Airtel Complaints & Reviews

AirTel — customer care is useless

The customer care centre of Airtel is absolutely waste of time. The staff itself is dumb. They cant understand the fact that if a customer is calling them he/she is doing so only because they expect some useful response and they are not calling for chatting with these silly people. It would be highly required that Airtel, as a responsible company, look into this matter and train the staff and equip them with information so that customers dont waste their time calling them and getting a non productive conversation.

I completely agree with the comments. It is a serious problem. This person who has raised this issue has done a great job for others. My sincere appeal is to please do something about this problem...............................Hatsoff to the person who has raised this isue

hello
my Hello tunes activated but aftre 10 day auto matically deactive
pls check the detail [protected] this is number
check detail

My question is like that when all things as per your terms condition are exactly fulfilled balance is more than Rs.20 always, every month 498/- for activated gprs , Then Why airtel never ever bother minimum responsibility even never sending a service provider settings too. If I write MO and send it 2567 – This service currently not available on your mobile . I’m using nokia 6600 but as a confusion several time I change my hand set for experiment if mine would be corrupt or temporary defective other probs , I formatted my cell . setting as like as a factory restore default . BUT ALL R EQUAL . And as per their sms response
“ we are………within 24 hours ……. “
Could you plz tell me How Many Hours make 24 hours.
And finally now your customer care officer admitted openly they barred my number whenever I made a call by one of my friend’s cell . and they just threaded me yes threaded this number ( my friends cell Which I use that time ) will be barred forever . they given the cause my behavior wasn’t well .
Am ill behavior man ? my nature was impolite by default ? I’m not capable Air tel ‘s connection ? By whom it will be certified? Your C-Care executive ! have I asked which colour they would like? which cosmetic they prefer to use ? If I lose my patience then what’s the cause behind it ? have I used any abusing terms?
I have recorded (by the help of my call recorder ware) their voice I can produce / publish if it’s necessary .
My cell number [protected].

Airtel — worthless customer care executives

I hav logged a complaint regarding unnecessary balance deduction on 14th of april, but no solution is being provided yet.However customer care executives & their supervisors tries to proves this dedution as a genuine one by giving worthless & totally illogical comments.Please suggest me where to complaint now.
I have rechanged with rs 149 gprs pack on 24th or march which is valid till one month.Till 13th of april nothing is being deducted from my mail account but Rs 200 deducted on 14th of april,however there is still approx 1500MB left on 14th. When i call 198 they suggest that Zero rental plan is not being activated on my No., however i m regularly using net through this no. since last 2 odd years.Is it poossible that zero rental plan not activated.Again when i call customer care supervisory staff told that ur 2GB data is finished & the 1500 u seing in ur account is not the balance but it is the dat that u hav already used. How illogical it is bcause if it is true then y i m not being charged on net surfing on 15th, 16th, 17th & so on.However that 1500mb is getting subsequently deducting not my main balance is deducting meaning there by that 1500mb still left in my account balance.
What kind of Customer Care it is , rather i would like to say they hav no knowlege or even any common sense

Regards

Neeraj Srivastava
[protected]

Dear sir/madam,
I m a prepaid user of airtel, my no. is [protected]. From 8 to 9 days internet is not working our area. I called customer care to solved it complain no. is CMOSW[protected] today complain no. is CMOUD[protected] but they didn't solve. i recharge my account 148, i think i m wasting money and time. i'm feed up of this service, please provide better service, else there are many mobile service provider give cheaper internet pack and excellent service.
Thanks.
Md.Iftekhar Alam
Gogri, Khagaria, Bihar

Airtel DTH — No service by the company despite repeated calls

The Airtel DTh connection is not working, and no one is attending the same, since last one month.
But the amount has been deducted on daily basis.Repeated calls to the customer care, resulted in registration of several complaint numbers, but no service person has attended the complant.But the complaints are being closed within a day.

My cust id is [protected].

