Airtel Complaints & Reviews

Hi,

I have lodged one complain to Airtel in regard to their Internet/fixed line services on 7am of 2nd Nov’12
And the corresponding service request No is 24226714, for which the maximum resolution time is showing as 04-NOV-2012 02:15 PM. Even I called several times to the toll free No but no genuine response and I literally doubt if they intentionally disconnect the calls if they were unable to answer.
But regrettable no one have turned to fix the issue and also no one have least bothered to call on time. After the above committed time, I have sent many reminder emails and follow-ups. But Airtel is extremely shameless as use all. There is nothing much to wonder on this.
Airtel never provides any responsive support to their customers. It’s my own experience since the day I have chosen Airtel as my Internet service providers i.e. in last 6-7 months. It’s an absolute blunder to choose Airtel service. I believe they treat customer problems as they are doing any sympathy/empathy.
However they are very punctual in generating bills on time and sending several reminders (email & sms) for the same. Even after you pay the bill (at least a week later you will still receive reminders for it)
As compared to other Internet providers in market, Airtel charges little more & there is no second thought on this. Even though they fails to offer an adequate service to their customers who never forget to pay the bill on or before due date. So why don’t Airtel use their commonsense to maintain the promise. As per my personal experience all the commitments/statements which they offer are absolutely phony/fake. Why we have to run behind this uselesss Airtel, for ongoing support, even after paying hard earn money, without fail.
How this people get courage to run such fake company in a public market by taking the money by providing nothing. In addition to that they increase the level of frustration of customers which makes an severe impact on their professional and well as personal life. And also the purpose for which they have opted for this service is not getting fulfilled at end of the day.
How we can spread such awareness campaign to public to keep away from such fake/painful service providers. And allow other not to face such things which we have already experienced by paying our hard earn money. Also we have already ran from pillar to post, asking for the help in defected/interrupted service. Called up several times to Airtel care & also personally felt the pain on vain, But got nothing at end of the day. Still I don’t know where to go and whom to tell & what to do 

Thanks,
Uma Sankar
HSR Layout, Bangalore

My grievances are as below:
1. They had blocked my customer care toll free number and 121 number too. I'm unable to contact them if any problem arises.
2.They deduct charges for various schemes, which even i haven't activated, they by self activated and in telling argue.
3.i have recently activated my MSG pack, then also my charges are deducted when i MSG.

SIR, i may have not registered this complaint, but now all these problems are occurring continuously and not solved and this exceeded my tolerance limit.
I request you to look into this matter and solve it.

To
The customer care,
Airtel India

This is regarding my celebrity wellness mall subscription, which is renewing automatically. Stop this auto subscription and deactivate it permanently.
My cell no is [protected]
Network service - Prepaid

madhusudan.j

Hi,

I was holding a broadband connection with Airtel (number : [protected], account number :[protected]. In Feb 2012, I have raised a request for transferring the connection from JP Nagar to Kanakapura Road. They did it on time, but from the next day onwards the link was down. I had raised multiple tickets for resolving the issue. Nobody looked into this problem and finally in March 2012, I had asked them to terminate the connection. They asked me to pay around Rs 200/- and i paid it in April.

But after that, i am getting the bills every month. I again reported the issue to them and asked to close the connection in June 2012. They did not took any actions.

For the whole duration the usage was zero as the link was down. Now they are asking me to pay the bill for the entire duration and threatening about taking legal action against me.

All the service request numbers i have raised till now have been deleted from their back end, unfortunately i didn't noted down them.

Please help me !!!

