Airtel Complaints & Reviews

Airtel — Daily charge being levied

I am being charged daily on my mobile [protected] for a service called 'TEXT BASED SERVICES ' - Subject subject 'JOKES & 'SUBMAN' I have made several calls to Airtel on 121 to discontinue this service. Everyday I get around 3 sms from a number 64611001 & 58888 to add to one's frustration everytime you call the Airtel 121 number it is answered by people who dont understand english all they say is 'I am so sorry' 'Your problem is sorted out' 'withing 2 days this will discontinue' 'Thank you for calling AIRTEL have a nice day' This nonsense has been happening for more than 3 months or more. I have already closed one number of mine I will have no other alternative but to write.

AIRTEL please STOP CHEATING you cannot be the #1 service provider by doing this. Your Company should be sued and shut down. Kindly take immediate action on this complaint and refund all the unnecessary debits that has been done on my prepaid card.

If this does not stop I will have no choice but to send a notice tothe customer consumer bureau of india...

Complaint Rating:
I am being charged daily on my mobile [protected] for a service called 'TEXT BASED SERVICES ' - Subject subject 'JOKES & 'SUBMAN' I have made several calls to Airtel on 121 to discontinue this service. Everyday I get around 3 sms from a number 64611001 & 58888 to add to one's frustration everytime you call the Airtel 121 number it is answered by people who dont understand english all they say is 'I am so sorry' 'Your problem is sorted out' 'withing 2 days this will discontinue' 'Thank you for calling AIRTEL have a nice day' This nonsense has been happening for more than 3 months or more. I have already closed one number of mine I will have no other alternative but to write.

AIRTEL please STOP CHEATING you cannot be the #1 service provider by doing this. Your Company should be sued and shut down. Kindly take immediate action on this complaint and refund all the unnecessary debits that has been done on my prepaid card

hi, i am Karan Gambhir...my prepaid number is [protected] and in the evening my today (14th October 2008) my balance got deducted by about 30 Rs for which i did not get ne msg from Airtel.

my balance was sumwhere close to Rs 144 and on checking in the evening my balance was Rs.114.

i tried complaining on the Airtel cutomer care but the executive did not have information about it, and he told me to call after 24 hours.

please note i am not using ANY extra service except for Hello Tunes for which already Rs.200 was deducted from my account.

I want a refund of those Rs.30 !!..its highly annoying.i am really really dissappointed with Airtel and request you to register a complaint from my side, and pls make sure a get a resolution for the same !

Thanx,
Karan Gambhir

AirTel — Charges levied

Dear Sir,
I, Sudhakar G Bijur, residing at TSS Road, Ashok Nagar Sirsi, complaing on my sister behalf.
On[protected] at 11.36 pm I received a message form Airtel 64611099 and 64611010 for downloading JavaGame and animation from Airtel live WAP service and I have been charges Rs 99 and Rs10 resp. I have never downloaded any game or any other service from Airtel live nor I tried entering Airtel Live. Next Day I called customer care asking for the details.At that time customer care executive informed me that it was may be my mistake and will re-credit the same with in a period of one or two days, and that has not been done. So I called customer care again after two days and this time they informed me that I have downloaded Java Game and Animation. Every time I used to recharge with a minimum balance of Rs 50. Two days earlier I recharged with Rs 150 for full talktime.
Please help me in this regard

Sudhakar Bijur
TSS Road
Ashok Nagar
Sirsi 581401

[protected]

Airtel — DOWNLOAD FAILURE 64611099

My mobile number is [protected]. I attempted to download one game. Got a message download failure. However, I have been charged Rs.99 for the same. Pl arrange to download the game.

N PURNA CHANDRA RAO

please disconnect my broadband services.
i have not use of broadband...
please disconnect it...

Airtel Live — unable to unsubscribe to bollywoodji

My airtel cell number is [protected] (prepaid)
For the last two months I have been observing my balance coming down without much usage. Suddenly there was a sms from airtel telling that my subscription to Bollywoodji is renewed at the rate of Rs.5/- per day.

