Airtel Complaints & Reviews

Dear sir,

This complaint is for Airtel regarding wrong information given to the customer by the customer care officer.

I am 4+ years postpaid customer of Airtel. Recently I activated blackberry 2g (Rs.599 pm) plan on my handset, then after few days I called customer care and instructed him to close the blackberry 2g plan and activate a 3g plan (Rs. 450 pm). The customer care officer confirmed me that the 2g is stopped and 3g is started. But the bill I got includes price of both 2g and 3g services. Then I send my query to customer care regarding it and they told me that both 2g and 3g service is started on your handset and they also told me that you can only access 3g services when you continue enabling both 2g (Rs. 599) and 3g (Rs. 450). However the previous customer care offier has provided a wrong information to me that you have to only pay for 3g. So I am in loss of Rs. 1198 because of the wrong information provided by Airtel.

The customer care is not providing me any resolution regarding bill. I have requested for closing my account at Airtel.

Arshad Siddiqui
Airtel number: [protected]

I was having airtel broadband connection. But due to irregularities in billing & fake offer from airtel I have ask to disconnect but even after so many request they have not disconnect the connection & sending huge bills & now asking for payment.
my Name- Atul
[protected]@gmail.com

Applied for a broad band connection during the Month August 2012 by paying Rs. 1750/- in advance. Connection not installed no instruments provided with the plea that Rs. 1200/- is pending since 2011 hence pay Rs. 1200/- and we will go for new connection.
Facts: During the year 2010-11 I was using broad band connection of Airtel. Service line was hanging and got damaged daily. I complaint regularly to the Airtel. They make temporary arragements any finally this service line damaged permanently for a period of three month. System generated bill they never forget to send overlooking regular complaints by me.
During the month Feb'2011 Airtel negotiated with me that you deposit Rs. 1200/- as one time settlement, though you have not enjoyed the internet services due to damaged line, we have also checked zero usages on your number. I received repeated calls and finally I agreed to pay Rs. 1200/- in the form of donation to Airtel. Airtel sent their representative for collection of amount mutually agreed as one time settlement with the condition that within 24 hours your internet connection will be OK.
I paid Rs. 1200/- vide receipt no. 5487468 dated 08.02.2011 against phone no.[protected] and account no. 15739866.
After a lapse of 48 hours instead of reinstating services they ask for Rs. 64/- more balance. I told them that as per telephonic negotiations I have already given Rs. 1200/- to your representative, how this 64/- remained again. I refused to pay by saying that you give me in writing instead of telephonic conversation. They disconnect the phone by saying that you will never get the services.
What should I do in these circumstances
Yog Raj

My airtel prepaid number [protected] has became out of service. I was out of station for 2 months and now i find my sim to be out of service. It has lifetime validity and without any notification how can airtel stop my number. I just want it to be activated asap.

From
S.K AGRAWAL
"NARMADA" OPPOSITE
HOUSING BOARD OFFICE
SHANKAR NAGAR RAIPUR (C.G)

To
Customer care
Airtel broadband

Sir/Mam

My telephone number is[protected] and from one months i am facing a problem of link failure in my airtel broadband, and it wifi is not working as worked earlier that means a range of less than 10 metre is supporting not beyond that.
I have complained 2 -3 time this month but your service engineer visits without a notification and also not on time allotted.
Recently i spoke to Mr. satrughan an airtel engineer from Raipur itself whose no. is [protected] reacted so rudely when i spoke to him.
i told him about my problem to solve it and from a month he is solving from their company itself and my problem is still a problem.