Airtel Prepaid — unjust deduction of balance

my number is [protected], i have been using this number for last 4-5 months.............
and i am facing a lot of problems using this number............
it had been many times that my balance is deducted and on asking customer care, they give me a wrong explanation.
once i received a liink to download a game from net....
i ignored the message as i was not interested but soon i received a message showing a deduction of rs.50 for subscribing video clips(not even game but video clip).
when i asked customer care they answered that i had subscribed for it, i said them let it go on what has happened but for now plz remove your subscription, it again costed me rs. 30...
after few days i again faced a new problem, this time it was about using airtel live....
i had been using 0.facebook .com(provided free) t i found my balance is deducting from my account....
when i asked customer care they answered that i had been opening some porn site, when i refused that person on the line started talking rubbish and even argued....and disconnected,
than i decided to delete all internet setting from my mobile, even then my mobile is showing regular(after every 2-5 minute)messages of balance deduction.
and i have lost at total of rs.116 again,
i don't know why the company fools the customers...
if possible i would like to have a talk with the head of customer support and describe my problem...

Air Tel (prepaid) — Unfair deduction of balance

I am regular subscriber of airtel prepaid Rs98GPRS pack since this service started, every month service itself renewed and Rs98 used to get deducted from my banlance.

Yesterday the balance in my mobile was low, 50Rupees. airtel deducted 36Rupees for 6days GPRS pack, No problem from this.

Today when I tried to open my Email on my Mobile, there was no GPRS service active.

I called to coustomer care many a times, call disconnects after few seconds only.

More over Airtel already deducted Rs 5 two times for a service I never requeste.

I am fed up of this acts of Airtel. This is not fair, just retun my balance of 45 rupees as earliest.

Mobile Number [protected]

AirTel — Unfair deduction of balance in Airtel prepaid

I am a prepaid customer for Airtel for several years now. I have been subscribing to the monthly Rs 98 GPRS pack since July 2011. The service seemed to be good until today when I received two SMS saying I have been charged Rs 5 for subscription of [protected]@5 subscription service and another Rs 5 for renewal of [protected]@5 subscription service. I have no idea when and why I subscribed to this service. When I called up Airtel customer care, the representative said I have been automatically subscribed for some service called Airtel Live and it has been de-activated after my call to customer care BUT they won't refund my Rs 10 that has been charged unfairly without explicit confirmation from customer. I demand a refund from Airtel and stop such unfair practices. If Airtel surreptitiously charges every prepaid customer like this, they can earn revenues in crores by fooling unwitting customers.

Jagannathan
Contact number: +91 [protected]

Excellent customer service from Airtel in response to my complaint. Prompt action was taken and Rs 20 was credited to me for the inconvenience caused. They also assured me that such deductions wouldn't happen in the future.

Thanks
Jagannathan

Dear Sir,

On 22nd of November, 2012 my message card got renewed automatically with different plan what i was using since last three months without any confirmation from my side. Even after automatic renewal they are charging me for sending messages.I am expecting refund or I will continue with the STD and local message pack. I can not continue with whatever is offered. Even if you inform through message you can not renew unless and until I confirm.
I also talked to your representative Santosh through customer care number, but he is unable to help me out and he is not even willing to help me.
My Phone No is [protected]
No is registered under the name of Sagar Deshpande.
Its an Airtel connection.
Mumbai Circle.
Do the needful ASAP.
Regards,
Niharika
Mumbai

I would like to share the worst experience I had with Airtel DTH. I have registered a complaint 21345709, which needs to be closed by 31st July, but I have not received the resolution and your customer care people closed it without giving solution. Again I told them to reopen the complain, but same solution this time also, they have done nothing and closed the complaint. Then yesterday I contacted escalation dept., after being for 1 hr on phone, they told engineer will visit today. I waited till 7 p.m. and then I called again to the same dept. They told that engineer will come in next 10 mins. But nobody came. This is the very bad experience. My consumer number is [protected].

