Airtel Complaints & Reviews

Namaste(avikpoddar),

This is to inform you that your concern listed on 23 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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hi,
i want to know whether any prepaid Airtel SIM has been issued in the name of Ranjan Chakraborty, Sukanta Nagar, Angus, Hooghly or in the name of Sima Chakraborty, Sukanta Nagar, Angus, Hooghly?

Namaste(rathnak),

This is to inform you that your concern listed on 23 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Dear sir,
Regreted porting to Airtel, was very comfortable using prepaid services, but customer care influnced me about postpaid services, aknoledging them i got it changed from pre paid to post paid,
shoked to recieve thousands of bill end of the month, and i stopped using the services, later on demand i paid Rs 2968/- after they commited to put me back in prepaid service.
and now its amazing that customer care people being so rude to me to provide what they promised. I am loosing all my customer's because of this,
please do the need ful
mobile no [protected]
Account id [protected]
BLR No 845089
contact no [protected]

Airtel — Unsucessful Recharge Money not Credited to Account

I have an Airtel Prepaid connection and recharged for Rs.999/- on 17th November 2008 through internet. The recharge was not sucessfull and the same amount has been debited from my account. .I enquired to Customer service & they told that the amount will be credited to my account 48hrs.but nothing done.

Airtel Bharati mobile — unsuccessful Recharge

I am yogesh choudhari [protected]
using Airtel mobile from last 4 year. on 15 feb 2011 I recharged my airtel mobile by 150 rs. using SBI Mobile Banking sbi has debited 150 to my account. But airtel has not recharged my mobile. Now Airtel not giving to refund my money. And airtel not agree to recharge. on demand of Airtel I Have send my account statement to airtelpresence . Now i am not ready to speak with airtel c. care because they are not understanding my problem. they should should not call me. many time I have given request with proof to refund my money. Again giving detail failed recharge transiction Id[protected] Time 8:54:45 Am. amount 150. Date 15/02/2011. mobile no. [protected]. Airtel

Namaste Dr.Choudhary,

This is to inform you that your concern listed on 23 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Ishan,

This is to inform you that your concern listed on 22 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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I’m a loyal customer of Airtel and have been using Airtel (Delhi) for more than 7 years and never ever I had any problem or discrepancy regarding my bill earlier.
I got new Airtel number in Bhubaneswar, Orissa. On 17-Oct-2010 I activated Rs. 98/- Gprs plan on my number. I called up Airtel customer care before activating and was told that I will have 2GB limit per month. After using internet for about a week I checked my unbilled amount and it was in excess of Rs. 700/-. I called up CC again to ask about this high unbilled amount and was told that this is the interim bill and my gprs usage bill will come under Rs.98/- gprs pack and will be updated at the time of bill generation at the end of bill period. But later I received a bill of Rs.2149.64/-. On contacting CC I was told that I have to pay the same amount as I have used “Airtel live” and not “Airtel gprs”. Also, my outgoing calls were barred 10 days (25-nov-2010) well before my bill payable date (06-Dec-2010). Kindly note that, the CC executive haven’t told me anything about accessing internet thru Airtel gprs and not thru Airtel live at the time of activating the pack. How will a user know which access point to use? Also, they didn’t even cared to tell me at the time when I called up in-between, after a week’s usage. I should have been told that my interim unbilled amount is because Airtel Live usage but that time they just told me that it will be adjusted at the time of bill generation.

Secondly, and most important of all, I have a credit limit of Rs.1500/-. How come my bill exceeds the limit? Also, neither did I received any message or communication of any sort after my unbilled amount reached 90% of my credit limit nor my outgoing was blocked after crossing the credit limit which airtel should have done as per the definition of “CREDIT LIMIT” given in its FAQs on its website.
Now tell me why should I pay this amount? The CC executives in Airtel Bhubaneswar, has no knowledge of their own product and technology. Why should I suffer because of their unprofessionalism? I have to call them 5-10 times and even then my issues remain unresolved.
I’ll not pay the bill unless they dissolve the gprs charges which are because of Airtel stupidity itself.