Thanks

Dear Sir
IAM USING ARTEL DTH AND MY SETUP BOX NO IS [protected] FROM PAST ONE WEEK IAM UNABLE TO VIEW MANY CHANNELS LIKE (LIFE OK ,SAHARA ,MTV ,VCHANNEL)ALSO SOME INTERACTIVE CHANNELS LIKE IKIDS WORLD ETC
I FILLED A COMPLAINT 3 DAYS BACK WHOSE REF NO IS 25729821 AND THE PERSON WHO RECEIVED MY CALL ASSURED ME THAT THE PROBLEM WILL BE RESOLVED WITH IN 24 HRS
ALSO HE TOLD ME THAT THEY WILL CHARGE ME FOR THE VISIT OF THERE TECHNICIAN WHICH I AGREED TOO
BUT STILL NO PERSON HAS APROACHED ME OR CALLED ME FROM AIRTEL REGARDING THIS PROBLEM
MY DAILY USAGE MONEY IS GETTING DEDUCTED AND IAM UNABLE TO USE THIS SERVICE
KINDLY HELP ME ON THIS ISSUE
REGARDS
SORABH SHARMA
[protected]

my airtel no was recharged for rs 50 on dt 06-11-12 thr' pnb debit card Transaction Number: R83618006b12 but my mob did not recharge. if i try again then shows
"Another transaction with the same payment option is already in progress in one of the tabs of your browser. Either complete that transaction first or select a different payment option to proceed from here. However if you want to use the same payment option right away then first restart the browser and try again."
but i am unable to recharge my mob successfully.....

dear sir/madam
this is my airtel no [protected] is not started aitel money .
my id already submited in 15 days
my problem is very grave.
pef receving image post.
plz solve this problem immediatly
thank u

Dear Sir/Madam,

My name is Mazin Khan and I am subscriber to Airtel No. [protected]. Some MMS messages have been sent through my number on 5/11/2012 and I have been charged Rs.40/- by the service provider airtel for the same. As I had not used this MMS service i called up Airtel the following day to inquire about the deduction made from my balance. After my interaction with the customer care executives a number of times my deductions was refunded to me. But I persistently followed up with the executives who reluctantly gave me the numbers on whom the MMS was forwarded and these are the numbers I do not know. As this is the second time that my number has been misused, I am confident that my mobile is been misused by somebody and if this does not stop I may get into trouble in future. As the MMS sent through my number are in bulk and are forwarded to the persons I do not know, I feel this is a case fit for the cyber crime branch cell. As the service provider has frankly informed me that it is not the problem of their company and I m alone responsible for this, I need Your help to curb such types of misuse of mobile numbers.

So I request you to investigate on the matter and provide concrete solution to my problem.

Thanks & Regards
Mazin Khan
Mobile No. [protected]

My balance has been deducted. INR 30 has been deducted from my balance for phone number [protected]. I was browsing internet on my mobile for the URL: m.moneycontrol.com and a flash ad appeared. I believe by mistake the flash ad got clicked and Received a message from AIRTEL that RS 30 has been deducted from my balance for activating Ask an expert.

I immediately canceled the service, However the balance has already been deducted. How can Airtel activate any service on my mobile without asking any confirmation from my side and deduct money in an illegal way ?

Thanks,
Satish

Airtel has the most useless customer service call centres.The executives are semi-literate dimwits who have no intention of providing any kind of service to the customers. They are only interested in ending the call asap. So they just put it on hold for a min of 15/20 mins and eventually the call is dropped. In a span of 4 months I have spoken to umpteen customer service executives to get my internet problem resolved. They are nothing more than trained parrots who repeat the same lines like a broken record. As a last resort they transfer the call to the so called supervisors who have even lower IQs. Rahul Maurya, Asif Ali and Ashok Pawar are some of the specimens I've had the honour of interacting with . None could resolve the problem even after 4 months. If this is the quality of customer service Airtel provides , they should just scrap the whole service division and save the costs involved in running it.

In the end though, I was pleasantly surprised by the service provided by Nitin Pratap Singh ( a supervisor) who was very helpful and is in the process of resolving my problem. Thanks so much Nitin for your sincerity and diligence. I think your colleagues have a lot to learn from you.

Thx,
Preethi Bhardwaj.