I would like you to look after my problem and solve it as a priority, and take actions against all raipur branches of airtel because of their
bad behaviour and less concern for their customer.
reply me A.S.A.P

Yours sincerely
MADHUSUDAN AGRAWAL
RAIPUR Chattisgarh
INDIA

Sir,

My Airtel no is [protected], i have proted my no 3 months ago & my call charges where 30ps/min in second pulse, just from 17th OCT 2012 my call charges changed to 84ps/min. A day before i received and SMS saying "Your current tariff validity will expire in next 2days.Pls recharge with RC46 to continue enjoying all local calls at 1P/2Sec &100 local SMS free/day for 90days". As per the message i recharged for RC46 but the recharge was getting rejected, to conferm 4 the same i called up customer care 198 there the executes (floor Supervisor) says there is Server down so pls try to recharge later, & i keep on doing this till night nothing was happened, so today morning today i call up a customer care the executes said this offer was withdrawn from very long.... What the Hell!!! Why this Blunder. No one have a correct information.

Really am regretting now moving to Airtel. I request the concern team to help me out with solution and also pls educate your executives. and take a serious action on such not to happen again.

Thank You,

Regards,
Manju.

Hi,

Today, 18 September 2012, Thursday at 11:44 am, i also receieved a call from [protected]. It came to my knowledge that call is from pakistan. Although i also missed the call, but i am concerned about how did the calling person got my number. I would appreciate it if you would look into this matter.

Please look into matter
and contact my email. [protected]@gmail.com
regards

I had been a customer of airtel broadband for almost 3 years.
First I would like to tell you the history that made me get my 3 years old connection disconnected.

My connection was not working so I filed a complaint by calling airtel customer care. Instead of repeated calling, there was no response till like 10 days. Then i was so frustrated that I filed a request for disconnection. It was after this that I started getting frequent calls from the customer care so I decided to retain my connection and some body visited and connection was working again.
Then in July 2012 I went out of India for two months due to which I could not pay my bill and my connection was disconnected.
i came back in september.
On 7th sep I cleared all my dues and requested to restart my connection.Customer care told me it will start within two days
Till 11th sepetember my connection was not not working.I gave many calls to customer care but no one visited.
Finally frustrated again I filed for disconnection on 21st september clearly mentioning the reason. since then I am repeatedly getting phone calls, every time they ask me the reason for getting it disconnected.
Now they have generated a bill for me dated 24th sep to 13th october and they call me daily asking me to pay it.
Now I wonder for what thing should I pay. I cleared all my dues till 7th sepetmber. since then the connection never worked even for a single day.
If this is how customer care keeps harassing the consumers then permanent customers like me have no option but to turn to other options.
I feel like i made a mistake by having customer relations with airtel

Dear sir/mam,
As we came to singapore,we'll not be using our airtel sim no.s
[protected]-ilamparidhi
[protected]-Ashwini

We request u to block the sim as soon as possible.
Pending payments ve been paid.
Thanking u

Dear Patrons,
I am writing this complaint after a frustrating experience with Airtel Broad-band service.

I have been a Airtel Broad-band customer for 5 year now and I requested for a relocation of the Airtel connection 2 months ago, to my new residence which is located in the next road in Cooke Town.

Till Date, the relocation has not been completed. Every day I call up Airtel customer Care, which is a frustration by itself and complain. Yet nothing has been done.

I finally got across to the person named Mr Anand who claimed he is responsible and will ensure that the work is completed and this was on the 12th of October.

Today is the 17th of October and still nothing has been done. Today I am trying to reach Mr Anand from Airtel, but his mobile phone is switched off. Without exageration, I have probably made more than 50 calls so far, without success.

WHAT IS HAPPENING AIRTEL ? Why is your customer service so poor ? I am now thinking of switching my service to some other Provider. This is probably the reason that Airtel's revenue is going down !!

Frustrated customers,
Bopanna
Cooke Town,
Bangalore

CUSTOMER ID: [protected]

MY AIRTEL DTH SET-TOP BOX STOPPED WORKING SUDDENLY. THE COMPLAINT LODGED WITH CUSTOMER CARE TO LOOK INTO THE PROBLEM. THE SERVICE ENGINEER FROM AIRTEL VISITED MY HOME AND WITH OUT ANY EXPLANATION ASKED US TO BUY NEW ONE. HE MENTIONED CHARGES OF >1000/- Rs WITH 3 MONTHS WARRANTY AND ALSO ASKED US TO RETURN THE CURRENT BOX.