I tried several methods to unsubscribe but still airtel is stealing Rs. 5 from my balance. This seems to be an atrocious thing. I had sent messages to 121, 54321 and also in the web in their website and the so called service 'bollywoodji'. The reply messages from airtel says I am not subscribed to any service but I still continue to be deducted with Rs.5/- everyday.

I continue to loose Rs.5/-per day and I am not able to discontinue this stealing by airtel. I request this forum to take it up with airtel to unsubscribe my number from this unethical service (bollywoodji). Also there must be a easy way to unsubscribe from services which the customer does not want.

Thanks for publishing my complaint.
It is resolved (atleast for the time being):
I had done the following:
1. Found a link http:// gclub.in and unsubscribed bollywoodji (from my mobile)
2. Sent an email to airtelpresence as indicated in one of your replies of some other complaint similar to mine (in your website) & got a reply that they will look into this.
3. Sent a STOP sms to 121 from my mobile.
4. Forced stop a bollywoodji cookie inside the mobile - may be implanted by airtel?! (This could not be completed removed but only could be stopped!!)

I do not know which one of the above worked, but finally it seems I am out of trouble atleast for now.

Today morning I checked as usual and found that Rs.5/- was not detected today.
But need to check for some more time. Will update after some time if I am completely out of trouble !!!

Thanks.

Airtel — Charging for stuff which actually downloaded from AIRTEL LIVE

Today i got a msg from airtell (AD-54321) Saying that i have been charged 8 Rs. for downloading Hangama content game from airtel.this stuff actually not downloaded from my mobile. Due to this my balance cut to zero this was not the first time in the month of july 24th i have been charged 49 Rs. for downloading nokia stuff from airtel live
When i called Customer care of Airtel they are not reffunding us deducted balance.
plz suggest me how get this refund back.

normal of airtel. file fir against customer.care

Airtel — Activate plan without my consent

My name is Farhanul Haque and my mobile# is [protected]. Airtel activate the cricket score plan in y mobile without my consent and they are deducting 5 rupees per day as I confirmed with their executive, I called them yestereday and they said that they have stopped the service and charges will be refunded. But I didn't receive refund into my account and moreover I got score message today also. I called Airtel again and executive said that money won't be refunded as this was getting deducted on daily basis. But, how can they activate the plan on my mobile without my consent and not refunding the deducted money as the service was not for my use and I never asked for it.

Please ask them to look into this matter and refund my money asap.

Hi,

I have never seen this type of harassment to their customers from any of the service providers.
I just called to AIRTEL DTH for information , and they configured my mobile number for at least 20 connections for BABA HOMES.

I am getting everyday atleast 10+ messages on behalf of those accounts.
This is being from last 10 months .

I had called so many times to Customer care and asked them to delete my number.
But I dont why they keep troubling me a lot....

I[censored] need any clarifications u can reach over me [protected]... I hate Airtel .....and it service..
Thanks Gowri

Airtel DTH — No response from airtel dth

Hello,
My airtel dth conection is not working for the past 5 days. The customer id is: [protected]. The complaint No is:3424455 . I have called somany times to the customer care and they are promising within two hours it should be done. The issue is still not resolved. VERY VERY POOR SERVICE.....

Regards,
Kulsekaran

digital tv — NO RESPONSE FROM CUSTOMER SERVICE

Dear sir,

This is to inform you that our digital tv system are dead form 21.08.10 to till date we have complaint booked to costomer service complaint no.3621052 dt.21.08.10 but still we have not received phone regarding this .so please look in to the metter
from
Ramprasad Sharma
Vill.Manda,
Post Kalwar
Dist.jaipur
Costomer ID-[protected]
Phone no.[protected]

Airtel Digital — double recharge

Your SR 1188441..customer #[protected]
Date: Tue, 24 Nov 2009 11:15:52 +000

I would like to draw your kind attention about my SR # 1188441 regarding my recharge airtel digital.

On 13-Apr-2009 Rs 800.00 has been chargesd form my credit card with your ref: 3011125 ( paid thru unregistered phone number ). Again on 18-Apr-2009 Rs 800.00 has been charged from my credit card with your ref : 5850590 ( paid thru registered mobile)

I got bonus offer from for Rs 250.00 as I am Airtel mobile customer.