AirTel — Nonactivation of prepaid connection.

I have changed my plan from postpaid to prepaid and i have settled the bill amount for my postpaid connection. I have issued all required documents for change of plan from postpaid to prepaid as requested at your Airtel office (Tarun Communication) situtated in Avanashi road, Coimbatore, Tamilnadu four days ago i.e on 06/12/2008. Untill now the number has not yet been activated. My complaint also is not handled with seriousness by your call center people.

I am missing business calls due to this interruption in service. If it takes beyond one day from now on to fix this problem, i will definetely head towards consumer court.

Kindly acknowledge my complaint and do the needful immediately.

Thanking you

Regards,

N.Devaraj.

Airtel Prepaid — Non activation

Sir, i wish to inform you that i had purchased one sim from your ddn franchise i.E. Nashvilla road franchise i.E. Manoj communication in the month of march10 i.E. By paying rs. 666/- and the number alloted to my daughter was [protected] from my id. As i am staying abroad and i had came to know that the sim alloted is being blocked and it has worked only for 7/8 days since allotment.

Request to please look into this as airtel beign such a good company and my past experience shown that this is the best in india.

If you require any other id for activating the same pl.Contact my Address i.E. 71/34-1, nashvilla road, dehradun contact no. Of my brother [protected] who is stationed at dehradun

Thanking you in anticipation of an early and positive reply.

Regards.

Rajendra mohan khanduri
71-34/1 nashvilla road, dehradun

WE MADE A COMPLAINT

[protected]Original Message[protected]
From: [protected]@transvalves.com
To: Nodalofficer.[protected]@in.airtel.com
Cc:
Sent: 02/11/2012 05:17:42 PM
Subject: NON RESPONSE FOR AIRTEL CONNECTIVITTY COMPLAINT

Dear Sir,



We have a group connections and have our office at Jeedimetla. We have the
network related issues where the signal strength is very poor. 2 years back we
had the same issue. Your office had come and installed the repeater device at
our office. Now that unit has stopped working.



We had given the complaint for that but there is no response. We will
appreciate if the matter is sorted with utmost urgency. The issue is pending
since last 4 months.



Thanks,



GAURHAV JAIIN

CELL: +91 [protected]

[protected]@transvalves.com


THE RESPONSE IS THIS.


From: appellate.[protected]@in.airtel.com [mailto:appellate.[protected]@in.airtel.com]
Sent: 13 November 2012 11:01
To: [protected]@transvalves.com
Subject: Re: FWD: NON RESPONSE FOR AIRTEL CONNECTIVITTY COMPLAINT [|BAL|Qrc112111212111311902158|]

Namaste!
You wrote in on 12/11/2012 regarding network coverage issue for your Airtel postpaid mobile number [protected].
We regret for the inconvenience caused to you in this regard.
As per our telephonic conversation on your Airtel mobile number [protected] on the date 11/11/2012, we have discussed with you regarding the network coverage issue for your Airtel postpaid mobile number.
We wish to inform you that we have registered your concern. For your reference, the unique Service Request is 46996717. Our respective team will contact you by 16/11/2012; 07:42 PM with an update. We request your kind cooperation until such time. We request your kind cooperation until such time.
We value the relationship built with you and trust that one odd, unfortunate incident will not come in the way of this association. May we reiterate that we share your anguish and have taken adequate action to ensure the Non occurrence of the same in future.
airtel regrets the inconvenience you are experiencing. We assure you the matter will be resolved at the earliest. Your suggestions/feedback is always welcome.
Please feel free to speak to our call center executive on 121 regarding any query/request and on 198 (toll free) for any complaint. You can also email at [protected]@in.airtel.com.
If it is still unresolved, do get in touch with our Nodal Team with your earlier request or complaint number. You may send an email at nodalofficer.[protected]@in.airtel.com or call at [protected] from 9:30 AM to 6:30 PM; Monday to Friday.
If you do not receive a satisfactory response from the Nodal Team, you may send an email to the Appellate Authority at appellate.[protected]@in.airtel.com or call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Appellate would resolve your concern within 30 working days.