I have forwarded his complaint to the nodal officer, Airtel and also mailed it to the above mentioned email id. Awaiting action in this regard from airtel.
Regards

Vipin Bindoria

*this

Dear Airtel,

Thank you for a prompt response and service. My issue has been resolved in a very professional manner and i'm very happy for that. This cements my faith and trust in Airtel.

just for information to others: Airtel has dropped gprs charges from my bill.

Thanks & Regards
Vipin Bindoria

ps: Keep up the good work Airtel.

Airtel Mobile — Unfair bill charges

Dear Sir,

On 13the August 2012, I had reached thee 1GB limit of my net plan whose validity period had not yet ended and thus I sent a message to activate a new plan. I received a message saying that thee net plan will be activated in 4 hours.

After a week, I received a message saying that I have reached the credit limit of Rs.1000 and to continue thee services I will have to pay thee amount. With this, my internet facility was disconnected.

On 24the August, I called the airtel number 198 and talked to a customer care executive. She told me that my net plan was still active and that I would not have to pay the amount of Rs. 1000 and started my internet service again.

At the end of that month, I received a bill in which I have been charged for thee net usage during the period of 13the August to 24the August. I tried to contact the customer care executives but they give no proper response. I did not pay the bill for the month and got a call from thee number [protected] to ask me about thee payment. I told them about the situation. After that, I have been receiving regular missed calls from the same number for about 2 months but no action has been taken.

About a week ago, I again got a call and I explained the situation again. The executive said that he will mention this in the system. Two days ago, my outgoing service got disconnected. That day I got another call, again asking me that same question. I again explained the situation, and told him that I had already explained it to another executive. He said that he will mention this in the system and that I will get another call within 48 hrs.

I again got a call today, asking me the same question but not giving any clarification about what I had explained during the last call. Please to something regarding this. Also, please start thee outgoing services as soon as possible.

Namaste(AditiTipnis),

This is to inform you that your concern listed on 22 Oct 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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This is in respect to the latest bill generated for my post paid mobile number [protected] for the month of August, Airtel has over billed me ( R.s. 3000 ) irresponsibly for the month of August.
I had specifically asked for enabling R.s 98 data plan and it has not been activated and i was billed for data usage on a different plan for which i had not given consent to.
Airtel is causing me immense inconvenience by calling me up every day, each day a different airtel person call's me and asks me to pay the bill, I am sick and tired of explaining the same issue to them over and over again

Today i got a call from airtel and they started shouting at me for no reason as i was trying to explain my case and the lady cut the call, i called back immediately and asked to know her name but she gave a fake name as "Rithika". Now I refuse to pay the bill unless i have been billed fairly on a 98RS plan. I will register a formal complaint in the Consumer court/grahak seva if this is not resolved.

Thanks,
Divyashree
[protected]

Namaste Mr.Gulati,

This is to inform you that your concern listed on 22 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel Broadband — Connection and installation

Hello Sir,

I had applied for an Airtel Broadband connection on July 27, 2010 through a sales person (Mr. Chandru - [protected]) who came and collected a cheque worth 500/-. He told me the Airtel guys will call me up in two working days. I waited for 4 days. Repeatedly called him. He kept on giving one or the other reasons. After that, he logs in the application after a week or so. I get a call from the vendors who provide connection asking me for my address so that they can look at the feasibility. I help them with that. After that he says it is not possible to give connection. The next day another person calls me up and tells everything is fine. We are waiting for the work order so that we can give you the connection. Yesterday, Aug 13, 2010, the vendors call me up and asks which modem/router I wanted. And they also said I have to pay for it. Rs. 800/- for normal modem or Rs. 1400/- for wifi router and another 500/- for the telephone device. I was shocked to hear this. I was told that the modem and the telephone instrument would be given free by the sales person. I was not convinced with them. They said they used to give free phone and modem before and the rules have changed now. I finally agree to that. He told me they will come and give the connection in the evening. I came early from office and was waiting for them. They never turned up. I called up one of their supervisors ( Mr. Shiva - [protected]) who promised me to send a person immediately. I again waited. No signs of anybody. He then gave me another number (Vijay - [protected]) who in turn gave me another number (Deva - [protected]) who told me it is not possible to give the connection now and it will be possible only the next day Aug 14, 2010 at 10: 30 AM. I agreed to it. Today, I waited till 11 AM. Tried calling all these numbers. Either their phones are busy or they don't receive the call. I tried them several times and in doing this spent more than 100/- on call charges. Then i get another number (Jay - [protected]) who tells me it is not possible to give connection because of technical feasibility and they need the approval of some guys and they will get to know if connection can be given only on Monday.