So total 800+800+250 = Rs 1850 I got total balance to Airtel.
And I supposed to pay for recharge Rs 750.[protected] = Rs 1100 ) is my balance on your side.

Till date no call and they have closed my SR without intimation me. Every time they will give new Service Request.
Wonder how they are working, you call everyday almost half an hour, they will give you everyday new apology, then next day you will call and your call will go another call center, then again same story...............****ing story.
regards

Customer # [protected]

Dear Customer,

This is to inform you that your concern listed 7 Oct 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Kumar Alok
Airtel Customer Service Team

till date no solution, waiting for new story, all commets came that they are working...how long you want to work already two years going to be done.
Sanjay

DVR Machine not working/malfunctioning
I bought an Airtel DTH DVR box and connection about a week back (Jan 10th 2011) from a local retailer in Amar Colony Market. The installation and everything was okay. The Airtel guy charged about Rs 700 stating that he needed extra cable. I didnt complain. However, the horror story started right from day 1. The DVR STB is so slow that its practically unusable. I changed the batteries on my remote since the call center guy advised me to do so. But that didnt help. Couple of guys came to try and trouble shoot from Airtel but couldnt do anything. They gave up finally saying that the STB is slow since it has a hard disk and all sort of technical jargon. Even the technician tried navigating the channels using the remote but everytime he pressed "OK" to select a channel, the box took him to the Games menu.

I am surprised that no one else has any complaints about the slowness/glaring problems of the device and that makes me think that I was fleeced by Airtel who gave me a malfunctioning, broken worthless STB and now refuses to replace it even though its just been a week since I purchased it. I went back to the retailer to return the box and get my money back, but they completely washed their hands off. No help from there either.

The situation is so unbearable that many times I'm just tempted to take my remote and throw it at the television. I am as frustrated as frustrated can be. I want Airtel to take some responsibility and either 1. say that their DVR STBs are not up to any standard o[censored]sage or 2. Replace the box and fix the problem.

If the quality of the STB is like I described above, then I'm afraid I do not want the product and want my money back.

My customer a/c Id is [protected].

PS: I hope others reading this review make an informed decision and stick with one of the other companies that provide Digital TV service and DVRs.

-S Ganguly.

Airtel DishTV — payment Rs. 200 deducted from account but not recharged

On 13 Feb'2011 My Airtel Dth customer ID [protected] connection recharged morning time for Rs. 200/- but no iformation received, I again recharged For Rs. 200/- in the evening time same Dth. After Only Rs. 200/- recharged and the other amount of Rs. 200/- is unknown. The amount is deducted from the bank and not recharged.

AIRTEL DIGITAL TV — no connection after recharge

i had recharged my airtel digi tv few days back but still no connectivity. no response from the call centre

Airtel DishTV — No response from Airtel

Customer ID [protected]

I recharged my account on 24.4.2011 and since 25.4.2011 I'm unable to view any channels. My setup box is down since 25th April and the company is willfully deducting the daily amount from my account without showing me any channels.
I'm repeatedly complaining to the customer care numbers(both tolled & toll free) and every time i get the same response that your complaint is being looked into and it being forwarded to the concerned persons. But none has come to resolve the problem.
Yesterday around 4.30pm i once again called up customer care executive and was shocked to hear that only one complaint dated 26.4.2011 has been made by me and that has been resolved. I was astonished to hear that my all complaints were forwarded to deaf ears and i was just being made to understand that problems are being resolved. So this time i insisted executive to provide me a complaint number[protected], so that once again I may not be the part of the same trick.
But the customer are here to be fooled.So in reply to my complaint i received an sms stating that my compliant has been resolved. I checked up my Tv and the position was same and it was showing no signals.

Kindly look into the matter urgently.

how can i recharge my airtel sim by sbi online internet banking
please explain about customer account number which is used in this..