Assuring you the best of our services.


Yours Sincerely,
VINAY A
Appellate office
bharti airtel limited

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Sir my name is MOHAMMED ASLAM KHAN my number is [protected] since 4.5 years I am using this number. From one month back onwards my sim is showing sim card registration failed. as I went to various airtel offices in Hyderabad they are telling that due to bulk numbers on your name the registration is failed, I told them that I have only one airtel number, and if I have any other airtel number deactivate other if so .I went begumpet airtel office hyd on 21-03-13 they are telling the same thing and telling to contact nodal officer, and given the number [protected].but when I called this number nobody is responding
I want immediate response and kindely activate my airtel [protected] number.my contact details E-mail : [protected]@gmail.com
Cell : [protected]

To
Nodalofficer.[protected]@in.airtel.com

Dear sir,
Iam B.Praveen Kumar.
I had lost my sim card on sep 19th and my mobile number is [[protected]].
sim card is not my proof.It is a prepaid connection. I went to airtel office, they asked the details of sim card proof. But I dont know the details of sim card. They given me this email ID to contact you.
Last recharge of the the sim is done with Rs.10/- by paper recharge.
I had taken loan of Rs.10/- and I had due of Rs.5/-.
I had dailed lastly to this numbers [[protected], [protected]].
Please do some favour to get back my number.

Thank you sir,

From:
[protected]@gmail.com

AirTel — SIM registration cancelled

Hi, I have been user of Airtel Post paid connection since 2006. Due to my address change(the address was updated and in formed to Airtel), i never got bills from Aritel since last one year. Last month, my outgoing was cancelled without my knowldege and then it is like hell. Every other day, there is this disconnection. I have still not got the bills till date. I called customer services help desk and they could not solve my problem. then i spoke to Mr. Pranav (supervison), he was so nice at speaking, but worst by virtue of wroking. no solution from him. the i called his immediate manager (Sukhda, if i am not wrong). She is also of no use. She promised me that my bills will reach at the given address the next day and it is now 10th day, but the bills are still not there.

Interestingly, i got a message saying that your bills could not be delivered as the person does not exist. More interesting is that, i could get the calender sent by airtel on the same address.

This is absolute harrassment from Airtel side.

Airtel Sim — airtel sim is cancelled

airtel sim is cancelled

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Dear sir,
I have received a call from airtel-Madam Mo. no. [protected] on Dt.25/11/2012 05:30 PM madam have inform me
that 18 connections are taken on my name during
last two months.
I am surprised because i have only three
connections [protected][protected] and [protected]
[protected] is deactivated on dt. 19/11/2012
Really what a surprise about your system
rules and regulation becuse i am original purchser of this sim got punishment and sim
is deactivated and other 15 bogus customers
are enjoying sim services on my name

I was a user of number [protected] and made disconnection request long time ago. Still, they have been sending bill to my premises. I have received many confirmations from their customer service associates that my connection is disconnected, still I am being unnecessarily bothered by them.

Airtel — illegal billing

i am a airtel customer
they charge me as illegelbilling if i donot use any facility on phone
if i call cust care they convience me like u use this or that service so u have to pay foer this
plzzz solve my problem

Airtel Broadband — Illegal Billing

I have registered a request in the customer care on 22nd Feb 2010 to cancel my connection. Customer care assured me that your rental has been seized from this date. And I got the bill on 30th March which has included the billing of 22nd Feb 2010 and from 23 rd Feb 22nd March which is two month billing. And demanding that you have to pay otherwise we will go on adding the rental every month

The company is fleecing customers. I urge all to shift to BSNL which has cheaper plans and don't cheat like airtel is doing.