I then called up the sales person who said I cannot help you and to do what I wanted. It is extremely frustrating for me to go through this ordeal. I took a day off from office today to ensure the connection is given and I have waste my time, money and energy.

I request you to please take appropriate action against these frauds and help me get my money refunded.

Regards,
Rajeesh
[protected]

My application id was

tblr0135608

My ref no is tblr0135608.

Airtel Broadband — Not providing connection even after payment

Sir even on several request and telephonic calls no response. they have taken the money and no response they dont pick calls. even they have lied many times on this issue

Namaste Mr.Mathew,

This is to inform you that your concern listed on 22 Oct 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Hi Deepak,

Appreciate your prompt response.

I have received a cheque from Airtel for the amount which was deducted.

Thanks and regards,
Oommen Mathew

Airtel Prepaid — amt. debited without use

Sir,

At 2.30 p.m. I have been charged my mobiles @ Rs.50/-. At the time of charging balance given Rs. 43/- approx. but immediately my balance is down at Rs.38.81. I fail to understand. Pl. inform me reasons.


Prabhat kr. shriwastva
Mob. no.91- [protected]

My mob no is [protected]. last 2 months all the money deducted immediately after recharging. I do not want any package. Pl do the needful

senapati

Airtel — wrongly debited of amt

Dear sir I satish ramesh koke using the airtel prepaid no [protected] from last 4 to 4.5 yrs in this time several times the airtel have debited the amt wrongly they activate any pack of services without the customer consent even now the airtel have debited 5rs for cricket pack without my consent when i complained to cm service i was given false comment to reverse back the amt i have called several times the customer service executive but the amt is not reversed back
sir i want to escalate this as high as possible.

thank you

Satish

Airtel Prepaid — wrongly Charged

Hello,
I am Umesh and I am using airtel mobile prepaid connection([protected]). value added services are automatic activate and always when I am giving just miss call to overseas number it will charge 15 rs/ per call and when I am asking to customer care no budy is replying well they are giving same answer call time was 3 sec, 6 sec and if you want to check for next days you have to pay 50rs and ask to airtek for monthaly bill.

Some times after all discussion the person is putting me on hold and after 1 min. call disconnect.

and the customer care operator is giving answer 'jo hai wo yahi hai'.

some of customer care operator representatives names are Divyang, Ashok, Dinesh

Bharti Airtel Limited — WRONGLY DEBITED AIRTEL COMPANY ON PREPAID MOBILE

MY PREPAID AIRTEL MOBILE NO.[protected] ON WHICH COMPANY DEBITED RS.30/- ON 31/07/2011 & Rs.2/- PER DAY FROM 31/07/2011. I CALLED TO CUSTOMER CARE ON 01/08/2011 TO INQUIRED ABOUT DEBIT.AS PER THEM RS.30/- DEBITED TOWARD SONY COMEDY PACK ACTIVATED ON THIS NO.& RS.2/- PER DAY DEBITED TOWARDS MMS SERVICES.NEITHER I ACTIVATED ANY SERVICE ON MAY MOBILE NOR I REQUESTED TO THEM FOR ACTIVATION FOR ANY SERVICE ON MY MOBILE.AS PER DISCUSSION HELD WITH CUSTOMER CARE REPRSENTATIVE ON 198 THET TOLD THAT YOUR BALANCE WILL BE CREDITED WITHIN 1 HRS.BUT NO CREDIT RECEIVED WITHIN 24 HRS.AFTER THAT ON 02/08/2011 ON 89.15 PM.I AGAIN CALL TO CUSTOMER CARE ON 198.AS PER DISCUSSION WITH THEM MY REFUND IS PENDING & WILL BE CREDITED AGAIN 1 HRS.BUT NO REFUND.AGIAN I CALL TO CUSTOMER CARE ON 198 ON 03/08/2011 ON 8.40 AM. & THE CUSTOMER CARE REPRESENTATIVE SAID NO AMT WILL BE CREDITED TO YOUR A/C.

how many days required to resolve the matter.if you debited amt immediately then why you not credited amt immediately? this is astandard practice that our team is working on a resolution.

