved.I have complained on[protected] for this via complaint no.46265354 .Again I complained on[protected].
so please do the needful.

HI I am Gaurav Kumar, this complaint is regarding airtel customer care and their services on 25/10/2012 i had given a written request along with id proof to disconnect one of airtel number used by my wife i.e. [protected] at airtel collection center (sector-40,Chandigarh)as i had already clear all the dues and the last payment i had made is of rs 225/- the receipt no is[protected] on[protected] and this assurance is given to me by that vendor that you will receive a call from airtel retention department regarding the same disconnection.On[protected] i received a call from a lady.As she told me that she is calling from retention department and she listen all my complaint and finally on her request that you are one of our old customer and give us a last chance i agreed to migrate my wife postpaid number to a prepaid number and she assured me that on[protected] an executive come to house and collect all the necessary documents regarding conversion of number i.e(from postpaid to prepaid)but on[protected] its a holiday so i was expecting him to come next day but since now my request is pending not my number converted into prepaid and i am bearing the rent for the same number.please help me out ... thanks

My Customer ID is [protected].
on[protected] i reinstalled my DTH connection at new address. After installing the settop box was not showing sufficient signal level and quality, i told the service engineer Mr. Tinku mobile no. [protected] to get the signal quality improved. he told me that there may be weather problem, everything would be alright, and he may be contacted for any problem, if occurs. from the very next day the signal quality deteriorated. i called him so many times but he didnt respond.

since i was bust with my shifting, finally on[protected] i formally complained at cutsomer care vide complaint no.25664194. on[protected] the engineer came and concluded that the dish location is not correct and would be reinstalled. he told me that he has already informed his office and the same person would rectify the problem who has earlier installed.
i waited for full[protected] and[protected] no body turn up. on[protected] i again complained at CC vide complain no. 25731452. today its[protected] more than 8 days. my dish problem is not yet solved. EVERYTIME I COMPLAIN, A NEW COMPLAIN NO WITH 24 HRS TIME IS GIVEN
THESE ARE MY VARIOUS COMPLAIN NOS I HAVE DONE VIDE EMAIL/ CC ETC 25664194,
25731452, 25792568, 25813751, 25814735, 25815215, 25850329.
digital guys call for feedback only and i tell them the whole problem everytime i have told 100times the same thing to 50s customer person. everytime i call on their cc no.[protected] i had to wait for more than 30min with repeated call drops. calling to their so called senior executives is no vain.
ONE MORE THING, AIRTEL DIGITAL ARE CHEATERS THEY FRAUDULENTLY CHANGED MY ADDRESS IN THEIR SYSTEM ON[protected] SO THAT THEY CAN MAKE EXCUSES THAT MY ADDRESS IS WRONG. HOW CAN MY ADDRESS GET CHANGED IN 5 DAYS OF REINSTALLATION ONLY?
I AM FED UP WITH AIRTEL. AIRTEL SERVICE IS WORST I HAVE EVER SEEN. IM DISCONNECTING MY DTH AND HAS ALSO APPLIED FOR PORTING OF MY AIRTEL MOBILE.

UNFORTUNATELY THERE IS NO EFFECTIVE AND TIMELY CONSUMER COURT IN INDIA OTHERWISE I WOULD HAVE SUED THEM.
I
CANT EXPRESS THE MENTAL TRAUMA I HAVE GONE THRU IN THESE 8-10 DAYS. WILL NEVER TAKE ANY AIRTEL SERVICE IN FUTURE.

I pay money and get he airtel money through airtel web site, after i bough i c't to display my credited page...
Error: Servler Error... /myaccount.jsp:null
some time:
Error 404: SRVE0190E: File not found: account_details.html.

In this bigger world comes small by technology, but in airtel....... not following....

Hi Sir,

I am Airtel Digital TV customer. i am using the Airtel TV for the past 2 years, and now i am having problem with Setup box, and for this i have been calling them for the past 15 days. they are not giving the prompt details and not giving the proper commitment. like when i called them they will give me the resolve date for the next date, and the same happening for the past 5 days, and i paying the money simply without viewing the TV. The Airtel people is taking the money only and not serving to the customers. i am mentally effected with the issue and spending money for this.

Please help me on this issue.

The interface for buying smartbytes(extra high-speed download bytes) doesn't ask for any confirmation before submitting my request, which leads to me placing an unnecessary request. Airtel customer representative says airtel doesnt provide option to cancel the request. I regret being a postpaid customer of airtel, they can bill me at their will.