Airtel — ILLEGAL BILLING

Dear sir, SUB: Wrong bills and forcibly imposed charges

I beg your pardon, i[censored] found me nonsense, but let me have your grave attention to the matter pertaining to my air tel bill
which has harassed and tourchard me profoundly, i have been utterly disgruntled by AIR TEL services, i don't know from where i should start, i have conferred with your air tel CCE's zillion times but all got vain, at the end now i am mailing you with the hope that my problem will be sorted out regarding my wrong air tel bills, i have severe issues regarding my air tel bills as i have a corporate connection in which i have got two connection and two partner can talk on free of cost, after a long observations i got to know that i am being billed wrongly and my bills amounts are mounting on the daily basis and against the calls which i did not make, so i left paying my and my wife's bills, there are some issues which i am unveiling below as:
1) I requested your cce's to change my and my wife's plan from 199 to 99 in Jan 2011 but only my plan was changed not my wife's plan and since January 2011 she has been using the old tariff of 199 that means i was lied by Ur cce's that your wife plan has already been changed but just four days back i got to know that my wife is still using the 199 rs plan.

2) your cce' placed one 200 rs plan on my wife's connection without asking me, when i called them they told me sir by mistake it was added and we are gonna reverse this amount since march but we don't have authority to wave off that much amount so contact our nodal officer.

3) i was charged for calls which i did not make for rs 510 and 178, 132 etc stating that u downloaded some ringtone and something else, "which is a s big joke of the month", due to which i got baffled and astonished.

I ASK YOU WHY SHOULD I CHASE YOU FOR PAYING MY BILLS, WHY SHOULD I BE BOTHERED FOR YOUR BILLS, BUT I AM CALLING U INCESSANTLY TO PAY MY BILLS EVEN THAN NO BODY IS PAYING HEED TO MY REQUEST, SO SHOULD I GET DISCONNECTED MY CONNECTION FROM AIR TEL AND TAKING ANOTHER COMPANIES PLAN OR I SHOULD WAIT FOR YOUR REPLY SO THAT MY MATTER CAN BE SOLVED AT THE EARLIEST. I CAN NOT DISCUSS EACH AND EVERY THING THROUGH MAIL SO WAITING FOR UR REPLY IF I AM NOT GIVEN ANY RESPONSE THAN I WILL TAKE THIS U ARE NOT BOTHERED FOR CUSTOMER SERVICES.

Thanks & Regards
Rupesh kaul
(Assistant Manager Service(North India)
Contact-[protected]
Elica PB India Pvt Ltd (New Delhi)

My complaint no at the noida blackberry airtel helpdesk is sr2850438

My airtel no is [protected]

Airtel DTH — Refund of Airtel DTH connection

I had applied for an Airtel DTH connection at my flat in Pune.
I was given a Product Id of 8025, and I paid Rs.1440/- online on 06th Sept 2011.
But the installation could not happen because Airtel did not have connectivity at my address.
After that I was told at least on three occasions that I will receive my refund cheque in 2 to 3 days.
Three months have passed by and I still have not received my refund cheque.
There is no response from the email with which I used to communicate.
Kindly help.

hey,
any info before i proceed further?

I have 2 connections on theairtel digitalTV ID [protected], I recharged with a six month pack for both the connections but only one got recharged. I have called customer care 6 times, each time after a long discussion and explanation they say it was a system error now both connection will work. However today one connection has been disconnected. This is frustrating after trying resolve the issue 6 times this is result. Airtel has again proved that they are worst service providers!

Hi,

My name is Pravin Kawale i am fed up of the Airtel digital tv service. most of the time there my airtel App is down while recharging account. today i did the 300 rupees recharge my amount is debitted from my account but recharge not done. and customer care told me it will take 24hrs to update on their account. really very pathetic service from AIRTEL

can anyone tell me how to surrender AIRTEL DTH

regards,
Pravin