Sir,
My customer ID is [protected]. I have recharged my Air-tel Digital TV account after long time on 27 Oct 2130 Hrs by 1100/= for one year. after hour i have registered complaint for not getting any signal. On 28Th Morning I checked all cable connection and got error SM1 and again registered complaint for error satellite migration & received time for engineer visit before 1830 hrs on 28Th Oct. Like This daily They promised for next day and finally on 03rd of Nov. my problem was solved. Hence from very First day onward for 8 days i have not received any Picture.
Air-tel was charging 5.75 Rupee daily from my account, I asked customer care That Once I am not receiving any picture Than why They are deducting my amount. They replied That it will be refunded Ones my complaint is resolved.

Now last 3 days i am asking customer care to refund amount 5.75 X 8 days - 46/= to my account but somebody says There is No such rule, Other says OK sir it will be credited to your account. Still i am waiting for credit.
Thanks
Chandan Netra

Hi,
I am Kuldeep Tyagi. I have applied for Airtel Broadband Internet cable connection at Pocket M, Sarita Vihar, Delhi to a Airtel sales executive ( Rajesh Sharma mobile no.[protected] ) who came to my home and filled a form . I have submitted the required documents: Address proof and Identity proof. He asked me to give Rs. 1000 in advance And promissed me to provide connection as per given time.
I gave him advance 1000 rupees. And he gave me a copy of form with CEF no-3204985 on 6th Oct, 2012.
But after waiting few days he gave me continuosly false promises and no one came to provide me broadband connection.
I continuously tried to talk to him but he stopped picking up my calls. I am helpless and now expect a favour from you to look into this matter. As per him His DSA office address is AMBA BPO, 4, BEGUMPUR, SHIVALIK ROAD, MALVIYA NAGAR , DELHI .
I talked to Mr Kuljeet Singh DGM AMBA BPO; Mobile: +91-[protected] he told me to talk to Regional Manager- Amit Heera Mpbile no-[protected] about this matter.
I talked to Mr. Amit Heera on given number and he told me that Rajesh Sharma is a fraud and has left the job already. When I asked Amit Heera to refund my amount if he is not able to provide connection then he said that He is not liable to refund the amount against this issue. I logged complaint (Reference number is[protected] to Airtel Customer Care on [protected]@in.airtel.com but after a call they did not respond.

Dear Sir, I am helpless and expect the favour from you agianst theses fraud peoples of Airtel and AMBA BPO. Please take immediate action to resolve this issue and refund my advance money back.

Waiting for your positive response.
Regards,
Kuldeep Tyagi
Phone : [protected]

Hi,
My airtel mobile no. is [protected].I have never activated AIRTEL FRIENDZ CHAT_DAILY_DECREAMENT_1.5 and even never got any kind of service activation message from the service provider i.e. AIRTEL and today i got a message from AT-AIRINF that "thank you for choosing AIRTEL FRIENDZ CHAT_DAILY_DECREAMENT_1.5on your airtel mobile.You have been charged Rs,1.5 for 1days".Is this a new stunt of generating revenue????? Kindaly take action against people those are involved into these kind of stuff.

MMS services were activated on my mobile number without my consent, and I was charged Rs. 99 as a monthly rental. I did not notice the charges until Dec'11 when I randomly checked my bill. So I went back and checked my previous bills and was shocked to find out that I was charged Rs. 99 from April 2010 onwards. I called up their customer care in Dec'11 and asked them to discontinue the MMS service, but they did not do anything about it. So I wrote a mail to the Nodal Officer in Mumbai on 1st March 2012, and explained them what was the problem and asked for reversal of charges. I just received an automated acknowledgement mail..Finally I wrote a mail to Appellate Mumbai on 28th March 2012 and brought this to their notice. I got a call from them within 3 days of my complaint, but they just agreed to refund me Rs. 299 out of the total amount.