I WANT AIRTEL TO CLARIFY THE FOLLOWING STATEMENTS MADE BUY YOUR EMPLOYEES (CUSTOMER CARE/SERVICE ENGINEER/AREA MANAGER etc):

1. How does AIRTEL have the ownership of set-top box after charging the customer with full market value of set-top box?
2. Why AIRTEL does not take ownership of faulty set-top boxes and their maintenance?
3. Why AIRTEL supplying set-top boxes with 3 months warranty? Why customer forced to accept such vulnerable boxes?
4. What does AIRTEL do with the set-top boxes collected upon DTH disconnection?
5. Why I am charged with new box price (>1000) when I am provided with used set-top box?

Please listen to recent call data on this customer ID for further clarification.

This is very very unfair business AIRTEL is doing with its customer. Please look into the issue and refund my money without any further delay.

THANK YOU.

Dear sir
my name nitish sharma from shimla gujran my mob no [protected] in without any any information service active Jobs Alert and debit Rs.10 plz refund my balance 10
regards
Nitish sharma

Sir,

I am extremely sorry to say that your company & your people are unable to restore my Airtel service

in its normal way on following facts.

1. That it is the case of my Managing Director home telephone ( along with Internet )

being earlier used at E 64, vasant marg, Vasant Vihar , New Delhi

2. He has changed his residence near by to 43, Poorvi Marg, Vasant Vihar, New Delhi

3. Your people are unable to restore service for the reason that there is no airtel wiring

4. I am surprised that Poorvi Marg is very posh zone of Delhi and your facility is not there.

Also your people are saying that new connection can be given in a week but shifting is not possible.

5. Since, wiring is not there , then how I can ask you to increase service capacity by 80 GB

6. I hope you will resolve the matter at the earliest and shall not put pressure on us to adopt alternative telecom.

7. Please direct your people to contact me at the following number and address:

Nausad Saifi ( Mobile: [protected] )

8. Other details are following


Tel No. [protected]

Complaint ID:[protected]

Complaint Date:- 12-Oct-2012

Old Address:- E- 64, Vashant Marg, Vashant Vihar, New Delhi -110057

New Shifting Address:- 43, Poorvi Marg, Vashant Vihar, New Delhi -110057



Thanks & Regards

Nausad Saifi

IT

(Office):- [protected]

Starion India Pvt. Ltd.

Plot No. 11 Udyog kendra, Greater Noida

Gautam Budh Nagar,(U.P.), 201306

http://www.starion.co.kr

Help the environment‐please don't print this email unless you really need to!

My name is Pavan and my mobile number is [protected].

I have submitted documents for MNP (from Docomo to Airtel) on 10th Oct, 2012.

Yesterday (16th Oct, 2012), I have received SMS saying "Namaste! Request validated by Donot and Porting Time:[protected]:13:00:063".

So, changed my SIM card at that time and AIRTEL SIM is working. I am able to received incoming calls and not able to make any outgoing calls.

I have called customer care and shocked with their response. They said, it will take 7 days to activate outgoing calls. What the hell? They want customer to carry phone without able to make outing calls for 7 days. This is how they treat customer coming from other network.

Please help me in resolving this issue.

dear sir,

i am kethan kumar p my cell no [protected], for this the company stop the out going and incoming because of documents mismatch but, when i port from idea to air tel i submitted my Adhara id and photo, again i submitted same documents second time, but again i got msg from air tel for stoppage, again last week i submitted 3rd same document to Sim purchased dealer but still i didn't get connection, plz solve my problem its an important number for my professionalism.

with regards
kethan kumar p
alternate no : [protected]

i was researchged a 1500/- airtel 3G data plan on 15 Oct 2012 and i has been getting only 10 kbps speed. so i complain customer care and they said that this 3G plan is not configure with their system. but they are assured me this problem will be solve within one day. i am waiting for two days ....today 17 Oct 2012, the hopeless airtel company still not solve my problem.