Namaste Mr.Raja,

This is to inform you that your concern listed on 22 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Sandip,

This is to inform you that your concern listed on 22 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Hi Deepak,

Issue still not solved, waiting for resolution

Regards,
Customer

Airtel Prepaid — services activation

sir, when iam brosing for internet some are getting activated without my consent and my a/c balance is getting lost.when iam calling customercare theya re saying some services got activated . please rectify

airtel is worst company n service provider, its a headache

Namaste Prachi,

This is to inform you that your concern listed on 22 Oct 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Namaste(skahidul),

This is to inform you that your concern listed on 22 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Namaste Shruti,

This is to inform you that your concern listed on 21 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Please do help me as soon as possible
Thank you

Namaste Mr.Fayas,

This is to inform you that your concern listed on 21 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste sir
Your reply mean a lot me .. Your term working for my problem sounds great !! Than you sir ...
Here you go faz.[protected]@gmail.com .you may ask whatever you want to know .i'm here for your reply .




Regards
Muhammad fayas

Sir

Please make it fast . I hope your responds here


Thank you sir

Last recharge for my number it was a paper recharge for 30rupees .it is about two weeks.21october 8:30 not sure the time i had been recharged for 7days message pack for 15rupees .and i had been messaged today to these numbers [protected], [protected], [protected].
Please make it fast .
Please send message details to my mail
Faz.[protected]@gmail.com


Regards
Muhammad fayas

Namaste(anil_p),

This is to inform you that your concern listed on 21 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr.Rajpurohit,

This is to inform you that your concern listed on 21 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Bharti Airtel — Still getting bill after disconnection

I had disconnected both the landline and boardband on Dec 10th after multiple round of call with Airtel as they showed the unability to shift the line to new location. Surprising, bill is still being generated. My experience with overall customer support has been very dis-appointing.

My account number is 12584482 and landline number was[protected]

Regards,
Ravinder
[protected] (mobile)

Airtel — Getting Bill After disconnection of Service

I have shifted my place on 30th January. And i have placed a request of either shifting my connection or disconnection of service immediately on the same date. I have already paid the bill till Jan 2011. But even after the shift of place they didnt shift my connection and not they are charging me bills for the month of Feb 2011.
I am getting calls from airtel customer service daily and they are sending me emails for the bill payment. I already have explained them and everytime they say that they will take care of this. But they are calling me daily leading mental tension.
My Airtel Landline Number was: [protected]

Namaste(Singhtejpal13),

This is to inform you that your concern listed on 21 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel — Repeated calls from Airtel

I keep getting marketing calls from [protected]. I called up Airtel. They informed that this is the marketing backend making these calls. But the calls haven't stopped. I am also registered with Do Not call Registry.

regards
Kumar

Namaste(Thoikhaibou),

This is to inform you that your concern listed on 21 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Pooja,

This is to inform you that your concern listed on 21 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Hi Deepak,

It has been more than 24hrs and my issue is not resolved yet!

On top of that, the engineer and the service center people are dodging my calls.
Also, you guys have deducted Rs 350 without my concern, in the name of new set top box. I was told that my set top box has some problem so it needs to be replaced but changing of set top box didn't make any good to my services so the engg, said that the set top box will be given free of cost.

I'm fed up of you guys now!

Such a pathetic service!

and ya pleas remove '24/7' Customer service from your tagline.

As I've been trying to call your call center since morning and it's making me loop around the same menu. At the end when i finally found the option to talk to an executive it asks me to text something to some number and hangs up!

Now the nodal officer says that your airtel dth services are not compatible with my laptop.

FYI I inquired before taking up the connection if it works with laptop and now you say that it is not compatible!

I request you to suspend my account and refund my money.