Also inspite of writing them about the MMS services wrongly activated on my number, they again charged me Rs. 79.84 in my Apr 2012 bill.

I wrote one more mail to them and threatened them to bring the matter to the notice of their Company CEO , Mr. Mittal, CFO, Mr. Kapoor and to the Consumer Forum. I again got a call from them, but they were just not ready to pay any heed to my threat. They even openly challenged me that I can go to any forum or even write to their Top Management but still will not refund my balance amount. The question is not about the amount but the rationale behind charging amounts on an adhoc basis, which I am aware AIRTEL is famous for.

Total amount wrongly charged till date : Rs. 2230 + Rs. 79 = Rs. 2309
Total Refund received till date : Rs. 299.00
Balance Not Yet Refunded : Rs. 2010

Before approaching you , I tried to get my problem resolved through various other channels, but no luck.

Hope to get justice and my money back.

Thank you
Swapnil

I have a airtel prepaid connection.
Once in a month, i get a message on my mobile saying you have been charged 20 rupees for some download or some service which i never even heard of. Customer care is very poor and they dont repsond at all. This is happening to everybody i know who have a airtel connection.
Please dont go for airtel mobile connection. I lost quite a bit of money because of this.

Airtel is displaying Echarge Rs. 24 on site. In this Erecharge customer will get 3000 local + national SMS for validity of 10 days. I recharge for that twice from rechargeitnow.com and from Dealer also on[protected] and[protected] respectively. After recharge I got the message for only 200 SMS and even than I was charged for 1.00 loacl and 1.50 for national. Company is cheating the customers by displaying false details.

I complaint to the company for refund the balance otherwise I will complaint to TRAI Also.

Anand Bhatt
[protected]

Hi,
I was using a 2 mbps plan with data limit of 15GB but I got switched to 8mbps and 50GB data plan on 22/10/2012. The reference number for the same is 23755062.
But after 15GB download my speed went back to 256kbps then only I knew that the plan was still not switched to new plan. I talked to their customer care and that guy did not give me any complaint number instead said that speed will be good in 4 hours. It did not happen even after 24 hours. I again called their customer care and report the same. Still this guy deepak said the same and was not ready to give complaint number. He instead gave interaction ID[protected]. He told that speed will be 8mbps in 4 hours. It has been 15 hours and still no update on speed.

Thanks.
Ashok

Hi,

We have taken a new Airtel internet fixed line broadband a week ago. Internet is not at all working. Tired of contacting the showroom, customer care contact person, but didnt get any response. Do the needfull.We are trying to contact the higher level management for this issue, if we didnt get any response within 2 days.

Mobile no: [protected]
Email: [protected]@gmail.com
Account no: [protected]
User id: [protected]_tn

Hi Sir /Madam,

This is satyendra alaparthi. Sir i purchased airtel sim a week back and my number is [protected] and i submitted the proof which is required with full clarity image and my sign tooo but i got a message that submit your proof. i want to know how many proofs i must submit in a week for a new sim and messaging as per govt rule. as i called customer care @ 11:21 am on[protected] and spoke to mr.ramesh and ramya they irritated me and made me angry they are saying right now your able to call naa why to worry your outgoing calls are not yet disconnected right means after disconnecting i must approach are what. In a week what happened to my proof are they using illegally are what. I will go legally regarding this issue if my problem is not resolved and i thought airtel is one of the best service provider regarding all aspects yours is similar to other networks but i am hurted by that executive they are saying submit once again i will tell your where i took that number too its near indo american cancer hospital, banjara hills in a small outlet... please take necessary action..

hello i am sudhir prasad from patna. I have got a call from pakistan from no. [protected] at 06:30 PM 05/11/2012. This is the second call i got from pakistan. I have also contact to airtel to block my ISD calls but they are not doing so. Although other providers do this easily. I am too afraid from this call. please take it seriously . You can contact me on [protected] or [protected]@gmail.com.

I wiil be very very obliged for this favour.


Thanks.