Hello Sir,

I am using Airtel prepaid conection- ([protected]) sinnce last One years, i have activated DND service 4 month back, but since last 5 months i am
reciving calls from Kisan call center- [protected] giving information about farm, every day i receive five to six calls in a day, i called so many times to Airttel customer care for the same, but so many times they cut my phone , and they used to give answer like we cannot do anything,
Finally on 24th Oct 2012 one call center agent register my complaint, (Com No- CDRGP[protected]) and after two days i received reply that "no action hass been taken against the number reported by you as the call record do not sugest any telemarketing activities), please help me sir.

1) My Number - [protected]
2) Kisan call Center Number - [protected]

Complaint Number - CDRGP[protected]


Thanks

Ravi Deokar

Sir, I have subscribed to airtel virus annual pack and it was expired and they have charged Rs.750/- for renewal for the next one year. I have asked your technical support to stop the service and naturally I need to pay my
bill less Rs.750/-. If you want me to continue for one year for this Rs.750/- pl allow me to continue the same.
I told your people who have disconnected the virus pack and want me to pay Rs.750 also which is highly
unjustifiable. Please either you allow me to pay my bill less Rs.750/- or allow me to have the virus pack for the next one year.

R.M.SRIDHARAN

Dear Sir,

Good Evening,

Sir, I am Mehul Parkhiya a Customer of Airtel Gujarat with Mobile No. [protected] since 19/07/2012, I am a Government Employee of P.G.V.C.L. ( Electricity Company ) at Jasdan-360050 Dist. Rajkot, State Gujarat

On 16/10/2012 Airtel company has disconnect my mobile Incoming & Outgoing service on just a fake request of lost Sim Card and due to this one Government employee is about to suspend from his job.


The whole case was start before a week , Airtel retailer or distributor of Rajkot Mr. Ankit Kotecha whose mobile number is [protected] has visited my local PGVCL Office for the query of his relative and ask me why his ( his relative's ) Electricity bill is high so i solve his query and told him to pay as per government rule , but he request me to less the bill amount which was not possible as i am a honest employee of my government company, so he gave me threat that if i will not make bill amount less then he will disconnect my mobile service when i need it ( he knows that this time in gujarat is under ACHAR SAMHITA and all we government employee should on their cellular card for 24 hours emergency ) and that will effect on your job ( this all was in front of my colleagues ) , so I told him that i am a regular customer of airtel mobile service and pay my mobile bill regularly before due date so that company never disconnect my mobile service, so he told me that there are many ways to disconnect the mobile service and you 300 to 500 Rs. customers don't know us.

So i already complaint about it on 121 Customer Care with reference id No. [protected] on 10/10/2012 that please don't disconnect my mobile service without any confirmation with me on call due to threat by your retailer and as I am a government employee and due to this I should lost my valuable job, so he also agree with me and told "Sir , Our company never disconnect your service if you pay your mobile bill on time , and if regarding any other reason we have to disconnect your service then we will call you before do it"

But today approx 12:15 to 12:30 PM when i have to call on my S.S. to stop the power it says "This Numbers' Call Service is Temporary Unavailabe" so I thought that his mobile number is in problem so i tried it 3 to 4 times and I check my mobile and found it with Stop Service , So I call to 121 and ask him why they disconnect my service so she check and told me that your simcard is lost so as per our retailer's request we disconnect your service so I told her whole the case and ask her to transfer the call to Senior Executive so she transfered me to there but I was surprised that Airtel executive told me that they don't do anything if their retailer make a fake request ( which he threat before ) and you disturb.

So I Want to file this case against AIRTEL , and I also send a message to porting myself and my colleagues From Airtel to Idea.

I just sent this mail to check Airtel company policy which is completely against government and doing the work which is Intercept to Government DUTY and government work.



--
Thanks & Regards ,

Mehul Parkhiya
PGVCL
Jasdan Sub Division
+[protected]
[protected]@gmail.com

I want my air tell no. call,SMS and browsing detail as soon as possible my number is [protected]