These people are continously dedcucting my balance they deduct my 300 hundred in 2 days

At Present there is no online recharge provision in www.airtel.in website. It is better to incorporate this provision to make convinient for make the recharge online for airtel customers..

how can i recharge my airtel sim by sbi atm card online
please explain about customer account number which is used in this..

how can i recharge my airtel sim by sbi online internet banking
please explain about customer account number

My personal computer

Airtel — Internet Recharge Activation

i have prepaid connection Mobile No [protected].and i activated 95Rs Recharge
but after 4 days, this services not stared to my Account and airtel barring my customers care call form my mobile.and when i register my complain from Mobile no [protected] then it never interest my complain and says to Airel Zonal Center
and Zonal center says call to to customers care. and customers center not interest to solve my problem and say that you make a logical error to recharge a internet coupen and it is your falut and it will not be solve till end of this month and you pay for this month internet recharege charges. what can i do. i make logical error ????
if your customers center have no knowledge and not register my complain from mobile number [protected]. please action your customers care center employee
when i call to customers care center between 7:30PM to 9:30 at dated 17dec 2009.

Please any body which using Airtel Connection specally internet related. Try to avoid it this is fun of customers for a customers care center

my love

i love

ok hi

by

Hi,

My Post paid connection no [protected] got blocked, asking for resubmition for the documents, this connection is provided by my company.
I submitted all my documents, my connection got activated once and got deactivated again and sked for undertaking document.
Even after 2days after submittion of this document at Ameetpet, Hyderabad office to Vanitha, no progress in activation.
For submitting each document, I need to travel for 2 hours from my work location, this is causing lot trouble for me.
I request to activate my connection with out causing trouble to me, I can provide all the relevent documents if they reach my office instead of me travelling for each individual documents.

Regards,
Mahesh

GAGANDEEP SINGH AGAINST BHARTI AIRTEL PUNJAB

I submitted all the documents of my connection got activated once Dec 2009 and again I sumitted the documents appx. April 2010 I jyoti chowk now last night 10/09/2010 again customer care call back me to submitted the documents otherwise your connection is deactivated the mobile no [protected] Gagandeep Arora

I submited all documents allredy given in the last year 2006 and why to callme? i last call 25/10/10 and their said that the sim is cancel why?iall ways submit the documents in 2006 i know that the Airtel is the best

i am submited my all document 2 times but my number is not worked 1 time 28/11/2010, and 2 time 8/12/2010 your outlate so way did u my number is not in service. you take the decision yes or not my number is activated condition in next day. so i am so sorry my said take it other process in your service my deactivated no is [protected] M.P. indore

i hope u r take the action in your employee service and in diciplain work

I WANT TO SUMBIT ONLINE DOCUMENT AS MY SIM IS CLOSED PLZ HELP ME.

my no is [protected]. i recently applied for mobile no portability from vodafone to airtel, but still it doesn't change. i applied on 20th januvary2011.i called 3 times the customer care but i didnt get a positve result.my complaint no is CANRC[protected] .please take immediate action. L.venkatesh [protected] from coimbatore.

my airtel no is [protected]...the viacom colours channel's pack automatically subscribed to my number...
even i don't want that...this is not fair..as they deduct 3 rs form my pre paid account this is not fair...
plese take a necessary action...

i have recharged my mobile no [protected] for internet service with rs251 recharge coupon on 14th jan for which there is 90days validity but now it is showing that there is no balance and i have to shell out more than rs125 for using net for 2 days.i have registered complaint and there was no response even after 1 day this is very poor response.

i have recharge 333 in my mob no [protected] on 19th & 20th feb 2011.after that i got message from airtel that dear customer . your recharge request could not be processed.that time 666/- deduct from my icici a/c. i want to know how many days required to refund this amount.
subir basu, delhi

Airtel Stupid guys I requested to transfer my Broadband connection, they didint provide the connection but they changed the billing address perfectly.

airtel is the NO! fraud network in India...
i had been using airtel for past 10 yrs...their network and service were good before they start 3G services...
now after starting their 3G service their service is worst...

SHIVA SHANKAR - COMPLAINT AGAINST AIRTEL KARNATAKA

My no. is [protected]. I recharged for Rs.99 through internet banking. But my no. has been recharged with only Rs.10. I am trying to connect to customer service by dialing 198. But its asking to dial 121. If i dial 121, its asking to dial 198. What shall i do? I never thought such a bad service by Airtel. Please reply.

sir my no is did not work properly please cheak the my no [protected] this is my reliance smart no. this no is change in airtel number portablity service.sir my no is not work please add my no [protected] in airtel .
thankes sir...





yogesh pareta
address.522/16meghdoot nagar indor

hi

i m prashant mishra

my mobile number is [protected](after porting out from reliance cdma to airtel prepaid)

my umber stopped working after 2pm on 7-3-2011

and when i visit the airtel store they told me that ur number is under audit and will start again

on 10th-march but they didnt inform me before about this

its my primary number and i m in a nature of work where mobile is necessory for me

kindly do something about this asap

regards

prashant mishra

asst fitness manager

fitness first india pvt ltd

[protected]

Sir,
My self anuj prasad.bearing mobile no.[protected].when i call to customer care executive they receive my call and they cut the call.I have tried several times to communicate them.GPRS is not deactiviting from my mobile.they are daily deducting Rs.25/ from my account.Kindly stop the GPRS servive.
Regards,
Anuj

Sir,
I Vinay Kumar Gupta bearing mobile no. [protected] I got a message from airtel on 28th march 2011 saying that i have been charged for Renewed Airtel Friendz chat but i did not call or message or in any way subscribe to any such service...moreover this is not a new thing as airtel has many times previously cut my money saying i subscibed Airtel Friendz chat...this is riddiculous service and nothing but an easy way to rip off customers... I already called to customer care on 07th March at 07:31pm and said stop such kind of services I also received reference no. CBDGC[protected] from airtel. and today on 28th March when i cehck my account banance it shown in minus. I received a msg you will be renewed Airtel friendz chat for 10 days which i have never subscribed. Sir hereby i request you to immediately stop all the incomming promotional messages for which i am not interested. I only want incoming & outgoing call service from your side. and I want my refund

Thanking you,

sir
my no [protected] is always charged charges today 4 th march 2011 & before also but no refund i get
without my permision they charged charges. i want my refund as possible as early. & this type of activities should probhited & bad practices against consumer

hi,
I'm maninder cheema from barnala(148101) punjab and my mobile number is [protected], and i want to convert my this airtel prepaid number to airtel postpaid number but the airtel dealer did not do this...
tell me the solution please...

Dear Sir,

I Sukhvinder Singh my no. is[protected] & using this on. From last 5 years. Still, I'm very unhappy from services of airtel.

On 20/03/11, I lost my mobile & no. also. Then I renewed my no. On 25/03/11. After that, I noticed that my balance is deducting everyday. Because some Spjoke, Pjoke & Cricket pack has been activated without my permission & prior notice. When I complainted to customer care, they didnt give me satisfactory answer, didnt resend my balance.
Customar care
representative met only one, after 15 calls.

Kindly, look into the matter & send back my balance otherwise I have to change my no.

Regards,
Sukhvinder Singh

My AIRTEL number is [protected].

Pl note that I am cancelling your services under mobile number portability due to poor services.
I will also change my second number [protected].

I agree to pay any balance payment againest my bill. Pl note that there will not be any other liability for above numbers.

Rajesh Gajjar

Sir,
I Shiv kumar bearing mobile no. [protected] I got a message from airtel on 19th april 2011 saying that i have been charged for 3g tv but i did not call or message or in any way subscribe to any such service...moreover this is not a new thing as airtel has many times previously cut my money saying i subscibed I already called to customer care on 20th april at 11.45am and said stop such kind of services I also received reference no. cbdmt[protected] from airtel. and today on 20th april when i cehck my account banance it shown in minus. . Sir hereby i request you to immediately stop all the incomming promotional messages for which i am not interested. I only want incoming & outgoing call service from your side. and I want my refund other wise i change my natwork

thanks

Dear sir

[protected] this number calling before three days somany times, he is useing very badwords sir can you check who is this.
[protected]@hotmail.com

[protected] whose this number please give me details

ON 18.05.2011 AND 20.05.2011 AIRTEL HAS DECUTED MY BALANCE WRONGELY AND EVERDAY THEY DEDUCTE BALANCES N START ANY SERVICE OF HIS OWN. CAN U TELL ME WATS GOING ON IN AIRTEL AND WAT WRONG WITH THEM COZ EVERY DAY THEY DEDUCT BALANCE N LOOTING TO THEIR VALUABLE CUSTOMERS. KINDLY LOOK THE MATTER N REPLY ME

REGARDS
RAJESH
[protected]

Kindly i inform you that i has made one online mobile recharge RS 100 to my no [protected] on 15/07/2011.this amount still not yet credit my mobile, or refund to my a/c.
my email id: [protected]@yahoo.com

My airtel mobile number is [protected] which usually remain in dongle.
I am having nearly 82MB of 3G data (validity till 14 Nov. 2012).
i tried to recharge it for 250 Rs. plan on 26.10.12 but failed many a times.
I contacted customer care two times & two different replies were given for failure:

1. When I tried recharge my SIM was not in mobile!
2. I should finish 82 MB data first only then my next recharge will be successful!
What to do? kindly let me the reason for failure. How Should I recharge now?

Dheeraj Joshi
[protected]@gmail.com
Alternate Mobile: [protected]

On 19/4/2013, I recharged the mobile no [protected] for Rs. 347 online through net banking. Later i tried to recharge for Rs. 300 which also didnt go through. My account is debited, but the recharge didnt happen.Please recharge my mobile or refund my money. I am feeling very bad that I lost so much amount just like this. Kindly do the needful asap.
My transaction details: SBI bank, ref.No.IGH8106583 for Rs. 300
and ref No IGH8085698 for Rs. 347
airtel customer care executive has not given a good reply.

Thanking you

I have recharge online our airtel no. [protected] I have read on screen rs222 recharge with validity for 30 days and get rs 222 take time after recharge massage on our mobile talk time rs 1/ and 196.58 processing fee service charge24.42 validity 16 feb 2015 kya yah poori dhokhadhadi nahi hai

Can you believe this nonsense? Since 8am today I have been trying to recharge my airtel mobile via their website. The bloody site does not open for a long long time, and when it finally opens, it gets stuck for hours together. Where are they guys in charge of the company's website? Have they all gone away to celebrate Christmas? This is utterly ridiculous.

I have recharged for 102 rs for getting 300mb of 3g data.I checked this info from airtel online recharge site.
But when I recharged I did not get the amount whereas amount has been deducted from my account.
I am attaching both the screenshots.

Airtel — connection not gioven and not refunding the money

I applied for a new broadband connection on 27th aug'07 at lucknow(U.P) for which I paid Rs 1200/- through cheque, I was not provided with the connection because of non-feasibility. Now I am asking for the refund of my money since 30th aug'07.
Its been more than two months company has not returned my money. I called customer care so many times and even sent email also , everytime they give me new concern no and next time when I call them the previous concern is closed and new concern no is given. So far I have been given four concern no of which three concerns has been closed and a new one given to me today.
Sometime they say cheque has been dispatched and will reach in few days, sometime they say that I have paid only Rs 700/- according to their system. I had already provided them copy of reciept of payment and copy of account statement from which payment has been made to Bharti Airtel on 3rd sept'07 long time back. It seems as if they are not wishin to refund the amount.
Concern nos given so far:- 1. 1683390 2. 1723892 3. 2052898 and today 4. 2272290
Kindly suggest what to do.
Thanking You

Vipin Kumar Tiwari
[protected], [protected]

I agree with you.
these people have got so many customer, SO they are enjoying monopoly.

So they don't commit anything over email! becoz they are shamless [censored]s can't keep their word!!!

9 days gone now after this response. My issue is not solved it.

This is a ridiculous response. I raised the issue in Airtepresence also. I have not received any resolution on the issue. Got three calls from Airtel call centre confirming that my connection is active. But there is no connection given to my house. I am fedup with this and I do not want your connection. I want my money back with 18% interest.